Inmobiliaria Quorum Basauri
Information about Inmobiliaria Quorum Basauri
Opening hours
- lunes: 10:30–13:30, 16:30–20:00
- martes: 10:30–13:30, 16:30–20:00
- miércoles: 10:30–13:30, 16:30–20:00
- jueves: 10:30–13:30, 16:30–20:00
- viernes: 10:30–13:30, 16:30–20:00
- sábado: Cerrado
- domingo: Cerrado
Quorum Group is currently the largest real estate group in Vizcaya, with a structure comprised of 7 offices and a team of 40 professionals. Its staff stands out for its continuous training, accumulated experience, and a strong motivation to achieve new standards of quality, service, and professionalism within the sector.
This group approaches each project in a personalized manner, understanding that each client and each home requires a specific approach based on their needs and the property's condition. Its working method is based on flexibility, offering tailored service packages, a differentiating proposal designed to adapt to both client demand and market trends.
In the field of real estate marketing, they rely on innovative tools and methodologies, inspired by international markets such as the United States, Hong Kong, and London. They have a specialized team in communication, branding, and advertising, mastering both traditional and digital techniques, thus ensuring the effective promotion of each property.
A human approach is also key to their philosophy: they believe that behind every transaction there are life projects, emotions, and families. This sensitivity is reflected in the way they develop each marketing plan, taking care of every detail to present the homes with the best possible image and meet client expectations.
The team's efficiency and professionalism are essential elements of their service. Thanks to their experience, the buying and selling process is carried out with commitment, seriousness, and rigor.
Currently, 7 out of 10 properties managed by the group are sold exclusively, and 97% of those who have hired their services say they would recommend them and use them again. Furthermore, 95% of these exclusive properties are sold within 12 weeks.
Grupo Quorum allocates at least 15% of its income to corporate marketing and acquisition efforts, strengthening its visibility and presence in the local community. In recent years, they have also been notable for not having recorded any significant incidents in their operations, a fact that supports the effectiveness of their legal and management teams.
Inmobiliaria Quorum Basauri: Reviews
Fantastic experience: Natalia has been great, super quick, effective, and everything was super nice.
Fantastic experience: I'm very grateful for the treatment, the closeness, and the empathy; they helped us find an apartment quickly that suited our needs, Natalia is a fantastic girl. Highly recommended!
Fantastic experience: Quick and efficient management. Good professionals, especially Marta.
Javier, gracias por compartir tu experiencia con nuestro equipo. A tu disposición siempre q necesites.
Fantastic experience: Very good service and a lot of professionalism.
Mil gracias por tu amabilidad.
Fantastic experience: Excellent treatment from Natalia, a great professional who helped me find exactly what I was looking for.
Nos alegramos infinito de haberte podido ayudar a encontrar lo que buscabas, vuestros retos son nuestros objetivos. Nos motiva poder satisfacer a cada uno de nuestros clientes en la medida que está a nuestro alcance... y más allá! (;-)
Fantastic experience: Good management, excellent service. They resolve all the doubts that arise during the purchase, Marta is a very good professional.....
Esther, nuestra labor es garantizar con seguridad y tranquilidad que tanto el proceso de venta como de compra se realice de acuerdo a las necesidades y requisitos de todas las partes, sin dudas ni temores. Se trata de lograr un "trabajo bien hecho de principio a fin" para todos los implicados. Nuestra formación y experiencia están a disposición de aquellos que confíais en nuestra empresa. Gracias por contar con nosotros.
Fantastic experience: A very family-like relationship, especially with Natalia, who has helped me a lot with everything I needed.
Kenar, muchas gracias a tí por contar con nuetsro equipo y compartir la experiencia!
Fantastic experience: I just wanted to share my experience with this real estate agency. In summary, efficient management with trust and under the agreed terms. Given how things are these days... it's appreciated to have a close relationship, especially when we're talking about your home. Thank you very much to everyone.
Unai, gracias por tus palabras. Uno de nuestros slogans es "vendemos casa, no promesas", y es que creemos firmemente en que cualquier gestión inmobiliaria requiere de seriedad y de garantías; de satisfacer expectativas y crear ilusiones. Nos tomamos nuestra función muy en serio y creemos que es la clave del éxito que nos señala como líderes en el sector.
Fantastic experience: Great professionals and excellent advice.
Javier, gracias por tu amabilidad, tu cofnianza en el equipo y por compartir tu experiencia.
Fantastic experience: Thank you for the management carried out, everything was perfect. Well advised and informed at all times.
Un placer! Gracias por tus palabras,
Fantastic experience: It has been very positive. After having a flat for more than 5 years with other real estate agencies, with no results, we decided to have Quorum Basauri manage it for us, and it was sold in 4 months. Thank you for your great professionalism.
Mª Teresa, no podemos decir mucho más; tu experiencia habla por sí sola y nos enorgullece que gracias a tu confianza en el equipo Quorum, logramos ayudarte. El placer ha sido absolutamente nuestro y te damos gracias por la amabilidad y cariño de tus palabras.
Fantastic experience: Exceptional service from Natalia and Naia. I couldn't be more delighted with how well they managed the entire process. 100% recommendable.
Gracias Ainara por compartir tu experiencia,
Positive experience: Very good team at Quorum Basauri. They sold us an apartment very quickly and efficiently. Moreover, they informed, managed, and accompanied us until the end.
Iñaki, un placer haber podido tener la oportunidad de ayudaros con la gestión de venta. Garcias por la confianza en nuestro equipo!
Fantastic experience: With Marta from Quorum Basauri, everything is very easy and simple.
Jagoba, gracias por compartir tu experiencia con nuestro equipo.
Fantastic experience: Good service, fast and very friendly, especially Marta.
Eva, gracias por compartir tu experiencia!
Fantastic experience: Management and treatment by Jose were unbeatable! Thank you very much!!
Un placer, Alazne. Gracias por tu amabilidad.
Fantastic experience: Thank you Natalia and Lucas, for your dedication, professionalism, humanity...great real estate agency.
Gracias de corazón por tus palabras. No hay nada que aporte más energía y "vitamina motivación" que el agradecimiento de nuestros clientes. Un verdadero placer.
Fantastic experience: Delighted with the management. Transparency and efficiency. Very good team in this office.
Encantados nosotros por la confianza en nuestro equipo!
Fantastic experience: Excellent personalized service and perfect real estate concierge attention in everything. Nataly is very professional in everything.
Gracias Esmery por confiar y contar con Quorum. Gracias por tu amabilidad.
Fantastic experience: Excellent attention in all phases of the buying and selling process of an apartment. 100% recommended.
Eneko, el placer ha sido nuestro. Gracias por valorar nuestra metodología de trabajo!
Fantastic experience: We were looking for an apartment to buy and thanks to Natalia she advised us very well with great professionalism, very nice, we found our ideal apartment.
Nada más que añadir.... desearos lo mejor y agradecer que hayaís contado con Quorum para hacer realidad vuestro sueño.
Fantastic experience: Thanks to this real estate agency, especially Natalia, who helped me find a home that meets my needs and managed everything quickly and easily.
Victor, nos complace haber podido ayudarte y encontrar el inmueble del que harás tu hogar. Garcias por contar con nuestro equipo para hacerlo.
Fantastic experience: Simply great, legal and transparent process. A 10 especially for Natalia, an unbeatable treatment, she made everything clear for us from minute 1.
Garikoitz, la mejor publicidad es aquella que proviene de la experiencia que comparten nuestros clientes, franca y sincera. Gracias por compartirla, y sobre todo, por confiar en nuestro equipo.
Fantastic experience: Well, I am delighted with all the services, super fast and very professional. We had Marta who was charming and resolved everything in no time!
Cristina, gracias a vosotros por contar con nuestro equipo y por vuestra amabilidad.
Fantastic experience: Impeccable management with this real estate agency. I put my apartment up for sale and they were very quick with the sale and provided excellent advice. Thank you Natalia and Lucas for everything. Great team. 100% recommendable.
Grandes nuestros clientes. Vanesa, gracias por contar con nosotros y confiar la venta a nuestro equipo!
Fantastic experience: I want to thank Inmobiliaria Quorum Basauri for their professionalism and dedication in helping us find the perfect apartment. And especially Natalia, who from the very first moment was attentive, understanding, and very efficient in her work, making sure that every detail was exactly what we were looking for. She guided us throughout the process with kindness and clarity, making our search for a new home an easy and pleasant experience. Without a doubt, I recommend Inmobiliaria Quorum Basauri to anyone looking for a home. Thank you for everything!
Cristina, gracias a tí por confiar en Quorum para encontrar la casa que habíais imaginado y donde emprender una nueva etapa; es un orgullo y un placer ser elegidos para ayudaros en este proceso. Agradecemos infinito vuestra amabilidad y que hayáis compartido vuestra experiencia.
Fantastic experience: I wanted to share my experience with Quórum. Inheritances are not easy...lots of paperwork and procedures that you get used to.....from the very first moment they advised us and the truth is that the journey has been much easier. Sale completed within the parameters they told us and we are very satisfied. Thank you all.
Xabier, nuestra misión es acompañar y hacer que el proceso sea lo menos tedioso posible. Tratamos de facilitar cada paso, con la seguridad que nos brinda la experiencia en estos trámites y el apoyo de nuestro departamento legal para que todo salga bien de principio a fin. Gracias por confiar en nuesto equipo.
Fantastic experience: We received amazing treatment from both Natalia and Naia. They didn't stop until they got us what we needed. A real pleasure, I completely recommend it.
Marco, gracias por tus palabras y compartir la experiencia con el equipo que hacemos Quorum. Gracias por brindarnos la oportunidad de ayudaros y alcanzar a cumplir vuestras expectativas. Nos encantan los retos!
Fantastic experience: If you want to put a flat up for sale, don't hesitate to get in touch with this real estate agency. From the appraisal to the end, we felt very supported and well advised. Approachable, professional, and with an empathy that not many have. Thank you, Natalia.
Gracias a vosotros por contar con nuestro equipo y por la amabilidad y aprecio en tus palabras.
Fantastic experience: Natalia! What can I say! Incredible experience with her. Unbeatable treatment and dedication. First, we rented an apartment with her and she helped us until we got what we needed. Second, we wanted to buy an apartment and did not hesitate to contact her, and third, due to work reasons, we had to relocate and decided to sell it with her and it got sold! She is a professional and a better person. Thanks to the entire Quorum team.
Charo, gracias, gracias, gracias: por la confianza, por la amabilidad y por hacer pública tu experiencia. Muchas suerte en vuestra nueva aventura. No dudéis seguiremos a vuestra disposición siempre que lo necesitéis.
Fantastic experience: Great experience with this real estate agency and its employees, I want to mention Natalia for her dedication and professionalism. Any management you want to do, do not hesitate to contact them. I have put the apartment up for sale with them and Natalia has been very attentive, advising me at all times. 100% recommendable.
Lorena, muchas gracias por tus palabras y valoración. Cada proyecto y gestión son tomados con la seriedad y la profesionalidad que merecen. Somos conscientes del valor emocional y económico de cualquier inmueble y asumimos con responsabilidad y transparencia cada fase, con el objeto de que todo salga bien de principio a fin con cada una de las partes.
Fantastic experience: The best real estate agency there is. Thanks to Natalia and her colleagues for the treatment received. Delicate sale due to being an inheritance and Natalia has been able to give us the attention we needed with the sale of our house. My siblings and I thank you for your closeness.
Un verdadero placer haber ayudado en la gestión y tramitación. Nuestro departamento jurídico y nuestra experiencia en este tipo de proyectos y circunstancias (herencias, separaciones, donaciones, segregaciones) facilitan atender las necesidades y complejidades de estos asuntos, con garantía y seriedad con el objetivo que todo salga bien de principio a fin. Gracias por contar con nuestro equipo.
Fantastic experience: I was very well attended by the staff at the real estate agency, Natalia and Naya. Very friendly and available to address all the requests made. The property is in perfect condition and very good condition. I highly recommend it.
Gracias Marcos por aportar tu experiencia y valoración con nuestro equipo. Un placer haberte podido acompañar en el proceso.
Fantastic experience: Thank you for your help to the Quorum real estate agency in finding us a home easily and quickly. Thank you Natalia for giving us this opportunity.
Un placer haber podido ayudaros. A vuestra disposición siempre que necesitéis.
Fantastic experience: Very good experience with the real estate agency, Natalia's advice was excellent, thank you.
Gracias a tí por contar con Quorum.
Fantastic experience: Very happy with the treatment received and with the management.
Gracias Edu!
Fantastic experience: I have purchased a property through Inm and they have treated me with respect and courtesy. Pleasant treatment.
Gracias por tu valoración!
Fantastic experience: Marta and Natalia make the cumbersome much less so. Thank you very much
Un placer, Karmelo. Gracias por dejarnos asesorarte.
Fantastic experience: A pleasure to work with this real estate agency, both Natalia and Marta are great professionals.
Montse, grandes sois vosotros..., nuestros clientes, por confiar en nuestro equipo y nuestra forma de entender la profesionalidad y la calidad del servicio inmobiliario.
Fantastic experience: They offer professional and personal management from the very beginning to the end. The human team of the real estate agency is specialized and up-to-date with all the news in the real estate sector.
Gracias por tus palabra, Rosa Maria. Lo cierto es que todo el equipo que conforma Quorum son profesionales formados, instruidos y con experiencia en el sector; creemos en la importancia de dar un servicio de calidad, integral y con garantías.
Fantastic experience: Very good treatment and good management in the purchase of our apartment
Vanessa, gracias por compartir tu experiencia! Nos alegramos mucho por vosostros, a disfrutarlo!
Fantastic experience: Super efficient in everything related to the sale of apartments. They sold my apartment in less than a month. The entire team in Basauri are wonderful.
Leire, gracias por contar con nosotros. La confianza de nuestros clientes son la base para poner en marcha una maquinaria bien engranada para lograr los objetivos que nos proponéis. Gracias por contar con Quorum Basauri.
Fantastic experience: A very positive experience, what can I say about Natalia? The best I could find, a luxury service.
raquel, mil gracias por tu amabilidad y tus palabras! Encantados de haberte podido servir.
Fantastic experience: There is no one in this sector like Natalia and Lucas. Professional, attentive, but above all, with a huge heart that for those of us who place our trust in this real estate agency is one of gratitude, thank you very much to all.
Marisol, nos sentimos muy privilegiados al poder contar con clientes tan amables, respetuosos y que valoran tan bien nuestro trabajo. El agradecimiento es enteramente nuestro.
Fantastic experience: I recently became interested in a property, the real estate agent Natalia took great care of me, thank you very much for helping me buy my apartment, fast management, I am happy with my purchase. 100% recommendable.
Maika, leer sobre tu felicidad es nuestra principal motivación para seguir adelante. Gracias por confiar en nuestro equipo.
Fantastic experience: We sold our house. Everything was very clear and transparent; it's hard nowadays to find professionals who care more about our interests than their own. Thanks to the whole team and to Jose in particular.
Javier, son estas experiencias las que vivimos en nuestro día a día; pero nos encanta que compartáis vuestra vivencia... creemos en hacer las cosas bien, y en dar calidad a nuestro sector!
Fantastic experience: Very happy with the treatment and service received, especially from Carlos, a great professional. Thank you!!!
Gracias a tí, Maitane! A tu servicio siempre que necesites.
Fantastic experience: The best service and good treatment. Natalia is the best and very professional, we loved the experience, thank you very much.
Encantados nosotros con cada uno de los clientes que nos permiten seguir remando con ilusión.
Fantastic experience: The service provided by Naia and Natalia has been both friendly and professional. I am very grateful for their work; both for ensuring that I received impeccable treatment and for making sure I understood all the bureaucratic and real estate concepts. They are amazing.
Xabier, gracias por valorar nuestra forma de trabajar y nuestro sentido de la responsbilidad y transparencia. Un placer trabajar con personas tan amables.
Fantastic experience: Very good service and professionalism. The girls who attended us, Naia and Natalia, clarified all our doubts from the very beginning and provided all available facilities. Without a doubt, it's a place to trust 100%.
Saray, gracias por confiar en nuetsro equipo y compartir tu experiencia. El placer ha sido nuestro!
Fantastic experience: Recently we rented a property with them and everything has been very clear and simple. They have advised and guided us at all times, without a doubt a perfect place for any real estate transaction that one might want to carry out. All the staff is friendly and they offer great trust. We give 5 stars because we can't give more.
Sandra, nos alegramos mucho que haberos podido ayudar; ha sido un placer y agradecemos de corazón vuestras palabras. Las cinco estrellas plus os las damos a vosotros!
Fantastic experience: The best service you can receive, thank you very much especially to Natalia.
Gracias a tí, Araceli.
Fantastic experience: Natalia, thank you so much!!! Impeccable in the entire sales process.
Ana, gracias por compartir vuestra experiencia.
Fantastic experience: A very close and professional treatment. They take care of all the procedures and make everything easy for you.
Josu, gracias por compartir tu experiencia con nuestro equipo.
Fantastic experience: Thank you Quórum! Thank you Natalia! You sold us the house and we would do it again. 100% recommendable.
Elena, gracias a vosotros por poneros en nuestras manos!
Fantastic experience: Delighted with Natalia. A very nice girl, attentive and committed.
Muy amables!
Fantastic experience: My good attention. Professionals in real estate management thanks Carlos for everything. Greetings to all the team at Quorum.
Eloy, gracias por valorar nuestra forma de hacer las cosas.
Fantastic experience: Great professionals, very friendly and offering highly personalized service!
Alba, muchas gracias por compartir tu experiencia.
Fantastic experience: The sale of my home with them has been a complete success, from beginning to end, thanks to Natalia and the entire Quorum Basauri team. Thank you.
Gracias a tí, Sonia, por contar con nuestro equipo.
Fantastic experience: Thanks to the entire Quórum team, great real estate agency and great professionals. Special mention to Natalia for her attention and approachability.
Gracias Teresa!
Fantastic experience: We wanted to thank Carlos for his excellent work. A true professional in the sector, attentive and transparent. We highly recommend this real estate agency 100%.
Andoni, muchas gracias por tus palabras!
Fantastic experience: Good treatment, good work, and professionalism with everyone, especially Natalia for her patience with all of us.
Un placer, Iñigo!
Fantastic experience: If you are thinking about selling your home, definitely go with this real estate agency. The entire team are great professionals, thank you Natalia, you are a charm with an incredible personality.
Indalecio, agradecemos de corazón tus palabras!
Fantastic experience: A pleasure with Quórum Basauri, great professionals and especially Natalia, friendly and professional. Thank you for being so attentive and helping us throughout the process.
Gracias a vosostros por contar con nosotros.
Fantastic experience: We sold our house and it has been an unforgettable experience because with everything it involves and with 10 owners being part of it, they have managed everything up to the public deed with great professionalism and trust, thank you Natalia and Lucas.
Victor, gracias por confiar la gestión a nuestro equipo. La profesionalidad y la ganartía jurídica son fundamentales en los trámites relacionados con el mundo inmobiliario. Nos alegra haber sabido transmitir nuestros valores y gestionar los trámites para que se resolviera todo bien de principio a fin.
Fantastic experience: Thank you for your kindness and professionalism. You made it easy for us, and it is truly appreciated. I will count on Quorum again.
Estaremos encantados de recibiros de nuevo!
Fantastic experience: I am very happy with the service received. Natalia helped me find a rental apartment that suited my needs, and I felt supported throughout the process. Thank you!
Gracias a tí, Olatz, por dejarnos ayudarte.
Fantastic experience: We are delighted with Natalia's professionalism in finding us a good rental apartment in a very short time. The process has been quick and very personable. Highly recommended.
Marc, gracias por hacer pública vuestra experiencia.
Fantastic experience: Thanks to Natalia and Lucas for the management, the treatment, professionalism, and for their attention. Wonderful people, thank you as it hasn't been easy with 20 owners and you did it excellently!!!
Cada operación tiene sus complejidades y sus necesidades. Lo importante es confiar en equipos profesionales, con sólidos conocimientos y el respaldo jurídico para poder atender cada necesidad con garantía y eficiencia. Gracias por contar con Quorum para hacer factible la operación.
Fantastic experience: There is no real estate agency like Quorum, the best experience by far with them!!! Natalia, who has been with us throughout our selling process, I must say was impeccable! A great person.
Itziar, nos emocionan las palabras tan amables hacia nuestro equipo y la forma en la que se valora nuestra manera de hacer las cosas. Gracias!
Fantastic experience: I couldn't be more satisfied with the treatment received from Carlos Penas; he couldn't have been more attentive and professional in the search for my first home. Full dedication in the search, friendliness, and kindness. I recommend the real estate agency and above all, I RECOMMEND CARLOS!
Nagore, muchas gracias por haber contado con nuestro equipo!
Fantastic experience: We bought an apartment and everything was fast and transparent. Thank you, Carlos.
Pascual, gracias a tí. Agradecemos que hayas confiado en Quorum y quedamos a tu dispsoción siempre que lo necesites.
Fantastic experience: Very happy with the treatment and professionalism. A great team!
Nos alegramos mucho de haberte podido ayudar y dar servicio. Gracias por dejarnos hacer y contar con nuestros asesores.
Fantastic experience: Excellent treatment and advice from the entire team. Thanks to Natalia and Carlos for their closeness and professionalism.
Gracias a tí, por la confianza y compartir tu experiencia con nuestro equipo.
Fantastic experience: Excellent service and completely trustworthy, which is what I needed as I didn't know where to start. Thank you for your help, team!
Gracias a tí, Lorena, por depositar tu confianza en nosotros. A tu disposición.
Fantastic experience: Very good professional treatment by Carlos. Sincerity and exceptional service. Very happy. ✌️
Un placer Iker, como decimos y valoramos en Quorum, la transparencia es clave para generar confianza y transmitir la garantía de un trabajo bien hecho y gestionado con idoneidad.
Fantastic experience: A very positive experience. A real estate agency that is very serious and efficient, in addition to being very kind and close thanks to Natalia, Marta, Jose, and Lucas.
Nos alegramos de que haya sido así. Un placer.
Fantastic experience: Exceptional and professional treatment; from the beginning of the process to the end. They have helped me with the sale and purchase of two properties and have always been professional and approachable.
Borja, gracias por la confianza, por la valoración y la cercanía. Es un placer recibirte y ayudarte siempre que lo necesites. A tu servicio.
Fantastic experience: Carlos and his colleagues have found my ideal apartment. Now it's time for renovations to give it my touch, but they have been very attentive, always following what I asked for. After visiting many apartments over a few months, I have found my home. I am very grateful.
Sandra, gracias por contar con nosotros y darnos la oportunidad de acompañarte en la compra.Nno nos cabe duda de que tu vivienda quedará magnífica, es hora de disfrutarla! Enhorabuena.
Fantastic experience: Professionalism, seriousness, and nice people who help you throughout the process of visits, decision-making, and purchasing the property. We have been with Marta and Jose, who have helped us efficiently and quickly.
Andoni, gracias por tus palabras. Nos esforzamos cada día por profesionalizar el sector, ofreciendo un servicio óptimo y de caracter profesional con el fin de que todo salga bien de principio a fin y con a garantía de un trabajo bien hecho.
Negative experience: T. C
Hola Sara, hemos realizado una investigación interna con el fin de tratar de saber quién es y qué circunstancias le han podido llevar a realizar esta valoración; pero lamentablemente no hemos logrado averiguar ningún dato... En Quorum nos tomamos con mucha seriedad y compromiso cada comentario y evaluación, especialmente... las criticas constructivas que nos llevan a mejorar. Nos gustaría saber más y poder solventar o minimizar -si es posible- el motivo por el que hemos podido causar disconformidad a través de nuestro servicio. Le facilito el num de att al cliente, desde marketing, para que -con total confianza- pueda trasmitirnos lo sucedido. 946 535 087
Fantastic experience: Attentive to my questions at all times. Efficient and approachable. You can tell the professionalism from all the years of experience. Keep it up.
Agradecemos de corazón tus palabras. Un placer haberos ayudado.
Fantastic experience: Thanks to Miss Natalia from Quórum Real Estate Basauri, I got my ideal rental apartment. I completely recommend them; they are very attentive at every step, and I am especially grateful to Natalia for always being on top of our rental process. Many thanks.
Gracias a tí por contar con nosotros.
Fantastic experience: We sold our home and the experience has been very gratifying. Great attention and professionalism. 100% recommended.
Gracias Arguiñe!
Fantastic experience: All professionals. Seriousness and speed. Very nice people. Thanks for everything to Natalia and Xandra. Totally recommended 'The father of the bride'
Un placer! Gracias por la confianza en Quorum.
Negative experience: Terrible experience as a buyer with this real estate agency. We are a young couple who bought our first apartment through them, and from the beginning, the entire experience has been a nightmare. They have only looked out for the seller's best interest and, taking advantage of our inexperience and lack of knowledge about real estate, they tried to deceive us in several ways. On one hand, they tried to demand in a very rude manner that, after signing the deed of the apartment and therefore being owners, the previous owner would stay living there without paying any rent while we were burdened with the costs of the mortgage, community, etc., in addition to the rent we were already paying. On the other hand, we were not informed about the expenses in the community because, although we were sold that it was free of charges, there was already an agreement among the neighbors to pay an additional €100 in community fees per month in anticipation of a special assessment that was about to be approved, information we discovered on our own by calling the property administrator since neither the owner of the apartment nor the real estate agency had the decency to inform us. We have received deplorable treatment, and I can only say that they are very unprofessional and true scoundrels who will try to deceive you in any way they can.
Hola Sandra, aunque ya hemos hablado por teléfono en relación a su caso; nos gustaría hacer pública la respuesta; poniendo en contexto lo ocurrido con el objeto de que vuestra reseña y el daño que ésta nos ocasiona a nivel profesional y al animo personal de los asesores que actuaron en el desarrollo de esta operación, queden claros y desmentidos.La verdad es que no entendemos estas maneras de proceder e infravalorar el ímprobo trabajo que hemos realizado mano a mano por buscar una vivienda que se ajustara vuestras necesidades atendidos con la mejor actitud y con toda la disposición del equipo. Todo el proceso ha transcurrido de buenas maneras y con la satisfacción por ambas partes, incluso a pesar del incumplimiento del acuerdo por vuestra parte como compradores. Poniéndonos en contexto, la parte vendedora solicita durante la firma del contrato de compra-venta (Noviembre) unos días de permanencia en la vivienda para poder llevar a cabo el traslado y la logística de su cambio de residencia. Acordado por las partes, como ocurre en la mayoría de nuestras operaciones de compra-venta en la que se conceden días, incluso semanas, para que la parte vendedora desaloje la vivienda, es a posteriori cuando estimáis (repentinamente y sin previo aviso sobre el cambio de criterio) que NO queréis conceder ese tiempo, rompiendo el compromiso adquirido; causando un importante perjuicio a la parte vendedora. Es en este momento, y no en escritura pública, cuando decidís alterar unilateralmente los términos del acuerdo. En relación a los gastos de comunidad, la inmobiliaria – por la LPD- no puede acceder a la documentación o cuentas de la comunidad; si bien intermediamos para que pudierais solicitar la información requerida; como así fue. No en vano, la parte vendedora os autorizó a hablar con la administración para acceder a la información sobre el estado de cuentas y gastos. Vosotros mismos nos informasteis sobre vuestra conformidad una vez habías recibido toda la información solicitada. Con fecha posterior, tal y como os informa la parte vendedora personalmente, se produce la aprobación del incremento de cuota en 50€ (tampoco de 100, como hacéis referencia en el texto).Añadimos -además- que en cumplimiento de nuestra obligación como agentes, presentamos ante notario en la Escritura Pública el certificado de comunidad dónde consta que el inmueble está libre de cargas.Lamentamos mucho tu sabor de boca; pero la verdad es que tu escrito se encuentra lleno de desaciertos y poco o nada podemos extraer como constructivo para nuestro crecimiento profesional. Nuestros clientes son dos, el comprador y el vendedor, y en este caso, la única parte que ha faltado a su compromiso ha sido la compradora. Nuestro trabajo es equilibrar las necesidades de ambas partes para llegar a buen término las operaciones, con total garantía y con el objeto de que todo el transcurso de la gestión vaya bien de principio a fin.Quizás lo que más hiere nuestra sensibilidad es la acusación relativa a la pérdida de modales, o señalar que nos aprovechamos de vuestra juventud. Nuestros asesores han mantenido siempre una línea de comunicación calmada, predispuesta al consenso, y con la amabilidad como bandera. Mimamos “muy mucho” a nuestros clientes más jóvenes y aquellos que realizan sus primeras operaciones, asumiendo los temores y dudas que pueden surgir ante este tipo de situaciones desconocidas que suponen tomar decisiones de gran importancia. Nuestro servicio se caracteriza por el equipo humano que lo compone, por su empatía; por la transparencia y la dedicación para que todo proceso se realice con garantías y con la confianza como base de cualquier relación con nuestros clientes. Si algo destaca precisamente de vuestra operación ha sido la dedicación, el esfuerzo y el tratar de facilitar o dar respuesta a cada solicitud, duda o requerimiento. Sólo podemos desear que ahora disfrutéis de vuestra adquisición. Mucha suerte y a vuestra disposición.
Fantastic experience: I couldn't be more delighted with Natalia's service. Her empathy, professionalism, and willingness made everything so much easier. She understood my needs from the very first moment. Great team!! Thank you so much for everything. I will be back!!
Estaremos esperándote, Edurne. Gracias por tus palabras y hacer pública tu experiencia con nuestros asesores inmobiliarios.
Fantastic experience: The service was very good, very friendly, and they got me an Athletic bracelet for my son, who is very happy.
Gracias por tu valoracion!
Fantastic experience: We have seen a house in the company of Natalia, it is a pleasure to go through procedures and time with people like her, attentive, assertive, and eager to do things well. It's truly a pleasure.
El placer es nuestro, nos encanta lo que hacemos.
Fantastic experience: I bought an apartment with them and I am really happy with them. The staff is very friendly, they always attend with a smile and so far I haven't had any problems with them.
Janire, gracias por dejarnos ayudarte con la compra, es hora de disfrutarla!
Fantastic experience: Great professionals and very friendly service. The whole sales process has been easy and manageable thanks to their advice. Thank you, Carlos!!!!
Manu, nos alegramos mucho de haber podido asesoraros y facilitar el proceso. Gracias por confiar en nuestro equipo.
Fantastic experience: I bought a house with this real estate agency and it has been great from start to finish, Natalia, the girl who handled the whole process, was very kind and attentive. Thank you very much to the entire team.
Irati, gracias por confiar en Quorum para adquirir tu vivienda. Sin duda, ha sido un placer ayudarte y te deseamos lo mejor!
Fantastic experience: Fantastic professionals, it has been a pleasure to collaborate with Natalia and Marta, two great professionals who master their work and make the intermediation between owners and tenants very pleasant. Thank you very much!!
Gracias por vuestras palabras y por la confianza en nuestro equipo!
Fantastic experience: We sold a property with them and we couldn't be happier. I specifically want to thank Carlos as he has been a great professional and very approachable. At all times, he kept us informed of everything, with very good advice and with absolute willingness. Moreover, the treatment and attention have been amazing and very efficient in the real estate management. 100% recommendable.
Maitane, muchas gracias a vosotros por confiar en el equipo de Quorum Basauri. Nos alegra mucho vuestra valoración, y el halago a la eficiencia de nuestro equipo; es uno de nuestros principales objetivos de empresa. Vamos por el buen camino y clientes como vosotros nos lo hacen muy fácil!
Fantastic experience: This is the best real estate agency I have seen, thanks to Natalia I have found an excellent house, it's the second time we are signing a contract with them and I'm very happy!! Thank you from the heart NATALIA!!
Fatima, muchísimas gracias por tus palabras. Nos alegra haberte podido ayudar y encontrar la casa que buscabas. Gracias por dejarnos acompañarte.
Fantastic experience: Highly recommended, a personal treatment with the customer, they help and resolve any questions you may have. Very happy with them.
Eder, gracias por tu amabilidad. Todo un placer haberos podido asesorar.
Fantastic experience: Thanks to Natalia for her willingness and patience. Very attentive at all times. I would definitely recommend her.
Gracias a tí, Nerea, por contar con nuestro equipo y valorarnos tan bien. Un abrazo.
Fantastic experience: Very attentive as always!! Everyone is charming!! Especially Natalia!! It's always a pleasure how they assist you in this real estate agency!! Congratulations to the whole team!!
Un placer Amaia. Nos alegra contar con tantos clientes que confian en nosotros una y otras vez; no hay mejor muestra de que vamos por el buen camino. De corazón: muchas gracias por tu confianza.
Fantastic experience: Thank you Jose, Sandra, and Lucas for the treatment and attention with which I have been treated. You found me a solution to a poor management by the notary on the same day of the home purchase. If needed, I will return to Quorum Basauri without hesitation.
Mikel, estaremos esparándote con las puertas abiertas cuando lo necesites.
Fantastic experience: I had the pleasure of working with a great professional. Natalia quickly found what I wanted at a perfect price! I definitely recommend the real estate agency and Natalia for any concerns and to help you find your nest. Super approachable as a person and 100% professional! Totally recommendable!!! Thank you, NATALIA.
Laura, nos alegra que hayamos sido capaces de encontrar lo que buscabas yq ue puedas disfrutarlo. Muchas gracias por apoyarte en nuestro equipo.
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