Ekíser

Negative experience: Not recommendable, they do not solve any problems, terrible attention, they are only effective at charging without taking any effort.

Negative experience: You are all tangled up and not resolving the problems, this is going nowhere. You are a disaster, I have been trying to speak with the person who manages a community, she is never available, I leave messages, which I'm sure they deliver to her, and she doesn't bother to call me. The day there is a meeting, either she leaves the management or I will leave and dispute that meeting. We have been dealing with broken lights for 8 months, an electrician was supposed to come yesterday, and we are still waiting. I have had an apartment since November and nothing, I do not exist, the only one who saves it is the person who answers the phone. And Silvia, who manages the insurance, the rest don't care at all. You are going to end up without two communities, I am fed up.

Negative experience: Attention! This company has contacted GOOGLE indicating that a review my partner posted a while ago about the company is misleading content. Totally false. The review is not to their liking, but I am reposting it to inform potential customers about the way EKISER operates. Ekiser is a personal opinion, but it is not the way... 'I will never recommend this company in my life. I have been attended by Maider. She is mistaken in assuming that her clients, those of us who pay her, should know the protocols and procedures she works with. People cannot be treated with such arrogance, especially after the disastrous handling of the matter. Maider, as a piece of advice if you want to take it: try not to assume that people know perfectly what you are talking about. When there is a problem, it would be better to explain it, a bit of self-critique if applicable, and then look for a solution. Customer satisfaction will probably be greater.'

Negative experience: Agency to avoid, contacting them and waiting for a response is a farce. Negligent in managing the termination of a property contract and trying to steal part of the deposit without justification. Reported.

Negative experience: I will never recommend this company in my life. I was attended by Maider. She is mistaken in assuming that her clients, the ones who pay her, should know the protocols and procedures of the company she works for. People cannot be treated with such arrogance, especially after the disastrous management of the issue. Maider, as advice if you want to take it; try not to assume that people perfectly understand what you are talking about. When there is a problem, it would be better to explain it, a bit of self-criticism if applicable, and then look for a solution. Customer satisfaction will likely be greater.

Fantastic experience: Formality and efficiency

Fantastic experience: Attentive in the processes

Positive experience: Good attention and service

Positive experience: Efficient service

Positive experience: No problem

Fantastic experience: Human team and very professional

Positive experience: professional services in the management of our Community of Castillo de Gorraiz

Positive experience: Professionalism and good service.

Fantastic experience: 100% recommendable!! Complete trust!!

Fantastic experience: Magnificent work, immediate response.

Fantastic experience: Whenever I need them, they are there, thank you and best regards!

Positive experience: Good phone service but not so good at resolving issues.

Fantastic experience: Well, after several years managing my Community, I have good evidence of effectiveness, problem resolution, and professional treatment.

Fantastic experience: They manage our portal, and I have to say it's great!!

Fantastic experience: Very good experience, very professional.

Positive experience: They work better than others. They respond quickly to inquiries and events.

Fantastic experience: Very good professionals, they effectively address all issues that arise.

Positive experience: Very kind and efficient. Super involved people.

Positive experience: When you call them for any defects, they answer you right away and try to resolve it.

Positive experience: Serious and trustworthy property managers. Speed and efficiency in presenting the accounts.

Positive experience: Regarding our community and the time we have spent with them, we are happy.

Positive experience: Professional, approachable. The client and their needs are their priority. Highly recommend.

Positive experience: Good information through digital channels and availability by phone. It could be improved in traditional channels, considering elderly people.

Fantastic experience: Professional and attentive. They keep us informed of everything necessary, which builds trust. Thank you.

Fantastic experience: Good attention. Quick to respond and solve problems. Highly recommended.

Positive experience: Attentive administrators who always respond to inquiries. We are working with the envelope and they ensure we are informed at all times.

Positive experience: In my opinion, they do not reach the owners properly. Email communications do not always reach everyone nor are they effective in a community that is not exactly young. Cheers.

Positive experience: Ekiser's work is positive. Thanks to Ekiser, we have learned about the current state of the community of neighbors, we have received valuable information, and this is always appreciated.

Positive experience: They are our community managers. The truth is that they are doing quite well. Communication, reliability, speed. We are grateful for your work.

Positive experience: They care about the well-being of the customers, being attentive and quick, they solve incidents and offer and present advances in the community. Thank you for your work.

Negative experience: I called to request some meter readings on behalf of an owner. They told me that they cannot provide them without authorization. There's no problem complying with their rules, but things can be explained in a nice or unpleasant way; it's a shame they've chosen the latter.

Positive experience: My experience with Ekiser is exceptional. I arrived at the Irunlarrea community two years ago. At night, I could hear the noise from the streetlights; my poor neighbors' elderly had been listening to it for years, and they said nothing. I contacted Ekiser, and the problem was solved. They managed the Town Hall, etc. ..Very happy!!

Negative experience: My son and his girlfriend viewed a rental apartment with Belen. When they decided not to rent it, as they are entitled to, the agent's anger was completely unacceptable. With insults and disrespect towards them. Regrettable. Certainly a poor professional. I would not recommend this real estate agency at all.

Negative experience: I will give my opinion as a client of this administrator, in one word TERRIBLE... He doesn't care about the community at all, only about collecting fees. He doesn’t solve any problems, just puts patches on them; for example, if a door hinge breaks, he welds it and that’s it, he doesn’t even paint over the weld. If the handle of the main door breaks, he replaces it, but it’s never the same as the other door... If a button breaks, he replaces it, but each one is different... You call to fix the garage door because it makes annoying noises, and they don’t pay any attention. I've been waiting for 3 weeks for someone to come and grease the hinges, but no one shows up. The funniest thing is that when you call, they ask which floor you are calling from, only to turn you against the other neighbors... Let me explain, some time ago the garage door is just below my bed, and it turns out that the door was stopping against the building's inner façade and making an unbearable noise. The solution was to reduce the speed of the door so that it wouldn’t hit the wall so violently, and when a neighbor called to say that the door moves too slowly, they told them it was because I complained.... Instead of providing a definitive solution, they just blame me, even though the administrator himself measured the noise level of the door, which exceeded 50 dB when the legally allowed level is 30 dB at night... On another occasion, the electronics of that door broke down... the solution was to change all the electronics with a new garage remote, which many neighbors weren’t even informed about, and they just banged on the door trying to open it, all because this administrator doesn’t care about ANYTHING. SHAMEFUL!! 10 months later... still the same, you call for them to solve problems and they don’t pay any attention... they do reply to reviews to look good in public if they bother to respond. This company is so unprofessional.

Negative experience: I have never seen such a disastrous management in my life. For months, I have contacted them for different reasons, and not once have they been able to solve anything. Having a schedule until 14:00 seems to me to be more cheeky than anything else, and even so, if they attended to you properly during that time... But, you call and they don't answer, they leave you on hold without prior notice, they answer and don't know what to tell you. I hope the company invests a little more in training for its employees because the image they present is terrible. They should be the intermediaries between the community insurance and property owners, and they don't even know which way the wind is blowing. I give them 2 stars for being benevolent because the service they provide is the worst I have seen in years.

Fantastic experience: Me gusta vuestra profesionalidad

Fantastic experience: Gracias por vuestra profesionalidad!

Fantastic experience: Excelente el servicio que nos brindan.

Fantastic experience: Trabajan de manera eficaz y cercana. Gente de confianza

Fantastic experience: Ha sido un placer trabajar con ellos. Son muy profesionales y cercanos, siempre tratando de solucionar cualquier problema que pueda surgir.

Fantastic experience: Siempre muy bien atendida

Fantastic experience: Estupenda gestión de nuestro edificio. En mi experiencia, informan magníficamente cuando se les consulta con algún problema referido, tanto a la comunidad en general, como a los problemas individuales

Fantastic experience: A pesar de lo problemático y complicado que resulta la gestión de la Envolvente térmica de la Comunidad, con un trabajo enorme en la solicitud de ayudas a GN del IDAE, gestión de gastos , petición de prestamos, problemas con inquilinos y empresa que hace la obra y mil etc. mas, siempre atienden correctamente y con celeridad.

Fantastic experience: Muy buen servio

Fantastic experience: Todo bien

Fantastic experience: Siempre me han respondido, atendido y solucionado el problema en el momento. Se agradece!

Fantastic experience: Me gusta el canal directo de comunicación con Ekiser mediante la App. Alguna incidencia en la comunidad de vecinos que les he dado parte por ese medio ha sido respondido en muy breve tiempo e, importante resaltarlo, solucionado o en vías de solución. Además, se ponen en contacto contigo en muy breve tiempo una vez que les informas de alguna cosa. Referente a los temas de gestión y administración de la comunidad, la verdad es que no dispongo de información al respecto pero la junta parece contenta con su servicio.

Fantastic experience: Lo recomiendo por muchas razones lo primero es, que son un equipo muy profesional…… cuando les llamas para cualquier consultas, son muy amables y siempre buscan soluciones.. ahora mismo me dicen por otras partes, que él mismo servicio que no dan ellos pagaría menos, les diría que no. Lo recomiendo sin ninguna dudas…………

Fantastic experience: Muy buena experiencia ,muy profesionales

Fantastic experience: Equipo muy profesional , siempre dispuestos ha facilitar cualquier asunto solicitado , muy recomendables

Fantastic experience: Llevaba muchos meses buscando un piso en alquiler , a mediados de abril recibí una llamada para visitar un piso, el cual cumplía con todo lo que necesitábamos; ubicación, habitaciones, garaje, trastero, unas vistas excepcionales y un buen precio pero lo mejor de todo fue la persona que se hizo cargo de las gestiones, Belen A. es una gran profesional que nos dio todas las facilidades para poder adquirir dicho piso en alquiler. Un contrato justo y claro de entender. Llevamos 17 días es el nuevo piso y estamos encantadas. Es un agradecimiento a los profesionales de Ekiser, y los recomendaríamos al 100%.

Fantastic experience: Puedo decir que llamo a EKISER para varios asuntos telefónicos y siempre me han atendido con profesionalidad y siempre atentos y dispuestos a ayudarme, la verdad es que estoy muy contento con sus servicios. Un placer.

Fantastic experience: Profesionales y atentos. Nos mantienen informados de todo lo necesario y eso da confianza. Gracias.

Fantastic experience: Atención personalizada ,resolutiva muy atentos cuando se consulta alguna duda

Fantastic experience: Fácil acceso a los profesionales, y buena aplicación para incidencias. aunque cuando metes la incidencia, no se ve cuando esta hecha o solucionada. Muchas gracias

Fantastic experience: Muy profesionales y sobre todo, resolutivas

Fantastic experience: Como vecino en la junta económica de mi finca y administrado de Ekiser , debo de trasladaros mi agradecimiento tanto en aspecto personal como en el profesional , puedo dar fe que se preocupan de los aspectos económicos de nuestra finca

Fantastic experience: En mi comunidad nos llevan Marcos y Diego. Siempre responden con rapidez. Ayer sin ir más lejos mande un correo a Diego y en menos de una hora tenía al técnico haciendo el servicio. Así da gusto.

Fantastic experience: Muy contentos con su gestión de nuestra comunidad.

Fantastic experience: Buena atención. Rapidez a la hora de contestar y solucionar problemas. Recomendables.

Fantastic experience: Muy buena gestión

Fantastic experience: Da mucha seguridad tener un equipo de confianza, por lo que a uno le pueda pasar. Siempre responden.

Fantastic experience: Muy atentos. Responden muy rápido; siguen estando ahí siempre, cuando tuvimos su relevo tras la pandemia. Nosotros somos una Comunidad con gente joven que vive sola, se desenvuelve bien, y estamos casi todos trabajando 8 horas nuestro turno... ya terminando muchos de los préstamos!... Es una ciudad pequeña Pamplona, pero con mucha reseña... Muchas gracias hasta hoy. Muy atentos. Responden muy rápido; siguen estando ahí siempre, cuando tuvimos su relevo tras la pandemia. Nosotros somos una Comunidad con gente joven que vive sola, se desenvuelve bien, y estamos casi todos trabajando 8 horas nuestro …

Fantastic experience: Saber que estás administrado por unos profesionales de garantía, te dá una confianza total. Seguir así. Muchas gracias. Ezkerrik azko.

Fantastic experience: Empresa comprometida, siempre una respuesta a mis demandas

Fantastic experience: Ana es una persona encantadora, intentó ayudarnos en todo en lo que estaba en su mano, y gracias a ella ahora estamos en la casa que se ajusta a nuestras expectativas

Fantastic experience: Gestoría con la que trabajamos en dos comunidades. Escelentes personas y Profesionales.

Fantastic experience: Très bon service et amabilité. Merci ! Servicio excelente y muy amables. Gracias !

Fantastic experience: Muy buenos administradores y rápidos en resolver

Fantastic experience: Hemos sufrido un siniestro en casa y Ekíser nos ha proporcionado apoyo con los seguros y los servicios de limpieza para llevar a cabo los trabajos de rehabilitación

Fantastic experience: Con Ekiser me siento tranquila. Cuando ha habido un problema en mi casa, siempre se han portado y me lo han solucionado. La comunicación por email es muy fluida. Te contestan enseguida y te dan la solución. En mi caso, muy satisfecha!

Positive experience: Correcta atención telefónica y de gestión aunque un poco limitada en lo extraordinario (Por ejemplo en pedir recibos poco habituales). Me gustaría una inspección mas precisa por el inmueble Monjardin 14 para detectar lamparas fundidas, manillas y pernos de puerta sueltos , bombines de puerta sueltos, etc.

Fantastic experience: Ekiser nos ha llevado todo el tema de la obra de la fachada ventilada y no hemos tenido ningún problema. Gracias

Fantastic experience: He contratado Ekiser para que gestionen el alquiler de mi piso y estoy encantada. Todo han sido facilidades, ningún problema, se encargan de todo de una manera muy eficiente. Muy buenos profesionales. He hecho una buena elección.

Fantastic experience: Siempre a nuestro lado.

Fantastic experience: Trato genial

Positive experience: Me gustaría conocer

Fantastic experience: Correcta gestión de fincas. Siempre bien informados

Fantastic experience: La mejor Inmobiliaria, un trato excelente y super amables

Positive experience: Administración de fincas con larga experiencia en el sector.

Negative experience: Competentes, pero no demasiado implicados.

Fantastic experience: Eficaces, eficientes y ágiles en el proceso. Recomendables

Fantastic experience: Trato magnifico. Gran profesionalidad.

Fantastic experience: Competentes, rapidez y cercanía. Gracias!!

Positive experience: Excelentes profesionales y siempre en contacto con sus clientes.

Positive experience: Llevo años con una incidencia que no resuelven, el resto de los tramites correctos.

Fantastic experience: Buenos profesionales pero sobre todo buena gente!!

Fantastic experience: Atentos, responsables, eficaces. He tenido varías oportunidades para confirmarlo.

Fantastic experience: Siempre que se les necesita, te escuchan y resuelven los problemas surgidos.

Positive experience: Pues estoy contento con EKISER por ahora en lo que se les a necesitado han estado ahí .

Fantastic experience: Llevamos años con ellos como administradores en la comunidad. A mi parecer, son efectivos, resolutivos y transparentes.

Fantastic experience: Estamos muy contentos con ustedes y como llevan el tema de la Comunidad,Gracias y un Saludo

Positive experience: La comunicación es correcta y a tiempo. Alguna deficiencia en el tiempo empleado en resolver alguna cuestión que hemos tenido

Fantastic experience: Gente muy competente ! Le van mi piso y me siento muy bien acompañada ! Gracias !

Fantastic experience: Cualquier duda que tengas la resuelven con rapidez. Por sacar algo menos bueno, no disponen de un teléfono 24horas para cualquier emergencia