Inmobiliaria Elkano Bilbao - Santutxu

Fantastic experience: I contacted this real estate agency because I wanted to sell my apartment. The service was very professional and friendly at all times. Aitor, one of their agents, sold my apartment in record time! And despite the sale being a bit complex, I felt supported and advised throughout the entire process. Highly recommended! Thank you for everything!

Fantastic experience: Great service and management, good advice!

Fantastic experience: Very happy with the service

Fantastic experience: They sold me the house in record time and took care of all the paperwork brilliantly, thank you very much Aitor for your kindness.

Fantastic experience: It has been fantastic working with them, very approachable. Professionals!!! Thank you Marta and Aitor.

Fantastic experience: I am delighted with the attention and treatment I have received. They helped me find what I was looking for.

Fantastic experience: Great service!! They made the process very easy for us.

Fantastic experience: A very professional and friendly service. Marta and Aitor assisted us with the sale of our apartment. The treatment from both of them was excellent, and they were charming at all times. They resolved all our doubts, which gave us a lot of confidence. We would not hesitate to recommend them and would come back again.

Fantastic experience: Great service, everything was made easy for us. We went to other real estate agencies and they kept giving us obstacles. I recommend it 100%.

Fantastic experience: I contacted this real estate agency because I wanted to buy an apartment, and thanks to the attention of Marta, one of their agents, everything was great! Excellent service, attention, and quick management.

Negative experience: We started by overvaluing the apartment to flatter the sellers and began to lower the price in the first month and subsequent ones. They notify you that they will visit the apartment. You show up unannounced and nobody appears. You wait an hour and go to the office (Santutxu) and they have the nerve to say three times that they were there at the agreed time and tell you a story about everything they liked about the apartment and part of the buyers' lives. And the kicker is that the final buyers were never offered the apartment at the last agreed price according to the buyer. This is a summary because there is a lot more to write about. I will never let them sell an apartment for me again.

Negative experience: My name is Jose María, I am 75 years old, and after traveling and living in different places, I decided to find my permanent home to retire peacefully here in Bilbao. I was introduced to this agency through acquaintances, and I trusted them completely. They offered me a very interesting project of a fish market converted into a home through one of the employees at this office, who also buys, renovates, and sells properties. I decided to dive into the project by formalizing it with a deposit contract in which I made a down payment of €20,500. I needed to sell a family home in Ondarroa to make the final payment. Unfortunately, the timings did not match, and to my bad luck, instead of offering me alternatives like making an annex to the deposit contract extending the writing deadline by a couple of months, I lost the deposit I had left. With the anxiety that comes with losing that amount, they offered that if I wanted to recover that amount, I would have to buy with it, and they would deduct it from the total purchase price. This happened in December 2022. As of today, I have not received any offer other than a photo of a plan without even knowing the price of a property that does not meet my needs. I have felt anxious, disappointed, cheated, and ignored.

Negative experience: You call with the hope of seeing an apartment you like, and they play with your hopes. You call, and they tell you they don't know if it's sold because each person handles a different area. They promise to inquire and to call you back without fail, but as of today, they haven't called you. You call again, and they say they can't locate the guy. It seems like you are the one selling the place! After 2 days, you call, and they also don't pick up the phone. Thank goodness I'm not the one selling the apartment; otherwise, it would be a lost sale....

Positive experience: Everything was easy and professional attention.

Fantastic experience: Poner 5 estrellas es poner poco, han vendido mi piso en dos semanas, Aitor y Ainhoa mil gracias por ser así , grandes profesionales pero sobretodo grandes personas. Totalmente recomendable .

Fantastic experience: Un trato excelente y muy contentos con la gestion

Negative experience: No le recomiendo a nadie la inmobiliaria ELKANO (LA DE SANTUTXU) ni volvería a trabajar con ellos en ningún caso. Esto se debe principalmente a dos motivos. El primero a que tienen una total falta de respeto hacia el tiempo de los clientes (mientras a ellos les pille en horario laboral, les da igual el esfuerzo que tengas que hacer para acudir a las citas y juegan sin ninguna consideración con tu tiempo). Por otro lado, la chica que está en la oficina no es competente ni profesional. Cuando le tuve que preguntar por dos temas técnicos, contestó lo primero que se le ocurrió, de manera que casi acabo pagando por un certificado que no me hacía falta y que costaba bastante dinero. Entiendo que alguien sea nuevo y no tenga los conocimientos, pero basta con que se informe antes de contestar en lugar de soltar alegremente lo primero que se le ocurre. Se supone que contratas a una inmobiliaria porque son ellos los profesionales que te van a dar un soporte y en este caso fueron varias las veces que no estuvieron a la altura.

Negative experience: Les contacté vía formulario a través de idealista y les he llamado al menos en seis ocasiones sin que me hayan devuelto la llamada. Llegué a llamar a otra inmobiliaria de la misma franquicia y me dijeron que les darían el recado. Hasta hoy. Vosotros habéis tenido noticias de ellos? yo tampoco. Tenían el piso que me interesaba en exclusiva, si yo fuera el cliente propietario estaría muy decepcionado; afortunadamente no lo soy. Luego protestarán porque las inmobiliarias tienen fama de cobrar por no hacer nada.

Fantastic experience: Atención maravillosa y un gran cuidado del cliente.

Fantastic experience: Encantados con la gestión y el trato recibido por esta inmobiliaria. Recomendable 100%.

Fantastic experience: Encantada con Aitor el gestor que nos llevó la compra de un piso. Nos cambio lo de la luz y todo. Recomiendo 100 por 100.

Fantastic experience: Trato familiar y cercano. Honestidad y transparencia. Valores muy apreciados cuando a los compradores nos surgen dudas e inquietudes en la compra de vivienda. Muchas gracias equipo!!!!

Fantastic experience: Muy contentos con los servicios prestados por la inmobiliaria. La atención de Miriam, la profesional que nos atendió, ha sido fantástica; 100% disponible y resolutiva en todo momento.

Fantastic experience: Un trato excelente y muy contentos con la gestion

Fantastic experience: Mis padres están muy contentos con la gestión de la venta de su vivienda (febrero 2022). Buen trato y comunicación. En todo momento, Miriam les mantuvo informados de los posibles compradores interesados a los que les enseñaba la vivienda. Totalmente recomendable.

Fantastic experience: Aitor me ha captado la idea desde el primer momento, ha sido una maravilla encontrar la vivienda que buscaba en poco tiempo y con todas las gestiones que supone bien hechas. Sin duda volveré a apostar por vosotros para la próxima, muchísimas gracias a todo el equipó.

Fantastic experience: Mi experiencia ha sido muy positiva. Primero en una compra y después en el alquiler de una vivienda. Ellos se han encargado de la selección y de todas las gestiones. Gracias Miriam.

Fantastic experience: Excelentes profesionales, para recomendar totalmente satisfecha ademas de cercanos un abrazo

Fantastic experience: Experiencia, buen trato y profesionalidad. Máxima confianza en ellos

Fantastic experience: Profesionalidad y trato cercano desde el primer momento. Total transparencia. Totalmente recomendable. Un placer trabajar con ellos.