rentalibre.com - Jerez

Negative experience: My partner was looking at an apartment to rent for a long term. When they contacted them to inquire about the booking conditions, they were informed that they had to pay the reservation and the monthly rent. Once they visited the apartment and were about to make the reservation, they were told that they also had to pay the mediation fees of the real estate agency for the first year, which is equivalent to another monthly rent. This expense, when it comes to long-term rentals, should not fall on the tenant since last year, when the law was updated. This was not reflected in writing in the contract, of course. A disaster.

Negative experience: I was interested in a long-term rental in Jerez de la Frontera. During the first call, I asked about the requirements to reserve the apartment, and I was told that a one-month deposit and the first month's rent should be paid, meaning two months, nothing more. Later, we scheduled a visit, and everything was perfect. The treatment was very good, and they mentioned the pros and cons of the area. Carmen told me that they provide a service during the first year and that any issues should be directed to the real estate agency for mediation. I visited the apartment and said I would like to reserve it. When she confirmed that I could rent it, she mentioned that I had to make a reservation for one month's rent for 'the first year's services,' services that should be paid for by the owner, and in this way, they masked it by offering an 'external service' in the contract. I found out the price of this service the day I went to make the reservation, which I find incredible, and according to her, it wasn't clear to me when I visited the apartment (I repeat, this expense was never mentioned, so I have to pay for three months' rent, one of which is for the real estate agency). I have seen in previous comments that another person was also charged the real estate management fees, which the law states should be paid by the owner. I find it inconsiderate that they hold back this service until the end, after having previously asked what was necessary to rent the apartment.

Negative experience: DREADFUL experience. We trusted their service to rent a property for which the real estate agency was responsible for all management related to the lease: key delivery, contract signing, response to damages caused by the normal use of the property, etc. In short, they would be the reference point since the owner agreed with them and made it clear that she did not want any contact with the tenants. Well, when the lease contract ended and the key check and delivery took place, both parties (the real estate agency and us) signed that everything was correct. After a few months of not receiving the deposit, we contacted them, and they told us that it was impossible to reach the owner. After more than a year and a half, during which we filed the appropriate claims with consumer protection (which, by the way, this agency REFUSED to receive, I understand they were unaware of their obligation); and after the trial, we recovered our money. I want to emphasize that at all times they evaded the responsibility assumed in managing the rental. Their explanation was that they did not have the deposit money, which we understand as logical, but what we demand as their RESPONSIBILITY is to provide us with a response as tenants: if they do not return the deposit, we must know the reasons, and they must be in writing and noted at the time of key delivery. In addition to all this, when we moved in, the inside of all the closets was filled with furniture as if it were a storage room, making them completely unusable. We had to pay for the rent of a storage room to keep all these belongings and thus be able to use the closets. Of course, the agency did not inform us of this beforehand nor did they offer a solution other than to say that the owner did not want to know anything about the tenants or the apartment. There was also a tall piece of furniture that was completely broken which we had to disassemble and throw away, a fact that Carmen informed us about on the day we moved in, but she did not do this beforehand, nor did they. Therefore, the apartment was not FIT to move in, hiding all this information.

Fantastic experience: Highly recommended.

Fantastic experience: Very good service and a great help when leaving your property in their hands. In these times of uncertainty, generating trust and leaving such important tasks in the hands of others is not easy, but it is always a good decision to count on them, specifically with Carmen. 100% recommendable.

Fantastic experience: Carmen Gago handled my Rental in Jerez de la Frontera She was professional, on point and very knowledgeable. She did it all, advertising, showing, screening and utilities transfer assistance. They will draw up the contract and everything is available electronically. She got me a very reliable tenant. Compared to other agents I have dealt with her service was above and beyond. Gracias Carmen

Negative experience: 1. The opening times at Google are wrong. We arrived at 16:30 h but they open at 17:00. 2. The house we saw in the Internet was sold already. 3. Instead of asking us what they can offer us instead and what we are searching for, they only said: "the house is sold. Good bye." Strange. Not enterprising.

Negative experience: I have been trying to contact you for days from the website to WhatsApp. YOU DON'T EVEN BOTHER TO CHECK IT. I CALL YOUR PHONE AND IT SAYS IT DOESN'T EXIST. I WRITE TO YOU BY EMAIL AND YOU DON'T EVEN RESPOND....... 0 PROFESSIONALISM. IT SEEMS TO ME THAT YOU ONLY ATTEND TO WHOMEVER YOU FEEL LIKE, AND THAT SAYS A LOT ABOUT YOU......

Negative experience: They advertise long-term rentals on Idealista stating that the fees must be paid by the client according to the obsolete regulations of Decree 218/2005, when in 2023 a new regulation has just come out that states the opposite, that the owner must cover the costs. It is bad practice as a real estate agency; in order to profit, they do not require what they should from the owner and harm you as a tenant by making you pay an abusive amount of money.

Negative experience: I find a promotion for semi-detached houses under construction on Idealista for about €65,000. I contact them and in the email, that price is confirmed again, which seems very low to me. We call by phone and in conclusion: they lie. They explain that that price corresponds to what has been constructed so far (40%), and that the total price is around €150,000, which is for a project that was left unfinished and for which they need to find 8 buyers to resume. It smells fishy. If they start by lying or hiding information in the ad and in the first informative email, what else will they lie about later? What do they intend? I don’t understand why they waste people’s time like this.

Fantastic experience: Great professionals who know how to listen and are willing to help in any adversity. Congratulations

Fantastic experience: I can only thank you for the exceptional treatment you gave me. It's lucky when you find real professionals, and this was my case. I didn't have to worry about anything, I was fully informed at every step of the purchase process. Doubts or uncertainties, which I understand are normal when one decides to buy a home, were resolved with professionalism and closeness worthy of praise. From beginning to end of the purchase it has been a pleasure to be in your hands. My agent was Ana Martín, and I can't say more than, thank you Ana!

Fantastic experience: Thanks to a friendly approach, excellent know-how, and great industry knowledge, I had a very positive experience. I wouldn't hesitate to require their services again if I needed them.

Fantastic experience: Muy agradecidos a Carmen y su equipo por ayudarnos en todo momento con la gestión de la compra de nuestra casa. Siempre dispuestos a solucionar nuestras dudas rápidamente. Un 10!

Negative experience: Porque no os puedo evaluar sin estrellas, pero no sois nada profesionales. Fui a ver un inmueble y cual es mi sorpresa que cuando llego había más de 4 parejas, aquello parecía una jornada de puertas abiertas, no me explicaron nada, simplemente entra y empieza a verla. Atención cero patatero y trato nefasto y luego sin apenas hablar te hace firmar el típico documento de visita en el que se llevan el 3% por no hacer nada, bueno si, abrirte la puerta. Y encima cuando le dices que no es normal que te atiendan así te contestan en plan borde que no será normal para mi. Luego cuando hablas para dar una señal te dice que no, que primero vayas al banco a ver si te Dan la hipoteca y en caso de que te la den hablamos de señal para reservar. Otra cosa, tenéis que tener el 20% del valor de la casa, si no no molestarlos porque.no te la van a enseñar. Si queréis que os hagan sentir mal, que os traten como a borregos y con la punta del pie, esta es vuestra inmobiliaria más adecuada para ello.

Fantastic experience: Comida espectacular y personal muy amable y atento

Fantastic experience: Ana tiene la experiencia, profesionalidad y ¡paciencia! para que la búsqueda sea eficiente.

Fantastic experience: Muy profesionales e implicados ¡totalmente recomendable!

Fantastic experience: Grandes profesionales y muy buen trato a clientes con asesoramiento personalizado

Fantastic experience: Todo perfecto, Ana nos resolvió todo tipo de dudas dándonos solución de inmediato, rapidez en la venta de la vivienda con un trato excepcional. Muy contenta de elegir Rentalibre. Recomendable 100%

Fantastic experience: Hemos invertido en un inmueble en Jerez y la verdad tenemos que dar las gracias a Ana por toda la gestión, nos facilitó bastante todo el proceso y estuvo atenta a cualquier duda que teníamos. Recomendable.

Fantastic experience: Han demostrado ser unos excelentes profesionales.

Fantastic experience: Una inmobiliaria, comprometida sería y buena atención, gracias por todo. Saludos

Fantastic experience: Son unos grandes profesionales, quedé encantado con su gestión.

Fantastic experience: Equipo de profesionales, con experiencia y cercanía que dan seguridad en los trámites de compra-venta y alquiler. Delegar en asuntos que se me escapan ha sido un acierto. Gracias por vuestra ayuda y asesoramiento!!!

Fantastic experience: Mi valoración va dirigida a la agente Ana Martín. Ana nos vendió una casa y un lugar, en nuestro caso el centro de Jerez mostrándonos rincones y calles de interés sin escatimar en dedicarnos tiempo y explicaciones. Se involucra por completo durante y tras la compra de la propiedad aconsejando sobre la mejor opción para el cliente. Magnifica y continua comunicación tanto por wasap como en persona. Totalmente recomendable. Mil gracias Ana.

Fantastic experience: Very grateful to Carmen and her team for helping us at all times with the management of the purchase of our house. Always ready to solve our doubts quickly. A 10!

Fantastic experience: Me acabo de comprar una vivienda con la Inmobiliaria Renta Libre y toda la gestión ha sido realmente extraordinaria. Desde el principio me han asesorado y acompañado en todo el proceso, me han resuelto toda clase de dudas sin tener que preocuparme por nada. Destaco la profesionalidad y seriedad que transmiten desde el primer contacto. Sin lugar a dudas la recomiendo a cualquier persona que esté interesada en comprar o vender una vivienda.

Fantastic experience: Aconsejo vuestra inmobiliaria,por propia experiencia,hemos vendido la casa y desde el minuto cero todo correcto,atentos y muy educados,en especial a Ana,que en todo momento ha estado ahí para dudas ,para el proceso de la venta,trámites,gestiones y siempre atenta y con una sonrisa.Enhorabuena!volvería a repetir con vosotros,muchas gracias.

Fantastic experience: Genial todo

Fantastic experience: Aconsejo vuestra inmobiliaria,por propia experiencia,hemos vendido la casa y desde el minuto cero todo correcto,atentos y muy educados,en especial a Ana,que en todo momento ha estado ahí para dudas ,para el proceso de la venta,trámites,gestiones y siempre atenta y con una sonrisa.Enhorabuena!volvería a repetir con vosotros,muchas gracias.

Fantastic experience: Positive: Professionalism , Quality , Responsiveness , Value

Positive experience: Helpful and a few words of English. Prompt and friendly.

Fantastic experience: Positive: Professionalism , Quality , Responsiveness , Value

Fantastic experience: Eficacia, rapidez y transparencia por parte de Carmen en cuanto asunto alquiler de la vivienda, así como trato cercano y amabilidad.

Negative experience: Llame para visitar un piso de alquiler. Me dicen que un tal "rafael" se pondra en contacto conmigo por que es quien lleva la zona de interes. Le digo que me corre bastabte prisa. No recibo llamada en dos dias. Vuelvo a llamar, me repiten lo mismo. La llamada nunca llego. Finalmente deduzco que el piso ya esta alquilado por que se elimina labpublicacion en la web. Creo que no estaria de mas que devolvieseis la llamada aunque sea para decir que no esta disponible.

Negative experience: CUIDADO! Te hacen firmar la hoja de visita y no te avisan con claridad de que te van a cobrar el 3% del PRECIO DE LA VIVIENDA que vas a comprar. En mi caso, lo firmé porque el vendedor los había contratado y el comercial de la inmobiliaria me insistía en que si no lo firmaba no podía justificar el trabajo de esa tarde ante su jefe. Al final, accedí, por hacerle el favor, y después de más de un año, un juez les ha dado la razón y nos ha salido la broma más de 10000€. Así que piensa bien si necesitas los servicios de esta gente, antes de firmar la HOJA DE VISITA!

Fantastic experience: Magníficos profesionales, que saben adaptarse a las necesidades de cada cliente. Trato inmejorable. Gracias por las gestiones realizadas y en especial a Carmen Gago Girón que fue quien se encargo de mi caso. Contactar con ellos ha sido una decisión totalmente acertada. 100% recomendable.