Haya Real Estate

Negative experience: They all should be in jail; they steal from hardworking people and no one does anything. You have to report it.

Negative experience: You have no shame and you are scammers, you do not meet the refund deadlines, I have been waiting for two months for the return of the deposit of 3000 euros for an apartment that was up for bidding, and no one solves absolutely anything... looks like I will have to go through the judicial route for these incompetent people.

Negative experience: I have been trying to contact the department 'it is unknown which because they do not provide any information' since April to manage a payment of the IBI in which my bank BBVA of Rubí sends me an official document that certifies and confirms that divarian, that is (haya) is who is responsible for this payment, besides I send them all the mortgage papers where it clearly states, the only response I receive from haya after 20 calls and countless emails is that they have noted it to the corresponding department, when I call they themselves provide me with the cadastral reference but watch out for the detail: "they cannot locate the property" they say that my property is like in limbo. I send them the payment bill of the IBI with a 20% surcharge with DEADLINE 29-06-2022 next with a 50% surcharge, in one of many calls a certain Silvia tells me that she has spoken with a superior who confirms that they will take care of the payment, I call back today on 30-06-2022 because the payment has not been made and they tell me again that they have forwarded the note to a department that does not correspond and that the property does not exist, I call and call until I reach Silvia again and she tells me that she cannot put me through to her superior because he is not available, that theoretically they will take care of it but they cannot confirm it, since April I have been waiting for them to give me a response that is not: we have forwarded the note to the corresponding department!!!! the next bill is with a 50% surcharge and seizure, since April claiming and the incidents remain open without any response!!! to be continued... August 9, 2022 I still have no response or solution from this company, I have sent a burofax with acknowledgment of receipt and content but nothing, as soon as I return from vacation I will report in court no matter what, I call on everyone who wants to publicly REPORT. August 17 I still call and send emails, 'they are still managing my issue from the corresponding department since April 28' August 19 I continue calling and sending emails, they keep indicating exactly the same to me. August 25 I continue sending emails and the same response as always, I encourage anyone with a problem to go to court. September 1 I call again and they pass the note to the corresponding department again, in the post office they confirm that the burofax has been delivered, they have no record. I urge anyone with problems with this company to REPORT, it is the only way they react, I am in the process of filing a lawsuit. September 9 I call again, my issue is still ongoing 'they pass the note to the corresponding department again'. September 14 I call again, issue ongoing, 'note to the corresponding department'. September 22 I call again, I am attended by Pilar, still in process!!! October 4 I call again, 'they pass the note to the corresponding department again'. October 24 I call again, 'they urgently pass the note to the department so they can call me'. November 3 I call again, I speak with Montse 'still in process'. November 29 I call again, I speak with Montse, she informs me that the property does not belong to them and that is why the issue remains open, I remind them of the email and 'I remain waiting' for the 'corresponding department' to confirm that the property does not belong to haya. December 19 I am still waiting for the 'corresponding department' to send me an email confirming that my property does not belong to them. January 25, 2023 I call again, they have not confirmed in writing that my property does not belong to them, I am still waiting and my issue remains ongoing!! February 27, 2023 I call again, they pass the note to the corresponding department!! March 30, 2023 I CALL AGAIN, STILL IN PROCESS, THEY PASS THE NOTE TO THE CORRESPONDING DEPARTMENT AGAIN. November 8 they know nothing about the issue, there are no data, no complaint filed. January 15, 2024 they know nothing, they have no record. April 9, 2024 they know nothing, they have no record. October 17, 2024 they have no record of the issue.

Negative experience: A bunch of con artists and frauds pretending to be classy. If not, they wouldn't publish my review. They give you email addresses to which no one responds, and when you write to the person who provided them from this company, they also don't reply. They don't fulfill their obligations until you threaten to report them.

Negative experience: Until when are you going to keep us with the response that our entry is in exit? Since June it was known that the mortgage was denied and nothing has been done about the refund. Until when are you going to keep us without our money??? Thieves!!!!! I can't give less because that's not possible!!! Respond!!!!

Negative experience: Be very careful with this company. The girls smell quite bad. Almost a month has passed and they have not returned the €3000 that I paid. I had to file a complaint with consumer protection.

Negative experience: I have been waiting since September 12 for them to return my €3000 that I paid for an apartment, there is no way to talk to them. It has been reported to consumer protection.

Negative experience: DO NOT BUY ANYTHING WITH THEM. I can't give less because Google doesn't offer the option. In August 2023, I finalized a deposit contract with them, giving a total of €15,200 for a house I was going to buy for €152,000. They did not explain it to me before sending it, I tried to negotiate the terms as they seemed completely unfavorable to me and entirely favorable to them, a deposit contract with two suspensive clauses, THEY REFUSED BY EMAIL. A year has passed and a renewal of the deposit (which I had to insist on because they were not sending it to me), the real estate agency acting as an intermediary had to give me the contacts of the people in charge of my operation in Tenerife because they were not responding at all. The representative from Haya, Mr. ****nso, and the property representative, Mr. ***pu, are the best of both companies. The first one never answered my phone until now, the second one told me that if I didn't like this, I should take my money and leave. This was not possible, as the contract stated that if I withdrew, I would lose the money, but if they withdrew due to inability to deed the property or release it from liens, they would refund exactly what I had put in, not a euro more. After a year, between the first contract and the renewal after 6 months, they tell me they will send the renewal when it is available. For a month, Mr. ****nso disappears, neither he nor anyone from the company he copied responds to my emails. A month and a half later, Mr. ***pu tells us that they will refund the money because they do not want to hold on to it for another year when the house cannot be deeded. We are going on a month and a half and they still haven't refunded my money, they keep delaying it saying they will pass it to accounting. They have put the house back on sale, with another address, from Tabaiba Baja to La Orotava (in the photos, it can be verified that the house is not in La Orotava, but in Tabaiba Baja), with one less bathroom and one less bedroom, with the same photos and the same price. If anyone wants to verify what I have written, contact me, I have emails, screenshots, and proof of everything I have said in this comment. They are the worst of the worst. If you value your mental health, do not buy with them. This has caused me to end up going to a psychologist, medicating for anxiety, and looking for a lawyer.

Fantastic experience: My wife and I have bought the house and we are very happy, the service is a 10 and the place is beautiful. As with any property that has been abandoned for years, it is logical to see signs of deterioration. In our case, the house shows obvious signs of wear, but with love and care, the house will turn out gorgeous, a dream house.

Negative experience: Total apathy on the part of this business towards the renters. They do charge the monthly fees wonderfully and if you're not careful, they will charge you for a month even if you no longer live there.

Negative experience: This company manages the floor above mine and has caused us three damp issues for over 7 months. When I claimed it at first, they just kept making me go in circles and dragging their feet until they refused to fix it. I have it in writing. I will have no choice but to take legal action. I do not recommend anyone work with them.

Negative experience: Contacted me Alejandro (Madrid) and he is a disgrace. After making an appointment to show me a property and changing the meeting time at his whim, he tells me that it has already been sold.

Negative experience: Awful, irresponsible, and liars. I bought a house, and they took an eternity with the paperwork and requesting all sorts of documents. And when it came time to sign, it took 3 hours at the Notary and they wouldn’t approve it. Finally, I signed, only because I wouldn’t leave the notary. When they delivered the keys, which was by mail... I arrived at my house and I was missing everything: sanitary fittings, faucets, the entire electrical panel, etc. Without forcing the lock. I made a complaint, called, and they said that the house, at the time of signing, was not sold with a month and a half given the deposit, and they wouldn’t take responsibility. Scoundrels is an understatement. As of today, I know nothing from them, and I have videos that prove it; they know it. They laugh and take advantage of us. You call and they stall you.

Negative experience: I don't give them a 0 because it's not possible. Terrible centralized customer service; when we rented the apartment (which includes parking), there was a foreign car occupying our space. We reported it for weeks, and no one responded until we sent a burofax and the car owner came to remove it. The same goes for the second copy of the community keys (they have a special code), we have been requesting them for over two months; they either don't know the code or won't give it to us, and they have referred us many times to companies that have nothing to do with it. They also do not take responsibility for it and have not even responded to the burofax we sent. I am happy to never have to depend on them again.

Negative experience: A SCAM. After holding onto the signal I paid to buy an apartment for a month and a half, and after being told that I had won the 'bid', I find that they are returning my money without giving me an explanation. I call the sales representative and he tells me that a higher bid has come out, all of this after the bidding period has closed. It is a completely shady company that does not operate legally.

Negative experience: Since May 14, I have been trying to contact them. 3 requests sent. 5 weeks of claiming visit requests. Instead of working, they tell me to file a claim for a request so that the sales representative can call me. They have sales representatives who do not assist you, and operators without useful resources, with a speech that repeats continuously, dodging responsibilities to avoid providing service. It's embarrassing for the company, impossible to contact the liars, because they have a bunch of very nice girls who filter all of this; since the purchase is €25,000, they are not interested in working. If I want to buy something for €2,500,000, they call me quickly...

Negative experience: Since June I have been trying to contact you for the return of my deposit. I have opened a ticket. But the poor customer service still hasn't responded to my emails. I find your standards very unprofessional. I DO NOT RECOMMEND THIS REAL ESTATE AGENCY TO ANYONE, THEY DO NOT RESPOND AND DO NOT RETURN DEPOSITS ON TIME.

Fantastic experience: I am looking for an affordable home, I want to ask you about an apartment in Palafrugell on Juan Herrera street, with 3 bedrooms, 1 bathroom, 76 m², 2nd floor.

Negative experience: I have registered several times and they never call, apparently this is the best thing that has happened to me according to the reviews, this is just another scam.

Negative experience: YOU CAN'T BUY ANYTHING FROM THEM, IT'S ALL GREAT WORDS UNTIL YOU MAKE A PURCHASE AND THEN THEY DISAPPEAR LIKE MAGIC. THEY DON'T PAY THE DEBTS INCURRED EVEN IF THEY'VE SIGNED THEM IN FRONT OF A NOTARY, AND THEY DON'T ANSWER THE PHONE OR PROVIDE ANY SOLUTION. THEY ARE ABSOLUTE DISGRACE AND CROOKS. PLEASE DON'T FALL FOR THEM.

Negative experience: I tried getting a viewing for a property for months without any luck just to see it being sold to someone else. I got no reactions, got nowhere with them, best to find someone else and not cooperate with these people.

Negative experience: I have an apartment below a unit owned by Haya. The unit has a burst water pipe and mine is filling up with dampness. There is no way for me to get them on the phone or to contact them to resolve it.

Negative experience: This review is directed at Alquila tu Hogar (formerly Haya.es), who are basically the same scoundrels. A bunch of thieves and usurers, we are going to terminate the contract with them and we agreed on June 10, 2023, to return the keys. They ask us to pay for the entire month and then they will refund us the proportional part of the days we didn’t use. To me, everything sounds really strange. A month goes by and they refund us the full deposit, I think that's great, there hasn't been any problem. When I call, they confirm that everything is fine and that the deposit is refunded in full, and I say great, and when is the proportional part of the unused days refunded? And they don’t know how to answer me. I decide to wait the maximum time my bank gives me to return receipts, I call them back telling them to refund the proportional part or I won’t return the receipt. As no one was doing anything, I returned the receipt to recover the money because I saw I was going to lose it all. Now almost a year later, they call me saying I owe the full month, we start to argue, and they even agree that it’s true I don’t owe the full month, that I only owe the proportional part, but they don’t tell me the amount I have to pay and that they have to discuss it with the finance department. At no point do I refuse to pay the proportional part I owe. No one solves anything, they pretend to be clueless. To this day, a legal department calls me asking for the total amount, to which I refuse and tell them I want to pay the proportional part that corresponds to me. The girl who calls me is rude and haughty, she doesn’t threaten me, but she makes it clear that it's either take it or leave it. The girl ends up hanging up saying she passed on the notice, she can’t do anything else. It’s a shame that these people work for this scum, honestly, because they are becoming scum too. I recommend that you return the last receipt because otherwise, you'll never see your money again. I imagine they will start threatening me and such, but just like they record calls, I do too. And if I have to show them to the judge, then I will, let’s see who wins. From what I see, I'm not the only one. I hope this helps everyone. We should also pay them a visit at their offices, just to meet them and ask them how they feel about deceiving people and if they sleep well at night. Just for that.

Negative experience: Scam. Almost all the ads are in a special situation with no possibility of a viewing; only fools would agree to buy such homes. They deserve less than one star.

Negative experience: I don't know if it's uselessness, incompetence, fraud, or all of the above. We are architects and contacted them to purchase a property from SAREB to set up our offices. They showed it to us and we agreed on the asking price. When they sent us the paperwork for the purchase, we realized that the property they were selling us was not the one we had visited, but the adjacent one (thank goodness we had done 'our homework' by checking the property register), which was much smaller and, additionally, had tenants! When they took a better look at it, they offered us the visited property, but at a 50% higher price and, furthermore, without the tax exemption (resulting in a 66% increase). We made a counteroffer that, they said, had not been accepted, but without showing us any documents. In short, four months wasted and with the certain risk of having been deceived into an undesired purchase.

Negative experience: They sell apartments with squatters without specifying it on Idealista/Fotocasa. For them, in their ads, it's an investment opportunity because it's rented to third parties. Then when they contact you and explain the situation, you are left speechless... Be very careful with them. They also don’t give anything away, nor are the prices too low.

Negative experience: I requested information about a property from their real estate agency on habitaclia. I called several times and was told that my phone number had been passed to the sales representative, and that I should wait since they have 72 hours to contact you. A week later, I called to follow up and to my surprise, I was attended by a bot telling me that if I requested information about a property, I should wait the mentioned 72 hours and if they hadn't contacted me 72 hours later, I should get in touch with them via the chat on their website. I contacted them through that channel and spent 3 hours talking to a girl who understood nothing, and all she did was ask for my details 7 or 8 times; she didn’t resolve anything for me. This was more than 2 weeks ago. Foolish me, I requested information about another property from this poorly managed real estate agency, and guess what, it was the same again. Well, great, you are not going to sell the properties with these bad workers you have hired. I recommend that if you see my comment, you discard the properties from this real estate agency.

Negative experience: Very shady administration of this real estate agency, they have had to hide reviews, they cannot deactivate them, but they can make it harder to rate them negatively. It is impossible to contact them, I think they post questionable ads to capture data. They do not have a positive rating.

Negative experience: I still haven't managed to talk to them. The phone redirects you to an email, the email to a chatbot that redirects you to an email. I send them an email and we go around again... finally, they assign me a salesperson who is supposed to call me. When I call him two days later, he tells me he doesn't handle that apartment... and back to square one... It seems they are not interested in selling....

Negative experience: They NEVER attend. They don't even respond to the information request with an automatic reply (like others do, who also don’t respond). We have been waiting for OVER A YEAR with requests, because supposedly they have the best plots. But it’s not that they call you and try to scam you. You simply waste your time. I don’t understand these people or why they have an office. What I do know is THEY DELETED ALL THE ADS AND CAME IN UNDER ANOTHER NAME. They don’t make money, so you tell me why they keep posting ads. Forget it. I have been reading the rest of the reviews and it disgusts me to see that they have the nerve to respond. There is a person with serious issues and they do nothing. Now I really don’t understand, because it seems they collect data, but they have made some sales (I don’t know how), apparently they deceive with the data and they must be sued because they get deleted and try to hide information, but what leaves me speechless is seeing that a person or a robot responds. What’s the point then?

Negative experience: Shameful the way this real estate agency works, they sell a property owned by a bank in Tenerife through another real estate agency and do not provide the necessary information to either me or the seller for its acquisition. During the process, you gradually discover more and more obstacles that waste your time and money. Among the €1500 they ask for to make an offer, once made they tell you that to finalize the purchase you need to register for the IGIC as they do not sell it through a property transfer, and they do not guarantee that the sale will proceed once you are registered... Additionally, they do not provide any type of certificates or authorizations to know if there are any encumbrances on the property or what valuation the tax office estimates for it. I will not work with this real estate agency again.

Negative experience: What a sadness, from what I read, it's the worst in real estate, apparently as an immigrant and black person you have no right to decent housing because they invent documentation to ask you for.. I am so disappointed having put my money and wanting to invest in this real estate agency.. they are the worst, they want to ask for documentation that does not exist.. I hope every peso of the money they keep benefits them and fills them.. they are the worst.

Negative experience: Since November 14th, when I requested a visit, with a confirmed email (attached email), then if you try to open a ticket for assistance, they tell you to put the reference that starts with the letter O (attached image) and then when you include it in the reference box, it tells you that it only accepts numbers. I mean, I feel very frustrated by the impossibility of making a simple visit to a property, I do not receive responses and it is very difficult for me to contact them, my experience has not been good at all.

Negative experience: Terrible service. I have sent many messages to request information about a property they have for sale, and there is no way to get anyone to respond. I don't know if they have the listing as bait, but they certainly do not respond to inquiries, and there is no way to contact them by phone.

Negative experience: Terrible experience, I bought a flat with them, and they did not give me the water and electricity connection bulletins. I have been waiting a month for them to give it to me, and every time I call, they tell me it is in process. I have no choice but to pay for it myself, because I can't wait any longer without water or electricity in my flat. I will not buy from them again.

Negative experience: They have a lot. Which is full of garbage, mud, cars. Right behind my house. They don't pay attention to anything. I have called and complained 800 times. No response. Tomorrow I am going to report them. It's a shame!

Negative experience: The company claims in response to this post that they have contacted me, and THAT IS A LIE; you are dealing with people and have no shame. Everything related to these people is very, very, very bad. I have a property where the neighbors above started creating water leaks during lockdown, and since then I have had leaks, humidity issues, and short circuits in the ceiling lamps of my bathroom while this company is the insurer for the troublesome neighbors above. There will eventually be a fire due to the amount of water that daily drips through the lamps, and no one is doing anything about it. The power goes out because I can’t keep the ceiling lighting in the rest of the house on. I can only have light if I use lamps plugged into sockets, but not ceiling lights. The bathroom cabinet has rotted due to the constant water leaks dripping on it; it has broken, leaving the electrical wires exposed, where there is a light that sparks, and if you look inside, there is water as shown in the images. You call and call, but it’s like watching the rain (but I see leaks in my house). If someone is considering hiring anything from these people, don’t do it. OVER THREE AND A HALF YEARS WAITING FOR THEM TO FIX THE SOURCE of the leaks caused by their insured clients, this is shameful. I am unfortunate that the clients they insure are people in social housing who cannot be spoken to because they become aggressive, and then the home insurance, which is this company, does not show its face. They haven’t even bothered to send a professional to check the humidity issues; I request that they come to see it because this is a joke; there was a court ruling that obligated them to repair the damages AND THEY HAVE NOT REPAIRED. And if someone from this company reads this, the reference number is 5967018 and the incident number is ALQ-60225. How can it be possible for a disaster to occur where part of the ceiling falls on my head, affecting the building's structure (because the neighbor below my apartment is also having humidity problems), or due to another short circuit, my property burns down and what that means for the rest of the building... you won’t have enough money to pay for compensations and the bad publicity you’re bringing upon yourselves by not facing up.

Negative experience: Attention! Do not engage with this company! I will share my bitter experience dealing with this company. In autumn 2022, we sent the first package of documents for review for the purchase of an apartment. And to this day, they are still reviewing! I'm going on the fifth month of checks! We made the deposit for the apartment on December 13, 2022. There seems to be no end to the checks! It gives the impression that the people working in this company are completely incompetent! For us, it is unexpected that this can happen in a civilized European country, given that they work with clients from different countries! They demand certificates and documents that, in my opinion, no one understands anything about! They ask for each certificate ten times, one and the same! On the eleventh time, it is still necessary to explain verbally or in writing to the company employee what is written there! It is impossible to describe in words how much health and nerves have been spent on this! The people working in this company do not understand anything about documents and accounts! We provided them with employment contracts, account movements, accounting documents, translations into Spanish, customs declarations, and many other documents! They do not understand! A mass of absurd questions! They probably do not have a single specialist capable of figuring out the documentation! Absurd theater! The company is completely disconnected from the client! It is impossible to contact them by phone! Only a mailbox! The sales agent does not give the management's phone number, secret information! The management of the company does not monitor the rating, the image of the company! I have never seen such treatment of a client anywhere! I could never have imagined that this would happen to us! This is not a purchase of an apartment, it is hell! We came from Ukraine, we immediately asked the agent to expedite the deal, as we also need to evacuate a family member (mom) from the frontline zone! Our city is bombed every day, constantly! But alas! We found no understanding! We have the impression that the company does not want to sell the apartment and is just dragging its feet! Considering that even the Spanish bank reviewed our mortgage request! They granted us a mortgage, but the seller dragged out their checks until the end of the mortgage deadline! For the fifth month, they can't figure out the documents!

Negative experience: Don't even try to purchase a property through this company, it's impossible. The person in charge has no desire to lift a finger. She either doesn't respond at all or does so in an inappropriate tone, demands papers and evidence, and doesn't provide any service herself. We were close to buying, but fortunately Natalia was so incompetent and unfriendly that we backed out at the last moment. Important information (a neighbor's advertisement) about the property was concealed, and false stories about other potential buyers unsettled us and made us waste a lot of time. We lost time and also some money, but luckily not all of our savings.

Negative experience: Awful agency! Low professional specialists :( Complete wasting of time!!! Me and my daughter are from Ukraine. We were forced to move abroad due to the war in our country. We tried to buy a small apartment with Haya to have possibility to live normally in small town while waiting end of war in Ukraine. After 2 months of inadequate requests, we were asked 26 of April questions about bank statement that we gave them 21 of March!!! I received with great difficulties declarations of Income from my work (where I worked non-stop from 2015!!!), translated it jurado and in a month they said they didn't need it. But need a Declaration from Tax inspection. In Ukraine I'm not obligated to have such kind of Declaration as i had my income from one source only!!! Actually they wasted my time, while I was paying for renting apartment :(((

Negative experience: One of the worst real estate agency i have ever dealt with! I tried to get in touch with them thru every possible way with no luck. They do not return calls or reply messages. Stay away from them!

Negative experience: HORRIBLE, you have to wait for them to call you, it's impossible to call, and then when they finally do, their agent talks to you in an extremely condescending way. I really wonder how people trust this kind of agency with their properties. TERRIBLE.

Negative experience: The worst of the worst, they ignore the earnest money contract, the burofax as well, they respect nothing, and earnest money contracts with traps, they start asking for papers and papers, very private and they have no limits, run away from this agency!

Negative experience: Be careful with this bunch of useless and shameless people when buying a property with debt in the community. Make sure they provide the community certificate because afterwards they don't want to pay anything. I've been claiming for more than half a year that they pay the debt, and there's no way they will pay; a lawyer will be asking for it now. You are shameless and dishonest!!!

Negative experience: 1,000 comments and all negative, it's impressive how this company is still operating. I have been waiting for about a month for a call to see an apartment that I was interested in, I have spoken to customer service twice without any solution. They should close and not provide any service, neglected staff...

Negative experience: AWFUL SERVICE, We have been reporting an issue for two years since the day we moved in, we have to wash the dishes with a basin and use the washing machine by changing buckets of water. To make matters worse, people come, just look, and leave without contacting you again. Moreover, they increase the rent every year while living in an apartment that is not prepared for anyone to live in decent conditions; they're shameless.

Negative experience: These people scam others; they do not have proper documentation for the homes. They look for what homes are in stock and sell them as if they were theirs, using false and edited documents. They scam people. We had a lawsuit with them, and they did not deliver the documentation properly; they delivered it in pieces and lost the trial. They didn't even show up for the trial; it was by video call and even their face didn't appear. Their lawyer went pale.

Negative experience: I don't know if they have someone responsible or in charge of the tertiary spaces; I doubt there is anyone. You talk to them, and it seems like what you say sounds like Chinese to them, and they don't know anything about regulations. I know what interests me. Well, looking at the scores of the reviews, the entire company must be functioning as poorly as the tertiary spaces.

Negative experience: I have never seen, despite the number of staff and departments involved in a simple purchase-sale operation, such a lack of ethics, professionalism, honesty, and absolute indifference towards the client. I expressed my interest in buying a parking space at the beginning of December 2019. They took 4 weeks to contact me despite multiple calls and emails from me. When they did contact me, they had no keys to show the property. I figured out a way to see it... and it was occupied. Nevertheless, I continued to show interest in the transaction, informing them of its occupation, without them knowing anything. From January to February, they asked me for an enormous amount of paperwork, despite not requesting external financing. Work contracts, account balances, payslips, personal situation, sworn declarations... Finally, at the end of February, they approved my pre-purchase request with the delivery of a deposit. It was signed that in 45 days the deed would be done. It never reached that conclusion. From that date until the beginning of August, I never heard anything from them. I sent emails to HAYA and to each of the heads of the departments involved (6 in total), requesting the necessary documentation to go to a notary, ... information on why the garage was still occupied, ... some receipt that at least certified the amount of the deposit that had been delivered, ... information about the status of the operation... nothing... no one ever responded. At the beginning of August, overwhelmed by so much ineptitude, I sent an email requesting they certify that the operation was still going forward or proceed with the refund. 24 hours later, the property reappears for sale, without having responded or refunded the amount, despite still having a reservation document in my hand. I respond to each of the sales ads for the property, indicating that it is illegal in Spain to sell the same asset twice, and that I still have an active reservation document. In the end, it was Facebook staff who solved what the inept HAYA couldn’t do. I sent them a message,... they replied in 10 minutes,... I explained the situation privately,... they responded again that they would work on a solution... and the next day I have my money in the account and thus my contractual relationship with HAYA ended. A 10 for the staff managing that Facebook for their interest and professionalism. Days later, I sent a certified letter to the director of HAYA, and to the heads of the intervening departments, expressing my opinion about their work? They still have not responded. P.S. During the months of July, some of those heads visited my LinkedIn profile. Curious. They don’t respond or show signs of life... but they spy. Just today, I responded to the sales ads for that same property again showing my interest... this way I’ll have a laugh too.

Negative experience: They just waste your TIME and on top of that, they mess with you. I have claimed several times for a viewing and they haven't contacted me by any means. 95% of their ads are fake and they intend to steal your data to sell it, whether from their own website or Idealista. I have reported their ads on Idealista and it's worth reporting to Consumer Affairs. UNACCEPTABLE.

Negative experience: I sent an offer for an apartment. Supposedly they were supposed to send an account number to make a deposit. The email with that account number hasn’t arrived. They say they are having issues with the system and that there are more clients like me, but that’s it. I should forget about the apartment, no one says anything...

Negative experience: Customer service is the worst. They call you in a rush and don’t even let you speak, then they hang up. On top of that, to rent an apartment, even with two working co-signers, they ask for a bank guarantee. They ask for more requirements than banks ask for a loan, all for a ridiculous apartment far from Madrid. In short, they are shameless like all real estate agencies. I hope their easy money ends soon so that everyone can access a home which we all have the RIGHT to.

Negative experience: I don't understand how banks choose this real estate agency to sell their properties. The worst real estate agency in Spain by far... I see that I am not the only one who has been deceived. Please, before doing anything with these scoundrels, read the reviews.

Negative experience: Not Recommended It feels like they don't want to sell or don't want to work. It's not possible to contact them directly, only by filling out a form where you leave all your personal information. Then you receive an SMS with a link that takes you to another form where you have to enter the same information again but you must include your ID number. Then you have to wait for them to contact you within 72 hours... It has been a cold experience with no human touch, it's not surprising that it's the real estate agency of a bank (BBVA). The positive side is that thanks to this I know I will never bank with them.

Negative experience: It's somewhat incomprehensible and a long story to tell. In short, they did not show up for the notarized act nor returned my deposit. They made me renew documents which they claimed were expired after 3 months, and I still haven't sold the property nor have they returned my money. This whole process started in mid-May. PS: I rate with one star because the app doesn't allow me to rate without any stars, which is what they deserve.

Negative experience: Good morning. (Updated October 12, 2023) After informing them of an error in the publication of an ad related to a plot of land, I have been waiting for a month for them to correct the ad so that I can show my interest in purchasing it. I would like to remind them that the data of the land they are advertising is 'Buildable plot in Cartagena of 2068.37 m² with ref: 7099237 and valued at €12,300'. The actual data listed in the land register shows the plot as 'Rustic class', primary use 'Agricultural', and the area of the land is 959 m². (Updated October 11, 2023) My opinion is not published because I included the last conversation held with Haya Real Estate in attached files. (Updated October 12, 2023) Due to Google's censorship, I am not even allowed to publish the screenshot of the electronic headquarters of the land register where the actual data appears, which does not match with Haya Real Estate; this is as far as I can go in this banana republic. Best regards.

Negative experience: I bought a house in June and there is outstanding community and property tax debt, which they signed in the deed they would pay. It is now September and there is no sign of them, but the community is now claiming this amount from me as the new owner. I think it is disgraceful how they treat people like this. I hope it gets resolved as soon as possible; it is not enough to just respond now saying thanks for my comment and that they will take it into account.

Negative experience: The only way to contact them is through their website. And they are supposed to call you. After 20 days, I am still waiting for them to get in touch with me, and all they say is that they will pass on the reminder again.. if this happens when you are interested in something, I don't even want to imagine how it will be if there is a problem.

Negative experience: I have been waiting for my deposit to be returned since October and now it's March.... no matter how many emails I have sent them. Today was the last one.... my patience has run out... if they don't return it in the next few days, I will file a complaint because one thing is to wait and another is for them to want to keep something of mine.... I wrote this 14 months ago and to this day, the only thing they did was send me an email to sign the amount of the refund, which I didn't sign because they only wanted to give me half. I am preparing the burofax.

Negative experience: It's incredible that I've been living here for less than a month and I'm already considering filing a complaint against them because they completely breach points of the contract and the LAU. They refuse to fix an issue with the house that is clearly the landlord's responsibility and that was handed over to us this way, and it has been claimed. It is proven that it was like this and that it clearly affects the habitability of the house, and they continue to refuse... It's shameful to be in this situation without even having lived here for a month and for them to complicate your existence like this. They don't comply, but we have to... I find it disgraceful to completely deceive people. So nothing, they continue in their ways; it seems they operate like this, and we'll have to deal with lawsuit after lawsuit... Something that obviously you don't expect or want. SHAMEFUL.

Negative experience: I was told that they accept the purchase offer for a house. I have been looking for the best mortgage for a month and wasting time since I stopped looking because I was told they accept the offer. I received a confirmation email and they assigned me a person to follow the process. Well, the link doesn't work, the person doesn't respond to emails, and their phones are all robots. The real estate agent now tells me that there might be a problem because it says 'not marketable' but they have no information and haven't contacted them or me. Everything is very bad.

Negative experience: They are useless, they leave you to fend for yourself with the rent, they are only interested in collecting the money every month. If problems arise, they do not solve them unless you go through legal channels and get serious; otherwise, they ignore you. After a year of writing and calling, they disregard you. They do not keep an organized record of the paperwork for each property. After more than two years of renting, they still call you saying there are things in the rental contract that are poorly done because of their own fault but that affect you.

Negative experience: I left the apartment I had rented with them a year and a half ago and they still haven't returned my deposit. Every time I get in touch with them, the lack of interest from those who assist me is frustrating. On top of that, many times they give you rude responses, showing disrespect. Don't even think about renting or buying with them.

Negative experience: I have been trying to contact them for over two months to see an apartment. They do not respond to complaints and no salesperson calls. I don't understand anything! The situation with this 'company' is something unusual, but the strangest thing is that the bank places its trust in these people to sell their apartments....

Negative experience: This company deserves a negative rating. It's shameful that there are people with such little values and such a disgusting attitude. All they deserve is to be left on the street without money or a job. They manipulate you, laugh in your face, and no one takes responsibility for anything. And I won’t say more because I doubt Google would let me express what I feel about this company with the words I would like.

Negative experience: A great misfortune that we contacted this company. From the very first moment, they have never helped us with the problems we had with the apartment. I was pregnant and we had a crazy person living above us who was in prison. He was screaming at night, listening to music at such a loud volume that all our things in the apartment were vibrating. We need help to make them do something to improve the situation. But no, every night without sleep, and no one could help us. This is only the beginning. Now we have been waiting almost 2 months for them to return our deposit!! We are calling every week to ask when they will return our money. The apartment was in perfect condition when we returned the keys. Every time we call, they say 'Call back in a week'. How can this be? How long do we have to call every week?! I hope they will resolve this issue soon, but the experience we had with Haya was a horror.

Negative experience: I am the owner of an apartment that borders one of yours. They have caused me a humidity problem and completely disregard it, saying that they do not have possession of the property. They provide no further explanation and the customer service is terrible.

Negative experience: I do not advise anyone to rent with them. After handing over the keys on November 30, we are still unable to access the property today because the utilities have not been activated (which were cut off by squatters, information that was concealed from us). Moreover, we have been receiving electricity and water bills without even having the utilities activated and while we are living in the property! An absolute disaster.

Negative experience: I participated in a property auction at Haya. To participate, a deposit of 1,500 EUR was required, which was supposed to be refunded after 20 days. I have been waiting for the refund for 3 months. There has been no way to contact me. No email or phone number. I believe the only option is to take legal action. I warn you not to participate in the property auctions at Haya.

Negative experience: When I insisted to the phone service that I need them to fix the water problem I have in my kitchen for two weeks, they told me that they are not responsible, that they are just a company that manages Haya's tickets. That is to say, I can't contact Haya's staff directly, I find it incredible. I hope they solve the problem and contact me. By the way, although it seems obvious, all the positive reviews are false. --- I update the review: After much insistence, with a burofax in between and looking for the company that would solve our water problem ourselves, we managed to fix it and Haya paid us the repair bill. Now we are dealing with the second part: The air conditioning. It turns out that it has been broken since we moved into the apartment (but we didn't realize because apartments are handed over without electricity or water...) It's been about a month since we reported the problem, and theoretically, they are working on putting in a new unit. However, today in Córdoba it is already 39º, and next week it is expected to reach 43º. Let's see how this new incident is resolved and how many inconveniences it causes us.

Negative experience: The worst real estate agency. The procedures they force you to do online are absolutely opaque and unreliable. In short, you have a high probability of being scammed. The positive thing I’ve taken away is that I will never work with this company again.

Negative experience: I can't give fewer stars because it's not possible!! They are unprofessional, I've been trying to reach them for a month and no one has contacted me to provide information about a property!! I've called twice and they tell me they will call me back, but they don't!! Certainly, there's no worse customer service!! I don't understand how a company like this stays in business!! In short, I wouldn't recommend it at all!!

Negative experience: How bad not having read the comments beforehand. I hope no one rents an apartment with them and makes the mistake we made. The apartment had been previously occupied, and they have transferred the electricity supply illegally without notifying us or fixing it now that we are already here. Just in case customer service is going to respond that I should send an email or make a request. I already have 3 incidents open. I have called twice and nothing. We are literally on the street paying them, of course.

Negative experience: I hope to be of help with my experience. It took almost a year for them to return my deposit, just like many of you, calls, emails, messages from the consumer office, long excuses of all kinds from the company. THE SOLUTION. File a small claims lawsuit if the amount is less than 2000 euros, you do not need a lawyer; you can file it yourself, the form and how to fill it out can be explained to you for free by the legal guidance service available at the Madrid Courts of Justice. After filing it, a month and a half later, they deposited my full money into my account. It's very sad to go through the judicial route, but it seems to be the only way these people understand to return what is ours.

Negative experience: They do not return the deposits to tenants within 30 days at most after handing over the keys, as required by law. They systematically do this as company policy, and you have no choice but to spend months and months claiming. The customer service only "transfers" issues that no one addresses. If you are in the same situation, do not waste time and file a legal complaint as soon as day 31 arrives without payment. Now they have handed over the management of several properties, including the one I rented and for which I am still waiting for my deposit, to another lousy company, "Alquila tu hogar," which I suspect is still part of Haya. Haya and Alquila tu hogar claim that they are waiting for each other’s response to return my deposit. This has been going on for months. Probably the most dysfunctional and inept company I have ever had to deal with, Haya Real Estate, to be avoided like the plague.

Negative experience: Unpleasant experience. Starting with the ads that sell you the best opportunity, with parking. Before seeing the apartment, the sales agent already tells you that you have to add €50 to the rental price for the parking rental, and it cannot be rented without it. The agent arrived late without notice, and besides us, there were already people waiting for the visit, and in the end... he tells us that we cannot see it because they have tried to occupy the apartment and he has no access. Clarifying that all apartments that say PARKING INCLUDED have an additional €50 charge. A total waste of time. Besides, whenever you call, they never answer.

Negative experience: They accept an offer for an apartment. I hope the City Council and the Housing Agency renounce. I find out there are debts on the apartment and they say they won't pay them. They cancel my offer. I send a Burofax to recover the deposit. They raise the price of the apartment by almost 30%. Almost 4 months later, they still haven't returned the deposit.

Negative experience: The worst thing is coming across a company like this, from minute 1 it was a real agony. To start with, they gave us a month of rent-free period, which in our case was useless; we couldn't activate the electricity because the report and the connection file were expired, 200 € out of our pocket, and no one knew anything... Then the air conditioning never worked for us, they came to fix it up to 3 times, but they came and did nothing. We only stayed in the apartment for 6 months, we left 3 months ago and we still don't have our deposit back. The best part is that they have a scam set up; when the time comes to leave the property, 'Alquila tu hogar' conveniently takes over the rental management and no one knows anything about our deposit... You are thieves!!! In short, to save time, I advise you to file a verbal complaint regarding the deposit issue. That's the only language they understand. Companies like this should be banned.

Positive experience: Well, it's a company where you need to know how to navigate. In my case, I bought an apartment slightly below market value, between €3,000 and €6,000, but I had to resolve a series of issues (installer's certificate and occupancy permit, which was expired, in order to get the water, which I still haven't received, an electrician's report for the electricity, as well as the renovation to make it somewhat presentable). In the end, if you bought with a discount, the numbers add up, but it's not something suitable for someone buying a house for the first time, because you need to know how to solve problems.

Negative experience: I had a terrible experience with these people. I paid the reservation contract for an apartment, they asked me for a lot of documentation, and when I finally had the date to sign before the notary, the operation was canceled because of them and they didn't give me any justification for why the operation was canceled. Now I am fighting to get back the amount of the reservation contract... it's lamentable what these people do, they keep delaying and making excuses, they are not professional at all and play with your hopes of having your own home.

Negative experience: What could have been the best experience of our lives, thanks to these 'people', ended up being the worst nightmare. An ENTIRE YEAR to buy a house, hell in the process, there is 0 transparency and every week they ask for the same documents. But the WORST part was when we got to the signing, it turns out the bank requested a copy of the deed and they didn't bring it, saying they didn't have it and that they wouldn't pay for it; the signing had to be canceled until we received the copy of the deed that OBVIOUSLY we had to pay for because they completely refused. We were robbed in every sense of the word, not to mention how they toy with people's hopes. Now luckily we have the house and we no longer have to deal with them ever again, but if I could turn back time, I wouldn't even get close to them. Oh, I have to say we were also lucky with the real estate agent (not theirs) who managed all the processes and helped us a lot.

Negative experience: My experience is terrible. They give the impression of not wanting to sell the properties they manage for the banks: A year ago, they tried to deceive me by stating that they didn't have keys for a property and that I should buy it without seeing it first; a year later, we sent a burofax claiming damages in the downstairs property and since we are aware of the high repair costs, we made an offer for that same property because 'oh look' there are indeed keys because the insurance company came, and we discovered that there is a dove house in the property, the roof needs to be removed because it is made of asbestos, the entire electrical system needs to be changed, plumbing, aluminum.... and the advertisement says NOTHING nor does the person they have as an interlocutor at Haya. And the worst part is that they didn't give us a reference number for the offer, nor an ID, nor anything, and they neither called us nor notified us of the offer rejection; we had to keep calling several times, and the person was even offended because I called on a Friday at 2:30 PM. A SHAME.

Negative experience: Never rent an apartment with this company. (I won't talk about price and conditions, because this abuse happens to anyone wanting to rent or buy in Madrid) - They rented us the house indicating that it had a storage room, but when we arrived there was no storage room associated with the apartment, and after months of complaints, they reduced the rent by €20 for this "inconvenience." - We asked for permission to hang pictures and decorations on the walls, but they never responded to our requests. - We informed them that water was leaking due to poor sealing of the window joints, but no one came; when we left the house, there was mold along the edge despite the house being newly renovated. (I won't talk about all the damages it had despite that) - In summer, the air conditioning in the house turned on but did not blow cold air; we complained and no one came. - Our boiler broke down in mid-December, and after managing to get someone to answer the phone, the technician who came had no idea because according to him it was a problem with the board, and no one else came for a week despite our daily calls. We had to fix it ourselves because no one else came to check it, and it turned out to be two poorly connected wires... - After a year, they increased the rent from €720 to €800 without prior notice... in short, we lasted no more than a year and a few months there. They are quick to collect payments, the reservation, and the deposit. (By the way, the apartments they have are usually from banks, insurance companies, and large corporations, not from individuals, so they don't care as long as they make a profit) Think twice if you see that the apartment you want to rent is managed by them.

Fantastic experience: First, I want to say that after looking and looking at houses and encountering people who seem not to want to work and who ultimately end up taking away your desire to buy a house, I have finally come across someone who is genuinely interested, answers all your questions, and I must emphasize that the treatment has been excellent. First, I want to say that, as I saw the property, they called me on the phone to give me information, they advised me perfectly on everything, and were willing to provide solutions to all my questions. So, CRISTINA, thank you very much for your attention, and I hope that in the end I buy my home with you.

Fantastic experience: The salespeople at Gest Casa are very professional, always by your side and making sure everything is okay, We will repeat!!!

Fantastic experience: Everything was very good, quick, and punctual.

Fantastic experience: Overall very good service, recommended.

Fantastic experience: They asked me for a lot of documentation, but I didn't get bored until I got it done, and honestly, after that, everything was great, thank you.

Fantastic experience: They took care of us very well from the first to the last day of the purchase, and they made all the procedures very easy for us.

Fantastic experience: Very formal with the rules and attentive in every case.

Fantastic experience: Good people

Fantastic experience: Good price for the property

Fantastic experience: Espero ser feliz en mi nuevo hoga

Fantastic experience: Muy rápido e informada en todo momento del proceso de la compra

Fantastic experience: Destacar notablemente la profesionalidad y amabalidad de Jose, el comercial que me atendió. Muy satisfecha con los servicios recibidos.

Fantastic experience: Realmente estoy muy contenta con lo que he comprado y tengo la seguridad que puedo recordar a mi familia buscar una vivienda con Haya inmobiliaria, la profesionalidad y experiencia que tenéis os hace ser los mejores. Gracias por tod

Fantastic experience: Todo ha ido genial

Fantastic experience: TENÉIS UN EQUIPO FENOMENAL Y LA ATENCIÓN ES INCREÍBLE. Mi nota es un 10

Fantastic experience: Edificio moderno ,y bonit

Fantastic experience: Estoy muy contenta con todo. La atención, información y paciencia conmigo. Muchas gracias. Feli Ríos