URBAN ASESORES INMOBILIARIOS

Fantastic experience: Very professional, very easy to work with and willing to help at any time.

Positive experience: In my case, through Idealista I found an apartment thanks to them, with a practically immediate response and attention until the last moment!

Fantastic experience: Finding a flat in seville can be a real challenge, especially if you are foreign (no guarantor) and have limited Spanish. However, Raquel and Maria both went out of thier way to help me, even though my communication skills were limited. I was unable to get the first flat I wanted, but Raquel found me an a better alternative and I signed the lease 1 week later! I also had an issue with a couple of the words in the lease, but Maria quickly rectified it and ensured all my needs were met. Highly recommended. (I thought Id write this in English to help out others who find themselves in the same position as me)

Fantastic experience: Very good service and always attentive to everything

Fantastic experience: Truly comfortable place including the garage, at a very affordable price and with all kinds of services around.

Fantastic experience: It is a fantastic real estate agency, always attentive to your requests and aware of your needs.

Negative experience: A true disgrace of a real estate agency. I am writing this review so that no one else has to go through what we have experienced: we rented an apartment and learned a few days later that the fees we were charged are completely illegal, as this is the responsibility of the landlord, who is being charged the same amount as us. The employee, whose name I won’t mention because I have more education than she does, is lying to both the owner and me, telling us completely different versions and making us believe the opposite. On our part, we have tried to resolve it amicably but she refuses to accept that she has scammed us, so there will be other measures and this will not be left as is. In summary, a real estate agency ZERO recommendable.

Fantastic experience: I am very happy with the attention received, thank you very much.

Fantastic experience: Excellent service from Raquel Cásares, highly recommended.

Fantastic experience: M. Angeles attended to me splendidly by phone, I recommend her 100%

Fantastic experience: Very kind and available, they helped us from the beginning to find an apartment with specific conditions. Recommended!

Fantastic experience: I recommend it, the service is great, they are all very nice. It's a pleasure to deal with them.

Fantastic experience: I want to thank Raquel from Urban Asesores Inmobiliarios for her kindness and professionalism throughout the entire apartment search process. Although we ultimately did not rent any, Raquel always provided us with many conveniences and showed an incredibly friendly and understanding attitude. Her close and warm approach made the experience very pleasant. I highly recommend her services!

Fantastic experience: It was an incredible experience living in that apartment for two years. The rental agency not only provided excellent service, but the apartment was very well equipped. The combination of quality service and a well-equipped apartment made my stay truly enjoyable. I hope they continue to maintain that high level! ✨

Fantastic experience: Excellent real estate agency with seriousness and they provide the help you need. We were assisted by Raquel, who attended to us and guided us throughout the process with great confidence, completing all the management super quickly.

Fantastic experience: Excellent service

Fantastic experience: Raquel is a super kind woman who does her job in the most professional way without losing the human touch, it has been a pleasure to deal with her.

Fantastic experience: Very good experience. Many thanks to Raquel for her professionalism and closeness in personal treatment.

Fantastic experience: Very good service received from Raquel, very friendly and she gave us information about supermarkets, metro, etc. Punctual and kind. I recommend her!

Fantastic experience: I am French, I was looking for an apartment for my Erasmus season. Although I didn't find it with the agency, Mrs. Cáceres was very welcoming and nice to me. If you are looking for an apartment, you can trust them. They will help you. Thank you very much Urban Asesores!

Fantastic experience: I was taken care of very well and I am very grateful.

Fantastic experience: Very kind, they look for solutions!

Fantastic experience: Everything was fine and very good ❤️‍

Fantastic experience: Everything was excellent and very fast. Very happy with the service.

Positive experience: Very good

Negative experience: I have to give one star because less is impossible. On top of that, you have to chase after them all the time for anything. I have been waiting for two months for them to resolve issues. They have tried to manipulate me repeatedly; every time you complain, they make it seem like they are doing you a favor for things that are obvious. I had to take a day off from work because they didn't give me any other option to pay, as it has to be in person and in cash. Furthermore, I was going to pay on an earlier date and I was not informed that there would be no one in the office that day because it was a holiday. Additionally, when I requested a complaints form (having notified them beforehand that I would request it), they tried to make me leave without it being signed and stamped, and they were making comments in the air (directed at me) while I filled out the form. Besides this, without stamping it, they 'warned' me that my deposit would then take much longer to arrive. Be very careful with them.

Fantastic experience: Helpful and nice people working to help you find a home. My partner and I were looking for an apartment in Seville for four months during our Erasmus mobility. Raquel and Mari Ángeles were very kind, they quickly found us an apartment that we loved. When we had a problem, they helped us immediately. Everything was very easy. Thanks again for all your help, we had the best moments of our lives in an apartment that we loved.

Fantastic experience: Very good service

Fantastic experience: Very formal, unlike other real estate agencies, they have their own client portfolio.

Fantastic experience: Magnificent attention. Great professionalism but with a human touch. They adapt.

Fantastic experience: It is a pleasure to have the help of the professionals at Urban Asesores for finding accommodation in Seville. The service is unbeatable, quickly, effectively, and kindly resolving doubts and issues.

Fantastic experience: I had an unbeatable experience with this real estate agency. From the very first moment, they attended to me very professionally and everyone I have interacted with during my experience has been exceptional. I am very happy with the service they have provided me.

Fantastic experience: Delighted with them, especially with Raquel. She was wonderful and took care to find an apartment that matched my needs, a charm.

Fantastic experience: Despite being told that they had high demand, they called me as soon as possible when I least expected it and I already have my apartment. The service was excellent and the treatment was unbeatable, super attentive at all times and very professional!

Positive experience: Everything is great, highly recommended! Mª Ángeles is lovely!

Fantastic experience: The service is very friendly, they provide assistance and handle the paperwork appropriately. They have always maintained effective communication.

Fantastic experience: Personally, everything has gone perfectly for me in the search for a rental. They took care to find something that matched my needs until they found it. At other real estate agencies, I am still waiting for them to call me. Very good service, everything very correct and clear.

Fantastic experience: I always felt supported and cared for by them.

Negative experience: It's 5 AM and at APARTCLUB ESTE (SEVILLA) it rains through the kitchen light ceiling, flooding it. Making it unusable, with the risk of the ceiling falling or us getting electrocuted. This problem started in October 2023, just when we signed the contract, and continued until January 2024. HIDDEN DEFECTS that normalize: LIVING WITH LEAKS, MOLD, AND HUMIDITY IS NORMAL, NOTHING HAPPENS. AND MOLD KILLS! They try to fix it with a useless construction for months without being able to shower, cook, or wash because the APPLIANCES GET WET. The electric thermos was dripping and the bathroom flooded with water. We kept windows open in winter to VENTILATE THE MOLD from the ceiling because the rooftop is so affected that the water reaches the garage. We feel scammed and demand the REFUND OF THE FEES OF €726 for renting us a SHACK. We request compensation for damages and/or an apartment in habitable conditions, but they even ignore the emails from the LAWYER. They did not want to provide documentation for their statement or identification of the owner for the REPORT. Raquel Cáceres, Antonio Berlanga Navarrete, M° Angeles, you do not have Customer Service, you all do such a bad job. IT'S A LIE that they offered another studio. When contacting to see it, it was taken. We lost MONEY, TIME, and HEALTH. But our SOCIAL AND LEGAL REPORT is already underway. You rent the ideal apartment for workers in AEROPOLIS (SEVILLA) painting over the defects to charge FEES for 10 months of contract, again and again. Precisely, the MANAGER does not miss a single meeting of the OWNERS' COMMUNITY about the LEAKS of APART CLUB ESTE according to the neighbors. Fully aware of the problem of HIDDEN DEFECTS. We paid a COMMISSION OF €726, a DEPOSIT OF €600 + MONTHLY FEE OF €600 + ADDITIONAL UTILITIES (*And beware of the estimated calculation of the skyrocketing bills). We have paid even having LEAKS, MOLD, AND HUMIDITY IN THE STUDIO. They have not returned a cent for it, nor cared for our safety and physical integrity. We lost our savings with them. A nightmare! But at last, we left that SHACK by terminating the contract before the 6 months due to SEVERE CAUSE IN THE INFRASTRUCTURE. 'L_D_O__S OF WHITE GLOVES'. It's very sad that one needs an apartment to work in Seville and ends up with less than they had. Even sadder that many people know this and do nothing. Greed breaks the sack. This gang knows how to lure and gives a bad reputation to the building. Return what is not yours. HIDDEN DEFECTS can be claimed at any time. Soon I will upload more evidence to social media (Instagram, LinkedIn, Facebook, Twitter...) for everyone to judge for themselves if that is ETHICAL, LEGAL, and PROFESSIONAL. GENTLEMEN, MOLD KILLS PEOPLE! AFFECTED APARTMENT: FLOOR 3, STUDIO 363.

Fantastic experience: I was looking for an apartment in Seville and they made it very easy for me. Great service from Mari Ángeles, she is lovely and a great professional, she helps you with everything you need. I recommend it!

Fantastic experience: The Urban Asesores Inmobilia is very friendly, convenient, clear communication with tenants and moreover, I find it very easy to get in contact with the staff of Urban Asesores. Thank you for your help to finding apartment to me.

Negative experience: It is literally impossible to contact them. I have sent numerous messages through different rental portals, and I have called repeatedly to the phone number they provide both on Google and in the property listings. If it is already difficult to find an apartment at a reasonable price in Seville, on top of that, if the real estate agency does not pay any attention to you, just forget it. Of course, I am already receiving help from a competing real estate agency that responded to me much faster.

Fantastic experience: Excellent service,

Negative experience: There is no way to contact them or be contacted. They have interesting properties, but you can go 2 - 3 weeks without being attended. They do not answer the phones, nor do they respond to ads.

Fantastic experience: Thank you very much to Mariangeles and Raquel for their professionalism and kind treatment; I was looking for a short-term apartment for a foreign relative, and they immediately offered and showed us options that fit my relative's needs and budget. The entire process was carried out online. Whenever I tried to resolve a question, they answered me immediately via phone or WhatsApp, and if Mariangeles couldn't, she would write to me that she would call me back as soon as she could, and she did, and from the beginning, they were clear and trustworthy.

Positive experience: Friendly and competent.

Fantastic experience: Office 133

Negative experience: BE CAREFUL, FRAUD! This real estate agency advertises on many websites with FAKE APARTMENTS. When you show interest, they tell you that the apartment is already sold and offer you similar ones. This is simply a deception to take your data. Whatever you see from this real estate agency, just walk away...

Negative experience: No matter how much I call them, they still don't pick up the phone and there's no way to contact them.

Negative experience: Bad experience due to not receiving the deposit for the keys as the landlord decided to keep it to fix his unrelated personal matters.

Negative experience: Despite having over 20 listings on Idealista that completely matched what I wanted, I was told they had nothing to offer me. The reason was that they only rented vacation apartments (2-3 months) and I wanted a long-term rental. You could specify this in your ads, as I had thought about living in one of the 20 apartments you had posted. The worst real estate agency I have encountered, by far.

Negative experience: I have been interested in several properties they manage under the Idealista portal since March, but to this day I have not heard from them, they do not answer the phone or the email, lack of professionalism, I assume they have everything sold/leased.

Negative experience: I have been calling ALL the apartments advertised on Idealista for 2 weeks, and an answering machine always picks up so you can leave a message; sending emails, which they do not respond to, and I would say they don't even read them.

Negative experience: Beware of the contracts from these people and what they offer you. They always use the excuse of: 'we only have this apartment available.' I was offered this, it was shown to me via video call, and I was made to sign it quickly. I didn't have time to see the sweat on the sofa from all the people who have passed through here. This has never been washed in its life (PHOTOS). The ground floor is full of establishments that close around 2/3 in the morning. You can't get a wink of sleep. Most of these places are shisha lounges, and they burn their coals on the street, causing the smell to waft into the residents' rooms. It's a nauseating smell that permeates the entire apartment. If you have clothes hanging to dry, forget about them smelling good. Terrible. Not to mention the commission the agency takes. You ask for gold but get tin...

Negative experience: One star and because I can't give it less. At the time of the visit (and with another person present) they tell you that you have to pay an extra month for a strange concept that was not asked for before (and they keep the month for themselves). SOMETHING THAT DOES NOT ALIGN WITH CURRENT LEGALITY. I would not trust them again at all. RESPONSE: since it does not allow me to answer you with an even more negative review than the first. You say that you do not want to make a regular housing contract, and that the owner does not want to either, and that is why you can charge real estate fees, right? Well, what one of your 'so clear and transparent workers that you brag about' told us is that the contract is for 11 months and renewable for another 11 up to 5 years. Basically a regular housing contract except for one month. The thing is you are SO CHEAP that you cling to that month to collect a bit more. But in the end, the regular housing contract is the same in practical terms. Because of people like you, it is so difficult for young people to access housing, because you try to squeeze us more and more by holding on to anything you can. Luckily, I found housing thanks to another real estate agency, much more professional and transparent. I'll leave the name here just in case someone finds it useful ;) 'PROXXIMA real estate' Cheers.

Fantastic experience: Almost impossible to find an apartment in Seville, especially now in August. But from Urban, they answered my second call and made me a personalized offer based on my needs. I would repeat with them.

Fantastic experience: I am very happy with the service received from this real estate agency. Due to work, I needed to find an apartment as quickly as possible. I would highlight the speed and professionalism above all. Highly recommended.

Fantastic experience: Delighted with the service, they are very professional, they adjust to your needs and they get involved until they find what you are looking for. Very committed, they support you in the process, especially I was attended by Raquel, very nice and charming, although I can say that the rest of the team is great too. Close and appropriate treatment. Totally recommendable.

Fantastic experience: Exquisite treatment. Unbeatable service. 100% recommendable. Good professionals and even better people.

Fantastic experience: Very happy with the service provided by Raquel and Rocio, both are very professional, attentive, and kind. Thanks to them, I quickly found an apartment for rent in Sevilla Este that had everything I was looking for. Without a doubt, a real estate agency to trust 100%.

Fantastic experience: Everything was great. Miss Raquel was very attentive and concerned about her customers. Rating: 100%

Fantastic experience: Thank you for the treatment received and for the good work done. Great professionals, both Raquel and M Ángeles.

Fantastic experience: Un equipo competente, muy profesional y con un trato inmejorable

Fantastic experience: Muy amable y disponible Raquel!

Fantastic experience: Muy agradecida con esta inmobiliaria, buena comunicación siempre con Raquel, atenta, rápida y profesional. Volvería a repetir, un saludo.

Fantastic experience: Llevo 20 años con ellos y solo me han dado alegrias. No los hay mas eficientes ni amables.

Fantastic experience: ¡El servicio es excelente! Siempre atentos y cuidadosos. Se preocupan por despejar todas las dudas.

Fantastic experience: Excelente servicio, Raquel es una persona muy amable preocupada y pendiente de cada detalle.

Fantastic experience: Trato muy agradable y atención personalizada constante vía WhatsApp. Cuando un piso no me cuadraba por condiciones de fecha, me ofrecieron otras dos opciones similares de precio y zona al poco rato (a destacar que la oferta en esta provincia a estas alturas es prácticamente inexistente, lo cual se agradece la ayuda).

Fantastic experience: Muy profesionales, diligentes, las mejores ofertas inmobiliarias en el sector de Sevilla!

Fantastic experience: D. Antonio Berlanga Navarrete, al que conozco desde hace años, es una persona trabajadora, honesta, dialogante y ecuánime en su trato con los clientes, que creó la Agencia Urban Inmobiliaria y junto a su equipo Doña Raquel Cáceres Molina y Doña Rocío González Prieto, jóvenes amables, capaces, conocedoras de su oficio, y de trato exquisito con los clientes. La agencia Urban, a mi modo de ver, roza la excelencia.

Fantastic experience: Excelente atención de todo el equipo, sobretodo de Raquel, que desde el momento uno siempre estuvo dispuesta a brindarnos antención, siendo que nuestra situacion era un poco dificil. No pudimos cerrar la operacion con ustedes pero necesitaba destacar la atencion de URBAN. GRACIAS

Fantastic experience: La atención al cliente es inmejorable,muy profesionales pero de trato cercano. Rocío fue quién me atendió y fueron todo facilidades. Muchas gracias. Un saludo.

Fantastic experience: Quiero agradecer a Raquel por su profesionalismo y sobre todo su trato hacia mi cliente extranjero quien estaba buscando un alojamiento a largo plazo. Raquel es una persona sumamente amable y muy respetuosa, la verdad pocas veces hemos vistió un trato así. Siempre estaba pendiente de nosotros, buscando opciones de piso y proponiendo las mejores opciones. Recomiendo a Raquel como agente inmobiliario en Sevilla.

Fantastic experience: Recomendable 100%. Muy amables, atentos, resolutivos y eficaces. Me atendió Raquel y fue un encanto!

Fantastic experience: Auténticos profesionales en el sector inmobiliario. Como arrendadora me he sentido muy bien asesorada y atendida en todo momento. Buscan perfiles que se adaptan perfectamente a los requerimientos de los arrendadores.

Fantastic experience: Buena experiencia, atentos y profesionales. Recomendable.

Fantastic experience: La atención de Doña Raquel Cáceres ha sido impecable, máxime dadas las dificultades de premura para encontrar alojamiento para una compañera de trabajo que necesitaba de forma rápida encontrar alojamiento. Definitivamente contaré con sus servicios cada vez que otras personas que visiten mi laboratorio y necesiten alojamiento temporal. Muchas gracias por la gestión Raquel.

Positive experience: Yo estoy satisfecha de los servicios de URBAN ASESORES, cumplidos y pendientes muy agradecida por sus servicios.

Negative experience: Llevo llamando 5 dias y no me han cogido el telefono en ningun momento, y no te devuelven la llamada

Positive experience: Hola buenas a qué número de teléfono puedo llamar? Estoy interesada en un piso que tenéis pero no hay manera de ponerme en contacto con vosotros. Gracias

Negative experience: Publicidad engañosa. Publican pisos que dicen estar disponibles pero cuando llamas, aparte del interrogatorio que te hacen, te das cuenta que es mentira todo. Atencion pesima Respondo a su respuesta sobre esta misma reseña ya que no me dejan publicar otra nueva. Les pregunté por varios pisos no uno solo, y NINGUNO estaba disponible casualmente. Por otro lado, me parece muy buena idea que informen a su departamento jurídico para su correcto tratamiento, asi el resto de clientes podrán ver como se las gastan. Viva la libertad de expresion

Positive experience: Estaba buscando un estudio para una estancia corta en Sevilla. Fui atendido muy amablemente y ellos solicitaron y buscaron rápidamente mis requisitos. Aunque logré conseguir el apartamento en otro lugar, la atención que me prestaron fue perfecta. No estoy seguro de la finalización de los contratos y del desempeño posterior de las uniones de casas, pero el servicio al cliente fue excelente.

Fantastic experience: Grandes profesionales

Fantastic experience: Unos grandes profesionales

Fantastic experience: Muy buena experiencia. Trato inmejorable y gestión muy rápida y eficaz. Raquel una gran profesional y muy atenta

Fantastic experience: Atención impecable. Muy contentos de como nos trataron y de lo que nos enseñaron.

Fantastic experience: Me atendió Raquel. Muy amable, simpática y entregada a su trabajo. Muy contenta con el trato recibido.

Fantastic experience: Buena experiencia y aunque finalmente he encontrado un piso por otro medio, Raquel ha sido muy amable durante todo el proceso.

Fantastic experience: La asesora muy amable, incluso me hizo una video visita en tiempo real!!

Fantastic experience: El trato recibido ha sido ejemplar, gratificante y una atención humana y profesional excelente. Un 10!!!!!

Fantastic experience: Muy profesionales y muy agradable trato

Fantastic experience: Un trato personal y excelente desde el principio.

Fantastic experience: Excelente trato.. Muy comprometida.. Gran profesional

Fantastic experience: Muy amables y profesionales

Fantastic experience: Raquel y el equipo son agentes extremadamente serviciales y afectuosos. Siempre venía con muchas opciones para mostrar y era muy profesional.

Fantastic experience: Encantado. Desde la atención del primer día que me puse en contacto con ellos han intentado encontrar siempre la mejor solución a lo que buscaba. Siempre con todas las facilidades, recomendaciones y una amabilidad encomiable. La verdad que no puedo decir nada malo

Fantastic experience: Estoy muy agradecida con Raquel por todas las atenciones. Muy profesional. Me ha ayudado muchísimo.

Fantastic experience: Positive: Professionalism

Fantastic experience: Great communication and service, a pleasure for doing business with this agency.