Red Rock Property Management

Experiencia fantástica: Great staff! We work closely with Ethan, and communication is always excellent. He’s helpful with any questions and quick to assess and address anything we need. We love providing them with our services!

Experiencia negativa: A friend and I both paid the $55. I got my background check but friend did not. Ive emailed and called several times over about 2 monthes and haven't herd back. These people are complete scammers. Do not trust or rent from them ever.

Experiencia fantástica: I've been with Red Rock as an owner for nearly five years now and I must say they have treated my property very well, especially in this latest instance. On the day of a move in for my tenant my manager discovered a water leak near my water heater. Not an ideal situation, but by the end of the day not only was the leak issue solved but the water heater was replaced as well. The tenants were able to move in with minimal delay. Very good service with extremely nice people. Couldn't recommend highly enough.

Experiencia fantástica: We recently did some sign work for Ethan at Red Rock Prop. Mgmt., and I found him to be courteous, friendly, and professional. He set clear expectations of what he needed from us for the sign work we were doing for him. I would readily work with Ethan at Red Rock again! Barry Buer YESCO Sign & Lighting

Experiencia fantástica: We have had nothing but good experiences with Red Rock Property Management. Great communication and every member of their team is kind and professional. I'd recommend them for sure!

Experiencia fantástica: When we moved here we were rushed into getting a new place quickly and in the dead heat of summer. Our AC unit had gone out of the rental we were staying in and Red Rock accommodated us SO quickly and easily and was able to get us into our place sooner than anticipated with zero grief- can’t tell you how much my family appreciate this! Thank you Red Rock!

Experiencia fantástica: I came to Red Rock with a 4 plex needing new management. The transition has been smooth and my tenants have liked the ability to place work orders online. I have been happy with the communication and support as we have made the transition. We are one year in and all has gone well

Experiencia fantástica: Red Rock Property Management is by far the most understanding & attentive I've ever worked with. The staff are all very kind & nice to work with. ❤️

Experiencia fantástica: We have a great working relationship with Red Rock Property Management. They provide a good service and have friendly agents. They have worked with us several times when we have needed help with our rental. They are quick to respond and easy to work with.

Experiencia fantástica: Red Rock property management has been excellent! They respond to your concerns in a timely manner and have been very friendly since the start. I wouldn't hesitate to recommend them to anyone looking for a place to live.

Experiencia fantástica: I've lived at Red Rock now for over a year and I've never have had any issues of any kind with them and the people that I've met from red rock have always been very polite and respectful and helped me out with any type of questions I've ever had and I appreciate that a lot. Thank you for your respect and your understanding and kindness. Todd Duke

Experiencia fantástica: It's been a stress free experience moving into Circle J park. Redrock has been responsive to my questions. They are currently still working on my water system for Spring watering.

Experiencia fantástica: Its a very beautiful and safe place to live in.the management team is also very good and respond fast if there's any issue my family and I are happy.oops before I forget the rooms are very spacious and modern and very new too.

Experiencia fantástica: Red rock has always been super friendly with every interaction. They have made moving in and moving our processes super easy and fast. I have loved renting properties from them! Maintenance has always been super fast and helpful! If we have questions they are more than willing to help out and find the right person for the job!!!

Experiencia fantástica: Red Rock has been great to work with from start to finish. I would recommend them to anyone looking for an easy rental experience.

Experiencia fantástica: I have 5 properties that Red Rock manages. It takes the worry & stress off of me knowing that my properties are well taken care of. If there is a problem, I have the assurance that it will be taken care of professionally, courteously, & thoroughly.

Experiencia fantástica: I am a tenant through red rock and have leased my shop for a few years now. They have done a good job getting back to me anytime Ive had concerns or questions. I have recommended them before and will continue doing so.

Experiencia fantástica: We love our little place. We love that we don’t have to mow the lawn. Our neighborhood is nice and quiet and our neighbors are really friendly.Red rock does a yearly check on the property and it was simple and stress free. Living here has been a relief.

Experiencia fantástica: Very happy with Red Rock and how they manager our property. Great communication, follow through, and willingness to have hard conversations.

Experiencia fantástica: We've loved everything. Immediate response to necessary repairs. Proper enforcement of rules.

Experiencia fantástica: It is very peaceful living at a Red Rock property!

Experiencia fantástica: I have been renting from Red Rock for over 4 years, home is a great quality and fairly priced. Communication could be better from management, however they did a great job at fixing a wrong during my last lease renewal.

Experiencia fantástica: Property management is quick to get back to you with any concerns you may have, company is easy to work with and is flexible in working with you. They worked around our schedule when we were trying to find the time to view the house we live in now between my husbands job and our kids. We found this extremely helpful.

Experiencia fantástica: I have used Redrock for multiple properties and they make everything so easy. From paperwork to advertising and communication, they are on top of it!

Experiencia fantástica: Everything except the carport lighting has been taken care of immediately and I appreciate that. I know that the carport lighting is a challenging Issue.

Experiencia fantástica: Jase went above and beyond for me! Needed help submitting some information because of the situation I am in he stepped up and made sure everything was good on my end to make sure I had a first dibs on a place for me and my daughter. God bless that man needs a raise!

Experiencia positiva: Been renting with red rock for over 2 years now. Every request gets answered quickly.

Experiencia fantástica: The tour of the property was a delightful experience. I personally was toured by Jase (not sure I spelled the right, haha) and he was so engaging and thorough in giving information I needed. The application process was a breeze (their online platform makes the process streamlined and hassle-free). Move-in day had zero issues, and opening a work order via their app makes the task a breeze. Samantha Jones is a lovely help for when I have questions and concerns. I'm a first-time Red Rock renter and am enjoying my experience so far!

Experiencia fantástica: Almost 2 years in and we're still as happy as day 1 move in! Any concerns we have are remedied right away, including a brand new heating/cooling system installed when ours failed during the hottest month. We're looking forward to spending more time with Red Rock!

Experiencia fantástica: Very positive experiences in the last 2+ years with Red Rock. Quick communication and very convenient app available for any needs.

Experiencia fantástica: As a Real Estate Professional, Red Rock has been great to work with!

Experiencia fantástica: meriah is so so helpful. she answered all my questions and made everything so easy and fun. she really shows how much she loves her job and loves to help people!

Experiencia negativa: I was looking at one of their properties and after a month waiting they told me I was 2nd in.line. A month after that they told me the other deal fell through, would I like to proceed with my application. Great. A month after THAT, when I didn't hear anything and the end of the month was approaching, they questioned my credit score, which was at their minimum of 600, and derogatory marks, which were years old. They said they were waiting for a record from my current landlord showing my on-time payments in the 11 years of residence, and then they had to submit an RFTA to Housing. It was now the end of the year, and so they wouldn't be able to get the inspection done until January. TODAY, January 22, after me calling and leaving messages all week with no response, I called and was told my application was "deferred". What does that mean?, I asked. I'm put on hold and when they came back on the line, I was told my application was declined because 1) my credit score was at the bare minimum, and 2) I had some derogatory marks. But nobody bothered to call and tell me they declined my application, and no one, including the property manager, Loren, responded to any of the messages I left this week. This company is extremely irresponsible, and if you deal with them, especially if you are on housing, expect a royal run-around!

Experiencia negativa: I rented from them for over a year, was never late on rent, completely landscaped the yard, requested a move literally five feet to the unit Nextdoor when a neighbor moved & thought I got approved from their employee but then they had me arrested for residential burglary & kept my belongings over a month. I’m traumatized by these slumlords & suggest running fast & far if your a renter. And shame on you Donald Wong you complicit coward.

Experiencia fantástica: Friendly, knowledgeable, helpful and good communication.

Experiencia negativa: We were charged to have our garbage disposal fixed and then it stopped working the very next week now our washer and dryer is out and we're afraid to see how much it's gonna be charged to have that fixed

Experiencia negativa: Decided to try and rent from this company until our home was built. My application was placed and I was denied due to my credit. After just being approved for a construction loan and fully underwritten and approved with apartments I was denied with them. First red flag! They had this company called the guarantors to go through . I wasn't understanding the process and asked a lot of questions, bc I never heard of this process. The 2 properties I was interested in have been on the market for over 3 months, so I asked about a special. One owner was willing to give one and the other was not. After the EXTREME disconnect but also DISRESPECT from this company, which saddens me, they rented to other people. Gave me a deadline and I met it. I had a better experience with the leasing agent who gave me the tour, but these property managers, not at all. Asking a question and them telling me in my email, to let them know Monday, which I let them know Sunday, and then calling to confirm Monday, no answer, no email. But when calling in today they were happy to answer to tell me they've moved my application and allowed for other applicants to move in due to my lack of response. I thought Sunday came before Monday and Monday was Monday but Meriah & Lauren were very dismissive. No regard or accountability in their communication. No email to clarify. No phone call, to make sure. No nothing. If anyone thought I decided to move my application to another property, wouldn't you call or email to confirm I'm ok with it? Wouldn't you think, hmmm she just left a VM stating that she wants this townhome, but I thought her email stated this, let me call to clarify? No. Let's just tell her what she meant and that she's wrong! I truly dislike arrogance, feeling rushed off the phone and then transferred because she didn't want to talk. Still, I wasn't rude, I wasn't dismissive and even said there's a disconnect, but no one heard me. Luis is the only person I spoke to who is still intact with his humanity and held up his word. But I know who not to rent from. And definitely will not give my homes to be managed by.

Experiencia fantástica: I’ve had a great experience working with Lauren as my property manager at Red Rock Property Management. She’s kind, attentive, and proactive in addressing any questions or needs. She communicates well and is transparent. I have a lot of rentals that haven't been in the best shape and she's done a great job at helping with the renovations and getting them leased. She's done a great job for me and I've referred her out to my parents and clients as well. Highly recommend.

Experiencia fantástica: I moved into my place a year ago. The folks at Red Rock have been very patient, kind, Communicative, and staying on top of helping me with my situation. They also help me navigate the Red Rock rental app as well, which in turn made it easy for me to keep track of rent and other things needed for me to be a responsible renter. I appreciate every thing they have done w me and I couldn’t be more grateful to be renting my first home with them. Having a house (not an apartment) has been different, but it’s in the neighborhood I raised my daughter in for a time being. If I ever need anything, and I mean anything ( I’m disabled with learning disabilities) they are just a email, phone call or text away and very prompt on getting back to me in a timely fashion. I don’t plan on moving anytime soon, I like it here, and so does my service dog, and my other three pets. Thank you Red Rock!

Experiencia fantástica: Aleesha at Red Rock Property Management is fantastic to work with! She’s easy to talk to, super responsive, and truly cares about her residents and the vendors she partners with. It makes the whole experience smooth and stress-free. Really appreciate her!

Experiencia fantástica: We have been renting with red rock property management going on three years now. Couldn’t be happier with this property management company. We have had no issues and tabby in billing absolutely goes above and beyond to communicate any concerns and work with us. I love going into the office to pay. My rent just so I could say hi and visit with her. She’s always outgoing.. it’s been a great experience for us red rock

Experiencia negativa: As a landlord, Red Rock is simply terrible at communicating and property management. My properties were not maintained nor was there yearly walk thrus (as promised) . The result was when tenants moved out, there were never enough deposits to cover the damages that I had to absorb. Communication is horrible. You can call and email and sometimes after a week you might receive some communication. I would avoid doing business with Red Rock Property Management.

Experiencia fantástica: The lady at the front desk is very helpful. She is very sweet. She helped us with a move-in and did everything to make sure our experience was top notch. If you need anything she will do whatever she can to help. Great first impression of the company. I will tell others about my experience here.

Experiencia negativa: This one is interesting because Red Rocks was referred to us by a friend as being a highly capable property management company. From both ends of the spectrum, tenants or property owners, they continuously dropped the ball over and over. Failure to sign leases, ignoring both property owners and tenants requests, having absolutely no communication to the point of having to physically drive into their office.....it was insane. I have no idea if this is just how they operate in general but right now we are wasting our precious free time having to talk to a real estate attorney with the amount of ignorance they operated with. It's a complete nightmare for everyone involved-except them, of course.

Experiencia fantástica: The maintenance man/handy man Albert was great. Any issues I have with maintenance needs are handled promptly and completed in a timely fashion.

Experiencia fantástica: I have never had any issues! When ever I see anyone in my neighborhood, from Red Rock Property Management? They are always friendly and positive.

Experiencia fantástica: Redrock has managed our property (a condominium) for three years, and we couldn't be happier. Their professionalism and attention to detail have made the rental process seamless. They handle tenant inquiries promptly, ensuring a high level of satisfaction for both us and our renters. Regular maintenance checks and transparent communication keep us informed about the property's condition and any necessary updates. Meriah at Redrock is our contact and property manager, and she has been wonderful - always quick to respond, easy to get ahold of, and goes above and beyond constantly. Overall, Redrock has exceeded our expectations, making property management stress-free and efficient. Highly recommend their services.

Experiencia fantástica: Great management team and always super helpful! They really care about their tenants and properties.

Experiencia positiva: I have left numerous messages in regards to a rotting tree in my front yard and I haven't heard anything back about it...

Experiencia fantástica: I’ve had the pleasure of working with Red Rock Property Management as a vendor, and it’s been nothing but positive. The onboarding process was quick and organized, and the team is always friendly and helpful. They are great at communicating. Which makes the whole process easy from start to finish! I look forward to continuing partnering with them.

Experiencia fantástica: Working with Red Rock Property Management has been such a great experience. Everyone is so friendly and easy to talk to. They communicate clearly, respond quickly, and always go above and beyond to help, truly outstanding customer service!

Experiencia fantástica: Great property management and always on top of repairs!

Experiencia fantástica: Been living in the complex for almost two years. Been great so far!

Experiencia fantástica: Any time I need help or have questions Red Rock management personnel are always available and willing to help. I couldn’t ask for better landlords

Experiencia fantástica: I’ve been with red rock for over three years, I’ve always experienced great communication and quick responses for maintenance requests! The people who work here truly care and are there to help you each step of the way, both properties we have lived in have been Amazon and very clean upon move in! They have housing for many different income types which is super important and helps bring in more potential buyers! Thank you red rock!!! Special Shout out to Meriah and lauren, both have helped tremendously with our living and move in and outs!

Experiencia positiva: Easy and smooth transition! 4 stars just because communication could’ve been better.

Experiencia fantástica: for the most part if we have an issue, it is taken care of quickly. there are times that it takes a long as a couple of weeks. But honestly, that's to be expected. There are only so many hours in the day and the most pressing situations are taken care of first, as it should be. I like that I can pay rent online. It can be difficult to get in touch with the person overseeing the property which is more than frustrating. There seems to be a high employee turnover. Getting a lease renewal notice is also frustrating. I'm a planner. To me it is unacceptable to get a lease renewal after the current lease is done. I DO NOT like to live in limbo. To me communication is very important. We have been in our current home for 15 years and hope to stay a couple of more or as long as I can manage the stairs. They offer decent places to live with rent being comparable to other properties the same size.

Experiencia positiva: Red Rock is responsive with all maintenance requests I have submitted. Their website is easy to use and makes it simple to keep track of requests, payments and information.

Experiencia positiva: I have had great service and I have had not so great. I have been a tenant for three years so it all balances out. I would recommend people to Red Rock because overall my experience has been pretty good. It is just sometimes they are hard to reach. Its probably like that everywhere though. Good days and bad days - we all have them.

Experiencia positiva: It's been good just wish I didn't have to start over cause they want to sell it now

Experiencia fantástica: Beautiful property, nice people, very responsive and easy to work with.

Experiencia fantástica: Nice, quiet and safe place to live. Very pleased with going through Red Rock! Red Rock takes care of our needs and concerns rather quickly. Nice to work with.

Experiencia fantástica: I unfortunately haven't gotten to work with them personally but I've heard nothing but good things so far from friends and other people.

Experiencia negativa: I rented from Red Rock for 3 years and they periodically offer for you to be entered to win gift cards for leaving 5 star reviews. Please take the 5 start reviews with a grain of salt because of this. I rented a duplex from Red Rock and the property itself was great to start. Unfortunately, shortly after move in, the hardwood floors began to warp in areas of the home. After several communications with the company, they sent someone out to re-glue the already warped floorboards back down (red flag that they only wanted to put a band-aid solution on the problem). Shortly after the floorboards were re-glued, those and other boards began to re-pop where they were no longer attached to the floor and we were slipping on them, causing fall and injury risks. After two years of dealing with this, they finally got approval from the property owner to replace the flooring. This put us out of our home for ~1week as all appliances and toilets had to be removed. The person they had redoing the floors had left evidence that he brought his child to the site as there were miniature dinosaur figures left in the home, chewless tobacco pouches left dried in the sink, and the contractor left tools that he had to collect following the floor replacement. Their lease states that you cannot operate a business out of the rental property but the other side of the house that we were connected to, as well as just across the lane way in another rental hosted by this company, adult family homes for clinically mentally disabled adults were being hosted out of these locations. For the 3 years we lived in this property, we CONSTANTLY dealt with staff from the businesses parking in our driveway, blocking our driveway, or parking all surrounding our home (street parking was "not allowed" due to it being a fire laneway incase of emergency). Red Rock Property Management instructed us to handle the issue with the owner of the business at one point, which the owner of the business was never on site. Additionally, the patients at these surrounding units were disruptive to our peaceful way of living with the staff calling the cops on their own patients, cops walking through our backyard and property spaces, and their patients yelling/screaming/banging during various hours of the day/night due to their mental condition as well as the patients trying to enter our home. Though, maintenance was responsive to our maintenence issue concerns otherwise to the aforementioned issues. Rent included a $100 monthly charge for lawn care/water/snow removal though the lawn services company REGULARLY missed mowing areas of the lawn; and bushes were only trimmed once per year. During the spring and summers, I regularly had to trim the thorny rose bush at the end of the driveway myself just so the thorns weren't scratching up my car as the bush would become so overgrown. If snow didn't occur during the winter and therefore no snow removal services were utilized, I was still charged this fee. Upon move out, a walkthrough inspection was completed. I was advised that charges would occur for additional cleaning of the blinds beyond what was already performed and that touch up painting would be required for the 6 holes that were repaired. Red Rock Property Management proceeded to charge $500 for "Fill holes and repaint walls and color match paint". $500 for holes that were already repaired and paint that already was present from the build in the garage! With how the home was presented upon move-in, it is highly unlikely that these areas of repaired holes were actually repainted, as there was evidence upon move in that they had not completed this from the previous tenant. They also continued to raise our rent despite other vacant units - the same units as they were model houses on the same lane way - being advertised for the same price that we started renting at. Overall, Red Rock Property Management is just the same as every other property management or rental company, looking to collect money from their renters wherever possible.

Experiencia fantástica: It’s been nice especially for it being my first time living in Spokane

Experiencia fantástica: We have had the best experience. They have been great at fixing things that we need fixed ! They are so reasonable with rent as long as we communicated with them.

Experiencia fantástica: I have been very pleased with Red rock. Everyone has been so sweet and accommodating. I am going on my 3rd year with this company, and I can't imagine renting with anyone else!

Experiencia fantástica: Easiest experience ever. The process is smooth and our home was clean and beautiful upon move in.

Experiencia positiva: Not enough communication from my agent. When I call or email and leave a message I don’t get a return call or email.

Experiencia fantástica: RedRock has been our property manage in Coeur d'Alene for many years and there is no comparison to the property manager we had before they came on the scene. This team is responsive, communicative, problem-solving and customer-focused. We get quick responses to any requests and excellent problem-solving suggestions. They have a cadre of resources for any issue with a rental property. We are remotely located from our investment property and we have every confidence they are on top of all the maintenance needs of our rental unit. Thank you RedRock!

Experiencia fantástica: Lauren has been the best property manager I've had as an owner of rental properties. She is a great communicator and knows exactly what needs to happen and gets is done in a timely and efficient manner. I would highly recommend Lauren at Red Rock for any of your property management or rental needs.

Experiencia fantástica: My family and I rented from Red Rock a few years ago. It was nothing but a great experience. They offer nothin but beautiful homes that stand out amongst the rest. We had a fall spider infestation and they had it mitigated right away. We had to break our lease early and they were very understanding and accommodating. We left our rental home in perfect move out condition and received 100% of our deposit back. Very professional company and easy to work with. Even though we are now home owners, I frequently look at what rentals they have available because they always offer nothing but the best.

Experiencia negativa: Truly the worst communication I’ve ever dealt with by a company EVER. Stay FAR away from these clowns

Experiencia fantástica: We’ve had the pleasure of providing cleaning and restoration services for Red Rock Property Management since 2012. Over the years, they’ve consistently gone above and beyond to ensure their properties are well-maintained, clean, and professionally repaired. As a vendor, we truly appreciate how organized and easy they are to work with. Their communication, professionalism, and commitment to quality make them our favorite management company to partner with.

Experiencia negativa: Stay far far away from this property management group. They have super nice places but trying to get ahold of anybody, I mean anybody you have to visit in person. They work behind a locked door and you have knock to just visit them. That says a lot about them. They will not and I repeat will not return a phone call no matter how many times you call. They push you to use there online services but they don’t check the request. We request to move out 30 days prior. We had to physically go to their location in liberty lake to tell them we were moving out in less than 10 days. Not my fault you push us to use electronic means and don’t do anything about it. We had to force them to do a move out walk through. Now they won’t answer or return a phone call. They didn’t put in with Avista the move out day and I was charged for two extra months of power. Avista told me the only way to get it corrected was to have the property management group call, yet I can’t get someone on the phone. So Red Rock enjoy me paying for the two months you couldn’t get a tenant. You are welcome. Lack luster management group, not even the property groups they represent want to work with them.

Experiencia negativa: Lauren was rude from the beginning we rented an old home so issues where kind of expected and we tried to bring attention to them so that they would know what was going on with there property and we had to wait for weeks for a response and some times completely ignored and when she finally got back to us it was met with unprofessional and rude responses on top of that red rock rejected our lease renewal even though the actual owner of the house would/wanted us to continue renting his property on top of this we had to reach out to them to let them know our lease was up this is bar far a 0 star company

Experiencia negativa: Whoever was supposed to show me a rental unit never showed up for the meeting, I attempted to schedule a second, they never confirmed or denied a second attempt at a showing, I asked over text if a garage space was available with the unit, someone said they would ask about that and get back to me but never did. Incompetent.

Experiencia fantástica: Just want to say that red rock properties is a great place to rent from. Aleesha Lawson is such an amazing person, every time I had questions she would answer them super fast never had any issues there. Thank you for being great. ☺️

Experiencia fantástica: I have been a tenant with red rock rental now for about five years and I have to say hands-down the best most professional company I have ever dealt with. if there is a problem they are immediately on it. It’s so easy to contact someone through their rental portal paying rent online or Submitting a service request. The office staff is super friendly ! Highly recommend them when looking for your new home!

Experiencia fantástica: Meriah Pitcher has been helping me find my new home. She is incredible.

Experiencia negativa: I'm going to start this off by saying it is a super rare occasion that I take the time to write a review. On a time crunch, I submitted an application for an available property the beginning of August. Luis was responsive until I had everything submitted. Then nothing. Followed by more nothing. He was aware of how time sensitive my situation was, or should have been, had he read my messages. I called and left him 4 voicemails and texted him 6-7 times over the course of 3 weeks with ZERO response. I even called and asked to speak with someone else, and whoever answered the phone told me "well, it's Luis that takes the calls about applications... I'll send you to his VM." I explained why I didn't want to talk to Luis but was ignored and transferred to his line to leave another voicemail. Because of this and his lack of response, we ended up having to stay in a hotel for almost a month because I was waiting on this application. I still don't know the outcome of our applications, AN ENTIRE MONTH LATER. Absolutely AWFUL customer service. The kicker? The house we applied for is still on the market. So, in essence, they took $110 from me and my son and never responded again.

Experiencia negativa: Problem was not fixed. The sprinkler is still leaking below at the bottom of the stairs…

Experiencia negativa: We moved into our current home rented through this business in September 2024. The listing advertised laundry included, a fireplace, and radiant heat at an estimated propane cost of around $1,000 for the year. Upon moving in, the washer and dryer did not both work for the first month. The fireplace could not be used because it needed maintenance that was never completed. The propane cost for radiant heat ended up being much higher than what was discussed, and during negative-degree weather we were left without heat. There were many other issues with the property from the day we moved in (all documented with photos). Our lease ended in June 2025, but we were not informed before or when it expired. When I reached out thinking the lease ended in July, I was told renewal was not possible and that leases could not end in December, even though we're technically already month to month— a policy I could not find in writing. Communication during this time was inconsistent, with undetailed responses coming every few days. This made the situation extremely stressful and eventually we had to secure an apartment on short notice, which was a significant financial burden. I provided a 20-day move-out notice, paid a prorated amount for the remainder of our time, plus the water bill. However, the company claims we owe for the entire month’s rent even though we won't be here. The home is now relisted online with the same photos from before we moved in, which do not completely and accurately reflect the home. In my experience, the property was not well-maintained prior to our move-in, and communication from the company was poor. I would recommend that anyone considering renting from this business tour the property in person, confirm all appliances and features are functional, and get all cost estimates and policies in writing. This has been an unnecessary nightmare.

Experiencia negativa: We were only in our lease for 4 months and it was a nightmare from start to finish. Our upstairs neighbors were awful — opening our packages, carelessly throwing trash and food into our yard, and yelling at all hours of the night. Might I add, the dryer had no vent to the outside.. you had to turn on all the fans and open the windows otherwise it was hotter than hell. I’m not sure that’s even legal as it’s a HUGE fire hazard..? Property management did nothing until we called the cops and asked to break our lease (which we do appreciate being allowed to do). The only kind and responsive person we dealt with was Jase — he deserves all the good credit and always went above his job title. The company is lucky to have him. When we moved in, the place was disgusting: razors, thick dust, leaves, cobwebs. Was not “professionally cleaned” after the last tenants. That was clear. We literally mopped the walls, took a toothbrush to the baseboards and everything in between. Upon moving out. Still got hit with a $300 cleaning fee . We definitely left it better than we found it as taught by our parents. We even fixed the “landlord special” patching job over the anchors from previous tenants or the last 5 tenants considering how many there was.. filled every tiny hole (went through the place three times), but still got charged $390 for ‘repatching’ Getting ahold of management is like trying finding a parking spot at Costco on a Saturday. They came highly recommended, which blows my mind — I wouldn’t recommend or rent from them again .

Experiencia negativa: Toured an apartment and were told we were going to have a washer and dryer as well as air conditioning. Now that we are moved in and signed a lease, we are having to supply our own washer and dryer with no A/C. Would be nice to know and communicate to tenants, especially in the summer time with no alternative cooling systems.

Experiencia fantástica: I would “HIGHLY” recommend Samantha Jones from Red Rock property management to anyone & everyone… Her swift professional, outlook was AMAZING!!! She worked through the holiday weekend to make sure I got into my place when I was under a severe time crunch… THANK YOU SAMANTHA!!!

Experiencia negativa: Meriah is very difficult to work with or communicate with and I've been have issues getting access to my renewal lease, for she refuses to respond and say I signed it but dont have access to it. Which is against the law.

Experiencia fantástica: Great service / fantastic staff. They get it done and do it right... A must call if you're looking for rental services

Experiencia negativa: Abysmal communication skills. They don’t respond to emails, calls, texts until management is roped in (as the previous review coincidentally also touches on.) Different property manager, same problem (Samantha). I have received more contact from them in the past six months about their magazine or about events they sanction than I have about my property over four years. If you haven’t already, take your business elsewhere.

Experiencia negativa: Meriah has been our property manager for 1 year. She lacks customer services skills and has great difficulty in effective communication. Communication via phone is nearly impossible with her preference to be email or text, however, that is delayed for weeks before receiving information or answers. Not until a supervisor is contacted does Meriah respond. Quite frustrating.

Experiencia fantástica: I didn’t end up moving to Washington but the person I spoke to through their company was very responsive and answered all of my questions in detail, as well as helped me through the application process so it was easier to complete. I’d highly recommend them for anyone looking to move to the area and if I ever move out to Washington, I will be going through this company

Experiencia fantástica: So glad to finally have a good property management company to work with. Thankful that whenever there is an emergency, a real person actually answers! Aleesha was amazing last time we had an emergency. Highly recommend!

Experiencia fantástica: Sarah demonstrated her clear understanding of the rental market. She worked diligently on short timeline to rent my property and helped me find a place to rent during my job transition, making the process smooth. I can't say enough good things about my experience with Sarah and Redrocks Property management. Highly recommend them and would definitely work and use their service again.

Experiencia fantástica: I’ve been working with Red Rock for nearly 3 years now and I continue to be happy with the great service I’m receiving

Experiencia fantástica: I viewed a property today with Jase, it went smoothly and quickly! I just wanted to say that he was extremely kind and helpful, and was part of the reason why I ended up applying right there in the driveway. Easily one of the nicest people I've dealt with in a long time. Thank you Jase :)

Experiencia fantástica: We just put a 4-plex with this management company. I have been impressed with their advice and help in the transition to their company.

Experiencia fantástica: Red Rock has been the property manager for our CDA residential rental home for 5 years now. They are very pro-active in maintaining our investment, always alerting us to any upcoming needs. All leases have been handled efficiently and we have had minimal loss of income during these transition periods. Can't say enough about how great a team they are to work with. Go Red Rock!

Experiencia fantástica: Quick to respond to any questions or issues, although they’re managing such a large number of tenants. Every single person who works for this company is easy to approach and so kind! I feel so lucky to have found this company to rent through, when I relocated from a different city.

Experiencia fantástica: I’ve been renting from them for three years and they have been amazing. They respond promptly to concerns and correct them just as quickly. Very happy with Red Rock

Experiencia fantástica: We have leased from Red Rock for over 4yrs now (2 different properties) and have been happy with both properties. Thank you.