Standard Property Management

Positive experience: I recently moved into one of these properties and for my first time moving, kapry was very helpful and very responsive. Any concern I had about moving , kapry always had an answer and was very kind :).

Fantastic experience: Excellent company that is known to take care of its employees and clients alike.

Negative experience: Never work on repairs, blame current Tennants for urine stains when they don't own cats. Couldn't even fix a sliding door to keep snow out and told me to get plastic to cover the door. Worst rental company possible.

Negative experience: For any landlords looking for use this property management team, I suggest you look somewhere else. For any tenants looking for a new place, I suggest looking for a place that has a different property management team. They do not answer phones, emails, maintenance requests, nothing. They are very disrespectful, unprofessional, not helpful in the slightest and have zero urgency. There are tons of great property management teams in Buffalo/Rochester, go with one of those options instead!

Fantastic experience: I recently moved into one of standaard properties, and as always moves are stressful! Kapry was wonderful during my whole Move in process. She answered promptly and remained so nice with all my questions and concerns! She still continues to do so! I also want to mention Darryl the maintenance technician, who got to my house quickly to address my concerns and fixed them all! There wasn’t a moment he wasn’t respectful while being in my Home and got all the tasks done! I really appreciate them both!

Negative experience: They will take months to give you your security deposit after telling me my full amount is refundable , the representative on the phone will keep telling you the same nonsense of “updating your ticket” to speak to the person in charge of the security deposits or that she is “not currently in the office” i called over 20x about my money and i moved out 3 months ago !! the person that is apparently in charge of the deposits has yet to reach out via call or email for any updates as to why i still have not received my deposit back. They will keep telling you the same thing everytime you call with little to no updates just don’t even bother it’s very unprofessional. i have yet to even speak to the person “in charge”. They just want to keep your money it seems like. Horrible customer service

Fantastic experience: Standard Property Management actually waived a late rent fee because I forgot to pay by the due date. (honest mistake). I truly appreciated that because of todays economy/inflation. Also Darwin is responsive and resolves all my maintence requests. Thank you!

Fantastic experience: I want to give a huge thanks to David. He assisted me with the application and approval process. Everything was smooth and easy as I was able to tour the unit the next day and was approved right after. The process was so easy and he made sure to reach out and update me when I had any questions or left a voicemail. He was thorough regarding the next steps and has made this move the easiest one I have had so far. Thank you for being so kind and helpful during this time.

Fantastic experience: Brian was absolutely amazing!! We’d been struggling with our kitchen sink not draining and it’s been a pain. Brian was quick, professional, and cleaned everything up. Super super grateful. Thank you !

Negative experience: Have been holding my security deposit for no reason. Impossible to get ahold of and have not heard a single valid reason they aren’t giving the deposit back. Good luck dealing with their management, assistants etc. Property manager and her boss have simply refused to call me back on numerous occasions. Please report to the city if you have had a similar experience. Edit: I was told to pay the move out month and one extra to break the lease. Moved out in March. Paid March and April in full. Then you additionally kept the deposit for May. I’d be glad to amend this review if we get this figured out you have my number.

Positive experience: SPM is not my favorite, but this is coming from a tenant whose last landlord can not be beat. I did not like the process of verifying my renter's insurance with a third party to avoid a monthly charge on top of my rent. I'm also not a fan of having to drop-off a bank check every month to avoid fees associated with online payment. Despite those two things (which are to be expected of any larger corporation), their maintenance tech Brian is top notch! He has removed my window AC unit ahead of winter and even moved it to my storage unit in the basement. Brian has also replaced some damaged window blinds and recently, replaced blown fuses that caused the power to go out in my kitchen. He's an expert in what he does and is communicative, respectful, and kind. I would trust him to make repairs if I wasn't home. He's certainly an asset to the SPM team!

Fantastic experience: Kapry’s virtual tour was smooth, easy to navigate, and very well done. The visuals were high quality and gave a clear, realistic feel of the space. It made the process quick and much easier. Highly recommend.

Positive experience: I was shown two properties by Kapry, she was very knowledgeable about the property and the showing was great as well! All my questions were answered and I felt ready to make the next move about the apartment. I immediately applied after the first showing but was pleasantly surprised by how much I loved the unit I was shown! The company website is clear about what’s provided and expected of properties and the application process is easy.

Fantastic experience: Kapry skinner is amazing at her job

Fantastic experience: Kapry made the virtual tour incredibly easy and informative. Everything was clearly explained, and all of my questions were answered thoroughly without feeling rushed. The tour was well organized and gave me a great understanding of what to expect. I really appreciated how responsive and knowledgeable they were throughout the process.

Fantastic experience: Kapry is amazing! She was professional, answered all of my questions, and made the entire experience comfortable. I really appreciated how she accommodated a virtual tour for me—it made everything so easy. I’m beyond happy with the results and highly recommend her!

Fantastic experience: I reached out as I had questions regarding available apartments and the application process. I spoke with Tracy and she was beyond helpful and patient in answering all of my questions. Appreciated her help and knowledge in making this process so easy. Thank you!!

Fantastic experience: My experience with Standard property management has always been a great experience! I had the pleasure of working with Tracey, and I can’t recommend her highly enough! From our very first interaction, she was incredibly professional, approachable, and attentive to my needs.

Fantastic experience: I would like to thank Tracey for a great experience. I walked in trying to get my daughter set up to start her journey Tracey made sure I left with all my questions answered (all i's dotted and T's crossed) Thank you for a great experience can't wait to get her moved in.

Fantastic experience: I had an amazing experience with Standard Property Management. I’m originally from Canada and expanding my business to the USA during the craziest time of year. Almost every corporate business is closed around this time, and was relieved to find that Standard was open and available to help me. I met the sweetest employee Tracey who helped me fill out an application and spoke to me about their available properties, making my experience seamless and time efficient. Thank you so much for everything you’ve done for me!

Fantastic experience: I was very pleased with the service that Brian, the technician, had provided. Thank you, Standard Property Management, for processing my maintenance request.

Negative experience: I have only heard bad things about this company. They continue to dismiss tenants needs and requests to fix things like mold and water damage. They also are terrible when it comes to contact and communication. Tenants are unable to contact them and when they do they are dismissed. So many people in their building have issues with their apartments and nothing has been done to fix anything. They seem like a huge liability and a company I would never want to live under.

Negative experience: Never return calls and maintenance is awful

Negative experience: I am extremely Frustrated I called the 24 hours emergency line to let them know of the emergency that was going on the person who answer was extremely sarcastic and rude. This is the first time that I ever experienced something like this and I’ve been with them for years. this is unacceptable. Update: Standard property management called this morning and took care of the issue, which comes to find out that they use a third-party after-hour hotline services for emergencies. My star rating for standard property management, I give them a 5 rating; however, the 1-star rating for the after-hour emergency hotline will remain a 1-star.

Negative experience: I had an appointment with Christopher at 206 Saranac Ave at 3:00 PM, and unfortunately no one showed up. I waited for 15-20minutes. This felt inconsiderate, unprofessional, and poorly organized. I called to get assistance and to reah him, but I was only given a phone number. I left a voicemail and a text message, and I never received a response. I believe more attention should be given to scheduled appointments to avoid unpleasant situations. I took time out of my day, and it ended up being wasted. I was not pleased with the service.

Negative experience: Absolute worst property management company I’ve ever dealt with. It was one thing when we moved into our apartment and it was dirty and trashed from the prior tenant. No problem, we can clean it up. Tenant upstairs had their kitchen sink clog which then leaked into our ceiling causing the hard wired smoke alarm to go off when water got into it. Put in a maintenance request and was told they would replace it. They completed the ticket and never replaced it. Now we just have wires hanging from the ceiling and no smoke alarm. There is someone sleeping in the basement and they almost set the building on fire. Nothing has been done about it. Neither washer in the basement work. Put in tickets and nothing gets done even though they complete the maintenence tickets. There are rats outside just chillin on the porch because the trashy upstairs neighbors throw trash everywhere. You can’t ever get in contact with anyone and the maintenence phone line is outsourced overseas. It’s really sad they have no problem raising your rent at renewal while completely neglecting the property. Worse part is we are in a great neighborhood it’s just this building is a mismanaged mess! I have half a mind to write the building owner letting them know how bad the property is and that I could do a better job managing than the property management company.

Negative experience: More like below standard property management!

Negative experience: Avoid like the plague. Finally left this dump. I lived above the Mr.Sizzles restaurant on Connecticut and the place was infested with mice! They let the restaurant walk through the main entrance for the apartments and drop icecream and oil all over the floors. The place always smells, and the restaurant pours literal GREASE outside the door of the entryway that you have to walk through and try not to slip. Cars in the lot are also always covered in grease because of the restaurant. It is very unsanitary. Washer and dryer is always gross and smelly. They keep raising rent but nothing gets fixed. Gate has been broken for over a year and houseless people are always coming in to digg through trash and scratch up cars. I would give it 0 stars if I could!

Fantastic experience: My experience with everyone here has been excellent! The staff is attentive and knowledgeable, their rental process is very user-friendly and overall it was a stress-free process.

Negative experience: I applied for a property on July 8, 2025 with Standard Property Management. They told me it would take 7 business days to get a decision, but I never heard back, no email, no call. I had to chase them down to speak to a real person. The contact center agent couldn’t answer most of my questions, but I asked them to move my application to another property. A few days later, another agent called saying I was approved and asked when I wanted to move. I said second week of August, and she promised to schedule a tour. Later, she canceled, saying there was work going on at the property, and offered to send me a video instead. I never got the video. When I called again, I was shocked to learn that the property had been rented to someone else. They then sent me another list of properties to tour. But time is money, I can’t keep leaving work to visit properties, only to be ghosted. There was no remorse, no apology, and no sense of responsibility for wasting my time. Very unprofessional and disorganized. I would not recommend them to anyone who values their time or expects clear communication.

Negative experience: We lived in this apartment and it was a great time until it was purchased by Standard. After that, we noticed a clear difference. The common areas weren’t kept as clean as they used to be, and we occasionally had issues with trash pickup, which had never happened before. Communication also became less fluid, and we started having problems with the heating system, sometimes it was extremely hot, other times it was turned off inconsistently, among other things The real issue, came when they messed around with our security deposit at move-out. We had to take them to small claims court, which was a huge headache. We did win the case, but they still took some of our deposit due to highly exaggerated repair charges. Just a heads-up, if you rent from Standard Property Management, they tend to treat tenants as money rather than people. I wouldn’t recommend them.

Negative experience: honestly feels like a scam. i first set up an appointment for a showing, left work early to make it for the guy to be almost 45 minutes late. house was so dirty on the outside had trash and stuffed animals thrown all over the roof. after the tour im told to apply (which i do) and i pay the $20 background fee. next day the listing is taken off the website so i reach out by emailing and calling with no response. i also was sent an email to apply for a pet screening which would’ve been another $20 (i didn’t do). after being sent to voicemail and emailing numerous times i barely got a response or was told to call some lady who never answered and was always sent to leave a message. i also never got a response back about the apartment being taken and got some lousy apology. don’t waste ur money go somewhere else.

Negative experience: This is my son’s ceiling leaking since March/April. We have made numerous calls to management and notified them on the portal. It literally rains in his apartment and is ruining his floors. No one has yet to get back to me after I’ve been told someone will. This is absolutely ridiculous that someone has to live with water coming from the roof into their apartment.

Negative experience: I would not recommend this company to anyone. When they took over our building our hallways were never cleaned, our trash cans outside were constantly picked through, and service maintenance requests were never handled in a timely matter. Upon move out, they withheld $750 from our security deposit with an unprofessional “receipt” that had misspellings on it claiming it cost $750 to spackle holes in the wall from a shelf. We took them to court for it and got most of our money back. They even lied in court that some sort of final inspection email was sent to us, but failed to provide proof of it. The people who manage this company are soulless and unprofessional, epitome of slum lords. Do not rent from them!

Fantastic experience: Brain C. is always super reliable and great at what he does. He fixed my fridge that had a cooling problem within 24hrs, and as always, he was super nice and professional. Great work ethic and solid service every time!!

Fantastic experience: "Brian was very efficient and quick. He responded to our request promptly and handled everything professionally. Thank you for your excellent work!"

Negative experience: I would not recommend living at their 68 Tonawanda St location. There have been repeated car break-ins, daily, weekly! It’s become clear that safety is not a priority. On top of that, someone routinely goes through the garbage looking for cans, leaving trash scattered everywhere. This invites rodents and creates a serious health issue. Despite multiple tenants raising these concerns, we’ve seen no real response or solution from management. We are paying tenants—not owners—but that doesn’t mean we deserve less. The lack of accountability and low standards here are beyond disappointing. If you’re looking for a safe, clean place to live with responsive management, this isn’t it.

Fantastic experience: I was shown two properties by Juliette and Kapry, and both were very knowledgeable about the properties and the showings were very informative! All my questions were answered and I felt very assured about how life would be as a tenant. I immediately applied after the first showing but was pleasantly surprised by how much I loved all the units I was shown! The company website is clear about what’s provided and expected of properties and the application process is easy.

Negative experience: Capri was very sweet. However that’s about it. Representatives provided false information to me and were not on the same page!!! Too bad they could’ve had a good tenant. ‍♀️

Fantastic experience: I had a showing at 128 Pearl St. with Tahjanae yesterday. She was incredibly kind, personable, and knowledgeable about the space. When the showing needed to be rescheduled, she made it a priority it reschedule at my earliest convenience.

Fantastic experience: Brian.C is really amazing very knowledgeable trustworthy and honest

Fantastic experience: Great job and quick

Fantastic experience: I have been with standard Property since 2018. As we make a transition to another property Kapry has made this transition very smooth and easy on us. We appreciate her patience as well as quick response and communication. We greatly appreciate the work Kapry and standard property has done for us, strongly recommend.

Positive experience: The property manager at the Linda Dr. Apartments (Kapry) was very helpful and attentive to my mother's need during the rental processing, during and after. She addressed any questions we had, was always responsive and willing to help. Appreciate all efforts taken to get her in the unit.

Fantastic experience: I had a great experience finding my apartment with Standard Property Management! Kapry was professional, easy to work with, and made the process of signing the lease and getting into my apartment very smooth. :)

Fantastic experience: I had Kapry as the employee who showed me my new apt and gave me the keys! She was kind and knowledgeable about the unit and was able to answer all of my questions. The application process and signing the lease was simple and easy! I'm very happy with my new apt. :)

Fantastic experience: The managers were very helpful and responsive. Application process simple and efficient all the way through the move-in.

Positive experience: I've been in one of their apartments for a few months now. Maintenance has been very responsive, and great to work with. The leasing office has also been really great communication wise.I got a really cheap place and have been impressed with the service.

Fantastic experience: Chris was very accommodating as well as informative when I purchased the Apartment recommend 10/10

Fantastic experience: Jennifer was awesome helping with procedure great customer service.

Fantastic experience: Jennifer was great to work with made moving a breeze!

Fantastic experience: Great place, great location Jennifer Freese has been the most helpful. I really am happy with the place. Thanks you standard management properties

Fantastic experience: Recently moved into the Delaware avenue apartments, and Jennifer Freese was very accommodating and helpful throughout the entire process. Even with some small setbacks on my end, everything went quite smoothly, and now that I'm here, I'm quite satisfied with the place. Everything is clean and functional, one light was out on the first day, but maintenance was there very quickly to handle it. Even with the cold weather in the single digits at night, the apartment has been quite warm and comfortable.

Negative experience: really frustrating! they keep listings up on zillow that they don't have, i requested a tour on zillow for a 1br, and they responded to me about a 2br not being available that i didn't ask for. they keep saying "I'll text you from my other number" and it really feels like a bot is the one texting. edit: one number told me the 1br is leased, and the other number said it's available. this is so frustrating.

Fantastic experience: Jennifer is so wonderful to work with. She helped get me into my dream apartment and did so with great professionalism. The website is very easy to navigate, having your payments right in front of you is very convenient. I highly recommend going through this company to find your next place to call home!

Fantastic experience: A beautiful property facility!

Fantastic experience: Standard Property Management has been great to work with. The staff is professional, responsive, and truly cares about their tenants. Jennifer Freese, in particular, has been incredibly helpful and attentive throughout the process. Highly recommend!

Fantastic experience: This is a wonderful company with beautiful apartments, but the thing that makes it work really well is the people such as Kapry, she is a jewel, she is polite, well spoken, very professional, she has made this a wonderful experience, I truly thank God for her

Fantastic experience: If you’re looking for a new apartment, Standard Property Management is a great company to work with. My agent, Kapry, was accommodating and responsive. She really made the process of applying and moving in seamless!

Fantastic experience: Had a great with my agent, Jennifer. She showed us the apartment we ended up renting and was great at answering all our questions!

Fantastic experience: Miss Jennifer assisted me for getting the apartment. She exemplified courtesy, professionalism, and sensitivity. Her humanity has impressed me since the initial day we convened to visit the apartment l was considering. She is a keen observer of the individuals with whom she converses. She engages in active listening. She comprehended my needs even in the absence of verbal communication. She assisted in securing an apartment that l greatly admire. She was important in facilitating the entire process of acquiring the apartment. I consider her a rare angelic presence in my life at this time. Miss Jennifer, l appreciate your smartness, professionalism, courtesy, and empathy in your role as a property manager. May blessings accompany your entire life and your progeny. EG.

Negative experience: This company no longer wanted to rent from me because of a situation that occurred with me and a neighbor, this neighbor doesn’t rent from them. As soon as I moved into this apartment not even a week later problems started. Without getting my side of the allegations against me and lies told, they decided to proceed in court stating that I am refusing to leave. With the police already being involved, once being sent a non- renewal lease the company ignored my request for an extension. Technically I moved into the apartment Jan. 2 of last year, by NYS law I still have time to move out…& If that’s the case why did the company cash the check for the month of January this year anyway??? I mean if you wanted me out of “your property” so bad as if I’m a nuisance to society…why even go back and forth putting citizens personal business on a app for thousands to see? But you shrive for the best when it comes to your tenants. FOH

Negative experience: I’ve been renting from this property company for almost a year, zero stars. Initially when the property was shown to me for a tour the person had no idea about the apartment and refused to respond to emails afterwards. (pertaining to me being interested in renting) The appearance of the employee from the company wasn’t the most professional, also she couldn’t explain much about the property. I still figure “I’ll give it a shot” and proceeded with the process. After standard property received payment a completely different employee showed up to the apartment to give me the key, this “other person” insisted that more money was owed and I wouldn’t be able to receive my key for the apartment unless I had actual cash for him. The miscommunication among other employees lead me to believe it was scam. In addition to expecting more money unfortunately I moved into Linda Lane Apartments, in which the company rents out 10 of the 156 units. The unit I was renting had bugs in the apartment from previous tenants. The basement area has a major sewage problem and the laundry room floods horrifically! The hallways are molded from top to bottom dirty, it was awful residing here. I honestly would never rent from this company again… horrible experience and the neighbors are not very pleasant nor sanitary.

Fantastic experience: Been renting with them for over a year.. and would recommend. They get back to you within the day and all my questions are thoroughly answered. Maintenance requests are also quick and easy through the portal.

Negative experience: Dirty, filthy! Inside the building, Delaware Avenue, Buffalo, NY 14216. Denying the issue instead of fixing it is not the solution!!! Those pictures are from my apartment, and I'll be posting a video soon to prove it, starting from the street at Delaware Avenue, I'll be entering the building, and showing the filthy heaters inside my unit. Videos don’t lie. Instead of worrying about your reputation, focus on providing a clean, livable environment for your tenants. My health is in jeopardy, and you don't care.

Negative experience: Black mold is back at no time!! Why do I deserve to live in this condition in a rental property? I’ve never missed a payment!!!. I’m scared!

Fantastic experience: Standard property management is great. They helped us find an apartment and made the process so easy for us to be all set for move in day. The maintenance workers are very kind and efficient, and work orders get done in a timely manner. Finding a cat friendly place can be super hard, so we are lucky to have gotten a chance with Standard Property Management. The only problems we had was our apartment was not cleaned before move in, and the cleaners that ended up coming that same day left many webs, dust, etc around that we had to finish cleaning up ourselves, and the basement where the laundry is has a plethora of dust and spider webs, but thankfully it doesn’t interfere with accessing the laundry machines. Other than that, our experience was great, and Lindsey Regelin made this transition smooth for us.

Fantastic experience: Christine is an awesome receptionist, very professional.

Negative experience: Would not rent with them. I live in the delaware avenue apartments and we have gone without consistent heat since last winter when they took over. Counting down until my lease is up!

Fantastic experience: Great place to rent the apartment! Property manager Jennifer was very nice. The place is very affordable and very unique, unlike many in the West Seneca area.

Negative experience: Black mold on the wall. Yes! Black mold. Dangerous for your health and wellbeing.

Negative experience: Absolutely horrible. I can not wait till my lease ends. I have had so many problems in my time here. Stuff is constantly breaking and all maintenance does is cheap bandaid repairs that break almost immediately. We have issues with rodents in the building, and no one has done anything about it. Most maintenance requests go ignored for days before getting a response. It's absolutely impossible to get anyone on the phone, or get responses to emails. When they do finally respond to my attempts to reach out I get curt, passive aggressive responses. I have never leased from a worst company and would absolutely never lease from this company again, nor would I recommend it to anyone.

Fantastic experience: I enjoyed my time in one of their properties and never had any problems with them. Totally recommended

Positive experience: I like them, I've lived here for a very long time and they are the 1st property management company to manage this property since I've been here. When I have a issue, I report it, it's typically rectified in a decent amount of time if they are the ones making the decision. There have been times I was told the issue was to massive or they'd need owner approval. I understand it's business. For the most part, I feel they are responsive , mostly respectful and the maintenance does good work.

Fantastic experience: As soon as I reported an issue I was given five different option times and days to schedule an appointment and they were here with the first available appointment that I picked. It was fast convenient and I’m so pleased with the results. I really love living in my new apartment. I just moved in November 1 and I’m so very Happy

Negative experience: First of all every time I call the office nobody answer the phone. I leave a message and they don't return the call either.I received different text messages from different numbers telling if I want to schedule a view, few days later they text again saying that the view has been cancel and that the apartments has been leased. This is the worst service I ever had when looking for a new place to move in.

Negative experience: Extremely unprofessional company. Agents and their staff gave me the run around for a week before letting me know they sold the apartment before honoring my appointment to see it, despite my application being approved having my appointments canceled for days because of “schedule conflicts”. I had to go down to leasing office where they don’t even let you speak to a real person just an iPad to mark you came and need to be called back (I never got called, just had to keep calling until a clueless person answered). Lol their replies just how little they value the time of others. Was I to stand around waiting in an empty lobby. Now it’s a “safety issue” when they texted me days ago the staff member was in a meeting. Anything to avoid accountability for their CLEAR lack of communication with one another. And only a clueless person would think repeating times an application was submitted would change anything I said.

Negative experience: Expect to be treated like a joke. My central air has been broken all summer through multiple heat waves, and awfully long story short, nothing has changed. They gave me a portable ac, (that they then took back), which was poorly installed. The gaps let a bunch of bugs into my apartment. I had to borrow a portable ac from a family member too and my electric bill is very high for one person. The AC wasn’t my first issue, I also waited months to receive an appliance I should have had from the beginning. Communication is extremely difficult. Expect to wait on the phone for 20-30+ minutes, regardless of the time of day you call. Be extremely cautious of giving your money, time, and energy to these people. Even if the apartment looks awesome on the surface as mine did. I know I have given a ton, and received very little back. Be wary. Edit: (In response to the message from the company. I am assuming the response was the supervisor of my property manager, because she’s who I’ve had the misfortune of being in contact with the most.) Please do not be mislead by the reply from the company. My review is accurate, and it is similar to other reviews from people that have dealt with this company. Imagine how long I waited before having to go to a google review. But that seemed to get their attention, even if they have been rude and nasty because of it. I am comfortable with maintenance entering when I am not home, they have done so many times before. The problem is when she says they were there, when they were not. Or when they come at a random time and date that was not discussed with a temporary fix to then close the work order as if there will be no future issues. I have cameras, so I know when they enter. For the most recent fix, the tech was not there until the day AFTER she said she was told the issue was resolved. How is that possible? I have been given these bandaid fixes while my work orders have been closed out. If they knew the fixes were temporary, when were they going to make a permanent fix? When were they going to inform me whether it was temporary or permanent? The answer: after the bad google review. The person responding to my review relies on what she’s supposedly being told, but not what she knows. I know what times people have entered my apartment, and footage is the only reason I know when I’m being misled. That would be the only reason for me wanting to be there. But as I stated, they have entered multiple times without me being home, which is fine. I have also had to take work time to let technicians into the building when that should not be my responsibility. Please know that they choose which questions they answer, and they do so on their time frame. They are also very passive aggressive and rude. Things other than the topic at hand will be brought up, like my review. She did not answer my question on if the fix was temporary or not for days until the bad google review. Now, a more detailed review will be posted at a later date whether or not they fix my ac by the end of this summer. People should know how they treat people who pay rent and have not caused issues. Despite how I’ve been treated, I have been respectful. If needed, I may have to post the texts to help other renters know who they are dealing with. You can pay rent on time every time, you can use work time to let in technicians (which should be the property management company’s job), you can be polite, you can wait for replies to messages and callbacks to your missed calls, you can wait on the phone for 20-30+ minutes on hold while being #1 in the queue, and they will still treat you like you’re the problem. Instead of damage control on a bad review, do your job, and do it with professionalism.

Fantastic experience: Upon calling SPM with my problem, it was satisfactorily resolved the very same day!

Fantastic experience: Everytime I have an issue weather lights not working, plumbing issue, clogged toilet Standard Property maintenence men are on the problem very quickly. They are very professional and courteous. Thank you for all your help and God bless all.

Negative experience: Scheduled an apartment tour. Nobody showed up. When I messaged asking if I was having a tour, I got an automated response thanking me for letting them know. Extra sucks because they own so many of the available properties in the area.

Negative experience: Don’t expect them to hold up their end of the lease. You’re going to have to pull teeth to get things that were promised. They disappear after they get you in, and they drag their heels on the smallest of work orders. Overall, decent price, but expect VERY little from them.

Fantastic experience: My new ac is wonderful! Thank you for responding quickly

Negative experience: DONT LET YOURSELF BE FOOLED BY THE 5 STAR REVIEWS - they are offering a $10 amazon gift card to anyone who posts a 5 star review of them on Google. That is not nearly enough money to make me lie about my expereince with this company.... they are not responsible or accountable and renting with them is a total waste of money. There are countless examples of how little they care what happesn once you are locked in to a lease (ie. one of my neighbors had to pay for an exterminator to come in to deal with rats in our property because Standard wouldn't do anything, I had to pay for space heaters on my own dime when the heat in my apartment wouldn't work and NONE of this is ever compensated by them). THey do not believe in "customer service." I regret ever moving to a property owned by them.

Fantastic experience: This organization is very prompt with their work and their staff members are very friendly. I recommend.

Negative experience: If it was possible to give this a big fat zero I would. Our ceiling has been leaking water directly above our bed since 10/1/2023 and I’ve reached out multiple times to get this issue addressed with zero communication. They told us they would clean the gutters and come patch our ceiling but never did. Meanwhile, it’s been raining drywall onto our bed. They keep closing out our request saying the issue is fixed when in reality the situation is even worse. Since they kept closing out our maintenance request without solving the problem I took to emailing them. I had to follow up twice to even get a response and when I did I was told “ We already sent the information to our maintenance director and we'll get this fixed soon. I appreciate your patience.” Fast forward a week and half and with an additional follow up and crickets. I feel bad for the people who get stuck in our apartment because they’re going to need A poncho.

Fantastic experience: I had an issue with my garbage disposal. There was no power and was not working. I put in a maintenance request on the morning of 6/4/24. The request was completed the very same day by the early afternoon. I was very impressed they were able to come here the same day and solve the issue so quickly. I definitely won’t hesitate to put in another maintenance request if ever needed. Very satisfied with the outcome.

Fantastic experience: Fixed extremely quickly and efficiently

Fantastic experience: Bathroom floor tiles began to loosen, I notified management and I now have a brand new bathroom floor. The workers were considerate and efficient, from scheduling to clean up.

Negative experience: I recommend not living here if you don’t want to deal with a consistently disgusting building. Building management shows they will do nothing to help residents. Picture is from a “cleaner” day in the main walkway to the elevator, elevator is even worse

Fantastic experience: Fast service,quick answer to the residents inquiry

Fantastic experience: needed storm door replace did it reasonable time repair man vert curtious and respectfull did a good job

Fantastic experience: Since I moved in September I had no problems whenever there’s an issue it gets fixed literally right away no joke the maintenance guys are so nice and efficient and help in any way they can. They so quick on fixing requests. The office part were able to help me figure the new system when they switched over so that was way less stressful then I thought it would be. Love this company.

Fantastic experience: Nice maintenance, assists in a timely manner

Fantastic experience: Just moved to the area. The properties we saw were all awesome and we’ve had a great move-in experience so far. Juliette was awesome at communicating throughout the application process.

Negative experience: I WILLIAM RENFORD RECENTLY APPLIED FOR AN APARTMENT!!!!! AND AFTER ME AND MY GIRLFRIEND GOT DONE WITH THE APPLICATION... AND TODAY 4/12/2024 .. THEY TOLD US THAT WE NEEDED A CO SIGNER FOR THE APARTMENT AND NO REFUND!!!!!

Fantastic experience: Very quick and reliable maintenance request

Fantastic experience: The staff always is prompt and considerate.

Negative experience: Don't even waste your time the property is very standard, low income looking and they require a 650 score for sub par apartments

Fantastic experience: Maintenance always responds promptly. Thanks!