Black Swan Living
Information about Black Swan Living
Opening hours
- sunday: 8h-17h
- monday: 8h-17h
- tuesday: 8h-17h
- wednesday: 8h-17h
- thursday: 8h-17h
- friday: 8h-17h
- saturday: 8h-17h
Black Swan Living is the resident-focused property management company that offers well-maintained, high quality single family homes, apartments, and townhouses that feel like home, for you and your pets.
There’s something for everyone in our portfolio of properties, such as walkability or access to transportation, in-unit washer and dryer, underground parking, or balcony views. Black Swan Living provides an exceptional living experience. Our maintenance response speed is in the top 2% of the industry. We strive to make the world a better place to live for everybody.
Our comment from Agencias Inmobiliarias about Black Swan Living:
Black Swan Living is dedicated to providing exceptional property management services in Rochester, featuring a team of highly responsive and professional agents. Customers consistently praise the attentiveness and support of agents like Mike Wilson and Jordan Kohn, who are noted for their quick response times, clear communication, and dedication to finding suitable living spaces. New renters have expressed gratitude for the smooth transition process and effective handling of maintenance issues.
Clients highlight the following strengths of Black Swan Living:
- Exceptional customer service from knowledgeable agents
- Quick response times for maintenance requests
- Wide selection of properties to fit different needs and budgets
- Professional guidance throughout the rental process
However, some clients reported challenges, such as delays in maintenance response times and a few dissatisfaction with communication during specific incidents. Despite these concerns, Black Swan Living is recognized for its commitment to improving tenant experiences and addressing feedback proactively.
In summary, Black Swan Living is a trusted property management company where the emphasis is on client satisfaction, swift resolution of queries, and maintaining high standards of living for all residents.
Black Swan Living: Reviews
1 month ago Fantastic experience: As first-time apartment tenants, we were overwhelmed by the number of options available. Mike Wilson at Black Swan Living made the entire process fast and smooth. He was attentive, always responsive, and professional throughout. We truly appreciate his help and highly recommend him!
Thank you so much for this five-star review! We strive to provide the best possible service and are thrilled to hear about your positive experience. We’re especially glad to know that Michael Wilson went above and beyond to make your apartment search smooth and enjoyable. Your feedback means a lot to us, and we look forward to continuing to serve you!
1 month ago Fantastic experience: Shannon is awesome she was able to find us find exactly what we were looking for ... highly recommend Shannon for all your rental and property management needs
Thank you so much for this five-star review! We strive to provide the best possible service and are thrilled to hear about your positive experience. We’re especially glad to know that Shannon went above and beyond to make your apartment search smooth and enjoyable. Your feedback means a lot to us, and we look forward to continuing to serve you!
1 month ago Fantastic experience: Michael Wilson was very responsive and was great to work with. I would recommend him to anyone.
Thank you so much for this five-star review! We strive to provide the best possible service and are thrilled to hear about your positive experience. We’re especially glad to know that Michael Wilson went above and beyond to make your apartment search smooth and enjoyable. Your feedback means a lot to us, and we look forward to continuing to serve you!
1 month ago Fantastic experience: Jordan Kohn helped us find a new home and we are very grateful for his help! He was extremely helpful and kind to us!
Thank you so much for this five-star review! We strive to provide the best possible service and are thrilled to hear about your positive experience. We’re especially glad to know that Jordan Kohn went above and beyond to make your apartment search smooth and enjoyable. Your feedback means a lot to us, and we look forward to continuing to serve you!
1 month ago Fantastic experience: Michael Wilson has been such an amazing person for helping my family and I secure a home at Boulder ridge . He has been communicating with us all on every step of the way , made asking question easy and help us till we made our security deposit and we will forever in debt .. thank you so much Mike for making moving so well maintained
Thank you so much for this five-star review! We strive to provide the best possible service and are thrilled to hear about your positive experience. We’re especially glad to know that Michael Wilson went above and beyond to make your apartment search smooth and enjoyable. Your feedback means a lot to us, and we look forward to continuing to serve you!
1 month ago Fantastic experience: I waited 9 months pending with Dominium. I submitted work order to Black Swan and both were completed in two days, because a parts run was needed.
Thank you so much for this five-star review! We strive to provide the best possible service and are thrilled to hear about your positive experience. We’re especially glad to know that our team responded with genuine concern and that you feel comfortable and confident in the way maintenance and vendors are handled in your home. Your feedback means a lot to us, and we look forward to continuing to serve you!
1 month ago Fantastic experience: Wyette was extremely helpful throughout the process of touring, signing my lease, and moving in. He responded quickly to all of my questions and proactively solved any problems I ran into while also being friendly and welcoming. I highly recommend contacting him if you want to sign a lease here!
Thank you so much for this five-star review! We work hard to provide the best possible service, and we’re thrilled to hear you had a great experience. We’re especially glad to know that Wyette Stanton went above and beyond to make your apartment search smooth and enjoyable. Your feedback truly means a lot to us, and we look forward to continuing to serve you!
1 month ago Fantastic experience: Mike Wilson is easy going and was very helpful when I toured the discovery square apartments
Thank you so much for this five-star review! We strive to provide the best possible service and are thrilled to hear about your positive experience. We’re especially glad to know that Mike Wilson went above and beyond to make your apartment search smooth and enjoyable. Your feedback means a lot to us, and we look forward to continuing to serve you!
1 month ago Fantastic experience: Jordan helped make moving units a simple process.
Thank you so much for this five-star review! We strive to provide the best possible service and are thrilled to hear about your positive experience. We’re especially glad to know that Jordan Kohn went above and beyond to make your apartment search smooth and enjoyable. Your feedback means a lot to us, and we look forward to continuing to serve you!
2 months ago Fantastic experience: In my apartment I had a broken dishwasher. When asking staff to look at it they responded with genuine concern. It is especially nice that I can trust they are not snooping around my house while I’m not present. They always have maintenance staff present for outside vendors who work on the project. In a world that seems to be selfish it is a breath of fresh air when kindness of this level is experienced, thank you!
Thank you so much for this five-star review! We strive to provide the best possible service and are thrilled to hear about your positive experience. We’re especially glad to know that our team responded with genuine concern and that you feel comfortable and confident in the way maintenance and vendors are handled in your home. Your feedback means a lot to us, and we look forward to continuing to serve you!
2 months ago Fantastic experience: Mike Wilson was amazing. He answered all my questions and helped through the process of renting a townhouse.
Thank you so much for this five-star review! We strive to provide the best possible service and are thrilled to hear about your positive experience. We’re especially glad to know that Mike Wilson went above and beyond to make your apartment search smooth and enjoyable. Your feedback means a lot to us, and we look forward to continuing to serve you!
2 months ago Fantastic experience: Mike Wilson was such a great help to us and made this process so good and smooth Will definitely be reaching out to him again in the future
Thank you so much for this five-star review! We strive to provide the best possible service and are thrilled to hear about your positive experience. We’re especially glad to know that Mike Wilson went above and beyond to make your apartment search smooth and enjoyable. Your feedback means a lot to us, and we look forward to continuing to serve you!
2 months ago Fantastic experience: Great experience working with Jordan Kahn, made the whole process of getting an apartment a lot easier than we expected it to be! So thank you , we are excited to have a new place to call our home
Thank you so much for this five-star review! We strive to provide the best possible service and are thrilled to hear about your positive experience. We’re especially glad to know that Jordan Kohn went above and beyond to make your apartment search smooth and enjoyable. Your feedback means a lot to us, and we look forward to continuing to serve you!
2 months ago Fantastic experience: Had a great experience with Mike Wilson. The tour and rental process were smooth and seamless from start to finish.
Thank you so much for this five-star review! We strive to provide the best possible service and are thrilled to hear about your positive experience. We’re especially glad to know that Mike Wilson went above and beyond to make your apartment search smooth and enjoyable. Your feedback means a lot to us, and we look forward to continuing to serve you!
2 months ago Negative experience: I wrote a review about the “Number One Property Management” in Rochester (filter for one star). I moved here alone for work without any family/friends. When I first found the property online, I fell in love with it after touring it in person. Unfortunately, moving in was a complete disappointment. It felt as though no one took the time to do a proper walkthrough or intentionally address cleanliness and maintenance issues BEFORE I moved in. During my tour, the leasing agent informed me that I did not “qualify” for the special being offered at the time (two months free if you signed a two year lease). I in fact did sign a two-year lease, yet that promotion was never honored. Despite everything, I tried to make it work, but living here became increasingly difficult. I had multiple packages stolen, my trash bin stolen twice, and kids kicking the HVAC unit (video sent to management). On top of that, my neighbor caused frequent noise disturbances and allowed their dog to poop in my yard without cleaning it up (something I also provided video proof of). What was most frustrating is that management never addressed these concerns. The “Number One Property Management” have previously sent out general emails regarding missing trash bins and residents not cleaning up after their dogs, yet when I reported my concerns not a single general notice or follow-up was sent. The final straw was when I returned home after being away for about two weeks. I went to work the next day and came back to my entire unit smelling strongly of sewage. I immediately submitted a maintenance request, but the earliest availability wasn’t until Monday. During those three days my place reeked of sewage. I tried opening windows, but this was during the winter storm when temps were -30 degrees, so that wasn’t doable for long. I even bought an air purifier and still the smell was potent. Instead of maintenance coming out to assess why the property they’re supposed to manage smelled like sewage I received a text asking if it still smelled like sewage. When they texted me, I was asleep after working three consecutive 12-hour shifts. When I finally saw the message I was irritated. Thankfully, my coworker family member who is a plumber came to check it out for free. The maintenance response here is simply lazy. I rarely submit maintenance requests, but when I do, nothing is truly maintained. For months, my smoke detector would go off anytime I used the toaster or lit a candle and would randomly beep late at night with no cause. After repeatedly reporting the noise issues and the neighbor’s dog I requested to terminate my lease. I will acknowledge that the property manager offered the option to break my lease early without penalty earlier in my lease, but the timing didn’t work. I didn’t have the help to move and I was traveling back home frequently to care for a family member who had recently passed away. After continued issues, I emailed the property manager and another employee regarding lease termination and received no response. That lack of professionalism speaks for itself. I understand everyone’s experience may be different and I don’t believe this is the worst place to live. However, if I had the choice again I would not have moved here or signed a two year lease.
Thank you for sharing your feedback. We are always looking for ways to improve so we can continue to be the Best Property Management Company in Rochester—a title we’ve proudly earned from our community for the past three years. We take all concerns seriously and are committed to providing exceptional service to our residents. Please reach out to our leadership team at 507.218.2071 so we can address your concerns directly. We will continue to serve you to the best of our ability, and would love to earn your five star review.
Sincerely,
Black Swan Living Property Management
2 months ago Fantastic experience: Mike Wilson was great to work with . He gave me a few options of different place to view and was quick to meet me . He made it all very easy and straight forward. I'm really happy with there welcoming of pets with no restrictions. It makes finding a place a lot easier when you have dogs. I look forward to moving in! Shannon E.
Thank you so much for this five-star review! We strive to provide the best possible service and are thrilled to hear about your positive experience. We’re especially glad to know that Mike Wilson went above and beyond to make your apartment search smooth and enjoyable. Your feedback means a lot to us, and we look forward to continuing to serve you!
2 months ago Fantastic experience: My leasing agent Wyette got me a tour for the unit I was interested in super fast and was extremely helpful throughout the application process and always kept me updated on what was going on and the next steps. The application was free and easy, I really enjoyed the number of options offered as well. Couldn't have asked for a smoother process with it all, they even let me bring my cat along! Thanks again to Wyette for all your hard work! :)
Thank you so much for this five star review. We strive to be the best possible property management company with exceptional customer service, and we are so pleased to hear you had such a smooth experience from tour to application. We sincerely appreciate your feedback and look forward to serving you.
3 months ago Fantastic experience: The process of finding and securing a new unit from halfway across the country was smooth and speedy! My realtor, Jordan Kohn was extremely helpful and responsive. He was very clear and direct in answering my questions and went above and beyond in every respect!
Thank you so much for this five-star review! We strive to provide the best possible service and are thrilled to hear about your positive experience. We’re especially glad to know that Jordan Kohn went above and beyond to make your apartment search smooth and enjoyable. Your feedback means a lot to us, and we look forward to continuing to serve you!
3 months ago Fantastic experience: Thank you very much Mr. Jordan Kohn. I liked your professionalism and clarity in your interventions as well as the quality and speed in responding to messages and my expectations. Thank you very much
Thank you so much for this five-star review! We strive to provide the best possible service and are thrilled to hear about your positive experience. We’re especially glad to know that Jordan Kohn went above and beyond to make your apartment search smooth and enjoyable. Your feedback means a lot to us, and we look forward to continuing to serve you!
3 months ago Fantastic experience: My partner and I want to personally thank Jordan Kohn and the entire Black Swan Agency for being outstanding in every aspect. Truly couldn't have asked for a more helpful and stress free experience. Hats off to you all, and we look forward to our next home!
Thank you so much for this five-star review! We strive to provide the best possible service and are thrilled to hear about your positive experience. We’re especially glad to know that Jordan Kohn went above and beyond to make your apartment search smooth and enjoyable. Your feedback means a lot to us, and we look forward to continuing to serve you!
3 months ago Fantastic experience: Was really great, from Mike Wilson whatever I wanted to know he was there to answer in details, thank you very much
Thank you so much for this five-star review! We strive to provide the best possible service and are thrilled to hear about your positive experience. We’re especially glad to know that Mike Wilson went above and beyond to make your apartment search smooth and enjoyable. Your feedback means a lot to us, and we look forward to continuing to serve you!
3 months ago Fantastic experience: Mr. Jordan Kohn gave me a seamless experience with finding my new apartment. He was always timely with the tour appointments and answered all questions in detail and with great clarity. We need more agents like him to make finding apartments way easier
Thank you so much for this five-star review! We strive to provide the best possible service and are thrilled to hear about your positive experience. We’re especially glad to know that Jordan Kohn went above and beyond to make your apartment search smooth and enjoyable. Your feedback means a lot to us, and we look forward to continuing to serve you!
3 months ago Fantastic experience: I am happy to announce that I got my first apartment that conveniently enough has a great location, Jordan Kohn helped me every step of the way, he’s very professional and patient, grateful for him!
Thank you so much for this five-star review! We strive to provide the best possible service and are thrilled to hear about your positive experience. We’re especially glad to know that Jordan Kohn went above and beyond to make your apartment search smooth and enjoyable. Your feedback means a lot to us, and we look forward to continuing to serve you!
3 months ago Fantastic experience: Maintenance with this property management is five stars. They recently bought my apartment building, and the level of professionalism is astonishing compared to my previous property management!! And it’s only been a week.
Thank you so much for sharing this. We’re really glad you’re already feeling the difference. Our maintenance team takes a lot of pride in their work, and hearing that it shows means a great deal to us. We’re excited to continue providing you with a professional, responsive experience and appreciate you being part of our community.
3 months ago Fantastic experience: We worked with Jordan Kohn while looking at possibly renting an apartment in Rochester. Jordan was very professional and we enjoyed our tour of Residence at Discovery Square. Would not hesitate to work with him again!
Thank you so much for this five-star review! We strive to provide the best possible service and are thrilled to hear about your positive experience. We’re especially glad to know that Jordan Kohn went above and beyond to make your apartment search smooth and enjoyable. Your feedback means a lot to us, and we look forward to continuing to serve you!
3 months ago Negative experience: Update: Officially lowering to a 1. I called on 12/17 as requested. I have yet to get a call back (today is 1/7). I paid my rent (the full amount as I didnt get a discount even though my stove didnt work for an entire month) I have once again been blown off. And it makes it worse on this review they asked me to call to make it right and they still ignored me. I asked for the early termination policy, was still ignored. It was fast and easy to get in. But I've had problems ever since. I'm on my third year. My house has been infested with ants every summer, maintenence comes out and gives me RAID to spray instead of hiring an exterminatior, my dryer went out and it took a month to get it repaired (I was only offered 150 off rent once I mentioned i paid for an appliance that hasn't worked), and currently I am on week 3 of waiting to get my stove repaired. I went through Thanksging with my stove. In the 3 weeks I have been waiting, I've had two people come out saying completely different things, and Lauren the maintenence coordinator has only messaged me one time....in three weeks. Renters beware.
Thank you for sharing your feedback. We are always looking for ways to improve so we can continue to be the Best Property Management Company in Rochester—a title we’ve proudly earned from our community for the past three years. We take all concerns seriously and are committed to providing exceptional service to our residents. Please reach out to our leadership team at 507.218.2071 so we can address your concerns directly. We will continue to serve you to the best of our ability, and would love to earn your five star review.
Sincerely,
Black Swan Living Property Management
3 months ago Fantastic experience: Mr. Mike Wilson arrived punctually for the tour. The tour was exceptionally smooth and enjoyable. He took his time to answer all my questions thoroughly. The process of moving forward with the rental sign contract was seamless and hassle-free. Overall, it has been a wonderful experience so far.
Thank you so much for this five-star review! We strive to provide the best possible service and are thrilled to hear about your positive experience. We’re especially glad to know that Mike Wilson went above and beyond to make your apartment search smooth and enjoyable. Your feedback means a lot to us, and we look forward to continuing to serve you!
3 months ago Fantastic experience: Jordan Kohn was very helpful during our apartment search, walked us through the options, and help us during the overall process. Thank you!
Thank you so much for this five-star review! We strive to provide the best possible service and are thrilled to hear about your positive experience. We’re especially glad to know that Jordan Kohn went above and beyond to make your apartment search smooth and enjoyable. Your feedback means a lot to us, and we look forward to continuing to serve you!
3 months ago Fantastic experience: Mike Wilson was so helpful in my search for an apartment and very understanding about my budget
Thank you so much for this five-star review! We strive to provide the best possible service and are thrilled to hear about your positive experience. We’re especially glad to know that Mike Wilson went above and beyond to make your apartment search smooth and enjoyable. Your feedback means a lot to us, and we look forward to continuing to serve you!
4 months ago Fantastic experience: Would be moving in at Black Swan Living, come January 2026. I really do appreciate Mr Michael Wilson, who has been so instrumental and supportive in all the steps required for papper works. Mr Michael, I do appreciate.
Thank you so much for this five-star review! We strive to provide the best possible service and are thrilled to hear about your positive experience. We’re especially glad to know that Mike Wilson went above and beyond to make your apartment search smooth and enjoyable. Your feedback means a lot to us, and we look forward to continuing to serve you!
4 months ago Fantastic experience: Amazing service from Daniel, extremely accommodating and helpful absolutely recommend going through him for your leasing needs! Thanks so much Daniel!
Thank you so much for this five-star review! We strive to provide the best possible service and are thrilled to hear about your positive experience. We’re especially glad to know that Daniel went above and beyond to make your apartment search smooth and enjoyable. Your feedback means a lot to us, and we look forward to continuing to serve you!
4 months ago Fantastic experience: Black Swan Realty excelled in helping us find a rental in Rochester. Our agent Mike Wilson provided top-notch service, guiding us to a great rental home. Great selection of homes and outstanding people!
Thank you for your five star review!
4 months ago Fantastic experience: We worked with Mike Wilson to find the perfect rental for us in Rochester. He was very responsive and made the process go super smoothly!
Thank you so much for this five-star review! We strive to provide the best possible service and are thrilled to hear about your positive experience. We’re especially glad to know that Mike Wilson went above and beyond to make your apartment search smooth and enjoyable. Your feedback means a lot to us, and we look forward to continuing to serve you!
4 months ago Fantastic experience: Jordan Kohn provided exceptional assistance, readily addressing all inquiries with remarkable promptness.
Thank you so much for this five-star review! We strive to provide the best possible service and are thrilled to hear about your positive experience. We’re especially glad to know that Jordan Kohn went above and beyond to make your apartment search smooth and enjoyable. Your feedback means a lot to us, and we look forward to continuing to serve you!
4 months ago Fantastic experience: I had the pleasure of working with Jordan Kohn. I was only in Rochester for a day and he busted his tail to ensure my paperwork went through smoothly. I'm sure I'll love my new rental. I highly recommend Jordan and this property management company.
Thank you so much for this five-star review! We strive to provide the best possible service and are thrilled to hear about your positive experience. We’re especially glad to know that Jordan Kohn went above and beyond to make your apartment search smooth and enjoyable. Your feedback means a lot to us, and we look forward to continuing to serve you!
4 months ago Negative experience: If I could give them zero stars, I absolutely would. Black Swan initially sold me on the idea that because they own the properties that they manage, they wanted to take care of them long into the future. They have managed to convince many potential renters and investors in this same philosophy, but after living with them for nearly two years, I have to say that is so far from the truth. While I've had many issues with them, Black Swan's business model has been to acquire as much property as physically possible, to both enrich themselves and their investors. With a portfolio of well over 1,200 properties, repairs go unresolved, tenants experience a tiresome lack of communication, and at times, experience life threatening issues due to Black Swan's gross negligence. Whether it's residents having non-functional refrigerators, installing carbon monoxide sensors the day before an inspection, ignoring emergency maintenance phone calls, or minimizing life threatening incidents (like filling my entire building with carbon monoxide and doing absolutely nothing to rectify or make sure it doesn't happen again), Black Swan has shown that they value money over life, and continue to ruin the housing market, both rentals and purchasing, in Rochester and the surrounding area. I would steer as far away as possible from Black Swan as humanly possible, which I recognize is becoming very difficult as they acquire more property. If you would like to reach out to get involved passing housing reform legislation, feel free! I'm more than happy to have additional people support moving housing towards being housing, and not an asset that wealthy people hoard!
5 months ago Fantastic experience: I had a great experience working with Mike Wilson from Black Swan Living Finding the right apartment fast replies!!
Thank you so much for the five-star review! We’re grateful for your support and look forward to continuing to serve you.
5 months ago Fantastic experience: We moved-in in August. Since move-in we have had a great experience. We just had our first real maintenance issue and we were treated with care and professionalism. They responded the same day we put in the request and fully resolved our issue. We receive regular communication from management and early notice any time they need access to our unit. Perfect place to call home!
Thank you so much for the five-star review! We’re grateful for your support and look forward to continuing to serve you.
5 months ago Fantastic experience: Mr.Daniel provided outstanding support during my apartment search. He was professional, clear, and consistently attentive to my needs. From the first conversation, he explained the process thoroughly and made sure I understood each step. His communication was prompt and respectful, which gave me confidence and peace of mind throughout. Thanks to Daniel’s guidance, securing the apartment was smooth and straightforward. His reliability, attention to detail, and genuine commitment to helping clients make him an excellent professional. I would gladly recommend Daniel to anyone looking for housing assistance.
Thank you so much for this five-star review! We strive to provide the best possible service and are thrilled to hear about your positive experience. We’re especially glad to know that Daniel Fabry went above and beyond to make your apartment search smooth and enjoyable. Your feedback means a lot to us, and we look forward to continuing to serve you!
5 months ago Positive experience: my experience with Black Swan has been fair. my agent, Mike, was incredible throughout the leasing process. maintenance is decent but seems to be stretched thin across Black Swan’s numerous properties. they will meet your needs if you advocate for yourself and push them to do better. unfortunately, the staff who take calls are both hard to understand and don’t understand very well, making basic inquiries frustrating and lengthy. additionally, management refuses to get a recycling dumpster, instead opting for three household sized bins, aside from three garbage dumpsters. this leads to the recycling bins constantly overflowing and the dumpsters never coming close to full.
Hi Luke,
We are thrilled to hear you had a great experience with Mike during your leasing process!
Thank you for sharing your feedback. We are always looking for ways to improve so we can continue to be the Best Property Management Company in Rochester—a title we’ve proudly earned from our community for the past three years. We take all concerns seriously and are committed to providing exceptional service to our residents. Please reach out to our leadership team at 507.218.2071 so we can address your concerns directly. We will continue to serve you to the best of our ability, and would love to earn your five star review.
Sincerely,
Black Swan Living Property Management
5 months ago Fantastic experience: Lived in a black swan apartment for 2 weeks now, and so far so good. They've been very communicative and quick to resolve any issues. Jordan Kohn was great to work with on securing the lease.
Thank you so much for this five-star review! We strive to provide the best possible service and are thrilled to hear about your positive experience. We’re especially glad to know that Jordan Kohn went above and beyond to make your apartment search smooth and enjoyable. Your feedback means a lot to us, and we look forward to continuing to serve you!
5 months ago Fantastic experience: Had a great experience with Jordan Kohn. He was very responsive and showed me multiple units in the area that fit my criteria.
Thank you so much for this five-star review! We strive to provide the best possible service and are thrilled to hear about your positive experience. We’re especially glad to know that Jordan Kohn went above and beyond to make your apartment search smooth and enjoyable. Your feedback means a lot to us, and we look forward to continuing to serve you!
5 months ago Fantastic experience: My relator was Mike Wilson ! Nothing but great assistance, Mike was very patient and extremely helpful. Made the process very very easy ! A+ COMMUNICATION !! I would definitely recommend working with Mike to anyone who is looking to rent or buy.
Thank you so much for this five-star review! We strive to provide the best possible service and are thrilled to hear about your positive experience. We’re especially glad to know that Mike Wilson went above and beyond to make your apartment search smooth and enjoyable. Your feedback means a lot to us, and we look forward to continuing to serve you!
5 months ago Fantastic experience: I had an amazing experience working with Jordan Kohn and Black Swan Living. I am a first time renter and they made the touring process effortless. My fiancé and I were very impressed with Jordan’s professionalism and knowledge base on the apartments and willingness to work with our schedules to get a tour done. He was able to walk us step by step through the entire application process and answer our numerous questions about the apartments. If you are looking for apartments or need a realtor I would highly recommend Jordan!
Thank you so much for this five-star review! We strive to provide the best possible service and are thrilled to hear about your positive experience. We’re especially glad to know that Jordan Kohn went above and beyond to make your apartment search smooth and enjoyable. Your feedback means a lot to us, and we look forward to continuing to serve you!
6 months ago Fantastic experience: I’d like to take a moment to share my experience with Black Swan Living. I recently had the pleasure of working with a representative named Jordan Kohn. He helped my wife, and I find the perfect place which happens to be a townhome in an area the we love. Though it took some time due to units being available, he stuck with it, and contacted us upon an opening. Now we will be moving to our new place very soon! My family and I are excited! Thanks, and we look forward to moving in.
Thank you so much for this five-star review! We strive to provide the best possible service and are thrilled to hear about your positive experience. We’re especially glad to know that Jordan Kohn went above and beyond to make your apartment search smooth and enjoyable. Your feedback means a lot to us, and we look forward to continuing to serve you!
6 months ago Positive experience: Pretty decent experience overall. My realtor, Jordan Kohn, was very helpful in assisting me in finding an apartment that suited my needs within my budget. The move-in team was kind and helpful. I have two complaints: One minor, one major. The minor being that they gave me the wrong password to the router in my unit, and when I contacted management, they didn't have it on file. The ISP directed me to reset it and set my own password. Simple fix, but annoying that I have to deal with it. The major complaint: my door did not latch upon move-in. My apartment was unsecured for my first week of living there. It took an entire week for management to schedule a maintenance team to fix the lock on my front door. There were no incidents luckily, and the community seems to be quite safe, but having a locking door is still important. Once the maintenance team was scheduled by management and came out, they were friendly and resolved the issue quickly, but the fact that it took that long to get them scheduled is frankly frightening. Apartments: Good 4.5/5 Realtors: Fantastic 5/5 Move-in team: Helpful 4/5 Maintenance team: Great 5/5 Management: Terrible 2/5 Pricing: better than most...
Thank you so much for this five-star review! We strive to provide the best possible service and are thrilled to hear about your positive experience. We’re especially glad to know that Jordan Kohn went above and beyond to make your apartment search smooth and enjoyable. Your feedback means a lot to us, and we look forward to continuing to serve you!
6 months ago Fantastic experience: I would like the black swan company specially Mr Jordan Kohn who helped me and my family to settled in a town home he is so professional, polite and helpful we finished our lease in a very short time so I recommend black swan as one of the best renting company in Minnesota
Thank you for this five star review! We strive to be the best possible property management company with exceptional customer service, and we're glad to hear you've had such a positive experience with Jordan. We look forward to serving you!
6 months ago Fantastic experience: I‘ve been living here for about 7 months now and so far it‘s been incredibly smooth with no problems. Paying rent is super easy with the app. When applying, my leasing agent, Jordan Kohn, was very responsive to all my questions and was quick to correct a mistake in the lease and send it back to me. Overall, I‘m very happy with my apartment! UPDATE: I am so happy to be back with Black Swan!! I moved out because I needed a bigger space and rented with another property management company in Rochester and omg I did not know how good I had it with Black Swan. The professionalism and transparency is a breath of fresh air and a relief! Unlike the other company, everything is spelled out for you in the lease, expectations about who is paying what utility is clearly defined and indicated in the lease! No surprise gas or water bills posted immediately to your portal as “past due” without giving you a chance to pay it. The application process was, again, super smooth. My leasing agent was the same as before, Jordan Kohn. He was very responsive and kept in touch with us when we expressed interest in one of the apartments. He was also knowledgeable about the different apartment buildings and answered all my questions. Again, I am truly so grateful to be back with this company. Yay for competent and professional people! Yall are fantastic!
Hi Jada, thanks for the five star review! We strive to make the renting experience as smooth and straightforward as possible--from submitting a free application to signing a lease to moving in and submitting maintenance tickets. We aim to provide an exceptional living experience for our residents and we are so grateful for your feedback! We look forward to continuing to serve you.
6 months ago Fantastic experience: I have worked with Mike Wilson for two years now he does a great job finding me the apartments that meet my standards and needs. He’s always so polite and gets things done quickly!
Thank you so much for this five-star review! We strive to provide the best possible service and are thrilled to hear about your positive experience. We’re especially glad to know that Mike Wilson went above and beyond to make your apartment search smooth and enjoyable. Your feedback means a lot to us, and we look forward to continuing to serve you!
6 months ago Fantastic experience: Thank you to Jordan Kohn at Black Swan Living for the excellent, professional, and prompt service — from the apartment tour to answering all my questions and helping me secure a great unit in one of your buildings. 5/5 stars — I highly recommend Jordan!
Thank you so much for this five-star review! We strive to provide the best possible service and are thrilled to hear about your positive experience. We’re especially glad to know that Jordan Kohn went above and beyond to make your apartment search smooth and enjoyable. Your feedback means a lot to us, and we look forward to continuing to serve you!
6 months ago Fantastic experience: I reported an issue and immediately they responded and had maintenance done within three business days. This company is truly the best to work with! It’s Going on two years living at my current location and I have never work with such a great team and outstanding communication.
Thank you so much for the five star review! We strive to be the best possible property management company with exceptional customer service, and we are so pleased to hear you've had such a positive experience with our team and that our quick response time has made a difference. We sincerely appreciate your recommendation and we look forward to serving you!
6 months ago Fantastic experience: We are in the process of moving into The Boulder Ridge, and Jordan Kohn has been so helpful every step of the way. He answered all our questions at any time, explained everything clearly, and even arranged a same-day tour for us. We really appreciate his professionalism and support, and we feel very confident about our upcoming move thanks to him!!!
Thank you so much for this five-star review! We strive to provide the best possible service and are thrilled to hear about your positive experience. We’re especially glad to know that Jordan Kohn went above and beyond to make your apartment search smooth and enjoyable. Your feedback means a lot to us, and we look forward to continuing to serve you!
6 months ago Fantastic experience: Had the pleasure of working with Michael Wilson. He was very timely with his responses and always very helpful and kind. I appreciated his help a lot, and highly recommend for any new renters!
Thank you so much for this five-star review! We strive to provide the best possible service and are thrilled to hear about your positive experience. We’re especially glad to know that Mike Wilson went above and beyond to make your apartment search smooth and enjoyable. Your feedback means a lot to us, and we look forward to continuing to serve you!
6 months ago Fantastic experience: I was working with Jordan Kohn, so kind and very attentive to all information requests and tours.
Thank you so much for this five-star review! We strive to provide the best possible service and are thrilled to hear about your positive experience. We’re especially glad to know that Mike Wilson went above and beyond to make your apartment search smooth and enjoyable. Your feedback means a lot to us, and we look forward to continuing to serve you!
6 months ago Fantastic experience: Jordan Kohn did a fantastic job. Nice gentleman, smart well spoken friendly on point.
Thank you so much for this five-star review! We strive to provide the best possible service and are thrilled to hear about your positive experience. We’re especially glad to know that Jordan Kohn went above and beyond to make your apartment search smooth and enjoyable. Your feedback means a lot to us, and we look forward to continuing to serve you!
6 months ago Fantastic experience: I had a great experience working with Mike Wilson from Black Swan Living! Mike was prompt, professional, and incredibly helpful throughout the entire process. He showed me several downtown apartments, patiently answered all my questions, and made sure everything went smoothly. Thanks to his guidance, I was able to secure a beautiful apartment at the Residence @ Discovery Square. Highly recommend Mike for anyone looking for a knowledgeable and reliable property manager or realtor!
Thank you so much for this five-star review! We strive to provide the best possible service and are thrilled to hear about your positive experience. We’re especially glad to know that Mike Wilson went above and beyond to make your apartment search smooth and enjoyable. Your feedback means a lot to us, and we look forward to continuing to serve you!
6 months ago Fantastic experience: Mike Wilson thank you so much for your help I never comment reviews on google but this time I can’t be silenced because without your help thinks wil not possible thanks from abdullahi muhudin
Thank you so much for this five-star review! We strive to provide the best possible service and are thrilled to hear about your positive experience. We’re especially glad to know that Mike Wilson went above and beyond to make your apartment search smooth and enjoyable. Your feedback means a lot to us, and we look forward to continuing to serve you!
6 months ago Fantastic experience: Mike Wilson provides good service. He is hardworking and highly efficient.
Thank you so much for this five-star review! We strive to provide the best possible service and are thrilled to hear about your positive experience. We’re especially glad to know that Mike Wilson went above and beyond to make your apartment search smooth and enjoyable. Your feedback means a lot to us, and we look forward to continuing to serve you!
6 months ago Fantastic experience: Shout out to Jordan Kohn who met with me multiple times to show me apartments on my recent apartment hunting trip to Rochester. He was super professional and informative.
Thank you so much for this five-star review! We strive to provide the best possible service and are thrilled to hear about your positive experience. We’re especially glad to know that Jordan Kohn went above and beyond to make your apartment search smooth and enjoyable. Your feedback means a lot to us, and we look forward to continuing to serve you!
6 months ago Fantastic experience: We had the pleasure of working with Jordan Kohn at Black Swan Living to find a new apartment for our family. Jordan was incredibly accommodating, understanding, and friendly throughout the entire process. He was always available—whether by text, email, or in person—and worked closely with us to match our budget and schedule. We’re so grateful for his support and dedication. Thank you, Jordan! Ilaria and Andrea
Thank you so much for this five star review! We strive to be the best possible property management company with exceptional customer service, and we are so pleased to hear you've had such a positive experience. We’re delighted to know that Jordan provided such accommodating and friendly support throughout your apartment search. We sincerely appreciate your feedback and look forward to serving you!
6 months ago Fantastic experience: A huge shoutout to Mike Wilson! Thank you for making the signing of a lease and overall process of finding a place so simple and seamless.
Thank you so much for this five star review! We strive to be the best possible property management company with exceptional customer service, and we are so pleased to hear you've had such a positive experience. We sincerely appreciate your feedback and look forward to serving you!
6 months ago Fantastic experience: Worked with Mike Wilson to get my apartment leased! Even while I was out of state, he made the process seamless and consistently checked in with me, even when I kept putting the task off. Truly grateful for his help!
Thank you so much for this five star review! We strive to be the best possible property management company with exceptional customer service, and we are so pleased to hear that Mike was able to make your leasing process seamless, even while you were out of state. We sincerely appreciate your feedback and look forward to serving you!
6 months ago Fantastic experience: I had the best experience work with Mike Wilson He’s a wonderful guy And Helpful Thank you so much Mike Wilson
Thank you so much for this five star review! We strive to be the best possible property management company with exceptional customer service, and we’re so pleased to hear that Mike was able to provide such a positive and helpful experience. We sincerely appreciate your feedback and look forward to serving you!
6 months ago Negative experience: We are very disappointed with our experiences so far with Black Swan, specifically regarding a maintenance ticket that is still unresolved after 2 weeks with no foreseeable end in sight. Our washer went out suddenly. We went through the proper channels as detailed by Black Swan and heard nothing. When we checked the ticket on the rental platform it wasn’t even assigned for several days. We attempted to call the management office and of course only got a response when we did not leave a message. Finally we got an explanation that the maintenance managers were out of town at a conference and to please be patient. Finally at the end of the week, a general maintenance tech was able to come, but they did not do anything besides confirm that it was indeed not working and that they would try to order a new part. Fast forward to the second week of it being broken and the same general maintenance tech attempted to fix the issue, clearly watching a YouTube video or getting help on a video call to do it. He was unsuccessful. It was not until this second attempt and two weeks into us not having a washer that an actual, trained washer technician was called for scheduling. So of course, more waiting. As it stands, we will be into 3 weeks without a functioning washer— but of course we are still paying full rent. Zero urgency. No call to follow up from management. No explanation of the dodged phone calls. No guarantee that we will be reimbursed in any way for the extra money we are spending to get our laundry washed. It is very clear— Black Swan is great until you are locked into a lease. I am very concerned for the winter ahead if our water heater or furnace go out in the -10 degree weather, and all the extra money we will surly need to spend on alternative accommodations while maintenance fumbles around.
Thank you for taking the time to share your feedback. We are always looking for ways to improve so we can continue to be the Best Property Management Company in Rochester—a title we’ve proudly earned from our community for the past two years.
We are disappointed to hear that your experience did not meet your expectations. We take all concerns seriously and want to clarify a few points mentioned in your review.
Your initial ticket was submitted outside of business hours, and our team responded the following business day. After receiving the model and serial number, a technician was promptly assigned and dispatched to assess the issue later that same week. When it was determined that a part was required, our team ordered it immediately and kept you informed throughout the process.
In an effort to resolve the issue as quickly as possible, a member of our team returned for a second visit and attempted the repair using every resource available. While their intent was to save time and avoid further inconvenience, it became clear that the repair required an appliance repair specialist. Once this was determined, we scheduled a technician as soon as possible.
It is worth noting that industry-wide, appliance repair appointments often take 2-3 weeks to complete depending on part availability and technician scheduling. While we recognize this inconvenience, this timeline is not unique to Black Swan.
Throughout the process, our team remained in communication with you and provided consistent updates. Regarding your request for reimbursement, we invited you to submit laundry receipts, which our leadership team has reviewed. At no point were your messages ignored or left unanswered.
While we understand that delays are frustrating, especially with essential appliances, it is simply untrue that this request was not prioritized or that our team failed to follow up. We take pride in our maintenance response times, which rank in the top 2% nationally according to industry analytics.
We take your feedback seriously and remain committed to addressing your concerns. We will continue to serve you to the best of our ability, and would love the opportunity to earn your five star review.
Sincerely,
Black Swan Living
6 months ago Fantastic experience: Jordan Kohn communicated in a timely manner and was patient while helping me look for my apartment. Very informative and professional.
Hi Angela, thank you so much for this five star review! We strive to be the best possible property management company with exceptional customer service, and we are so pleased to hear you've had such a positive experience. We sincerely appreciate your feedback and look forward to serving you!
7 months ago Fantastic experience: Black swan has a lot of great options available! Worked with Lara Johnson and she couldn’t have made the process of moving apartments easier! From finding me an apartment that fit my specific needs and budget, to showing me around to promptly replying to every question I had, it was a great experience!
Thank you so much for your five star review! We’re so glad to hear that Lara was able to make your move such a smooth and positive experience. From finding the right home to answering every question along the way, our team strives to provide exceptional service. We truly appreciate your kind words and are grateful you chose Black Swan for your new home!
7 months ago Fantastic experience: I had a fantastic experience working with Mike Wilson! He was extremely communicative and made the entire process feel smooth and stress-free. Mike was always clear, informative, and easy to talk to — I really appreciated how he took the time to explain every step and kept me updated throughout. Thanks to his dedication and support, I was able to finally secure the apartment I had been waiting for. I’m truly grateful for his help and highly recommend him to anyone looking for a reliable and professional realtor! 100 stars ⭐️ for him! And the maintenance team is excellent. Miles and Asa are professional, reliable, and always provide outstanding service. Truly appreciate their support!
Thank you for your five-star review! We strive to provide exceptional service every step of the way, and we’re so glad to hear you had such a positive experience with Mike. His dedication, clear communication, and support truly reflect the standard we aim for at Black Swan Living. We appreciate your kind words and 100-star shoutout ⭐️ — and we’re thrilled he helped you secure the apartment you’d been waiting for. We look forward to continuing to serve you!
7 months ago Fantastic experience: Had a great experience finding and getting into a new apartment. Mike Wilson was very helpful in showing the property and explaining the lease. Will definitely rent from Black Swan Living in the future.
Thank you so much for this five star review! We strive to be the best possible property management company with exceptional customer service, and we are so pleased to hear you've had such a positive experience. We sincerely appreciate your feedback and look forward to serving you!
7 months ago Fantastic experience: Mike Wilson was great to work with while finding a new place to rent! Very responsive and informative.
Thank you so much for this five star review! We strive to be the best possible property management company with exceptional customer service, and we are so pleased to hear that Mike was so responsive and helpful throughout your search for a new home. We sincerely appreciate your feedback and look forward to serving you!
7 months ago Fantastic experience: The moving process has been a breeze thanks to the people at Black Swan Living. The agent I worked with is Mike Wilson and his service has been excellent! He’s been available when I need assistance and answered all of my questions promptly. Thank you for making my first move an easy one!
Thank you so much for this five star review! We’re thrilled to hear that your first move was such a smooth and positive experience. Mike and our team work hard to provide excellent service, and it’s wonderful to know he was there to answer your questions and support you every step of the way. We truly appreciate your kind words and look forward to continuing to serve you in your new home!
7 months ago Negative experience: SLUM LORDS! Refuse to fix things when maintenance requests have been put in. Very difficult to contact by phone, they never answer. When they did contact you it was always someone new that had to be told what was wrong again, felt like running in circles. Had to threaten the property with a lawsuit for anything to get done. They mowed the lawns maybe twice during my 2 year stay with them. Security deposit took about 7 months to get back from the (at least I got that in full) overall a terrible experience! Your money is better spent elsewhere. I’ve lived in many properties since then and all were LEVELS ahead of this horrendous company
Thank you for sharing your feedback. We are always looking for ways to improve so we can continue to be the Best Property Management Company in Rochester—a title we’ve proudly earned from our community for the past three years. We take all concerns seriously and are committed to providing exceptional service to our residents. Please reach out to our leadership team at 507.218.2071 so we can address your concerns directly. We will continue to serve you to the best of our ability, and would love to earn your five star review.
Sincerely,
Black Swan Living Property Management
7 months ago Fantastic experience: Mike Wilson, our agent, was responsive, professional, and showed us everything we wanted and nothing we didn’t. Will use him again when we’re looking to buy a house.
Hi Tim, thank you so much for this five star review! We’re so glad to hear that Mike provided such a professional and personalized experience, showing you exactly what you were looking for. We appreciate your trust and look forward to working with you again when it’s time to find your future home!
7 months ago Fantastic experience: If I could give more than 5 starts, I definitely would with no hesitation! There aren’t enough words to describe my realestate agent Jordan Kohn of Black Swan Living Agency, he’s outstanding! He’s definitely treats clients with kindness+respect, is very encouraging, and extremely helpful in answering all of my questions about moving into a new apartment. He was extremely nice/friendly when we first met, also greeted with a professional introduction and even a professional handshake! He is awesome about answering emails+texts within a timely/speedy matter. He is very knowledgeable about everything and clearly knows his stuff and takes it to heart! He’s definitely one of the best agents I’ve ever had and would highly recommend Jordan to anyone looking to buy/rent a new apartment/living space! Very satisfied/impressed with the outcome of everything! Jordan is always willing to work with you on things, and find what’s best for you when finding your perfect home! Highly recommend Jordan to be your agent! Thanks Jordan Kohn! Would also defiantly highly recommend the Black Swan Living agency company to anyone!
Thank you so much for this incredible five star review! We are beyond thrilled to hear about your amazing experience with Jordan. His kindness, professionalism, and dedication to helping clients find the perfect home truly embody what we strive for at Black Swan Living. It’s wonderful to know he made your move smooth and stress free by being so responsive, knowledgeable, and supportive every step of the way. We’re so grateful for your kind words and recommendation, and we look forward to continuing to serve you in your new home!
7 months ago Positive experience: The response to our maintenance request was very prompt, the actual repair was done in a reasonable amount of time and it seems like they did a good job. However, the service technician made no attempt to clean up any of the mess he made and I spent a good half hour cleaning it up. Not only did he leave a mess in the kitchen, but he tracked snow/mud from the front door, up the stairs and into the kitchen. In my previous experiences in Ohio the service tech cleaned up their mess and wore booties over their boots - that is what I expected, not a mess to clean up.
Thank you for sharing your feedback! We’re glad to hear that our team responded promptly and completed the repair efficiently. However, we sincerely apologize for the mess left behind. Your experience helps us improve, and we appreciate you bringing this to our attention and for being part of our community. If there’s anything else we can do to improve your experience, please don’t hesitate to reach out.
7 months ago Fantastic experience: Great working with Mike Wilson to find the right unit. Property management seem to care a lot about helping people find quality housing.
Thank you so much for this five star review! We strive to be the best possible property management company with exceptional customer service, and we are so pleased to hear you've had such a positive experience. We sincerely appreciate your feedback and look forward to serving you!
7 months ago Fantastic experience: I just moved into my new apartment and have so far had an excellent experience with Black Swan Living! The real estate agent I worked with was Mike Wilson. He was very communicative, friendly and helpful: always ready to answer any questions I had, and he responded to my emails incredibly quickly! I also wanted to give a shoutout to the moving coordinators Katie and Cherie who were quick to respond to my moving inquiries and warmly welcomed me to my new home the day I moved in!
Thank you for sharing this five star review and welcome to your new home! We are so glad to hear your move-in experience has been excellent. We are excited to have you in the Black Swan Living community and look forward to continuing to serve you!
7 months ago Fantastic experience: Jordan Kohn was amazing at working with me to figure out moving times and when I could tour, very attentive and nice!
Thank you for this wonderful five star review! We are so glad to hear that Jordan provided you with such attentive and kind support while working through your moving times and touring schedule. At Black Swan Living, we strive to make every step of the process smooth and positive, and it means a lot to know Jordan delivered that experience for you. We look forward to continuing to serve you!
8 months ago Fantastic experience: Outstanding Investment Management and Personal Coaching - A True Partnership I cannot recommend Black Swan Living highly enough. Elaine, her husband, and the entire Black Swan team have exceeded every expectation we had when we first connected with them. What sets them apart is how genuinely they care about you as both an investor and as a person. They don’t just manage your portfolio - they treat you like family. The investment choices they make are consistently excellent, and what gives me complete confidence is knowing that they invest their own money in the same opportunities they recommend to us. This alignment of interests shows their true commitment to our success. Beyond the exceptional investment management, Elaine has been providing coaching for my wife with absolutely remarkable results. Her approach to optimizing physical, mental, and emotional health is comprehensive and effective. I’ve witnessed firsthand the positive transformation in my wife through Elaine’s coaching program, and I’ve learned so much from what she’s shared with me about the process. The Black Swan team truly embodies what it means to be trusted advisors. They think holistically about your financial future while also caring about your overall well-being as a person. This dual approach - combining smart investment strategies with personal development - is something you rarely find in this industry. If you’re looking for a team that will genuinely care about your success and treat you like family, connect with Black Swan Living. You absolutely will not go wrong with this decision. Highly recommended without reservation.
8 months ago Fantastic experience: Worked with Mike Wilson to find a place for my son. He helped us find a place after changing our minds on location, suggesting different properties that fit his needs. Mike was great at keeping in touch and communicating timelines. Very proactive. Thank you.
Thank you for this five star review! We strive to be the best possible property management company with exceptional customer service, and we’re glad to hear you had such a positive experience working with Mike. We’re thrilled he was able to support your family in finding the right place, staying proactive, and keeping communication clear throughout the process. We look forward to continuing to serve you and our community!
8 months ago Negative experience: This place sucks. Ever since Black swan took over new ownership it's only gone downhill. They violate every tenant lease agreement, one specifically entering without proper notification. They are making big $ bc they r renting so many units as section 8 housing yet treating everyone else as if we're all in section 8. Terrible terrible terrible place. All the tenants complain all the time. DO NOT RENT HERE THEY WILL TREAT U AS ALL WELFARE RECIPIENTS WITH NO RIGHTS
Thank you for sharing your feedback. We are always looking for ways to improve so we can continue to be the Best Property Management Company in Rochester—a title we’ve proudly earned from our community for the past two years. We take all concerns seriously and are committed to providing exceptional service to our residents. We are proud to serve a wide range of communities, including affordable housing, and are committed to providing high-quality homes for residents of all backgrounds. If you have specific concerns, please reach out to our leadership team at 507.218.2071 so we can address them directly. We will continue to serve you to the best of our ability, and would love to earn your five star review.
Sincerely,
Black Swan Living Property Management
8 months ago Fantastic experience: I worked with Jordan Kohn at Black Swan Living to secure a new apartment over text and email, as well as Michelle for in-person showings. They were so accommodating, understanding, and friendly! They worked with me, my budget, and availability. The apartment complex is going through some renovations and I can't wait to see them finished! I'm looking forward to my move in and starting this new chapter, knowing my housing is taken care of by a company that seems to care. And pet friendly?! Thank you thank you thank you, Jordan and Michelle!!!
Thank you for this five star review! We strive to be the best possible property management company with exceptional customer service, and we're glad to hear you've had such a positive experience. We look forward to serving you!
8 months ago Fantastic experience: Was looking throughout all of Rochester for the perfect apartment and was able to secure it with the help of Mike Wilson. Great guy and made the entire process super easy with constant and fast responses for all my questions. Overall great experience!
Thank you for your five star review! We’re so glad Mike was able to help you find the perfect apartment in Rochester. We’re thrilled to hear you had a great experience and we’re excited to have you as part of our community!
8 months ago Fantastic experience: I didn’t end up leasing with Black Swan but Jordan Kohn helped me a lot on my apartment hunting. I’d work with him again in the future if I’m in need of a place called home.
Thank you for your five star review! We’re happy to hear Jordan was such a help in your apartment search. Even though you didn’t lease with us this time, we truly appreciate your kind words and would be glad to work with you again in the future when you’re looking for a new place to call home.
8 months ago Fantastic experience: Mike Wilson made the whole process quick and easy. Great communication and super helpful from start to finish.
Hi Elnaz, thank you for your five star review! We’re so glad to hear you’ve had such a positive experience. Our team works hard to provide the best property management and customer service possible, and it means a lot to know it shows. We look forward to continuing to serve you!
8 months ago Fantastic experience: Michelle completed the work of switching out the air conditioners very fast I was pleased with that I was am so happy that it's already cooling off my apartment Michelle did a great job she always does and the remote to the air condition was the cherry on top thank you guys so much I am very happy
Thank you for your five star review! We look forward to serving you!
8 months ago Fantastic experience: Jordan Kohn provided a great tour of Residency@ Discovery Square. The building and its amenities are top-notch. He showed me multiple apartment styles and was very clear when explaining the rent and property rules. I highly recommend RDS to anyone looking for a premium apartment.
Thank you for sharing your five-star review. We are thrilled to hear you had such a positive experience touring Residency at Discovery Square with Jordan. We are grateful for your recommendation and look forward to the possibility of welcoming you to your new home at RDS.
8 months ago Fantastic experience: Had a great experience working with Mike Wilson. He took time out on a Saturday to show me around multiple properties on a video call and was super quick to respond and answer all of my questions.
Hi Drew! Thank you so much for this five-star review! We strive to be the best possible property management company with exceptional customer service, and we’re so glad to hear you’ve had a great experience. We appreciate your kind words and look forward to continuing to serve you!
8 months ago Fantastic experience: We had an amazing experience finding a new home with Mike Wilson! He made the whole process feel easy and stress-free. Mike was very communicative and answered any questions we had. We were able to schedule a tour and sign in an extremely timely manner. Thanks Mike!
Thank you so much for this five-star review! We strive to be the best possible property management company with exceptional customer service, and we’re so glad to hear you had a smooth and stress-free experience with Mike Wilson. We appreciate your kind words and look forward to continuing to serve you!
8 months ago Fantastic experience: Mike Wilson from Black Swan did a fantastic job helping me find an apartment to rent, great experience working with him.
Thank you so much for this five-star review! We’re thrilled to hear you had such a positive experience, and we’re especially glad Mike Wilson was able to help you find the right home. At Black Swan, we’re committed to delivering exceptional service every step of the way. We truly appreciate your kind words and look forward to continuing to serve you!
8 months ago Fantastic experience: Couldn’t be more blessed to work with Mike Wilson as I made this new transition! It’s been an uplifting experience knowing there’s professionals out there who take the time to work with individuals and explain the process in a transparent way. Thank you for you time and patience.
Thank you so much for this five-star review! We’re thrilled to hear that Mike made your transition such a positive and uplifting experience. We strive to provide clear communication, professionalism, and exceptional service every step of the way. We appreciate your feedback and look forward to continuing to serve you!
8 months ago Negative experience: This was the worst experience I have ever had with any reality/leasing service. First, they hooked us with a contract that "guaranteed" us first pick on available housing. After months of waiting on the promise that properties would become available, we were provided with one option. I mistakenly trusted more would come up as we were assured. This was not the case and I actually had to look at their properties myself to realize there was one our leasing agent hadn't even sent us. If we had an experienced agent maybe things wouldn't have been so infuriating, and we wouldn't have been strung along, but it became obvious the leasing agent assigned to us must have been newer and wasn't putting much effort into the search. With just a couple month before the move, we viewed the property I had to find myself. Upon arrival you could immediately tell this business doesn't take care of their properties. There were thistle plants covering the yard and there was a pool of water sitting in the basement. Our leasing agent didn't even know who he was showing the house to as he got our information mixed up with someone elses. We canceled the contract with them and got our money back, but that doesn't make up for the months of our time that was wasted. They left us in a desperate situation to find housing and then the leasing agent, without asking why we cancelled, had the audacity to ask us to refer him. I felt completely used and urge those reading this not to waste your time and emotions too.
Thank you for taking the time to provide your feedback. We are proud to have been voted Best Property Management Company in Rochester by our community for 2 years in a row and we hold ourselves to a standard of excellence. Your feedback highlights the challenges many incoming residents face when looking for housing in Rochester. There is truly limited inventory, and our goal is to make the leasing process as smooth and seamless as possible for every prospective renter.
As an organization founded by a family that relocated to Rochester for residency at the Mayo Clinic, we understand that people often make plans to relocate to Rochester months or even a year in advance. It is not always possible to know which housing options will be available when searching that far in advance, and we are proud to offer a flexible reservation option to serve people as they plan for a major life change. The reservation process puts relocating individuals like yourself at the top of the list when there is an available unit for their target move-in date. As was communicated to you at the time you signed the reservation, there is not a guarantee that the type of home you're looking for will become available by your move-in date.
Upon reviewing our records, we see your leasing agent provided you with availability updates on a monthly cadence, if not more frequently, for six months. We are surprised to hear you felt your options were limited, as our records show your leasing agent shared properties with you as they became available in the months leading up to your target move-in date, including multiple townhomes and single-family homes that matched your criteria.
We understand not everyone finds what they're looking for, which is why we go above and beyond the industry standard by offering the flexibility of the reservation process and free applications. If there is anything we can do to serve you in the future, please let us know. We wish you the best in your future housing needs.
Sincerely,
Black Swan Living Property Management
8 months ago Fantastic experience: We have been renting from Black Swan for two months and are continually impressed by them! Quick to respond/address everything and nice to boot.
Thank you so much for this five-star review! We strive to be the best possible property management company with exceptional customer service, and we’re so glad to hear you’ve had a great experience. We appreciate your kind words and look forward to continuing to serve you!
8 months ago Fantastic experience: I have nothing but good things to say about Black Swan. My agent, Jordan Kohn, was responsive and helpful and was, to be frank, the only agent among the different property agencies I contacted who actually seemed interested in helping me. If you’re looking for a home to rent, call Jordan.
Thank you so much for this five-star review! We strive to be the best possible property management company with exceptional customer service, and we are so pleased to hear you’ve had such a positive experience with Jordan. We sincerely appreciate your feedback and look forward to serving you!
8 months ago Fantastic experience: Our experience working with the Black Swan Team has been nothing short of amazing. The timely responses, ease of their online system, and quick efficient work to get us into our new home ASAP was incredible. We would like to personally thank our good friend and amazing Property Manager/Licensed Realtor-Jordan Kohn for his dedication and attention to detail when it came to helping us find the perfect spot. I highly recommend his name and this company to anyone looking for someone you can trust and rely on with something so important as your living situation. Thanks everyone!
Thank you so much for this five-star review! We're thrilled to hear your experience with the Black Swan team was a great one. It's wonderful to know that our systems, communication, and team support made a positive difference in your move. We truly appreciate your trust and recommendation, and we're honored to have helped you find your perfect home.
9 months ago Fantastic experience: I'm very satisfied with Mike Wilson for helping me find a place. He definitely is very helpful. Super friendly and listens to your needs. I highly recommend Mike!
Thank you so much for this five-star review! We strive to be the best possible property management company with exceptional customer service, and we are so pleased to hear you’ve had such a positive experience with Mike. We sincerely appreciate your feedback and look forward to serving you!
9 months ago Positive experience: I was so excited to move in to these townhomes. They have beautiful countertops, slow close drawers and cabinets, appliances, fireplace, porch and patio. It has large bedrooms and bathrooms, fireplace for cold winter days. Good size garage. I have really enjoyed living here for the past year and have decided to sign another 12 month lease. Very nice modern townhomes!
Donna,
Thank you for taking the time to share your feedback. We are always looking for ways to improve so we can continue to be the Best Property Management Company in the Rochester area–a title we have proudly earned from our community for 2 years in a row. We are responding publicly to this review in addition to the communication you’ve had with our leadership team.
We are glad you agree that these townhomes are beautiful! With that in mind, we do understand that new construction has a break-in period and we are disappointed that your unit does not reflect our exceptional standard for quality and cleanliness. As cautioned during your move-in period, one downside of new construction is that there is a large amount of dust that will settle over the first 4-6 weeks that does require repetitive cleaning. In addition to post-construction cleaning, you are absolutely right that we did a final top-to-bottom cleaning the day before you moved in. We have tried to prioritize response time as much as possible–to match our top 2% in the industry maintenance response speed–though many new construction requests have to go through our builder rather than our own maintenance department. We believe we have addressed each of your outstanding maintenance requests in a timely manner.
We are proud to provide lawn care services for our residents. This year’s persistent rainy weather has presented a substantial challenge in our lawn care efforts, as it accelerates the growth of the grass and is impossible to mow safely & effectively in wet conditions. Despite these difficulties, our team has made our best effort to provide lawn care services in a safe and timely manner. We can also say definitively that grass or weeds was never “knees to waist” high, though we do agree that the condition was not optimal this year.
As outlined in your lease, yes, you do have to pay to mount a semi-permanent structure to the wall, as that exceeds normal wear and tear of a unit. Shower rods are often chosen based on design aesthetics including color and curvature, and residents are free to choose the style that best suits their taste in order to make the townhome feel even more like home.
In response to your mention of bugs–we have already investigated this report and found it to not be an issue. The bugs in mention are called “foreign grain beetles” and can be common in newly constructed units. These bugs are often confused with gnats, and we never did independently verify that these bugs are indeed foreign grain beetles and not simple gnats. We will note that these beetles do live in grains and rices as well and we’ve only had one report from one single unit, so we cannot confirm that the beetles are present specifically due to the new construction. According to the University of Minnesota, these are common in Minnesota, go away after about a month, are harmless, and do not require pesticides to remove. The best removal is to sweep them away. It’s unfortunate that the neighbor who experienced this issue seems to have been wrongly educated about these beetles and was sold unnecessary pesticide services. (which we did reimburse, despite the fact that the treatment is not necessary). Given that the pesticide service provider provided an entirely unnecessary treatment, that does call into question if the bugs were ever identified correctly in the first place. Nevertheless, even if they are foreign grain beetles, they are entirely harmless and the “treatment” is to sweep them away. You can learn more directly from the University of Minnesota at https://extension.umn.edu/nuisance-insects/foreign-grain-beetles
All in all, we’re sorry to hear you have not been satisfied with your experience with Black Swan Living so far. We will continue to communicate with and serve you to the best of our ability, and would love to earn your five star review in the near future.
Sincerely,
Black Swan Living Property Management
9 months ago Fantastic experience: One of my best experiences "house hunting" recently has been the back and forth with Jordan Kohn. Answering any and questions in record time. Knowledgeable and a excellent listener. We've all read reviews about leasing agents and them not answering calls, returning calls, and being dismissive of your needs during your move, Jordan is the total opposite! Wish there were more Jordan's in the world! Thanks for representing Black Swan (the new property management) and for your attentiveness. Peace This is regarding to Boulder Ridge in Apple Valley btw. Thank you again Jordan. I wish you great success, peace
Thank you so much for this five-star review! We strive to be the best possible property management company with exceptional customer service, and we are so pleased to hear you’ve had such a positive experience at Boulder Ridge with Jordan. We sincerely appreciate your feedback and look forward to serving you!
2/2
9 months ago Fantastic experience: Jordan Kohn helped my partner and I secure a unit. He helped us after hours because of our time crunch. Very appreciated.
Thank you so much for this five-star review! We strive to be the best possible property management company with exceptional customer service, and we are so pleased to hear you’ve had such a positive experience. We're glad Jordan was able to assist you and your partner, even after hours, to help make everything come together. We sincerely appreciate your feedback and look forward to serving you!
9 months ago Fantastic experience: Beautiful area, easy move-in process, a great team, and more! Jordan Kohn was especially helpful, who went well out of his way to help my partner and I secure our home.
Thank you so much for this five-star review! We strive to be the best possible property management company with exceptional customer service, and we’re so pleased to hear you’ve had such a positive experience. We’re especially glad Jordan was able to go above and beyond to help you and your partner secure your new home. We sincerely appreciate your feedback and look forward to serving you!
9 months ago Fantastic experience: My wife and I had such a smooth experience leasing our new home! Mike Wilson made things such a breeze! He was amazing to work with!
Thank you so much for this five-star review! We strive to be the best possible property management company with exceptional customer service, and we’re so pleased to hear you and your wife had such a smooth leasing experience. We're glad Mike was able to make everything a breeze — we’ll be sure to pass along your kind words! We sincerely appreciate your feedback and look forward to serving you in your new home.
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