Cromwell Management Co

Experiencia negativa: Don’t do it!

Experiencia fantástica: What an amazing company to deal with. Any issues i come across i reach out and speak with the staff they take action and resolve the problem. I have rented from other property management companies and the care that Cromwell provides demolished the competition. I appreciate everything they have done for me and my family. Keep up the great work.

Experiencia negativa: Screwed me on my deposit. BE PROACTIVE! TAKE PICTURES OF EVERYTHING WHEN YOU MOVE IN!! The floors, the walls, the ceilings. Interior and exterior. Things started off bumpy behind issues with the rental house upon move in. (The house was dirty, they had told me it would be cleaned prior to move in, it wasn't. The grass hadn't been mowed in months when I moved in, though they did take care of that after I threw a fit about it.) Things settled down after a month or so. We didn't have anymore issues until after moving out. They SCREWED me on my deposit. I had the house PROFESSIONALLY cleaned upon move out. They charged me cleaning fees. Whenever I first moved in, the carpets were DISGUSTING (literally candy stuck in the carpet in 2 bedrooms). I contacted them regarding it and they told me there wasn't anything they could do, so I paid out of my own pocket to have the carpets PROFESSIONALLY cleaned. Upon moveout, I was charged for "carpet cleaning". So I was responsible for cleaning them after someone else and after myself. They charged us for cracks in the wall that were due to foundation issues. I provided pictures showing the cracks and paint spots were there prior to us moving in, they "discounted" what we were being charged instead of removing the charge entirely. The only good thing I will say is their maintenance guy and plumber were both very knowledgeable and friendly.

Experiencia fantástica: Eddie King can always be trusted to get the job done right. He has done tons of maintenance work mostly on my doors that keep shifting due to foundation issues. If the first way doesn’t work, then he will try and try again to make sure it’s done properly! He’s super friendly and helpful when needing some advice on home repairs or appliances. Cromwell Management has a great turnaround time for getting the jobs done ✅! Thanks Eddie!

Experiencia fantástica: Eddie King does a great job as maintenance. Eddie replaced my electrical outlets in my apartment bedroom. This guy knows his electrical. He's replaced my heater fan and my outlets. All my job requests are under 30 minutes for this professional.

Experiencia negativa: Company violated my lease, overcharged me on rent for 2 months in a row. And then sold my current apartments to another company in the middle of my lease. Would not recommend.

Experiencia negativa: The WORST COMPANY IN WACO do not recommend just moved out due to horrible living conditions Aaron is disrespectful to elderly and disabled tenants he's a liar and he thinks he can say anything and you have to tolerate his disrespect the people thats over him allows him to do whatever you can't even call and complain about him because they don't wanna be bothered with it I have seen first hand him come to casa Blanca apts and throw people's things out on the curb the street 1 lady was put out and all her items were rained on he brought a officer and went into a unit and they tossed a guys stuff over the railing they bought these units and didn't know the condition of them he says they no longer take section 8 but have 100s of section 8 tenants there is no upgrades at the property but they want you to make 3xs rent they do not work with you he sends out letters every month making threats for you to vacate if your a little behind on rent my neighbor was late 30 dollars and was threaten to be put out these people only care about money not the well being of there tenants if you do rent from them they don't do inspections you want even hear from them no communication at all I wish I could give them 0 stars

Experiencia negativa: Had two separate interactions, both of which showed the lack of attention to detail and the lack of customer service. Not a company I want to do business with. Read your lease very, very carefully.

Experiencia fantástica: Have been with Cromwell 2 years. Maintenence guy with tattoos is amazing to talk to and things get fixed promptly.

Experiencia fantástica: I am a current and new tenant of Cromwell Management and I have nothing but good things to say. They are attentive and make you feel like family. They handle there business swiftly and promptly. I must give a huge shout out to Eddie King whom is the maintenance man . He politely called ahead of time to make sure we were avaliable for him to come. He greeted us with a smile and had one the entire time he was here. He was so efficient and very professional and knowledgeable. He able to.answer any questions I had with patience. He explained what he was fixing. I have had many maintenance men and women in the past that walk in do something..sign this and out the door. This is far from Eddie's professionalism and we appreciate him and everything he did for my Mother and I. If I have any problem I know he will fix it and with 100% accuracy and correctly. Cromwell has been nothing but great to us . Thanks for sending Eddie for our maintenance issues. If your thinking about renting or using Cromwell for your property management needs I promise as a tenant or Owner , this is your best place to choose here in Waco, Texas. Tenats are happy and owners are too!!! Thanks so much!!!!

Experiencia fantástica: Did a great job helping me find a home! They are very professional people.

Experiencia fantástica: Joe, the plumber has came to save the day many times staying late at night getting the job done to make sure we have water not only one house but I have had three houses with them and now many years never complains very respectful along with the Maintenance Man Eddie King He comes in gets the job done very kind and good and what he does as a maintenance Man and make sure it’s done correctly

Experiencia fantástica: Eddie king is a very respectful maintenance man who gets the job done

Experiencia fantástica: Eddie King maintenance man always comes very respectful trustworthy and gets the job done

Experiencia fantástica: The maintenance man Rusty responded my ac outage so amazingly fast, repairs u/a until Monday min no problem he had me a window unit within the same hour at the response and initial call. Thanks Rusty

Experiencia fantástica: Mr. Anderson, aside from being a good looking individual, worked with me despite my past due rent. Not only was he very sweet to my mother who was home alone & not used to company at the time of his visit, he was very understanding, professional and above all very fair. He did right by me when in actuality under my circumstances, anyone else would have simply discarded my side of things entirely. His kindness helps me not only in present terms but even moreso for years to come by granting me the opportunity to avoid a negative mark against me on my credit report. He took command in the court room, and dealt directly with me, speaking & responding to me like a person, not just another deliquent file on his desk. Bottom line, all I can say is I thank God the property on which I reside fell into his hands before the court hearing. It is for this reason I recommend The Cromwell Management Company.

Experiencia positiva: I'm currently working with Cromwell. Staff was friendly and help me with some needed questions about the landlord journey. So far I've had a good experience with them on the rental of my home.

Experiencia negativa: If i could give -5 star reviews, property am listed on had lack of details attached to it which inquiries to details left a ine sentence response of 'im sorry that will not work for this property' response.' obviously they dont have people capable of reading so read this instead. The timing of response was poor at best.... And means of getting a hold of was automatically directed to text which was rather impersonal to be honest. Oh and for the record.... Address listing on the listing eas pinned in a middle of a field with the house not representing what was in the photograph. Photographs looked to be a different house address from google maps and google earth view angles. Not sure if this property manager is incompetent or just playing a scam. My suggestion is to steer clear if you see this property management under it.

Experiencia fantástica: Highly recommended!!! Helpful staff

Experiencia fantástica: I wanted to pay the December rent for my son who was in the hospital. Aaron Anderson was very helpful in making this happen, and also expressed concern for my son's health. I was very grateful for his compassion and caring.

Experiencia fantástica: Eddie King is the man for the job any day! He was very quick and prepared for the job. He called ahead to ensure I was home, went through each issue I had in detail (he wasn’t one that did a “rushed job” he does a good and quality job), and did what was necessary to ensure the household’s safety and comfort are forefront always.

Experiencia negativa: It's unfortunate to have to give a review for the poor services provided by this management company being that the complex is only 16 units but it has to be done. To begin, to notify a company to come and clean up around the unit shouldn't even be a thing but nonetheless it is, trash collects and is even thrown on the ground by degenerate tenants that don't even have a regard for the very place they live. I spoke with staff regarding this issue and I was literally told that "the tenants have to come together to upkeep the grounds". They said 'we would have to start giving fines but we don't know who's doing it', all the while the complex has cameras installed all around to see who's doing what. Tenants hang clothes off the rails and let them fall to the ground and won't even bother to pick them up. I kid you not, there are clothes that's have been on the ground for months now. Cat feces and dog feces too. Trash bags are on the corner that have been sitting there for months too. Next are maintenance repairs that are not completed. Weeds were growing around the entrance ways of the units and along the building which had to be told for them to handle. I have requested repair issues that I entered on the client portal only to come to a note on the door telling me to call the maintenance tech myself. I've never had to do that in my years of renting with ANY complex. They will tell you that they are glad to serve you in their letters when they become the next management company but that's far from the truth. It's really smoke that they blow and I state that emphatically.

Experiencia fantástica: I have been renting from Cromwell for several years now. Cromwell makes renting a breeze and is always timely and fluid when it comes to helping me with issues (which are sparse). Leighton and Aaron go out of their way to accommodate my family’s schedule and they are always kind.

Experiencia negativa: Our experience with Cromwell Management has been extremely disappointing and financially damaging. We entrusted Cromwell with managing our Waco properties starting in 2021, expecting reliable service. Unfortunately, their performance quickly declined, leaving us with serious problems. Initially, things seemed manageable, but it soon became clear that Cromwell was struggling. We faced repeated issues such as late or missing rent payments, poor communication, and unacceptable delays in fund transfers. These problems escalated to the point where we had no choice but to terminate our contract with them. The situation worsened when Cromwell failed to collect the last month's rent. This oversight not only added to our financial burden but also complicated the transition process with our new property managers. Their negligence has left us grappling with unresolved issues that should have been handled promptly. Moreover, Cromwell’s lax approach to managing deadlines led our tenants to disregard rent due dates, further straining our finances. Their mishandling of our properties caused tenants to assume that partial and late payments were acceptable, severely impacting our financial stability and complicating our operations. Despite our repeated efforts to address these issues with Cromwell's management team, we have not received the outstanding rent. Their lack of resolution has only added to our difficulties, leaving us frustrated and financially strained. Cromwell’s failure to deliver on their promises has had a lasting and detrimental impact on our business. We share this detailed account to highlight the serious shortcomings in their service and to caution others about the potential risks of working with them.

Experiencia fantástica: I have rented two different properties from Cromwell and the experience has been great with both. Their maintenance guys are bomb dot com and Christin in the office is super pretty.

Experiencia fantástica: Brooke was excellent in helping me navigate the process to finding the right rental for my family. She made everything easy and efficient, demonstrating promptness, friendliness and patience throughout the entire process. She attended to my individual needs and expectations and her quick turnaround was also impressive. Overall, her respect and understanding approach made the entire experience smooth and positive.

Experiencia fantástica: Cromwell Management has been outstanding in every aspect of property management. They are responsive, professional, and genuinely care about their tenants. Maintenance requests (rare occasions) are handled promptly, and they keep the properties well-maintained and clean. They go above and beyond to ensure a positive living experience. I definitely recommend Cromwell for anyone looking for reliable and top-notch property management services in Waco.

Experiencia fantástica: Can’t say enough about Cromwell. This is a top notch organization who really cares about their owners and tenants. I’ve had an especially great relationship with Christin!

Experiencia fantástica: Love this company! Amber knows her job really well, and is always kind and quick with her responses. I will always recommend this company to others .

Experiencia fantástica: My son moved in one of the properties and maintenance issues have been handled quickly and professionally by Jimmy.

Experiencia fantástica: Maintenance team know what they are doing

Experiencia fantástica: Friendly staff that’s always willing to help when and where needed. Thank you Cromwell CO!

Experiencia fantástica: Great company to work with, friendly staff, took care of maintenance issues in a timely manner

Experiencia fantástica: Maintenance is very quick and efficient. Great company.

Experiencia fantástica: Great company. Great staff

Experiencia negativa: Chromwell really suck they are mean and the have no respect for there tenants and they lie about there square feetish of there house

Experiencia fantástica: The people that manage my rent house

Experiencia negativa: Bad experience

Experiencia fantástica: Eddie King came to fix our outlet in our rental home, he was timely, efficient, and very personable. It was a very pleasant experience. A could of weeks ago we had a plumber come and replace our garbage disposal. I don't remember his name, but he also was very professional, efficient and courteous.

Experiencia fantástica: I rent from them, and I've never had a problem with them. They're always very friendly and efficient. They take care of any maintenance issues very quickly. Where I live, I have until the 5th to pay my rent and my water bill. I don't usually wait until the 5th, and I'm not sure about anywhere else that you might rent from them. I'm quite happy with them, and my apartment, I just signed another year! ❤️ Oh yeah, I have to give a shout out about the maintenance man Eddie King! He is so awesome, he calls you and tells you or ask you if you can come now and you say yes, and he shows up when he says he's going to, and then he tackles that problem no matter how long it takes! He is so seriously awesome and I have never had a good maintenance with anybody else ever in my life! Thank you Cromwell and Eddie King you're the best! I read some of these bad reviews, and maybe they're just disgruntled I don't know what their problem is, because I have never had anything but good from them period! ❤️

Experiencia fantástica: Maintenance Eddie is phenomenal! Done right, fast and he was respectful and kind! 5 stars for Eddie!

Experiencia negativa: Never even called/emailed about the application I put in. Waisted $95 It's been 8 months still nothing back

Experiencia negativa: Never heard back from them

Experiencia negativa: Dishonesty and Unfair Practices: My Experience with Cromwell Management I recently had an experience with Cromwell Management that left me deeply disappointed and frustrated. Their lack of transparency and unfair practices have compelled me to share my experience to warn others. As someone in search of a new apartment, I decided to submit an application and pay the application fee to Cromwell Management, thinking it would be a straightforward process. However, this was far from the truth. The most concerning aspect of my interaction with Cromwell Management was their failure to inform me about other applicants bidding on the same apartment I had my eye on. In my opinion, this is a fundamental part of ethical property management. Prospective tenants should be aware if there is competition for a property. It felt like they were more interested in collecting application fees than providing me with the full picture. The most frustrating part of this ordeal came when I discovered that someone else had been chosen for the apartment. Feeling disheartened and misled, I requested a refund of my application fee. To my dismay, Cromwell Management cited their contract, refusing to issue a refund. Their response was a simple, "I'm sorry, it's in the contract." This response not only left me out of pocket but also deeply disappointed in Cromwell Management's approach to customer service. It felt as though they were hiding behind contractual fine print to justify their lack of transparency and retention of my money. In summary, my experience with Cromwell Management was far from satisfactory. I believe that honesty and transparency should be at the core of any reputable property management company. My trust in this company has been severely eroded, and I would caution anyone considering working with Cromwell Management to think twice, especially when it comes to application fees. There are many other property management companies in the market that conduct themselves with fairness and respect for their clients. Based on my experience, I cannot recommend Cromwell Management, and I would strongly advise prospective tenants to explore alternative options in the area.

Experiencia negativa: If I could give this place ZERO stars I would. I applied for a property on 9/26/23 that I viewed and NEVER heard back from them and then noticed the place was off the site a week later its 10/11/23 today and at this point I still have not heard anything back from them not an accepted or a denied. I called to request a refund on my application fee as I heard nothing back from them even after following up 3 different times I was told after following up that someone would reach out to me. I was also told that it could take 5-7 days and its been 16 now. Yes I found a new place however I feel that since I was not contacted when they stated that a refund should be issued for my application fee since they failed to communicate at all I have no issues if denied however when I called they asked if I would like to change that application to a different property. That should have been offered to me prior to me calling a 4th time to follow up. Can someone else please tell me where else I can place reviews out about this so no one else has the same issues.

Experiencia positiva: So happy to finally have maintenance requests acknowledged. Eddie King is the best and was professional. Called and set up a time which worked for both of us. Arrived promptly at the time promised and handled items in his realm of responsibility. He will request other needed maintenance.

Experiencia fantástica: Been renting here for over a yr now. I like that they are helpful friendly, & the Maintenance Guy is top tier!

Experiencia fantástica: The ladies I've dealt with have been really nice and professional. Many other leasing agencies are extremely difficult to deal with, but not Cromwell. Answered all questions and replied back quickly via email correspondence. Absolutely no complaints.

Experiencia negativa: One of the WORST companies to ever exist. Do not rent from them. Horrible management with extreme attitude. Never fix or address home issues when reported. Overall worst experience ever they are so unprofessional and money hungry.

Experiencia fantástica: I have rented from this company for a year everyone that I have come in contact with have all been very professional and very nice to me. The one person that I would like the give a great report on is miss amber .she is kind and does her job very well also the guy who drivers the big black truck have to give him his due cause I have seen him in action at his best and did his very good. So what anyone else can say about þhis compan I love them

Experiencia fantástica: They were so nice and very helpful with my first place and new to the state. Can't wait to move in

Experiencia positiva: Didn't go in, looks good on outside. Picked up a key to view an apartment

Experiencia fantástica: I’ve rented from Cromwell for 3 yrs now and I only have great things to say. The apts i live at in Waco are managed by this group. They are easy to talk to gor maintenance request and the online portal makes it easy to see my pay history very convenient. You must pass back ground check and have a pretty good cred report with not one eviction.

Experiencia fantástica: Very personable and friendly staff

Experiencia negativa: Oh where to begin. Wouldn't recommend to anyone at all. When my lease is up I'm never going to come back to a Cromwell managed place. Edit: it has nothing to do with y'all 'enforcing the cleanliness standards' and absolutely with how the attitude of the employees are. Especially with dealing with all we had to deal with when y'all first took over managing our complex.

Experiencia fantástica: The owner is amazing she has very good staff all in all a good company to rent from!!!

Experiencia negativa: I would not recommend. I feel Cromwell only cares about their money. If you have a problem or something is broken. They will get to it whenever they can. The women at the front are rude. The house I stay in is falling apart and they have already said. Each year they will be going up on rent. This house isn’t worth what they are trying to charge. I will say this. Anything you do with them. Make sure you take pictures, have something in writing, and keep all receipts. I pay rent on time. I received a letter one time saying. I would be evicted if I didn’t pay. I brought my receipt back to show them. Christian is the one that signed off on the money order. It wasn’t we apologize this happened. It was oh ok.

Experiencia positiva: Doing great so far! Company was supper attentive during our move and extremely helpful with any problems we have had since.

Experiencia negativa: Cromwell Company is by far the worst company to ever rent from. They are ugly & only care about money. They wouldn’t even help me even though I let them know my mother has currently passed away & had no life insurance so I would have to bury my mother & even the judge asked them would they help her in my time that I was going through they wouldn’t even help. and to say I have a job that pays me ever week. Wasn’t nothing I couldn’t catch up on…. THEY ARE COLD HEARTED AND HAVE UGLY SOULS & that the Manager and the Guy who owns it. The two girls that sit in the front are very sweet and nice. They didn’t even say Sorry for your loss nothing UGLY UGLY PEOPLE I wouldn’t recommend them to NOBODY!!! Absolutely nobody.

Experiencia negativa: First they said that we had till the end of the month to send pictures of the house interior. Now that pictures are ready to be sent, we received a call that they will send someone over, even though it is not the end of the month at the time of this review. Saying one thing and doing something different is bad business. They want something to be done promptly, yet they can't give us a simple yes or no answer if we are allowed to make a modification in a room. I am dissatisfied. The only positive thing is that the rent is cheap.

Experiencia fantástica: Awesome staff helped with every question and concerns I had Highly recommend them with all your housing needs

Experiencia fantástica: Management is professional and understanding. I give them 5 stars

Experiencia fantástica: Grab a key and self show some very nice properties

Experiencia positiva: Leighton I wanted to say thank you for working with us on getting the trees trimmed that were hanging over our home from one of you properties, we really appreciate it and how you handled this situation, very professional and in a timely manner, thank you

Experiencia fantástica: I'm trying to get this any help

Experiencia fantástica: I have rented through a few different property management companies in the Waco area, and Cromwell is easily the best experience I've had. Christin and the team were always a pleasure and worked with us through the few issues that came up throughout our lease

Experiencia fantástica: The Cromwell Management Co. is the best in the business. They have the very best staff in the office and out in the field of Maintenance. I’ve had the pleasure of leasing a couple of properties from them and they are so easy to work with. They care about their tenants and about making a difference in the community! Thank you Cromwell!

Experiencia fantástica: Love it

Experiencia negativa: I left the property in excellent condition It was professionally cleaned they charged me $675 to “touch up “ paint and $125 to remove a small chair from the front porch! Do not lease from these people!

Experiencia fantástica: Always super helpful

Experiencia fantástica: I have been renting a house through Cromwell for a year. Just renewed my lease for another year. They have been a pleasure to deal with every step of the way

Experiencia negativa: My brother still a teanent he went to the office to terminate the lease which is going to over this month august 2021 they took him to the back room lock the door and harassed him to sign the new lease I call 2 times they hang up my phone now they are going to serve him Evacuation notice I hired an attorney will file a charges and see them into civil court There services are poor quality un ethical and no standards every time we call for the service nothing would done during the whole time I stayed there I personally visited the place several time I would not refer no one

Experiencia fantástica: First off, I just want give a big shout out to the staff there. They are all kind, caring, and professional. Anytime something needed to be fixed, they were very responsive and made sure any issues were resolved quickly. They are more than just property management in my eyes though. During my wife’s bout with cancer, they were extremely supportive and understanding, which made dealing with the adversity a little easier. For that, me and my family are very thankful. Regardless of what anyone else has to say, this has been a great rental experience, and we would definitely rent with again in the future if need be. Thanks again to all of the fine people down at Cromwell. Gonna miss seeing you all after we move.

Experiencia fantástica: Very professional and pleasant to work with. Christin Castillo provided excellent customer service and very responsive when contacted. Highly recommend their services.

Experiencia positiva: I will have to come back to this rating in the future. But for right now Im giving them 3 stars.

Experiencia fantástica: On wednesday Feb.16 the pipe going to the water heater broke because of the freeing temp.so we had no water. the roads were very icy. I called the work order in that day. Will and Joe came the next day and had us fixed up with water. so I wanted to share my experience what those amazing guys did for me and my family. Thank YOU Will and Joe!

Experiencia fantástica: I have had nothing but positive interactions with Cromwell and their staff. They went above and beyond to meet my needs in finding me a great home. I highly recommend them!

Experiencia fantástica: In the Spring of 2020 we were making decisions on Mom's house. What set Cromwell apart from other agencies? First, they answered the phone and second they answered questions during the first call when their competitors put us through a series of phone tags. And then COVID hit and everything went on hold. By June the house was ready to go on market and our people at Cromwell, Leighton and Aaron were optimistic about a quick sale. And then the water heater broke and flooded the house. Most agencies would walk away but Cromwell stayed with us. They helped arrange the water mitigation and build back to get the house on the market. They answered questions and always returned emails and calls. Finally in mid-July the house is on the market. Within three weeks we had an offer at at near-asking and we accepted. Cromwell advised us throughout the closing process and we closed on schedule. Waco has larger and flashier agencies. If that's what you want go there. If you want a family business where the people are down-to-earth and treat you like family then go to Cromwell.

Experiencia fantástica: Agency is very respectful and professional. Communication is very responsive and impeccable overall when needing assistance pertaining to a lease or estate. I would recommend this company any day of the week.

Experiencia fantástica: Excellent Management team! Very helpful and understanding! I recommend them! Great and very nice team! Keep it going!

Experiencia positiva: Great experience

Experiencia negativa: I own 3 properties two rented and 1 needed a 1yrs roof repair so I rented from them.... never again! Straight up problems... Glad I'm away after my 1 year lease was up.

Experiencia positiva: Large, clean office. Friendly staff who seem helpful.

Experiencia positiva: I recently moved out of a home I was renting through Cromwell. I called to notify them we would not be renewing our lease a month in advance. They told me I would need to give written notice. I gave written notice a month in advance. They said I skipped out and did not notify them. I turned my keys and garage door opener into their drop box like I was asked to do and they said I skipped out and did not turn the keys in. I even called the day after I dropped them off to make sure they received them and the woman I spoke with checked, came back, and told me they did receive them and thanked me. Now that I am asking about my deposit they are saying I never turned my keys in. I should have taken a picture of myself putting the keys in the box and I should have recorded every conversation I had with the employees there. They are lying about not receiving my notice and lying about not receiving my keys. That is the excuse they are giving for not returning any of my deposit. They also said I should have cleaned the ceiling fan blades and cleaned the oven better. They said the bathrooms looked great. That's b/c I cleaned everything twice to make sure I would get my deposit back. When we moved in everything was filthy. I'm very disappointed in the lack of honesty and professionalism from this company. I am editing this review since yesterday. Leighton Cromwell contacted me today saying they found my keys that had dropped behind the drop box somehow. They still have not found my letter that I was not renewing, but I appreciate Leighton calling me and letting me know that the keys had been found. She was very professional and apologetic. If you are going to work with this company I would suggest working with her. She has made sure that I am getting my deposit back. Thank you.

Experiencia fantástica: Great management team. Tobey was awesome and efficient.

Experiencia positiva: Listing was not a very accurate representation of the property we viewed. Agent seemed annoyed by customer in line before me. Not the best experience but she was still helpful. Didn't catch her name.

Experiencia fantástica: I do appreciate the wonderful and understanding staff at Cromwell. They are flexible and understand the importance of personal schedules. I enjoy doing business with Cromwell and urge others to do the same.

Experiencia fantástica: Cromwell co is absolutely excellent and everyone at the company is so accommodating and helpful. Great staff, great response time and willing to work with my schedule! Ms. Cromwell is a boss

Experiencia negativa: Gemini Village Apartments have went downhill since being taken over by Cromwell. It's like pulling teeth to get maintenance to come and fix anything. When you call for an update of the maintenance request, Cromwell (who has no customer service skills at all) treats you like you're getting on their nerves. It's not until you get angry with them that they MAY decide to come and fix what's broken. No one should have to beg to keep their home maintained when they are paying rent to you. DO NOT MOVE HERE! YOU WILL REGRET IT! I am counting the days until I can become a homeowner and move away from here. BUYER BEWARE!!

Experiencia fantástica: Cromwell Management is a fantastic professional company to work with! They handle all issues and work orders quickly and efficiently. Would highly recommend them to anyone!

Experiencia fantástica: Good people

Experiencia fantástica: The Cromwell Co, was so professional and helped me when I was down and out. They helped me find a perfect home for me and my three children. The owner made sure I was well taken care of and all of the staff were incredible, I really felt like they were all concerned about making my family safe and happy.

Experiencia fantástica: Hands down, the best management company we’ve used. Quick to respond, pleasant to speak with on the phone, very personable to interact with. It’s great to know that the properties and tenants are satisfied and content. Leighton and her team at Cromwell have done a fantastic job!!

Experiencia fantástica: Friendly staff and hard-working maintenance guys. They have helped fix issues in a professional and timely matter.

Experiencia fantástica: They have helped lots of people I know find housing. I know they work hard to help people and make things right even if it means working long hours to get the job done. Good caring people!

Experiencia fantástica: I've had two different experiences w/Cromwell Co., particularly employees Jason & Kenny, and can't thank them enough. Both were kind, courteous, professional & truly cared about helping me out. Power to you all & my sincere thanks! Sandra O'Connor, Bent Tree Place

Experiencia fantástica: Great customer service, clean and orderly homes, quick turn around on maintenance request!

Experiencia negativa: Whatever you do don't deal with Crysten..she is very rude and a crook!! I wouldn't never do anyone like she she did me. God Bless her..

Experiencia negativa: Horrible

Experiencia fantástica: The staff at Cromwell are wonderful.