Progressive Urban Property Management

Fantastic experience: My experience has been easy, smooth & authentic. Jess has been very helpful through the whole process. She communicates very well & ensures you get what you need. Thank you Jess and Urban property management.

Fantastic experience: Regine at PUPM has been responsive, professional, and easy to work with. As remote investors, strong communication is essential, and she consistently delivers. We appreciate her reliability and support in managing our Cleveland properties. Thanks Regine and PUPM! From the Boreal Team

Negative experience: Sad to say I’m really disappointed in this company I’ve been having serious problems in my unit SUCH AS SHOWER BEING CLOGGED FOR 30 whole days ! This company is terrible ! They had people move in an apartment that wasn’t even ready for move in still haven’t fixed my issue in 30 days ! Also the apartment I stay in trash outside no one comes to clean I can go and on well I guess I be the first to say this COMPANY REALLY PLAYED !

Fantastic experience: I had a great experience with Jam, who checked in with me about my property. Bob came out to do maintenance and he did a great job explaining everything and giving me options.

Negative experience: UPDATED REVIEW TO THEIR REPLY: Gave my money in late November. They said I needed to "onboard" which I paid the money and met with them on the phone. They did not collect or attempt to collect rent until January! Beware of these people.... ORIGINAL: I am extremely disappointed with Progressive Urban Property Management. What I expected to be a professional, reliable management experience turned into a nightmare as a landlord. Communication was consistently poor. It often took days to get return calls or responses, even on time sensitive issues. More importantly, there was little to no urgency or effort when it came to collecting rent that was months behind. As the owner, I felt like I was the one pushing for action, instead of being supported by the management company I was paying. A major reason you hire property management is to protect your investment, handle tenant issues, and enforce collections. Unfortunately, that did not happen here. The lack of follow through and accountability cost me both time and money. I would not recommend this company to landlords who want proactive management, strong communication, and firm rent enforcement.

Fantastic experience: Amy has been so pleasant and VERY helpful throughout the entire process!

Negative experience: Unbelievably unprofessional and unresponsive. We have been living in one of their Ohio City properties for 8 months. When we moved in, the unit was filthy and the washer and dryer not hooked up. WE had to clean the mess left by the previous tenants that had only worsened over the 7 months that the unit was left abandoned. Since then we have had countless maintenance issues that have gone unsolved. It took them over 4 months to repair a leak in the roof, and the water damage inside has still not been addressed. Three different people have come to look at our furnace that stopped working and none of them were able to find a solution to the problem. It took them almost 2 months to fix a broken light socket. Our water, along with the adjoining apartment's, suddenly turned off (we haven't missed any rent payments) and we were told it wasn't an emergency and the maintenance team scolded us over the phone. You can contact whomever at this management company and you will not get a response. They do half-assed work and then ask for a 5-star review on Google. Amy Pierse, the operations manager, reached out to me when these issues first started but has since ignored any correspondence since. These people do not care about their tenants, let alone their properties and those properties' owners. Do NOT rent from Progressive Urban Property Management.

Fantastic experience: In Regards to the Jeremy the Exterminator he's been to our residents twice an he's done a thorough job. He is very pleasant,would recommend him to exterminate any place we would live in. 5stars for Jeremy ⭐️⭐️⭐️⭐️⭐️ we definitely see improvement. Thanks for sending someone who will get the job done.

Negative experience: Avoid at all costs, if you’re able! They really don’t care about their tenants or their property. Our old landlord sold the duplex we live in and this company bought it. First few months we spent fighting with them trying to overcharge us after being told by multiple people are rent would not change once ownership was transferred. We finally get that figured out after MONTHS of back and forth with the office. Then, right after we sign a new lease with them we have new neighbors move in below us in the duplex who smoke cigarettes inside stinking up their unit as well as our entire unit. I am severely allergic to cigarette smoke, management simply doesn’t care. I left a note directly to our neighbors as well as reported them to management every single time I smelt cigarettes coming through OUR vents into OUR unit. They say they deal with it but the neighbors continue to do it with complete disregard to us and our pets living above the getting secondhand smoke. Our lease has a huge clause about smoking and how its terms for lease termination, yet 6 reports later I am still waking up to cigarette smoke coming into our bedroom through the vents. For FOUR STRAIGHT MONTHS! They don’t care about their property CLEARLY but the lack of care for tenants is where I get frustrated.

Fantastic experience: Excellent Property Management company. I’ve had to switch multiple times and I’m sticking with them. Mareez has been exceptionally great to work with. Any concerns I voiced were handled patiently and quickly. Don’t waste your time anywhere else.

Positive experience: The company is prompt when it comes to certain maintenance requests!! Jam and Bob does great work. They also communicate upon arrival

Fantastic experience: Big shout out to Bob, so attentive and always finds a solution. Great communication and stays on top of everything. Thank you Bob for all your help

Fantastic experience: Ella was awesome. She answered our questions and our concerns. After 2 years at this property we are now able to speak to a live person instead of chatting with AI. Thank you again Ella

Fantastic experience: The PUPM team is fantastic - very responsive and professional. Would highly recommend! Entire maintenance team (including Jam) is fantastic. Always go above and beyond to get issues resolved professionally and completely. I'll be onboarding my future properties with them!

Fantastic experience: Amazing communication, Bob the technician came out immediately for any problem I’ve had, and Jam is great in following up and making sure the maintenance order was complete, thank you Progressive Urban!!!!

Fantastic experience: Jeanie is very understanding and polite. Great property management company!

Fantastic experience: The team at PUPM is honestly among the best I’ve ever worked with in any industry. They are incredibly quick to respond, and the best part is that they actually get things done right the first time. Sam and Bob make living at 1442 completely hassle-free; they keep the building spotless and always make sure it feels safe. If you get the chance to move here or work with this team, jump on it. You definitely won't regret the decision.

Fantastic experience: I transitioned my portfolio to PUPM mid-2025, and could not be more satisfied with their team. Pupm, led by Ops Manager Amy Pierse, are: - Attentive - Highly responsive - Transparent - High level of business acumen As an out of state owner, this is the team you want running your properties.

Fantastic experience: Faye and Steve was on point when I called very proud tenant.

Fantastic experience: I’m very satisfied with the service I got from Jeanie L. She was very respectful and nice. She made the process very easy for me. She’s a wonderful person. I appreciate her so much. Absolutely great service.

Fantastic experience: I had a great experience with Leon (technician). He recently fixed my kitchen stove and now it works fine. He was also helpful and nice. Faye received my maintenance request and I got a response within hours. She was nice and submitted the request fast. Thank you!. Also, Bob came this morning to installed a doorbell and the lock on my screen door. Everything is working now!. I didn’t have to wait long for my maintenance request to be submitted either.

Fantastic experience: Jeanie L. Has been amazing helping me get set up into a new rental property! Timely professional, most of patient and kind! The whole team has at Progessive Urban Property Management are the best team around as far as im concerned!

Negative experience: As a landlord you'll never make any money working with them. You'll lose money actually. I was a landlord and had hire this company because of the 'great reviews'. I had to move on from them less than a year later because every month there was 'fees' and 'maintenance'. They want to only hire their workers and contractors so they can hike up the price whatever they want it to be. I found another contractor myself, that was a fight trying to do that. They were saying that they will have to charge me extra to supervise him. I said that, 'that's not necessary I trust him I had his confidence from another friend of mine that owns homes in Cleveland as well. Come to find out all those maintenance and fees they were charging was for NOTHING just a way to pay their employees of however many ppl they got working with them. Also the exterminator they have working for them didn't do anything either. I went to the home myself and spoke to the tenants. They said this company did nothing they claim they did on the Buildium app you use with them.

Fantastic experience: Excellent communication from Faye, and Bob fixed the leak under our sink efficiently and in a timely manner. Thank you!

Fantastic experience: Great company and great human beings. Highly recommend them to all out of state owners. UPDATED I wanted to update my initial review. PUPM keeps exceeding my expectations from them, and I wanted to give credit where credit is due. I have been working with them for less than a year, and their team is phenomenal. Their process are perfectly streamlined and even where their is a issue, the level of care the team has is impressive. Without going too much in details, I wanted to give a huge shout out to Neonna, Regine and Yvone for being phenomenal. I know there is a whole team that supports them and fosters a culture of go getters, and they also need credit too. Keep up the great work everyone. I can confidently say that you are one of the best teams in PM that I have had the pleasure to work with.

Positive experience: Responds well & timely. Ive had nothing but excellent customer service. Highly recommend

Fantastic experience: We have been with Progressive Urban Property Management for a few months now and they have really done a great job. Faye is always on the ball when I contact them and my issues are resolved in very timely manner. Two nights ago my furnace was making loud sounds and kept turning on every 10 minutes. It got me concerned so at 7am the next morning I emailed Faye about this. By 9:am Faye responded that Steve would be contacting me this day. At 10am Steve was ready to come to the house. He arrived shortly after and checked out the furnace and had it fixed and maintenance and thank goodness he did as my furnace was about to BREAK but Steve saved it now it is working great and not running bad!!! Thank You Faye for being so kind and efficient! You are always so fast at getting back to me and I appreciate you so much you and Steve saved our furnace! Thank you Steve for being so punctual and thorough and explaining everything you did in words that I could understand! You guys really have a great work ethic! Again, thank you and Happy Holidays

Fantastic experience: We have only been working with this company for a short time but so far we can report no issues. They communicate in a timely manner and follow through with what they say they are going to do. Our main contact is Faye and she is very polite and professional. Keep up the good work Faye!

Fantastic experience: The registration requirements for the City of Cleveland are such a burden for out of town small investors. Regine Appegu, Owner Relations Coordinator, has been so valuable and responsive to coordinate the myriad of documentation required to complete the registration. For an out-of-town investor she has been very helpful.

Fantastic experience: Once I was finally added to PUPM Company. Monique walked me through joining the system and she was able to get work orders left behind by the previous owner submitted by their maintenance guy Bob, who arrived the following day. Bob was very nice and completed the repair needed for my bathroom sink and he also bought me a new filter for my furnace. I really appreciate him caring enough to complete the job. I was really surprised that Jam reached out to me and asked if I was happy with the service that I received, that made my day cause most management companies don't bother to follow up with the tenant to see if there workers completed the job. Thank you so much for caring Jam.

Fantastic experience: Absolutely love the service I have been receiving so far. Jam, the maintenance coordinator and Bob the technician are very professional and polite. No complaints on my end; just compliments from a satisfied tenant!

Fantastic experience: Ray is the tech who replaced our furnace filters. Jam followed up with great communication. Thanks guys!

Fantastic experience: So far we’ve had a great experience working with PUPM. Jam (maintenance coordinator) is pleasant and always replies to inquiries promptly. We really appreciate your professionalism.

Fantastic experience: Amy P, Regine and the whole PUPM crew have been nothing short of amazing. Their hard work and creativity in terms of services offered is unparalleled. Most importantly, they are courteous and respectful towards our tenants, which is a huge priority for us. I look forward to continuing to work with them. EDIT: I want to add that Jess G has been working tirelessly on behalf of myself and our tenants. I'm grateful for how hard everyone has been working and it's producing results for everyone.

Negative experience: I did not have a good experience with this management company. And it gives applications fee scams. I’ve done my research, so they are indeed a real company with good reviews. Actually to many Good all 5 star reviews But my experience was a waste of time and money. I did the application as asked. They seen and received it. I screened shot the receipt of doing so. When it was time to move forward to screening something happened with them sending me the proper link. All morning We text back and forth to try to resolve it..but I kept receiving a link to redo my entire app and pay another fee. I then called in and when I spoke with the manager she was short and nasty as if I they didn’t receive my fee and implied the problem was in my end.I asked for a refund. she said that’s not how rental application work if I don’t want the place just say that. Well I do want the place or I would not have paid for an application. But if I can’t use the application fee through your app.. what exactly am I paying for? The unprofessional and careless attitude about someone else hard earn money is diabolical. She then said you won’t get a refund but you can come in because it’s been working for every one else like I’m lying about 35 dollars and the rental I’m applying for is 1350. She ended with if you want help I can come in. This online application is your process and as the manager if you can’t handle solving these issues choose another position. I hope the 35 benifits this company I will cut my loses. Be careful with these management companies these are not the owners and probably have know idea that they are scamming people and over charging for application fees. I understand we have to pay this for back ground credit ect.. but we are paying your not doing me any favors and as a customer I don’t owe you anything. This young lady was a poor representation of this company and any good experience before it. Steer clear

Fantastic experience: Faye is awesome. Easy to work with and anything you need she can get it done! Highly recommend!

Fantastic experience: Neonna & Yvone are awesome to work with. Both very knowledgeable and dependable.

Fantastic experience: Jam was very responsive to my request and keeping me up to date and Bob was jus the best he came early knocked the work out fast im very pleased today

Fantastic experience: Faye from progressive urban property management was extremely helpful and very quick to solve my problem. Our dryer didn’t work and thanks to her we now have a new dryer from Myers.

Positive experience: I've never met Mr Bob maintains person. But after urban property took over i made a call for maintenance my call was answered within 24 to 48 hours and in 72 hours my problem was addressed by Mr Carlton. And repair done within a hour. Mr Carlton suggested something else that would make me feel more comfortable living in my apartment. I have to say even living in large 100 apartment building I am satisfied staying in my apartment now. I have had very fast response to my request and so cooperative with me Thank you Urban property management

Fantastic experience: Jam was tremendous fast and understanding with all of my maintenance request.They have been great people to lease from.

Fantastic experience: Jeanie L has been friendly and considerate in all of our dealings with PUPM so far. We are on week 2 of our lease, but communication has been prompt so far and all issues have been resolved swiftly. Will update next October with a full analysis of our treatment and the property management

Fantastic experience: Amazing service from Jeanie, she went above and beyond to assist us. Helping us secure our home, she was a blessing.

Fantastic experience: Very satisfied with my experience with progressive urban property management Jess was very helpful the whole process she reached out many times and helped me along the journey I highly recommend Jess for anyone looking to move into a new home/apartment .

Fantastic experience: Progressive Urban Property Management has done an outstanding job managing my 19 units in Cleveland. George, Amy, and their whole crew are not only great at what they do but also an absolute pleasure to work with. When I came to PUPM in early 2025, I was working with a different management company, and my properties were frankly in a bad state. I'd had one manager who kept back information for years, followed by another company that charged vast sums of money for mediocre work. I came to PUPM knowing that my units had significant deferred maintenance to handle, and over the past six months, PUPM has gotten things on track so that I am in a position to make money while also taking care of the properties for the long term. PUPM's online system for tracking repairs, payments, etc. is extremely thorough and easy to use. Everyone who works at PUPM is responsive over email, and it's always possible to set up a call to discuss issues. Another thing that really sets PUPM apart is that I know they are also respectful and responsive with my tenants. I've had problems in the past with other companies that treat tenants poorly and charge them baseless fees. PUPM works well with tenants. This is the right thing to do, and it's also better for me as an owner because happy tenants are more likely to stay. Property management is a really, really tough business. I think a lot of companies aren't as great because doing it right is hard. Other companies are dishonest and abuse trust. But George and Amy are people with integrity. They really know their business, and no one works harder than they do. They have been professional, patient, methodical, and kind to both me and my tenants. I couldn't recommend PUPM more highly.

Positive experience: Maintenance jam are Fast response great communication and nice . The guy Bod was great he came to fix my banister and fix my screen on my screen door also with out me asking

Fantastic experience: I recently moved back to Cleveland and have found Progressive Urban Property Management to be outstanding. From office staff to maintenance, everyone is professional, organized, and easy to work with. Their online system is simple and makes everything seamless. As a tenant, I couldn’t be happier with how well things are managed. Highly recommend Progressive Urban for both property management and tenant services.

Fantastic experience: As a new client of Progressive Urban Property Management, I have been extremely impressed with all the staff including Regine Appegu, Owner Relations Coordinator, Progressive Urban Property Management. The staff are extremely knowledgeable and responsive. I especially like their web portal. It provides great reporting and documents every activity. Jay Gardner

Fantastic experience: We are property owners and I can't say enough on how wonderful and professional this team is, especially George and Amy. We came from a previous PM company in the area that was terrible so we needed help ASAP. George was so helpful and is always quick to respond. Amy is incredible. She goes the extra mile, knows how to solve any problem, and is also very kind. You won't find a better PM company - they are thr best!

Fantastic experience: As a landlord, I cannot say enough good things about PUPM. I came to PUPM after a terrible experience with previous property management. I have now worked with PUPM for over 6 months and can safely say they are the best in so many ways. They will always send you your funds and not hold onto them. They are responsive and actually pick up the phone and respond to emails within a day. They are a fantastic team. Roman heads up a great maintenance team that will take care of your properties. Melissa is a very responsive and friendly bookkeeper who will send your funds every other week, with breakdowns if needed. Monique and Ella are great with working with rents and will jump on the phone with you if you ever need to. Cristina is super sweet and will help with all sorts of things even though her job is utilities. George is a great leader and very honest. And I can't say enough good things about Amy. She really knows how to solve all problems and is so friendly and kind. She is the best property manager you could hope for. She is honest and incredibly hard-working. All I can say is I came from a previous horrible situation with another property management company which she quickly remedied personally and saved everything. Amy, I cannot thank you enough. Amy and PUPM are the BEST!

Fantastic experience: Krystle Romano assisted me today and was very helpful!! I really greatly appreciate her !! Wish I could give her 10 stars!!

Fantastic experience: I have had a great experience with Progressive Urban and Neonna she is excellent, they are great with communication and helping me resolve any problems that occur. I highly recommend them.

Fantastic experience: I had the pleasure of working with Amy, George and Mareez as a property owner/landlord. I've been through my share of property managers in the Cleveland area (3), and the team at PUPM is far superior then any other team I've worked with. First of all, they answer their phones, actually talk to customers/clients and are very responsive - this is so incredibly important for running a business! They are also profressional, experienced, and detail-oriented. I felt like my needs and expectations were listened to and acknowledged and that's a lot considering how businesses operate these days. I couldn't recommend PUPM enough. Thank you Amy and the rest of the team at PUPM

Fantastic experience: I had a truly outstanding experience with Jam here at Progressive Urban Property Management. From the very beginning, their team demonstrated a level of professionalism and care.Their customer service was top-notch — friendly, responsive, and genuinely committed to helping me find the right solution.What stood out most was their clear and consistent communication. I was kept informed at every step, with timely updates and helpful explanations whenever needed. I never felt left in the dark, which made the entire process smooth and stress-free.Even after the initial service was completed, their follow-up was thoughtful and appreciated. They checked in to make sure everything was working as expected and that I was satisfied — a small gesture that made a big difference.

Fantastic experience: Bobbi was FAST ! ready to fix any other issues while he was here. Highly Recommend!

Fantastic experience: I personally want to give this five start to jam The person that stayed in contact with me the whole time he was amazing very friendly reply back to any one my concerns and check up to make sure everything was good on my end we need more people like him he not once was nasty towards me and he was very professional I can’t thank him enough the house is great I recommend people to get a home with them and I can not wait to buy a home with them I’m excited about that also when that time come

Negative experience: Went to view the 2872 west 11th townhome. Its listed across many websites as 2 full baths and a 2 car garage. The woman showing the home not only wore leggings low enough that I knew she was wearing a body suit, but she tried to convince me that 1.5 baths were 2. That a 2 car garage was the same as a one car garage with a driveway. Not once did she take accountability for showing a place that was falsely advertised. Not once did she say it was wrong. Instead she tried to convince me that the en suite primary bathroom that has a tub and a stand alone shower, technically has "two" places to bathe, so it counts as 2 bathrooms. She wasted my time, insulted me, and embarrassed herself.

Fantastic experience: My agent has been Jess for the move in process and it’s been great. Any issues I’ve had so far she’s been able to help and overcome, she’s very flexible when what we can do and when to try to make it easier and I’m genuinely excited to move forward with the move!

Fantastic experience: I had the pleasure of working with them at my home. The representative jam kept me in the loop with clear communication from start to finish about my door lock being fixed. The maintenance man dom was polite and professional and had it all finished in a few minutes. Between the time of my request and how fast they responded and had the work done the same day it was very professional and very fast.

Fantastic experience: Great customer of ours! Faye is always a pleasure to deal with and always prompt with payment! Thanks for your business!!!

Fantastic experience: I cannot say enough great things about Jess. From the moment she greeted me, it was clear this wasn’t just a job for her. She genuinely cares about her clients and their experience. She went above and beyond in every possible way, making me feel welcomed, heard, and respected throughout the entire showing. Jess was knowledgeable, patient, and incredibly detail-oriented. She answered every question I had with confidence and honesty, and even brought up things I hadn’t thought to consider. Her professionalism is unmatched, but what truly sets her apart is her kindness and authenticity. It’s rare to meet someone who’s not only great at their job but also truly invested in helping people find the perfect home. She took her time, never rushed me, and made sure I had all the information I needed to make an informed decision. She followed up promptly and made the entire process seamless and stress free.

Fantastic experience: Faye and Joe and the entire team at PUPM are amazingly responsive, professional and friendly - any issue is addressed quickly and thoroughly - I would give 10 stars

Fantastic experience: Jeanie & Jessica have nothing but helpful helping me threw all the documents of the lease of the property they really knew how to treat a tenant thank you ladies so so much!!!

Fantastic experience: Faye from the management group has been very good in working through my maintenance issue. I appreciate the fact that they keep me informed through out the process.

Fantastic experience: We've been working with Faye at Progressive Urban for a while now, and she’s been fantastic — always professional, responsive, and easy to work with. I highly recommend Progressive Urban

Fantastic experience: Jam was incredible in assisting me with servicing my property. Very responsive and on top of all my concerns and I'm very impressed with the quality and attention to detail. Very happy with PUPM so far

Fantastic experience: Working with Regine, Amy, and the entire PUPM team has been an outstanding experience. Regine is incredibly responsive and detail oriented, while Amy brings a calm and professional presence to every situation. Together, they make property management smooth and worry free. From tenant communication to maintenance and everything in between, they handle it all with care and expertise. I’m truly grateful for their support and highly recommend PUPM to anyone looking for a trustworthy and efficient property management team.

Fantastic experience: Faye and the entire Progressive team have been fantastic to work with! We've partnered with them as an appliance repair vendor, and the experience has been nothing but positive. They're responsive, straightforward, and incredibly easy to work with. Exactly the kind of partnership we value. Definitely a 5-star team!

Fantastic experience: Amy, Christina, and Regine are awesome. I needed a property management team to manage one of our duplexes and they were heaven sent. After dealing with bunk contractors and multiple delays in rehab we needed this property on the market. The team at PUPM, guided us in the right direction, were eagerly helpful with our requests, very professional and prompt. I wish I had found them much sooner. Thank you!

Fantastic experience: Jess, was my leasing agent that took care of me from the moment she showed me the property to the minute she handed me the keys. The entire process was smooth, simple, and easy to understand with her detailed and thorough explanations of each process. Anytime ! had a question she was always available, flexibly working around both of our schedules and very considerate of my time. Overall,my experience with Jess as my very first leasing agent was simply excellent and couldn't fathom an easier process.

Negative experience: Stay away from these people, they only care about their money, your safety, and your well-being will be screw up. Also, if you rent with them, they will want to include a rule that only exists with them, witch is a property insurance.

Fantastic experience: I have never been happier than I have been since moving into my rental house almost 2 years ago handled SO EXPERTLY by Progressive Urban Property Mgmt!! From the amazing details and upgrades that they almost always do when creating a new unit for rent here in Cleveland....to literally AMAZING STAFF MEMBERS from the Leasing Specialists, Finance & Accounting, and Maintenance services- They are responsive, helpful, professional and kind!! From Faye in the office whose customer service is SUPREME to folks like Kevon, from their incredible Maintenance department who is ALWAYS so communicative, friendly and wise about the kind of help and support that tenant's need you can't find another company in this area who hits it outta the park for everyone they work with like PUPM!! 10 OUTTA 10

Fantastic experience: Best property management company I’ve ever dealt with. Very efficient and quick to respond to maintenance requests. Faye was great with handling my maintenance request about my HVAC issues. Viktor from VK Furnace got his guys on the job, setup and done very quickly.

Fantastic experience: There are a lot of good things I could say about this management company especially how quickly they respond to maintenance requests. Faye is a saving grace. Always makes sure maintenance requests are handled and follows up behind them to make sure they are handled.

Fantastic experience: Canes partners with Progressive Urban and can’t say enough good stuff about Faye. She is so responsive and knowledgeable. Her communication is top notch. Thanks Faye for making our job easier! We at Canes Construction appreciate you!

Fantastic experience: I am a second year tenant with Progressive Urban Management. I have been continuously satisfied with the quality of the service provided by the company & team. Big thanks to Jam & Kevon for being on top of my rental needs.

Fantastic experience: I have really enjoyed working with Fred F, Mitch, and Roman at PUPM maintenance team. They are professional and easy to communicate with.

Fantastic experience: Thankful for the maintenance team, Carlton fixed my NASTY MOLDY shower and replaced it with a beautiful glass shower that is easy to keep clean and when Carlton is doing the job, the job is always done right and with great skill. He rebuilt our porch, and it is wonderful and structurally sound, which I could not have said before he replaced it with fine wood working skills! Jam also did a great job supporting the wonderful maintenance crew, the man, the myth, THE LEGEND, Carlton. Bless you Carlton, you made my life a wayyyyyyy better place.

Fantastic experience: I recently moved into a property managed by progressive urban property management Faye has been wonderful I had a few issues that the previous leasing agent left behind and she has been Johnny on the spot making sure work orders were in and that everything was taken care of in no time. She made my stay enjoyable so far I couldn’t ask for more.

Fantastic experience: I have been working with PUPM for years and have always had a great experience. My direct contact is Jamille and she is very quick to respond and always takes care of anything i need. I would recommend PUMP to anyone looking for their services

Fantastic experience: Melissa is very approachable and easy to talk to, very helpful and insightful. Talking to her is refreshing in an industry that is always in chaos and stressful.

Fantastic experience: This a great company to work with. we've done several projects for PUPM its always easy going . Faye really cares about her job and she makes sure things move accordingly

Fantastic experience: It has been a pleasure to work with Progressive Urban Management! We are a concrete contractor was brought in for POS items and it has been good consistent work. I specifically have been working with Faye who has been very helpful and responsive! Highly recommend this company.

Fantastic experience: I love having PUPM. They are very efficient and understanding. Jam and Bob are amazing also. I would recommend PUPM at anytime.

Fantastic experience: I love all of you guys from day one you all game in the door taking of the property like you are supposed to do and everyone has done a good job. Faye, Jean, & Ella are some of the ladies that I have spoken to over the phone and they all are so pleasant to talk to and they get the job done thank you all so much and I can't leave out the ones that send me emails thank you all so much. Cheryl

Fantastic experience: I've been working with Progressive Urban Property Management for the past few months, and I can confidently say they are one of the best property management companies in the greater Cleveland area. It makes sense why they have over 1,000 properties under their management. From the start, they've been incredibly communicative and accessible. Whether it's a quick question or a larger discussion about the property, I always feel like I can get in touch and get a thoughtful, timely response. Their systems and procedures are well-established, which gives me peace of mind as an owner—they handle everything with professionalism and care. What really stands out is how well they balance the needs of both tenants and owners. They treat the property with genuine care and make decisions that are fair and well-informed. They’re also knowledgeable about different options and approaches, which makes it easy to trust their recommendations. Working with them has been an all-around great experience, and I’d highly recommend Progressive Urban to any property owner in the area.

Fantastic experience: I highly recommend PUPM. I called a few times for repairs, and each time, the repairs were finished in a timely manner. Faye is awesome to talk to. She definitely makes the process nice and smooth.

Fantastic experience: Amy over at PUM has been fantastic to work with. She is responsive, professional, and answers in a timely manner. I look forward to working with her on referrals and business in the future

Fantastic experience: I been renting from PUPM for about a month now yes at first there was a problem with one properties but they hurried up and fix the problem and that was amazing very surprising as well due to other leasing companies, spinning, and taking application fees, I’ve been in their property for about a month now any problems that I have with the property they fix it immediately their staff including Nicole is amazing and as good at answering questions that you have regarding the property or with their portal I highly recommend looking into them if you’re looking for a good quiet reasonable in your budget property and give them a phone call

Fantastic experience: Neonna is the BEST . She always returns my calls. Helps with answers to my questions. Every time I call she is Always very kind and joyful even tho I'm not she always cheer's me up.

Fantastic experience: Our company Sanford And Son Tree Service became a vendor with PUMP. We received our first job within a week of signing up. The maintenance department agent Faye has been great always responsive in a timely manner. She is amazing to work with. Helps make finding and navigating the portal easy.

Fantastic experience: I’ll definitely recommend this company. Faye been a really good help to me. She gets maintenance requests done right away and have them come out asap. She always calls after to make sure the job is done. Thank you for the maintenance time also.

Fantastic experience: I just want to say that this company has been truly helpful with the process of looking for properties! Great variety and even greater houses to choose from I’m really thankful for Tiara and Jeanie L. for constantly staying in contact with my family and finding us the perfect home! Thank you again

Fantastic experience: This property management team has exceptional service. Bob always is efficient and has professional service 24/7. We appreciate Bob and all the work this company provides, with their professional team members.

Fantastic experience: Very trustful and easy to work with, great customer service Faye is always there to assist and I will highly recommend for this company to mange your property.

Fantastic experience: Amy is an excellent operations manager. She collaborates effectively with you and the team to streamline the rental management process. She ensures clear and timely communication with all involved and consistently strives to excel in her role. Amy demonstrates a high level of professionalism and promptly addresses any questions or concerns raised by myself. I truly appreciate Amy's efforts, and her contributions are highly valued.

Fantastic experience: Faye has been quick to reply to texts and emails, payments have been made in a very timely fashion. A pleasure to do business with.

Negative experience: This company is an absolute NIGHTMARE. They have taken on way too many properties and clearly can’t manage a single one properly. Repairs? Forget about it. If they even bother, it takes FOREVER. But the worst part? Our building flooded from the THIRD FLOOR to the BASEMENT, and they did NOTHING—no attempt to stop it, no repairs, NOTHING. We had no choice but to move out, and now we just found out they’re renting it out again. That place is 100% covered in MOLD, MOLD, MOLD!!! If you’re even considering moving into 14724 Clifton Blvd, RUN. And to top it all off, we’ve been waiting over THREE MONTHS for the insurance money we’re owed. This company is a JOKE. STAY AWAY.

Negative experience: Previous Tenant - Be cautious when dealing with Progress Urban Property Management. After multiple instances of water damage, we had water rain down from the ceiling for hours while living at their 14724 Clifton Blvd property. They happily said they would cover our insurance deductible for all ruined possessions and everything would be cleaned up in 2 weeks. After about 6 weeks we decided to move out for the fear of mold and getting sick. This was just one of many issues when dealing with PUPM's incompetence.

Fantastic experience: I have been working with Nicole and she is amazing. Any issues within the home, PUPM handled them right away. No complaints here.