Houston Community Management Services

Negative experience: Un responsive... Pure ignorance... So unprofessional so far .

Fantastic experience: Tracy Downs quickly and efficiently resolved a financial error that saved our homeowners around $2000.00 a quarter. Since Covid, prices have been going up and this will help us greatly and our neighborhood won't be compromised in any way! Thank you Tracy!

Negative experience: Unethical company. They receive complaints and cancel them out without properly or fully addressing them. They haven't produced financial reports for our HOA for more than half of the year and won't respond to requests for them. They stonewall any other requests and then try to ignore legal document records requests or impose fee schedules that aren't published. You can't actually get your community manager on the phone. An answering service takes a message and a follow up return call never happens. Edited to now include a screenshot in reply to their response to me. From their own portal in their own documents area. Despite their claims of monthly financial reports. There are exactly four for the last 12 months present. I may not be a corporation. But I know that 4 and 12 are not the same.

Fantastic experience: Ashley McDaniel is an experienced property manager. She’s always available and ready to help us with anything. We really appreciate her professionalism and kindness.

Fantastic experience: Ashley is an exceptional manager who consistently goes above and beyond for both the HOA and vendor. Her communication is always clear, accurate, and timely, which makes every interaction smooth and productive. Her dedication and professionalism truly stand out.

Fantastic experience: Outstanding HOA management! Ashley McDaniel is professional, responsive, and truly cares about the community. Communication is clear, issues are handled quickly, and everything runs smoothly. It’s been a great experience working with them—highly recommend!

Fantastic experience: Ashley has been a tremendous help with keep moving things for my community. She promptly reply countless emails and manages daily tasks efficiently and effectively.

Fantastic experience: I have had the privilege of working with Karen Lopez for the past five years in her capacity as our representative from Associa Management Co.. During my tenure as an HOA officer, I have collaborated closely with Karen Lopez on a variety of initiatives that have significantly benefited our homeowners’ association. Karen Lopez consistently demonstrates exceptional professionalism and expertise across several key areas: Meeting Coordination: Karen Lopez efficiently organizes our quarterly HOA meetings, including reserving meeting rooms, preparing and distributing reports, and sending timely notifications to all homeowners. Financial Management: She provides comprehensive weekly and quarterly financial reports, covering dues, bank balances, project expenditures, outstanding invoices, and budget updates. Her diligence ensures our community remains financially sound. Project Oversight: Karen Lopez actively assists in the coordination of both major and minor repairs, including sidewalks, walking paths, landscaping, fountain maintenance, lighting, and security enhancements. Administrative Support: In addition to supporting the HOA officers—President, Vice President, Secretary, Treasurer, and others—Karen Lopez regularly takes meeting notes and follows up on action items. She offers valuable ideas and resources that enhance our community’s operations. Thanks to the dedication of Karen Lopez and the support of Associa Management Co., our community is thriving—beautiful, financially healthy, and secure. Karen Lopez is highly accessible, responds promptly to inquiries, and maintains a positive, collaborative demeanor. Her extensive knowledge and resourcefulness have been instrumental to our success, and I am confident that our community would not be as prosperous without her contributions. Respectfully, Rosemary Watson

Fantastic experience: Ashley McDaniel does a great job of managing our property at Armondwilde subdivision. Her attention to detail is much appreciated by the homeowners. Ashley provides our Board of Directors guidance as we navigate complex Texas property codes and other governing document questions. She is always responsive and keeps us informed of situations occuring on our property. We are very thankful to have her as part of our team!

Fantastic experience: We work with Ashley McDaniel at Houston Community Management across multiple communities. She is amazing to work with—very diligent, responsive, and attentive to each property. We truly appreciate her professionalism and dedication.

Fantastic experience: I can't say enough about how Houston Community Management Services has come to the aid of our HOA. Unfortunately, some past Property Management Companies fell short in providing properly trained and competent personnel and we ended up getting below par service. Our HCMS assigned Property Manager, Ashley McDaniel, has been a Godsend for our HOA, as she has worked extremely hard to clean up the mess left by previous Property Management Companies. She has great communication skills, is very responsive and provides suggestions and guidance for improvements. Ashley is also motivated professional. We dearly appreciate Ashley and Houston Community Management Services. Dennis Schumann Treasurer The Oaks of Rosenberg

Fantastic experience: Ashley McDaniel is awesome! Working with her is super easy. She is very responsive and is always on top of things. I cannot wait to continue to work with her in the new year!

Fantastic experience: We are so grateful Ashley McDaniel took over our property. She is always professional, knowledgeable, and handles our questions or issues in a timely manner. Thank you, Ashley!

Fantastic experience: Great management company! Ashley is always on the ball and is very quick to respond to our questions and requests. Keep up the good work.

Fantastic experience: thank you very much for help me with the application to installation solar panels and HOA approved

Negative experience: Edit. Still waiting on that phone call to discuss that was posted 3 months ago. Par for the coursecourse Karen Lopez never responds to homeowners either.

Fantastic experience: Lucia helped me with a frustratingly slow process. She reached out to me and communicated status to me when no one else would

Fantastic experience: Lucia Mejia did a great job helping us through an HOA architectural approval recently!

Fantastic experience: Lauryn and Courtney have been assisting the board in an excellent manner, with quick response times and accurate, straightforward communication. This represents quite an improvement in customer service from 2 years ago.

Fantastic experience: We had the opportunity to meet with Lauryn Mundy, the Community Manager of Tranquility Lakes. She was exceptionally courteous and addressed our concerns with clear, thoughtful solutions. The visit proved to be highly productive. Lauryn came well-prepared with our information, provided comprehensive background on the matter, and I am sure that if we need further assistance, we can count on her.

Negative experience: This is the WORST PROPERTY MANAGEMENT COMPANY IN THE STATE OF TEXAS DO NOT I REPEAT DO NOT USE THEM.. THEY DO NOT ANSWER CALLS THEY CANNOT EVEN TELL YOU WHO THE MANANGER IS WORKING FOR YOU!!! WARNING DO NOT EVEN THINK ABOUT THIS PLACE !! THE WORST

Negative experience: Communication is a big issue with this management company. Very difficult to get in touch with someone. Many things have changed in Bluewater Lakes after they have taken over.

Fantastic experience: We love working with Houston Community Management Services. I've personally worked on accounts with Angela Creech and Carlos Anino- they are professional and knowledgeable. Communication is excellent and the board members love them. Looking forward to working with them more in the future!

Fantastic experience: Worked with Lauryn on-line to reprogram my community pool key. She was fast and helpful. I didn't have to go into an office to get it done.

Fantastic experience: I've had a wonderful experience working for Ms Mundy and the Associa Houston Community Management Services. My company hasn't had any misfortunes with working with this team.We are grateful and hope to continue to be of Service to this team.Ms Mundy has really been a big resource and has responded and answered all my questions in a timely and professional manner.We look forward to continue to work with this team at Houston Community Management Services

Fantastic experience: Lauryn our property manager, recently promoted to supervisor, with HCMA is super helpful. She is great at following up and persistent in getting things done. Lauryn is extremely knowledgable in here profession and if she does not know the answer she will get it. Truthfully I can not say enough to reflect the incredible job she is doing for all of us.

Fantastic experience: Nate is the best, he is always such a positive, friendly person. Always responsive and so helpful to all of us on the HOA board. I will miss working with him!

Fantastic experience: I want to thank Ms. Lauryn for helping us and making it possible and convenient for us to arrange our payment for association services. Thank you.! for always answering my questions and emails with information and answers to my concerns. Thanks

Positive experience: shannon Collins service and advice was great HOA at Park Place South is a Joke , I lived there for 25 years and saw no improvement or any thing done for the neighborhood but a couple of banners, besides the letters to trim trees or paint corner or 31st and 110 street always needs cutting, trailers parked in the street.Why is there not a sheltered away where kids can wait for the school bus?

Positive experience: Just to say that our HOA is doing good job of keeping this subdivision looking nice as been here now for 25 years and usually neighborhoods do not look so nice by that time frame. Keep up the good work as dues are going up each year now and probably will continue and we want our property values to go up as well. Property values only keep going up if everyone does their part and having a good HOA is a lot of the reason why as well. Leslie Mears David Mears

Negative experience: So far response time is months. I emailed them several times with the addendum to act before the HOA signed by the owner of the unit we manage then they don't contact me back other than email confirming they received my request.

Fantastic experience: Karen Lopez has worked with us for years. Very receptive, professional and quick to respond. Always on top of things resolving all issues promptly. Simply the best!

Negative experience: As a whole, the community constantly complains about never being able to reach the assigned person for our neighborhood. The town square app and the HOA ran Facebook have not been updated in quite some time and there are no. Process about meetings.

Fantastic experience: Karen Lopez was an Outstanding Professional and Extremely helpful guiding me through the rather tricky process of building a garage addition through the city, designers, engineers, contractors and the HOA. I submitted my HOA application and got a response of "...we have 30 days to reply." from the main company and then talked with her and she had a Turn-Around of results in just a couple of days. She truly is the epitome of a great worker that gives stupendous customer service. She made the project approval happen! She would be an asset to anyone she works for.

Fantastic experience: We are extremely grateful to have LAURYN MUNDY as our Community Manager for Harbour Park. As HOA, can be sometimes difficult to deal with, since Lauryn took over, she has made it a pleasure! She has helped our family tremendously and always with a smile and friendly demeanor. For years there was a hiccup in our account, manager after manager, promise to resolve after promise until Lauryn came in and finally was able to resolve it. She is committed and hard working! We are very pleased to have her managing our community. Thank you, Lauryn!

Negative experience: Associa serves our community in Katy. TBH, very poor service from a Home management company. Constant personnel turnover will be a constant letdown.

Fantastic experience: Karen is very professional and handles our requests immediately. She pays particular attention to details. Very helpful to our HOA board. Excellent in carrying out necessary details, work orders, etc. I Wouk highly recommend Karen to you.

Negative experience: Good luck getting to speak with someone, this company is a joke! I have been trying to get a hold of someone for 3 days. I guess I will just have to go to the office in person

Fantastic experience: Ms. Lauryn Mundy is a great manager, when I request help from her many times, she has been so polite, professional and helpful, Always she answer my questions quickly and efficiently way. That's what I call a outstanding job!!.

Fantastic experience: Best HOA Manager Tranquility Lake has ever had. Lauryn is responsive and gives attention to all my concerns in a very timely manner. Wish we had her 7 years ago!

Negative experience: Just had an infuriating experience with Houston Community Management Services. We wrote our annual assessment check on December the 29th, 2024. We also wrote checks to Harris County Tax Assessor at that time for property taxes, Clear Creek ISD, and Clear Lake Water Authority. All these checks were mailed from the Albert Thomas post office in January. Our local taxing authorities promptly received, processed, and deposited our payments, and they cleared our bank in January. Houston Community Management Services did not process our December 29th payment until February 5th. On February 15th, we received an invoice for the Annual charge, plus a late fee, plus a late interest fee, plus a handling fee. I called the phone number on the statement. I sat through about 4 minutes of recordings before I could actually talk to a representative. The representative (a very pleasant lady) stated that she worked remotely and seemed to be working in a calling center somewhere overseas. I explained everything I had outlined above; she put me on a 5 -7 minute hold. When she came back on the phone, she gave me a case number and stated that in 45 days, the 'BOARD' would review my case! It was evident that Houston Community Management Services has no customer service representation. The individual I talked to (again, very pleasant) was not empowered to do anything more than record the call and kick it down the road to the Board for 45 days. Finally, I appreciate the role that Houston Community Management Services plays in maintaining our community standards. It seems to me that their operational, accounting, and customer service are lacking and not even up to the standards of our local taxing authorities.

Fantastic experience: Lauryn is courteous and attentive. During this alarming financial issue, she has graciously assisted us with resolving delicate details. We are very glad she is on this team. ⭐⭐⭐⭐⭐

Fantastic experience: Lauren Mundy is an exceptional community manager. She is incredibly fast and responsive and honestly deserves a promotion. Her dedication and efficiency truly stand out. #LaurynIsTheBest

Fantastic experience: I highly recommend working with them. I work directly with Lauryn Mundy and she is very responsive and knowledgeable. Highly recommend!

Fantastic experience: Very nice and good people to work with gave me a extra two weeks to get everything in order before even starting to work. Ms Lauryn is very professional and mr. Warren level of understanding is great i would definitely recommend contractors/handymen to work with this company.

Negative experience: I am not sure where you get the authority to make decisions for our community. You are not working with the board or our community on choices. I don’t know how what is being selected for us is being selected or why those selections are the topic. I have had this conversation repeatedly. Why does this keep happening?

Negative experience: 1. They only communicate through a townsquare app, but signing up for the app is not part of the buying process. Once you know you need to use the app, it is impossible to get through to someone to get registered. When I finally DID get through, they have my zip code wrong on my profile, and can't change it. 2. they send people out to take pictures of our garbage cans, but shrubbery and fences are in disrepair, there are too many cars parked in driveways (some people have several huge company vehicles and landscaping trailers - like 24 ft- parked on the street). neighbors keep dogs outside or in garage all day and night, and just let them bark. But there is NO way to communicate with the management company. 3. I called the manager, assistant manager, area supervisor, and the 'general number'. The only one that picked up was the general number, and that was after many, many, attempts on various different days.

Fantastic experience: Taylor is the best property manager we’ve have in the last 21 years! She is responsive, organized with excellent follow up! I won’t work with anyone else!

Fantastic experience: A huge thanks to Lauryn Mundy for going above and beyond to help me with my payment plan .Her quick response, kindness and expertise, really made a difference and I truly appreciate their assistance.

Fantastic experience: Our new Associa property manager for Tranquility Lake Condominiums Lauryn Munday is exceptional. She has always been very responsive, thorough, and follows up in responding to our requests and concerns. Since she has taken over as our property manager, I’ve noticed that our property is showing noticeable signs of improvement. This is a result of her highly competent management skills combined with our new property board of directors which have also been highly proactive in improving our property. Thanks Lauryn!

Fantastic experience: The office staff have diligently follow up my concerns regarding an erroneous bill. It took awhile, but looks like they are close to cleaning this clerical error (from previous management).

Negative experience: This company is trash. I have been trying to reach Diana Pitogo property manager for Willow Oaks for several months now. She doesn’t respond to phone calls or emails. I’ve spoken with my property HOA board and they have been getting the same experience.

Fantastic experience: Daniel Benvin has been consistently proactive, responsive and professional. Very happy to have him!

Fantastic experience: Danny Benvin absolutely deserves a 5-star review. We started our relationship with a cold call a few years ago, and since then, we’ve built a solid friendship. He’s incredibly professional and truly cares about the community management industry. As a vendor, he’s always treated us with respect and has shown that he values strong partnerships. Danny gets that good relationships are built on communication, collaboration, and trust.

Fantastic experience: Angela Creech is a superb example of what a HOA property manager should embody. Her communication is timely, professional and courteous. You can tell she truly cares.

Fantastic experience: Angela Creech is an amazing manager. Her wisdom, kindness, and problem solving abilities are top notch! When I have questions or need help, she always steps up and provides a very timely response.

Fantastic experience: We’ve been working with Taylor Williams for years and she’s the best manager! Organized, professional and on top of it at all times! Thanks for making our job easier!

Fantastic experience: Lauryn has been fabulous working with our HOA, and the entire neighborhood! We are grateful and thankful for her expert property management,

Fantastic experience: We have had a fantastic experience working with Lauryn as our manager. She is great and always responsive and reliable.

Fantastic experience: Our new HOA Manager (Lauryn Mundy), for the Harbour Park Community is off to a fabulous start. I had a some questions that I could not find answers to and she dug right in to find those answers. Thanks for all of your help Ms. Mundy. Welcome Aboard!

Fantastic experience: I cannot speak highly enough of Lauryn Mundy, our property manager. From day one, Lauryn has gone above and beyond in her role, consistently demonstrating exceptional communication skills and a true dedication to maintaining and improving our community. Whether it's responding to inquiries, addressing concerns, or keeping us updated on important issues, she does so with professionalism, clarity, and promptness. Lauryn has an incredible ability to balance the needs of residents while ensuring the smooth operation of the property. Her attention to detail is unmatched, and it's clear she genuinely cares about the well-being of our community. She proactively addresses maintenance needs, resolves issues quickly, and always strives to create a positive living environment for everyone. Thanks to Lauryn's hard work and commitment, our community feels more connected, well-maintained, and cared for. She is an invaluable asset to the property and has set a high standard for what a property manager should be. Sincerely, Kevin

Fantastic experience: Angela Creech is fabulous with communication! She responds fast to emails and calls, we love working with her!

Fantastic experience: Angela Creech has been the most proactive, personable and pleasant property manager that I have worked with over the past 30 years. It has been a great pleasure. I highly recommend working with her if you have the opportunity. Lance W. Gay - Landscapes USA Houston.

Fantastic experience: I can't speak from experience about other personnel at HCMS, but as for Angela Creech she is highly dependable and the consummate professional. Without fail, every inquiry I sent her was responded to in a satisfactory manner.

Fantastic experience: Every time I have needed something, Taylor Williams has been there to help! She is kind and professional and has made the transition into our new home seamless.

Fantastic experience: Taylor Williams, is incredibly attentive and responsive, always ready to answer any questions. It's clear that she truly cares. Her exceptional management skills are always outstanding. Thank you, Taylor, for being so great!

Fantastic experience: I had the pleasure of working with Taylor Williams as my property manager, and I can't recommend them highly enough. From the start, Taylor was incredibly responsive—no matter the time or day, I always received quick and thoughtful replies to my questions. Their friendliness made every interaction a pleasant experience, and I truly felt valued as a tenant.

Fantastic experience: Angela Creech is one of my favorite community managers! Working at a law firm that represents HOAs, I can always count on her to reply quickly and provide everything we need to facilitate the best representation for community associations. She advocates for us, refers us to clients, and is always positive, upbeat, and overall a delight to work with. I highly recommend her and Houston Community Management!

Negative experience: Since June 2024, I have called TEN times to discuss discrepancies in payment. Each time, I have been told by a representative or supervisor that they would check and call back with a resolution. I have NEVER received a call back despite the several attempts I have made to follow up. And while they ask me to wait, they are charging me late fees. I would also like to mention that my account reflects TEN cases I made with your support team since June 12, 2024. They are reflected as “closed” in the online portal as if they have been addressed/resolved. This is inaccurate as not one single case was addressed since I followed up nearly 6 months ago. There has been an insane increase in monthly charges and I don't understand how this money is being used. Especially since I have paid out of pocket for repairs to the covered parking and leaks inside the property that was neglected by your office. These repairs are in the scope of the HOA and should have been addressed and repaired in a timely manner. This is terrible service and I am very frustrated by management. I hope they choose to do right by the people they serve.

Fantastic experience: Angela Creech is the best thing that has ever happened to the HOA. She is reliable, dependable, and has the integrity that makes me as a homeowner relaxed, knowing our communities are taken care of. God bless the USA - and Angela Creech making the HOA GREAT AGAIN!!!!! MHGA

Negative experience: Our HOA is horrible! They do NOTHING for our neighborhood. We have debris from the last storm still in a yard that no one pick up. There are junk unregistered cars in driveways. People park their cars on the front lawn. There are people running a business at that property and stay up late playing loud music. They are also having customers come there and when they do there are so many people that they block the street causing it to be a safety hazard! Grass in the front of that one house with the debris is WAIST high. There are so many other infractions on the street of Amargos Drive that every employee in the HOA should be FIRED! They have received so many complaints that my husband and I have called in to Laura Mundy, the manager, it’s RIDICULOUS! All the HOA does is tell us that ALL they can do is send letters to the guilty parties, and apart from that they sit back and let it continue on as if nothing has happened. We are sick of this HOA! Now, if we DARE NOT pay our HOA fees, I know that this same HOA that neglects to take care of our community will put me, my husband and my little dog out of our home quicker than can blink your eye with NO REMORSE! Mission Bend South is a total disaster! We’ve also been told that there is someone who goes and looks for any kind of problems or issues. He supposedly goes through twice a month! I’ve NEVER seen this person since I’ve lived here for over 10 years and they’ve never told us who this person is. However, when we make complaints they want us to take pictures and get the addresses of where the trouble is. If they have “some one” that goes through our neighborhood and he’s getting paid, he needs to be FIRED immediately because he’s not doing his job! So, for all of these issues there has never been ANYTHING done. We reported that there are Commercial vehicles that are parked in the neighborhood overnight and beyond. The vehicles are still parking there! So, my question is this, what are you being paid for? They take our money and nothing has been done. At this point, as for the people that work for the HOA right now, they ALL need to be FIRED!!! Let’s see if any ACTION is taken. At this point I highly doubt it.

Fantastic experience: Mrs. Williams is an asset to any Team. We have had Zero Issues and very Prompt on Returning Messages. We will miss Her Expertise and Wish Her the Best.

Negative experience: Never seen an HOA where you can’t speak to a human or get anyone to call you or respond ever that actually handles your neighborhood. It’s like you’re calling an answering service that messages your community manager but you can’t speak to anyone who knows anything or get a phone number. It’s truly shocking to get that poor of a setup for the amount annually paid to this HOA. Worst service that I’ve ever seen.

Negative experience: This Management Company is a great example of why people HATE HOAs. When you try to contact someone you get nothing but the run-around (ie: they'll 'put in a request', which 'may take up to 48 hours for response'). They won't/can't give out the direct contact information for your Community Manager - so requests languish hopelessly. I've sent emails to their "urgentsupport" email - only to be ghosted. Trying to get an ARC Request through is a freaking nightmare and can take up to a month and a half - so you get to contract and PAY your contractor/supplier - and then can't do a damned thing about getting the work scheduled/done when the contractor is ready because this management company can't seem to be able to effectively communicate, nor do their jobs. This Comments section forces you to click on at least one star to be able to post - but I wouldn't give them ANY stars if it weren't required.

Negative experience: I wish I could report that my company’s experience has been great and I am looking for to a productive working relationship with HCMA/Associa. However like many of you, my company’s has experienced the same lack of professionalism. We were contacted by the HOA of , the beautiful Foster Creek Estates to complete a service. We contracted and completed the job on 9/21-23/2024. The Board stated that they were 100% satisfied with the service we provided. Once invoiced for the services, we began to experience inconsistencies from Houston Community Management Association property Manager, Nathaniel Griffin. Mr Griffin’s less than professional attitude toward my company and the service we provide was obvious from the start. We have experienced a complete disregard regarding past due payment from Nathanial, as well Associa that is unbelievably unprofessional. There is an obvious complete breakdown in the company’s operating policies. WITHIN this small timeframe We have been told by Associa that HCMA was mailed the check shortly after the invoice was received. HCMA says that is not a practice of theirs and they have no knowledge of payment. Then we were told the check was mailed from HCMA. (See picture) Today, 10/11/2024 we asked for an update by close of business today. Nathaniel viewed the request as disrespectful and a personal insult….so much so that he hung up in the face of my Accountant. We tried to assure him that to inquire about a past due invoice was standard business practice. We have not received payment or any update regarding the “missing check” as of yet. We have informed the answering service of Associa that escalating the matter will result in additional expenses after today. I am bringing this matter here in hopes that it will gain the attention of the Community Manager Supervisor, Maria Maldonado.

Fantastic experience: Lauryn has single handedly renewed my faith in Associa with her focused attention and quick response to our HOA needs. Hats off to Lauryn!

Fantastic experience: In all the years I have lived in Ashford Village / 17 plus / Lauryn is the absolute best!!!! ALWAYS ALWAYS KIND, HELPFUL AND INCREDIBLY RESPONSIBLE. KEEPS YOU APPRISED OF THE SITUATION EVERY STEP OF THE WAY.

Negative experience: They manage the HOA for Lakes of Falcon Ridge in Friendswood, TX and it is IMPOSSIBLE to get ahold of them. They also love handing out violations that shouldn’t be handed out and there is literally no recourse for residents.

Fantastic experience: Lauryn is our property managers at Sunset Heights. She is FANTASTIC! Both extremely responsive. More importantly, she's PROACTIVE in solving issues that crop up before they become big headaches. Our community went through other property management people and companies but we are very happy with Lauryn, who has restored faith in a property management service. Something as simple as coming and walking our property every few weeks…simple activities that go a long way to engendering faith and support from our community. We appreciate them and look forward to continuing a positive working relationship!

Fantastic experience: We’ve had our fair share of challenges with property managers in the past—some were grumpy, unresponsive, and often unavailable for extended periods. Lauryn M. at Associa has completely turned things around for our community. In just a few short weeks, Lauryn has been prompt, proactive, and tenant-friendly, doing more for us than any of the previous managers ever did. She listens, takes action, and genuinely seems to care about improving our community. Her dedication is a breath of fresh air, and we’re grateful to finally have a manager who makes a positive difference. Thank you, Lauryn, for making things right!

Negative experience: By far one of the worst experiences dealing with an HOA. The lack of communication from this service provider is ridiculous, not sure what type of service is provided here besides an answering service that continuously sends you their website. Evey time you call they state they do not have information or cannot provide the information and state someone will give you a call back. Weeks pass and no call back..

Negative experience: not even one star...no kind of service whatsoever. still waiting to get reimbursed for the roof i had to replace because Sarah told me I would get reimbursed. I put in the new roof in January because Sarah told me not to wait for someone from the association to replace it but to do it myself and I would get reimbursed in July. Here we are in August and Sarah is no longer part of the association. There is a Desiree that replaced her and when I asked about the reimbursement, she just shrugged her shoulders. Tried emailing with no response whatsoever. A lot of the homeowners are having no resolution either to any of their issues. Makes me wonder if this Associa HOA Management even exists. All I get back is "open request" but nothing ever gets done.

Fantastic experience: Our community is privileged to have Julian Suniga as our property manager. He is innovative and problem solving when we need him to be. He is responsive to community needs and patient with the Board when this is needed. He has in the short time he has been our manager has helped us right the ship so we can look ahead and not behind. He knows his job and does it well, and seems to have fun doing it.

Fantastic experience: I am a home owner in a Bellaire Tx community of 13 homes. We have faced many challenges with the builder over the past 6 years. They have ignored our communities needs. We have been actively trying to get the builder who refuses to turn over the HOA to the homeowners for more then 2 years to no avail. Most recently we have a new HOA representative, from the builder, who is working very diligent to have the HOA turned over to the homeowners as it should be. He schedules regular meetings and responds to questions in a timely manner. His name is Julian Sunigar. We are lucky to have him working so closely with us trying his best to help solve some of our HOA problems and most importantly to have the builder turn over the HOA to the homeowners. We are gratefull for his efforts and hopefully, with his help, will get results. Homeowner

Fantastic experience: I feel very fortunate to have Julian Suniga as our community manager. He is very proactive and possesses an extraordinary can-do attitude. He is always able to promptly answer our questions and act according board recommendations. Thank you Julian!

Negative experience: I frankly don't know if this company even operates fully. They have collected my monthly HOA payments timely, but after 3 months of requesting a routine service (or at least it was routine with the previous management company), all I have received is a few messages redirecting responsibility and no information on any actions taken. They even closed my request on the online "communication" platform, as if the issue was resolved but I am completely in the dark about a resolution. I am including my conversations here for clarity, I hope someone in this company realizes what is going on. I have spoken with my neighbors and this seems to be a problem for several of my neighbors at this property. I continue to have propblems with this company's response to my routine requests for service or repairs. What's going on with this company. Is there anyone I can speak with to find a solution? Please contact me.

Fantastic experience: Karen is eloquent and dedicated in working with our Board. For the last two years it has been nonstop with repairs needed for our pool. Karen has answered all our requests and concerns.

Negative experience: I never been humiliated in my life and hopeless the way this HOA deals with us. I'm a new & first home owner and tried to make a payment but with their confusing system, lack of assistance, unprofessionalism and ignorance now they want me pay ~ $5,000 for a late payment and lawyer fees which could have been resolved long time ago if they give me the right information. I tried to pay even with late payment but they do not want to talk to me except through their lawyer. Unfortunately their lawyer smiled to my face and told me if I do not pay the entire amount now, I'll have to pay double or triple the amount later. This is ridiculous, I wish I have enough money to sue them with their rip off law firm company. I wonder if there is a hidden business between this company and their lawyer. I bought a house in Friendswood to live in peace, never expected to have such a nightmare!

Fantastic experience: We’ve had several home improvement applications lately and Karen always responds quickly. She is very helpful.

Fantastic experience: I throughly enjoy working with Karen Lopez! She responds SUPER quick to any questions and concerns from me & others in the community. Shes our "go to" person for any info we need at our HOA meetings. Everyone needs a Karen Lopez in their life!

Fantastic experience: Lauryn Mundy was very helpful, courteous & professional. She answered all my questions and committed to contacting the board to review my issue. Very impressed with Lauryn and the service she provided. Definitely 5+ stars

Fantastic experience: Our property manager, Ashley McDaniel, is very responsive and a hard worker. The work relationship has been invaluable to our small board, in keeping our dues as low as possible while providing our community with the services it needs.

Fantastic experience: Hello Houston Community Management, I just wanted to inform that Lucia Mejia is an outstanding communcator. She provided a 100% customer satisfaction and support service.

Fantastic experience: Lucia Mejia provides great customer services and has great communication. Very helpful, I am glad we still have people who actually helps in every detail. Houston community management

Fantastic experience: Ashley has learned her position over the year and keeps track of items for us. She stays on top on financials, as best she can, but HCMS accounting can be difficulty to get items addressed in timely fashion. Overall, she has done a good job for us. She deserves a 5 star rating from me,.

Negative experience: Can anyone from Cambridge Falls Subdivision get some of this pleasant communication that I have read from all these fake 5 star reviews. Because from what I have been reading between my neighbors and I no one is doing anything to help us at this Company. Any tips on getting g some response from a real person?

Fantastic experience: Lucia was extremely nice and helpful. She was quick in responding to my emails, which helped alleviate my situation. Thank you Lucia for your great customer service.

Fantastic experience: HCMS, is truly an amazing company that cares about the communities they serve, they don’t just look at the communities and people within them as a number, they actually care about the people they serve. It’s truly a rarity these days when a company actually cares about the people they serve, when you call them, they actually have a person that answers the phone. On the weekends if there’s an emergency, they have an on call person to help out with any issues that may arise. I’d like to highlight one employee specifically that has always been amazing, Angela Creech. She truly goes the extra mile with any project, she works on and person she serves. No matter what the situation is or how crazy the “ask” is, she is always there to serve. One time in particularly was amazing when I had a lot going on, I forgot to pay my HOA dues, before things got excessive she sent me a gentle reminder. Another time I had a question about my trees and she gave me advice on the best way to handle it. I highly recommend this company because they are a great company, but more importantly, they hire amazing, like Angela Creech

Fantastic experience: Debby was super friendly and helpful. She gave me all of the answers, resources, and contact information I needed to ensure my questions were addressed.

Fantastic experience: Lucia is amazing and so helpful! I was so satisfied with her customer service. It is not very often to get such good service anymore. Definitely 5⭐️ for Lucia for going above and beyond!!! Thank you Mrs. Lucia for being so helpful!!!