5 Star Property Management

Experiencia negativa: If I could put zero stars I would . I had a terrible experience with 5 Star Property Management. The home was dirty upon arrival, which was already a bad start. Throughout my stay, I reported multiple issues that were either broken or not working properly, and nothing ever got fixed. Despite that, I was still charged for things that were never addressed, which is completely unacceptable. Communication was also very poor. It was difficult to get clear responses or any real help when problems came up. On top of that, it seems like the property owners still do whatever they want, even though this company is supposed to be managing everything. Overall, my experience was trash. I would not recommend them to anyone.

Experiencia fantástica: The process after application is very smooth, it was a pleasure working with both Carl and Stephanie. I highly recommend

Experiencia negativa: I am done dealing with this company after no complaints for 5 years. Jessica Zamarripa is very hostile and disrespectful on her ways. I highly disapprove and I’m very disappointed with her ways and will not recommend anyone from rent f from five star properties if she is involved in any matter. I’ve been a happy tenant for 4-5 years until she was involved in giving me the hardest of times to approve my much needed service animal and is threatening and unpleasant to deal with even when it comes to a simple service request to change an air filter. I will be leaving the leasing company as an option for me and all my friends and relatives as soon as my contract lease is due . Carl Santos & the previous maintenance guys were great. Diego in maintenance is very unhelpful compared to Albert their previous maintenance guy.

Experiencia negativa: This is not a company I would recommend doing business with. Throughout my experience with Five Property Management, communication has been consistently poor, unreliable, and extremely untimely. Important matters were met with long delays or no response at all, even after repeated attempts to reach out. Most recently, I have been waiting over two weeks and still have not gained access to my property, with little to no communication or resolution. In addition, their phone lines frequently go straight to voicemail, and it is very difficult to get anyone to return calls. This lack of reliability is very concerning for anyone trusting a company to manage their home or partnership professionally. I also find it important to note that the positive reviews displayed on their website do not reflect the level of professionalism, responsiveness, or timeliness I personally experienced. It raises concerns about how accurately those reviews represent the actual service provided. I especially urge members of the military community to seek alternative companies when leasing a property or doing business. Our time is valuable, and delays caused by poor communication can impact missions, movements, deployments, and even result in unnecessary reprimands. If you are out of town, deployed, or need timely updates, you should be aware that responses can take two to three weeks, if they come at all. Doing business with a company that does not prioritize its customers or partners creates stress and delays that are completely avoidable. Based on my experience, I would strongly encourage others to look elsewhere.

Experiencia fantástica: Dear team, I would like to take this opportunity to express a compliment to Albert. He is truly always so friendly and respectful when he replaces our air filters. He is also happy to listen to our concerns and passes them on. A really kind, reliable, and pleasant man. He always keeps his appointments and is quick and dependable in his work!! 5 stars for Albert!!!

Experiencia fantástica: A special thanks to Luigi whos been an exceptional professionalism and knowledgeable responsive jobs made him all the difference.It is clear that the company values customer satisfaction and hires top tier talent.

Experiencia fantástica: Jesse was incredibly helpful and friendly!!! Will absolutely be recommending this business to friends!

Experiencia fantástica: Jesse was really great when it came to helping me schedule my viewing. They responded fast and answered any questions I had.

Experiencia fantástica: Such a quick process. The company was very quick responding and following up with us and promptly. Very happy with our experience.

Experiencia fantástica: So far, quick on the application process and they were upfront with everything and made the process easy and straightforward

Experiencia fantástica: Finding the perfect home for my family and me felt like a daunting task—until we connected with this amazing property management company. From the very beginning, they were professional, responsive, and genuinely committed to helping us find a place that felt like home. They made the entire process incredibly easy, taking the time to understand exactly what we were looking for and presenting us with options that perfectly matched our needs. Their communication was clear and timely, and they walked us through every step—from viewings to paperwork—with patience and care. Thanks to their expertise and dedication, we’re now happily settled in a home that couldn’t be more perfect for us. I can’t recommend them highly enough!

Experiencia fantástica: The company does a very job of informing what I need and were able to answer my quetions easily. A very good company

Experiencia negativa: not worthy to spend your time and money with them should change the name to almost 1star coustomer service 0/10 shame

Experiencia fantástica: They fix any problems very professional. The air-conditioning was blowing hot air. They fixed the very same day. Was very impressed of the professional way they fix things.

Experiencia fantástica: Awesome property management. I had a self tour in one property but I couldn’t access thru the phone. They helped me right away. Super recommend this team.

Experiencia fantástica: So far, the service and experience working with Five Star Property Management has been really great. They communicate well and seem to have a streamlined process and operation that works swiftly and efficiently. You can also reach somebody anytime and get responses/answers quickly. This has not been my experience with other property management companies. Would highly recommend.

Experiencia negativa: Charged for Cleaning of house before tenants moved in. The house was not clean and the stuff they "fixed" was not done right and some stuff was just not fixed at all. Won't be doing another contract with them.

Experiencia negativa: This team is great on getting you into a rental unit but not very responsive on maintenance needs. Definitely need to improve on servicing the tenants on maintenance.

Experiencia fantástica: Daniel was very helpful at securing a rental home for us coming from out of town. He was great at communicating with us in a timely manner. I would definitely recommend him and 5Star.

Experiencia fantástica: They are super fast and easy with working with, and they are great people I suggest five star.

Experiencia fantástica: 5 Stars Property Management helped me find my new place with seamless move-in procedures. The whole team is extremely professional and friendly. Jesse had the answers to my many questions and was patient with me. 5 Gold Stars yes indeed.

Experiencia negativa: Please be very AWARE when dealing with this company. They don't like to lose. MAKE ABSOLUTE SURE you take a pic of every single inch of your rental .. I invested a lot of my own money to improve the home and they still returned ZERO of my deposit. I only used their products they told me to use such as the paint type etc. and they still kept my entire deposit. HORRIBLE BUSINESS PRACTICE!!

Experiencia fantástica: It was so easy and quick and very accommodating working with this company. They have been very cordial and professional and very kind!

Experiencia fantástica: Excellent team who handled my rental house. I highly recommend them if you decide to rent your house. They walked me through the process and attentively answered all my questions and doubts. My wife and I spend most of our time out of town and we feel very comfortable leaving 5 Star Property Management in charge of our rental house for whatever issue might arise.

Experiencia fantástica: It was a nice and easy process and Carl took the time to ensure all paperwork and payment was completed on a Friday afternoon. I'm moving from out of state and they made it super easy. I definitely recommend.

Experiencia fantástica: Super easy process with viewing the house, putting in application and signing lease. Each step was super quick and communication was great!

Experiencia fantástica: Great service! They have managed my office/retail building (Montana Building), supervised repairs and improvements while I have been away and they increase the amount of tenants I had. They have been very reliable and flexible.

Experiencia fantástica: Annie Espinosa is incredible. She helped walk me through the process, find reasoning in the reports, and was so kind throughout it all. One of the best interactions I’ve had with this team. And they’ve all been great! Big shoutouts to Daniel, Carl, Catherine, and Virginia as well.

Experiencia fantástica: Catherine Alcantara, A. Daniel Alu, and Carl Santos were all so very helpful in helping my family and I get our home! They kept us updated without asking and were very kind!

Experiencia fantástica: Very professional and knowledgeable team. Very reasonable rates and no pushy, high-pressure tactics. Yvette and Carl and great partners for both property owners and tenants, caring and on top of things. Make sure you contact 5 Star for your property needs!

Experiencia fantástica: After selling our home for more than 22 years and seeing our six cildren move out of town due to better and bigger things for them, we decided to downsize. For now we prefer to rent a house. We have been so blessed dealing with Catherine, Carl, Jessie and David at 5 Star Property Management. Each one of them have been very helpful and have helped us make this transition relatively easy taking into account that we are totally new to the rental market. My special thanks and recognition to Carl. He has been extremely helpful and patient. His comitment to customer service is just Outstanding!.

Experiencia fantástica: Very helpful and engaged staff (Catherine and Daniel) throughout the whole process. Highly recommend them!! Great customer service!!

Experiencia negativa: Communication via telephone absolutely horrible. I called multiple times and only recieved an email from the senior leasing specialist never recieved a call back. Many maintenance issues haven't been fixed. I would not recommend.

Experiencia fantástica: My moving process was super fast, no hustles or issues! Highly recommend for Military community that is PCSing to Fort Bliss/ El Paso area.

Experiencia fantástica: Though we are still at the beginning stages Daniel & Catherine have made this process quick and as smooth as possible. From guiding us in the right direction for a sooner house tour to quick emails. We are hopeful & look forward to continuing business with this company.

Experiencia fantástica: Thank you, Star Property Management! Your team has made this experience for me easy and peaceful. I appreciate you all!

Experiencia fantástica: This is going to be our 3rd year renewing the home rental with 5 Star Property and Julie and the team there have made the renewal process effortless and easy once again!

Experiencia fantástica: I have been renting with 5 Star Property Management for 3 years and it has been a Great experience. They are always helpfull when repairs are needed. Very respectfull crew

Experiencia fantástica: Just rented out the cutest home, that has everything we need. Move in was a breeze with the virtual process, and the home was very clean. I was also happily surprised to see cleaners the first morning freshening up our yard! Definitely went above my expectations.

Experiencia positiva: Catherine was great and very responsive to our emails. The leasing process was simple. The application is a little extensive but I do understand the necessity of it. We tried scheduling a viewing but kept getting referred to the visual tour and couldn't get an in-person tour scheduled which would have been nice.

Experiencia fantástica: Big Thank you to Tania she’s resolved my problem very quickly and professionally. Great communication great customer service The process was very easy everything was explained perfectly never had any issues on contacting anyone. I highly recommend 5 Star Property management.

Experiencia fantástica: Explained the process well, got the application moving along rapidly and was able to sign a contract within a few days of seeing the house.

Experiencia fantástica: Happy to be a resident. They are a great team and communicate and resolve questions and requests quickly and professionally. All maintenance issues have been taken care of in a timely, professional and friendly manner.

Experiencia negativa: Person that came about the water softener did not specify on how to use it. Was in a rush to leave, dumped 2 entire new salt bags that were in the garage and left. I was told in an email it was 1 bag of salt a month!? But he but 2 large bags at once?! Didn’t explain why or how.

Experiencia fantástica: I am beyond ecstatic with the rental application and lease document signing with the entire team at 5 Star property management. They made it so easy. Thank you so very much.

Experiencia positiva: I love the way the whole thing is setup for the protection of both the landlord and tenant but I don’t appreciate the fact that I had to basically know Real Estate for me to even be able to go through the process of it all because there wasn’t a proper Realtor or someone guiding us through the whole Lease Agreement and even for viewing the property I had issues until you recommended me someone who could show me the property Its very important to note these factors because if you guys call yourself 5 star property management then Im sure this is great feedback on how to improve for future residents. Im in the real estate business myself and that is why I was able to understand most of the wording used etc but when talking to the customer service line it was also brought to my attention that the messages used to explain to tenants something they quite didn’t understand are too professional for a regular person who doesn’t quite understand basic real estate vocab. But thats my reason to why I only put 4 stars instead of 5. Thank you!

Experiencia fantástica: Very good experience with them. Correspondence was quick and informative. They never left us waiting for answers to our questions.

Experiencia fantástica: Great people to organize and coordinate with. It was extremely easy and pleasant to find my rental home, which is awesome and I can’t recommend them enough. Great job from them and their team.

Experiencia fantástica: The Entire % Star Property Management Team has been amazing from my initial phone call. They have been flexible and compassionate and fine above and beyond to ensure that I get into the property that best fits my needs. Extremely grateful for them all, especially Carl Santos

Experiencia fantástica: They were able to help me get tenants within 30 days, they assisted me with tips to assure good renters and how to prepare a quality home for them.

Experiencia fantástica: When we relocated back to El Paso, we rented a home from 5 Star Property while our house was being remodeled. While there have been many delays in our remodel, we have had to extend our lease. Julie and her team have been incredibly helpful and able to accommodate our requirements. Thank you!

Experiencia fantástica: Fantastic job 5 Star Properties! Thank you for being so efficient and fast! Ms. Julie and her team are just amazing, helpful, and very professional!

Experiencia fantástica: 5 Star Property Management has been great to work with and quickly found qualified tenants for our home. Daniel and his team are easy to work with and clearly communicate every step of the way. I look forward to working with them for a long time.

Experiencia fantástica: Julie Anne has been especially attentive in helping me navigate all issues that arise with rental property and prompt in responding to any questions or concerns I may have. Julie made lease renewal easy to manage.

Experiencia fantástica: Spoked with 5 star property, they provided great information for the property I was looking into, they sent me all information needed via email and text within 5-10Mins. I was a able to view property that same day. ​Everything was approved and signed within 2 days. Greats service wonderful staff. Would recommend if in need if looking to rent a house.

Experiencia positiva: Daniel and his team were able to help me rent out my house in a timely manner. Everyone in his team is very friendly and willing to help. If you are looking to rent out your house I think they are a very good choice for a good price.

Experiencia negativa: 5 Star Property Management has been one of the worst management companies for the El Paso area. They have all automated responses to messages that require a payment to a third-party website that allows you to view their homes on your own. I feel they rely heavily upon this and is why many of their agents do not work weekends, do not respond to voice mails, or emails in a prompt manner. When they do respond it is much later and the professionalism is a defensive and curt. The properties they manage are not kept up on the outside and looked terrible. When viewing the 20+ properties, I would see the "5 Star" signs posted at other homes that looked terrible and displayed a common theme. There was no missing the "5 Star" signs and the unkept properties. Perhaps they have too many properties to manage and are under staffed. But I would not hire, buy, or rent any property they manage.

Experiencia fantástica: Very professional and has excellent communication. They worked with us and our busy schedules. They also worked fast when going through the application process.

Experiencia fantástica: Quick and simple process. Everything went smooth and the agents are very friendly and responsive. Most definitely would recommend

Experiencia fantástica: 5 star property management was amazing. They have a very fast process and there is no waiting long period of time. We had our lease and everything ready to move in. They are on top of the game They are very professional and I recommend them to anyone looking to rent a house.

Experiencia negativa: Long story short. If you need to choose between multiple properties to sign a lease, choose the property not managed by “5 star” You will thank me later. Stay away from them and check all the negative reviews before making business with them. I made the mistake not to pay attention to the bad reviews and a lot of people had the same bad experience I had with this company.

Experiencia fantástica: Thank you 5 Starr Realty! Process was so easy! I can’t wait to move in, I’m pretty sure I will have a great experience Renting from you! Thank you again! Catherine is the best!!

Experiencia fantástica: Ms. Catherine and others made this home looking as easy as I’ve ever seen before. They were quick to answer any questions I had. They have kept in touch with me with any information that will benefit me.

Experiencia fantástica: Excellent company! Extremely helpful throughout the entire process, left no stone unturned and make sure we were comfortable with every step. Quick responses, open communication - will definitely use their services again in the future!

Experiencia negativa: I thought I would place a review of 5 Star. I'll go with 2.5 stars, "they could do better". Although they are friendly, good at collecting, reporting; there are hidden fees charged to the tenants which cuts into your rent potential. Concerning their maintenance vendors; the work completed is never reviewed by staff; 5 Star lacks quality control. Many times I had to go back and repair poor work expensed that included upcharges. After complaining multiple times I got dropped by 5 Star. No problem. If your looking for a property management group I feel its all about good and fair priced maintenance te

Experiencia fantástica: Amazing! They are fast and friendly, I really recommend this property management. They go above and beyond to communicate and make everything an easy process.

Experiencia fantástica: Very kind and polite, they picked up and swept up after the dirt which I didn’t mind. They worked as fast as they could to get the job done fast but correctly. They didn’t mind my little one running around playing or watching tv while they worked

Experiencia fantástica: Great property management team that was very knowledgeable and great at communicating what was going on with my property! I have had a really smooth process with 5 Star Property managing my rental property! I recommend to any owner.

Experiencia fantástica: 5 star went above and beyond with helping rent out my property. They made everything so easy, and were quick to respond to any queations I had.

Experiencia fantástica: Amazing experience. We needed a house ASAP and everyone jumped in to get us in fast. Everyone was very friendly the house was in good condition and clean. The team at 5 Star is responsive and on it. If you are looking to rent this is a great company to rent from ! Thank you.

Experiencia fantástica: Fast and quick service Daniel, Carl, and the team are responsive. The lease signing process has been great so far. Thank you.

Experiencia fantástica: 5 Star Property Management made renting my next home extremely easy and I was able to move in very quickly without hassle. Highly recommended!

Experiencia positiva: Responsive, respectful, courteous team. They were understanding and accommodating and professional at every step. I viewed several properties to rent and the 5 Star property was BY FAR the cleanest and in the best shape out of all of them. 5 Star installed safety measures at the rental that are not electronic that give me additional peace of mind about living in a 5 Star property. Edit: The office staff is still great, but the maintenance team not so much. I had so many issues getting minor repairs than I ended up doing the majority of the repairs I requested. The maintenance team was not prepared when arriving and had to make multiple trips for simple things, causing me extra time waiting for them to show up. On one occasion, they never did after I waited several hours. I texted, they said they were on their way, and never showed up. I hope 5 Star has contracted with a more reliable, consistent maintenance team. My landlords have taken over the management of their home and no longer employ 5 Star so I can't say for sure if they have.

Experiencia fantástica: 5 stars really suits the name for this agency, because that’s what I give them 5 stars on my review. They make the whole process flow nicely, they took every call, and they made us feel appreciated and welcomed. We had a nice experience through the first and last step. Thank you very much Omar and Catherine!

Experiencia fantástica: Thanks to the 5 star Property Management They found us the new tenants really fast and quickly. All the process was smoothly handled.

Experiencia fantástica: My first time apartment hunting through 5 Star Property Management but it was literally the smoothest process I’ve ever had. From finding a place to scheduling a tour all the way through to knowing what the lease says . They even have videos/tutorials on how to sign your lease. Every single one there employees was great attentive and helpful.

Experiencia fantástica: As a new applicant moving to El Paso from overseas, the process of finding a home and doing all the paperwork remotely was outstanding. Catherine Alcantara and Carl Santos maintained great communication with us throughout the busy process of moving across countries, and we were able to sign for a home rental and not have to worry about housing our family after the move. Looking forward to move in!

Experiencia fantástica: The staff was very friendly and kept up constant communication. Clear and concise about what we needed to do and did not give any run around when we had questions.

Experiencia fantástica: With my husband being on a deployment, we did our best at trying to find a home together for when he gets back. Catherine did an amazing job at getting us the property we wanted! Her communication and customer service was great and she responded so fast!

Experiencia fantástica: My dishwasher was leaking . Diego Morales arrived quickly and was very professional. He fixed the problem fast and explained why it happened. Wonderful service!!

Experiencia fantástica: Amazing real estate company that provides top-notch services. Their team is professional, knowledgeable, and always goes above and beyond to meet their clients' needs. From my personal experience, they have been prompt in addressing any concerns and have made the renting process smooth and hassle-free. I highly recommend 5 Star Property Management for all your real estate needs!

Experiencia fantástica: This was the faster easiest process for moving I’ve ever first my experienced. Catherine and Daniel are prompt and professional. I really appreciate your patience with us communication deaf. Thank you

Experiencia fantástica: Catherine is very helpful and answers back really fast! Whether text, or email, she’s been helpful and does a great job at giving me all the resources to have a smooth move-in!

Experiencia fantástica: 5 Star Property Management is OUT OF THIS WORLD! The entire process from beginning to end is the most seamless and professional I’ve ever encountered! The entire team communicate with eachother and their client so efficiently. You are constantly reassured and welcomed to ask any question or concern. If you are not choosing 5 Star Property Management, you are missing out!

Experiencia fantástica: I’ve rented from 5 star. The past and I had such a great experience. When it came to renting again it was a no brainer. Their application process is super quick and easy compared to other property management services. Their online portal is also on of my favorite features as it makes paying rent hassle free. No more needing to get a money order done!

Experiencia fantástica: Great experience with this management. They are very detailed and respond to emails quickly. Highly recommend them when looking for a home.

Experiencia fantástica: This was the fastest easiest process for moving I’ve ever experienced. Catherine and Daniel are prompt and professional. Their instructions are clear and they answer every question I have before I need to ask. I highly recommend them.

Experiencia fantástica: My experience with 5 star property has been nothing short of amazing. Everyone Was extremely kind and helpful throughout the process. My family and myself thank you 5 Star property Management !

Experiencia positiva: The management company is ok. My change of rating is due to the constant lease breaking of tenants, which then triggers a very hefty marketing fee that others have told me is too high. Recently there’s been an issue with accounting reporting inaccurate balances and charges.

Experiencia fantástica: Great experience with 5 star property! Very fast response and approved within 2 business days . Haven’t had any bad experience with them yet. Definitely recommend this company !

Experiencia positiva: They managed a property for 4 years. Based on the exterior appearance of the property throughout the 2 leases and us not being kept in the loop of events regarding it (inspection reports and such), we didn’t expect the home to be in great condition but to our pleasant surprise the exterior was not indicative of the interior condition. Aside from landscaping issues, there was no major damage to the property other than expected wear and tear. There were a few repairs throughout the leases, mainly requested by the first tenant and they all were resolved by 5 Star with only major expenses needing our approval to be completed, which was very convenient. Communication could have been greatly improved, but they got the job done and turned in the property in pretty decent shape. Overall, their service did beat having to deal with the whole landlord duties ourselves!

Experiencia fantástica: The best property management we have ever dealt with. They are so friendly and always willing to answer all our questions no matter at what time of the day. They always got back to us in a timely manner. Definitely recommend for anyone needing to rent a house / apartment

Experiencia fantástica: Renting with 5 Star Property Management was a fast, easy and straightforward process. I highly recommend their services to anyone who is renting for their first time/trying to get their first apartment/home. Their representatives were very responsive, answered all my questions and emails, and helped me secure a space within 2/3 weeks.

Experiencia positiva: Property management provided myself with all tools and documents I needed to understand about property of 7032 Long Meadow. All contracts were explained and identified to best of my knowledge/understanding.

Experiencia fantástica: Daniel and his team have done fantastic job with all my properties. I have been with 5 star properties for almost 3 years now and I am very satisfied with my whole experience. Entire staff have been very helpful from day one and they work very hard and make sure everything goes well.They resolve any issue in a timely manner. I cannot ask more. Thank you 5 star property management

Experiencia fantástica: Mr. Alu and Mr. Santos have been extremely helpful throughout this transition. We are first time home owners and it was time to move and rent out our house. From the very first day that we reached out, they ensured that we were not only knowledgeable in the process, but that we were also going to be taken care of. Their team is very professional and I highly recommend their business to any homeowners in the El Paso area.

Experiencia fantástica: Our experience with the company has been an exceptional one. The people I’ve dealt with couldn’t have been more kind or patient with me because this is the first time we’ve moved in years and lot of things have changed.

Experiencia fantástica: We’ve had nothing but a great experience with this company. The organization and communication is unmatched. Thank you for making our move run as smoothly as possible.

Experiencia fantástica: We have our two El Paso rental properties listed with 5 Star and couldn't be happier. We have more rentals in other states and wish we could have 5 Star manage them all - exceptional service and communication.

Experiencia fantástica: I don’t normally leave reviews but I do want leave on this time. I got a property from 5 star property management and I must say it was FAST, EASY, and NO STRESS. I worked with Catherine Paraiso and she was wonderful. Fast response and very helpful. I will definitely refer to friends and work with in the future.