PURE Property Management of California

Experiencia fantástica: Marthy was a great help to me, had excellent customer service skills was very informative and very polite and very nice Dixie

Experiencia fantástica: My experience with Amir kalipa was amazingly

Experiencia fantástica: It was a good experience applying for this place. Very straightforward customer service, I had Amir help me and he was very good with his directions and communication

Experiencia fantástica: Nicki was super helpful and informative through the entire process making it as smooth as possible for us

Experiencia fantástica: The application process with Amir Kalipa was smooth, clear, and easy to complete. Communication was timely, and all requirements were explained upfront with no surprises. Overall, it was a very positive and efficient experience.

Experiencia negativa: Nobody wants to do their job here. So rude and just wasting your time.

Experiencia fantástica: Pure Property Management IS THE BEST Property Management Company. They will take great care of you and your Rental Property. They are very professional and quickly respond to any of your concerns. They take extremely good care of your renters also. They provide a FANTASTIC SERVICE at a reasonable price & you will sleep much better at night if Pure Property Management is Managing your Rental. You will never regret having them Manage your property. They are extremely responsive and really look out for your best interest.They fully vet any prospective tenants to assure your property is well taken care of.

Experiencia fantástica: Milca Igano made an outstanding job! She reached out timely and followed up on me everytime she needed additional information from me. Overall 10 points. Very appreciated Milca your level of commitment with your work.

Experiencia fantástica: I was able to talk with Elaine and she was FANTASTIC! She addressed all my questions and concerns. Really looking forward with the process

Experiencia fantástica: Thank you Marty for the wonderful assistance! Such a kind and pleasant interaction.

Experiencia fantástica: Amir Kalipa was so easy to work with. Very quick in response time and it made the process so much smoother. Very happy we were able to make things work.

Experiencia fantástica: Nicki Teldeschi was great at following up on all the details with moving in. So appreciated!!!!

Experiencia fantástica: Marty was very friendly and super helpful! -Andreww

Experiencia fantástica: Nicki Teldeschi at PURE has been great! She helped us get into our rental right away and answered questions promptly. We love our new place! Thanks, Nicki!!

Experiencia negativa: Responding to their response to my post lol. We did NOT get a resolution. You pulled a fast one taking hundreds of dollars. There you are posting false statements. Someone smarter than me PLEASE dig into this companies real intentions. They are taking money from you any way they can. Yelp reviews represent this company better. Sneaky policies! watch out!! they’ll pull a fast one to get quick money and then quickly get their legal team involved if you oppose their quick money schemes . No customer service skills no de-escalation skills. Very good at hiding behind their computers with their generic messages from their lawyers. If you’re renting and your property management company automatically enrolls you in an RBP (Renter Benefits Package) — push back immediately. Be very persistent, get everything in writing, and clearly state that you do not want it. In my opinion, it’s not beneficial at all. Everything included in the RBP can be obtained for free elsewhere. I genuinely believe it’s a scam. My experience with Pure Property Management has been, quite literally, the worst. I feel they crossed serious boundaries by using my personal information to report to credit bureaus without my permission. Even though I don’t have any negative marks, I never authorized this, and they act like it’s completely normal and legal. They have repeatedly refused to meet with me in person to go over their policies, and they won’t clearly send them either. Instead, they hide behind emails and generic responses, clearly drafted with help from their legal team. In my experience, their policies change often, and renters are not informed when they do. It’s somehow on the renter to constantly follow up and keep track of changes — which is unreasonable. They do not work with their renters. In my opinion, they don’t care, they aren’t transparent, and they make things intentionally confusing. I believe they rely on sneaky practices to make quick money — like automatically enrolling renters in the RBP and charging for it. They later changed the policy to allow renters to opt out, but never properly informed anyone that this was an option. Personally, I call it the “scam package.” Based on my experience, I would avoid Pure Property Management at all costs.

Experiencia fantástica: Amir was so helpful through the whole approval process and answered all of our questions to the best of his ability. He was responsive and informative through every step.

Experiencia fantástica: Katie O managed our property for us. She was responsive and stayed on top of our needs. I’d recommend her for your manager if you’re able to get her! Thanks Katie!

Experiencia fantástica: My husband, toddler and I have been with Pure Management since October 2025. We moved from Southern California and had only a few opportunities to get a feel for the rental home due to the distance, but we were not disappointed. All components of the home were in working order, and Pure Management was very responsive whenever we had questions or minor concerns (though we didn’t encounter many). Pure Management has helped make our transition as smooth as possible. They have consistently been attentive and quick to respond to any maintenance requests or questions—typically within a day to a day and a half. Overall, we’ve had a great experience so far.

Experiencia fantástica: Katie O'Brien has been phenomenal in her role as property manager for my house. After living in the house for close to 25 years and deciding to rent it out to complete strangers, Katie made the process quite easy with repairs, marketing, explaining, and executing the transaction with the tenants. She always took the time to answer any questions I had and was easily accessible for anything else I made need. Currently I live close to 500 miles away and I sleep well knowing that Katie and Pure Property are in charge of my investment. Thank you and I appreciate Katie immensely.

Experiencia fantástica: Marthy was absolutely amazing! Was friendly, above and beyond helpful, and had nothing but efficiency to offer us. Truly 10/10 customer service, made sure we get exactly the help we needed and quickly each time!

Experiencia fantástica: My front door latch wouldn’t close properly and Carol had a repairman come in less than 24 hours. Thanks

Experiencia fantástica: This is a wonderful beautiful house located next to the Park area. Rico

Experiencia fantástica: I spoke with Jericho about an issue and he quickly addressed it and followed up afterwards.

Experiencia fantástica: Thank you for your timely response to the issue with our stove. Handled timely and professionally!

Experiencia fantástica: Rico was a big help in assisting me with getting a new code to put the key away

Experiencia negativa: Jericho either lied or just did not know about a property I inquired about. Checked with the city and you do in fact manage said property.

Experiencia fantástica: Rico was absolutely astounding. Her customer service skills are impeccable. She stayed on the line with me while I found the key in the lock box and stayed with me while I viewed the apartment which was kind of exciting. It was like she was right there with me enjoying every bit of it Very very excellent service. Thank you, Rico!!!

Experiencia fantástica: It was amazing working with PURE Property Management to get into our new rental house. The team (Kia and Dwight specifically) were extremely professional, quick to respond, and always helpful during the entire process. We'd happily recommend working with PURE!

Experiencia fantástica: Arico was great on asking my questions on a property. Very nice and kind.

Experiencia positiva: So I have lived in my apartment for over 10 years. I’ve never had a problem and then all of a sudden now I can’t get a hold of anybody when I need to talk to them. They mailed my rent. Check back to me twice no paper no email. Nothing telling me why and what’s going on. I’ve tried to get a hold of them for three days now to figure it out. I cannot get a text. Call an email from them at all. It’s extremely frustrating and then they want to charge you a late fee when you’ve already given the money so now here I am with my rent check no mail no letter no email letting me know what’s going on but if you go on the portal, it shows that what I owe for next month and the balance that I had It’s very frustrating when you can’t get a hold of somebody to ask questions or there’s no information just the envelope with money order

Experiencia fantástica: Kia was very kind and answered all of my questions in a timely manner! Thank you Kia!!

Experiencia fantástica: This was very easy they were very nice and welcoming the gentleman I talk to was named rico he answered all my questions and was very helpful

Experiencia fantástica: Alexa Lopez has been such a great property manager ! She always went above and beyond to communicate with me and always got me answers to any questions I had ! I will miss working with her and being her tenant !

Experiencia fantástica: Carol is the best and has helped me out so many times. Thanks Carol!

Experiencia positiva: Our agent, Katie O'Brien, has always been available, responsive, and answered/addressed our questions and concerns. Due to an unfortunate prior placement, we faced an eviction. It was at this time that we engaged PURE property management and Katie, to help us handle this legal problem. Upon its resolution, we decided to try PURE to do the property's management.We had always self managed this property until this time. Katie and PURE 1) found us a new set of tenants 2) provided us with clear monthly statements of all financial transactions 3) oversaw necessary property maintenance As we approached the time to renew our contract with PURE, we decided to return to what we were most familiar with, i.e., self management. Katie and her team made this transition back to us very easy. We greatly appreciated their assistance and guidance. Thank you, Katie

Experiencia fantástica: Nicki was very helpful and extremely professional in all of the feelings I had to do with her once again thank you very much for the professional service

Experiencia fantástica: To Whom It May Concern I have lived at this rental property for 12 years now. I have had many property managers during the course of residing here. I recently had occasion to meet my current property manager, Katie Rose O’Brien, to discuss an issue that required contacting owners of said property. By end of her day, Katie had not only had contacted owners regarding my situation but had let me know their answer. She was quick and efficient in every way…..especially in communicating with me. I was able to move forward with my issue being resolved. As an educator of 38 years, I certainly could see the professionalism Katie displayed that certainly is a great attribute to her and an asset to her company, PURE Property Management. I wish her well in her career pathways. Kathy Fahrner Torres

Experiencia fantástica: I felt Anne met my needs with a professional manner. I was pleased with her service.

Experiencia negativa: Lisa Martin from Pure Property Management repeatedly violated my tenant rights—harassment, authorizing a subtenant to change locks and lock me out, allowing unauthorized occupancy against my will, offering to alter my lease without consent, permitting use of my private property, and ignoring my written requests for clarification.

Experiencia fantástica: Kia was very helpful in informing me of all of all the details and made the process very quick and easy to move in!

Experiencia fantástica: I’m thankful to Kia for quickly reviewing my application, and the Pure Property Management team for scheduling a showing soon after my inquiry. I’m very excited about my new place. Would definitely recommend working with the Pure Property Management team!

Experiencia fantástica: Despite my frustrations when we started the process with Pure Property Management, Amir was calm on the other hand. He made sure that I secure the rental property and having him treat our application as one of his priority listing is rewarding. Thank you Amir, don’t stop here, continue the good work!

Experiencia fantástica: Itzel Ballesteros Sanchez has great work ethics. She is kind, thoughtful and respectful. She shows empathy. She takes her job seriously. She is passionate at what she does. When there is a problem that needs fixing, she executes promptly. She makes good tenants feel appreciated and heard. She listen to feedback from tenants and advocate for their safety and wellbeing. She work with tenants to keep the property safe and in working order, for tenants and landlords. Which is also good for our community. Because of her, we feel comfortable that someone in Pure Properties, is there to help. All Property Managers should have her work ethics. Thank you very much, Itzel Ballesteros Sanchez. We really appreciate you!

Experiencia fantástica: Katie O'Brien of PPM manages property for our family. She lets us know what's happening right away. She's on top of repairs. She handles everything with good cheer. We're glad to work with her and PPM.

Experiencia fantástica: When I called the Pure Property Management office, I spoke with John Morante, and he was great. John was able to answer all my questions; he's very friendly and can handle any issue. I recommend Pure Property Management for their excellent customer service.

Experiencia negativa: I have lived at the same condo for over 10 years. Pure property management is the 3rd management company I've been working with. My complex has gone through many agents in a 2 year period. They do the bare minimum for maintenance and management. I'm unimpressed and if I ever have to move, I would not choose PURE Property Management.

Experiencia fantástica: This review is solely based on Amir Kalipa. His responsiveness was fast and he was helpful throughout the process. Thank you Amir.

Experiencia fantástica: I was having trouble with the messaging not specifying what I was to do after confirming my appointment, yet Frank was extremely helpful in clearing up the confusion. Overall a pleasant experience.

Experiencia fantástica: They made the application process a breeze. An apartment I applied for approved an application for someone who applied before me, but they keep the application on file for 30 days. I was able to transfer my application to another address easily by email. Ihvan made the process very easy and has kept me updated throughout. When she texted me and let me know I was approved for my apartment I was so excited! I got an automated email saying the property was no longer available and normally I’d be beside myself with worry, but Ihvan is so quick to respond to all my texts and she made it clear it was just sent to everyone and that I was indeed the approved applicant. She was transparent with me and had quick responses so I never felt ignored and she made what is normally a stressful process very simple. Thank you Ihvan, you rock!!

Experiencia fantástica: I have been talking to Amir Kalipa from pure property management he is very helpful very professional very nice and a great attitude. Every time I have any issue I talk to him and he always take care of it and goes out of his way to make it happen regarding any maintenance issue. I really appreciate this guy

Experiencia fantástica: PURE Property Management manages the 1906 beautiful house made into offices, where I work. They have been consistently reachable, efficient, and willing to help me with any concerns that I have had. Much appreciated!

Experiencia fantástica: Pure Property Management has been the property manger for my house in Sonoma County for several years now. My Property Account Manager, Madison Davis has been a pleasure to work with and has been helpful and proactive with any, and all issues that have come up. I would happily recommend Madison and Pure for your property management needs.

Experiencia negativa: The absolute worst property management experience ever! They gave out my contact info to the tenants. They allowed an unauthorized person and a large dog to live in the home by doing nothing about the problem once alerted. They never charged for any pets even though it was in the lease. They took from the rental income for "maintenance" (no actual repairs made) instead of using the home warranty service. They failed to renew the lease even though they were asked by owner and tenants for one year renewal, so when the tenants found out there was no one year lease they moved out unexpectedly. They don't respond to phone calls because they don't care about the owners. Stay away from these people and save yourself from financial abuse and emotional trauma!

Experiencia fantástica: PURE Property is awesome! They took all of the stress out of dealing with a very difficult tenant!! Whenever something needed to be done they had access to very experienced contractors. Will definitely use them for all management services.

Experiencia fantástica: I found a rental property I wanted. I applied on Monday and had a few issues with some things I submitted. Al Joaquino was there to help me through every step in answering my questions and finding quick solutions to help get my rental application approved. I was approved within 24 hours of submitting my application to rent the property. I found that PURE Property Management was quite supportive in helping me get my application approved and across the finish line quickly. Great customer Service! Thank you Al Joaquino and Pure Property Management for a great customer experience.

Experiencia negativa: PURE PROPERTY MANAGEMENT - CAUTION! If you are considering using Pure Property Mgmt. for your rental property, you may have a very poor experience like mine: billing and accounting errors, poor and late communication, suspicious charges, frequent rental manager turnover. Ops manager Ariel is very good, but the rental managers must be buried juggling hundreds of properties each. Wasn't an issue before Pure bought out Dedes Rentals. I've finally extracted myself from Pure. Contact me if you want more details.

Experiencia fantástica: I've been with Pure Property Management now for 3 years and it's been a pleasure working with them. They have always taken care of any maintenance requests in a timely manner. I also just got approved for a new house, shout out to Al Joaquino for making the process easy and really fast!

Experiencia fantástica: Al, Fátima & Nickie have made my transition go smoothly. I got approved within a week and they have been super helpful and very responsive with any questions I throw at them.

Experiencia fantástica: Easy and quick with my application once it was fully filled out with the proper documents! The communication was also on point and very helpful. Thank you Al Joaquino!

Experiencia fantástica: My wife and I have been with Pure PM, and Property Manager Katie O’Brien, for five years now. We are very pleased with the strong, positive, effective working relationship we have developed with Katie. She is very proactive, creative, professional, knowledgeable and consistently looks out for our best interest with our rental properties. Pure PM is lucky to have her. The many services we receive from Pure PM are high quality, professional and consistent. We are happy clients.

Experiencia fantástica: I had a very easy and quick experience with Pure Property Management. Al Joaquino and Carole helped a lot with the process and were super nice!

Experiencia fantástica: Madison manages a rental we have in Oakmont. She has handled all the things that come up with a house rental. We can always count on her to find the best solution to any problems that come up. Sharon D.

Experiencia fantástica: We just got approved for our new apartment and the whole process was quick and easy. Al Joaquino was very helpful and responsive we got everything figured out in a day and were very happy with the whole process and how it went. Great customer service!

Experiencia fantástica: Our property manager, Madison, has been wonderful to work with over the past several years. She is organized, responsive, and detail oriented. We have entrusted her to find tenants, manage the needs of the property, and to coordinate with other vendors and contractors as needed. She has taken on the management of a few projects for needed improvements and repairs seamlessly. She is a diligent and great communicator as well. I highly recommend her and PURE Property Management of CA. Their website and interactive portal makes everything easy.

Experiencia fantástica: Madison with PURE Property Management has managed our property for a couple now and has done a great job. Always very prompt in communicating back to us, as well as taking care of anything that needs attention. Don

Experiencia fantástica: Madison Davis is very good service agent. I am so satisfied and happy to work with her. She is my the best agent. Thanks!

Experiencia fantástica: Madison Davis was an absolute gem to work with! On top of her game! Her follow through and follow up was exceptional. She was realistic and used diligence and common sense. So much better than so many of the property managers I have worked with in the past.

Experiencia fantástica: Madison Davis is doing a great job handling my rentals. From listing, showing, and dealing with maintenance issues, she has always kept me informed. I plan to turn additional rentals over to Pure as they become available.

Experiencia fantástica: Madison has been my property manager for several years now. She has always been quick to respond to any of my questions or concerns. Would definitely recommend her to anyone looking for help with their property rentals.

Experiencia fantástica: Madison Davis my property manager did a fantastic job for me. She coordinated all the repairs and work to get the rental ready for a new tenant. Great job Madison!

Experiencia fantástica: Madison Davis has been our property manager for several years now and we couldn't be happier. She keeps us up to date with everything going on with our rental property and works quickly to solve any problems. We are very assured with her looking after it.

Experiencia fantástica: I had very good experience with pure property management company since they recognized there were some issues with a manager and they replaced with new manger Madison Davis and her assistant Emily. Madison was very responsive (which was a big problem before)and took initiative to maintain our property . I strongly recommend this company.

Experiencia fantástica: Exceptional service from Jaidene James! She always goes above and beyond, ensuring my tenants are happy and my property is well-managed. Her dedication and proactive approach give me peace of mind. I highly recommend Jaidene James and PURE Property Management!

Experiencia fantástica: The organization's face are the people who do the work. Madison Davis is wonderful! She is a problem solver extraordinaire, and we feel lucky that she is taking care of business. Thank you Madison!

Experiencia fantástica: We have been working with Katie O'Brien of Pure Property and she is great!!! She responds quickly, and always follows through and keeps us informed!!!! Whenever I need to contact her --I am confident that the situation will be resolved!!!! Truly recommend that you choose her as your representative if you can.

Experiencia fantástica: Milca was very friendly talking to her on the phone we were able to resolve our issue on verifying certain things in order for us to get the application done in a timely matter. She was very quick with her response when I text her or call her she’ll either call me right back, answer, or text me right back. Keep up the good work

Experiencia negativa: Edit: they had plumbers out to “fix” the hot water and in barely over 24hrs, we are without hot water again! Slum lords. Disorganized and incompetent. We are currently in the midst of our second stint, THIS winter, with multiple days of no hot water. The first time, which was only 2 months ago, we were without hot water for nearly a week. Our building’s on-site manager either quit or was fired a month ago and there hasn’t been a word about replacing them. There isn’t someone on site or even readily available for the simplest maintenance, such as cleaning VOMIT from the floor of our building’s entryway. We pay 2 grand a month to live in a slum with the least responsive and most disorganized property “management” I’ve ever had the displeasure of dealing with.

Experiencia negativa: We have changed hands and systems a number of times after starting out with Dede's rentals originally. Pure property management is the type of company that, like the tech giants, wants to capture as much market share as possible, then slowly reduce costs (and efficacy) for both tenants and property owners. They allow their payment processor to charge fees for electronic payments, charge higher than advertised fees from home owners in the form of Resident Benefits Packages instead of collecting it as rent, and provide low quality maintenance services. I expect a continued decline as investors pressure Pure to increase profit margins each year.

Experiencia fantástica: Milca has been so great to work with on our application process so far! She’s been extremely prompt answering questions and working with what we have available. If you can request her, do it! Hoping we can get approved soon and will try to update once we’ve completed the process with any additional information. Thank you Milca!

Experiencia fantástica: PURE was great and made the process of applying very seamless. Milca helped me every step of the way and I am very grateful for such a pleasant experience with a this property management company.

Experiencia fantástica: We just got approved for a new a lease and the process was super frictionless and easy. Erika Hernandez was very helpful and responsive throughout. We initially didn’t get the house because someone beat us to it but the first one didn't’ work out and as soon we were back in the running, she reached out to let us know. We had our application processed and approved in under a day which was great for us since we didn’t have to stress overnight. Looking forward to moving into our new home!

Experiencia fantástica: This was the best housing application I have ever had in large part thanks to Milca! In the same day a listing was posted, we toured the house, we applied to the house, and then we were approved for the house the very next day! I can't stress enough how thankful I am for Milca and her team for working so diligently on our application! :)

Experiencia fantástica: Application process was extremely smooth. Toured within hours of finding the posting and applied same day. Milca was extremely helpful in working with us to get our application approved and in handling post-apprvoal documents.

Experiencia fantástica: I had a very great experience with everything. My application process was very quick & done in a timely manner. Milca was very nice & understanding & her communication regarding everything that was required was excellent. Would definitely recommend for anyone planning to move.

Experiencia fantástica: Milac was a wonderful help she made the application process very easy for me. She was very nice and responsive. She had exceptional customer service and answered every question I had big or small.

Experiencia fantástica: Jason was on time and kept me informed as to the progress of the repair. He did a great job. He was knowledgeable and promptly diagnosed the problem. Amazingly he had the needed part in his truck; even though the breaker box was from the 50's.

Experiencia fantástica: They’re the Best company and I totally recommend anyone to go there. Who is looking for a place to come home. Milca Igano Is definitely impressive and awesome to work with.

Experiencia negativa: I have never had worse rental management. There was an issues with the online system so my rent got sent back to my bank. When I contacted management I was told to bring in a check that day and I would avoid any late fees. A month later I go to pay rent and hey, there’s that late fee I was promised wouldn’t be there. I spend several days messaging Briana and Jaidene in an attempt to deal with the issue. I was then charged a second late fee because that took so long. When I talked to them again they said whoever I talked to in the first place gave me the wrong information and I am low liable for $525 in late fees because of that “miscommunication “. When I asked what my options were I was told I have to pay it or be asked to leave. My kids don’t get Christmas this year because their staff is not trained properly.

Experiencia fantástica: During the heavy rains in late November, 2024 (the "atmospheric river" event), we let PURE Property Management know that five downspouts at the house we rent were plugged, with gutters flowing over their tops. The crew, managed by Humberto Breton (maintenance coordinator), got there within two hours and quickly unplugged the downspouts, working in heavy rain to do so. A job well done!

Experiencia fantástica: Milca was very efficient and communicative in handling my rental process. Traci was very warm and helpful as well, during my tour of the home, It was a great experience working with Pure PM. Thank you!

Experiencia fantástica: I have dealt with Milca throughout most of my process thus far after applying for a rental property. There has been some challenges on my our end and has kept us well informed and explained what we needed to do to help the process well. She is very polite as well!

Experiencia fantástica: Erika Hernandez was such a big help getting our move organized. We had a few unique situations to navigate and not only was she understanding, but helped make sure we didn't miss any deadlines.

Experiencia fantástica: Mariana is wonderful to work with! My application process went smoothly. I got approved in no time. Super easy to contact and fast replies. Easiest property management company to work with!

Experiencia fantástica: Milca at PURE Property Management is absolutely fantastic! She is incredibly responsive and always quick to address any questions or concerns. Her resourcefulness and proactive approach make working with her a breeze. Milca is polite, professional, and always transparent, which builds trust and confidence. She truly goes above and beyond to ensure everything runs smoothly. Highly recommend her services!

Experiencia fantástica: Milca provided top tier customer service. She always stayed in communication with me and made this process seamless. I initially was very skeptical after having bad past dealings with property managment companies, but Milca helped restore my faith. Thank you for your professionalism.

Experiencia fantástica: Searching for a rental can be overwhelming, but I picked up the phone and called Fatima at Pure Property Management and she was so helpful in answering my questions! I also give a shout out to Dwight, who helped me as well. Sometime you just need a little human contact in the process of searching for a home.

Experiencia fantástica: My leasing agent Erika Hernandez has done a great job getting our application in, reviewed and processed in a timely manner. We are approved and pending move in!

Experiencia fantástica: I would like to acknowledge Seth for a good well done. She was very engaged with my request to finding a house that was perfect for my family. She is very professional and informative. My family and I are very pleased with her service. Seth is an asset to your company and thank you for all your prompt work of getting us in our new home.

Experiencia fantástica: Everything was done correctly and in a timely manner the only issue we had was Nick who came out originally and fixed. It did not let you guys know that the ceiling had sheetrock that the bubble had broken opened up from one of the guys came and he got it all fixed and it’s all perfect now.

Experiencia negativa: Pure Property Management, a company trusted to safeguard the interests of both landlords and tenants, failed to uphold one of its core responsibilities—proper tenant vetting. This oversight resulted in a cascade of issues, beginning with an aggressive tenant who, within 48 hours of moving in, caused significant disruption. This tenant not only intimidated their co-tenant, prompting the second tenant to break their lease out of fear, but also stormed into the Santa Rosa office, "yelling" as stated by the Pure Property management employees. While the property management company acted swiftly to release the aggressive tenant from their lease and promised to refund the money for the improperly managed transaction to me, that promise was never fulfilled. Within 48 hours of the aggressive tenant's behavior, the second tenant expressed fear, citing the unsettling situation as their reason for wanting to leave and stating that they could see light through a crack in their dwelling and they could hear the other unit talking. However, when I was informed of this, it was presented as though the second tenant's departure was already a foregone conclusion. My ability to intervene was undermined, as I was warned that my personal information could be released to the aggressive tenant, defeating the purpose of hiring a property management company to protect my privacy and interests. Pure Property Management's failure to properly vet tenants, manage conflict, and deliver on their financial commitments not only compromised the safety and peace of mind of their tenants, but also left me, the landlord, feeling misled and unprotected in a situation that spiraled out of control. Due to their poor property management, on top of having two empty units, I was left with empty promises and a lighter wallet due to the two thousand dollars of charges that not only one, but two of their managers stated I would have returned. Just like their management skills, nothing was fulfilled as promised. Pure property management's response to this was that "there is improper soundproofing between the floors" These floors are right on top of each other. Both being separated by multiple layers of soundproofing and wooden wainscot. In the end, they cost me thousands of dollars. Then their "vetted tenants" scared each other out of the building" for this I was promised a reimbursement by two of their representatives which was the reason I accepted the termination of the lease. Then they said that "their reps did not have the authority to make that promise and refused to complete it coming up with a BS reason. Out of all the property management companies I have worked with, these are BY FAR THE WORST. I strongly recommend that any property owner find any other company to work with.