INMOBILIARIA AMOR

Fantastic experience: He comprado un piso en la zona vieja de Santiago y el trato por parte de Guillermo ha sido excepcional. Tanto antes como después de la compra me ha solucionado todas las dudas. Recomendable 100% En cuanto al alquiler de pisos de estudiantes, y viendo las reseñas, diré que en anteriores años también he tenido tratos con esta inmobiliaria y ningún problema. Es cierto que los pisos cuando los hemos ido a ver estaban sucios, (al igual que el resto de agencias) pero esto es debido a la gran demanda que hay y que no les da tiempo a hacer limpieza en los mismos. Yo entiendo que el dia 1 de Julio estamos todos a la caza y captura de un piso y el problema no se le puede achacar a la inmobiliaria, sino a los inquilinos anteriores que los entregan en condiciones lamentables. No obstante, en mi caso, en septiembre cuando nos entregaron las llaves el piso estaba en condiciones

Fantastic experience: A atención de Guillermo foi excelente. Trátase dun profesional moi eficaz.

Fantastic experience: Muy buena inmobiliaria. El personal es amable y eficiente.

Fantastic experience: Trato serio y formal !! Te aconsejan bien y resuelven todas las dudas que surjan durante la compra- venta!!! En especial Guillermo al que le doy un diez por su trato ejemplar y de cercania!!

Fantastic experience: Siempre que fuimos allí nos atendieron muy bien. Guillermo muy buen vendedor y una gran persona

Fantastic experience: Guillermo es un gran profesional, siempre atento, dispuesto y ayudándonos en todo lo que hemos necesitado en un proceso de compra de un local. Muy contentos con el trato recibido.

Fantastic experience: Compramos un piso en Milladoiro, cerca de Santiago de Compostela, a través de esta agencia inmobiliaria. El proceso fue bastante largo porque se trataba de una herencia, pero en todo momento demostraron profesionalidad, paciencia y compromiso. Queremos agradecer especialmente a Guillermo, quien nos acompañó durante todo el proceso con gran dedicación y nos ayudó a culminar la negociación con éxito.

Fantastic experience: Mi experiencia con ellos ha sido fantástica. Guillermo me ha asesorado fantásticamente y me ha facilitado todos los trámites a gestionar. Gracias!

Fantastic experience: Todo el proceso de venta fue perfecto, excelente trato muy profesional , una valoración de 10, muchas gracias por el resultado.

Fantastic experience: Trato excelente de la persona que nos está atendiendo. Proporciona información relevante y con educación. Muchas gracias Guillermo por toda tu profesionalidad.

Fantastic experience: Estamos teniendo una experiencia de momento buena con Inmobiliaria Amor. Trato respetuoso y proporcionando información.

Negative experience: El piso entregado sucio, la bañera con roña de años, que por el precio ya podía venir impoluto. Un trato horrible en las oficinas, solo un empleado majo. Te hablan como si tuvieras que saber todo sobre alquilar pisos. Malas indicaciones, y a ver si se actualizan para pagar las facturas, que pagar allí en metálico es un chiste. Lo de la limpieza es de vergüenza.

Negative experience: Inmobiliaria pesima, irrespetuosos, no cogen llamadas y si vas en persona te contestan fatal. Deberia estar cerrada y el piso ni se preocupan en entregartelo en buenas condiciones

Negative experience: Experiencia con la inmobiliaria Amor fue absolutamente desastrosa. Desde el primer momento todo mal. No respondian llamadas, pasaban de todo. Para colmo nos mete en un piso donde a la semana se inicia una obra de 7 meses, sin decirmos absolutamente nada, solamente que es lo que hay. Lo de “amor” se lo pueden ir cambiando ya

Negative experience: Trato vergonzoso. Han tardado tres meses en enviarnos las cuentas de la devolución de la fianza tras contactar con ellos más de 10 veces. Además de tratos malísimos, faltas de respeto y de educación por ser más jóvenes al ir a las oficinas. Si podéis elegir no recomendaría para nada elegir esta inmobiliaria, si se puede llamar así.

Negative experience: La peor inmobiliaria de todo Santiago. Llamé para hacer una pregunta sobre el piso y me llamaron imbécil pensando que no los estaba escuchando. Me robaron dinero de los recibos hasta que me di cuenta de que me estaban cobrando cosas que yo no tenía que pagar. El trato es lamentable, hacen lo posible para no devolverte el dinero de la fianza y esperan siempre al último día de plazo. Te robarán hasta lo que no tienes.

Fantastic experience: Resuelven todo súper rápido,recomendable.

Negative experience: Al llegar, la persona encargada de entregarnos las llaves de tres pisos ni se molestó en acompañarnos a verlos, simplemente nos las dio y nos dijo que fuéramos por nuestra cuenta. Cuando fuimos a ver los pisos, nos los encontramos sucios, mal cuidados y en un estado lamentable. Había mugre, moho, humedad, las neveras olían fatal y había objetos de inquilinos anteriores. Nos dio la impresión de que ni siquiera los habían revisado antes de enseñarlos. Una falta de profesionalidad y de respeto por el tiempo de quienes buscan piso en condiciones.

Negative experience: trato lamentable. Nos interesaban tres pisos, nos entregaron las llaves y nos tuvimos que buscar la vida. Los pisos eran de alquiler y no queráis saber cómo estaban por dentro. Sábanas llenas de orina, comida podrida en las neveras, todo lleno de ropa de inquilinos anteriores y todo desordenado y sucio. Nada recomendable. A mayores el trato al cliente fue pésimo, fueron muy bordes e incluso irrespetuoso .

Negative experience: Como inmobiliaria no sé. Como gestora de comunidades, llevo años teniendo que lidiar con ellos y las malas experiencias se van acumulando. El teléfono no lo cogen jamás. Si vas, te atienden sin educación y te tratan como si fueras una molestia

Negative experience: No le pongo cero por que no se puede. Tratan a los clientes como animales y eso que era propietario no quiero pensar como pueden tratar a los inquilinos. Suerte que lugares así desaparecerán, la era del cliente no les ha llegado todavía a esta gente.

Negative experience: 8 meses esperando a que me arreglen unas humedades . No tienen vergüenza ni medios para hacerlo.

Negative experience: La peor de Santiago , estafadores

Negative experience: Shameful. They send a letter with a number for me to get in touch. I called non-stop for 3 days and no one picks up the phone. I go at 4 PM when they open and the community representative doesn't attend until 5 PM. They should provide an email to contact. That way there is a record. It's impossible by phone.

Negative experience: It's embarrassing, they are incompetent and do not fulfill their job. I am going to run for president of the community and I will move the community to another agency, what happens here is incredible.

Negative experience: A terrible agency, not recommended to anyone, for handling the rent of a property or managing a community of owners. To talk to them, you have to make at least 50 calls because they don't answer the phone. One gets tired of waiting for the phone; it doesn't matter what number you dial, and the service is very poor. They even hang up the phone, as Romina did, a very unpleasant person who, after three months, wants to disassociate herself from the claims made to her. They send staff to do quick fixes in the common areas of the building when it's an issue of a property; the insurance has to resolve the damages caused, both to other apartments and to the common areas. After three months of waiting for responses, Romina now tells me to call rentals because the apartment that caused the damage is a client of ours, and that she cannot give me details or a phone number, as if within the same offices, they can't transfer your call. If to get them to answer you have to make a bunch of calls, that’s not how to attend to a client in a community they’ve managed for a lifetime. This is why they take their time, and a month ago I spoke to José in person at the window, and nothing has changed; they are not interested in hearing about the problems caused by the properties they manage. They hardly want to listen to you, even in person, a complete disaster.

Negative experience: Shameful agency, its staff is incompetent, they do not respond to emails, do not answer the phone, do not attend to you, terrible service, it seems they are doing you a favor and with arrogance. They do not solve problems, they treat you with disdain and if you are a woman even more. Now the manager collects every month, he does not realize that his salary comes from us.

Negative experience: This real estate agent makes up excuses for me not to enter that apartment, saying that the contract is only for students, and in both the old and new contracts, there isn't a single student, sad.... And I had the apartment secured for months, a true professional the verenjenas.

Negative experience: It's regrettable what I've had to hear and experience; the people at this agency are very bad, unbelievable, and I am very surprised. It's a shame that a long-established real estate agency has such rude, unqualified staff, lacking tact and professionalism, downright abrasive. I called to ask for information, and an employee, José Manuel, YELLED AT ME, RAISED HIS VOICE, AND THAT I WAS JUST DISTURBING HIM, ALL IN A VERY RUDE MANNER. I have every right to call and ask about something that concerns me, and if he doesn't want to give me an answer, that's fine, but please do it politely. THIS is grounds for a formal complaint. How can they have employees like this? If they can't serve customers properly, they should stay home. There are plenty of highly qualified, educated people fit for these positions. What a shame; I've never been treated like this at an agency before. HOW AWFUL. THIS IS SOMETHING TO PUBLISH IN THE PRESS. And regarding the reviews, it seems that the management, Mr. Amor, does NOTHING about it. These employees tarnish the reputation of what this agency once was. This CANNOT be tolerated. And regarding the reviews, it seems that the management doesn't care. I was politely asking him not to raise his voice because I was speaking to him respectfully. The least he could do is respond politely, as we are all people. How can communities hire this kind of agency? Luckily, I know others that are very kind. What a pity!!

Fantastic experience: Please come and fix the TV antenna at San Roque 16.

Negative experience: Look, I have been waiting for 6 months for Mr. Carlos Doce, the builder that the president of my community hired, to show up with a bricklayer or a painter to come fix my apartment. He said he was coming first that week, and I have been waiting for 3 weeks and nothing... On top of that... My intercom at home doesn’t work and today the president of my community came to ask me while I was sleeping if I had a cat... I said yes... and I asked her and showed her a picture of my cat who is only 5 months old and she said it was mine. As we went up, she told me she had to call the shelter because I couldn’t take care of it... I couldn’t take responsibility for it... When I was surprised to find out that the cat upstairs was an adult... Fat... Or pregnant... And the president said it could be sick... I petted it... which she never did... As if she had an aversion to cats... I gave it a treat even though it didn’t want it and I touched it and it was gentle. I just want to express... that I would like them to solve my problems... instead of focusing on a cat that isn’t even mine... My cat is insured... No one can threaten me... And if this keeps getting out of hand... I will take action.

Negative experience: Typical agency 'from the old days' that looks like a nursing home. They never answer the phone or respond to emails.

Negative experience: Borderline practices and terrible customer service, to say the least.

Negative experience: Terrible service, they don't solve problems, in case of issues they give you the runaround and don't answer the phone. The man who attends to you is rude and ends up insulting you.

Negative experience: A real estate agency that, when you need to fix a problem, calls the tenants themselves to solve it for them. A shame.

Fantastic experience: lots of love Santiago walk

Fantastic experience: Very professional when it comes to finding a flat.

Negative experience: They never provided us with the three keys to the apartment that we should have received when we rented it; they only gave us 2 over the course of an entire year. Once the contract expired, they demanded all three copies, meaning I have to give them a key that I paid for out of my own pocket. How greedy!

Negative experience: I regret not reading the Google reviews beforehand. I relate to every negative review. I have never seen more unprofessional, casual, and arrogant people in my life, and I have years of renting experience.

Negative experience: Lack of seriousness in resolving community issues and managing their insurance. Communication with the client leaves much to be desired. Requests from individuals who regularly pay community and insurance fees cannot be ignored. A client cannot be left unattended or without a response to their needs.

Positive experience: Good service, good location, difficult to park.

Fantastic experience: Fernando is a professional, attentive and always helpful, my stars go to him.

Negative experience: They have advertised properties and do not even bother to respond to emails. If you call them, they never return the call to inform.

Negative experience: I didn't like the service. You arrive to see if there are any apartments, and the treatment is as if they were doing me a favor grudgingly.

Negative experience: A bunch of cavemen is what works there, and what they do can be called work... You enter and you are invisible to everyone... they don’t attend to you, they don’t offer you anything. They don’t ask... moreover, their customer service has zero manners; they are rude, especially a guy named Jose Manuel who offensively yelled at me without hesitation. Ladies, be careful in that place.

Negative experience: They don't answer the phone on the breakdown line. You can be waiting for more than half an hour and they even close at noon, leaving you on hold; they don't even hang up the call.

Negative experience: My trusted real estate agency without a doubt. Although the guy in the rental area is a bit harsh. You learn to like him, Carmen the receptionist is a nice girl who is always willing to help and resolve the necessary paperwork. I have been with them for many years and will continue to count on them.

Negative experience: Terrible, they don't answer the phone

Negative experience: Very unprofessional

Negative experience: I just called them to ask for information and they hung up without even saying goodbye; if one day I needed an apartment in Santiago, I wouldn't go to such a rude agency.

Negative experience: They do not respond to inquiries. They promise to call and do not call.

Negative experience: It is impossible to contact this agency, neither during office hours nor outside of hours due to a broken central heating.

Negative experience: I have never been treated so unfriendly and condescending as by this company. Terrible and absolutely no recommendation. One star is already too much.

Negative experience: Horrible treatment, we were attended by a genuine rude person. Any landlord who knew how this real estate agency operates would place the apartment elsewhere. They are not clear about billing, the same goes for the return of the deposit, and they hand over apartments in a deplorable state. To be clear, whether it's for renting or for managing a property, it's better to look for another real estate agency.

Negative experience: Very bad experience, we had been warned to be careful as they did not return the deposits to students. The apartments had dampness and were in very poor condition. Throughout the year, you pay the monthly rent, water, electricity, but in the end, to avoid returning the deposit, they send you a bill for hot water for an amount equal to half of the deposit without being able to verify the meter reading. I had been warned about all this, but I did not think they would play like this with students who are really tight on money. SHAMEFUL.

Negative experience: Poor service. Disorder, disorganization, and lack of interest in providing solutions to the customer are common issues; in fact, in the community, we owners are in the process of changing agencies.

Negative experience: Providing worse service to the customer is simply impossible

Positive experience: They lack empathy.

Negative experience: The most unacceptable people you can find, we have had water in a room for two months and they simply don't care, they don't look to fix anything, they have already warned us that the best thing is to report them.

Positive experience: Quick sale

Negative experience: Horrible

Positive experience: Fernando is very attentive and solution-oriented

Negative experience: For asking for help in one of their managed communities, they almost insult you on the phone or hang up on you.

Negative experience: Very unpleasant staff, they have no interest in helping you. I do not recommend it.

Negative experience: They are full of flies, go to real professionals.

Positive experience: It's almost impossible to talk to them; they don't pick up the phone. After an hour, the voicemail always picks up.

Negative experience: By far the worst real estate agency in Santiago. They have no customer service, they charge a lot for barely providing any service. A bunch of shameless people.

Negative experience: There is a lack of kindness from some employees, and they see the tenants as enemies. Now there are Burofax charges appearing on the bills???. And they do not include minimum charges in the monthly bills. They are separate bills. For ??. Money is money.

Negative experience: This real estate agency managed the community of my building and I can't say anything good about it at all. We felt completely abandoned and when problems arose, they left the community hanging and left without providing any explanations. I do not recommend it at all. Very poor management.

Negative experience: STUDENTS, AVOID. Several clauses in their contracts are illegal, they come up with any excuse to steal your deposit, their organization with paperwork (invoices, contract...) is laughable (we had to claim several times that we were overcharged, and there are invoices that have not even arrived) and in general, they are unmanageable. If you are not familiar with the rental housing scene, have someone nearby who does know, because they will take advantage of you.

Positive experience: They have an email account just to have one, as they do not respond. They thrive because many communities in the 80s had little else to choose from, but every year more services are lost. It's normal. For the number of people who work there, it does not seem that they solve many problems.

Negative experience: I think they need to improve the Community Service. Three days, 45 minutes of waiting and there is no way to contact you to report a malfunction.

Negative experience: Very unprofessional staff, they do not solve problems or answer questions. In addition, they are very unpleasant in their treatment.

Negative experience: I have no words to describe the mistreatment of these people towards the students; a kind word and a smile cost nothing to anyone. I ADVISE you to go to another real estate agency where you will be treated well, and you will surely find an apartment with knowledgeable and polite staff.

Negative experience: One of the worst real estate agencies I have had the misfortune of encountering. They delivered the apartment to us dirty and full of defects when they had promised that someone would come to tidy it up before we moved in. Additionally, the treatment we received was quite unpleasant; they ignored us when we needed something repaired, and we even had to stop paying rent for two months (which we obviously paid as soon as they finally responded) as a pressure tactic for them to come fix a pest problem that existed in the apartment (a problem that had been there from the beginning). Unfortunately, the solution they gave us was to buy bleach; at no point did they mention extermination or disinfection measures. There were also some unusable furniture pieces in the apartment that took them 3 months to collect. The treatment when it came time to return our deposit was also quite unpleasant, not to mention how long it took them to notify us that they would return it. They deducted almost 200 euros from it after we had paid 360. Definitely not recommended.

Negative experience: An apartment that belongs to this real estate agency caused us a massive leak, which affected several rooms in the apartment, and since it was detected, it took almost three months for the damages to be repaired; which prevented us from living normally in the apartment. The customer service is nonexistent. It's complicated, but it's the worst real estate agency in Santiago de Compostela, and considering the level is very poor; this real estate agency doesn’t even deserve one star.

Negative experience: Real Estate Amor, or rather Real Estate Horror? Concern for the tenant 0, they only worry about collecting the deposit as soon as possible and formalizing the contract without even having shown you the apartment in decent conditions. On top of that, the gentleman speaks with a condescending tone. They do not respect the rental law, they have raised the rent by more than 2%, knowing that the law has it fixed. They do care about that.

Negative experience: Something that is incomprehensible is that people like Inmobiliaria Amor continue to have hundreds of clients and keep their doors open. We had an apartment for them to manage the rental. After several years in which we paid religiously 'to keep it in their portfolio' without securing any rental, we asked for explanations and they told us that there were things to fix, such as updating the electrical installation. We then requested that they provide us with the keys, given that they had all the copies and... OH SURPRISE! They are nowhere to be found. After going several times and receiving no interest or help from them, we had to hire a locksmith to enter our property. Upon opening the door, the surprise is even greater. Windows open, the parquet floor damaged by water ingress, pigeon skeletons on the floor, as well as droppings from those same animals. They did not inspect the apartment when the last tenant (year 2011 or 2012) returned the keys, and had left holes in the walls, removed all the furniture, a huge hole in the kitchen door, the gas outlet from the kitchen connected to a non-working extraction system (it brought the kitchen fumes throughout the apartment....) and many more things that I prefer not to mention. However, their monthly receipt is on time! We have requested several times to meet with a manager but have had no response. This is the kind of people from this real estate agency.

Negative experience: The worst experience of my life. Since I started studying, I have lived in rented accommodation, first alone and then, until now, with my family. I know what I am talking about. Rude, liars, arrogant... and a countless number of other things. The service and attention were terrible, the property was in a lamentable state, and forget about getting your deposit back; they look for excuses and lies to avoid returning it. I do not recommend it.

Negative experience: I have been asking them almost daily since November to come and fix the humidity and mold all over the bedroom wall, they don’t respond to calls or emails. At first, it was just humidity, but it spread to the mattress and pillow. It’s mold. I'm afraid to be in the room for fear of getting sick. They don't pay attention to me or help me. €250 a month for an apartment with mold... I would rather commute every day from my city than stay here to sleep. There were months when I hardly set foot in the apartment because the whole wall was covered in mold and it wasn't livable conditions. I suppose it must be similar to living on the street.

Negative experience: I have tried to contact by phone several times over two days of two different weeks. It has been impossible. A recorded voice told me that all lines were busy and to please hold. The last time I tried, I had to hang up after waiting 15 minutes. This doesn't happen to me even with telephone companies; not even with the administration. I don’t care anymore. There are other companies that do want to work and attend to people.

Negative experience: For years they charged us bills that we were not supposed to pay. When we realized and claimed it, they informed us that they would stop being our management agency. Furthermore, they have not been able to clarify doubts (incompetence) and have treated us disrespectfully and rudely.

Negative experience: Disastrous by any measure. They don’t answer the phone, don’t respond to emails, don’t return calls, and when you do talk to them, they are always rude. When faced with any issue, they behave like pirates, and I could write half a book about their fabrications and the problems they caused me. If you are a landlord, run away from them, and if you are a tenant, run away even faster.

Negative experience: This agency is absolutely pathetic. When you have a problem, they don't answer emails or the phone, you show up there and a guy who is a jerk with manners that leave much to be desired receives you. Years ago, it was the only real estate agency in Santiago; now, with the competition and the good work of other agencies compared to their disastrous service, they have been put at the back of the line for real estate in Santiago. It seems they are bitter about that and they take it out on the customer. I do not recommend it at all, especially for the students looking for an apartment, be careful with them.

Fantastic experience: TO ME, ANXOS VÁZQUEZ, IT SEEMS LIKE A SERIOUS AGENCY. I WOULD LIKE MY APARTMENTS TO BE RENTED BY THIS AGENCY, AS I WOULD FEEL CALM ABOUT ANY PROBLEMS THAT MIGHT ARISE THROUGHOUT THE YEAR. THANK YOU

Fantastic experience: Good service, good professionals.

Fantastic experience:

Fantastic experience: Inmobiliaria que es como una institución en santiago por conocimientos, experiencia y trato familiar, en mi caso por gestión de comunidades . Conocen muy bien el trabajo que desempeñan.

Fantastic experience: Eficientes al máximo nivel.

Fantastic experience: Atención rápida y buen servicio

Fantastic experience: Inmobiliaria muy responsable, muy recomendable, y eficaz todo su trabajo. Desde el primer día a disposición hasta conseguir la casa.

Fantastic experience: Excelente inmobiliaria.Trato muy amable. Conseguimos en alquiler el piso que deseábamos.

Fantastic experience: Una administradora de inmuebles grande de San Santiago

Fantastic experience: muy atentos y agradables

Negative experience: Boa sorte se queres que che collan o teléfono. Dá igual a época do ano ou para o que sexa. Moi mala praxis á hora de resolver os problemas hai que estar constantemente detrás deles para que fagan as cousas. Dan máis traballo do que aforran.

Positive experience: competentes.

Positive experience: La agencia inmobiliaria , más conocida en Santiago de Compostela

Negative experience: No me gusta

Negative experience: Desastre ,hay que actualizar los métodos. Los contratos etc

Negative experience: Aquí hay silencio administrativo para todo señores, no recomendado.