KRS Holdings

Fantastic experience: Great service. Tenants were found in a timely fashion.

Fantastic experience: David fixed our AC quickly and even made sure to go get the right parts to make sure the job was done. He was great!

Fantastic experience: David Shears was very kind and personable. We needed a new water heater which he had to wait for permission to install from the home owners. He was patient throughout the whole process and quick to talk to his supervisor with any questions and concerns we had. Turn around time from diagnosis to installation of a new water heater was way faster than expected (pleasantly so). He did a great job with the instal and clean up.

Fantastic experience: Great service! A pleasure to work with, tech Andre came in and realized our sink wasn’t going to work without this part. Tech Andre came back later and was super helpful. He replaced our whole sink, updated it, and then on his way out fixed our janky door! The whole time he was a pleasure to talk with and was incredibly professional. Above and beyond work!! ⭐️⭐️⭐️⭐️⭐️

Fantastic experience: Andre came by to fix up our sink and really went above and beyond to make sure everything was as it should be. On the way out he noticed our front door was a little off and took the time to fix it up for us to make sure everything was good to go. He even came on his own time after work to accommodate our schedules. Amazing service and a great individual

Negative experience: I am extremely disappointed with KSR Holding. In my experience, this has been the worst company I have ever had to deal with. No one answers the phones — not the local office and not even corporate. I have been trying to obtain a simple rental verification for two weeks and have received absolutely no assistance from anyone. It is incredibly frustrating to deal with a company that is completely unresponsive, especially when the request is straightforward and time-sensitive. Communication and basic follow-through should be standard practice, but that has not been my experience at all. I sincerely hope they improve their customer service and responsiveness, because right now the lack of support is unacceptable.

Fantastic experience: David came to support my service maintenance request at my unit and he did a great job fast quick and efficient. Thanks, David.

Fantastic experience: I really appreciate Drew Levine of KRS Holdings' excellent service in maintaining my rental property in Williamsburg Commons. His communication, timeliness and attention to detail are outstanding.

Fantastic experience: David was great, he came right in and tightened up my doorknob. It’s even tighter than it was before, and he was kind and respectful.

Fantastic experience: David, was fast and efficient handling my work order.

Fantastic experience: David Shears came out and helped fix our dryer vent today and was very kind, professional, and thorough! Very grateful to KRS for helping take care of our home and for sending out great people like David!

Fantastic experience: Had Andre come out for maintenance after having moved into a new house to fix some of the issues. service was great and fast and super reliable 10/10

Negative experience: Definitely do NOT rent from this company. Very full of drama and issues . Maintenance meant to evict apartment 1 but instead accidentally evicted me (apt 10) so I came home to all my belongings thrown away. Management was super unhelpful and super rude. So if you don't want your belongings thrown out in the dumpster I would recommend NOT going thru them . Completely disgusted with the way they handled the situation

Fantastic experience: André (the technician who KRS sent for maintenance) was very professional and took care of everything we needed! I would definitely recommend his work!

Fantastic experience: Carl was quick to respond. I was surprised to get a call so quickly. And he was able to schedule a local contact person to meet at the property the very next day. Everything was explained clearly.

Fantastic experience: David the maintenance man did a perfect job resolving the issues I had in my home !.

Fantastic experience: Drew Levine and his office staff have been very instrumental so far in the resolving my claim against the tenant security deposit to resort my property back to move-in order. He is very amenable in mannerism and knowledgeable in the rental management and maintenance business. Please continue to retain and compensate his abilities accordingly

Fantastic experience: Milesha is very punctual and a pleasure to work with! Thanks!!

Fantastic experience: David came out for my broken heater and fixed it very quickly! He was very professional and clean.

Fantastic experience: We had David S. come in and fix our toilets. He was very Communicative, Fast, and very Nice. Thank you David!

Fantastic experience: David Shears is the tech you want! Fast knowledgeable and friendly. Thank you for your service. Took care of my air-conditioning unit even with it being a dinosaur of a unit.

Fantastic experience: Thank you Andre walker for your help today . He was very fast and on time . Nice work

Positive experience: Very nice people. The only problem I have is the automatic part hangs up and you have to start all over. Then the receptionist connects you to the person you requested and it's a answering machine but besides

Negative experience: Since they purchased the apartments I live in, they have skyrocketed the rent and provided absolutely no amenities, hell the rooms don't even have lights in them and they want almost 1400 per apartment. Despicable. The only saving grace is the two people who work here on site, Nena and Mary Williams, are great people who actually care about the tenants and do the actual work of keeping this place going.

Fantastic experience: Stanley White did a phenomenal job on our repairs. First class service and great customer service.

Fantastic experience: David was very professional! Completed the job in a timely manner with care.

Fantastic experience: 10/10 would recommend. Dealt with Alec first -who was wonderful throughout the moving process. Moved in and had an issue with the furnace. After hours maintenance was quick to respond to our service ticket during the thanksgiving holiday and sent out a maintenance man, David S., first thing and he was friendly, professional, and even left and returned later in the day to ensure the job was completely done before days end. Really appreciate my first experience with this company and its workers.

Fantastic experience: I enjoy our property managers Nena and Mary Williams! Both ladies are very helpful and kind!

Fantastic experience: Mr. Carl help me on a matter that i need whiteout any excuse I highly recommend him for any matters that you need

Fantastic experience: Xavier came in today and helped us with our issue in the kitchen. He was very friendly and a pleasant and trustworthy person to allow in our home! Hope if we have any other issues, they send him!

Fantastic experience: David was great! Very personable, professional, and respectful. Answered any questions I had to the fullest extent. Very good communication.

Fantastic experience: David Shear Came by on time and was very professional. He explained everything perfectly, and fixed the issue effortlessly.

Fantastic experience: In Regards to Maintenence, we had a number of issues when we moved into our new place. We submitted the issues and Andre came out and fixed everything. He was quick, professional, neat and had a great sense of humor and personality. He was also very communicative about the issues and his solutions. We are beyond impressed with his skill and precision. Andre solved every one of our issues and we would gladly welcome him back anytime with any issues.

Fantastic experience: David Shears was nice, respectful, and worked fast!

Fantastic experience: Thank you, David Shears, for your excellent service. We called KRS holdings with a plumbing issue in our kitchen. David Shears arrived to fix the issue and a separate plumbing issue so we wouldn't have to worry about it again. He was very professional and friendly. Excellent work. Thank You.

Fantastic experience: Xavier was more than accommodating and easy to talk to. He was in and out of the house after fixing, and responding in 24hrs, the garbage disposal.

Fantastic experience: Maintenance is very responsive and KRS provides outstanding customer service.

Fantastic experience: Maintenance has always been timely. Today Andre came out to close to some insulation in a cabinet. He was very kind and friendly.

Positive experience: Yes that day will be fine ☺️ And I very much so appreciate it.

Fantastic experience: Drew was able to get me the info in the timely manner to help get the contractor into the property ASAP.

Fantastic experience: Christine is totally AWESOME and very professional. I always enjoy interacting with her!

Fantastic experience: The technician, Mr. David Shears, was polite and pleasant from introduction. David was able to resolve our house maintenance issue in a timely manner and without any issues. We will gladly use his services in the future. Thank you kindly.

Fantastic experience: Carl at KRS is Fantastic! He is patient, cares about your bottom line. What was most meaningful to me is when Carl actually took the time break down my current property management expenses and then compared them against what KRS would provide. When Carl did that and "Showed" me the savings - I only asked one question - When can we Start...?!!

Fantastic experience: Stanley White did an amazing job replacing the hot water heater and isolation valve in my house. Quick, efficient, and very friendly.

Negative experience: They suck when it comes to scheduling viewing. Not only that the property managers suck as well. Good luck getting in touch with someone for the property on bell St in Hampton.

Fantastic experience: Mr.Shear came to troubleshoot and fix our AC. He was properly trained to handle the maintenance and prepared to answer any questions we had. He has amazing communication skills and very respectful, I comfortably welcomed him into our home. I am very thankful and satisfied with his assistance.

Fantastic experience: I have had the pleasure of working with a leasing agent named Alec he was very professional and answered any questions I had in a timely Manner. I moved in last week and the place is very nice. Couple of minor issues, but I put in requests and the manager Christine of maintenance addressed these issues very quickly and they are supposed to be getting handled. So far so good with this property management team. I am very satisfied with being welcomed with such care and concern

Fantastic experience: Maintenance came same day. I love an on-top of it company. Thank you!

Fantastic experience: David shears was a great tech who fixed our HVAC in a jiffy on a hot summer day. No complaints and no issues, knew the problem straight away, and I’d definitely recommend his service.

Negative experience: The inspector Drew was given over 200 photos of pre-existing conditions that lined up with charges to me. He didn't care and is still charging me. This is absolute fraud and I am taking them to small claims. The fact that they acknowledged that they know the issues were pre-existing but still are charging me is crazy. But companies like this bank on the fact that people won't take them to court. Or not worth the money. $150 for a filter change that shows the date replaced. Within 17 days of moving out. I changed it religiously. I look forward to posting more pictures and reviews. Don't rent from them unless you are ok with them stealing your deposit.

Negative experience: They replaced my AC again. Better model so might last a little longer. Two stars because they also replaced my front door lock and didn’t leave a key, a note or text/email/call me. I got home at 9pm. Couldn’t get in. Woke my neighbor up (sorry) her key didn’t work either (so not operator error). I ended up climbing over her porch rail, over the entryway roof and onto my porch. Oh and this was in a thunderstorm. WTH. KRS’s record of maintenance is severely lacking. If you don’t believe me, ask my downstairs neighbor who has had a major leak which hasn’t been fixed in three tenant changes and way over 4 years (and counting)

Fantastic experience: Andre’ the maintenance repair gentleman was absolutely amazing! He went above and beyond to make sure everything was done perfectly and took the time to explain things in a friendly, helpful way. He was professional, courteous, and genuinely cared about making sure I was happy with the work. I would highly recommend him to anyone and would gladly have him back again!

Fantastic experience: Our first experience with KRSHoldings has been a positive one. Their business development specialist Alec Wheatley has been great to work with. Always willing to answer questions and quickly responds to any concerns or maintenance requests. Very accommodating, professional and precise. Highly recommended. Matt and Andrea Crawford

Fantastic experience: We were recently contacted for a quote to perform services on a property that KRS manages. As it turned out, they green lit me to service the property. They were very easy to work with, helpful, great on communication, and quick to pay. As this is a rare thing in business, we are delighted that they selected us to do the work. We look forward to working with them in the future. Soft Wash Mafia Thaddeus Wilson Owner

Fantastic experience: Curtis showed up on time and ready to help me out. He was very kind and worked efficiently.

Fantastic experience: Andre was a very good spirited, polite, and knowledgeable individual. He saw the problem and tackled it with ease. Andre is a great technician!

Negative experience: BEFORE YOU RENT READ THIS. I rented from KRS for 3 years. My rental was in Norfolk, VA. I would mail my rent to Richmond, VA in the form of a postal money order by certified mail every month. Every payment was made on time. I still have the receipts to prove it. Well Drew from the Hampton office didn't like me for some reason. I don't care why. What I do care about is that because I had to mail my payments, one December my payment arrived on the 19th. Now by law a bill that is able to be paid by mail is considered paid on the day it is postmarked. But KRS and Drew didn't bother to call, which they are not legally obligated to do. But what they are legally obligated to do is to file a pay or quit notice. KRS DID NOT FILE A PAY OR QUIT NOTICE. Instead Drew filed for eviction, which was dismissed in court as soon as I showed the proof of my receipts. However now for the rest of my life I have an eviction on my record and I get asked about it every time I go to rent somewhere. So whoever is responding to these comments, I would argue that you should be seeking appropriateness not in what I say, but rather how you and your company are acting and how you treat your renters. DO NOT RENT FROM KRS Holdings. Oh and I forgot to add because I reported them for having an illegal dumpster and because I beat them in court, not just for the false eviction, but also when they falsely towed my cars, I was given a soft eviction which is just a non-renewal of my lease. All while other renters were not given that non-renewal

Negative experience: PLEASE STAY AWAY FROM THIS RENTAL COMPANY. THEY ARE A BUNCH OF CON ARTISTS. THE APARTMENTS THEY RENT TO YOU ARE NOT WHAT IS SHOWN IN ADVERTISEMENT. AKA BAIT AND SWITCH. I LEFT Their RAGGEDY APARTMENT IN BETTER CONDITION THEN WHEN I MOVED IN. I CLEANED THE PLACE SPOTLESS AND THEY STOLE MY DEPOSIT. THE BILL SAYS EXTENSIVE CLEANING AND PAINT. I HAVE VIDEO PROOF OF THE APARTMENT SPOTLESS ON MY MOVE OUT. DO NOT RENT FROM THE SLUM LORDS!!!! You’ve been warned. These people are frauds I wrote that email multiple times not one person has responded. They are just trying to look good on google. Please people listen and avoid this company like the plague. You will regret it.

Fantastic experience: David Shears came to fix our airconditioner. He was very polite and professional. He did a great job!

Fantastic experience: Andre was awesome! Great job with the service and made it easy on such short notice, appreciate the work and hope you can do more of our service requests next time they show up! Thanks again!

Fantastic experience: Stanley Whitr from Maintenance Medic was absolutely wonderful. We submitted our service request with KRS holdings and they sent Stanley out within one business day for our non emergency. He followed up a week later to ensure the problem was solved and then finished the maintenance. Stanley was kind, helpful and was quick to complete the maintenance. I would recommend Stanley to anyone who might need maintenance.

Fantastic experience: André did a great job today—he fixed a clogged tub, the sink, and the broken towel holder. Everything’s working fine now.

Fantastic experience: Andre Waliler came by to do some plumbing work and pest control today. He did a wonderful, quick job. I’m very thankful!

Fantastic experience: Curtis was very knowledgeable about what we going on with the leak. He explained exactly what the issue was. Good customer service skills! I would recommend him.

Negative experience: Please stay away from this company. They lied from day one. Had to switch apartments because the first one was a dump. Then moved me into another dump. They moved me in didn’t give me no parking permit. Then towed my car and had the nerve to tell me I have to pay because i was told the parking permit was going to be given to me. Then told after the fact, you have to pick one up. I left the place exactly just how I received it and they stole my deposit. Charged me for cleaning and painting. The place literally was left the same exact way they gave it to me. I was there 1 year, I even cleaned it better than they did. Please stay away. You’ve been warned!!

Fantastic experience: Stanley Stanley did an awesome job he was out here. He was quick. He got to the job. He did a perfect job in and out within a half an hour. Good maintenance man I highly recommend him.

Fantastic experience: The mechanic, Mr. Stan, provided wonderful service. He came to fix a persistent, leaky faucet. It was no simple fix, but he didn't cut corners. He took the time to fix it correctly, and did it in a timely manner. Respect!

Fantastic experience: KRS has been super responsive when it comes to repairs. David Shears made our day by replacing a light fixture within 48 hours of us placing the repair request. He was knowledgeable, professional, and did a great job!

Fantastic experience: David S. did an excellent job fixing our AC quickly this morning. Thank you!

Fantastic experience: David Shears was excellent! He was very knowledgeable and worked fast and efficiently!

Fantastic experience: Andre was very respectful and very reliable and told us the other issues as well 5 star

Fantastic experience: Andre was beyond patient and informative. He seems very committed to his work & makes an effort to do research on issues on his own time. He was punctual & very kind, even profusely apologizing to our cat for the hammering noise. We hope he gets sent out everytime there is an issue

Fantastic experience: So far the process of onboarding and the proactive work and communication toward renting out my unit has been satisfactory. Especially considering that I am out of the country indefinitely, I am extremely happy and grateful that KRS has my back and is taking care of things for me.

Fantastic experience: Drew responded very quickly to our inquiry, like always. We are very satisfied with all his work. We could not be happier with him as a contact.

Fantastic experience: We requested a service from Maintenance Medics, and they promptly attended and sent Mr Stanley White. The guy is a 11 out of 10, incredibly professional, super knowledgeable and friendly. I super recommend anyone who needs a service to request for him. As soon as I need the service I definitely will ask for Mr Stanley again. Excellent work .

Fantastic experience: It was 0 stars until Raj Patel came and fixed a slumlords property. From one local hero, man of the people, to another, that man is carrying this company on his back. Its a shame the other handymen he has to work with do no have his work ethic or empathy. If the other handymen ever see this, I hope one day you see how we see our work. Its rare to have a job or career where any work you do is greatly and genuinely appreciated. You know the saying "if you enjoy what you do for work, you will never work a day in your life."? This is one of those positions. Things maybe gross, they maybe hard, but 100% it feels worth it when you see the people's smiles and happy they are to see you again.

Fantastic experience: David Shears was very polite, on time, friendly, and explained problem. Fixed HVAC issues it works perfectly now

Fantastic experience: My technician David Shears was excellent. He was prompt as always did a thorough job on the repair and left my home in the same condition as when he arrived. He is very polite and respectful in greeting my husband and I and gives great conversation while still staying on task. I really appreciate that he covers his shoes or takes off his shoes before entering my home. Great guy!

Fantastic experience: David S was great. Very kind and professional. Fixed my issues the first time around.

Fantastic experience: I recently had to put in a maintenance request for a few things that needed to be attended to prior to me moving back into my unit after renovations and in under 24 hours, KRS sent their tech David in and knocked everything out in a timely matter. He was very professional and knowledgeable of all the work that he had to take care of. If I have any more problems in the future please send him back out. Every since KRS has took over my apartment building, there's been nothing but good things that I've seen for over a year since I've resided here and I hope the owner keeps this property management company. They are very attentive to needs and care about their tenants. I was a little worried about them at first being their home base is out of Richmond and I'm in Norfolk. But the way they handle business from emails, texts, phone calls, maintenance, etc. you would think they were right next door. Thank you again KRS and I'm looking forward to working with you guys in the future. Special shot out to David the maintenance tech, Brad Meekins and Christine Lortie.

Fantastic experience: We had David Shears come and fix heat and gas and he was very knowledgeable on time and went above and beyond to try and get everything fixed. Very respectful and professional

Positive experience: KRS holdings found us a tenant for our property very quickly but I will say that the property management team can be distant and unreliable with communication and coordination. If you have a home warranty they will charge you $100+ for reaching out to the home warranty company and coordinating repairs. They aren’t all bad but not all good.

Fantastic experience: Drew does an excellent job in keeping me informed and managing my properties. I have total trust in him!

Fantastic experience: Very professional and pleasant. Asked if there was anything above and beyond the onitial service call. By far our favorite technician.

Fantastic experience: Maintained communication. Quick and efficient, with continuous update.

Negative experience: I pay my rent on time and then when I have a simple deal like my bathroom tub has been clogged for a week and this is not the first time and continues to happen. I email with no responses. And I'm forced to wait over a week for them to unclog my shower. My kitchen cabinets were literally coming off the wall. I couldn't keep anything in them, which means I had to keep everything either on the kitchen counter or in the floor seeing as how I had just moved in and it took them over a week to come fix my cabinets and didn't even fix them. My cabinets are falling off of the wall. Literally falling off the wall in the kitchen and they put them back together with one little metal L bracket and then expect me to hold all of my dishes and everything in there. I would add pictures if I knew how this place is disgusting. These people are terrible and they don't ever fix thing and they make you wait for weeks until they get it done. I do not recommend living here and I will never live here again. Run away from this place. Don't even look at it. Don't think about it. It's not worth it. These apartments are crap and the people are terrible to deal with. They never respond to you except for one time and it looks like an automated message. Pure lazy.

Negative experience: do not go with this rental property company. they will charge you arm and leg for absolutely nothing and their cleaning services is so trash, they have to do it multiple times and will charge you each time they do it. do not recommend whatsoever, please find a rental property company that doesn’t rip you off.

Fantastic experience: Andre with maintenance is one of the friendliest, most kind-hearted people. He is fantastic at his job, and a bonus— he loves my animals, and they love him. Thanks Andre!

Fantastic experience: Andre always does a phenomenal job for us! His professionalism and courtesy are much appreciated!

Fantastic experience: Great service!!! Got the job done fast and great communication. Would definitely book with again. Even did extra service 10/10

Fantastic experience: Curtis came in was very professional and very pleasant and he was in and out in 40 minutes and did the job perfectly and my kitchen sink drains great now!!

Fantastic experience: John came in, installed my dishwasher expeditiously, did a test run and left! He got the job done in no time, thank you!

Fantastic experience: Andre Walker apart of maintenance is great ! Always friendly and ready to help, it was freezing and was having trouble with the heat and although rainy and icy outside he still delivered, thank you Andre !

Fantastic experience: Showed up a heck of a lot quicker than I thought got the job done exactly what I needed and came to check on me to make sure everything was OK. Whatever y’all are paying Andre Walker, it’s not enough.

Fantastic experience: Andre Walker was great he came in did his job Soo just send him to my unit Everytime I need maintenance thank you

Positive experience: Stanley White was very helpful, but unfortunately, the work didn't provide a lasting fix. The heat worked for a short time, but then stopped. I was informed that someone would come to clean the intake, but that follow-up never occurred.

Fantastic experience: Stanley repaired my bathroom fan and replace my blinds and did an incredible job.I'm so pleased.He was professional quick and did a great job.

Fantastic experience: I just want the lovely KRS maintance Manager Drew, for always taking care of my needs, I can sometimes have a attitude but this maintenance staff has always done a very good job! And I can't forget Christine office Manager I was having trouble with Waterworks and HRSD and Drew stuck by me even when I had gave up on you guys! THANK YOU!

Negative experience: My experience as a home owner working with KRS holdings was horrendous. There was no professionalism and the communication was horrible. They argued with me about my home and It put a horrible taste in my mouth regarding Property Management. I recommended them to another individual and they broke their contract with KRS holdings within a month. I broke my contract with them as well. Do not work with this company.

Negative experience: Horrible communication between the office manager or whomever the young lady is that schedules various utilities to come out to your property. Water, lights and gas is included in my rental fee. I've had my water disconnected a few times because the management company failed to pay/activate the service. And now the heat isn't working in which they've scheduled several different HVAC/Gas entitles to come out to the property and still no gas. I've had to take off from work without pay just to be told they aren't coming out on that day. The communication is horrible internally and it appears that they could care less about their tenants basic living needs. I've only been in my home since August and this has been a horrible experience thus far.