HABITACCION
Information about HABITACCION
48004, Bilbao
Opening hours
- sunday: (closed)
- monday: 9:30-18h
- tuesday: 9:30-18h
- wednesday: 9:30-18h
- thursday: 9:30-18h
- friday: 9:30-15h
- saturday: (closed)
Alquiler de habitaciones en pisos compartidos. Media y larga estancia (desde 1 mes)
Our comment from Agencias Inmobiliarias about HABITACCION:
HABITACCION is a company dedicated to renting rooms in Bilbao, recognized for its excellent customer service and commitment to tenant well-being. Users highlight:
- Personalized and professional care: The HABITACCION team is characterized by its friendly and close interaction, ensuring tenants feel at home.
- Variety of options: They offer a wide range of well-decorated and equipped rooms, catering to various needs.
- Quick management: They have received praise for their efficiency in resolving issues and their constant availability to answer inquiries.
- Good value for money: Prices are considered competitive compared to the quality of services offered.
Despite the overwhelmingly positive feedback, some users suggested improvements, such as including a basic first-aid kit in the apartments. However, the company is open to constructive criticism, which underscores its willingness to continuously improve. Overall, HABITACCION is highly recommended for its professionalism and the comfort it provides for its tenants.
HABITACCION: Reviews
Fantastic experience: Thank you for your trust, Thank you for your attention, We entered happy and we left very happy. The place is very safe, it is a 100% secure management office. Thank you guys.
Thank you very much, Hassan. You know where we are for anything you need.
Fantastic experience: Hello !!. I found you on the internet and even though you are very close to me, I am DELIGHTED to have met you. The service I received was great, professional, efficient, and pleasant. Highly recommended !!. This is how it should be !!. A huge hug and we stay in touch !!.
Thank you MONIKA, let's see if for the next one we can count on you as tenants.
Fantastic experience: My experience with them was always awesome. Good communication, excellent availability and sympathy, and most important, always willing to help with any reasonable request, both with the flat or in general. Truly wonderful, particularly for a foreigner taking their first steps in Bilbao. Would recommend!
Thank you very much, Bruno. We hope everything goes well for you because you are also a great tenant, responsible, tidy, and clean, and a good roommate. You know where your home is always.
Positive experience: I have been comfortable, I met and shared a flat with lovely people. I also had some disappointments in the performance and coexistence with others. However, Mercedes has always been attentive to attend, listen, and provide solutions efficiently and coherently. The price quality is fair and in accordance with the services provided.
Thank you, Marisol. It has also been a pleasure to meet you on our part. You know that it is very difficult sometimes to choose colleagues, living together is not easy, especially among strangers, but we try to improve as much as possible and help you whenever we can. Here will always be your home.
Negative experience: The worst agency you can imagine, I do not recommend it at all.
Please start by telling us which floor you stayed on and during what period to know a bit about who you are and why you say this. Because I fear you are the friend of the friend who has simply been asked to leave this review.
Negative experience: I had a very disappointing experience with this agency. The agent not only spoke to me rudely, but also showed discrimination due to my age, nationality, and student status, demonstrating a flagrant lack of respect and allowing herself to judge without knowing me. It is unacceptable to make judgments based on stereotypes, especially in 2024, where speaking only one language is no longer enough, especially in an international context like property rental. This attitude is unacceptable, and I strongly advise against this agency to anyone seeking professional and respectful treatment. Ah, I suggest you translate this into your own language, as it is high time to overcome this linguistic laziness. To respond to your comment... First of all, I would like to clarify that I have never refused to give my age or situation. I have always been transparent (re-read my messages on wts). This is not an information I have hidden and that’s why I requested a meeting. I was ready to prove my intentions through a respectful and professional conversation. I came to Spain for my studies and not to seek help or take advantage of any system. I am perfectly capable of meeting my needs. Moreover, my student status does not diminish my ability to rent a property or to be respected like any other person. Where I find a lack of respect is in the way you approached the situation by asking me unnecessary questions and doubting my integrity simply because I am Moroccan. The fact that other people of my nationality may have caused you problems does not justify treating every person the same way. This is where racism creeps in, whether we like it or not. I never demanded you rent me a room, but there is a minimum level of respect to maintain. You could have asked me the necessary questions with more courtesy instead of judging me outright based on prejudices. Furthermore, you have no right to publicly share my personal information without my permission, including my age, work situation, or anything else. This constitutes a violation of my privacy, and I reserve the right to take legal action.
Wow, finally, the interested party writes and not all her friends or acquaintances. No one treated you badly, I asked you several times about your age and what you were doing, and you refused to answer me. These are questions I ask everyone, and only those who have something to hide refuse to answer. You finally decided to say you were 35 years old and studying some tourism subject at an academy. If you know us, it's because there is a classmate of yours at that academy living with us. A classmate who speaks your same language and is from your same country rents a room with us, so the issue of racism here is unnecessary as we already know it’s a very recurrent topic. You will understand that I have all the doubts in the world because at 35 years old, coming to Spain without knowing Spanish to study at an academy, a degree you could have obtained anywhere other than Bilbao is, to say the least, very suspicious. And since I've had many bad experiences with girls from your country who are only interested in collecting aid, I don’t want to have one more. You may find it bad or good, but I have to look out for the interests of the owners, not just the tenants. I will rent to people from Morocco who have a work contract and payroll; I will not rent to any more students from Morocco. This is not an issue of racism. This is a matter of logic; people who come to work and contribute something will be very welcome. Non-university students will have many other options to rent that are not ours. If it bothers you, I’m sorry if I seem rude for telling you the truth; I don't feel sorry. Here we speak clearly. You can dedicate yourselves to posting every review in the world. Just disable the reviews, and then many people will be left without knowing things that may be useful.
Negative experience: Discriminating against a person because of their background based on negative experiences with others from the same country is not professional, nor is it professional to doubt the fact that this person is studying and is a hard worker.
It is now clear that you have neither been in one of our apartments nor know how we operate. I have many tenants from all countries (including Morocco) but I asked your colleague H several times for information such as age and where she studied, and she refused to give it to me. This is at least suspicious, and if she later tells you that she is 35 years old, that she is from Morocco, and that she does not speak Spanish, then you can tell me what she is going to study and what her final interests are. Someone who has resources and capability does not sign up for an academy in Bilbao, and YES, WE HAVE HAD MANY PROBLEMS WITH PEOPLE FROM MOROCCO WHO CLAIM TO COME TO STUDY BUT ONLY SEEK TO COLLECT BENEFITS. That's how it is; if she does not have a university enrollment and a guarantor, we will not be able to rent her a room. I don't know who you are, nor have you ever been in any of our rooms. If you are doing this because we did not want to rent a room to your friend, I am very sorry, but blackmail is not in our nature.
Negative experience: I didn’t end up renting a property with this company, but I was in communication with a representative about a room that I was very interested in. I initially reached out via WhatsApp and was met with polite communication. When I was asked about my preferred move-in date, I responded immediately, knowing the room was popular and likely had a lot of competition. I’d like to point out that waiting one or two business days for a response is normal and not rude, as I had experienced waiting for their replies on previous occasions. Despite my prompt response, the message didn’t send and was stuck with one checkmark on WhatsApp, despite being connected to active and working WiFi and later, mobile data. This was clearly an issue on the company’s end. I didn’t think much of it at first, but the next day I received a hostile and unprofessional message from the representative. I was criticized for supposedly not responding quickly enough, even though I had replied immediately, and the message simply hadn’t gone through. The representative claimed they had waited around all day and seemed intent on starting an argument. I tried to defuse the situation calmly and politely, apologizing for the inconvenience and explaining that the message didn’t send until 11:30 that night, most likely when they checked the company’s WhatsApp. After attempting to resolve the situation without success, they then mentioned that the room wasn’t available anymore anyway, rendering the argument essentially pointless. If I could offer some advice, it would be that the representative should avoid wasting the company’s time and resources arguing with clients about when a message was sent, especially if the room was already filled. This level of unprofessionalism discouraged me from wanting to rent any other properties, regardless of their appeal, because if this is how prospective clients are treated, I can’t imagine how communication would be if issues arose during the tenancy. After reading other reviews, it seems that the argumentative and unprofessional behavior extends beyond WhatsApp. I encourage anyone considering this company to read the company’s responses to the one-star reviews, where they’ve referred to previous tenants as “abusive” and “a brat.” Please note that y hese are direct English translations from the Spanish reviews, but I can only imagine the tone is equally unprofessional in the original language. Issues between tenants and property management are inevitable—such as a tenant smoking in the apartment, which was a mistake on their part. Or a property owner selling the apartment causing a tenant to vacant before their contract is fulfilled. However, there is a way to handle such disagreements and take accountability without resorting to rudeness, dismissiveness, gaslighting, and unprofessional communication. Personally, I have only a limited experience communicating with this company, but I had a bad feeling from the start. After reviewing Reddit and Google reviews, I feel compelled to speak up to protect future tenants from potentially toxic and unfair housing conditions. Especially as an expat, housing security and safety are crucial when you don’t have family nearby or a strong grasp of Spanish housing laws. Please proceed with caution when dealing with this company. In hindsight, I truly believe I dodged a bullet by not renting from this company. While some reviewers seem satisfied, it’s clear that if you run into any issues with the property, you shouldn’t count on this company to be understanding, helpful, or even professional.
Hello Artemis. I appreciate your comment, as a company we always want to do things right, but there are times, like everywhere, when communication can fail. I would also tell you that many times they have tried to contact us even at 11 PM or midnight, without the slightest education and respect for our rest. Our capacity is limited, like everyone else's. Still, we try to do our best. Out of curiosity, I looked up your profile on IDEALISTA and found the conversation we had with you on August 22 at 5:28 PM, which was answered within a minute. What was the problem? The response was that the room was already booked (committed) to another person. Other options (links to Housinganywere) were sent to you. I think you were treated very properly and promptly, especially in a very complicated month like August with holidays and vacations. I wish I could upload an image or a PDF of that conversation to prove that this review has been made in bad faith (like others I respond to). The reviews you see here are real; I don't even bother to remove those that criticize us because I believe that makes our profile much more trustworthy. What I don't think is fair, not by a long shot, is that because of a call that was not answered as you would have liked, you leave this review. You didn't even secure a room with us; perhaps this is what has truly upset you. It's curious that you take the time to write this entire text when you have not had the experience of living in one of our apartments. Not even passing by our office, not considering that the person who attends you sometimes does not have the best day, not valuing that we are all human here. I regret that you could not get the room since you were very interested, but it is true that our rooms are rented out very quickly and some located in central areas are rented in just a few hours. It's amusing that those who end up bounced for not being able to get a room with us or for losing their deposit, for not fulfilling what is written and signed in a contract, rush to leave a review in a tantrum. I wish the people who continually renew contracts with us and stay for years would have that difference. But we all know that there are more who complain than those who are grateful. I would give you a piece of advice: those who persevere and strive get what they want. On our website, you have a landline and an address; if you were truly interested in the room, you would have gone to our office and spoken with anyone else who would have attended you excellently. Another thing is that you do not meet the minimum requirements to rent with us, and that may be what you found frustrating to hear.
Fantastic experience: Everything is good, as soon as you contact them the service is good. The room is exactly as advertised in Housing. I had a good experience with my roommates. Recommended for their professionalism and reliability.
Thank you very much, Ana. We appreciate your review and are especially glad to know that you felt at home with us and your colleagues. If you come back to Bilbao, you know where your home is.
Fantastic experience: Mercedes is a great professional, as is her whole team. She pays a lot of attention to the details of the rooms, and I am delighted. The rooms are beautiful and hard to choose from. Thank you for everything. I recommend it 100%.
Thank you, Cristina. It is a pleasure to host someone who knows how to share and coexist and fulfill what they sign. Thank you for understanding that we are serious people, but we also know how to be there when you need us. We hope to count on you for a long time.
Fantastic experience: The experience has been magnificent, not a single problem, everything is attentive and solutions are quick, I recommend it.
Gracias, un placer tenerte con nosotras... así da gusto
Positive experience: As a suggestion, I think the floors should have a basic first aid kit.
Muchas gracias Marcelo, tendremos en cuenta tu sugerencia. Ya sabes donde encontrarnos si nos necesitas en un futuro, ¡que tengas mucha suerte!
Fantastic experience: Very good management and great attention to all details. Thank you very much for your good work.
A ti, siempre. Esta es tu casa.
Positive experience: Excellent professionals, and very good value for money. Highly recommended.
Gracias a ti por cuidar todo y recomendarnos
Fantastic experience: Ease of finding rental for short periods of time in Bilbao.
Muchas gracias Adrian, nos gusta ayudar a los que vienen por poco tiempo y ver que se quedan mucho. Gracias por recomendarnos.
Fantastic experience: They took charge and were responsible for what was agreed. I hope they continue like this.
Gustavo, todo esto son acusaciones falsas y puedo tolerar un enfado pero no que mientas y nos difames. Una vez que haces publico esto ya es denunciable.Todos los derechos no son del inquilino. El piso no está en venta, nunca lo ha estado, la propietaria murió y us herederos tienen derecho a recuperarlo en 30 dias tal como pone el contrato que es muy claro. Las fotos son reales y si no te gustaba tu habitación no se porqué te importa tanto dejarla. Las habitaciones no tienen llave porque nunca ha sido necesario, quizás tu la necesites por algo. Y Si te quedas solo en el piso y gastas tú solo quien lo debe pagar???Espero que pidas disculpas por todo esto, si no tendremos que tomar las medidas pertinentes.
Fantastic experience: Absolute seriousness and attention to detail.
Gracias, lo intentamos cada dia. Suerte.
Fantastic experience: An agreement can finally be reached
Gracias Fátima, a veces las cosas no son como todos quisiéramos pero hablando podemos entendernos. Espero de verdad que se vaya bien.
Fantastic experience: Four years ago, our eldest daughter stayed in one of their apartments, and since we liked it a lot, this time it has been the youngest who has stayed the whole year. We have trusted this company again because of their great professionalism, and it has been a success, for the second time. A very close relationship with all the people who work there. Additionally, they have many rooms to choose from, all very well located. And the cleaning and maintenance service has given us a lot of peace of mind. We recommend it!!
Arantza, muchas gracias. Ha sido un placer contar con vuestras hijas. Tenéis mucha suerte de tener unas hijas tan responsables, que además han sabido ser unas estupendas compañeras. Se nota la buena educación.
Fantastic experience: My daughter has been in this apartment all year. Excellent treatment from the team renting it. Always clean and tidy, which made us feel very calm in that aspect. Excellent terrace. Very good location, right next to the Guggenheim. Good flatmates. Next year we will repeat with this company!
Gracias Alberto, qué sorpresa. Tu hija es un amor, súper Responsable. Así da gusto Ir al piso y ver que tienen todo organizado, su calendario de limpieza, sus tenderetes en la terraza, la terraza, siempre bonita, el salón recogido… Que vuelva siempre que quiera.
Fantastic experience: My experience at Habitaccion has been incredible, I only have lovely words. I have been going to Bilbao throughout the course to study, and from the very first moment, they attended to me wonderfully, and they offered me all good and unbeatable options. In my case, I stayed in one of the best apartments in the best area of Deusto, just a step away from the university. From the first moment, as I have already mentioned, the experience was incredible, with super nice girls, I had cleaning service every week and, in addition, if something broke down, there was also a maintenance service. I don't understand so many bad reviews when from the first moment they have looked after me, helping me to make my stay of quality and safe, in general incredible. Therefore, I recommend it to everyone.
Irati, gracias por tu reseña. Aquí todo el mundo pone solo lo malo. De verdad, te lo agradecemos mucho porque has sido de las mejores huéspedes que hemos tenido, pero también una gran compañera y eso lo valoramos no solo nosotros sino las personas que vivieron contigo. Ya sabes dónde estamos y donde tienes tu casa. Vuelve pronto ☺️
Positive experience: My experience at Habitaccion was good, it's easy to find a room and they show you several places with pictures so you can choose the location. I stayed for almost 2 years and everything went well, the common cleaning every week, the guys were very respectful, María the secretary was great and Mercedes resolves any issue. I recommend it.
Muchas gracias LISSA. Os deseo mucha suerte.
Fantastic experience: I had to travel to Bilbao for work and it seemed that renting a decent room was something impossible. I was told about this company, I called, and to my surprise, they sent me several options and all were very warm, comfortable, and clean rooms, which was one of the most important things. I stayed in Santutxu, a neighborhood that has a lot of atmosphere, with the metro next to the house, and the truth is that the apartment was renovated and brand new. The company also selects all tenants, and the truth is that I met people with whom I had a great rapport, so the stay was perfect. Thanks to Mercedes and Monica for always attending to me when I needed it and for making things easier for me. If I ever have to go back to Bilbao, I certainly won't be so lost.
Gracias Antonio. Preparamos nuestros pisos así que intentamos que os sintáis como en casa y también elegimos a los compañeros para que todos tengáis características similares y podáis encontrar amigos o compañeros. Parece ser que en tu caso lo hemos conseguido que no siempre es fácil. Está genial que hayas contado tu experiencia. Ya sabes dónde estamos.
Fantastic experience: Simply, I want to thank all the services and treatment received. I thought it would be a problem having to share an apartment without knowing the place or the people, but I have had a very pleasant surprise. From the management, through the cleaning, to the company, everything has been very easy, accessible, and pleasant. Highly recommended. I will return to use this team for future rooms. THANK YOU.
Gracias Pedro, ya sabes dónde está tu casa. Tu si sabes compartir, respetar y entender la convivencia, un placer contar contigo
Fantastic experience: I have lived with them for almost six months and their services are very good. They respond quickly and the maintenance service is very good. Highly recommended.
Muchas gracias. nos alegramos de que hayas estado a gusto con nosotros. Te deseamos mucha suerte en Mondragón y esperamos que sigas muchos años por aquí cerca. ya sabes dónde está tu casa
Fantastic experience: I have been staying at Habitaccion for a few years and I am delighted. They are very professional and the treatment is excellent with the clients, while also being close and warm. The variety of rooms is impressive and they offer all the services that we who are temporarily in Bilbao need. It is a very comfortable and practical system, and at the same time, you get to know a lot of people from different places in the world and with very different occupations. It is a very pleasant experience.
Muchísimas gracias por tus palabras Bea, nosotros también agradecemos tener a inquilinos como tú. Un abrazo, el equipo de HABITACCION.
Fantastic experience: I have been renting with them for several years and I am delighted. In fact, I hope to meet again in the future. They are professionals, attentive to what you need, and the rental process is comfortable and straightforward.
Muchas gracias Manu nos ha encantado tenerte como huésped y esperamos que vuelvas muy pronto.
Fantastic experience: Easy and simple :) I stayed in a room in central Bilbao and the experience was pleasant and very communicative! By the way, María was very nice! I would do it again without a doubt.
¡Muchas gracias Neus! Un abrazo y aquí estaremos si nos necesitas en un futuro :)
Fantastic experience: I would like to share my excellent experience with the real estate agency because recommendations are very important, especially when booking from another country without even knowing the destination. During my search for accommodations in Bilbao, I was scared because I didn’t know where to book and if I could trust, until I found Mercedes (the person in charge of the agency). She inspired me with great confidence and tranquility and was able to solve all the inconveniences I had until I arrived in Bilbao, whether it was with the payments or the advance of my arrival in Bilbao. Then I met Mónica, an angel of a person, to whom I am very grateful for the year we spent together; both provided me with excellent service and made me feel at home. Regarding the apartment and my room, it was much better in person than in the photos, everything was very, very nice, all my friends and family fell in love with the room, the apartment really lacks absolutely nothing, and if something was wrong, the agency immediately solved it. Finally, my flatmates were like brothers to me. In summary, I am super happy and grateful for my experience with the agency, and I hope many people follow my recommendation and have a very, very good experience in Bilbao.
Muchas gracias por tu valoración Antonela, nos alegran mucho tus palabras. Te deseamos todo lo mejor y si vuelves a Bilbao, esta es tu casa. ¡Un abrazo y mucha suerte!
Fantastic experience: I have stayed twice in properties managed by Habitaccion, 6 months in a room and then a stay in a tourist apartment. The common denominator is the attention to detail and professionalism. The cleanliness and the good taste of the facilities as well as the seriousness regarding the check-in and check-out days/hours. As demanding professionals, it excellently meets our needs. Additionally, the friendliness of Mercedes and the good taste in design and decoration combined with the excellent location of the apartments. In short, I hope to be a user again soon!
Mil gracias por valorar lo que hacemos. Esperamos tenerte con nosotros de nuevo muy pronto. Ya sabes donde está tu casa.
Fantastic experience: Our experience has been great, we have no doubts, it's hard to find better prices with such well-kept details. The review will be a bit long as I was with miratuhabitaccion for more than a year. I understand those who complain about cohabitation, we know it is never perfect (we always had luck, but folks, if the new roommate is a pig you have to say it because it will affect you, luckily it was never our case), but to be clear, the waters always calm. What I mean is that these types of situations cannot tarnish the work of people who always attend to emergencies, if the wifi fails they are there, if a faucet breaks, they are there, if there’s a registration issue, they are there... The best part, I think, has been their urgency to help and to ensure everything fits together and, on the other hand, their transparency and clear accounts; they watch over the safety and satisfaction of everyone. If you have shared a flat in the past, you will do great; if not, you will be grateful to do so with them. Thank you very much.
Gracias chicos, un placer contar con vosotros. Si pudiéramos calificar a nuestros huéspedes os habríamos dado también 5*. Pocos saben valorar el trabajo que hacemos así que nos alegran mucho vuestras palabras.Mucha suerte en vuestros proyectos y ya sabeis donde estamos si alguna vez necesitáis de nuevo alojamiento.
Fantastic experience: I am very satisfied with my experience with Habitacción. The room I stayed in was very comfortable and when something breaks, they attend to it quickly to resolve the issue. Also, having the common areas cleaned twice a month is a plus. It is a good option for renting a room in Bilbao.
¡Muchas gracias por tus palabras Lucía! Tanto tú, como Silvia, tenéis las puertas abiertas si en alguna otra ocasión volvéis a Bilbao. Agradecemos tener inquilinos como vosotras. ¡Un abrazo de parte de todo el equipo y mucha suerte!
Fantastic experience: As an owner, I can only say that I always receive the rent without any worries and I visit my flat every year and it is perfect, just as it was five years ago. They take care of everything and month by month I have my income without worry or work. Thank you for your dedication.
Gracias Esti, valoramos mucho lo que nos dices. No es fácil "convencer" a los propietarios de que alquiléis vuestra vivienda con nuestro sistema y es muy agradable saber que funciona y que además estáis contentos y nos recomendáis. Seguiremos trabajando para mejorar
Fantastic experience: I had a really good stay with Habitaccion. The properties are lovely and the team is great. They offer round the clock support via WhatsApp and have a very hands on approach to any issues that might arise. All dealings with them are transparent and done in good faith. If I go back to Bilbao one day, I will definitely look for housing though Habitacción again! :) :) :) Thank you!
Muchas gracias por tus palabras, Tulsi. Nos agrada leer comentarios así y por nuestra parte, estamos agradecidos de tener inquilinos como tú. Si vuelves a Bilbao, ya sabes donde encontrarnos. ¡Que tengas mucha suerte y un abrazo!
Fantastic experience: I moved to Bilbao for work and from the beginning I stayed with them. They never rejected a question or way to help me and were always available for any doubts. In the two flats I stayed in, 0 problems. Good cleaning! Super pretty rooms, super well decorated. The best conditions we look for when changing our lives. I moved from one flat to a smaller one and since then... I feel completely at home!
Fabio, mil gracias por tus palabras. Es un placer tratar con personas como tú y nos alegra saber que te sientes tan bien en nuestros pisos. Para cualquier cosa que necesites, aquí estamos. Un abrazo, el equipo de HABITACCION.
Fantastic experience: Excellent team (Mercedes, Mónica, and Maria), professionals in their work, they deliver everything they promise and their services are not only of good quality but also very friendly with the clients. In short, 100% recommended if you are looking for rooms with a good location and reliable roommates, you are in the right place.
¡Muchísimas gracias Jenny! Palabras como las tuyas hacen que tomemos nuestro trabajo con ganas e ilusión. Para nosotros es un placer contar con inquilinos como vosotros, ¡un gran abrazo!
Fantastic experience: I arrived alone in Bilbao and it was very hard for me to find a room because everyone was taking whole apartments. I found this company and it was very easy for me to find a good room with bed linen and towels. Also, with a contract, which seems like something impossible to get in Bilbao, along with professional people who know what they are doing. I recommend it 100%.
Muchas gracias por tu valoración, nos alegramos de que estuvieras bien con nosotros. Tenemos nuestros fallos como todo el mundo pero intentamos hacerlo lo mejor posible.
Fantastic experience: I am very happy with the service I have received every time I go. Everything is perfect. If there is any problem, they have resolved it quickly; John is a great professional. Mercedes is very nice and has been there every time I have called her. I recommend it.
Gracias Noemí, tu hermano y tú sois bien recibidos siempre en nuestros pisos.
Positive experience: Good overall experience with Habitacción. Clean and functional apartment. They are understanding and I had no problem recovering the deposit. One criticism: don't forget to take out the trash for even a single day or the repairman/spy will send a photo to the agency to scold you like a child.
Muchas gracias por tu valoración Robin. Nos alegra que tu estancia en Bilbao fuera buena, si vuelves por aquí, ¡ya sabes donde encontrarnos! Por otro lado, comentarte que, sacar la basura todos los días no es nada malo, de hecho, creemos que es lo conveniente para que no surja un ambiente de suciedad y poca higiene en la cocina y en la vivienda en general. Nosotros os lo recordamos para que cumpláis con las normas de buena convivencia e higiene que para nosotros son primordiales y muy importantes, y creemos que para la mayoría de nuestros inquilinos también, por eso nos eligen. No tenemos un "espía", tenemos un equipo de limpieza que pasa a limpiar las zonas comunes cuando toca y un personal de mantenimiento que cuando se os estropea algo va a repararlo. Si, casualmente, esa persona se encuentra basura o algo que puede suponer molestia o suciedad, que nos avise para que con buenas formas os lo comuniquemos, es una manera de que los pisos que gestionamos se mantengan limpios y en buenas condiciones. Es uno de nuestros valores y debemos de cumplirlo. Dicho y explicado esto, no tuvimos ningún problema con vosotros y estaremos encantados de que volváis a Bilbao en alguna ocasión y os podáis alojar en uno de nuestros pisos. ¡Un saludo de todo el equipo!
Fantastic experience: Excellent service from the company. All the staff are absolutely friendly and attentive to the people. They have a short response time. Completely reliable and recommendable!
Gracias Camilo, intentamos hacerlo lo mejor posible con vuestra ayuda. Mucha suerte y mucho éxito.
Fantastic experience: I have been with the company for 3 years and I must say there is no other like it in Vizcaya, they care about the functioning of the house, they have a breakdown service that works really fast and they take care of choosing the colleagues by following excellent filters and selections. If you are looking for a room, this is the ideal place. 10/10 recommend!!
¡Muchas gracias por tu valoración Bruno! Nos alegra leer tus palabras y te deseamos mucha suerte. ¡Gracias por compartir estos años con nosotros!
Fantastic experience: I have been renting a room with the company since May and I highly recommend them with great joy. They are very nice apartments, well-decorated, modern, and well-maintained. The staff are always available to help. The selection of people sharing is done thoughtfully and I am very happy.
Eveline es un placer tenerte con nosotras, ya lo sabes.
Fantastic experience: My stay in Bilbao has been very good. All the problems that occurred were resolved quickly and efficiently. They are flexible and meet your requests. I recommend that company.
Gracias por vuestra estancia, ya sabeis donde esta vuestra casa.
Fantastic experience: My stay has been very pleasant; the company responds immediately and knows how to create the necessary conditions for good coexistence in the apartment, even though there are people who do not know or do not want to coexist. I recommend it.
Gracias Pablo, me alegra saber que nuestro trabajo se valora. Nosotros también valoramos a nuestros huéspedes y tratar contigo es un placer.
Fantastic experience: Very comfortable, unbeatable service, the apartment in perfect condition, and I especially liked the concern of those in charge for us to be compatible with everyone staying there. Very well connected. If I ever needed to rent a room in Bilbao again, I would contact this company again, without a doubt.
Gracias Lourdes. Me alegra saber que cumplimos con tus expectativas. Ya sabes donde tienes tu casa.
Positive experience: As the owner of an apartment that is managed for me, I can say that since HABITACCION has been managing my apartment, the rental security is total. I don't have to worry about anything related to the rental and the tenants. They take care of everything and I receive my rent on time, every time. For me, it is a guarantee to work with Habitaccion and I recommend them to other owners.
Gracias Mamen, sin los propietarios no somos nada.
Fantastic experience: I had been recommended this website and, after my stay in one of the apartments offered on it, all I can say is that it was a very pleasant experience for me. Notably, the taste in its decoration, as well as the cleanliness and warmth they provide, and of course, the excellent service received.
Muchas gracias Mary, es un placer que alguien reconozca nuestro trabajo
Fantastic experience: I am Jon, father of one of the tenants. Bego, Mercedes, thank you very much for the treatment and attention given to our daughter. You have made her stay in Bilbao during her last year of university much more bearable. A big hug.
Gracias, procuramos estar atentas cuando nos dejáis a vuestros hijos.
Fantastic experience: I would recommend it 100%. Attention and service are perfect. We stayed with my family in the Castaños neighborhood. The atmosphere is very pleasant and there is a wide variety of shops and services. Without a doubt, it was a great decision.
Fantastic experience: I am a student and I have stayed for the whole course in one of the apartments in the Old Town. The apartment is very cozy, with all the necessary equipment, and the location is excellent. The best part is the service received.
Me alegro Beatriz, cuidate mucho
Fantastic experience: What a luck to find this website, great ease in finding a place to your liking at an unbeatable price. Great professionalism and friendly service. They offer a great variety of rooms and are always available for any questions, I totally recommend it, very useful!
Gracias Arantza, fue un placer contar contigo. Vuelve cuando quieras.
Fantastic experience: I have rented a room in an apartment on García Rivero for these summer months and I found it highly recommended, the room is beautiful and spacious, and the apartment is in a great location, very central and comfortable. The service from the company was very pleasant and efficient.
Gracias Yolanda es uno de nuestros pisos preferidos por ubicación y por decoración.
Fantastic experience: Fully equipped modern apartments, rooms for couples and singles with fresh air and modern design within a wonderful environment in our great Bilbao. Well connected, responsible, wonderful treatment, and a very good disposition to assist you to make your stay as pleasant as possible. 100% trust.
Hola Jose Antonio, ¡agradecemos mucho tu valoración! Siempre es un place contar con inquilinos como vosotros, ¡un abrazo!
Positive experience: Overall, a very positive experience. Very nice apartment and attentive staff. I faced some minor organizational issues, but nothing significant.
Muchas gracias por tu valoración Agnieszka, si alguna vez vuelves a Bilbao, ¡no dudes en contactar con nosotros si lo necesitas! ¡Un saludo!
Positive experience: Very professional and impeccable service all around. The only downside is that if there are available rooms, they are rented out week by week, which may lead to too much turnover. Other than that, it's a 10!
Hola Pablo, ¡muchísimas gracias por tu valoración! Nuestro modelo de alquiler no es el turístico pero lamentablemente, verano, es una época más complicada. Agradecemos tus palabras y si vuelves por Bilbao, ¡esta es tu casa! Puedes volver a contactar con nosotros siempre que lo necesites. Un saludo, el equipo de Habitaccion.
Fantastic experience: Very professional, we came from Argentina and booked our apartment all from there, both the room and the recommended area were just right for our needs.
Muchas gracias por tu valoración, Aimará. Para cualquier cosa que necesitéis, ¡aquí estamos!
Fantastic experience: Excellent service from the company and very attentive at all times. Totally satisfied.
Gracias Yeray ha sido un placer ayudarte.
Fantastic experience: Recommended. Excellent service and coverage. Affordable and varied prices. A great variety of properties in different locations with a very good presence. Simply delighted.
Gracias Eder, tu eres uno de los veteranos así que tu opinión es muy importante.
Fantastic experience: I rented with them during quarantine and they adjusted the prices during this difficult time for everyone. The management of incidents has been very good.
Gracias, tu también has sido un huésped responsable. ha sido un placer tenerte con nosotras.
Fantastic experience: The rooms are very complete, they have everything essential that a student, like me, needs. Very attentive and friendly. Quick to respond. Very happy with the service.
Agradecemos mucho tu valoración, Sofía. ¡Es un placer tener a inquilinas como tú!
Fantastic experience: Great treatment, a lot of pleasure in the decoration of the properties, in short, it is a pleasure to work with this group of people, who demonstrate a lot of professionalism in what they do. I recommend working with them.
Gracias Rosa, da gusto oir que la gente valora lo que haces.
Fantastic experience: It has been a hundred percent positive experience. I liked the seriousness, the variety offered and above all, the friendly and close treatment. Highly recommended.
Encantadas de contar contigo. Ya sabes donde tienes tu casa.
Fantastic experience: I arrived in June 2021 and I am super happy with the roommates who have passed through this apartment and with the service from the agency. I hope to stay here for much longer :)
¡Agradecemos muchísimo tus palabras! Nos alegra que estés contenta, nosotros también esperamos que sigas así. ¡Un abrazo Houda!
Fantastic experience: Very good service and professionalism. No complaints regarding the price or the apartment!
Agradecemos mucho tu valoración positiva Yerai. Has sido muy buen inquilino y si en un futuro nos necesitas, aquí estamos. ¡Un saludo y que tengas mucha suerte!
Fantastic experience: Mercedes is a professional from head to toe; she helps you with any questions you may have. Very attentive.
Gracias Arianne, ya sabes donde estamos si algún dia vuelves a necesitarnos
Fantastic experience: The quality is very good and they are very friendly with everything you need. Moreover, everything is in good condition and you feel very comfortable from the start.
¡Muchas gracias Libe!
Fantastic experience: I recommend it 100%. They are wonderful people who help you with anything or any questions you have.
¡Muchas gracias por tus palabras Mara! Un abrazo.
Fantastic experience: Everything was great. I had a last-minute problem and they refunded my deposit. Thank you very much, Mercedes.
Gracias Marta, estamos para ayudar a la gente. Ya sabeis donde encontrarnos si volveis a necesitar habitacion
Fantastic experience: Total effectiveness. I recommend them without hesitation. Totally reliable. It is a pleasure to work with them.
Es cuestión de confianza. Para nosotros es un placer trabajar para propietarios que nos dejan demostrar lo que sabemos.
Fantastic experience: I have been with them for a year. They are professional, rigorous, and fair. I will repeat.
Gracias Nacho, estaremos encantados de volver a contar contigo.
Negative experience: ***Very bad experience*** with this company Habitaccion. I do not recommend it! If you want to pay too much for a room and have no service, make a contract with this company. Let me tell you a bit about the bad experience. I made a contract with the company Habitaccion for 9 months in the Iturribide apartment, the worst experiences one can have! Having a roommate who neither studied nor worked and smoked marijuana every day, bringing her boyfriend without permission and arguing and fighting among themselves in the living room three times a week (until I started having tachycardia). Additionally, the person in charge of the company, named Mercedes, came into my room many times to show it to people I didn’t know (even though it is stated in the contract, it is not pleasant). I stayed silent for 9 months while renting the room because I knew how you are; that’s why for a few months I was looking for another apartment to leave! The previous experience is not related to you! At this moment, I am in the process of filing a complaint and taking this same issue to court, which you know very well. It’s better to say sorry than to talk like this to me!
Hello Farah. You were with us for many months, in fact, you didn't want to leave the apartment, but the owner put it up for sale and we had no choice but to inform you and conduct visits, the minimum possible, while trying to ensure that whoever buys the apartment could continue managing the rental as we had it, so you wouldn't have to move. We only made visits once a month or every 15 days at most so that you could have your privacy, but obviously the owner has the option to sell his apartment and we cannot prevent that. Sometimes things don't turn out as one would like, but I believe your experience with the previous owner was even worse, and I'm starting to think that not all the blame lies with the owners or the managers. I wish we could give stars to our tenants.
Negative experience: Surely, by writing this, just like in the rest of the reviews I've seen, which are many and very negative, they will also respond by making up some nonsense to turn the tables and accuse me or try to hide the disaster that this company is. My experience is no exception; I have been SCAMMED both with illegal management fees that they force you to pay in 'black money' and with another series of abusive charges. Arrogant, careless, and cheeky treatment, they solve nothing and on top of that they don't even show their faces or respond when you want to claim what is yours. They hand over the rooms in poor condition; I personally had to clean mine upon entering and I ended up sleeping outside for two days due to a smell of marijuana and toxic tobacco (while they cleaned with an ozone generator) and I didn’t even receive any compensation for that, and they even charged me for 'cleaning expenses' after all this nonsense. I could give more examples, even from my colleagues, who, as soon as I met them, warned me of their discomfort and what awaited me. Both the manager and the other staff do whatever they want; they are a bunch of con artists, bullies, and unpleasant. The least professional treatment I have ever seen from a real estate agency. Most clients do not want to get into lawsuits and go along with this kind of scum to avoid further problems, but one day someone will come to denounce them, shut down their little operation, and they will stop abusing, stealing, and laughing at people.
Hello Oscar. You stayed at our apartment in Urduliz. You arrived when the previous tenant had smoked too much, and not just tobacco, in the room, which is totally prohibited, especially in an apartment like yours where everyone has a space on the terrace. The room was cleaned thoroughly with bleach, and we also left an ozone generator for as long as needed to eliminate the smell. If you hadn't agreed, you only needed to say that you weren't staying, and your deposit would have been returned, but you decided to continue in the apartment; in fact, you intended to rent it again when you returned from the job you were sent to. No one who isn't comfortable in an apartment stays for months as you did; I think this is not only unfair but entirely abusive on your part. From what I see, you also don't know the law; in temporary rentals and room rentals, the management fee can be charged without any problem. We are transparent when we inform you at all times before renting a room what it will cost you. That apartment was brand new; you cannot expect a room to be painted every time someone leaves, and painting a room does not remove the tobacco smell. That’s why we are so strict on this matter. On the other hand, there is no need to file any lawsuits, you just have to come to our office and file a complaint, but I still don’t quite understand what your complaint is because you haven’t stated it. If what bothered you was that when you left, we charged you for the cleaning and laundry costs stated in the contract, you only needed to reply to the email we sent previously and let us know that you disagreed with what happened when you entered, and it would have been discounted. Did you do this? Just as I’m telling you? I think it’s very logical. But no, it seems it’s better to act like a brat and say all these silly things you’ve mentioned in your review. Here is the response, and as you will see, no response is the same as another; I don’t even bother to remove negative reviews. I want everyone to know how strict we are about smoking. And if I have to be blunt, I will be, because in this job, you have to stand your ground, or people like you will take advantage of you. Let’s see how many apartments you find out there that are like the one you stayed in Urduliz. We will continue filling the 270 rooms we have, and it doesn’t seem that our company is going to close down; on the contrary, we are growing in the number of rooms and satisfied clients.
Negative experience: We would not recommend anyone to rent with Habitacción. We had a very bad experience with the owner Mercedes. On the last day of our rental, she came to the apartment to do a cleaning inspection. She checked the common areas and our private bathroom and room. She started bombarding us with messages in the group chat about things that were wrong and sending us many photos. However, we made sure that the room and bathroom were clean before leaving. They deduct 30 euros from the deposit for cleaning when someone leaves a room, so one cannot expect tenants to leave the place perfectly clean like a professional cleaner would, but still, Mercedes yells at you and insults you for not leaving everything spotless. Why charge for cleaning then? Mercedes was also unhappy with the common areas and our private bathroom. And then she wanted to charge us for cleaning the common areas. We ended up paying it because we didn't want to deal with the extremely unpleasant Mercedes. There was also a small night lamp whose power adapter did not appear on the day we were moving out. Mercedes was there and was incredibly rude and disrespectful. She said the lamp adapter was missing and was yelling at me, saying we had stolen the adapter to use it with our phones. As you can see in the photo, it is a very old lamp, so the adapter wouldn't even work for a phone. Why would we steal something like that? Mercedes kept yelling at me and treating me as if I were a criminal and a little child, as if we had stolen everything in the room. Eventually, we bought the adapter at a bazaar and brought it back to the apartment. It's truly astonishing to receive such horrible treatment over something so small and easily solvable. All yelling and more yelling. Here you will see other negative reviews mentioning Mercedes by name. If you want to entertain yourself, go read the reviews. She even calls someone a rat in them... As she has done with all the negative reviews here, she will probably leave a long comment explaining that we were the worst tenants in history and that the apartment was very dirty. And even if it wasn't perfectly clean, does that give Mercedes the right to speak to us so incredibly disrespectfully and rudely? There are many other ways to treat people, not shouting like a crazy person. Honestly, Mercedes is the worst person I have encountered in years of living in apartments and rooms as a tenant, the most unpleasant treatment I could have imagined receiving from someone who is the manager of this company that is supposed to treat customers the best, but on the contrary, bitter and nauseating.
Hello SR (this already says it all...) I don't know who you are and I would like to know. And of course, I always leave a long comment like the one you put because everything has two points of view and it's good for guests and owners to know. What you comment on is very strange because I do not inspect rooms, that is what the cleaning team is for, who sends us photos and comments of what they find, and we forward them to inform you. If something is damaged or goes missing (like the USB socket of the lamp which is very common for people to take 'by mistake'), it is charged as is logical, that is what the deposit is for. One thing is that a room has been used and left more or less clean, and quite another is that it is filthy, which we often find. Respect has to be earned, and if you take something that is not yours, have the responsibility to replace it and avoid a problem. If a room was handed over in good condition, your obligation is to return it in the same condition. That is why contracts exist, and they are not something that is signed lightly. For any other disagreement, the law and the COMPLAINT FORMS are available to all clients in our office, but for that, you must be right and face it directly and not be cowardly and leave an anonymous review. I have my way of communicating, and I am serious and firm (as can be seen in all my comments), but I do not shout or offend more than those who deserve it, and I haven't disrespected you at any moment, just as you have done with me in this review (crazy, rude, bitter, nauseating??? do I smell bad or do you know me personally???). This is already grounds for appealing this review.
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