Tenorio Gestoria Inmobiliaria

Fantastic experience: Un equipo atento, responsable y amable. Han aclarado nuestras dudas y nos han dado un trato muy respetuoso y agradable. Deseamos que todo vaya bien ahora que se empieza en el nuevo piso y agradecidos por el acompañamiento y por todo el apoyo en el proceso. Yeray fue muy amable, eficaz y cercano. Muchas gracias.

Negative experience: Son los administradores de nuestra finca en Radazul, y son un auténtico desastre. Después de llamar varias veces, me dicen que me devolverán la llamada a lo largo del día para resolver mi problema. Voy por la décima llamada y han pasado más de 10 días,y no me han devuelto en ningún momento ninguna llamada y mi problema está sin resolver. No les recomiendo para nada, no son formales.

Fantastic experience: I am delighted with the treatment, professionalism, and trust. I recommend it 100%.

Negative experience: They are scammers, they post fake ads that they use to steal personal data. It's people like this that give real estate companies a bad reputation. No shame!!! In response to their reply, I want to make it clear that what they state is a lie... I have spoken to them on 5 different occasions through various channels, and the response is that the person in charge of managing the property will communicate with me, which has been false. The only time they attended to me was to capture my data, and only to verify that a person close to me also reached out and experienced the same thing. So don’t deflect blame as if we are clueless. I knew they wouldn't care about my complaint since, as you can see, they are filled with bad reviews and still act poorly. But this is for other people, who may want to know who they are dealing with so that the same doesn’t happen to them. :)

Negative experience: Several times I have had to call to have things fixed.... And nothing, the fix in their documentation doesn't work, They do not respond to emails, you don't know if they read them or if they fix things for you. What a shame... I don't know if they lack staff or if they don't know how the computer system works to note everything.

Positive experience: You don't need to go to the office; they assist you just the same over the phone and computer.

Negative experience: Experts at washing their hands. It seems that the problem is always mine. They don't solve anything. Edit: It's not a pseudonym but a username. Why do you want me to identify myself if after many calls you haven't solved anything for me...

Fantastic experience: Happy with the good management and the care from the professionals Yeray and Fernando!

Negative experience: This manager not only does NOT manage, but also never replies to emails, leaves messages and does not return calls, nor does he visit the buildings he manages.

Negative experience: I cannot put into words the mistreatment received and the waste of time they made us go through, of course Yeray will always find the perfect excuses to look good. To experience mistreatment, it is not necessary to insult or raise one's voice. The mistreatment from Yeray came from the 'promises' made towards me regarding the reservation of an apartment, always trying our best to supply every demand for paperwork, but it was clear that from the moment we communicated, the apartment was already reserved for other people, a fact confirmed to us on the very day they published the notice. He will say, rightly, that he kindly answered the calls, and it's true, but in that kindness and promises, in his exact words, 'Gonzalo, don't worry, you are first on the list for the rental' and 'don't worry, you have time,' is where we placed our trust and lost a whole month during which we could have looked for another rental, with the effort that searching for guarantees entails, but these unscrupulous people do not care at all; with smiles and kindness, they promise you, only to tell you later without more: 'the apartment is already rented or we already have someone, sorry.' For this and more things that I will not mention, I ask you to stay away from these people, and I wish you do not have to deal with them.

Fantastic experience: Satisfied with the management of my property and above all calm, because I know that Mr. Fernando is a professional in the field, who carries everything out with extreme rigor and efficiency.

Negative experience: It is difficult to summarize so much incompetence and lack of professionalism from Mr. Fernando and Mr. Yeray.... please focus on other tasks, because this is not their forte...

Fantastic experience: After months of looking for a flat, back and forth with various real estate agencies, I found my home with Tenório Real Estate Management. From the first contact, everything was very practical, quick, and easy. Thank you very much, Fernando and Yeray.

Negative experience: A bunch of frauds

Negative experience: The most unpresentable, unprofessional, and useless people you could have to manage your community. We have been dragging a fault in a downspout for over a year, which is the community's responsibility. This has caused them to have to cut into the ceiling and wall of my kitchen several times, 'fixing the problem' until that leak finally ruined all my kitchen furniture, and they had to break it almost entirely to -this time yes-, truly fix the problem. Since that moment, more than three months have passed. The carpenter from the insurance came to measure and order the new kitchen, but he hasn’t received the go-ahead from the community’s insurance, which we continue to wait for patiently. Up to this point, everything is correct. I could think it's the insurers' problem, who are the devil and all you want. The real problem comes with Patricia, the person in charge of our situation and our claim who has done exactly: NOTHING to try to solve our relationship. Zero information from the insurance, zero information from the management, and zero information from the community. We have invested a lot of time calling this piece of work during the last three months in which I recall, we have lived without a kitchen. Her response: none. Three weeks ago, out of desperation, I started calling every two days, the result: 1. The first week this person was on vacation, and it seems that in this company (let’s give it the status of a company because they are registered in the commercial register, but we could call them many other names) if one of their workers goes on a month-long vacation, all cases they are handling come to a halt, even if dealing with serious cases that cause significant damage to other people, who let’s remember, are THEIR CLIENTS, meaning we pay them to make our lives easier. 2. The second week, she couldn’t attend to me because she was busy catching up with everything she had pending, her colleagues kindly let me know. 3. The third week the same evasive response: we went through various excuses from being busy, to just having left the office, to being on a call. The last two weeks, each call had the same result: 'leave me your details and as soon as she is free, I’ll tell her to get in touch with you.' TWO WEEKS and it seems that this poor exploited worker still hasn’t had 5 minutes to contact me or the bloody community insurance to help me solve the problem. The conclusion I draw from all this situation is that they are unpresentable, unprofessional, and zero resolvers, and in the end the ones who lose are their clients because due to the inefficiency of this management, now the homeowners' association for which they work will have to face a legal process since the civil liability for everything that has happened is theirs. Completely disappointed. If I could, I would give them -5 stars. --------------------------------------------- I update the review: The administrator called me -not the person in charge of the file-, to vaguely apologize and paternalistically justify himself in the complexity of managing the file (let’s remember that their job consists not only of managing the file but also the treatment and communication with the client, where they have failed). I must admit that the administrator was very cordial and polite and despite his apologies being quite scant, he made an effort to keep us informed of the next steps in the process. Although on the other hand, he also considered it appropriate to publish on Google Maps private data (specifically, the exact amount of compensation) from the claim file that should be protected by the Data Protection Law, or by simple professional decorum. So what has been lost is truly what has been gained.

Negative experience: He is the worst manager our community has ever had... I wish he would leave by himself... I wouldn't recommend him even out of necessity. He is very relaxed in his position of more than ten years. And he knows perfectly well who I am!!! I hope no community suffers from his lack of professionalism for those of us who have been 'aware' of his management!!!! But there are many of us in a community, right??

Negative experience: They intended to charge me (the tenant) the management fees for the property, when for a few months now it has been ILLEGAL and should be covered by the owner. DON'T BE FOOLED BY THEM.

Negative experience: We have been ENDURING a nightmare situation with an owner for YEARS... we have contacted this administration countless times and explained the situation, we have been SYSTEMATICALLY IGNORED, terrible management.

Fantastic experience: Como trato con varios administradores de fincas por actividad laboral, he visto varios formatos de actas y convocatorias siendo las de esta administración una de las más perfectas en su confección y ajustada a normativa

Fantastic experience: Great community management

Positive experience: Managed by high-level professionals.

Fantastic experience: Empresa ,con un gran compromiso con los clientes , dando un servicio de calidad en la gestión de comunidades de propietarios.

Fantastic experience: Buena atención

Fantastic experience: Muy bien, buen servicio y cuentan con App con la que puedes gestionar varias cuestiones con ellos

Positive experience: Desconocia está gestora en comparacion con la anterior de nuestra comunidad, cuyo nombre no quiero recordar. Me ha causado buena impresión. Atención telefónica eficiente y destacada. La respuesta fue rápida ante la incidencia surgida, que se resolvió a través del seguro contratado por la comunidad. Creo que son de confianza y dan valor añadido a la gestión de la comunidad y a la resolución de problemas.

Fantastic experience: Soy Presidenta de una Comunidad, les doy la máxima puntuación, por su profesionalidad, gestión, rápidez, honradez, implicación, educación, tacto... Seguiría, porque son excelentes, sólo tengo palabras de agradecimiento a su labor tanto profesional como humana. Gracias

Positive experience: Pues poco profesionales.. Solo van a vender, asesoramiento malo y los trabajadores muy vagos. No la recomiendo para vender un piso. No me he equivocado de inmobiliaria, Su inmobiliaria es poco profesiinal en el trato, y en relacion a los que se dedican a enseñar los pisos a los compradores, muy vagos. Yo me tenia que adaptar al horario del caballero para que pudieran ver mi piso. Para mi, mala gestion, mala organizaciin y para atenderte son muy vagos.. Yo no la recomiendo para nada.. .cuidado con esta inmobiliaria. ..Si, me he equivocado co. Usted y con el que tiene para hacer visitas a los que vendemos pisos. Pesima en el trato, y muy vagos

Positive experience: Siempre bien atendido aunque tengan a veces los datos desactualizados, como en mi caso. La venta de un piso y me llegan correos después de 2 años. Pero muy buena gestoría.

Fantastic experience: Trato muy bueno, amables y rápidos en gestión , me explicaron todo como propietaria de vivienda y si tengo duda escribo por correo y contestan en poco tiempo , la gestora muy empatica

Fantastic experience: Buena gestoría

Fantastic experience: Ok profesionales

Fantastic experience: Muchas gracias a todos por la atención que nos prestaron a parte de la buena comida

Fantastic experience: Gente seria y muy profesional y las chicas muy muy amables y simpáticas los recomiendo totalmente tanto para llevar comunidades como para alquileres.

Fantastic experience: Implicados en todo lo que administran y muy buenos profesionales.

Fantastic experience: Bien

Negative experience: Un fraude, he llamado en tres ocasiones y me han dicho que me llamarían, me persono en sus dependencias y me dicen que no costa que hubiera llamado, absoluta falta de profesionalidad y pocas ganas de trabajar. En definitiva, unos vagos.

Fantastic experience: Grandes profesionales a su servicio

Fantastic experience: Muchísimas gracias. Son excelentes profesionales. Tanto el administrador como el equipo siempre me han atendido y resuelto cualquier incidencia con suma rapidez.Gracias y felicidades por el trabajo