Brandywine Homes USA - Atlanta

Experiencia fantástica: Mr. Marvin came to fix our shower and he was professional and got the job done! He was absolutely amazing. Great guy! Thank you for taking care of us! We appreciate it!

Experiencia fantástica: I had and amazing phone experience with Nicolette she was very helpful and nice and she new what she was doing she was very easy to talk to and was very calm and knowledgeable thanks Nicolette

Experiencia fantástica: Shay was kind and professional and did a great job on our service order.

Experiencia fantástica: I had a great experience with the maintenance service provided by Sha and Terrance. They came out to fix my refrigerator and light my gas heater, and the entire process was smooth from start to finish. Sha stood out with exceptional professionalism and efficiency. Her quickly assessed the issues, explained what needed to be done, and handled the repairs with confidence and skill. Her attention to detail and respectful attitude made the experience very comfortable and reassuring. Terrance was also very helpful and worked alongside Sha to make sure everything was completed properly. Together, they made a great team and ensured both my refrigerator and gas heater were working perfectly before leaving. I truly appreciate their hard work, professionalism, and the quality service they provided. Thank you both for doing such a great job!

Experiencia fantástica: Shay did an excellent job. She was friendly and professional and answered all my questions.

Experiencia fantástica: Marvin was an excellent technician he explained everything he did no more leakage.Thank you so much Marvin.

Experiencia fantástica: Marvin felt like family! Very respectful and knowledgeable.

Experiencia fantástica: Great service quick n easy 5 stars all around

Experiencia fantástica: Shay was professional, knowledgeable, and completed the work efficiently. She made sure everything was working properly before leaving and kept the area clean. I really appreciate the quality service.

Experiencia fantástica: Today Shay came out and fixed my concerns with my light switches and ordering new items for my refrigerator that are damaged. She also figured out a deeper issue with one of our outlets which I appreciate & she is handling everything. I am definitely happy with her service, professional as well!

Experiencia fantástica: Marvin fixed 2 of my bathroom concerns in 30-45 mins . He was professional, polite and knowledgeable. And he continued to ask if I had any other concerns, I hope if I have any further issues he’s the one on the job! Thanks Marvin!

Experiencia positiva: Marvin came and repaired the elements of our hot water heater-after it being reset earlier in the week and it continuing to go out. He was knowledgeable, efficient, punctual, and friendly. I appreciate his service and hope the problem has been permanently fixed.

Experiencia fantástica: Shay comes and dose the work she’s really nice and fast communicates well and does the job right she is awesome

Experiencia positiva: Marvin did an excellent job with fixing the issue.

Experiencia fantástica: I had a great experience with the technician, Shay, who came out to change my light bulbs. Shay was extremely diligent and made sure everything was done correctly from start to finish. I really appreciated how she clearly explained each step she was taking, which made me feel informed and confident in the work being done. She was professional, thorough, and attentive to detail. I’m very pleased with the service and would highly recommend Shay

Experiencia fantástica: Marvin did an excellent job for us. I would use them again without a doubt.

Experiencia fantástica: Marvin was great. He communicated well and was very polite and completed the work in a timely manner.

Experiencia fantástica: Marvin did an excellent job fixing the leak under our kitchen sink. He was quick, personable and efficient.

Experiencia fantástica: Mr.Marvin was very professional and he did everything he could to fix problem with leak in kitchen, but wasn't able to find the leak.

Experiencia fantástica: Sherita Thomas was excellent and professional while assisting one of families in need.

Experiencia fantástica: Marvin did an excellent job identifying the issue and repairing our kitchen sink. He was efficient and polite the whole time, and even cleaned up the area to look good as new. Thank you Marvin!

Experiencia fantástica: Marvin does excellent work. He's willing to go the extra mile to get the job done.

Experiencia fantástica: The lady that fixed the oven was fantastic. Very professional. Thank you

Experiencia fantástica: Shay Was amazing ! very quick and thorough. explained what she was going to do & get it done in a timely and efficient manner. 10/10

Experiencia fantástica: Marvin did an excellent job! He came out for an issue with water pressure in the kitchen. He explained everything he did and needed to do in order to fix the issue. He was very professional and courteous answering any and all questions I had. If there's ever a plumbing issue, you want Marvin to show up.

Experiencia fantástica: I’m very impressed with Nicolette Douglas and the staff at Brandywines Homes, they are very responsive and friendly.

Experiencia fantástica: I am the Director of this great non-profit. I had an excellent experience working with Nicolette Douglas, Senior Property Manager at Brandywine Homes USA. She was incredibly patient, professional, and responsive while coordinating with our nonprofit organization to assist one of her tenants with rental support. Nicolette took the time to clearly understand all the necessary documentation and information we needed to move forward efficiently, which made the process smooth and stress-free for everyone involved. Her willingness to collaborate and her understanding of the tenant’s situation truly reflected compassion and professionalism. It’s refreshing to work with a property manager who is both knowledgeable and genuinely supportive. I highly recommend Nicolette and Brandywine Homes USA for their outstanding service. Kim Smith Executive Director (Volunteer) Samaritans Together of Henry County, Inc

Experiencia fantástica: Very professional and helpful. Got the job done fast and efficient.

Experiencia positiva: Read your paperwork VERY CAREFULLY, and you better not have dyscalculia! If there's an error and you reach out with questions about corrections, they will let a discrepancy continue to exist without bringing it up or mentioning what's wrong with your account. If you ask too many times, they go unresponsive, so the discrepancy just continues. Also, don't let the yard go too long without a mow. They may send you a maintenance violation warning and charge you for it a full week after you've already done the maintenance. Other than that, I have no further complaints. The online interface for the resident portal is very intuitive and easy to navigate.

Experiencia fantástica: Very professional and prompt. My tech Marvin came in, assessed the issue and had it fixed in no time, my shower is 10x’s better. It’s kid approved so you know that means a lot lol…professional and personable. Thank you!

Experiencia fantástica: Jeremy was a great technician and worked quickly while replacing our kitchen light!! I always have a positive experience with the technicians who get sent out wish the quality of the house was more up to par with rent prices and it didn't take so long for technicians to get sent out here. Glad yall have great workers wish you had better homes and policies

Experiencia fantástica: It’s been a wonderful 10 years living in Brandywine home I felt secure and at peace the whole staff was really nice they communicated with me anytime I needed assistance Mrs Nicollet Douglas was very professional with everything even with my move out I will always be great full for her and I thank the whole team at Brandywine homes USA

Experiencia fantástica: We can't say enough about Brandywine management staff. I can't speak on anyone else, but Mrs. Sherita Thomas is such a Rockstar. We had somethings to come up that doesn't need to be explained. What I will say is that Mrs. Sherita Thomas, went over and beyond her call of duty for my family. Her consistency in communication, and the information given gave my family hope. Thank you so much for everything Mrs. Sherita Thomas, and just know Brandywine is very lucky to have a person who cares of their residents. May God blesses you abundantly.

Experiencia fantástica: Jeremy was awesome and he did an amazing job fix the holes under my sinks on both bathrooms. He also fixed a pipe that was leaking and he was also very respectful. I like definitely requested him again if I have any more maintenance to do on the home. A thousand stars ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Experiencia fantástica: Jeremy was awesome and thanks for fixing everything and he went above and beyond.

Experiencia fantástica: Marvin R. is an excellent technician. Friendly and efficient. Got the job done plus fixed some stuff I didn't even ask for. All in a timely manner. 10/10 recommend.

Experiencia fantástica: Jeremy was kind, considerate and efficient. I would use his services again.

Experiencia fantástica: It was Great service by Jeremy, he was on time and very helpful

Experiencia negativa: This company is trash!!! I have love ones that rent a home from them and this company does nothing. ANTS AND MOLD EVERYWHERE!!! The house is clean but because this company covered up old problems and rent to new people everything started coming to the surface about a year after my family moved in. Water in the wall that caused mold! Ants because the house is old and they didn’t take care of the problem when it was made by the last tenants. Mold everywhere. My family has reached out to them telling them about their problems and the company says that it’s not their responsibility. No windows in the house open. They’ve been painted shut! This is not a bought home and my family not in the process of buying the home. It seems that Brandywine homes doesn’t know that if people RENT then it’s the LANDLORD responsibility to take care of their home when it comes to MAJOR FIXINGS! I DO NOT RECOMMEND THIS COMPANY TO ANYONE!! You guys are terrible! I wish I could give 0 STARS!

Experiencia fantástica: Joevon was a fantastic tech. Thank you for the repairs. Chris Crichlow

Experiencia negativa: This company is completely unprofessional, they don’t notify you if maintenance does not show up for appointments they just don’t come, they don’t send appropriate paperwork when needed as far as work orders, I would never recommend them to anyone. Not even my worst enemy.

Experiencia negativa: I am extremely disappointed with Brandywine Homes. Since renting this house, I have dealt with constant problems that should never be the tenant’s responsibility. The house has multiple issues, including repairs and serious septic problems, yet the company told me it was my responsibility to pay for them, even though I have only been living in the home for two years. These are major property issues that should clearly be handled by the landlord, not the tenant. Communication is very poor, especially with the manager Jorge Oviedo. It is extremely difficult to reach him, and when I do report issues, nothing is addressed on time. Calls and texts go unanswered, and problems are ignored until they get worse. On top of that, extra charges are added to my account every month without clear explanation. These added amounts make it difficult to pay the balance correctly, and then they turn around and charge late fees, even though the confusion and delays are caused by their own billing practices and lack of communication. This entire experience has been stressful, unfair, and unprofessional. Tenants should not be blamed or financially punished for management’s failure to communicate or maintain their properties. I do not recommend Brandywine Homes to anyone looking for honest and responsible property management.

Experiencia negativa: Property manger is non existent. Constant “out of office” replies. The company fails to pay their obligations to the HOA, trash service and taxes. Any requests for help takes weeks. Maybe with a property manager other than Nicholette Douglas this would be better.

Experiencia fantástica: Joevon is the most reliable and courteous technician I’ve ever had. He always arrives on time and with a positive attitude. Out of all the technicians I’ve had over the years, Joevon is the best one for this company. I’ve never had any issues with him. I truly appreciate everything he’s done and how hard he works. Thank you so much, Joevon Rogers.

Experiencia fantástica: Marvin was GREAT! He went over and beyond to fix the issue! He exceeded my expectations!

Experiencia negativa: After being a long time resident of Brandywine properties, they stole almost half of my security deposit and provided NO valid reasoning as to why. After reaching out multiple times requesting inspection report, photos, signed agreement they provided none. I received poor information from Nicole. It was not transparent or clear. Sherita was very cold, rude and unhelpful during this process and only provided copy and paste answers. She also refused to provide any helpful information or answer any questions. Left the property with no damages and had it professionally cleaned. Unfortunately the only way to rectify issues like this is court, which this company is aware of. I did not receive any information after moving out until almost 1 month later when they advised me that they would be stealing almost half of my security deposit. (this was a sunday email) — You’re supposed to have 15 days to dispute and they cut a check and mailed it the next day, assuming because they already knew they were in the wrong.

Experiencia fantástica: Joe was very professional and resolved my problems in a matter of seconds!

Experiencia fantástica: Joevons come to the rescue plenty of times and also respectful and helpful

Experiencia fantástica: This review is for the work orders I opened only. I had plumbing issues in two of my bathrooms, and Marvin was sent out to assess and fix them. He was outstanding from start to finish. He texted ahead to let me know he was on the way, arrived on time, and was professional and courteous throughout the visit. He wore shoe covers and protected my floors, which I truly appreciated. He explained what he was doing, kept me informed at every step, and worked efficiently. The repairs were handled with care and attention to detail. Marvin made a stressful situation feel easy. Excellent service all around.

Experiencia fantástica: Jermey was great !! Great customer service , fixed everything that needed to be fixed and quick ! He definitely a great Asset to the company

Experiencia fantástica: Jeremy was very professional, and did a wonderful job fixing everything on the work order.

Experiencia fantástica: Marvin provided exceptional service when fixing our leak in the kitchen. He was very respectful and returned everything back to perfect condition.

Experiencia fantástica: Terence came over and did a good job on the oven. And it was quick! . Cool guy

Experiencia negativa: “Move-in ready”? Lies. First week: AC dead, dishwasher broken, fridge water dispenser useless. In 7 months we had 16 maintenance issues including repeated maggot infestations from an unsealed foundation crack (they claimed it was “our responsibility” to take care of) and a living-room ceiling leak from a clogged plumbing exhausted vent that ruined the ceiling drywall. 23 days later — still no repairs, barely any replies that actually answered my questions, no urgency. It’s like they totally forgot that this even happened. We decided to terminate our lease and sent the letter to their customer service team, senior managers, even the COO — total silence. They are ignoring that too. For sky-high rent you get pretty walls hiding garbage construction and the most unresponsive, uncaring management imaginable. Run away. Zero stars.

Experiencia negativa: Im very disappointed, I just moved in about 10 days ago and there is already a host of issues including sewage backup , debris left in backyard , poor door installation and when the orientation was done the man is just like they aren't going to do anything about most of the stuff..I will be making complaints to the BBB because this is not how u treat a new tenant..I received an email that someome was coming out 12/4 no one showed up or even attempted to call to advise of delays. I WILLupdate my reveiw once I see how things are handled moving forward but so far im highly disappointed

Experiencia fantástica: Marvin was very friendly and professional! He fixed my plumbing issue in a matter of minutes!

Experiencia fantástica: Marvin was Great and got the job done quickly. He notified us prior to just showing up

Experiencia fantástica: Marvin is professional, respectful and courteous and most importantly competent and efficient in responding to work orders.

Experiencia negativa: Johnathan James says having 1 smart lock on 1 of 4 doors satisfies not having keys. Even though the lease says I was suppose to get keys. This company is horrible! I moved in sept and they are trying to get me to pay for HOA violations from the july! . The house wasn’t cleaned at all. Cat shit under the fridge, bugs, shit all on the blinds. Not to mention the roof shingles coming off, the siding that’s broken and cracked, siding two different colors. There were no keys at all, they told me they don’t give out keys. I had to pay for mailbox keys since the last tenant didn’t turn them in. I’m scared the last tenant still has the keys to the house. This company will blame everything on you. My ac didn’t work when I moved in and they were trying to make me pay 100 for a service call when everything was suppose to be in working order when I moved in. Unprofessional! Just stay away from this rental company. They say this is a smart home and that no keys are suppose to be provided. I looked at my lease again and bam what does it say; 1.10 KEYS & LOCKS All deadlocks, keys, window latches, doorknobs and any additional device required by local government ordinance will be in working order when Resident moves in. Resident shall not change the locks or add a deadbolt lock without Landlord’s prior written consent. All keys must be returned to Landlord when Resident vacates the unit. Resident will be charged for the cost of new locks and keys that are not returned. They want you to pay the first $100 of the work order but the email says they don’t perform work over $150 unless it goes up the chain. This company just tried to get everything they can out of you. I told them all of this when I first moved in on the move in inspection sheet but they don’t care. Do not rent from these people!

Experiencia fantástica: Meghan was a breath of fresh air! So pleased to work with her. Thank you so much!

Experiencia fantástica: I was notified by the city that there was a leak causing my water bill to be higher than it should. Marvin was out the next day to troubleshoot the issue and make repairs

Experiencia fantástica: Thank you MARVIN for your hard work. You resolved an ongoing issue and I could not be happier with your service and dedication to the job.

Experiencia fantástica: John was very fast and reliable . He fixed the heat in less than 10 minutes

Experiencia negativa: Moved into a home that stated "READY TO RENT JULY 2025" we moved in September 2025 and the HVAC system has not worked since. Took 1 month for them to finally quit sending their "techs" and send a real company to fix that issue. Then 1 week after AC repair- the heat does not come on. Again sent a "tech" to repair and still not working- have a THIRD appointment scheduled today and I have no confidence it will be fixed. Can not get a useful answer when calling in besides I have sent them the message (you wont receive a call back) or the run around "they were caught up at another job before yours they will be there in the next 2 hours as states in your confirmation email, this could happen" - mind you this is after a 5 hour window they give you at scheduling. Then you ask to speak to your property manager hoping she has some help/pull... you get no where besides "I apologize I understand it can be frustrating". Getting her on the phone also took about 5 unanswered emails and about 5 unanswered calls with "left messages" and we are less than 8 weeks into our lease. Spend your money with a different rental group that has REAL technicians that don't show up reeking of weed, making calls to other people for repair advise while in your home and STILL DONT CORRECT the issue.

Experiencia negativa: My move in experience has been extremely disappointing. When I moved in, the grass wasn’t cut, trash was left in the yard, the dishwasher was dirty with food left in it, and the window panels, screens, and blinds were very dirty. 19 light bulbs had to be replaced, one window was missing a handle, the garage had a terrible odor which started to linger in my car and the house, and a freezer shelf was missing. The refrigerator water filter was expired, and I was told the company doesn’t replace filters or clean window screens before move-in which is unacceptable since those are basic hygiene and maintenance necessities. I’m also charged a mandatory monthly fee for a doorbell system, but I was never given a charger and the chime doesn’t work. The home includes a fireplace that I’m not even allowed to use due to company policy, which feels misleading. On top of that, communication has been a major issue. The main 800 number rings without answer multiple times before anyone picks up, and emails to property management and maintenance often go unanswered for nearly a week if I do receive a response. While most items have now been fixed or scheduled for repair, the initial move-in condition and lack of communication were unacceptable. I hope management improves both property preparation and responsiveness moving forward.

Experiencia fantástica: Marvin came out to service our water heater and was super punctual and helpful.

Experiencia fantástica: Jeremy provided outstanding customer service from start to finish. He was friendly, respectful, and very easy to talk to, which made the experience comfortable and stress-free. He listened carefully to my concerns and fully understood what needed to be done. He came prepared with the right tools, completed the job efficiently, and made sure everything was working properly before he left. I really appreciate his attention to detail and professionalism. I would definitely recommend Jeremy to anyone looking for reliable and quality service.

Experiencia fantástica: Marvin was amazing. Came to fix my shower and did an awesome job. Messages to let me know he was on the way and was very courteous throughout the process. Thanks so much!

Experiencia fantástica: Phenomenal experience with Trey in the Maintenance Department. He was professional, helpful and friendly. He was prompt w/ follow-up via phone to explain the process that would occur with a missing part. Excellent Customer Service.

Experiencia negativa: Why is it that you can NEVER get in touch with someone during the business hours or when someone does answer they hang up ? We should not have to call multiple times throughout the day , receive no reply and repeat the process daily . Bring back the old workers . The new staff has no customer service , doesn’t provide any valuable information on work orders especially in emergencies… yet so readily to send an eviction notice when rent is held out because the services we pay for are not being provided .

Experiencia fantástica: Marvin was great, good customer service! He took care of my showers and faucet leaks and ignited my hot water tank. Thank you!

Experiencia fantástica: Marvin was very professional, and he did a great job repairing the issue with my sink. My work request was completed within the same week that I submitted it. That’s what a call great customer service!

Experiencia fantástica: Once again Marvin did his thing. He repaired my shower/tub combo. My tub now drains properly and the shower is usable again. I love having Marvin as my maintenance guy. Get you a Marvin he’s awesome.

Experiencia negativa: Unfortunately, this company has proven to be highly unprofessional, showing that their only concern is attracting clients — in this case, tenants. To rent one of their properties, you are required to pay a deposit that exceeds one and a half months’ rent. It has now been nearly two months since I moved out, and I have yet to receive a portion of my deposit back. According to their policies, tenants are expected to cover the cost of painting the house upon move-out, have the carpets professionally cleaned, and return the property in good condition. Any small hole in the wall — even for hanging a picture — results in a deduction from the deposit. They claim Georgia law allows them up to 30 days to return the deposit. However, as I mentioned, I’m approaching two months since moving out and have received nothing. Initially, they sent me documentation with someone else’s personal information. We called and first spoke with Sherita, then with Nicolette. Nicolette assured us the refund had already been issued. However, today — September 15th — we called again and were told that nothing had been sent because, according to them, the address on file was incorrect, even though we had already sent the correct address via email twice. In my experience, both individuals showed a lack of professionalism and commitment — not only to their responsibilities but also to the company they represent, which they are reflecting very poorly on. I’m simply sharing what I’ve experienced firsthand.” No Recomiendo Alquilar sus propiedades.

Experiencia negativa: The Atlanta property management team is unprofessional, rude, and have horrible communication skills. After leaving 2 messages and making three phone calls to reach someone to discuss a possible lease renewal, I get an agent on the phone with an attitude. After the first year and a half of renting, I finally recieved the air filters that are a mandatory payment with rent. An agent will come up with any excuse they can for not returning a phone call. If I would have known that the property management team was this horrible, I would have never rented the home in the first place.

Experiencia fantástica: Moved out in March they charged me for painting and blinds that I replaced and did not give me my whole security deposit back. I sent in proof as well as paid up rent til June 1st. They kept the 4700$ and I have been getting the run around. These ppl steal your money!!! Whomever their accountant is they need to do a thorough check and investigation. Will put you out with an 7 day vacate letter and keep your money and say that you owe them. I was given this notice off of hearsay that my childrens friend beat up another girl in the community. My children wasn’t involved but the notice says they were. Word of advice NEVER pay your rent up!! Sherita Thomas that calls n emails for everything else is full of it and she is not in position to help the client only to help the company steal ppl money. RUN AWAY FROM THIS COMPANY NO MATTER HOW EASY IT IS TO GET APPROVED !! My application fee was $5 and I was approved in less than 24hrs. This company is full of THIEVES AND LIARS!!!!

Experiencia fantástica: I have been renting through Brandy Wine for a little over a year. I have had the pleasure of working with Sherita Thomas. Each time that I need further assistance on my rental agreement, she is always so very helpful and communicative. I am so very grateful to have a property manager that is considerate to me and my family’s needs. I would truly recommend anyone to rent through Brandy Wine if it meant working her! Thank you sooooo very much Ms. Sherita and all of the associates with Brandy Wine for being so exceptional at what you do!

Experiencia fantástica: WOW! What an amazing service that BrandyWine has provided. Not only was the process easy, but their response time was phenomenal! Two issues at the house, a sudden failed electrical outlet and low HVAC air flow through a section of the house! Terence Samuel! You are the man!!!! Terence arrived, introduced himself, and went to quick work resolving the electrical issue within 3 minutes and then resolved the HVAC issue. Thanks to Terence’s awesome work, I feel very comfortable and confident using Brandy Wines maintenance services. Thank you so much! RTR!

Experiencia negativa: I am absolutely disgusted with these people. My refrigerator went out and they have absolutely NO sense of urgency to replace it. I was even told that I was not an emergency, although I have 3 small children in my home. All my food has spoiled and I can’t afford to keep buying food out or bags of ice to keep what I could salvage cold. I have been calling back to back and now all of sudden no one answers the phone. The work order says that a replacement is coming between the 12th and 15th when I reported this issue on 9/7. That’s unacceptable, especially when our rent is paid on time every month & sometimes early! They are so disorganized I’m sure I won’t get any follow up regarding this situation, I’m sure I won’t get any heads up before the new unit comes and I’m positive they have no cares for all my money that’s been wasted due to them simply being negligent. Even the home inspector that came by yesterday was flabbergasted at the state of our home, it’s falling apart. RUN AWAY! Do not rent from them!

Experiencia fantástica: Maintenance man John was very helpful. He completed all of our repairs.

Experiencia fantástica: Jeremy did a great job. I should have taken a picture before he started the job but he covered a hole on the side and fixed and closed the bottom of cabinets. We’ve had several techs come out and Jeremy was the only one that did a quality job. Thank you.

Experiencia negativa: Had a leak on 8/6/2025 they sent a contractor out the next day to fix it. We found black mold and I couldn’t stay in the house do to my disability I’ve used my own money to pay friends to stay a couple nights at there home. When it’s a health emergency or something that is a danger to your health the landlord is responsible for your safety and relocation to a safe environment until the problem is resolved. They also keep sending out the same contractor that has now been out here at least 6 times and still hasn’t cleaned the black mold just covered it up. The contractor also damaged my property and I’ve asked brandywine to please send out a new contractor but they will not and now I’m being forced to let someone come in my house I’m uncomfortable with.Today is 9/5/2025 and all they have did was came out and lied and covered up the mold instead of fixing the problem. So I have a appointment with HVAC on 9/8/2025 to pull everything out and fix the problem

Experiencia fantástica: I’m extremely satisfied with the service provided by the maintenance team. Jeremy did an outstanding job repairing my kitchen drawer and addressing other maintenance concerns. He was professional, attentive, and took the time to listen to my needs. I really appreciated how he customized the drawers and cabinets on-site to ensure everything fit perfectly. Thanks to his expertise, my kitchen is fully functional again, and I couldn’t be happier with the results.

Experiencia fantástica: We had a small leak under the kitchen sink, we tried to figure it out ourselves before calling, but Tremaine Foster came out at a respectful time, he was quick, educational and has a great personality. I really appreciated his service.

Experiencia fantástica: A nice Gentlemen by the name of Johnathan smith to fix my plumbing problem, He was able to get it done with such good care

Experiencia fantástica: Joevon was amazing came right in fixed my sinks in no time. Thank you so much.

Experiencia fantástica: John provides excellent customer service. He is always very amiable, making every interaction pleasant and stress-free. Whenever an issue comes up, he quickly finds a solution and resolves the problem without hesitation. His professionalism and friendly attitude truly stand out, and it’s clear that he takes pride in helping customers.

Experiencia fantástica: I just recently had maintenance done on pipes on my kitchen. Marvin completely fixed it with new piping Before, it was jimmyrigged and leaking. And he ALWAYS cleaned up after himself. Very grateful especially since he had tu come back twice. I've been in my house for 3 years. No plans to leave anytime soon.

Experiencia fantástica: I put in an electrical maintenance request to Brandywine on Thursday evening. I was pleasantly surprised to be contacted the very next day! By Monday morning I had a technician at my door. Tremaine Foster [Brandywine tech], came in, assessed the situation and immediately "understood the assignment". Within 20 minutes he was able to cut the wiring, fix what needed to be fixed/ updated and he installed a new electrical plate, all while engaging in nice conversation. Mr. Foster was very professional, personable and he even asked for a broom to be able to clean up behind himself once the job was completed (no need at all). I was very satisfied with his work. I've been a Brandywine resident for approximately 3 months and so far, so good! Completely contrary to our previous management company experience, ALL of our maintenance requests have been tended to in perfect timing, and all of our concerns and calls to the office (for different reasons) have been returned, heard and issues resolved without hassle. Thank you Brandywine!

Experiencia negativa: RUN AS FAR AS YOU CAN FROM THIS MANAGEMENT COMPANY. My loved one lives in one of their properties. And has had sooo many maintenance issues with the house, a whole septic tank had to be fixed, now she is dealing with a leaking sink that no techs can seem to fix. This sink has been worked on more than 3 times and still is leaking. This is unacceptable.

Experiencia negativa: They very obviously pad the reviews by having people rate the maintenance crew. My roommates and I moved into one of their properties last week, and there have already been numerous communication issues. We weren’t given the opportunity to do a proper inspection before signing the lease, which led to several problems becoming apparent only after we moved in. On top of that, no trash bins were provided, and when we asked how to get them, we were given no assistance and told to figure it out ourselves. Communicating with the leasing team has also been incredibly frustrating—emails are often met with unhelpful responses, or only part of our concerns are addressed. Overall, the experience has been far from smooth, and I would not recommend this property group to others. The home is nice, but coupled with the issues that were left unattended, it has made this moving process harder than it should be. UPDATE: Since my first review, nothing has improved. No one from the escalations team ever contacted me, and most of the maintenance requests I submitted over four months ago are still unresolved. When we first moved in, we reported a leak. Instead of fixing it, maintenance patched over the problem. Four months later, the ceiling collapsed because the bathtub above was never sealed. The leak was ignored until it caused the worst possible damage. This company is completely disorganized and unhelpful. Strangers—always men—have shown up late, outside the promised window, and even unannounced in a home of all women. That is unacceptable and unsafe. It’s obvious Brandywine does not care about its tenants or their wellbeing. This has been a nightmare experience. Avoid this company at all costs.

Experiencia fantástica: Mr. Terrence came out to fix my air and was very professional, and knowledgeable. He was able to detect the issue and correct it very promptly. Definitely will reach out to him for any of my maintenance needs

Experiencia fantástica: Joevon went above and beyond to meet my maintenance needs. Very friendly and communicative.

Experiencia fantástica: Marvin did an excellent job. Very professional and knowledgeable. He was able to fix the leak underneath the sink with no problem. Thank you!

Experiencia fantástica: Marvin did an amazing job. He analyzed the issue and came up with a plan to get the job done that was both effective and efficient. His communication was top tier. Hats off to him for excellent service.

Experiencia negativa: I leave this review with all honesty in the hopes that someone else can avoid it renting from Brandywine homes. Every single maintenance request save THREE— that’s 3 out of 15 we had to submit because the property was not inspected— that we have put in has yet to be fulfilled and we have been living here for four months. They coerced us into signing a lease without doing an inspection, then didn’t do that inspection after we asked them to repeatedly. Now after a series of things falling apart and not working, our ceiling has caved in under our tub, which we put in a request about, and we can’t even get someone on the phone. Anytime there has been an emergency or anything you cannot contact anybody and it takes weeks for someone to reach out to you. If you can avoid renting from Brandywine, please save yourself the trouble.

Experiencia fantástica: John lighting quick speed of light dish wager and garage door Terrence fixed door threshold bottoms change light bulbs and provided a garage door opener he inspected the attic Marvin - excused plumbing quickly

Experiencia fantástica: Johnathan was very awesome he was very respectful and got my A/C working back in no time. Thanks a lot again Jonathan

Experiencia fantástica: Marvin was great!!! He answered all my questions, was patient , he explained the process to me. very knowledgeable in his job. I highly recommend him… Thanks Marvin for your hard work….

Experiencia negativa: Do not rent from Brandywine; we rented due to needing a home last minute (our previous rental fell through). The homes are extremely overpriced, they have no customer service skills. Still had to pay rent last summer with no a/c in the hottest months of the year (June and July) when the home was 90 degrees daily and non inhabitable. They do not care about maintenance requests and close them even when the requests are not completed. Such a headache, spend your money elsewhere with a rental company who will truly appreciate your business w them. Any and everything with them is a hassle! They’re nice to you until they have the security deposit & first month’s rent, afterwards everything turns to hell. Specifically for 1178 Dunaway Dr 30253: Neighborhood is a disappointment, exp for Henry county. Strays everywhere. Loud train directly behind the neighborhood. Rude neighbors. Teenagers and kids that lack home training and access to the so called “amenities”. The pool is never open. Trash is everywhere. The playground needs a complete remodel. Not the place to settle and raise a family. An extremely non diverse neighborhood. A racist “HOA” who continued to contact Brandywine and excessively fined me over my trash can locations (I couldn’t have them in the front or side yards), yet when I asked for some bylaws and proof of accurate HOA information they could never provide it to me. Pretty sure HOA “violations” went to the president and her pockets instead of the community. The HOA is also associated with a neighborhood known sex offender. Just a mess. Overpriced homes. Homes not cared for, exterior. Lawn care came out of my pockets. The local elementary school is . 10/10 do not recommend. I could go on and on. Don’t do it. RUN!