Rainey Realty Inc

Fantastic experience: Rainey Realty is a great company that I was lucky enough to hired on my 1st time go. A real estate agent told me this is the best company around here and the agent didn't lie at all. Everybody has their own role to play in the company and they are very good at it too. For example: Ms.Stacy send emails on her weekends off if there are any issues with the property to get it resolved asap or give you information that you need to make a decision with when they open back up on Monday unless it's a holiday then Tuesday. I don't know many people that work on their day off, but many at this company do. If Ms. Stacy don't hear from you then she will definitely call you. Any issues with payment than Jazmine will email you options asap to resolve it. If you never hear from Jazmine than I would say thank God for that, lol. They seem to have specialists in each department for everything. It's like this company took all aspects of keeping a home running properly and condensed it into specific departments. I enjoy when whoever answers the phone ask how may I help you or gives you options if the person you are trying to call isn't available at that moment due to already on the phone mainly. Melissa, Sara, Becky, Tina, and Vicki all stay working hard rather it's the application, renewal, utility, issue, or maintenance department. I noticed the lady at the receptionist desk up front of the office. She stays moving her feet walking around even when she is sitting down with her headset on and on the computer, lol.

Fantastic experience: This is only the second rental company I have dealt with. Like the first one they are very good in responding to my needs. My contact Stacy is an angel in responding to my needs here!

Fantastic experience: I’m thankful for the help Jamia provided while I was applying. She was patient, informative, and made sure I understood my options.

Fantastic experience: Jamia in the applications department was awesome to work with. She was responsive, knowledgeable, and helped provide a list of properties for me to review

Fantastic experience: i’ve had the pleasure of working with Jamia in the applications department! She answered all my questions and helped me we a list of properties to look over!!!

Fantastic experience: Raney Real Estate Management has been babysitting my property for **over 10 years**, and honestly, they’ve done a **super job**. Owning a property is like owning a living creature — things **wear out**, appliances get moody, and AC/HVAC units choose the hottest day of the year to quit without notice. But every time something sneezed, coughed, or completely broke down, the **Raney team was already on it**. Big problem? Small problem? “What is this strange noise?” problem? No worries. Each staff member knew exactly what to do. They kept me **in the loop immediately** — no mysteries, no surprises, no “by the way” bills. They sent me **two or three estimates**, gave me their honest recommendation, and let me decide like a responsible adult (or at least pretend to). Their subcontractors? **Top quality**, fair prices, and no funny business. Because of Raney, I could sleep peacefully at night knowing my property was in **good hands**. And let me be clear — it’s **not Allstate**, but with Raney, *I really am in good hands* . Highly recommended!

Fantastic experience: I had the best experience with Rainey! I spoke with Jamia, who works in applications, and she was very professional and informative!

Fantastic experience: Jazmine has been so patient and helpful with me looking for properties! Definitely will recommend!

Fantastic experience: Jamia was such a great help! Answered all my questions about the application process and helped me narrow down homes I’d be interested in. Great experience so far!!

Fantastic experience: Kaitlin was very helpful the other day when I called about leasing a commercial property. They don’t have anything, but she was still very kind.

Fantastic experience: I called looking for a new home in Bryant. Katlin was very helpful. I look forward to finding a home with Rainy.

Fantastic experience: Brie was very helpful and friendly during our search to find a home that fits our family’s needs

Fantastic experience: Day helped me schedule TEN houses in one day into her lunch break. As a business this is the kind of staff you all need. As a consumer this is the kind of help i needed! Thank you Day!

Negative experience: If I could give them a zro I would they take your money and never help you find a place and they lie like they running your application but they not because I use my auntie social security number and she own 8 houses and they lied like it didn't go though

Fantastic experience: Bree was incredibly helpful when I needed help with navigating the website and the filtration tool

Fantastic experience: Spoke with Rachel today and she was very helpful! She answered my many questions without hesitation! I’d recommend this company to anyone!

Fantastic experience: I was looking for a place to stay and Katelynn was very helpful over the phone when I called. If I end up moving to the area, I will definitely go to Rainey.

Fantastic experience: I called to inquire about several properties in Little Rock and Katelynn was helpful and knowledgeable. She quickly answered all my questions.

Fantastic experience: It's been great to work with Rainey Realty, and especially Katelynn, the maintenance account manager. She is always incredibly helpful, professional, and quick to respond whenever something comes up. Katelynn goes above and beyond to make sure everything is handled smoothly, and her attention to detail really makes the whole process stress-free.

Fantastic experience: Katelynn Emerson was super knowledgeable and helpful when I needed it. Would highly recommend!

Negative experience: Rainey Realty is an okay company to rent from. They didn’t bother us during our lease and only came out for yearly inspections, which was fine. The biggest issue is their move-out process. They expect tenants to clean the property like a professional service would. While I agree with leaving a rental clean, their requirements go overboard. They wanted us to paint, replace A/C filters, change out light bulbs, and even have the carpets professionally cleaned. I’ve rented from several other companies, and none have required that level of work from tenants just to move out. It felt excessive and unreasonable, and that was the only part of the experience that left a bad taste.

Fantastic experience: I’ve had the pleasure working with Sara (Applications Manager at Rainey Realty) and she is very courteous and kind! I really appreciate her and her team. I’ve been doing business with this company for 10 plus years and they have never failed me.

Fantastic experience: Rainey Realty is the first management company we have hired, and after a couple of months, I am very pleased so far with their service! Becky is fabulous with applications, lease agreements and just about everything! Tina is great at everything as well! Rachel handles all of our utilities and does an incredible job. She is very detailed and on top of things. Working with Sara has been great as well! I really wish we would have hired them sooner! Nothing but great things to say about Rainey Realty Property Management!

Fantastic experience: Rainey has been managing my properties for several years and I am happy with their service and professionalism. The entire staff is always warm, professional, and friendly. They have good systems in place that put you at ease as a home owner. Special mention of Stacy McKenzie for always being on top of any maintenance issues, Denise Chudy for being on top of the turnover process, and Becky Adams for handling the applications. Good systems, always very responsive, very professional, very knowledgeable, and very helpful. Not much more that a property owner could ask for. I recommend the Rainey team.

Fantastic experience: GREAT SERVICE!! Melissa is a valuable asset to your company. My son and I had HVAC problems. Melissa promptly responded to us, then expertly managed the situation until it was resolved. I've had problems with customer service in the past. She genuinely showed concerned for her tenants.

Fantastic experience: I thoroughly enjoyed the conversation I had with Jazmine. She guided me through the website, and it is very user friendly.

Fantastic experience: I’ve rented a condo managed by Rainey since 2017 and they have always been really responsive to any maintenance needs I have had. They are quick to get back to me and the companies they use to do the work have always been top notch professional.

Fantastic experience: Super friendly and knowledgeable team! Brianna was so helpful when we were looking for a new home.

Fantastic experience: I have been helping my son look for a new rental. Stacy has been very helpful. Thank you Stacy for being patient and understanding.

Fantastic experience: As a homeowner that lives out of state, it is extremely important to me that I unitize a property managment company that offers quality service. I especially want to aknowledge Stacy McKenzie who is always extremely professional. Stacy has always done an exceptional job giving me peace of mind, knowing that I can trust her to address any and all of my concerns. Whether its service needs or the need to communicate with my tenant she is quick to respond and has ALWAYS gone above and beyond! Thank you, Rainey Realty for employing people like Stacy, she is amazing.

Fantastic experience: I went to view a property today and I love it and I hope I’ll be able to get it I also knows that applications are not on the 1st come first serve basis but I pray to god that I can get into this property.

Fantastic experience: I had a great experience with Jazmine at Rainey! She took time out of her day to personally help me search for a rental property and was incredibly patient and informative. She walked me through the available options and made the process feel much less stressful. I truly appreciate her professionalism and willingness to assist—thank you, Jazmine!

Fantastic experience: My AC was acting up during a major heat wave. Melissa at Rainey responded quickly and got someone out to fix it the same day. I was afraid it would take forever due to high demand in such heat, but the issue was easily resolved within 24 hours!

Fantastic experience: Big shoutout to Sara and Jamia in the applications department! They have been so helpful and made the process so smooth compared to other companies i’ve dealt with. Love rainey so far!

Fantastic experience: Even though I didn’t end up using this company for personal reasons, Rachel was incredibly helpful and I would work with her 100x over!!!

Fantastic experience: Rainey recently started managing the rental home I've lived in for 4 1/2 years. So far it has been a please working with Melissa and Jazmine! They are both quick to respond, friendly and have been helpful resolving issues with my home.

Fantastic experience: Highly recommend whether you want to rent from them for have them rent your home. Very easy and thorough communication with tenants and home owners. They equally look out for the homeowner, just as they do their tenants. 10/10. Very nice and real people.

Fantastic experience: Bri was an incredible help during my property search. She made the whole process feel so much less stressful and was always quick to respond to my questions. Super knowledgeable, friendly, and genuinely invested in making sure everything went smoothly.

Fantastic experience: Loved working with this company. Jamia is super efficient in the applications department and made things so easy with her communication!

Fantastic experience: Melissa is my rep with Rainey and she is hands down a life saver for me! She is organized, professional and caring. She always makes sure that my properties and tenants are taken care of. Thank you Melissa for what you do for my portfolio!

Fantastic experience: Denise is a great contact to have here! She is quick and detailed with scheduling & handles situations with tenants with grace. I appreciate her hard work

Fantastic experience: I was looking for a rental property in the area, and a coworker reffered me to Denise at Rainey Realty. I was so impressed by her willingness to help me. She was patient with my requests and helped me find what I was looking for. Thank you, Denise.

Fantastic experience: I’m very happy with service provided by Rainey Realty, Katelynn Emerson , my account Manager, give to me great service; she continuously go beyond to my expectations and She manages my properties as I would myself.

Negative experience: They are slum landlords, they don’t want to fix anything. When you move into there properties they are not deep cleaned. And they expect you to pay for them to deep clean when move out. I WOULD NEVER RENT FROM THIS MONEY HUNGRY COMPANY. Photos of when I moved into their property

Negative experience: I did everything i needed to do and i waited and waited. I also followed up yesterday June 11th i got an email that my application was received after a week of already applying but Sara told me thats a message that she sends out once the credit report comes back and all she has to do is start the rental history. So the very next day she called and said someone else got approved and it’s nolonger available. She said she left voicemails to my landlord and the never replied. Now im thinking she never even reached out because if you had trouble contacting them why not let me know when i spoke to you the day before. That was the most enthusiasm she had since dealing with her. She was happy to break the news. I work closely with my landlords they are not hard to reach at all. These companies don’t care, im not just looking for a safe home because its fun we are looking because we need it and we shouldn’t be discriminated against. These businesses have unethical practices. It just does not make sense but anything for a dollar i guess. They like to pick and choose

Fantastic experience: I have been working with Jazmin and she is so wonderful to work with so if you are in need of housing ask for Jazmin and I’m very sure you will have a wonderful experience THANK YOU JAZ FOR BEING SO PLEASANT.

Fantastic experience: I was referred to Rainey from a friend. Kaitlyn helped answer all my questions over the phone! When I came up to the office, Nicole was kind enough to help me fill out a maintenance request and discussed the process. Everyone has been great to work with. Friendly and professional staff!

Positive experience: The only person worth their salt or even half their salt with this firm is Tina! And She's only delivering lip service. They DON'T CARE ABOUT THE Special Needs Community

Negative experience: This property management is absolutely horrible. They asked me for a service animal badge and it does not exist! Paperwork and badges are the reason there are so many fakes out there. Anyone can buy a badge offline. A service dogs training should show they are real service animals. Not only did they ILLEGALLY ask me for a badge on my service dog in training but they also claimed my service dog in training isn't allowed on the property until a pet fee is paid. THIS IS ILLEGAL TO ASK FOR MONEY ON MY SERVICE DOG IN TRAINING. HE IS TASK TRAINED IN MANY TASKS TO HELP ME WITH MY DISIBILITY AND IS CONSIDERED A SERVICE DOG UNDER THE ADA AND ARKANSAS LAW. You may not ask me to demonstrate his task or ask for papers or a badge on him. The next time I have an issue with this property management or they try to evict, I will have police involved and file a lawsuit. Service dogs in training who are task trained are service dogs under ADA and Arkansas law. It is ILLEGAL to do any of the things I have specified. My service dog in training is the reason I'm able to stay safe in any area. I WILL NOT get rid of him for the businesses benefit. If any of you have service animals or one's in training who are task trained, DO NOT GO HERE!!! You have been warned! THEY ARE VERY INCONSIDERATE OF PEOPLES NEEDS! They have shamed and made my family feel like they have to pay money because they are afraid. However, I did my ADA and Arkansas research. They have made me feel ashamed to have a service dog and I will NOT tolerate this type of behavior from anyone. LETS STATE: MY SERVICE DOG HAS NOT CAUSED PROBLEMS, DAMAGED ANYTHING, CHEWED ANYTHING, NOR IS HE AGGRESSIVE! From now on, this realty place NEEDS TO DO THEIR ADA RESEARCH AND ARKANSAS RESEARCH!! They have completely made me upset. REMINDER!! IF I HAVE ANY MORE PROBLEMS, A LAWSUIT AND POLICE WILL BE IN PLACE! FOR YOUR INFORMATION: SERVICE ANIMALS IN TRAINING WHO ARE TASK TRAINED ARE NOT PETS! THEY ARE MEDICAL EQUIPMENT!

Fantastic experience: I rented from Rainey for 4 years. It was a wonderful experience. Anytime there was ever an issue, we always got a prompt response. They were great!

Fantastic experience: I was treated with courtesy and by all means understanding with the young ladies there and they gave me TIME that noOne would ever expect,so if anyone ever ask,Always know the Markham location is better then the Best!!!

Fantastic experience: Trying to find a quality rental in today’s market is tough, however Brooke and the team made it much easier! These ladies know how to communicate well and are quick to answer any questions! Thank you for your help in the process!

Fantastic experience: Rainey Realty Property Management has great since the start of the process. We had a maintenance issue on the move in date, and Melissa who is the manager for the property was quick to respond and got everything handled in a timely manner considering it was the weekend. She’s really nice and pleasant to work with. She knows her job and does it well. I want to also point out some other names that I’ve been in contact with, and they have also been great. Starting with Sara, she’s always quick to respond and communicates well, she’s nice and pleasant on the phone and via email. She knows her stuff too! The front desk receptionist Athana is really nice and pleasant as well. Becky, Stacy and Brook, all whom I’ve personally spoken to regarding the process and the property have been nice and pleasant as well. They have a great staff at Rainey Realty Property Management. Looking forward to a longer relationship with them.

Fantastic experience: I really want to say thank you to the most amazing team of individual people. During such a rough time in all our lives, I’m sure I’m not just the only person who has experienced so much hatred from others since Covid! I refuse to show hate and bring love back to this world, and Rainey Realty has exhibited the same in return. They are patient, they answer any question about there company policies, return emails, text; they communicate with you through the whole process like they need you, not the other way around. I rate them the #1 Realty company in Arkansas!

Negative experience: Horrible! The harassment over rent on unlivable properties. Mold and electrical repairs the never get to (6 Months before they even sent someone out). DON'T USE RAINEY REALTY.

Fantastic experience: I have been a customer of Rainey Property management for over 4 years now. They have helped to keep my home on the market and rented which greatly helped my aging mother before she passed away. We have not always seen eye to eye initially, but they are patient and really have the tenant and owners' best interest in mind. We always come to an amicable agreement in the end. Stacy is very persistent which is great because I work a job that has 24/7 hours at times, so I am not often available to look at emails. If they don't hear from me in a day or two, that means they need to call me, which they will do. Thanks for everything and being, most of all, patient with my schedule.

Fantastic experience: Rainey Realty by far is the best rental management property I have ever been with. The staff there are some amazing women all of them. The property that they managed was from a landlord from hell; there were electrical issues, had no stove through Thanksgiving or Christmas, no heat as well. My younger son almost froze to death. Rainey was so helpful and hired a contractor to come out and try to fix it to get heat going during Christmas out of there own pocket, after we sent a picture of how cold it was in our home. After so many more issues they finally agreed to let us out of the lease and returned our full deposit. Thank you guys for always being so helpful and caring and standing up for me when I had no idea what else to do. Tina, Stacy, Vicky, Denise, and Rachael; the list goes on but all of you ladies are amazing, and I pray God continues to bless you all as yall continue to bless others

Fantastic experience: Randy realty has been very good to me Jasmine and Denise they are always there for me I'm at leaving Malibu drive in Little Rock they're all some rainy it's number one of my birthday been around a long time and they stand up to their name and I think they're awesome!

Fantastic experience: Rainey Realty is an uber profresh company. It is always a great experience. Rachel always goes above and beyond when dealing with my needs.

Fantastic experience: I have owned a property that I have rented out for a little over 2 1/2 years in Little Rock Arkansas. Anytime I have had any concerns or issues with tenant or maintenance issues , Stacy McKenzie the account manager over the maintenance department has been a tremendous support and help. Not only is she a pleasant person but extremely professional and does a great job communicating with me on each issue I have had to address. Rainy property management is very lucky to have someone such as her on their team! Thank you Stacy Janet

Negative experience: This is the worst property management company i have ever encountered. They treat property owners with no respect. When things go wrong, they become unavailable and never replied to my emails/calls. The tenant owes me rent for months with zero penalty? Again when I called, the office staff is nowhere to be found...The tenant still owes me rent from June and it's November now... Received citation from the city asking the property to remain clean and tidy because of the excessive garbage threw by the tenant. Speechless. No one did anything.

Fantastic experience: The Rainey team is the best! They always go above and beyond- especially Rachel! She took care of all my needs in a timely and professional manner. She was a joy to talk & work with!

Fantastic experience: Fantastic company! Nothing but pleasant experiences with the entire staff. Melissa has always been responsive and helpful. 5 stars would recommend.

Fantastic experience: I recommend Brooke to help everybody. She helped me the best and thanks to her. I have a beautiful place and a beautiful home. She was very wonderful to me as she is all the time so thank you so very much for this girl. She was the best.

Negative experience: TERRIBLE SERVICE!!!! My husband and I are selling our home in Lonoke and looked at the 30 Erwin property in Austin AR. We found the home clean and very well kept. We were excited to lease this home which seemed to professional people. Sara was horribly rude. We submitted all required applications,bank docs, and app fees and got approved very quickly. After all we have a credit score of 810 and monthly income of 11K. Then came the security deposit which I was sent multi emails. I was sent one from Zego which I paid 1400 online to Zego instead of going to a different location “cash pay” I asked Sara what I needed to do to get my money back and how to pay my security deposit. I was told extremely rudely that an email was sent out with instructions. I asked for clarity and was told very rudely with a sigh. I work with the public never ever would I speak to clients this way….ever!

Negative experience: Today I called about touring a home. The staff member I initially spoke with was very knowledgeable and friendly. The house I wanted to tour required me to be accompanied by an agent. She transferred me to an agent who was very rude and unpleasant. I am a school teacher so M-F I get off work at 3:30. She insisted they couldn't show the home past 2:00. We ended the call with her telling me I just won't be able to view the home.

Negative experience: DO NOT EVER rent from Rainey realty. These people tried to charge us $800 on top of not returning our deposit for absolutely nothing. We had some very minimum damage to the home, nothing beyond normal wear and tear. When speaking to the manager, he even told me that some of the charges shouldn’t have been in there but he for some reason put them on there anyway. When we reminded them they still owed us our pro rated rent, then and only then did they find out they had a “clerical error” and that we owed them more money. These people are crooks and criminals. They don’t operate on competence, but on the ability to scam people out of their money without a second thought. Will never rent from Rainey again

Fantastic experience: I've been working with the Rainey Team in managing one of my properties in the Little Rock area and their services are stellar. Melissa is our main point of contact, she gets things done quick. In terms repairs, scheduling things, etc. She'll get it done quick. Her responseness is very fast and makes overall managing very pleasant to work with.

Fantastic experience: Rainey Property Mgt. was recommended to me by someone who had previously used their services and was pleased. I too am pleased they have assisted with leasing my resident for 2 years. Communications with them was smooth and thorough with patience and simplictic demonstration of reasonable costs and services without time constraints. I highly recommend them to whomever is in consideration of their service.

Fantastic experience: I just want to say thank you so much to the Rainey Realty Team. Yall have made this process simple and easy to understand for us, and we appreciated your patience and expertise. Moving from out of state is no easy task but yall have been on top of everything from the second we said which property we wanted. We are so grateful for all of you!

Negative experience: Sarah needs to find a new profession. We were in the process of applying for a rental home and were in communication every single day. We got approved, turned all the paperwork in and were waiting to hear back from the homeowners to pay the deposit, only to get a phone call that someone else paid the deposit and got the house. Sarah was discriminating and very rude. Honestly, it felt like she didn’t like us so she decided to make up a story so we couldn’t get the house. Very unprofessional and it seems they don’t have a good system in place if someone can just come in and do this. It’s not ethically right to allow several people to believe they are getting a home. And when we call to ask questions because we are confused, Sarah got attitude. Very unprofessional and no one deserves to be treated this way.

Negative experience: I had a terrible experience as an owner. No one communicates with each other. You are constantly dealing with different people based on what part of the process you are in. No one takes responsibility when the ball is dropped. I had to ask them to do things in the contract. They consistently under quoted fees and there was no acknowledgment when the charges were much higher. I emailed the owner telling him about my experience and he never responded. I would never use this company!

Negative experience: although the team is fast and helpful sometimes, I would like to say do not apply to 3419 w 7th as i’m almost 100% sure that this house is a scam to get applicants to apply. This house has been empty for months And when I didn’t get approved for it, all they could say is owner didn’t say why. I have good credit I make enough. I was wondering why I didn’t get approved. When I applied according to Zillow, this house has been on the market for over 100 days that I’m seeing it they keep changing it so that it’s been on there for 20 days or less as the summer months are the months when most people move. I was gonna wait before leaving a review (Because I thought if somebody had moved in within two weeks to a month from when I got rejected it’s probably not a scam and I’m just being crazy), but I think it’s appropriate not to because it seems that they have changed the Zillow dates again. This is speculation, though, whether it be the owners or the company who is Managing it this is unprofessional and I’m pretty sure illegal.

Fantastic experience: I have been in business with Rainey since 2022. I literally stay with the company because of Melissa Dawson. She is hands down one of the best people I have ever worked with in any capacity. Having an all star like her on the team is a must. Her communication is grade A. Being out of state trying to have a property managed is hard enough, but doing it from being overseas often is even worse. Melissa ensures that I am aware of everything at all times even if that means she responses nights or weekends to accommodate the time difference.

Fantastic experience: The Rainey team is proactive and professional with my property. It is quite helpful to have things managed without worry. Vicki in particular has been wonderful to work with.

Fantastic experience: Monica at rainey is phenomenal! she was patient and had such a bright light about her! i can tell she truly loves helping people and has a passion for humanity !

Fantastic experience: I have used Rainey to manage my residential properties for almost a year. In that time, they have brought to my attention numerous issues that my previous management company did not address or notify me about. I live out of state and I trust the team at Rainey to protect my investments as if they were their own. Stacy M, part of the maintenance team, is very responsive to my questions and explains the repairs thoroughly. Becky A, part of the leasing team, is helpful and responsive to my questions and works hard to match the right tenant with the best property for them and the property. I am looking forward to working with Rainey for many years as I expand my portfolio.

Fantastic experience: Vicki at Rainey Realty Inc. is phenomenal. I am a new investor in the Little Rock area and my realtor referred me to Vicki at Rainey Realty for guidance on rentals. She was professional, timely, knowledgeable and courteous. I would send her numerous emails and she would respond very quickly and answered all of my questions. I will be employing Rainey Realty to conduct my property management for all of my rentals. Do no hesitate to contact them! They are wonderful!

Fantastic experience: Excellent property management team! Vicki provides quality market insight, and is quick to answer any operations-related questions. The rest of the team also provides a top-tier level of service!

Fantastic experience: I’ve renting from Rainey since 2020 and everyone has always been helpful. Recently, I had a major issue with my heat and couldn’t reach anyone and Monica was so helpful. This week has been hard for many and she didn’t have to help but she did. She goes above and beyond to help tenants and made sure I got in contact with the right people! Thank you Monica for being amazing and putting the tenants first!!

Fantastic experience: Rainey Realty, Inc. and Rainey Property Management is wonderful! They all have managed my property professionally and expertly. I am so grateful for their professionalism and kindness to me!! Brenda

Fantastic experience: Vicki and Team Rainey are so professional! They keep me up to date and are very easy to communicate with! Such a breath of fresh air!

Fantastic experience: I have been using the services of Rainey Realty property management for almost two years. I am very happy with their services. The whole team works well together. Vicki is incredible, she is professional and competent, Melissa is amazing, she really makes sure everything gets done. I highly recommend!

Fantastic experience: I consider myself very lucky having Rainey as my rental managing company. They are all so polite. I have several requests because I have PTSD and need certain things to be done a certain way and their responses are always “yes maam no problem”. Raineys whole staff has made my life easier and I hope they all know what a difference their kindmess truly makes in peoples lives. Thank you so much to the whole Rainey staff family.

Fantastic experience: From a tenant perspective; I have no complaints about Rainey Realty. They were fair and treated us well. Work orders were done promptly, and questions were answered right away. I just recently relocated to another state and the move-out process was seamless. I got my full deposit back..... I was a little worried when I read reviews a couple of years ago about move-outs. Reviews said they were picky and you won't get anything back. I'm not here to dismiss anyone's experience. I can only speak for my household. We had no issues. When you move in, it's super important to fill out that move-in inspection, take pics, read your lease, and simply take care of the home as best as you can. When you're moving out, do the same thing. Read everything, follow instructions, and communicate if you have any questions. Good luck!

Fantastic experience: Melissa Dawson I must say you are a rock. You guided me through every obstacle that was placed in front of me and never got off the phone until I was 100% going in the right direction. I am new to renting and the help you gave me was exceptional. Thank you so much.

Fantastic experience: I have not secured a home yet but the process is going really smooth! Monica is a very delightful and helpful person. I’m a little nervous about it and she’s been very reassuring to me about the details and just helping me view them. I would hope her to be the person I talk to once I choose a home! Keep her around for sure!

Fantastic experience: O wow the Rainey Realty team has been very helpful. I Especially would like to thank Monica. I have called several times needing information about additional things and she never missed a beat. All while keeping the same great inviting attitude to help put you in your new Home. Thanks Rainey Team and Monica...for making me feel comfortable., you know, like home.

Negative experience: Horrible from a tenant perspective. It took them months to perform repairs needed after recent storms, and when they did, it was abysmal. The neighbors all made disparaging comments about the state of the home and expressed sadness that Rainey let it fall into disrepair. I should also note that when I called and reported them to city code enforcement, the person on the phone knew who Rainey was just from their phone number. That's how notoriously bad they are. Stay away if you can.

Fantastic experience: I’m very pleased with the service provided from Rainey Realty. Monica provided great customer service. She was very helpful and knowledgeable. Her positive attitude definitely makes me want to recommend Rainey Realty to my friends and family.

Fantastic experience: As an owner, I really appreciate the service that Rainey provides. Their ability to find and facility renters expeditiously really makes their service invaluable to me, and it truly pays for itself to have their direct involvement.

Fantastic experience: I greatly appreciate the customer service rendered by Rainey Realty! After several referrals from close friends, we decided to hire Rainey to manage our property. From the very first phone call, they have been extremely helpful, knowledgeable, patient in answering questions, quick to respond and kind. We are already impressed with their systems and how they "handle business." We look forward to a great partnership for years to come! I would like to personally say a BIG Thank You to - Melissa, Vicki and Becky!! Keep up the great work! It is noticed and appreciated!!

Negative experience: Please be very cautious and protective of your tenant leasing rights before you sign a lease with this property management… I completed a lease in March 25- 31, 2023 for a home that was in horrible condition upon my move-in on March 25, 2022. The property was not completely cleaned, not completely repainted, countless damages present, and not completely repaired, not viewable until the evening before my move-in date, Trapped into signing a lease and paying a deposit for a house we weren’t allowed to see until the evening before our move-in; maintenance team and owner of the property were still painting the property the evening before our move-in date; sewer line issues immediately noticed the night of our move-in date; sewer line issues progressed during our leasing term, resulting in backed up toilets and water leaks throughout the house and spewing outside into our flowerbeds and flowing down our driveway back toward the house; standing feces in toilets; became a biohazard concern, standing water in shower and tub; quickly became an inhabitable dwelling; different plumbing companies gave different reasons or excuses as to why we were dealing with such horrid sewer line issues; issues were resolved only temporary but ultimately, the sewer line needed to be completely replaced; this resulted in a hiked up water bill; I had to involve the Bryant Water Dept, the Saline County health department, and the Director of the Bryant city public works in order to FINALLY get this issue successfully rectified; now I’m having to fight for a $1912 security deposit for “deep cleaning” and “re-painting” of the home that was needed but not completed prior to our move-in date; countless holes, marks, scrapes, chipped paint, and uneven painting, make-up stains, nail polish stains, different color streaking, or markings on doors, walls, cabinets, shelving and flooring; visibly filthy fireplace, visibly filthy popcorn ceiling that was cracked, stained and covered in soot; living room ceiling fan was filthy, covered in black soot from fireplace; sliding glass door was filthy, it’s screen was not installed and door itself got stuck or jammed when sliding; there was trash in the backyard; items left in the garage; paint splatter on the door of the garage; scratches, dents, markings, holes and nails present on front entrance door and door leading to garage, hallway closet door was missing paint, walls of the garage needed repair and repainting; cobwebs present; bathroom tub was old and needed updating or replacing, stand-up shower was dirty and trapped moisture- even with a bathroom fan; both toilets were old and needed replacing; water leaked from toilet seals; a broken mirror in master bathroom upon move in; brown stains on the other bathroom mirror; shelving was dirty, discolored, needed repainting; closet doors off their tracks, missing door knob, hole in one closet door; holes and missing doorstops behind bedroom and bathroom door; hardwood laminate floors were covered in stains or paint and other markings; the house overall was old and worn down and our security deposit is being hidden in costs for things, such as deep cleaning and re-painting that should have been taken care of prior to our move-in. This is simply unethical and not fair to give us a house that wasn’t ready for us and yet hold us at fault for all the damages that were already present. I had 4 kids to fight for, protect and keep safe from the biohazard issues the sewer line had caused. The house REAKED of sewage! Made our stomachs hurt and gave us headaches! Oh and almost forgot to mention the poor wiring of the house, that we encountered electrical issues in the kitchen and dining area upon our move-in! Lastly, they took the $1400 deposit from the new tenant while keeping our $1912. Basically ripping both previous and current tenants. I have videos and picture documentation of all damages present to the Home upon our move-in. Please make sure you take video and pictures of every single damage present. Should you ever lease or rent a home from Rainey Realty Inc!!

Positive experience: Every property I have viewed with this company has been nice. I personally do not like the uncertainty of if we will be approved or not. It is solely up to the owners, so it is up to them if they want you to live in their home.. which is understandable. But simple questions can't be asked to the landlords prior to completing the application. It is always recommended to complete the application and basically wait for the outcome. I don't like wasting money, so I don't complete the applications.. no matter how much I like the house and know we can afford it. But they all seem very nice, attentive, and helpful. I have not come across a rude or unprofessional employee there yet. They stay in contact when you are interested in a house. Unfortunately, my husband and I have never rented from them.

Fantastic experience: I have a number of properties with Rainey and can attest to how professional they are. They address issues and concerns quickly and help make the experience with my tenants pleasant and keep my properties in great condition.

Fantastic experience: I rent from Rainey Realty..My account manager is Mrs. Denise and she is the best manager that they could have hired. She went above and beyond for me and my family. I was having some issues and she was there to take care of our family needs. Mrs. Denise always has a very professional attitude. As long as she there I think me and my family will be with the company because she makes everything okay. I just to Thank you for all that you do. If you looking for a company to rent from I recommend that everyone goes threw Rainey. I don’t think 5 stars is enough she deserves a hundred stars.

Negative experience: The rainey team are a group of liars. They said they will contact me when the property is ready. But they never did. Following the online protocol they setup does not work for everyone. All of the four and five star reviews are just their friends and relative giving them ratings. Stay clear of this company. Very, very, very unprofessional.

Fantastic experience: Rachel Herman went above and beyond. Helpful, courteous, and patient to all my needs. She was so lovely, I asked if she was seeing someone. Unfortunately she was not available. Rainey Realty found a real gem with thatgirl

Fantastic experience: Currently renting with Rainey and would recommend them to anyone! The staff is helpful, the maintenance people are polite, and I love my home. Becky and Denise are the best! Everyone should aspire to work as diligently as those ladies. Thanks, Rainey.

Fantastic experience: I received a phone call from Kristina. She was very helpful, polite and respectful. Kristina’s customer service with me was phenomenal. Kristina deserves a raise with her exceptional personality. Anyone looking to rent please call Rainey and ask for Kristina. Thanks Kristina for your help.