Dusan Inmobiliaria

Negative experience: Falta de profesionalidad total. Tienen un anuncio en idealista, llevo 3 días llamando y no es solo que no me contesten, es que me cuelgan directamente. Tampoco contestan por el chat. Una auténtica vergüenza

Fantastic experience: A trustworthy real estate agency, great service and highly recommended. Highlighting Monica's professionalism.

Negative experience: This business is a scam. We went to the supposed location and it doesn't exist.. be very careful

Negative experience: Beware of this real estate agency!!! They post pictures without any consent!! They uploaded pictures of me and where I also appear when I was a tenant in a property to sell the house and without even apologizing. Of course, I have taken legal action against this real estate agency and the person (client) who provided the photos, who is the owner of the house, to call her that because she is just as much a scammer as this bunch of crooks. Besides this, they do not verify the information provided to them and lie. They listed the house I was living in for sale with me inside, and some surprised neighbors (since I have been living there for 38 years) called, asked, and this so-called Mónica said that I was there as a squatter. Sorry? That’s why the house was being sold, haha. Imagine when I called and asked and had to listen to such nonsense when I have TWO PROVEN COURT RULINGS in my favor against the owner of the house... FOR FRAUD, including the national court. The truth is that the lady and owner of the house (to call her something) has more than 4 properties and none are declared. Besides, she has contracts in the name of a person who died over fifty years ago to not declare the properties in her name. And the conditions of the house, by the way, were and are shameful. You have no shame! Very little professionalism. They are a bunch of UNPREPARED IDIOTS!!!!!!

Negative experience: Beware of this real estate agency!!! They upload photos without any consent!! They have uploaded my photos and ones where I also appear when I was a tenant in a property to sell the house, and without even apologizing. Of course, I have taken legal action against this real estate agency and the person (client) who provided the photos, who is the owner of the property, as it were, because she is just as fraudulent as these crooks. Apart from this, they do not verify the information provided to them and they lie. They listed the property I was renting for sale with me inside, and some surprised neighbors (since I have been living there for 38 years) called, asked, and this so-called Mónica claimed that I was there as a squatter, excuse me? Is that why the property was being put up for sale? Hahaha. Imagine when I called and asked and had to listen to such nonsense when I have TWO COURT RULINGS in my favor against the owner of the property... FOR FRAUD. Including the national court. And the truth is that the lady and owner of the property (if I can call her that) has more than 4 properties and does not declare any of them. Furthermore, she has contracts in the name of a deceased person over fifty years ago to avoid declaring the properties in her name. And the condition of the property, by the way, was and is disgraceful. You have no shame! Little professionalism. You are completely UNRELIABLE!!!

Negative experience: Scammers

Negative experience: Terrible experience with Monica, who after almost two months still hasn't provided the complaint form and has not shown her face. Of course, if someone rents with her, they should make everything very clear with photos and videos of the condition in which the property is delivered, because until this is proven, she will scam you. I have never dealt with someone so unprofessional, who seems to be, but she reveals herself. You show her things as they were or had been, and she still says you have taken something. She is the one who takes the money from the tenants. In short, besides being a bad professional, she lacks any empathy.

Negative experience: I comment on my situation in case it can help someone. We go back to July 2023, my partner and I decided to rent an apartment in Dos Hermanas through this real estate agency. They ask us, as is normal: - one month of deposit - one month of rent But to access the apartment, we had to pay a mandatory service fee of €500, which was based on being available 24 hours for any reason during the contract with the apartment. According to her, these are not real estate fees. However, it is completely illegal to charge the tenant anything like this by law. We also had chaos during our stay in the apartment because of a neighbor upstairs who was always banging, screaming, and causing a ruckus, bothering not only us but the entire building. She always replied that she would send the information to the owner, but nothing ever got solved. After a few months living there and providing evidence that it was unsustainable to live, we decided to ask her about another apartment to be able to live in peace. To our surprise, she wanted to CHARGE US THE €500 again for the supposed mandatory service. She wanted to charge us this money again when we were leaving because we could demonstrably not stay there (with evidence). Meanwhile, my partner requested the complaint form because this is illegal, but according to her, they do not have it (which is a lie because any public-facing service is obligated to have them). We found another apartment and ended the rental contract on April 1st, signing a document stating that within 48 hours she should send us the list of damages. And she did not provide it until May 2nd. During this month, both she and the owner added damages to the list that were already present when we entered the apartment (and their own photos from Idealista demonstrate this). We told them that of course, we acknowledged we caused some damage or needed cleaning, sure. But that we were not going to pay for painting a house when it was handed over to us in poor condition. They do not refund anything from the deposit, and we can respect that, but on top of that, they request an additional €182 besides the deposit, including damages that we already provided evidence were like that when handed over. Apparently, they turn a blind eye and keep including those. We have been informing ourselves with the consumer office, and they are to provide the complaint form for the supposed service and because they are taking advantage of us, which they directly ignore. And of course, not to mention that they are deceiving the next tenant who moves into that apartment because knowing that the problem with the neighbor was not solved, and that it was not something personal with us but that this woman has a serious problem, they decided to list it on Idealista the same moment we said we were leaving with the description of 'unbeatable location', knowing that clearly living there is a complete nightmare. It is clear how they hand over the house with dirty walls, and they include the painting of the house on the damage list. They also show that they handed over the kitchen furniture broken, and they include that on the list. They also wanted to charge us for a damage to the door, which is clearly shown in Idealista that it was like that. And they also want to charge us for a curtain which in the same video that she sent me of the apartment clearly shows that there are only two curtains and that in the guest room, there is not even a place to put them. They also put on the list the repair of a window which we returned as we received it. So BE VERY CAREFUL and if you work with this place, have proof of everything because they will want to take advantage when you leave. If I attach the photos corroborating what I write, my review gets deleted. But if anyone wants to see the evidence, I have no problem showing it.

Negative experience: BE VERY CAREFUL! Very bad experience with this real estate agency. I rented an apartment as a tenant on Torrijiano street (Sevilla) with unsanitary conditions, cockroaches, and humidity. Despite having paid the real estate service, they never did anything to solve the problem. Additionally, the owner has kept my entire deposit. Finally, two weeks after leaving the apartment, the agency has re-listed it for rent even though they were aware of the poor condition of the apartment. Absolutely NOT RECOMMENDED.

Fantastic experience: Thank you very much to Monica, a great professional and a very responsible, kind, and trustworthy person. She has accompanied me throughout the process of purchasing the home and the subsequent paperwork. Thank you for your help!

Fantastic experience: Excellent service, Monica always looks for the best location and comfort to live in pleasant spaces for family enjoyment. I am very grateful for her attention.

Fantastic experience: I was looking for a rental apartment with very specific requirements and they quickly offered me several options, and to this day I am still very satisfied, very involved and completely transparent, kept me informed about everything and facilitated all the procedures.

Fantastic experience: A magnificent professional with a friendly demeanor and very perfectionist. She has been a great help to us......Thank you!!!!

Fantastic experience: With Mónica we have sold a property, as a real estate agent I give her a 10 and as a person infinity for all the help she has given us. Thank you very much Mónica. Dusan real estate.....

Fantastic experience: With Mónica we have sold a house, as a real estate agent I give her a 10 and as a person, infinity for all the help she has given us. Thank you very much, Mónica. Dusan real estate.

Fantastic experience: In my case, Mónica attended to me!! A mega professional agent, I give her a 100!! The truth is that I felt super with her attention since besides being very professional, she does it in a way that makes you feel comfortable!.. I am more than delighted! Thank you very much for your service!!

Fantastic experience: Very good management on their part. Very flexible in response to any proposals! Quick and efficient.

Fantastic experience: Encantado con el trato y con los servicios prestados por parte de Mónica, tuvimos que realizar una mudanza exprés y nos ayudó hasta con la mudanza. Da gusto trabajar con profesionales! Recomendadisimo.

Fantastic experience: Encantado con el trato y con los servicios prestados por parte de Mónica, tuvimos que realizar una mudanza exprés y nos ayudó hasta con la mudanza. Da gusto trabajar con profesionales! Recomendadisimo.

Fantastic experience: Estoy encantada con los servicios y el trato que Monica me ha prestado en el alquiler de un piso. Me ha ayudado en todo lo que he necesitado y me ha acompañado durante este año de alquiler. Recomendadisimo!!!!!

Fantastic experience: La atención es excelente y constante. Es una inmobiliaria de confianza. Te lo explican todo perfectamente y se ocupan de conocer los detalles para explorar las mejores opciones, alcanzando acuerdos satisfactorios y beneficiosos para todas las partes. 100% recomendable. Alquilaron mi chalet en un tiempo récord y negociaron condiciones muy específicas para nuestro caso. El trato es muy amable, profesional y discreto. Volveré a contar con ellos sin duda, para alquilar otra vivienda.

Fantastic experience: My experience with Dusan Real Estate as a rental property owner has been excellent. Monica is very professional and it shows that she enjoys her work. She greatly facilitates the hiring of the Non-Payment Insurance and I am delighted with the tenant. I recommend Dusan Real Estate 100%.

Fantastic experience: Muy buena profesional, cercana, eficaz y constante. Super rápido alquiler. Gracias

Fantastic experience: Super satisfecha y agradecida con la cortesia, profesionalismo, respeto y atención por parte de la agente Monica. Sin duda una inmobiliaria con un personal serio y confiable.

Fantastic experience: Como propietaria tengo que decir de Mónica que es una gran profesional y persona que en cuestión de pocos días te busca inquilinos con un buen perfil y después de haberse hecho una operación y siempre durante todo el proceso de alquilar se preocupa tanto del inquilino como de la propietaria de que vaya todo bien. Yo la recomiendo 100 por 100.

Fantastic experience: Super satisfecha y agradecida con la cortesia, profesionalismo, respeto y atención por parte de la agente Monica. Sin duda una inmobiliaria con un personal serio y confiable.

Fantastic experience: El trato de Mónica, tan cercano, tan profesional, 24 horas al teléfono y han personalizado.. que suerte hemos tenido. Muchas gracias!

Fantastic experience: Excelente trato y gestión por parte de Mónica,nos lo hizo todo muy fácil cuando pusimos en alquiler nuestra casa.Revomendable 100 x 100

Fantastic experience: Muy atento y buena atención

Fantastic experience: Excelente trato por parte de Mónica y su equipo. Hizo que alquilar un piso como inquilinas se hiciera menos pesado y más ágil. Estuvo pendiente de nuestras dudas incluso en días de fiesta y fines de semana. Gestionó absolutamente todo de una manera súper eficiente. Estamos muy contentas con el trato recibido.

Fantastic experience: He tramitado un alquiler con ellos, de una vivienda propia, y la experiencia ha sido magnifica. Monica es una gran profesional que se ha encargado de todo, ha tramitado todo el proceso una manera ágil y rápida. Les quedo muy agradecido y volveré a tratar con ellos sin duda.

Fantastic experience: Maravillosa experiencia de gestión, Mónica es muy amable y ejecutiva. Nos facilitó todo en nuestro proceso de alquiler y tuvo una gestión impecable en tiempos y formas. Recomendado el servicio 100%

Fantastic experience: Tanto Irene cómo Mónica son dos profesionales!! Nos ayudaron con las gestiones del alquiler y no pudimos estar más contentos. Atención, comunicación rápida, saber estar, educación inmejorable. Te sientes arropada en todo momento con ellas. Sin duda ha sido todo un acierto. Un abrazo chicas

Negative experience: Muy satisfactoria nuestra experiencia con dicha inmobiliaria, muy profesionales y totalmente aconsejables

Fantastic experience: Monica ha sido perfecta para ayudarnos a encontrar un piso en Mairena ! Muy profesional ! Gracias de nuevo.

Fantastic experience: Muy contenta con el trato y la implicación por parte de Mónica.

Fantastic experience: Muchas Gracias a DUSAN INMOBILIARIA. A pesar de todos los inconvenientes que teníamos, está empresa a través de su agente Mónica Bertholet, nos dieron solución y encontraron el piso que necesitábamos.La recomendamos 100%

Fantastic experience: Fui atendido por Mónica, que hizo un gran trabajo buscando un piso que se ajustaba a mis necesidades específicas. Estoy muy contento por la atención recibida.

Fantastic experience: Trato excelente por parte de Mónica, haciendo que toda la gestión fuese muchísimo más fácil y llevadera

Fantastic experience: Excelente trato profesionalidad me he sentido muy bien informado en todo momento

Fantastic experience: El trato a sido maravilloso buenas personas y muchísimas gracias a Mónica que fue la que se puso en contacto con nosotros y a la mayor brevedad nos resolvió el problema que teníamos siempre os estaremos muy agradecidos

Fantastic experience: El trato a sido maravilloso buenas personas y muchísimas gracias a Mónica que fue la que se puso en contacto con nosotros y a la mayor brevedad nos resolvió el problema que teníamos siempre os estaremos muy agradecidos

Fantastic experience: Trato personalizado y adaptado a las necesidades de cada cliente. Grandes profesionales. Gracias.

Positive experience: Excelente trato y seriedad por parte de Mónica. Altamente recomendable.

Fantastic experience: Positive: Professionalism , Quality , Responsiveness

Fantastic experience: Muy profesional, excelente trato y sobre todo muy agradable persona

Fantastic experience: Una persona excelente con un trato profesional impecable y un cuidado exquisito en todas las visitas. Mónica me ha demostrado, en todos los años que viene ayudándome en los alquileres que necesito ofrecer, una gran efectividad en su trabajo por la pronta respuesta en la búsqueda de personas afines y su incuestionable honestidad y gran amabilidad hacia todos.

Fantastic experience: Profesionales! Repetiré sin duda cuando lo necesite. Gracias por todo. Un saludo

Positive experience: Buen trato

Fantastic experience: Trato excelente por parte de Mónica. Muy profesional y siempre dispuesta de buena gana a resolver las dudas que pueden ir surgiendo en este tipo de trámites.

Fantastic experience: Un trato excelente, buenos profesionales e implicados en su trabajo. En mi caso me atendió Mónica, toda una profesional 10/10. Nos aconsejó muy bien todas las opciones y nos explicó detalladamente todos los pasos a seguir. Recomiendo por completo.

Fantastic experience: Un gran servicio muy profesionales

Fantastic experience: Trato excelente e inmejorables profesionales. Lo recomiendo al 100%

Fantastic experience: Excelente trato personal recibido, recibiendo la información necesaria en cada momento. Agradecer en especial a Dña. Irene su trato e información detallada y su compromiso e implicación.

Fantastic experience: Excelente trato personalizado y muy profesional. 100% Recomendable. Mónica fue de gran ayuda!