FirstService Residential - San Diego

Experiencia fantástica: The team has always been very responsive to reports of issues in the community.

Experiencia fantástica: I have been living in the 3roots community for over two years. Nafisa has been a fantastic HOA manager for the 3Roots community. She is professional, responsive, and always willing to help residents with questions or concerns. Her communication is clear and timely, and she truly cares about keeping the community running smoothly. We really appreciate her dedication and hard work!

Experiencia fantástica: Five-Star Review for Our Community Manager-Nafisa Braimah I would like to sincerely thank our community manager for her outstanding professionalism and support. She truly goes above and beyond for our community. She generously allowed our HOA homeowner group to use the clubhouse at no charge for our community gathering, which made a big difference for all of us. Her willingness to support residents and encourage community connection shows her dedication and care. Throughout the entire process, she was responsive, organized, and very clear in her communication. Her professionalism, efficiency, and attention to detail made everything smooth and stress-free. It is rare to find a community manager who is not only highly capable but also genuinely supportive of homeowners. She sets a true five-star standard for community management and makes our neighborhood a better place to live. We are truly grateful to have such a professional, thoughtful, and reliable community manager.

Experiencia fantástica: Thank you so much First Service Residential for having such a great General Manager, Ashley Fernandez , at your Civita property. Ashley is welcoming, knowledgeable, professional- a wonderful ambassador for Civita. She helped us greatly. In a world where terrific customer service is hard to find, Ashley is a shining star for your organization.

Experiencia fantástica: Excellent service. They resolved an unexpected issue immediately. All the staff was very kind, helpful, and highly professional. I truly appreciate the support I received. Thank you for your efficiency and great attitude.

Experiencia fantástica: We have lived in the beautiful Electra building for 16 years General Mgr, Elle Mondant, Assistant General Mgr, Michelle Schillaci, along with Nora Pangelinan, lead specialist and the other staff and team members are all so friendly and helpful! We feel like a big happy family here! Thank you all for making life a pleasure living here!

Experiencia fantástica: Whenever I have needed anything from the Electra First Service team, they have been very attentive, thorough, and professional. In particular, I would like to recognize Elle, Michelle, Nora and Laura, who all are always pleasant, proactive and quickly resolve issues or questions. Thank you for your professionalism in managing our Electra building and home!

Experiencia fantástica: Andrea Cameron was simply amazing getting our Solar Project HOA approvals, she guided through the forms and got us into the approval queue in time to make the project timeline. So prompt, So responsive. Wonderful service.

Experiencia fantástica: Emily was most helpful in assisting me navigate the trash collection transition in our neighborhood, providing background information, options, and contacts.

Experiencia fantástica: I'm a 22 year resident of Horizons, and it's truly one of the best places to live in Downtown San Diego. The building is beautifully maintained with extraordinary views and a perfect location - just steps from the Gaslamp, Petco Park, the Convention Center, the Embarcadero, Ralphs Grocery. and easy access to the trolley and train. What truly makes Horizons, special though, is our outstanding management team. Brian, our building manager, and his assistant Catherine go above and beyond for the residents every single day. I've had several situations where they have been incredibly responsive and kind. When I couldn't reset the fob for our new front door, both Brian and Catherine came right away and resolved the problem on the spot. When the shelves in my closet collapsed and everything spilled everywhere, Brian not only came to personally to check the damage - he helped pick up the items and even connected me with someone that same day to replace the shelves. When my dishwasher suddenly leaked and sprayed water, Brian temporarily repaired it so it wouldn't cause more damage to our unit and the adjoining unit. When I needed air filters changed, he came within minutes and had them replaced in the wink of an eye! But what meant the most to me was when my husband suddenly collapsed. My usual helpers weren't available, so I ran to Brian for help. Without hesitation, he came immediately, gently lifted my husband onto a chair, found a wheelchair, and helped me get him to the car so I could take him to the emergency room. I will forever be grateful for his compassion and calm in that moment. Brian truly leads with his heart - following not just the letter of the law, but the spirit of it - and Catherine is a wonderful support making sure the staff are appreciated for keeping the residents safe and the building kept spick and span. Together , they make living at Horizons a real pleasure.

Experiencia fantástica: I want to give a shout-out to FirstService Residential and their management of the Breeza in Little Italy, by Alma Galindo. I've experienced other mgmt. companies in other buildings and FirstService Residential is top-notch, thanks mainly to Alma Galindo, imho! Alma on-the-ball all the time and works seamlessly with owners, residents and on-site contractors. I and many other residents at the Breeza really appreciate having Alma as our building manager. Thank you.

Experiencia fantástica: As an owner of multiple condos in the downtown San Diego area, the management at The Electra Condominiums are top notch. I am an original owner of this building and have seen many changes in management through the years. I have observed Elle Mondant, the GM, Michelle Schillaci, the Assistant GM, and the entire Electra team as very attentive, courteous and hard working serving the needs of all the resident. I am a happy owner at The Electra Condominiums!

Experiencia fantástica: Wanted to give a huge shout out to Alma Galinda at Breeza. She is what makes Breeza great. Always there to help out. On top of day to day maintenance and looking for ways to make Breeza the best place to be. How she finds the time to make each resident feel special while keeping everything together I don’t know but I really appreciate it.

Experiencia fantástica: We have had a fantastic experience working with First Service Residential and their staff!! Alma Galindo is an excellent manager who is great to work with, is very knowledgable, is extremely responsive and takes a reasonable approach to any issues that occur.

Experiencia fantástica: I own a condo at the Breeza in San Diego and the Breeza is managed by Alma Galindo. Alma is one of the main reasons I bought at the Breeza. Alma is fair and manages strictly to the HOA bylaws. She's has a great rapport with all residents and is a great communicator. Thanks for all you do Alma!

Experiencia fantástica: I have lived in the Electra building for 14 years and I am quite familiar with the management company First Residential Service. Elle, Michelle, and Nora have done an outstanding job managing a 43 story building with 250 units. They are up to date on all the complexities and day to day operations and management and they are superb problem solvers. Just as important they are kind and respectful to the homeowners. Always available to listen and help whenever possible. Without any reservation I would recommend First residential services for property management and anyone planning to buy a unit in the Electra building would be lucky to have Elle, Michelle, Nora, and the rest of the excellent people who take the finest care of our beautiful property.

Experiencia fantástica: It is a pleasure working with Michelle, Elle and the team at the Electra. They are professional, friendly and helpful.

Experiencia fantástica: I’ve had experience with buildings all over downtown, This is by far the best!! Sapphire tower has the best staff and team all around.

Experiencia fantástica: Our building Administrator Alma Galindo at Breeza in San Diego is outstanding. Always responsive, kind and committed. Alma Galindo doesn’t just manage Breeza, she cares for the people who lives here. She is warm, attentive and always available when we need her. Thanks Alma for your dedication, we feel supported, value, and truly at home in this community.

Experiencia fantástica: I am owner of a unit at Breeza, and I am amazed by the professionalism of First Service Residential. I have never thought a property management team can be this good. I am so grateful by the work done by our general manager at Breeza, Alma Galindo. In short, owning a unit in Breeza has been an expectacular experience thanks to Alma. She is very professional, friendly, always on top of things and with a great attitude— from communicating with residents and keeping us informed, to ensuring the building is well-maintained, safe, and running smoothly.

Experiencia fantástica: I have been a proud resident at The Electra for 13 years. The beauty and historic history of our Conservatory, as well as our tremendous views and private location attracted me to this building, but it’s the people who have made living here HOME. Our staff is always welcoming in a very personal way. Small acknowledgments like a wave when driving up, or a door opened when leaving on foot are very much appreciated. The tremendous service starts at the top with Elle and Michelle who make it all tick with harmony. They have a very open door policy and are willing to listen about any subject, no matter how much lower than their pay grade. They are seen around the building every day observing the staff with an attitude of teamwork. They set a tone for professionalism that is still very friendly. This attitude definitely carries over to our Ambassadors. The current staff is the best ever. Their uniforms are very professional, as are they. The front desk staff often makes my day with their cheerful inquiries and quickness to grab a cart, a package, or help with anything needed. I would also like to add specific kudos to our wonderful housekeeping staff. The building really is spotless and every one of them has a smile and a nod for each resident. They seem quite happy with their jobs which says a lot about management. I feel valued as a resident always.

Experiencia fantástica: I live at Breeza in Little Italy, and have been pleased with First Serivce’s response times for emergencies. This was something our last company wasn’t as good at. Response time is key to secure our building and try to save money by not prolonging the issue. In addition, the personal response, time and attention our General Manager Alma Galindo has provided, especially in an emergency has been exceptional! She even worked with us to ensure we were good after she was off work and that is so appreciated! Our staff is well managed and prompt to respond to work order requests. The building is kept immaculate by a dedicated housekeeping crew and in working order with such an helpful and diligent building engineer. I love living at our building!

Experiencia fantástica: I’ve had a really positive experience with the front desk staff at Sapphire Tower. Zach, Chris, Karlo, Bris, and Daniel are always friendly, professional, and willing to help with anything that comes up—whether it’s receiving packages, answering questions, or handling maintenance requests. Martha, Mauricia and the rest of the cleaning staff keeps our building spotless but are also warm and kind. There have been a few small delays here and there during busy times, but overall, their service is reliable and consistent. It’s great to have a front desk team that clearly cares about the residents and keeps things running smoothly.

Experiencia fantástica: We have lived at Sapphire Towers for almost a year. Having dealt with other high rise management teams , this is by far the best.Zack, Chris and all the staff are always friendly, responsive and do a great job. I'd would go 6 stars if I could!!

Experiencia fantástica: We have worked with Alma since she began at the Breeza community at 1431 Pacific Highway. I cannot say enough in regard to how our building is maintained. Alma’s professionalism and communication skills are as good as i have witnessed. We have owned property downtown for 25-years in multiple buildings with many managers…

Experiencia fantástica: This is at least the third management company we have had at Breeza and by far First Service is the best and most competent. We were fortunate to keep our General Manager Ms Alma Galindo who transferred from the prior Management Company to First Service which I am sure attributed to a seamless transition. It was very notable of the positive support First Service provides to Alma as well as to the owners, residents and business in the community and their prompt response to matters brought to their attention.

Experiencia fantástica: I have been very happy with our new management company and they have done a great job here at Breeza. And Alma Galindo is the best GM ever!

Experiencia fantástica: Sapphire Tower Chris and Zach go above and beyond to make sure the building is well maintained and protected.

Experiencia fantástica: The front desk at Saphire tower is outstandingly helpful and always there for us when we need them. Wouldn’t pick another team if I could! Chris is a great leader & manager

Experiencia fantástica: Alma at Breeza is the best! She cares about her residents and is always available to provide solutions for situations as they arise.

Experiencia fantástica: Our community at Breeza is a wonderful place to live thanks to our GM Alma Galindo and the rest of the staff at First Residential. She is readily available and quick to lend assistance. Alma always has a smile and a kind word. We can count on her to uphold and enforce our HOA guidelines firmly and consistently while always being fair. We are lucky to have her.

Experiencia fantástica: We have lived in the Breeza community for 10 years and Alma Galindo is the most responsive and communicative manager that we’ve had. Her professionalism and attention to detail helps run our community smoothly. We can count on her to address issues and follow up in a prompt manner while always being friendly and kind.

Experiencia fantástica: I have lived at Breeza, in downtown San Diego for the past eight years. We have had numerous companies manage our beautiful environment. In my opinion we have had none better than First Service Residential and their fabulous executive team. The gem in the team is our general manager at Breeza, Alma Galindo. She is professional, organized, and kind. I don’t know what we would do without her. Everything is done without drama, and she treats every single person with respect and dignity. Her job is not easy, nor simple, and yet she seems to do it effortlessly, balancing numerous tasks with a smile…and without drama. Thank you, FSR and thank you, Alma. I appreciate you.

Experiencia fantástica: I have been in the building for 16 years. I think this is the best it's been managed with the combination First Service Residential and General Manager, Alma Galindo. Alma's the best.

Experiencia fantástica: First Service Residential recently started managing our building. We are very pleased with First Service Residential and especially pleased with our on-site manager Alma Galindo.she is the very best!

Experiencia fantástica: We appreciate the great service we receive each day from Elle, Michelle, Nora, Laura and the rest of the staff. They always have a positive attitude and very responsive to our needs. Electra would not run as efficiently without them.

Experiencia fantástica: First Service Residential at the Electra is guiding us through a crisis. They have made the process less painful than it may have been without their guidance and expertise.

Experiencia fantástica: Emily is always kind, professional, and exceptionally helpful. Since moving into the Del Sur community, our family has been so grateful for her help and responsiveness. From resolving issues quickly to helping with pool access and community communications, she consistently goes above and beyond. Her dedication and care truly set the standard!

Experiencia fantástica: I want to recognize Rocio “Rosie” Olascoaga and Conrad Snell for their outstanding work managing our community. Both are professional, responsive, and genuinely care about residents and the property. Rosie is proactive, organized, and ensures projects run smoothly from start to finish. Conrad is calm, knowledgeable, and handles every situation with fairness and respect. Together, they communicate clearly, follow up promptly, and go above and beyond to keep our community well maintained and running efficiently. Their teamwork, dedication, and positive attitude have made a huge difference. We truly appreciate their commitment and would highly recommend them to any community Damon Leaks / California Terrace Vice President

Experiencia fantástica: The Electra management team is top notch and a pleasure to work with! While I do not know many of the newer team members since the transition, I can’t say enough about Michelle, Nora and Laura. They are bright spots on the team - always helpful, friendly and a joy to interact with. The overall management of the building has continued to improve over the past few years, in part because of a fantastic HOA board leadership, along with the changes in management and service providers. Thank you to the team for all of your diligent work!

Experiencia fantástica: The crew at Del Sur Ranch House are super helpful, patience, and thorough. I had to seek guidance on some work needed to our lot. Andrea Cameron and Silvio Lopez sent me Bylaw information, design detail information, and they each, separately, followed up to make sure we had what we needed to proceed with the work. Appreciate their kindness and great customer service.

Experiencia fantástica: My husband and I have owned our condominium at The Electra Building for 10 years. We could not be happier living in this community under the daily direction of the Management team and staff. Elle Mondant, our very professional Property Manager works collaboratively with Assistant Manager Michelle Schillaci who deserves kudos for the amazing job she does every single day. The entire team including the front desk, (Nora and Laura) are professional, warm, and truly dedicated. No request is ever too much, and everyone goes above and beyond with genuine care for the residents. They take pride in their work, bring our community together and make living in this beautiful building an absolute joy. Five stars, without hesitation!

Experiencia negativa: It seems customer service with FirstService Residential is largely based on who you get as your community manager, and unfortunately the manager of the HOA, Morada Maintenance in Rancho Bernardo, has been non-responsive and unorganized, unnecessarily delaying my architectural application for 3+ months. I still don’t have a response from the Board, which is not in keeping with Davis-Sterling guidelines. I am currently involved in two other HOAs and the Architectural Chair of one, so I know how things should run. Unfortunately this is the worst customer service from an HOA management company I have ever experienced. Luckily, after reaching out numerous times by phone, email and the online portal, I was able to connect with someone not involved with my HOA to move things forward a little, but at this point the issue is still unresolved.

Experiencia fantástica: Alma at Breeza is top tier!! Always kind, super communicative, and truly has a solution for it all. Her management with support of FirstService Residential staff has and continues to do a great job of maintaining the safety, cleanliness, and comfort of our community.

Experiencia fantástica: I have owned a condo at Breeza in San Diego, California for six years and own a condo in San Francisco. The HOA had an adequate management company already in place when I bought. The HOA's Board decision to change management services and contract with FirstService Residential showed Breeza residents, and myself, what a first rate, responsive and professional management company can achieve! Alma Galindo, Breeza's on-site manager and contact, has always demonstrated commitment and professional integrity to all residents and vendors! Alma Galindo and FirstService Residential understands all aspects of building management, from structural, electrical, plumbing, HVAC, elevators, routine maintenance, code compliance, insurance, budgets AND most importantly people, whether they are vendors, employees or residents. Alma Galindo enables FirstService Residential to deliver the highest level of property management services!

Experiencia fantástica: I have been living in Breeza for almost 3 years and absolutely love it. Can’t say enough nice things about the location, the beautiful building and the folks that live in the building. It was the was the best move for my little family. The building is dog friendly and so perfectly located to parks, the harbor and restaurants in Little Italy. The building is always clean, staff are very friendly and the building is run very efficiently. We love the building supervisor, Alma, who will always greet our dogs with treats and friendly conversation. She was so helpful when we were navigating our move from the Bay Area to San Diego and continues to support our needs till today. We are so grateful to have found our happy place.

Experiencia fantástica: Breeza is the best community, now managed by FS, and Alma is the BEST GM !!

Experiencia fantástica: We came to SD 3 years ago finding the perfect spot at Breeza!! Alma, our GM was and is the most welcoming & dedicated person. She works every day to create a community and is always ready to help in any way needed. We have a great crew of dedicated people making Breeza an amazing place to call home

Experiencia fantástica: I want to give a sincere appreciation to the team at the Electra Building. Starting with Elle and Michelle, who have endless patience and kindness. Every owner can ask the same question and they still respond as if it was the 1st time ask. They are professional and I have found them to always follow up.

Experiencia fantástica: I have lived at Sapphire Tower for fifteen years. The FirstService Residential team including management, front desk personnel, building maintenance and housekeeping are exceptional. I also greatly appreciate the low amount of turnover within the staff. Thank you so much!

Experiencia fantástica: We have owned our Electra condo for 14 years. The “Elle-Michelle” team are the best we’ve ever had. They are totally dedicated to the building and all the residents that live here. Their work ethic is above all else. We do want to acknowledge the amazing job. Michelle did is acting manager for the six months before Elle arrived. She really established and “ Open door policy” To everyone and it stands to this day. All are welcome to her office with a complaint or just a hello. We are very thankful to have them here at Electra. Sid and Bonnie

Experiencia fantástica: The Team (Elle, Michelle, Nora, Laura and Miguel) are outstanding. So helpful in all situations. Specifically and just recently with a nasty plumbing issue. So professional and timely. Thank you all for your hard work.

Experiencia fantástica: Zack and Chris, rock! They take pride in their work and always go above and beyond!! The A+ Team.

Experiencia fantástica: I would like to share my appreciation for the outstanding management team here at the Electra in downtown San Diego. Under the leadership of Elle and Michelle, everything runs smoothly, and their dedication truly makes a difference in the quality of life for residents. We are fortunate to have a wonderful group of ambassadors and an excellent front desk team who are always welcoming and professional. In addition, the housekeeping, the maintenance staff, along with the care given to plants and flowers throughout the building, all contribute to a bright, well-cared for, and pleasant environment. The gym, the pool, and the barbecue area are all wonderful and add to the amenities here at the Electra. Altogether, these efforts along with a strong group of board members make the Electra not only a beautifully maintained building, but also a truly wonderful place to live!

Experiencia fantástica: I have been a resident owner at Smart Corner since 2011 and have seen many management teams over the years. I use the term team loosely because the current team of Nerissa, Sammy, and Michael are the first time in my memory that we have had more than one person in management. I can guarantee you that the difference is unbelievable. Before Nerissa came here it was difficult for a resident to be able to talk with management because management was one person. Nerissa has a team that is visible, reachable, and super responsive. Nerissa works at making this building into a community, which we never really had with other managers. Also it is easy to be a GM in a cushy part of downtown where you don’t have to deal daily with the people using the building as a toilet or using the building for scrawling their artistry or have Circuit drivers drop off the homeless in front of your building. Nerissa, Sammy, and Michael are the absolute best team, period.

Experiencia fantástica: Our manager Zach and his assistant Chris are great. We are so happy to have them. The whole team including our amazing cleaning ladies and the rest of the staff is wonderful and we love the fact that we have very stable personnel. Thank you to all for the wonderful work you do

Experiencia fantástica: Silvio Lopez who works for our Del Sur community has been extremely helpful. He has helped guide me on two situations with the community in a very timely, respectful and thorough way. We are lucky to have him on the team.

Experiencia fantástica: I had an issue with overgrown grass in front of our community. I was told to speak to the HOA office in our area… Del Sur. This was my first time dealing with or communicating with the HOA, and honestly was a bit nervous in doing so. I went to the Ranch House and was immediately and kindly greeted by Silvio. He and his colleagues, Emily and Andrea, were all very professional and kindly heard my concerns and offered to look into the issue. Within a few moments I received an email from Silvio confirming that the issue would be taken care of as soon as possible. I also received a call from Chad from BrightView also reassuring me that the issue would be taken care of. I went to the HOA office and also was in contact with BrightView on Friday 8/22/25. I came home from work today Wednesday 8/27/25 and the issue was completely taken care of. This was a big job… a good section of Paseo Del Sur with many outgrown Purple Fountain Grass. All cut down. It was a beautiful sight to see them trimmed. Thank you Chad (BrightView), and Silvio, Emily, and Andrea (Del Sur HOA). Much appreciated. ~Suzan

Experiencia fantástica: I have had nothing but wonderful experiences with FirstService Residential. I have lived in the community for many years and any time I need anything related to the HOA, FirstService has been easy to work with and extremely responsive. You are in excellent hands with FirstService Residential.

Experiencia fantástica: We needed an approval from our HOA to build a pool. Andrea guided, helped, and advocated through the process. I own other properties and this is the best management company by far.

Experiencia fantástica: Silvio Lopez is awesome! We have a tree in the alley that has been dropping berries for years and creates a mess. I have tried to get the tree trimmed or removed for years and could never get anything to be done about this tree and the mess it leaves. I finally got ahold of the right person, Silvio Lopez, and he was on it! I am glad to say that, thanks to Silvio Lopez, the tree is being removed! Thank you Silvio Lopez for going above and beyond!

Experiencia fantástica: The First Residential Staff at the Sapphire Tower are phenomenal. Zach, Chris, Karlo, Roxie, Daniel, Bris, Jorge, and Erica are always helpful and friendly to the residents. Keep up the great work!

Experiencia fantástica: Emily, Andrea, and the Del Sur association made all of our dreams come true for my husband & I's joint 50th Birthday celebration at the Del Sur Ranch house! They were such a pleasure to work with, they gave incredible suggestions and responded so promptly to all my communication.

Experiencia fantástica: After many years of calling the Electra home, we’ve seen quite a few management teams come and go, but none quite like the current FirstService Residential team led by Elle Mondant and Michelle Schillaci. They’re not just good at what they do; they genuinely care. Michelle, in particular, is amazing. She is always going the extra mile with a smile, making residents feel heard, respected, and supported. Elle and Michelle’s dedication and warmth have brought a wonderful sense of community and pride to our beautiful building.

Experiencia fantástica: As long-time residents at the Electra, we have seen and worked with various property management teams. The current team from FirstService Residential, led by Elle Mondant and Michelle Schillaci‌, is not just friendly, but responsive, communicative, helpful and always courteous. They have been diligently working on "unscrambling" the management and financial difficulties left by previous leadership, restoring the health and future of this beautiful building.

Experiencia fantástica: Management has been super helpful in managing this property at SmartCorner I work directly with the owner and she is also very happy with the management. Nerissa, Michael, and Sammy communicate well and address any issues that need to be looked into promptly and professionally.

Experiencia fantástica: This review is for Aaron Garza a The Plaza condominiums specifically. He is very responsive and helpful, he's helped me navigate a few issues ( figuring out the new intercom, navigating changes in documentation requirements for renting, etc.) with patience and grace. I am still on the fence as for the company as a whole, but want to acknowledge Aaron as I value having good interaction with on site management.

Experiencia fantástica: I can’t say enough about the administration and maintenance crew at Smart Corner — from Nerissa to Michael to Sammy, and every member of the maintenance team. I’ve lived here since 2013 and have owned multiple properties in this building, and I could not be happier with the entire team. Their professionalism, dedication, and care truly make this place feel like home.

Experiencia fantástica: A big shoutout to Silvio Lopez at Del Sur who helped finding my wife's lost wallet and he came by in person to deliver it. Silvio and team are doing amazing job at Del Sur. Appreciate all their efforts. Thank you guys!

Experiencia positiva: The Plaza Condominiums in Pacific Beach are being managed by First Service since September of 2024. I will say that it's a work in progress. We need a fair amount of rehab after having let certain maintenance go by the wayside for too many years. But I have confidence that we will pull it together and I truly believe for service is striving for our ultimate good. We have a stunning property here with a location that is hard to beat: 1 mi from the ocean one mile from the bay, one mile from Kate Sessions Park, and one mile from the freeway. To me the best part of FirstService is Aaron Garza the assistant manager. He is always so responsive and respectful to me, he follows up on things and he will get her done if it's within his power.

Experiencia fantástica: I recently had my son’s promotion and birthday party at the Ranch House and Emily with the Del Sur Community was the one who helped us from the very beginning. Although I’ve lived in Del Sur for 10 years and always heard about the Ranch House, I never attended any events there, yet alone host my own event. Emily was so responsive and always answered the many questions I had. I must have come in every other day to look at the layout, and she never once made me feel like I was bothering her. She even welcomed me back in the evening since I wanted to make sure I got our lighting right. After the event, she called me to remind me to get my deposit back. She was super friendly and helpful. Thank you Emily!

Experiencia fantástica: I’ve always been skeptical of HOAs and similar organizations, but Nafisa, Kyndra and the rest of the team at FirstService that manages 3roots has really won me over that an HOA is not always something to fear. Whenever I see an issue, usually I get an email addressing it the same day and the solutions are always reasonable and community focused. They have a great understanding of the CC&Rs as well as how to effectively enforce them respectfully and reasonably. They also do a great job planning events which I know really sets my community apart. My main observations of their work is that they’re professional, dedicated, hard working, and caring.

Experiencia fantástica: My husband and I bought our unit about 30 years ago when the Plaza was being converted to condos. Over the years we have enjoyed the location and the amenities. However, the management companies have varied and large, costly projects like roof replacement, termite control and gas lines to some buildings to name just a few have been deferred. We are very fortunate that our new management team is working very diligently to address all the postponed maintenance and financial issues to get us back on a sound basis. Aaron and Annette are both doing a great job. While working on the larger deferred projects they have addressed a number of visual, quality of life issues like regular carpet cleaning, trash cleanup and property security. Aaron is always available and will listen to and answer questions. He is friendly, professional and knowledgeable. I feel like we are in capable hands and look forward to enjoying our condo for years to come.

Experiencia fantástica: Compliments to Silvio Lopez and the Del Sur Community First Service Residential Team. Over the weekend, I experienced an urgent water/irrigation issue, and both the HOA staff and Del Sur landscapers went above and beyond to help resolve the issue. Everyone I spoke with was kind, professional, and genuinely concerned about helping me. Thank you for providing such excellent service!

Experiencia fantástica: I wanted to share my amazing experience with the Del Sur Community Association. We had a water irrigation mishap that was caused by unruly tree roots. Silvio, Darren and Chad went above and beyond to help remedy all the issues. They were very personable and knowledgeable. Chad and his Brightview team were kind and professional. Chad even helped us with scheduling issues during his PTO. We are very appreciative of everyone’s time and hard work. We are very lucky to have the Del Sur Community Association looking after us. They are a class act team. Thanks again!

Experiencia fantástica: Mayumi Abe has been a joy to work with on the landscape committee as well as interacting with her as a homeowner. She is kind, responsive and knowledgeable.

Experiencia positiva: First Service Residential is the premier property management currently handling The Village By Robinhood's 222 unit community. The professionalism and effort their team consistently provides for the HOA board as well as the homeowners is first rate. First Service is great at coordinating with contractors, overseeing repairs and advising our HOA board on current budget issues. One item of concern I'd like to see First Service return to is having an assistant working directly with each Community Mgr. Having that assistant available to help alleviate minor issues and concerns made my job as a HOA board member much easier, and I'm sure helped our Community Mgr.

Experiencia fantástica: We needed a tree trimmed and Silvio and his team were super responsive in reaching out and scheduling an assessment. They even went as far as assessing risk and recommending it be cut down, but personally called me to confirm that this was okay. Great service!

Experiencia fantástica: We've had a great experience with First Residential, particularly in working with Mayumi Abe and James as we navigated strict HOA policies amidst our backyard remodel. Mayumi has been professional, responsive, and consistently helpful; she’s an invaluable resource to our community.

Experiencia fantástica: We've lived at the Lakes Above Rancho Santa Fe location for over 5 years and the management team are excellent. In particular a relatively new recruit in Mayumi Abe as been a great addition to the team in the Assistant GM role. We hope she stays in the community and continues to thrive assisting homeowners like us

Experiencia fantástica: Having been involved with a number of HOAs and multiple community management companies, I can confidently say that First Service Residential is a highly professional and highly competent organization. I’m currently on the Board of Directors of The Lakes Above Rancho Santa Fe and have had wonderful support from our on-site team and the rest of the “back of the house” folks. A particular shout out goes to our GM James Quiett and our Assistant GM Mayumi Abe. Beyond being competent, they’re pleasant, efficient, effective, responsive, and just all around easy to work with. Congrats to First Service on top quality service.

Experiencia fantástica: It is always a pleasure working with Darryn & his team at Del Sur HOA. We recently had an issue and it was handled promptly by the team.

Experiencia fantástica: Hi, this is Ken Zhong, a resident of the Del Sur community. I would like to sincerely thank Emily Crowe, the Administrative Assistant at the Del Sur HOA. Emily kindly assisted our club with reserving the park for our event, providing clear and detailed explanations throughout the process. We truly appreciate her support—it allowed us to complete the reservation efficiently and smoothly. Best regards, Ken

Experiencia fantástica: I had an issue with my parking pass while I was out of town, and was in danger of getting my car towed. I contacted Eve Howard, my community manager, and she was extremely understanding, considerate, and prompt in helping me resolve the situation. I am very grateful for the service!

Experiencia fantástica: A few days ago, my son lost his Apple Watch at the pool. He was really heartbroken about it, and honestly, we thought it was gone for good. But just in case, we stopped by the Del Sur Ranch House, and to our surprise, they had it safely stored! A staff member working around the pool turned it in to the office before anyone else could take it. Thanks to the amazing team who are always working hard behind the scenes, we were able to get it back. It reminded me once again how lucky we are to live in such a safe and honest community. I was truly touched.

Experiencia fantástica: I have been a resident of Del Sur community since 2008. Over the last several years I have worked closely with FirstService Residential's General Manager Darryn Marshall. Darryn and his team have provided excellent customer service support and have always exceeded our expectations! Projects are handled with a talented team in a timely manner and with quality results. They go out of their way to ensure that residents have excellent experience living in this beautiful community. Thank you!!!

Experiencia fantástica: Emily Crowe promptly returned my call. I requested a copy of the Master Insurance Certificate of Del Sur and I received the item right after I sent the email. Thank you for your professionalism.

Experiencia fantástica: I’d like to give a special shoutout for Nafisa, who has gone above and beyond her job duty to make accommodations for new owners. Her presence makes us new owners feel welcome. During the recent system breakdown many new owners couldn’t receive a fob to gain easy access to the gym. Nafisa made special efforts to contact the tech support multiple times and kept us updated on the situation. Once the tech issues were resolved she notified me right away which shows that she took our needs very seriously. It’s such acts of kindness that give a heart to this community. Ray Wang 14412 Segal Way

Experiencia fantástica: I recently had to contact the HOA for approval to add an EV Charger. It initially seemed to be a daunting task but with the help of Johnny the whole experience became seamless. He was incredibly responsive, informative and helpful in dealing with the process from start to finish. I am very impressed by his professionalism and attention to detail. Thanks again Johnny!

Experiencia fantástica: A big shoutout to James Quiett, General Manager at the Lakes Above Rancho Santa Fe. He always has the best interests of the community at heart & I can count on him to respond to callouts and take action when needed. In addition, he is a great communicator. Thank you James for all you do for us.

Experiencia fantástica: My wife and I had spent months planning our backyard landscaping project. When we initially reached out to FirstService Residential, the individual on the phone provided us with an address and guidance to submit our project to the HOA. It turns out that the individual provided us with an incorrect address that delayed the project for weeks. We placed several calls and spoke to several individuals that weren't able to help us with this problem. Finally, we came in contact with Mr. Johnny Howard. He turned a very frustrating situation into a painless process. Johnny quickly spear-headed the effort by providing us with the CORRECT mailing address, he identified web sites that we weren't even aware of that not only allowed us to electronically submit our documents, but it afforded us the opportunity to track the status of queries by the HOA and the final approval. Throughout this entire endeavor, Johnny was upbeat, cordial, and proved to be VERY knowledgeable about the entire project submission process. My wife and I are very grateful that Johnny Howard was there to reduce our stress levels by helping navigate the minutia of paperwork towards completing our project. After all, it was starting to feel a bit overwhelming and it almost made us not want to submit any projects in the future. We deeply appreciate the support he provided and look forward to working with him for future home projects. Very respectfully, Mr. and Mrs. Jordan

Experiencia fantástica: Del Sur is an incredible community and I've always had the most kind helpful people when I had issues or questions regarding my home. Recently, we had a plumbing issue and both Silvio and Andrea were incredible with all their help and answering my questions. They went above and beyond to help me and kept me updated on all the progress. 10/10!!! Thank you so much!!

Experiencia fantástica: I had a great experience working with FirstService Residential HOA on my architectural modification application. The process can sometimes feel overwhelming, but their team, especially Johnny Howard, made everything smooth and straightforward. From the start, FirstService Residential was professional, efficient, and well-organized. They provided clear guidelines and ensured that I understood all the necessary steps for my flooring project approval. Johnny, in particular, was incredibly helpful and responsive, guiding me through the process with patience and attention to detail. Thanks to his support, I never felt like I was dealing with a large corporation; he made it a personalized and stress-free experience. I truly appreciate the HOA’s commitment to maintaining high standards while also being approachable and easy to work with. If you’re a homeowner navigating an approval process, FirstService Residential HOA is a great company to work with!

Experiencia fantástica: Nafisa is the community manager for 3 roots and she is absolutely wonderful! She navigates various challenging situations with lots of positivity and professionalism. We are very grateful for her dedication and commitment to the overall wellbeing and safety of our community!

Experiencia fantástica: Ms. Brewer and her Staff were very professional, and provided our requested approval on timely manner and responded to our email and queries right away. KUDOS to Ms. Brewer and her Team.

Experiencia fantástica: Silvio Lopez is outstanding. I have reached out to him multiple times regarding various community issues, and he has consistently addressed each one promptly with clear and effective communication. I trust that whenever I contact him, the matter will be resolved. Thank you!

Experiencia fantástica: Shout out to Emily!!! She was world-class! Professional, polite, courteous, & warm. I’d highly recommend working with Emily. Thank you for your time. Cheers

Experiencia fantástica: We were new in the community, and I have had to reach out to James Quiett our First Service HoA Manager multiple times for different questions/problems. Interactions have been very pleasant with James, and he always goes above and beyond to help solve it for us. We had not received our ballot as it went to the previous owner. James helped coordinate with the ballot office, and helped arrange another ballot for us to be able to cast our vote just in time. We had an issue with our billing, and James was also very supportive in helping resolve that as well.

Experiencia positiva: First service has been excellent in the last year primarily because—I think— they end up finally recruiting an outstanding manager for our Electra Condominium in San Diego! Things have been on time, attention to details and listening closely to what home owners have to say. Compared to the previous manager, the new person is a “breath of fresh air” a joyful person and capable and smart! She managed to reign in our rampant yearly increase in HOA fees and working closely with the board and home owners on many issues related to flawed constructions costing us millions of dollars. I hope the FirstSevice along with the new manager could help the board and members to address efficiently and economically the issues facing the Electra Unit.

Experiencia fantástica: FirstService Residential for the Del Sur Community has been very responsive and diligent in follow up. They are very swift to respond to service needs and keep you posted. Kudos to Silvio Lopez for outstanding support!