HomeRiver Group Tampa Property Management

Experiencia fantástica: Art did an amazing job! He was fast, friendly, knowledgeable and efficient!

Experiencia fantástica: I have lived in this rental for going on 6 years and just signed another 2 year lease and I’m beyond excited. Brigette at home river is not only attentive but she’s always available! She’s insanely responsive and just all around great at what she does! I personally love this company!

Experiencia fantástica: I had the pleasure of working with Home River group, especially Stacy as an agent to list my rental property. She worked very diligently in listing the property and showing to potential clients. Home River is quite well versed in market trend analysis and adjusting the listing on a weekly basis. As a result, home was rented with in a couple of weeks. I would recommend working with Home River group for all your real estate needs such as rentals, purchases and sales. They have a group of professionals qualified and certified in each area of the real estate needs.

Experiencia fantástica: MAURICE THOMAS IS THAT DUDE! THANK YOU FOR YOUR HELP AND I LOOK FORWARD TO WORKING WITH YOU.

Experiencia fantástica: Stacy was amazing, quick responses and made every effort to make it work for myself and my family. The only reason we were not able to lease the unit from her was an issue with HOA, not Stacy herself. Stacy did her job and more. Her dedication and time spent to get us answers was a relief after dealing with not so professional agents before her. Hope to do business with her in the future again

Experiencia fantástica: Stacy is amazing to work with! She is very attentive and listens to your needs I highly recommend her!

Experiencia fantástica: Stacey and Nelson were nothing but great ! Easy and smooth process there were very patient with me understanding I would highly recommend them !

Experiencia fantástica: Stacy McClain was very thorough and very professional and a pleasure to work with!

Experiencia fantástica: Genesis was very helpful and got me exactly what I needed.

Experiencia fantástica: Stacy was very helpful from beginning to end of assisting me with how to go about leasing process. She was there evry step of the way answering any questions i had and reassuring. Thanks to her , paper work and other moving hassles were done by very smoothly.

Experiencia fantástica: AC Technician came within the hours he said he was coming and completed the task in a timely manner.

Experiencia fantástica: I spoke with Genesis Rivero. My experience with her was very positive and she conducted herself as a true professional. HomeRiver should be glad to have such a kind young woman in their employ.

Experiencia fantástica: Great group to work with, highly responsive and communicative. Emails were answered promptly, and Stacy was consistently available and supportive. She was always helpful and quick to respond, which made the collaboration seamless.

Experiencia fantástica: My experience with HomeRiver Group has been great. Everything has been handled professionally and on time. My leasing agent Stacy was friendly, helpful, and always quick to respond to any questions. I really appreciate how smooth the whole process has been.

Experiencia fantástica: Thank you so much for your time genesis we truly appreciate you

Experiencia fantástica: Genesis Rivero is an amazing realtor! She was professional, attentive, and made the whole process smooth and stress-free. Her communication and dedication were outstanding. Highly recommend!

Experiencia negativa: My review from two days ago has yet to show up. Melissia our property manager has been slow and unresponsive since we moved in a year ago. Biggest problem is massive overrun of rats inside our home. Our first problem was a slow draining kitchen sink. It took months to have a plumber out to snake it which only took about 15 minutes. Since October, over 50 days we have been overrun with large rats. She has gotten estimates from thre companies to repair all the huge openings in the crawl space. They chewed through the floor and enter kitchen nightly. The fireplace often has five at a time coming down and inside the house. They have chewed thru the attic access lid and enter their too. Nothing. Absolutely no help.

Experiencia fantástica: Thank you so much Melanio for your help. You were able to resolve the issues I was having to pay our rent and made the process easier for me. Thank you again!!

Experiencia fantástica: He is very good every time I call him. He answered the question the best way he can He is an awesome person and I love the way he handle things. I gave him a 100 very nice person

Experiencia fantástica: Genesis was very nice and polite made my moving out process easy communicating with me when I messaged her .Thank u keep up the good job

Experiencia fantástica: Stacy McClain was very responsive, informative, impressive, and a pleasure to work with! Thank you, Stacy!

Experiencia fantástica: Stacy McClain was the best. She answered all the questions I had. Thanks so much!

Experiencia positiva: Genesis Rivero has done a great job in managing my townhouse rental in Temple Terrace. She has kept me informed on the tenant's actions at the property in enforcing the lease requirements according to the services promised this includes collection of the rent payment, supervision of the condo's maintenance issues, and enforcing the legal guidelines in the administration of the lease and I recommend Genesis Rivero to manage the rental lease for any future investor. Written from L. Napoleon (property owner)

Experiencia fantástica: Thanks Stacy for doing a great job quickly releasing our property. We really appreciate your efforts, especially that you had a plan B in place when the first offer fell though.

Experiencia fantástica: I had the opportunity to work with this team and I am truly pleased, especially with Genesis. She is exceptionally professional, always available, and incredibly knowledgeable in what she does. Her guidance is clear, dependable, and delivered with genuine care. Working with her has been an outstanding experience, and I highly recommend her to anyone looking for someone they can trust and rely on.

Experiencia fantástica: Stacy!!! Was very help and responded very quickly when we had any questions regarding with the whole process of getting approved for our home. Stacy was very kind and helpful. I had a great experience.

Experiencia fantástica: Stacy was not only professional and expeditious in helping my family find a wonderful apartment, but also her kindness and navigating us through the underwriting. Procedure was commendable. We call her our realtor /property management. guardian angel

Experiencia negativa: The move in process was great but after that I have not been impressed with either the management or the attention to things that need to be done. Will reevaluate as things are done.

Experiencia fantástica: Maurice Thomas has great telephone etiquette and very helpful agent and thorough.

Experiencia fantástica: Genesis was extremely attentive and was able to answer all my questions. Thank you for everything and making the process so smooth!

Experiencia fantástica: Thank you Genesis Rivero for outstanding customer service and clear explanation for all questions I had. Highly recommend!

Experiencia fantástica: Mr.Maurice Thomas was excellent, respectful and very professional. Very helpful. Excellent job.

Experiencia fantástica: Marcellien saved the day today. She grasped our situation and was thorough in finding a solution. She was reassuring and helpful even on a Saturday. Thank you!

Experiencia fantástica: Queenie was extremely helpful as she facilitated my access for my new home. Thankful for her positivity and delivery!

Experiencia fantástica: The representative Jeremiah was superb! I had a few issues that were pressing since my move-in date was within 24 hrs., and I was concerned about getting last minute things completed. Jeremiah was calm, courteous and patient throughout the entire process. He demonstrated excellent customer service! All of my questions were answered and he restored my peace about my move. He is a "gem" that needs to be kept on the team!

Experiencia fantástica: Our agent Stacy was very responsive, helpful, and guided us through the process as a first time renter. Highly recommend her assistance

Experiencia negativa: If Google would allow me for Negative stars will be the better for this Management. I movedin 4 months back. It us hell of complication to reach to this guys. Email has been replied 8in weeks. Number from the google search on their profile goes to some lady, she doesnt even know. Not up to date people. SinceI rented this place all the sinks were smelled like sewer water. Took them 3 months to fix it. WOOOOW. My kid got sick because of it. And she had to move back to Canada on a urgent medical condition. Terrible servicea.

Experiencia negativa: After our lease ended, Home River was supposed to have their people clean the townhome. However, when I inspected the cleaning it was terrible. There was dirt and cockroaches on the floor, the stove was greasy inside and out and there was mold in one of the bathroom showers among many other issues. I took detailed video and sent it to Home River and asked them to come out so they could see it personally. They refused, saying that it was clean. I told them it was not and I had to pay another cleaning company $500 to come and do the job correctly.

Experiencia fantástica: Nelson Virgo did a great job helping me get approved ! fast and efficient. Stacy did a great job helping me as well!

Experiencia negativa: This place will take your application fee and charge you and make up an excuse why they won’t offer you the property and gives it to the next person. If you didn’t run my application or background, why are you charging me a $75 per applicant fee???Sounds like fraud to me

Experiencia fantástica: The whole move in process was great I had very good communication with the leasing agent Stacy she always answered my questions right away and assisted me with anything I needed

Experiencia fantástica: The customer service that Queen holds is excellent! She was able to answer all my questions. She's smart, and very charismatic Thank you so much, Home River Group, and thank you very much, Queen! PLEASE never change, you're awesome!!!

Experiencia fantástica: Great communications with Tammy Thompson and Nelson Virgo, and the online application system and lease signing system and payment system all worked well.

Experiencia fantástica: It has been a pleasure signing a lease with Home River Group. Stacy and Matthew have been great. They are very responsive and helpful with all the questions I have.

Experiencia fantástica: Maurice Thomas is very kind and professional. Great at his profession.

Experiencia fantástica: Homeriver group is amazing my leasing process was so easy and stress free thanks to MELANIO

Experiencia fantástica: My experience with genesis has been good, as a tenant she is very easy to talk to and try’s to address all of my concerns

Experiencia fantástica: Stacy was an absolute Angel thank you so much for being so responsive, supportive and understanding during this whole process. Stacy went above and beyond even answering questions after hours. Couldn’t be happier with my experience and interaction with Stacy!

Experiencia fantástica: Just as I was getting a little frustrated with reaching someone and all of the AI text, I received a call from Stacy and it has been all smooth sailing since then. She exemplifies what good customer service should be. Communicates well, is very articulate and knows her job very well.

Experiencia fantástica: Really great and friendly Property Management team. Addressed maintenance issues very fast and had someone out the next day. Thank you.

Experiencia negativa: Not sure how to word my experience with this company as not able to find the right words for this company. Horrible, bad, pathetic are not enough. They did everything they could to frustrate the homeowner in every possible way. Holding on to the rent, not picking up calls or responding in a timely manner, finding service providers or vendors to fix the issue, ensuring that the property is maintained properly by the tenants to name a few. They did NOT visit the property even once. The AC filters were not changed by the tenants even once for both ACs and once the property is vacated, I looked at the filters placed by me a year back on both ACs and those were extremely dirty. They were not magic filters provided by them. This led to frequent AC issues - I called the repair company 6 times precisely after the tenant vacated for various issues led by not replacing AC filters. After tenants moved out, we were on our own as tenants broke things in the house, did not do move out cleaning so the home river did not help in finding any service providers or cleaners in getting the home ready. They held on to funds for 60 days including last months rent without having them mentioning it anywhere in the contract. In short, I would rate them the lowest. Never go with them or I am 100% sure you will have nothing but the frustration to gain. Ann Barrasso, Genesis Rivero, Patricia Rudski are the worth property managers and service providers. It was so frustrating that we gave up even talking to them as we knew that it would be a waste of our time and effort.

Experiencia fantástica: My experience with Genesis at Home River Group has been great. Good communication and responsiveness.

Experiencia fantástica: Melissia Ruiz is a great property manager. She found reliable tenants for our home quickly and handled everything professionally. She always answered my questions promptly and made sure every detail was taken care of. I felt confident knowing our property was in good hands. Highly recommend her services!

Experiencia fantástica: Great customer service. Quick on responding and getting things done. Definitely great experience. Genesis Rivero thank you for all you do.

Experiencia fantástica: Genesis is my property manager and I love working with her very strong minded and intelligent

Experiencia fantástica: Young lady Realtor Genesis Rivero has valuable experience in Real Estate and Property Management and is an asset to the company..

Experiencia fantástica: Stacy was a big help and she made it an easier time for me to be able to do the lease and application

Experiencia fantástica: Génesis Rivero she’s very good at her job thank you so much Genesis

Experiencia fantástica: Genesis rivero it's very rare that you will bump into a person that takes pride in what they do, and she made me feel comfortable as she was explaining everything and easy to understand what she was explaining she knows what she's doing.And she is very knowledgeable and a very professional person

Experiencia negativa: RUN! Do not rent through this company! If I could give 0 stars I would. I am 30 days from my lease ending and still haven’t received a renewal offer. I’ve called and emailed and customer service just continues to say they are working on it. Worst custom service and can never understand what they are saying. Also maintenance doesn’t ever get taken care of in a timely manner.

Experiencia fantástica: Genesis Rivero is amazing at what she does! She’s very informative and makes me feel secure knowing everything is under control. Highly recommend her—thank you, Gen!

Experiencia fantástica: Genesis Rivero does amazing work and has great customer service I highly recommend her to anyone in need of her services very reliable and easy to communicate with

Experiencia fantástica: Genesis is a great Property Manager and cares about her Tenants and her job thank you for your hard work!

Experiencia fantástica: I enjoy working with Genesis Rivero. She Takes really great care of my tenants.

Experiencia fantástica: Absolutely love Genesis Rivero. She’s great with tenants, she’s very helpful and very sweet. Very happy working with her.

Experiencia fantástica: Génesis Rivero 5 stars all the way. Love her communication skills.

Experiencia fantástica: My experience with Genesis Rivero was outstanding. She is very detail oriented, communicated effectively, and made the process smooth!!!

Experiencia fantástica: Genesis rivero did a great job helping us find properties we may be interested in. She’s very resourceful & attentive to details. We thank her so much ❤️

Experiencia fantástica: We are one of the vendors with HRG and Genesis Rivero has always been easy to work with.

Experiencia fantástica: Thank God for these guys managing my properties and Genesis Rivero for overseeing everything. Best property manager I've ever worked with.

Experiencia fantástica: My experience working with Genesis Riveiro was outstanding. Her attention to detail and professionalism are to be commended. Thank you Regards Juan A. Muniz

Experiencia fantástica: ⭐️⭐️⭐️⭐️⭐️ Genesis Rivero is an outstanding property manager—professional, responsive, and truly cares about both owners and tenants. She makes the entire process smooth and stress-free, always going above and beyond. Highly recommend!

Experiencia fantástica: Happy to be working with these guys, my properties are in great hands. Thank you Genesis Rivero for all your hard work.

Experiencia fantástica: Genesis is a marvelous property manager professional knows her field. I will refer her to other friends and family. Thank you for a great job.

Experiencia fantástica: Genesis Rivero is really good at what she does. She’s very responsive and answers all questions in a timely manner and resolves any type of issues as well!!

Experiencia fantástica: I'm super happy with my service, Genesis Rivero is the best manager I've ever had.

Experiencia fantástica: Genesis Rivero handled the maintenance request promptly and quickly approved the repairs. She did an excellent job.

Experiencia fantástica: Genesis Rivero is professional, responsive, and truly goes above and beyond in property management. Highly recommend!

Experiencia fantástica: Lavern was amazing. I appreciate the patience as I am traveling the next few days. Thank you for working with me! Definitely a very smooth process!

Experiencia fantástica: Genesis Rivero was absolutely wonderful, she had great customer service and was just lovely! Made the process so much easier!

Experiencia fantástica: I am one of the vendors and Genesis Rivero has always been very helpful and professional when it comes to the repairs.

Experiencia negativa: Don't apply, stay away! Our family fell in love with a property, and it is advertised as having free application and free first month rent. After we were approved, we found out the security deposit is $5,000 which is equal to 2 months rent. So we've asked a lawyer to review the lease and our lawyer said to not go any further with this company. Also, the application is only free after you move in, so we've lost $150. The application was extremely intensive, they have every piece of information we possibly could have given. I was weary during that process because it only seems correct if you give all your information after you've been approved, not before. But we continued on because the property was perfect for our family. Don't apply!

Experiencia fantástica: Very happy knowing my properties are in great hands especially with Genesis Rivero running point. She is very professional, understanding and is great with tenants. Very happy to have her!

Experiencia fantástica: Genesis Rivero has been excellent at communicating any issues I have sent to her.

Experiencia fantástica: The Resident Coordinator, Anthony Aquino, went up and beyond for me due to personal situation recently. He was patient and always respond to all emails and follow-up with me in regards to my situation. I will recommend HomeRiver Group rental or buying home to anyone. The resident coordinators such as, Anthony Aquino will give you great service.

Experiencia negativa: It's a living true nightmare. I wish there lease was more clear on how it is you pay rent. Then there is add on that they do not tell you about. Not only that they told us we were paid up till August 2nd after we had paid what they asked for and moved in June 25. They never told us we owed more money. Until After we had paid what we did. They just said, we owe no more money. Their answer was well we forgot to add this in your amount. So not only do you pay rent but they want you to pay all these added fees they don't tell you about. It's not added into the rent as if you believe it is to be. It's faulty miss leading. I have have real bad nightmares over all this . Do NOT RENT FROM THEM. Plus, they will refuse your rent if it's not exact. Also all you ever speak to is people who don't speak clear English. It's broken English. They are from another country who answers there phones. Horrible!!! We live in America and can't get a true English speaking American. Wow what a pitty!

Experiencia negativa: Negative 5 stars should be a real thing with this company. If I told you all of the comical errors that have taken place. You probably wouldn’t believe me. There is no way possible that you’d believe a group of adults could possibly set such a low bar of competence. Florida is known for its bad landlords. And yet I have never once come close to this level of just absolute ineptitude. Unreal

Experiencia negativa: This company is a scam. Our house was not ready to move in when we got the keys. The air was broke and the house was dirty. I have been dealing with them for a month now on utility charges that I paid directly to the county and they’re trying to charge me for their billing service on top of it. I do not get email responses back and have to resubmit things through email to them constantly. I do not recommend renting from them. We’ve only lived here for two months and have had nothing but problems.

Experiencia fantástica: Milano was very helpful and patient. He went out of his way to reach out to management to review my request and guaranteed a follow-up call later in the day.

Experiencia fantástica: The process went well. The people were helpful every time I call them. Queennie was very nice and friendly.

Experiencia negativa: Very disappointing experience. Apartment reeked of cigarette smell on move in day, told property manager various times. Company never addressed issue, told me I was lying, never could even move in. Had a 2 month long battle before anyone agreed to finally go to apartment and smell it. Very subpar managing and very bad costumer service. Poor quality control in appartments.

Experiencia fantástica: Stacy always answered the phone and was prompt to help us with all of our questions and concerns! She was always friendly as well! What a great experience!

Experiencia negativa: They are the management company for Connerton West in Land O Lakes, and I've been trying to get them to address the yard next to me for over 6 months. It is a rental home that is managed by Invitation Homes, and has zero curb appeal. All I get from them is the auto e-mails with zero help. I've asked to have a call with them or an in person meeting to voice my concerns, and I still get auto e-mails. No customer service if you are managed by them. I've never had a management company like this in over 20 years of living in HOA communities.

Experiencia fantástica: I had a great experience with them! Stacy and Louise were amazing. They were quick, professional, and made the entire process go smoothly. They were there for me every step of the way, answering my questions and making sure everything was handled efficiently. I truly appreciate their dedication and would definitely recommend them to anyone looking for a home.

Experiencia fantástica: I got an email for the accounting department. Figured I’d give them a call and double check (can never be too careful these days) . Melanio was very help and let me know it was legit. Appreciate her very much.

Experiencia negativa: If you’re considering renting from this company, you better hope you never have a maintenance issue. We recently had a leak from the tub that affected both the bathroom and dining room wall—and couldn’t use the main shower. Despite notifying them immediately, their vendor no-showed twice, wasting our time and showing a complete lack of professionalism. And this isn’t a one-off. The last maintenance issue we had was also a leak—and it took six months to resolve. The pattern here is clear: poor communication, zero urgency, and no respect for tenants' time or comfort. Totally unacceptable. Rent at your own risk. ****Edited**** Called the number provided and they couldn't help me. Funny that someone can immediately respond to google reviews but no one can contact me to fix the issue. Received this incoherent message this morning from the THIRD vendor to not show up: "Good morning i hope you had a great night im really sorry but i wont mKe it today for the appointment we thought everything was good but there was a leak of water and hospital make us stay for the baby to come out when i get a update in would let you know im really sorry"

Experiencia fantástica: Ang was a pleasure to speak with. She was able to provide me with the things that I needed. Five stars all the way, thanks, Ange!

Experiencia fantástica: The online experience is great from viewing to completing steps properly in order. Louise was very understanding and helpful to get the correct documents and info for someone new to a rental application. Thank you for your support.

Experiencia positiva: The tech Chris was great. He clarified the facts that the brand new unit. Was actually installed in 2013. However. He did recommend that my unit be replaced. Because it was not new as they stated. And it was actually 12 years old. And the owner refused. Even though I wake up every night sweating. Which also recommended that they moved the thermostat for a more accurate reading. The owner are charging extra for some so call benefits package. But won’t keep the ac up to date. And working well. You respond that we can discuss it. But I was with the tech when you told him that you won’t replace it. And meanwhile I keep my thermostat at 68 degrees. And wake up every night wet from sweat. This place is the worst. Between sweating and the small little bugs. I beginning to think there something dead in the walls.

Experiencia fantástica: Meld requesting work order were seamless and the maintenance was able to get our maintenance issue resolved the following day without any hussle. Many thanks.