FirstService Residential - North Inland Empire

Fantastic experience: The lifestyle coordinator, Hannah Katz, at The Resort organized a wonderful event to watch the movie Soul by the pool. It was delightful

Fantastic experience: I'd like to share my recent experience with Tona Ott, our Community Manager at Sedona at Parkside HOA and all the improvements I have noticed since Tona joined this position. Recently, Tona put an extra effort to every homeowner regarding the Fire Alarm inspection notice for the city's compliance and the community's safety. Tona promptly replied to my email request to justify the inspection time window for my unit and showed her willingness to cooperate with me to assure I am home. Moreover, in the community, we have been experiencing less frequent downtime of our main gates, nicer greener plants with flowers (thank you for the irrigation and current gardeners), cleaner walking-paths and the main green area (no dog poops). I feel safer and have more peace of mind living here. Finally, the use of HODA and the portal has given us convenient ways to get 24/7 support. Thank you, Tona Ott and the team for the great service for our better living community.

Fantastic experience: Tony Alvarez, Facility Administrator here at Narra Hills in Fontana, Is very professional and helpful. He truly cares about the people he works with and always makes sure everything runs smoothly. I appreciate his dedication and support.

Fantastic experience: Tona OTT. Always has good service whenever I reach out.

Fantastic experience: Tona responds promptly to requests. She is knowledgeable and she is very cordial. Thank you. Vilma Hernandez, 3086 Via Rosso.

Fantastic experience: Getting notices from HOA always spells trouble and headaches for homeowners, but Fiori Barton was such a pleasure to communicate with. She had clear, precise and prompt emails that helped us resolve the miscommunications and alleged violations. She was able to confirm our non violation status and communicate it to the board to close the alleged violation. Thank you Fiori. It is refreshing to have someone perform splendidly at their line of work.

Fantastic experience: Tona has been great answering all our questions and being great at customer service ! Thanks for helping us out in the parkside community

Fantastic experience: Provide very solid support to our community. They are easy to communicate with and work diligently to address the homeowners needs. Even with homeowner violations, they provide ample opportunity to correct the violation

Fantastic experience: A good HOA company. Staff is responsive. I recently had an urgent issue and office manager Tona Ott helped us right away.

Fantastic experience: A review of Morgan Malekebu Facility Administrator for The Enclave Master..My interactions with her have been very positive. She shows a genuine interest in my concerns and prompt answers to my questions. Her attentiveness helps maintain a positive and productive atmosphere for the facility.

Fantastic experience: I’ve had a consistently positive experience with our community management team - FirstService Residential, and I want to highlight the excellent work they do. Morgan Malekebu is responsive, organized, and genuinely committed to keeping our community running smoothly. Whether it’s addressing maintenance concerns, communicating updates, or ensuring the property stays clean and well‑maintained, she handle everything with professionalism and care.

Fantastic experience: Big shout out to Coordinator Morgan Malekebu from Enclave at Eastvale. She is very friendly and addresses all the concern that I had about HOA. We did throw birthday party at Community Center. She was very detailed about process we had no issues with her communication and did great job and our son's birthday was successful and was handled by her was excellent. I highly appreciate all your help and good work you do for our community.

Fantastic experience: Thai is the best. He sits there and listens to your concern, follows the rules to a tee, and provides helpful solutions to resolve the situation. I’ve had a few situations that he assisted with and helped get resolved. Thank you Thai!

Fantastic experience: Thai has been one of the best in communication and helpfulness. Working in property management I deal with a lot of HOA's and Thai is exceptional to work with.

Fantastic experience: Morgan from the Enclave Eastvale is awesome. We just moved in and she is so helpful, communicative and responsive. She explains everything so well and follows up with us. She is always so nice to us and just a pleasure to work with. Having a friendly and responsive HOA administrator thats easy to work with like Morgan is such a relief and we really appreciate all her work for us and community!

Fantastic experience: Daniel Garcia is an excellent Property Manager and an incredible improvement to what we had before in our community. He is caring and thorough and always eager to help!

Fantastic experience: Super pleased with first service residential. They work well with community members to resolve issues. Thai that works at our clubhouse is always available and super helpful when it comes to informing us about community updates.

Fantastic experience: Kala from Chino (The Preserve) was such a help very professional very helpful

Fantastic experience: Thai was so helpful when trying to resolve my problems at the community center

Fantastic experience: I met Thai Bun with a bunch of questions and he was so great in helping me out. Came in the office confused and with a boatload of questions and he took time to break them down and help with a plan of action.

Fantastic experience: Tona Ott has been an excellent HOA manager to work with. She is extremely helpful, professional, and very responsive whenever questions come up. Communication is always clear and timely, which makes the whole process much smoother.

Fantastic experience: Fiori Barton from the first service residential was extremely helpful and professional throughout the fee waiver request process. She was responsive, clear, and a pleasure to work with. Thank you for the excellent service!

Fantastic experience: Naidin was so helpful with the parking permit issue. Thank you!

Fantastic experience: My associate manager Naidin was very proactive in helping me resolve my issue. She had a great attitude, and my problem was resolved promptly. I’m very satisfied with her service.

Fantastic experience: Judith Lopez is always a pleasure to work with. She was incredibly helpful in guiding me through my architectural application submissions and took the time to thoroughly answer all of my questions. Her responsiveness and professionalism made the entire process much smoother. I truly appreciate her support and prompt communication.

Fantastic experience: Thank you Alyssa & Danielle for helping me book the hall for a family event. They were so helpful and friendly. The entire Preserve team is great. And a special shout out to Amelia for always being there

Negative experience: Horrible property management team. Property manager does not respond to calls ope emails. Property management does not seem to understand or acknowledge that they work or the honeowners.

Fantastic experience: We had an event at the Enclave Clubhouse. Morgan Malekebu, the Enclave Facility Administrator, is a very pleasant and professional individual who was able to provide the assistance needed to make our event successful. The clubhouse was clean and orderly with ample number of tables & chairs available. It was great to have access to the kitchen. We will definitely consider hosting another event at the Enclave clubhouse.

Positive experience: HOA reps or managers can be nightmares in my experience. Indifference, finger pointing, or just lots of "I dont know's." This is not the case with our current HOA manager Danielle Dalley. Danielle has been very helpful I asked a question recently and she answered in a short amount of time and provided a followup map providing additional context that I didnt ask for but very helpful. I hope Danielle continues to stay. 5 stars for Danielle, minus one star because not everyone working at FirstService is like Danielle.

Fantastic experience: Tona Ott returned my email very quickly and updated the information right away. I am from Sedona Park, Parkside Ontario California.

Fantastic experience: I want to praise Carol Gorman at first service residential. If you want to talk what customer service should be, talk to Carol. She is most outstanding person quick to respond. Easy to talk to is willing to resolve anything that comes along without a complaint. If I could give Carol a 10 star review, I certainly would. I look forward to talking to her every single time. I have to ask a question, I know she’s always there for me!!

Fantastic experience: Morgan, Has been very professional and helpful in helping me coordinate my granddaughter's birthday celebration!

Fantastic experience: Great Setvice was provided. Warm Friendly, Progessional. Thank You FirstService for solving Our problem.

Fantastic experience: We threw a birthday party for our toddler in The Preserve Gardenhouse last weekend and I just want to give a shoutout to the management there. I emailed them on a whim just to see if they have any special activities related to the garden next to the hall. They said they've never done anything for birthdays / parties in general but they were able to pull it off! Farmer Stephen gave the kids a nice tour of the garden, taught them gardening techniques, showed them insects (which the kids really liked), showed them how to plant, and gave away fruits / veggies / and seeds. It was like an early trick-or-treat event for the kids. Thank you to Sandra and Farmer Stephen for this memorable experience for the kids and for the adults as well.

Fantastic experience: Diamond Bar Tennis Club is nice community. The community management is very helpful, especially Tona Ott, is very responsive and solve our issues very quickly. Since it was built back to 1970. There are always issues here and there. She is patient each time we contacted her.

Fantastic experience: We are very happy to have Peggy and Fiori on our team at Park Place Ontario Ranch. They are the consummate professionals. Taking care of our community and working with homeowners to work through challenges is not easy, but they do it with grace. I appreciate their hard work. Good job team!

Fantastic experience: I would like to acknowledge and sincerely thank Tona Ott for her hard work and dedication to our community. Tona is highly responsive and genuinely dedicated to making sure the community and residents are well taken care of. Thank you, Tona Ott.

Fantastic experience: I have a rental Condo in this HOA, and I have a few of issues with the tenant’s parking. This management office, especially the manager Tona Ott really doing a good job helping me solve the problems in a very professional and fast way! Great management team! Thank you very much!

Fantastic experience: I am really happy with the quick response from Tona Ott regarding my house at park side Community . Excellent communication

Fantastic experience: The Parkhouse on Main St at the Preserve provides a myriad of services. My daughter and I go to the gym every day and we enjoy it very much, we appreciate the checking of the guests ID. The staff are very friendly and respectful. Kudos to Kala, Danielle, Jamie, Travis and Demetrius.

Fantastic experience: I want to thank you the staff especially Jamie Cantos for her outstanding service today She is helpful and patience I really appreciate her professionalism and positive attitude thanks again

Fantastic experience: I don’t usually write reviews, but I had to take a moment to recognize someone who went above and beyond for my family during a very stressful situation. We had an unexpected issue with a broken door and needed fast solutions. From the moment Alyssa got involved, everything changed. Not only did Alyssa respond quickly and professionally, but she also treated the situation with genuine care and urgency—as if it were their own home. She assessed the problem thoroughly, explained everything clearly, and then jumped right into action. It’s rare to find someone who takes this kind of pride in her work and cares so deeply about the people she is helping. We’re beyond grateful for Alyssa’s kindness, skill, and dedication. If you're looking for someone trustworthy, responsive, and truly exceptional—look no further. Highly, highly recommended.

Fantastic experience: This is the first time I’ve contacted a community manager and received such a quick and respectful response. I truly appreciate collaborating on solutions together and resolving the matter by the end of the day. Thank you Tina Ott, Regards Theresa

Fantastic experience: I am very happy with the customer service support. My emails and matters are resolved very quickly and efficiently. Ms Tona Ott is very nice and very quick to reply back.

Fantastic experience: Our facility administrator is the best! Morgan is very knowledgeable and kind. Whenever I reach out with questions she is very responsive.

Fantastic experience: I recently had the opportunity to work with Morgan Malekabu on a parking permit issue. Morgan was very personable and went the extra mile to ensure my needs were addressed. She is approachable and responsive and an asset to The Enclave residents.

Fantastic experience: Tona Ott community service representative for Orange Tree Vilas responded quickly to a phone call and helped us resolve an insurance issue!

Fantastic experience: I would like to commend TONA Ott for all the outstanding work she does for our community. It’s not easy keeping up with a large condo complex. She handles it well. Tona Ott has continued to service our community, Diamond Bar Tennis Club with courtesy and a high level of knowledge and professionalism. Also a big shout out for her assistant, Christine. This is a large community and they both work hard to be responsive to the board and homeowners. Michel, board member Diamond Bar Tennis Club Association

Negative experience: We are writing on behalf of concerned residents of the Jurupa Valley/Granite Ridge community regarding the ongoing lack of responsiveness and unacceptable delays in addressing critical maintenance issues. The overall condition of our community has noticeably declined. Landscaping and tree maintenance have been neglected to the point where the area appears abandoned rather than part of a well-managed gated community. Additionally, the gate spikes remain broken, and the gate system is frequently out of service, compromising both security and functionality. As paying members of this HOA, we expect timely and professional upkeep of shared spaces and community assets. Unfortunately, this has not been the case. If these matters are not addressed promptly and effectively, many residents are seriously considering the possibility of leaving the HOA altogether. We are united in expressing that these issues must be resolved immediately. The current state of affairs is both unacceptable and unprofessional, and we urge the HOA to take immediate corrective action. Sincerely, Concerned Residents of the Jurupa Valley/Granite Ridge Community

Fantastic experience: I'm a homeowner in Parkside Ontario. My pool fob wasn't working, so I asked the property manager, Tona Ott, CCAM, for help. She handled it for me very promptly. My experience was excellent, and I'm very grateful to her!

Fantastic experience: Tona Ott was responsive and supportive with an issue I was dealing with at NorthTownePark. It is nice to know that if there are any concerns or issues, Tona will respond and help with the best of her abilities.

Fantastic experience: It can be a bit tasking having to deal with HOA questions and request, but working with Morgan at The Enclave has made it a lot easier. Very welcoming and professional! I appreciate her urgency in email responses and ability to help with any issue.

Fantastic experience: Morgan our facility admin at The Enclave is a sweet heart! Always willing to help and making sure we resolve our issues.

Fantastic experience: As a homeowner in an HOA managed by First Service Residential, I've been consistently impressed with their professionalism and responsiveness. A special shout-out to Morgan, who has been incredibly helpful and a pleasure to work with. Most of our communication has been handled efficiently and effectively via email, which I truly appreciate as it fits perfectly with my schedule. Morgan always provides clear, timely, and thorough responses to any questions or concerns I've had. It's reassuring to know our community is in such capable hands. Highly recommend First Service Residential!

Fantastic experience: Our representative is AMAZING! He has helped to improve the quality of our Board meetings. Jay is very professional and reachable by text, phone call, or email. The follow-up he provides with respect to contractors and city officials is alway prompt and thorough. Our Association has improved much with Jay's work. Residents and Board Members are satissfied an impressed with this representative's services.

Fantastic experience: we are resident of enclave community in Eastvale. we are glad to have First residential service as our common property maintenance manager. Also our resident manger . Ms. Morgan is a wonderful, caring and helpful individual. Ready to help and get the answer to our problems. Thank you Morgan

Fantastic experience: I had an urgent parking issue in my residential community which required a variance. I contacted Darlene Harris with the HOA and she was able to resolve my issue within a day. She was very helpful and went above and beyond in providing excellent customer service. I am completely satisfied with how the issue was resolved and appreciate all of Darlene's efforts.

Fantastic experience: Morgan at the Enclave Master community has been so helpful every time I have interacted with her. From birthday party’s at the club house to just yesterday during our Sunday by the pool (grill was not working properly). She saved the day!

Fantastic experience: We had a great experience with Morgan, our facility administrator in Eastvale. She went above and beyond to accommodate and fulfill our requests and concerns. Great personality and pleasant.

Fantastic experience: I had a fantastic experience working with Morgan Malekebu, the Facility Administrator of our HOA. She was incredibly professional, efficient, and patient throughout the entire process. I reached out regarding a complicated guest parking issue, and she handled it with great care and attention to detail. Thanks to her expertise and dedication, the problem was resolved smoothly and quickly. Morgan truly went above and beyond—our community is lucky to have her!

Fantastic experience: I've had the pleasure of working with Morgan on several occasions, and each time she has gone above and beyond to provide outstanding support. She’s responsive, knowledgeable, and consistently brings a positive attitude to every interaction. Whether it's answering questions, resolving issues, or just being proactive, Morgan always delivers with professionalism and care. It's clear she takes pride in what she does, and it truly makes a difference. I’m grateful for her help and highly recommend working with her if you get the chance.

Fantastic experience: I am a resident of the Bodega Harbour HOA. I offer great praise of the timely responses I have received from Morreen Iversen, Executive Assistant and Martha Cooper, Assistant GM per my many reach outs. We have a Great Team out here!

Fantastic experience: Our HOA manager, Naidin is incredible. She's prompt, professional, kind, and resolute. She's patience and resolved our concerns. We appreciate having you Naidin as our HOA manager.

Fantastic experience: We are the owner of one of the units at DBTCCA. We are glad to share that our Community Manager Tonna Ott from FirstService Residential has provided us the best customer services. She is very prompt, she takes whatever action is needed quickly. She responds to the emails very fast. Besides being courteous she is very organized and professional. We are proud of her. Ranjan and Madhur Bagla

Fantastic experience: This Review is in particular for Caterina, I know it’s not easy juggling things around as a property manager but she went above and beyond my expectations! Thank you once again for all your assistance!

Fantastic experience: It is a pleasure to collaborate with Tona. She consistently provides valuable information and responds promptly regarding projects. Her commitment to considering the needs of the residents is commendable.

Fantastic experience: I had a few concerns that I addressed to the property manager Tona Ott, not only did I get a quick reply (less than 24 hours) , my questions were addressed. I was also given information on how my questions and concerns will be reviewed by all appropriate staff. Very courteous and helpful! !!

Fantastic experience: Tona and Melissa at First Service Residential in Rancho provide wold class service. Needed to take care of activating a new key fob and they took care of it quickly. Thank you for your help and your quick response.

Fantastic experience: Tina Ott is very prompt in giving response to my needs. Five stars for her. Flor, diamond bar tennis club

Fantastic experience: I had a great experience working with TONA, seriously one of the most down-to-earth and reliable people I’ve dealt with in a long time. From the beginning, she was super responsive and patient with all my questions (and I had a lot ). Whether it was about timing, pricing, or just small details, she always took the time to explain everything clearly and made sure I felt confident every step of the way. What impressed me the most is that she really cares about doing things right, not just rushing to get the job done, but making sure the result is solid. That kind of professionalism mixed with a friendly vibe is rare these days. I’m not the type who usually leaves reviews, but this time it really felt worth it. If you're looking for someone you can actually trust and feel comfortable working with, I highly recommend TONA. I’d definitely come back again in the future if I need anything else.

Fantastic experience: Alyssa was very professional and helpful! She made us feel welcome and took the time to listen to our concerns as new residents and new members of the Wessely Association. She immediately took action to assist us. Thank you Alyssa!

Fantastic experience: Tona is my community manager at Diamond Bar Tennis Club. She is reliable and efficient. She replied to my request and solved my problem quickly. Thank you!

Fantastic experience: We are very grateful to Fiori Barton, Sr. Facility Administrator for her assistance in helping us resolve a Violation on a Notice of Completion. She immediately called us to help with this issue. She emailed us instructions on what was needed. Her professional, friendly and quick response is greatly appreciated. It has always been a pleasure speaking with her. Thank you so much, Fiori.

Fantastic experience: I am very happy with the service I've received. Tona Ott and her team's responsiveness, excellent communication, and deep understanding of community life are key to our success. We look forward to continued great support.

Fantastic experience: I want to thank Tona Ott for her perseverance, in reaching out to the Diamond bar condo association to correct and fix my condo’s concrete floor. I’m an in the process of replacing the vinyl flooring in my condo which came to a halt before it ever got started because of damage from roots invading my concrete slab, lifting and separating the floors from the walls. With the help of Tona Ott /facility site manager work is finally starting to fix the concrete slab floor and remove roots from trees surrounding this condo complex. I was finally at wits end and into my sixth week of pushing to get the work done and with her assistance the work is now starting, I don’t know how to thank her for her job, Well done.

Fantastic experience: Tona Ott is amazing. We are planning to buy a condo and are in escrow, and had some questions about the condo. Ms. Ott was so responsive, prompt, clear, courteous, efficient and resourceful. She answered all of our questions with amazing response time. Her professionalism left such an impression with us that we feel we are in good hands with FirstService Residential managing our property. We dealt with other property management services and by far, Ms. Ott and FirstService Residential have our highest recommendations. A 5 star service. Ronald

Fantastic experience: Elizabeth Charlot came to my rescue to assist me with a last minute important request. She provided excellent customer service and was very knowledgeable, decisive and kind. Thank you Elizabeth!

Fantastic experience: We ran into a hiccup with an escrow and a violation on a condo we have in escrow. Elizabeth Charlot came to our rescue and helped us resolve the issue. She worked diligently on this for us on a Saturday and also first thing Monday morning. She cleared us to close! Elizabeth is professional, personable, efficient and truly caring in helping clients with their needs. Thank you Elizabeth!!!

Fantastic experience: TONA OTT from Diamond Bar Tennis Community Center has helped resolve my parking problem. She was quick to respond via email and I appreciate her help.

Fantastic experience: Our Community Manager Matt helped coordinate our first town hall meeting this past week and the meeting was a success! We are also really grateful for the help we received from Alexa and Darlene with FSR! Without them, the night wouldn't have gone as smooth!! Thanks you to the three of you! We really appreciate you!

Fantastic experience: Alyssa Enriquez has consistently been responsive to emails and phone calls as needed. While some processes can feel tedious on top of moving in and settling in (and some procrastination on my end), when I communicated, support was provided.

Fantastic experience: Tona at Diamond Bar Tennis Club is great! We’ve gone through a few managers and she is by far my favorite! She is attentive, quick responses and always comes up with solutions or ways to help us improve! She’s great to work with! Thank you, Tona!

Negative experience: Pretty surprised at the previous reviews. They all sound a little .. too good to be true- I can't recall what is said about something like that. This company is a pain to deal with. Once you have 1 issue and THEY don't get a submissive response, you are black listed and they complain about EVERYTHING you do. It all started when I had requested the color scheme for the community. I had been told IN WRITING that there wasn't one but that my neighbors had to sign an acknowledgement of the color (darker blue) I wanted to paint my garage doors. I sent it all to them and painted my doors. THEN they come back and threw a fit because the color wasn't "warm enough" for the (all of a sudden) color scheme. So unprofessional it blows my mind! I have it in WRITING! NO COLOR SCHEME. As I responded with about 20 pictures of one small portion of the community that had black garage doors, they insisted that I had to repaint my doors to the previous color. So I ended up paying a paint job twice. But yet, they can't fix the gate and keep the Pool Noodle that "protects" our community in order. Funny. Instead, they focus on something as stupid as your trash can being outside your gate for a few hours on a "non-trash day". You've got to be kidding me. The gate at our community rarely works and the communications system hasn't worked for the past 6 months! But they prefer to focus on stupid things like a trash can NOT being 12 more inches into your property. I am renting now but because of this company, I would NEVER purchase a home in a community that they are in charge of.

Fantastic experience: We just moved into Parkside Community and had a few issues. Tona Ott is the community manager and has been very helpful. She is quick to respond to emails, which makes all the difference. I had the pleasure of meeting Tona in the office and she is super friendly. She answered all my questions with no attitude, she was happy to help get what I needed and point me in the right direction. It was a breath of fresh air to have someone so nice help. I am so happy to have her as the manager!

Fantastic experience: Darlene Harris has been such an asset to our board. All of us find her diligent, informative, helpful, and willing to go the extra Mile to ensure our neighborhood is at its best. I can’t recommend her enough. We’re Very grateful to have her.

Fantastic experience: As the Board President for our community, I want to recognize Darlene, our community manager. Darlene has consistently demonstrated exceptional professionalism in all her interactions. Her prompt responses to inquiries and her proactive approach to addressing every issue that matters to our community have been instrumental to our success. We need more individuals like Darlene across the board; Darlene's dedication and commitment to excellence deserve recognition for all she does.

Fantastic experience: Tona Ott is our community manager and she is doing a great job. She is always very responsive. Sometimes homeowners don’t see what happens on the backend and can be challenging to deal with, so I appreciate the service she is providing. We’ve had significant turnover in the past with community managers, so we really appreciate what she is doing to ensure we have a good working relationship with our vendors and the board. Thank you Tona.

Fantastic experience: Caterina was beyond helpful in assisting me with safe listing a vehicle. Caterina responded to every question or concern promptly and thoroughly. Even when I struggled with the website, she made sure I was successful. Thank you Caterina at First Residential.

Fantastic experience: Matt has been a wonderful addition to the team and is a delight to work with. His knowledge on how to properly manage a community paired with his excellent customer service has made our HOA a much better place. Thank you for all you do, Matt!

Fantastic experience: Amazing Customer service- Morgan Malekebu is a great Facility Administrator. She's always very responsive, so friendly, and helpful.

Fantastic experience: TONA responded immediately to my requests. TONA has guided the board through a lot of decisions to make our community so much better. After a board meeting I can see that what we decided is being acted on—sometimes even the next day. She is kind to disgruntled residents. Best manager we’ve had in a long time. I give her a 5 star recommendation

Fantastic experience: Naidin has been an incredibly helpful HOA manager, always prompt in her responses. She is kind, friendly, and consistently proactive when addressing my requests. She follows up in a timely manner and remains highly responsive to my needs. It has truly been a pleasure having someone so reliable and dependable to count on.

Fantastic experience: Tona Ott is our community manager and I can’t say enough about her willingness to listen, her accountability, and her professionalism. We are very lucky to have her support at NTP. Thank you again for everything you do.

Fantastic experience: Naidin Peralta is ON IT!!!!! She is a perfect example of an amazing property manager... Not only is she available when needed, but she listens and executes any issues (big or small) right away. The ability to make other people feel heard and understood allows the community to feel safe. We appreciate all the hard work and effort you put into your job and for allowing Antigua to feel like a community! THANK YOU!!!!

Fantastic experience: I am a vendor at The Orange Tree Villas HOA. My company has had an extremely positive work experience with Tona Ott. She is easily accessible for all of our questions and is incredibly easy to communicate with. She is punctual and reliable and is a pleasure to work with.

Fantastic experience: Tona is a fantastic community manager! When we had water leaks near our driveway, she responded immediately and arranged for someone to fix the problem right away. We're so grateful for her quick action.

Fantastic experience: I was so stressed about my car parking situation, but Tona Ott came to the rescue with a seamless and easy solution. Thank you so much for your incredible help, Tona!!

Fantastic experience: Alyssa Enriquez community manager is just the most professional and very supportive person . I am extremely grateful for her assistance in my family’s time of need due to the Altadena fires . Thank you so much Melinda Rice

Fantastic experience: It has been an absolute pleasure working with Morgan regarding clubhouse reservations and questions regarding architectural changes. I was extremely concerned when Kala left but Morgan has eliminated all of my concerns. Unfortunately, experiences with customer service can sometimes be difficult but Morgan has exceeded my expectations, and trust me, I’m not easy to please.

Fantastic experience: I want to share that Caterina at FirstService California is the best. She is very efficient and takes care of business. It is always a pleasure working with her. Keep doing an amazing job! Alma