Vilches Gestiones&Servicios Asesores Inmobiliarios

Fantastic experience: I went looking for a central apartment in Las Palmas, something that is becoming increasingly complicated, and thanks to the attention of the real estate agent Nieves, who with great kindness but above all professionalism in both management and the explanation of the contractual parts and conditions of the property gave me total confidence and security.

Fantastic experience: The treatment from Nieves and Yanira has been very professional and, from a personal point of view, very remarkable. They even solved a problem for us on Sunday, January 5th.

Fantastic experience: Excellent service. Yanira was wonderful in every way, proactive, quick, and able to carry out an operation that initially seemed impossible. We need more people like Yanira in the world ;-). Thank you very much and congratulations on the professionalism!

Fantastic experience: Stayed in one of their apartments and everything went fantastic. We loved it! Highly recommended!

Positive experience: Very good service

Fantastic experience: Great agency, especially if you need to get the things done and find a place quickly if you, as I am, relocate to Las Palmas. I recommend them!

Fantastic experience: We recently purchased a home through this real estate agency. Pino Rodríguez attended to us and we were very satisfied with all the procedures. Very professional service.

Fantastic experience: We thank Vilches for the work done in the purchase of our home. The professionalism of Yanira and Yaima stands out, as well as Yaima's very proper and close treatment. Thank you very much for everything.

Negative experience: After dealing with the real estate agency, both my daughter and I found our experience to be extremely poor and disappointing. The way this agency works leaves a lot to be desired; they are not professional at all and seem to be quite unreliable. My daughter wanted to make a reservation for a property after viewing it via video call since we are not from the island, but they didn't allow her to do it. They told her it wasn't formal and that she couldn't reserve it without seeing it in person, and that there were other interested parties who had to be there the next day if they really wanted it. My daughter told them that if they assured her that the property would be hers if she went, they agreed. After taking time off work, paying an exorbitant flight price, and going through a long journey to see the apartment, she decided to take it, only to be told that another girl was interested and whoever gets the bank's approval first could have it. My daughter already knew she would get the approval, yet they still didn't let her reserve it. Shortly after, they called her to say that the other girl had already reserved it. If they had dealt with me instead of my daughter, I would have gone to the office to make sure they heard me properly. Absolutely shameful and not recommended at all.

Negative experience: In the last property we went to visit with Vilches, we felt pressured to sign a deposit when the property did not have the paperwork in order. Fortunately, we did not sign and enjoyed a guided and comfortable buying process with Ziegel.

Fantastic experience: The experience, management, and advice with Vilches is, in my opinion, the best. I have known them since the company was established, through hard work and effort, always maintaining a closeness and trust with the client that speaks for itself. Both Yaima and her entire team are exemplary professionals. It was fourteen years ago when I was lucky enough to find them and hire their services, at that time to rent a home. Since then, I have kept in touch and always recommended their services to anyone who has asked me. Today, I have once again counted on them for the purchase of a house that I have just completed. I must say that they have always been by my side throughout the process I have been in (both in the search for rental and in the search for my future home); I have felt accompanied and supported by them because, aside from being exquisite professionals, they are even more so as people and with the treatment they have provided me. Perhaps for me, a cycle is closing, as I have found the house I was looking for, but I have no doubt that I have not been the only one. I will always be more than grateful to them, and of course, I will always recommend their services to anyone who asks me. Thank you, thank you, and thank you. They are an absolutely wonderful human and professional team!

Fantastic experience: Thank you for your excellent management in the sale of my house Ithaisa...

Fantastic experience: Exceptional work, personal dedication, overall treatment, and very professional. I would always count on them again. Thanks to the team and particularly to Ithaisa.

Fantastic experience: Hello, I recommend Vilches Real Estate for their professionalism, their involvement in the entire process, and especially for their warmth. I have no words to thank Vilches for the service provided. Thank you.

Fantastic experience: We want to thank the Vilches team for all the management and professionalism during the search for the ideal home for my family. Wonderful treatment and excellent professionals! 100% recommendable.

Fantastic experience: We want to thank Vilches and particularly Pino for the professional and friendly attention they have provided us at all times, as well as for clarifying the doubts that arose during the development of the different processes. Therefore, we wanted to leave our review here, a big hug! H&V

Fantastic experience: We want to thank you for the attention you have given us at Vilches, especially to Pino for the correct and friendly treatment, the efficient and well-explained management of all the questions that arose throughout the various processes. We can now enjoy our home, a big hug and thank you very much for everything!

Fantastic experience: Thank you for the great professionalism and management of Mr. Víctor Ramos. In a short time, the property was sold and he kept us informed at all times.

Fantastic experience: Very happy with the service provided by the real estate agency. Ithaisa is a very good professional, attentive and providing the delicate balance between seller and buyer.

Fantastic experience: Without a doubt, an exceptional service, very friendly and involved from the beginning. I recommend Nieves; thanks to her, I rented my house safely and quickly. A thousand thanks!

Fantastic experience: Great professionals, personalized service, they solved all my doubts instantly. They did a photo report of my property of great quality, very serious in their work and an unbeatable personal and professional treatment. I recommend them one hundred percent.

Fantastic experience: Through them, I rented out an apartment and I am delighted to have left it in their hands.

Fantastic experience: Real estate agency composed of excellent professionals, special thanks to Ithaisa for all her help and advice when buying or selling a property, throughout all the steps and procedures to follow. Totally recommendable.

Fantastic experience: I want to greatly thank Yanira for her exceptional attention and her closeness and kindness at all times. I had been looking for a house to move from Lanzarote to Gran Canaria for weeks and it was terrible to find one until I came across the Vilches real estate agency and her. I wish there were more people like her who are able to understand the situation and be so kind, empathetic, and help you so quickly. I recommend this real estate agency one hundred percent for their guarantees but above all for the great close and professional treatment from the staff. 10 out of 10.

Fantastic experience: I am Idalmis, I had the pleasure of being attended by Ada, a professional and friendly person from the very first moment, always attentive to resolve my doubts. The peace of mind of having her support until the end made the whole rental process very comfortable and easy. I will always be grateful for the help and advice received from the company and its professionals Ada and Yaima, who have shown great kindness, trust, security, persistence, and the companionship I needed during the rental process of my house. With them, everything has been simple and immediate.

Fantastic experience: I can't hesitate to recommend VILCHES for managing a purchase, sale, or rental of a property. I didn't have to worry about anything and they work with enthusiasm, empathy, and understanding. They are great managers because they are trained, which supports their operability and efficiency in the sector. You can consult any doubts and they convey peace of mind and security. It has been a real pleasure to have chosen them‼️ Great professionals and even better people. THANK YOU

Fantastic experience: I am very grateful to Yaima and her team. Special mention to Yaima, who had a lot of patience and helped us with all the arrangements; without her help, we wouldn't have managed to do it. Without a doubt, the best real estate agency in Gran Canaria!! Soraya Pulido

Fantastic experience: I want to highlight the great professionalism of Yaima, friendly, attentive, and the effort she has put into selling the house. She has made everything easier for us, I have nothing but good words for her. Thank you very much.

Fantastic experience: Excellent service from start to finish. Good professionals. I recommend them. Thank you Ms. Yaima and your team.

Fantastic experience: Very good experience, super friendly and responsible.

Fantastic experience: REAL ESTATE 100% RECOMMENDED, EXCELLENT AND RESOLUTE WORK AT ALL TIMES. I WOULD LIKE TO PARTICULARLY CONGRATULATE PINO, WHO WAS IN CHARGE OF THE SALE OF OUR APARTMENT, FOR HER DEDICATION AND PROFESSIONALISM. IF I WERE TO SELL OR BUY AGAIN, WITHOUT A DOUBT I WOULD CONTACT INMOBILIARIA VILCHES AGAIN. EXCELLENT THANKS TO THE WHOLE TEAM AND OF COURSE TO OUR ADVISOR PINO.

Fantastic experience: Everything is easy! Kind and very helpful, very professional! Any questions or problems resolved instantly. Thank you, Victor

Fantastic experience: They do an exceptional job, a real pleasure both in negotiating the contract and in its resolution. Special mention to Ada for her patience and friendliness, thank you!

Fantastic experience: Nieves attended to us and she is a good professional, with good knowledge of the property and the quality specifications, punctual and very pleasant. Attentive at all times. That's how it should be.

Fantastic experience: I want to thank Yaima (and her team) for their efficiency, kindness, and the speed in every task I needed. And above all, the soul and care she puts into every detail. I recommend Vilches 100%. Yaima… never change.

Fantastic experience: Thank you very much, Yaima. Excellent service with a very professional approach to everything we needed, definitely 100% recommendable.

Fantastic experience: I loved the treatment at all times, and the patience they had during this process that has finally become a reality, thank you very much.

Fantastic experience: Great professionals and even better people. Excellent and very human treatment, recommendable.

Fantastic experience: It is a true pleasure to work with Vilches. It is not only a real estate agency of absolute trust and great professionalism, but their wonderful employees are a delight and make the processes easy and transparent. I have already worked several times with this fantastic team and I plan to continue doing so. Highly recommended.

Fantastic experience: They managed the sale of a property to be remodeled (family inheritance). In a record period from October 2023 to sold on May 8, 2024. They managed plans due to being an old house, energy certificate, visits, and negotiated the sale price (unbeatable price), deposit contract, sale contract, and notary. 100% helpful. Price adjusted to the market. Highly recommended.

Fantastic experience: Thank you to Vilches and especially to Ithaisa for the patience, understanding, treatment, and help in managing the purchase. It was a pleasure to share this journey, which is not easy. Thank you for allowing us to fulfill our dream!

Fantastic experience: Quality 100%. Ithaisa is a reference as a professional. Thank you for everything, she has given me the confidence I needed to buy my first house.

Fantastic experience: Vilches offers the best rental service in all of the Canary Islands. From the first contact, their team was attentive, professional, human, and helpful, assisting me in preparing all the necessary documents for the rental process and providing complete transparency during the property visit. I am very grateful to them for helping me secure this new apartment that my family and I can call our home ❤️

Fantastic experience: Excellent professionals, a true example of a team that efficiently achieves the sale of your properties. I appreciate the time and effort made, especially by Yaima, an excellent professional, and Ithaisa, an effective worker, always attentive to any situation. The personalized attention and working tirelessly for the client is always a success. Thank you for your empathy and dedication.

Fantastic experience: Super efficient. A pleasure to deal with you.

Fantastic experience: thanks to the Vilches group for making our dreams come true....a 10 for the team they form

Fantastic experience: Fantastic work by Ithaisa as a real estate agent. Very professional and approachable at the same time.

Fantastic experience: Very kind and transparent. They handle the procedures with agility and professionalism. I would definitely recommend their services.

Negative experience: Practices as despicable as accepting to market 6-month rentals, so that instead of the owner, it is the tenant who pays the agency's commission, worth one month's rent, to have a 6-month contract.. watch out!!! Don't be fooled, according to the law, the agency's commission is paid by the owner and the opposite is reportable.

Fantastic experience: Excellent experience, I couldn't be happier. Ithaisa was the one who guided me and managed the entire operation, from the first visit to the signing and delivery of keys. I have interacted with several real estate agents so far, and without a doubt, Ithaisa has been the best: she was efficient and reliable throughout the process, but in addition to her professional value, she added a lot of kindness, human warmth, and closeness. She clarified all my doubts patiently, always responded to my messages quickly, and was the one who helped me find my new home. In addition to Ithaisa's excellence, my interactions with other members of Vilches (like Yanira) were equally pleasant and professional. I highly recommend Vilches and the respectable workers that make it up. Thank you for everything!

Fantastic experience: Thank you Yanira for your work and especially to Víctor Ramos for showing us the property with closeness, speed, and efficiency. Your support has been great from that moment until, in our case, the purchase. We maintain the trust that reliable and well-grounded human beings exist. Keep it up as what you reap is the fruit of your good dedication. Highly recommend the service provided by Vilches.

Negative experience: Propietarios tengan cuidado! Mira tu propiedad permanecer vacío Very disappointing experience - new laws mean agencies cannot charge tenants real estate agency fees for contracts 1 year or over. For short term contracts it is tenants who pay and in some cases also the owners. This of course is very lucrative for estate agents. We are not complaining of the fees as we understand the situation but when asking for such high fees some basic effort is expected. For instance if you claim that an apartment is 60 sqm and the photos look much smaller as a client you shouldn’t need to wait until another agency has listed the truth as 40 sqm. We were looking for a short term rental and engaged with Vilches to help us find a place. We are talking about €2000+ euros just in real estate agency fees we were willing to pay and even then basic things like clear photos, floor plan or arranging a visit to see the apartments in person were told is ‘being too difficult’. The abrupt change in tone when dealing with Vilches on What’s App made it obvious that internally there is some conflict between the person we were dealing with and the ‘way things are done’ presumably pressure from the management. Another great example of this is that ‘this apartment is receiving lots of interest you must pay and sign a contract quickly’ before seeing in person - well now 2 months later there are 3 different agencies advertising the same apartment. In this case both the owner and prospective tenants lose out from these ‘tactics’. On several occasions we asked for when it would be possible to visit one specific apartment and actually never ever received a response to this just a bunch of excuses. Again why pressure clients to make a deposit and sign contracts if you cannot arrange for a viewing? I understand there are cultural differences when dealing with foreigners and local owners but as an agency if you are asking for €2000+ in estate fees alone for 3-4 months of rental one would expect the agency and staff to be ready to bridge communication and any cultural gaps. As prospective tenants we received ultimatums (maybe it wasn’t intended this way) and demands for deposits before seeing anything. When a service provider that wants money from you starts to make demands instead of being transparent it’s a big red flag for me. We are not talking about small amounts of money but over €10.000+ in rent and deposits + on top of this over €2000 payable to the agency. Maybe for the staff and owners of Vilches these are small amounts of money and if so then unfortunately we are not the ideal clients. Perhaps it’s our fault because we’re not willing to sign agreements and pay large amounts of money before seeing. It could be that in general in Las Palmas there is a large amount of trust expected locally but as foreigners we didn’t feel comfortable with how things were done. Again it is the owners who lose out as it doesn’t seem like the management here is at all motivated to earn their fee. I feel that Nieves who we dealt with is very well informed, very culturally aware and that she tried her best. It seems the senior agency management could really benefit from her experience and learning from her especially if they expect to have customers willing to pay the high fees they are seeking. If you are an owner wanting to rent out a property (short term) or a tenant looking to rent short term I would avoid Vilches. The dishonest tactics, abrupt demands and lack of transparency are the reason.

Fantastic experience: 100% recommended this real estate agency for both the purchase and sale of any property. Silvia has treated us with great care, she has been very serious and professional without disregarding the human value we received, which is also important. Today we made the purchase and we are very happy. Thank you for everything❤️

Fantastic experience: Very kind and willing to help.

Fantastic experience: The experience with the real estate agency was exceptional from start to finish. I congratulate this great team of professional women: Yaima, Itahisa, Ada, and Yanira for their extensive knowledge of the market and their excellent dedication. I highly recommend their services to anyone looking for a serious and professional real estate agency.

Fantastic experience: Good treatment, professionalism, trust, efficient.

Fantastic experience: Good treatment, dedicated to their work. Excellent

Fantastic experience: This real estate agency is really efficient, reliable, and makes things incredibly easy for you. Many thanks to Ithaisa for her professionalism.

Fantastic experience: Very good professionals, very attentive. Fast and efficient management. Nothing to complain about. I recommend them.

Fantastic experience: Today we fulfilled the dream of a great woman, my mother, who deserves everything. Thank you, Victor, for being with us to make it possible. A hug!

Fantastic experience: I have hired Vilches' service twice, and the treatment is exquisite. They are very professional, and the team is made up of wonderful people♥️

Fantastic experience: Thanks to Ithaisa for all the help she gave me with the management of the little house!! Everything has been super easy thanks to her and her team!! I would definitely do it again a thousand times!! Highly recommended!! ***The love she puts into her work... is everything she is***

Fantastic experience: Wonderful experience with Yaima and her team. They have overcome all obstacles, providing solutions at all times, until the job was completed. 100% recommendable. A very complete agency that takes care of helping all the way to the signing. Guarantee of well-done work ♥️

Negative experience: I do not recommend it...

Fantastic experience: Silvia is a great professional and a great person. Always willing to help. Thank you for everything, Silvia.

Fantastic experience: Excellent treatment with the entire Vilches team. Especially to Yaima and Yanira. Thank you for everything.

Fantastic experience: Punctuality and very good treatment. Delighted to work with the company.

Fantastic experience: Excellent professional service, clarifying all my doubts and advising me quite well, thank you.

Positive experience: Very kind and helpful. They not only offer their services, but also care about ensuring that these are to the client's liking.

Fantastic experience: A team of great professionals. They take care of every detail with care and dedication, offering a personalized and efficient service. Highly recommendable!!

Fantastic experience: Excellent service and very good responsibility in the procedures. It is totally recommended to work with this real estate agency; everything has been easy, and they are always available for any questions.

Fantastic experience: The service during the visit with Miss Ithaisa was very good, she was punctual, answered all our questions, and was very pleasant. I would also like to highlight the assistance of Miss Nieves, who was very kind and helped us over the phone at all times.

Fantastic experience: We have been treated in a very friendly and warm manner, both by the office staff and the agent who showed us the house. They are always attentive to resolve any questions. This is the second time they have helped us find a home.

Fantastic experience: Very good service.

Fantastic experience: Lovely treatment, punctual and professional. I recommend 100x.

Fantastic experience: Professional, very good and personalized treatment!

Fantastic experience: A complete success. Very happy with the purchase and with the real estate agency. Continuous and smooth communication.

Fantastic experience: Very good treatment!! A very professional team as well as friendly. They resolved all my doubts and made the visit very pleasant. Thank you!

Fantastic experience: Excellent service and very professional. I want to highlight Nieves' kindness and the good treatment received both from her and from Yaima.

Fantastic experience:

Fantastic experience: Maximum efficiency and kindness! Special thanks to Nieves for her problem-solving ability.

Fantastic experience: In the sale of our apartment, we had Silvia by our side. Always ready to help and advise. Very helpful. Thank you.

Fantastic experience: Very nice, serious, punctual, and responsible staff. Everything was perfect, thanks to their professionalism.

Fantastic experience: The treatment is excellent, seriousness, punctuality, and kindness. We were not lucky with the visited property. Thank you for the attention received and we hope to see another property that suits our needs soon.

Fantastic experience: Excellent service from the Vilches real estate agency. We were looking for a comfortable apartment quickly, and going to Vilches was a total success. Both Nieves and Ada have been very professional and efficient at all times. If you need to find an apartment and want to consult trustworthy professionals, don't hesitate to contact them. Totally recommended.

Fantastic experience:

Fantastic experience: Very good service, Ithaisa is an excellent professional. Very grateful for her management.

Fantastic experience: Very professional, great service, and Pino Rodriguez is the best realtor in Gran Canaria.

Fantastic experience: The service received from Pino Rodríguez has been very good, thank you very much for your help and understanding.

Fantastic experience: Grateful for the very professional treatment I have received from two of their agents, especially Nieves, for her endless courtesy and commitment.

Fantastic experience: Pino Rodriguez is an excellent salesperson who goes above and beyond for her work and does everything possible to keep the homeowners happy, and if she sells the house, it's a very big achievement. I highly recommend her; she's a 10. Thank you!

Fantastic experience: We were in such an important decision for our lives to buy a house advised by Pino, and the truth is that everything was easy, we were delighted to trust her.

Fantastic experience: I am very grateful for the treatment received from the girls at Vilches, very professional, especially Silvia who helped me find the house of my dreams, highly recommended, thank you girls.

Fantastic experience: Thank you Yuli for making my dream come true. Always achieving good results to easily reach the goal. Without you, it wouldn't have been possible.

Fantastic experience: I really liked the service, how they get involved and offer to show more possibilities. Thanks to Pino Rodriguez, who was the one who attended to me, very friendly and kind, a 10 and 5 stars, thank you.

Fantastic experience: I would like to thank in this review the entire team surrounding Vilches Gestiones&Servicios Real Estate Advisors, each of the salespeople, and especially that staff team that makes our office function perfectly day by day. I want to mention our coordinator (Yanira Torres). It is never mentioned in reviews that such an important role exists in our office, perhaps the most important one; without her, none of the closed operations would go forward. Her management is the most crucial in the office. The marketing department for the sales captured by the office, managed by our colleague (Ithaisa Yedra), is doing excellent work with personalized attention to each of our clients, performing their duties with great seriousness and responsibility. The marketing department for rentals, captured by our office, is managed by our colleague (Adiarys Sánchez), who is doing a committed job with our property owners, making excellent management. Selecting the best tenants for each property with great responsibility and efficiency. To all of them... THANK YOU, thank you for making our office improve every day. Thank you team, thank you clients for trusting in our services.

Fantastic experience: I entrusted the sale of my house to a great professional, approachable, competent, and best of all, his determination to make the operation happen despite some small issues he solved... thank you so much, Víctor, for your excellent work, I was right to trust you and Vilches... thanks again

Fantastic experience: Congratulations to Ms. Pino for her excellent work at all times. She takes great care in her job. Personalized service. Very good professional.

Fantastic experience: Both the attention and the management for renting a house have been excellent, especially since we are not on the island and all the procedures have been carried out by phone and Internet. The treatment provided by Ada is outstanding.

Fantastic experience: Thanks to the real estate agency, especially to Pino. Excellent treatment and willingness from the very first minute. Great professionalism and quality, with the ability to make you feel comfortable while respecting your wishes and preferences.