FirstService Residential Missouri

Fantastic experience: Laquita was amazing to work with truly the best!

Negative experience: Creekside Village Townhomes in Parkville MO needs new management. The property manager is a poor communicator and does not return emails. He mismanaged the lawn and snow removal services in 2024-25 by running up a debt of over $80K! 6 months AFTER the snow season, Mr. Walter sent a letter stating that every resident had 30 days to pay an additional $502 to cover only HALF of the debt. This notification should have been sent 6 months earlier. Property owners should have been given an option to remove their own snow when the contracted company tried such an outrageous upsell. First Residential should do the right thing by paying at least half of the $80K bill - pure MISMANAGEMENT and INCOMPETENCE. Update: As of 2026 First Residential has been FIRED but the homeowners are left with the outstanding debt.

Fantastic experience: Huge thank you to Liz Giger, our property manager, for helping get my son’s item returned. She was kind, professional, and truly went above and beyond. We are very grateful for her help.

Negative experience: I’m just speechless…Rikki, please get it together. This is a literal joke! I see all these great reviews but yet the unit I bought in an 1800’s building that offered so much more than what I’ve received in over 6 months. We bought our unit for investment opportunities and we’ve already lost so much. We were told at sale that the gym and community areas were undergoing renovations, but nothing had moved since August of 2025. As one of the only properties in KC that allows 30+ day stays, we saw potential for our very first investment property but we’ve only experienced stress and a ton of loss for an HOA of $500+. No elevator, no gym, no parking, no recycling, and inconvenience water shut off at whatever time Rikki chooses is absolutely absurd. Where are our HOA’s going? You are sinking everyone who has invested in this property that saw potential a respected it’s bones!! I wish I could fire you, because you are completely absent, Rikki.

Fantastic experience: I love the metropolitan Katelyn, I just wanted to say thank you for always being so kind and helpful. You really make the building feel welcoming, and I appreciate you more than you know. Have a great day!

Fantastic experience: Andrea at the front desk os amazing and helped me get my reservation all figured out. She gets 5 stars!

Fantastic experience: Great service and response from Liz in the KC office. We were having some significant issues with our mailbox and noticed Gary the technical service person in the area. We did not happen to be on Gary’s service order for the day however he indicated he could be available. One quick message to Liz and an even more rapid response from her got us on Gary’s work order for tgg he e day and all us repaired and going well. THANK YOU Liz and Gary!!

Fantastic experience: When trying to navigate First Service residential customer service when all else fails Angela Casselman at first service residential Missouri corporate solves all problems she was just a Wonder in fixing my questions and botched correspondence from customer service

Negative experience: Horrible service management.our neighborhood in Edelweiss was perfect before they took over. Never can reach customwr service. They Charge fees on top of fees on HOA even when you pay with a bank account or checks.when their unprofessional member answer text message they pretend never to understand what you are talking about. This place was epic before they took over now even leaf cleaning is once a year. Here Iam bending cleaning leaves while paying HOA ,what's the point?and they keep raising fees and service going down. If you see their name somewhere run don't walk.The 5 stars reviews are from their employees only. Writing an update on December 31st, 2025: well I could not be prouder of my one star. They have worked hard to show me that I was right . Mackenzie the one taking care of our HOA have ignored my texts and calls just because I need to be answered for a service that is a part of the HOA agreement. No replies, no follow up. Everyone around me is getting serviced except me ,you want to know the common denominator or those receiving services? Yes you guessed right,its about that.

Fantastic experience: Thank you to Liz Giger for responding to my maintenance requests in the past few months. Liz Giger promptly solved all of the problems.

Negative experience: I rented the clubhouse at The Coves for a holiday party and unfortunately, it was not the best experience—especially considering the cost of the rental and the incidental deposit. During my walk through for the rental, there were dead flies and the clubhouse was very dirty. I was informed I could arrive at noon to begin decorating for my party. When I arrived at noon, there was still another party taking place that did not end until 3:00 PM. I made adjustments and kept my event scheduled for 5:30 PM, but this was not what was communicated to me days prior. After returning once the previous party ended, my key fob would not work to access the clubhouse, despite management verifying my key fob number the day before. If I had not caught the last person leaving the earlier party, I would not have been able to get inside at all. Because of these issues, we were left with just enough time to clean up after the previous event and set up decorations as guests were already starting to arrive. For the amount of money charged to rent the clubhouse and hold an incidental deposit, I expected a better-managed and more reliable experience. I hope future renters don’t encounter the same problems. Lastly, As I received my incidental fee check back, First Service residential written “VOID”in a sharpie and caused confusion and issues with my bank. Luckily, my bank handled it but just another issue I ran into.

Fantastic experience: Angela was very helpful and professional. She answered all the questions I had.

Fantastic experience: Liz Giger is the absolute BEST. Any issues that we have, she takes care of them immediately. Liz is very personable and kind while taking care of business. She is a keeper.

Fantastic experience: Terri Johnson is our condominium building manager. I am very impressed with her knowledge and dedication to our property and our home owners. Terri manages capitol improvement projects and day to day management of the property ensuring that best practices are adhered to. Terri and her teams (shout out to Jason and Elijah) responsiveness, professionalism and attention to detail provide us with excellent service. They are all very much appreciated.

Fantastic experience: This is an update to my original post of a couple of years back. Terri Johnson of 333 Meyer West. What more can be said about Terri? What praises that have not already been sung? What new superlatives can be added? In all seriousness though, Terri is the best manager the Blue Building has had since I took up residency here. We are fortunate to have her here. This is a review for Terri Johnson, the current property manager at 333 Meyer West Condominiums. I have been a resident here since 2017 and my association with this property goes back to 2004. In that time, I have seen quite a few property managers and I can honestly say that Terri is the tops! She has just the right mix of enthusiasm and professionalism to get things done and done right while still being a friend to all of us here. Thank you Terri! Here's to more in 2024!

Fantastic experience: As a residential real estate broker in Kansas City, I have helped buyers and sellers purchase and sell numerous condo units in the Brookside area at the "Big Blue" building, 333 Meyer West Condominiums. For more than 25 years, I have been marketing the properties in this building. In that time, I have seen various management companies come and go. I can honestly say that the current company, FirstService Residential, and specifically their onsite manager, Terri Johnson, have always provided their professional experience and management skills in ways that best serve the property and its owners.

Fantastic experience: Terri Johnson, Property Manager for 333 W Meyer building in KC, has been an absolute joy to work with even from the days before we moved into the building. She has answered all of our questions, provided timely updates on planned building maintenance, and is always responsive to us even on the weekends. Terri and her team do a great job running 333 W Meyer and we are very grateful for her leadership.

Fantastic experience: Good Morning, I just wanted to take a second and make everyone aware how much of an asset Terri Johnson has been in regards to our large 44' long roof mounted DOAS unit replacement at 333 Meyer Condominiums KC. This project is still ongoing but the support and coordination through Terri as well as the understanding of what our overall goal is has been a true blessing to us as a contractor for FirstService. It's makes our job so much easier and makes us more competitive when we have the great support and coordination from within the core of our client. Thank you Terri!

Fantastic experience: Lexington Plumbing has worked in 333 W Meyer for years. It is one of the most well managed and maintained buildings we have the pleasure of working. Terri Johnson is a professional manager

Negative experience: We have had an overall poor experience with First Service in our HOA. We live in Northgate Village, a maintenance provided townhome community, where they are in charge of maintaining our pocket parks, snow removal, flowerbeds, etc. The cost of this is around $3600/yr in 2024. Attached are photos of the light pole in front of my house and my flowerbed after coming home from vacation this summer... I have to email multiple times for them to do maintenance and in our last exchange, they said that we didn't have the funds to maintain my bed on a regular basis or come up with a permanent fix. They have been in charge of this for over 2 years at this point, so this is the results of their maintenance for the last 2 summers. On top of the previous issues, services we were previously offered are being rolled back. Trashcans from our pocket park were removed and it's caused an increase of people not cleaning up after their pets in the public areas. I have always shoveled my own porch because I don't think I've seen a member of the HOA shovel since we've moved in. We don't have a pool or clubhouse and next year we are probably going to pay over $4,000/yr for this service. I have sold new construction homes in the past and advocated for HOAs because they typically increase value, but this has really made me question it.

Fantastic experience: I recently moved into my new apartment in this building, and overall it’s a nice place with some ongoing improvements. One of the best things about living here is the amazing staff especially Katelyn . She is a wonderful addition to the team; always smiling, friendly, and ready to help in any situation. Her positive attitude and professionalism make a big difference and make the building feel like home. Thank you, Katelyn , for your kindness and great work!

Negative experience: They never respond to issues, have allowed illegal parking of BUSINESS trailers on residential property for over a year, and every time it is mentioned, we get ignored or they say the are looking into it. Very POOR communication. Would have given ZERO stars but it would let me

Fantastic experience: Angela Casselman has been so helpful and professional since we moved into our new house a few months ago. If I had a question, she would get me the answers or provide a solution. Each time I called, she was very friendly and helpful. Thank you, Angela.

Negative experience: I had the misfortune of serving on a board that chose FSR as our management company. We hired a company in the hopes of making our lives easier. Instead they were so terrible the constant stress contributed to my chronic illness flaring up to the extent that I sold the home I'd hoped to retire in and moved away for my health. Highlights include the first manager not paying any vendors or doing any maintenance for months, FSR firing her and not telling us until I tried to get in touch with her, and the accounting department accidentally setting our once yearly assessment as a monthly deduction. (This was in the span of 4 months.) They also sank an owner's sale by refusing to answer a condo questionnaire and nearly sank mine as well before insisting I had to pay several hundred dollars so a lawyer could answer it for them. Then they accidentally refunded me the money only to come back asking for it a month later. I had anticipated we'd need to be on our guard with a management company because they try to nickel and dime you. I hadn't anticipated how bad they'd be at it. For my former neighbors' sake I hope these were growing pains (bizarrely they assigned a brand new employee to our newly onboarded community; I mostly felt bad for her as the majority of the disasters were above her/other departments) but after two emergency medical appointments I couldn't deal with it anymore. Whichever marketing employee is copy pasting responses to reviews, don't bother saying you'd like to "address my concerns". If FSR actually felt bad about their constant screwups, they would've let me keep my money. As is, my life's ambition is to never hear from them again.

Fantastic experience: Andrea Smith was a dream to work with! She responded quickly, provided continuous follow-up and was somehow able to coordinate the completion of our project on the same day!! Happy homeowners :)…thank you!!

Fantastic experience: Our HOA recently moved under the management of FSR - and we’ve experienced a wonderful transformation. The team - from top to bottom is outstanding. Professional, efficient, knowledgeable, supportive and kind. Special kudos to our on-site team members Alejandro Canizares, Katelyn Nicoski, and Will Read.

Fantastic experience: Liz Giger is amazing and goes up and beyond for our neighborhood!! She helped us recently order new pool furniture and went out of her way to also make sure we got the additional discounts to help us save a lot of money!! Thanks so much Liz!!

Fantastic experience: I’ve worked with Angela several times. She is always friendly, patient, and knowledgeable. If I’d known this was available to leave a review, this would be my 3rd. She deserves 3x the kudos!

Negative experience: They never return calls or emails—zero communication. Not worth the HOA dues. I received no response even after my yard was left unmowed

Fantastic experience: My experience at the Big Blue building (333 West Meyer Condos in Brookside/Kansas City) have been positive. Manager Terri Johnson and the rest of the staff have their hands full with this old building but they keep it up and running. All the staff (Jason, Elijah, David) are always friendly and willing to help out in any way they can. I appreciate all the hard work and extra hours they put in to maintain and keep the building going and looking good. Thank you all!

Fantastic experience: Terri Johnson and the entire team at FirstServe Residential, 333 Meyer West Condominiums on Meyer Boulevard, do an outstanding job! They are friendly and professional and are always willing to serve!

Fantastic experience: My experience at 333 Meyer West and Terri Johnson, our Property Manager has been very helpful and supportive. I rely on the daily emails from Terri to be up to date on all aspects of our property. We have had a few big projects being completed that without the daily emails from Terri we would be unaware of what the expectations were. Terri is a helpful and knowledgeable manager. Elijah, our property concierge at the front desk, is an excellent go between Terri and us, home owners. He is never without a smile and a welcome home to unlocking your home and a quick jumpstart. Another fantastic member of the team is Jason, our maintenance engineer. A smile on his face a wrench in his hand, he is always busy maintaining our building.

Fantastic experience: I own business properties at 333 West Meyer Blvd, KCMO The management and upkeep of this vintage gem are challenging and ongoing. The management of any condo that has diverse residents and resident board members can be exhausting, challenging, and thankless. Often, condominium tenants and the condominium board do not agree on operating decisions My manager of this building is an extraordinary advocate for tenants and often is the firewall between the board and residents I appreciate her professionalism and seemingly inexhaustible commitment to the tenants of the BLUE GOOSE. Thank You Terri

Fantastic experience: Terri Johnson is wonderful to work with at Meyer West! She knows her property and the expectations of the residents. She is very responsive and gets things done!

Fantastic experience: My experience with management staff at 333 W Meyer, Kansas City, has been very positive! I've rented and owned units in the building and the service I have received in both situations is the same: prompt and pleasant response to questions, an ongoing willingness to share (and repeat! :-) admin information, and continued eagerness to educate on how things work in my particular unit. Terri, Elijah, and Jason go above and beyond!

Fantastic experience: First Residential has been managing our building for a month now and the improvements that have been made are incredible! Alejandro and his team have been amazing and our front desk supervisor Katelyn is always there with a smile and a dog treat!

Negative experience: Lost our pool key access card and it was fairly easy to request a replacement but found it to be ridiculous that a resident that has always paid all their dues on time every year had to pay $25 to get a one-time replacement card. Not sure why this is not considered and factored in as a part of our annual HOA dues.

Fantastic experience: I recently lost our pool key and was corresponding with the FirstService office, honestly thinking my daughter would have to go without pool access for at least a week because of my mistake. But Kaylee went above and beyond to help us. She made it possible for me to pick up a replacement key in person—and even gave my daughter a piece of candy as a sweet “sorry you missed pool time” gesture, even though the whole thing was completely my fault. I felt so seen and cared for in a way that’s rare in property management. Thank you, Kaylee, for your kindness and thoughtfulness—it meant more than you know!

Fantastic experience: The new property management company FirstService is doing great things at the Metropolitan condos. Katelyn at the front desk is a great front office manager, as well as Alejandro who is a property manager. This property management company is 10 times better then the previous property management company that we had. Great job Katelyn and Alejandro and the rest of the team.

Negative experience: Terrible experience with our community and HOA. Our Property Manager,Candy, is non-existent. I would, however, give Tiera 5 stars if I could! She is as helpful as she can possibly be, but unfortunately can't help much due to the ridiculous restrictions our HOA and developer have put into place.

Fantastic experience: Mackaela Pettz goes above and beyond for her properties. She handled all issues promptly and efficiently. I wish all HOA neighborhoods I’ve lived in had someone as dedicated to their clients as Mackaela.

Fantastic experience: Kaylee Williams of FirstService Residential Missouri assisted us with a misplaced key fob and the service was so prompt, courteous, and outstanding! She was so understanding of our situation and replied with such kindness as if she was helping a friend! It was a joy to work with her. Thank you Kaylee for your amazing assistance!

Fantastic experience: Kaylee Williams has done an exceptional job and responds quickly. She took care of my issue right away!

Fantastic experience: First Service has been a great new addition to the Metropolitan. I’ve definitely been able to see changes already being made in the building and it’s great to see! Our new property manager Alejandro seems so be very hardworking and dedicated to making the Metropolitan a much better place to live. Also, being able to see that the previous concierge for Signature, Katelyn, was able to transfer over and start working for FSR. She’s always been very helpful regarding the needs of the building.

Fantastic experience: Since FirstService Residential took over our property on June 1st, I have witnessed a notable improvement. Katelyn Nicoski, our head concierge, consistently demonstrates professionalism and exceptional kindness, going above and beyond to assist residents. Our manager, Alejandro Canizares's organizational expertise and the communication between the management company and residents have been impressive thus far. I look forward to additional improvements in our condominium building, secure in the knowledge that First Service Residential is managing affairs.

Fantastic experience: I’m a resident and former concierge at the Metropolitan Condominiums. First Service recently took over management of our building, and I wanted to share a review because they’ve done such a fantastic job so far. Although we haven’t been with First Service for long, the changes they’ve made already give me a renewed, positive outlook on the Metropolitan’s future. They’re making a solid effort to build trust with our community. For example, they switched the onsite management office and business center locations so residents can now see when Alejandro, our new building manager, is in. This creates a welcoming atmosphere and invites residents to have their voices heard and be a part of a collective, rather than feel like we’re under a top-down system that ignores community input. They’re also updating our laundry facilities, pool area, and parking lots to make them more efficient, user-friendly, and higher quality for everyone who calls the Metropolitan home. Now, I want to highlight the staff. Alejandro, our new building manager, has a very inviting, calm, friendly, and professional presence. He’s down-to-earth and encourages residents to come talk with him about any questions or concerns. He’s truly working to build a good rapport with everyone here. He hasn’t just come in making changes without listening. He’s collaborating with our board members, staff, and residents to ensure improvements reflect what our community actually needs. I especially want to give a personal shoutout to our Concierge Supervisor, Katelyn. She’s been with us since before First Service came in, and I was so happy to see that the new management kept her on. Katelyn is dedicated, friendly, hardworking, organized, and truly kind. She goes above and beyond for residents every single day. Her communication is excellent and she handles any situation quickly and professionally. She’s played a huge role in helping First Service get settled at the Metropolitan. Big kudos to Alejandro and First Service for making her Front Desk Supervisor. No one deserves that title more than Katelyn! Additionally, our new concierge, Stasia, has been a wonderful addition to the team. She has a great personality and a very professional manner, and she makes residents feel welcome and cared for. Overall, I’m excited to continue this new chapter with First Service. So far, so good, and I look forward to sharing another update once we’ve had more time under our belts together. Thank you!

Positive experience: I live at a property that they recently became the new management company for; it’s in downtown Kansas City, Missouri. So far they seem to be an excellent company to provide management services to the building. Also the new property manager for the building, Alejandro, is good natured and pleasant to get along with. Another great thing about them is that they recently promoted Kate to the position of Front Desk Supervisor. Kate has been a really nice, friendly and helpful concierge at this building for a very long time. So it’s really fantastic to see her finally get a promotion

Fantastic experience: First Service has been a grest addition here at the Metropolitan. Alejandro and Katelyn have been very helpful when it comes to mintaining the building. It’s nice to see things are getting better here!

Negative experience: Very very bad service. And so so good for collect money. I went to their office. They don’t know anything at all. I don’t mind to pay! However, why you take 3 months for respond this? It’s not professional at all. If i know you guys work like this, tell me pay don’t tell me wait and keeping charge more!!!!! Your phone number is suck . No body pick up phone all the time. Very disappointed.

Fantastic experience: I just moved into the neighborhood and never received a pool key from the previous homeowners. I contacted FirstService Residential and let them know. They responded back quickly and sent me two pool keys.

Negative experience: This company is good at collecting funds, spending the HOA money frivolously with scant reporting, and they are not capable of pool maintenance as they advertise. If they properly shut down the pool for the season, would the pipes burst and require repair postponing the opening of the pool for nearly 2 weeks? Will they foot the bill for any damages caused by not properly maintaining the pool equipment? Doubtful but we are watching. We will save the fountain debacle for a separate post.

Fantastic experience: Re: Req: #3331830 North View Homeowners Association Noted to HOA that we never received access to community pool since moving in. Kaylee was on it right away resolving the issue. Very timely and responsive. We received the pool key-fob, today, via the USPS, as promised. Great follow up and timely service by FirstService's Kaylee. Very much appreciated! The Kromm's.

Negative experience: A complete waste of time, energy and contradiction. They truly provide little to no real value within our neighborhood in Sundance Ridge. They will over communicate every clubhouse rental, sprinkler/freeze warning, weather or trash pickup updates. However, on the REAL items of potential billing changes, they "drop it in the mail" and assume everyone got it. Regarding specific HOA fees, they make no mention that payment has to be made in full for the year. In fact, they advertise that their payment system can be set up for monthly/reoccuring payment options. Yet when you set it up for monthly, they hit you with late fees and interest because you didn't pay in full. This HOA is a money grab, local team members or community managers do nothing to advocate for the owners and just constantly run up with costs while providing no real value! If I could put ZERO stars, I would.

Fantastic experience: I’m a resident of Tomahawk Creek Condominium s. I want to give praise for the Maintenance Technician, Joel, He is the best, always ready to help the community in so many ways. He goes above and beyond of what is expected of him.

Fantastic experience: Derek Long and Nichole Allen are my favorite First Service employees! Derek is extremely helpful and friendly and Nichole is like a little ray of sunshine. Kirkwood would not be the same if it wasn't for these two wonderful people working there.

Fantastic experience: I had a great experience with first service! Everything was smooth and efficient. Alejandro provided excellent customer service—he was friendly, professional, and made sure all my questions were answered. Definitely appreciate the attention to detail and care. Highly recommend!

Fantastic experience: First Service Residential staff Nichole at Kirkwood is friendly, knowledgeable and professional. She is always willing to assist and makes you feel welcome when visiting Kirkwood. Nichole is the best!

Fantastic experience: Since FirstService Residential started to manage one of our investments properties the quality of services increased tremendously. Also, having Alejandro as part of our management team has been a blessing. He’s very knowledgeable and capable when addressing difficult situations.

Fantastic experience: Nicole Allen provides amazing service at Kirkwood.She knows who to contact for anything that comes up. She is professional, kind, and approachable. Kirkwood wouldn’t be the same without her.

Fantastic experience: Recently,Alejandro, Nicole, Lonell and Jim King all working together with me help make this a very comfortable and pleasant place to live. Their welcoming smiles and assistance was truly appreciated upon my return after being away for the winter. Each and every other support staff are equally responsive to any and all my requests for assistance. GREAT TEAM!

Fantastic experience: Alejandro, Nichole and Lonnell are the most pleasant and warm welcoming staff, I really enjoy their energy they bring such a positive energy. The atmosphere is very pleasant when I am in their presence, they are soooo amazing I think they make such an incredible and awesome team…

Fantastic experience: Alejandro at Kirkwood. He has been a welcome addition to the Management at our complex, his quick and insightful and very well organized. I think he’ll go a long way at first service.

Fantastic experience: All of the employees at First Service Kirkwood are great to have on staff. They are friendly, helpful and competent in their duties. We are fortunate to have Felicia, Alejandro, Nichole, Patti, Derek, Louise, Jim, Trent and Lonnell to name a few.

Fantastic experience: For five years I've been a resident at Kirkwood, managed by First Service Residential in Kansas City, MO. I have found the staff to be especially helpful, friendly and professional. Alejandro Canizares, assistant property manager, has been a welcoming addition. His smile is infectious, making every day happier. He is very helpful, kind and professional. His youthfulness adds fresh ideas and his positive attitude goes a long way in making all residents' experiences very enjoyable.

Fantastic experience: I have been a resident for 15 years, first in the Rowhomes and now in the Circle. Throughout that time, I have looked to the front desk for guidance on virtually every facet of living here at Kirkwood. For the last eleven of those years, I have had the pleasure and the benefit of working with Nicole. As I tell her at Christmas, she is the most visible, professional, knowledgeable and personable individual I deal with on a day in and day out basis.. She knows and greets the entire community here by name (that includes dogs). If she has a bad day, I’ve never seen it. To me, she makes the place go. In the last two years, the effectiveness of the front desk has been noticeably enhanced by the additional presence of Alejandro. He too is a real professional, excellent on tech issues and always willing to work with residents on any problem. His follow-up is second to none. Always friendly, he has been a major staff presence in the recent efforts to offer a social life to those residents seeking that. He’s been a tremendous addition to Kirkwood. Felicia has an excellent staff in place at the front desk. Paul Donnelly

Fantastic experience: Alejandro Canizares, with First Service has a wonderful disposition, and his professionalism is exceptional! The entire staff at the Kirkwood Circle all assist in any way they can to make each day a great day. Cindy

Fantastic experience: Alejandro went above and beyond to address a difficult situation at the condominium and we were very grateful for his help. First Service Residential is a great company to work with.

Fantastic experience: Nicole Allen represents all the best of FirstSerice Residential. She always goes above and beyond to kindly assist owners in any way. The residents of Kirkwood and FirstService are fortunate to have her.

Fantastic experience: We have lived at the Kirkwood condos for over three years and met Nichole Allen. Nichole is a great asset to the Kirkwood organization. She is trustworthy and very responsive to the tenants. Nichole is always willing to help out when issues come up.

Fantastic experience: I live at Tomahawk Creek Condominiums, we are fortunate to have Joel from First Service as our community maintenance. Joel treats our community like it's his home and we are his family members. He does a great job of stopping to say Hi to residents while keeping his work pace steady. He brings good ideas to the Board. His work is timely and high quality. Hope we have him for many years to come!

Fantastic experience: My wife and I have been living in Kirkwood for the last ten years. We love living here because our neighbours are great and the staff is professional, friendly and always helpful. Nichole Allen Derrick Long, Jim King, Trent Canupp, Alejandro Canizares, & Lonnell McNeal are terrific. I do not see Louise Sirts, Patti Hook, Vallerie Martinez, or Matt Ault very much but they are also helpful. One of the newest members of the staff, Savannah Bryant, has been a great add to the group. Lastly, Felicia Benedetto, Property Manager, has always been available and friendly. Thanks to all.

Fantastic experience: Kirkwood is a very well-run condominium. Requests are followed up on promptly, finances all in order, and the staff makes a real effort to get to know residents and accommodate us. Alejandro Canizares has been a delightful addition too - goes the extra mile. I have heard nothing but positive comments from other residents about his friendly and professional attitude.

Fantastic experience: Kirkwood is a great place to live. The staff and amenities are great. Alejandro Canizares our assistant manager is a wonderful addition to our community. He works hard and is eager to help when asked. He makes every day special for so many. Thank you Alejandro for a job well done!

Fantastic experience: The staff at Kirkwood is top notch! Everyone is efficient, friendly, and professional. Alejandro Canizares at the front desk has gone above and beyond in helping us with questions, even moving items for us, and being super friendly! Alejandro is an outstanding employee.

Fantastic experience: We are very pleased with Kirkwood Circle, and especially with FirstService. Felicia and Alejandro are excellent managers...competent, accessible and very responsive to residents' needs. Their conscientious oversight keeps everything running smoothly ... from daily activities to major projects!

Fantastic experience: I have lived at Kirkwood in the high rise for almost 10 years now. Nicole at Kirkwood is the best. She goes above and beyond helping the residents. Derek Long does a phenomenal job as well. I don’t know what we would do without them.

Fantastic experience: I want to say that Joel Clossen is the best maintenance/all purpose support man we've had in the 61/2 years I've been here at Tomahawk Creek. Always helpful, always friendly.

Fantastic experience: The staff at Kirkwood are generous in kindness and generous with their time. I hesitate to mention names as I may leave someone out; Lonelle, Nicole, Pat, Janae, Stacey, Valerie, Lucille. Felicia and Alejandro were most understanding regarding the difficulties I encountered after losing my husband. Jim and Trent were always ready to lend a hand. I shall miss the sense of support and security provided to me by their presence.

Fantastic experience: Shout out for Nichole Allen and Derek Long for their excellence in Customer Care in our community. They are pleasant and ever present with their support and going the extra mile every day.

Fantastic experience: Joel Closson is fantastic at his job! He is always pleasant and willing to help. We are lucky to have him in our community.

Fantastic experience: We have lived at Kirkwood for over 18 years. Nicole Allen has been at the front desk for almost all that time. We all would be lost without her knowledge of Kirkwood and her willingness to go above and beyond.

Fantastic experience: The professionalism and commitment provided is excellent. Alejandro is a great asset and First Service Residential is lucky to have him.

Fantastic experience: First Service Residential is a great company to work with. Alejandro went beyond my expectations with his professionalism. Hia dedication makes the difference. I really appreciate him for being able to help me.

Fantastic experience: Nicole Allen is at the front desk at Kirkwood. We have been at Kirkwood for 13 years and she is always the smiling courteous helpful person at the front desk. She and I have become very good friends and she always goes way over what is expected to help you out. Dianne Hogerty

Fantastic experience: Visited some friends a couple weeks ago at Kirkwood . Not familiar with the area and was lost. Derek was very friendly and helpful providing me directions on where to go. Told my friends who live there that staff here was very nice and they told me Derek is always very friendly and always willing to help whenever he can.

Fantastic experience: Since First Service took the lead to manage our luxury high rise building i can't say enough. Alejandro's treatment towards the homeowners was exceptional and unique.

Fantastic experience: I am so grateful for the work this management company does. Alejandro always responds promptly to our requests and makes sure our community looks great. Highly recommend it!

Fantastic experience: The First Service Residential team was incredible! They not only provided excellent service but also Alejandro took the time to explain processes in details. Good experience to work with. Thanks to their customer-centric approach.

Fantastic experience: Always great service from the staff. And Nichole Allen at the reception desk is really awesome. She’s competent, reliable, loves all our pets, and her big smile and laugh can brighten even the grayest of days.

Positive experience: Although I am not a fan of FirstService Residential (3 stars), I am a fan of Joel Closson (5 stars), our Maintenance Technician! He’s industrious, courteous and always ready with a smile. Most important to me, he really works hard on our landscaping at the complex. He cares about it as much as we do. It’s a never-ending job and I don’t know what we would do without him! Thank you Joel for all that you do!

Fantastic experience: I have lived at Kirkwood almost 8 years and the staff of First Service Residential, Nichole Allen, Jim King, Lonnell McNeal, Derek Long, Alejandro Canizares and all the other's make living here an absolute pleasure.

Fantastic experience: I’ve been incredibly impressed with Alejandro’s responsiveness and efficiency while he was at Continuum and First Service Residential. He always went above and beyond to ensure our needs are met.

Fantastic experience: Nichole at the front desk is always smiling and eager to help with anything I need. Her customer service is impeccable. She's personable and we always have a laugh. She goes above and beyond to make you feel important!

Fantastic experience: First Service Residential has significantly improved our property management process. Alejandro is professional, knowledgeable, and always available to address our concerns.

Fantastic experience: My husband and I have been at Kirkwood for 14 years and absolutely love the way First Services Residential manages the property. Specifically my interactions with Derek Long have been excellent. He is always willing to lend a hand and offers to help before you even ask. We really appreciate how hard he works. We would also like to recognize Nicole Allen. She is really excellent at her job. Always efficient and organized. And my dog thinks that she exists only for his benefit! She’s an all-around great team member for First Services Residential.

Fantastic experience: Highly recommend First Service Residential including Alejandro for their excellent customer service provided to our community and the ability to handle any property management challenge with ease.

Fantastic experience: Coming into the Kirkwood front desk is wonderful because I’m always greeted by Nicole Allen and asked about my day. She super friendly and always ready to give me a hand or grab the door for me.

Fantastic experience: Nicole Allen always goes above and beyond to help the residents. She has integrity and is dedicated to providing great attention to detail.

Fantastic experience: I appreciate the good service provided by Nichole Allen at the Kirkwood front desk during each weekday. Nichole is always friendly, positive, responsive and provides extra value as a convenient and helpful notary for residents.

Fantastic experience: I’ve lived in a First Service community for over 10 years and the best thing about them is their people. While they are all great, Nichole Allen has elevated beyond a front desk concierge to someone that helps my family immensely. She’s fantastic!