Monthly Rentals | ShBarcelona

Negative experience: Rented from them for a few months. Went multiple days without heat and hot water. Charged for repairs after move out that wasn't due to any misuse on our part. Sales guy lied to us about getting our deposit back.

Negative experience: I had a disappointing experience with SH Barcelona. They list apartments on Idealista that aren’t actually available for viewing, which is misleading. When I called to inquire, the clerk was unhelpful, insisting that I look up the reference number myself instead of offering assistance. Would not recommend based on this experience.

Negative experience: Una estadía que arruinó nuestras vacaciones. Alquilamos por 21 días un departamento de 3 dormitorios y 2 baños en Barcelona, algo que hacemos habitualmente, ya que viajamos dos veces al año para visitar a nuestros hijos y nietos. Pagamos €30 extra para ingresar antes y, al entrar, el departamento estaba en condiciones inaceptables: faltaba una lámpara en el comedor, no había copas de vino, la vajilla no alcanzaba para la capacidad del departamento, solo había un juego de sábanas por cama, las dos duchas estaban rotas, ventanas que no cerraban, persianas caídas, puertas que no cerraban, estantes flojos, una llave principal torcida que no trababa y ni siquiera un tender para la ropa. Cada reclamo fue una pérdida de tiempo. Las respuestas fueron lentas, con maltrato y cero empatía. Nos dijeron literalmente que “no son un hotel” para darnos sábanas extra, aunque el departamento no tenía secadora. Pasaron días de técnicos, promesas incumplidas y problemas sin resolver. Finalmente admitieron que no iban a arreglar las ventanas ni las persianas, ofreciéndonos como “solución” devolvernos los días restantes, cuando ya habíamos perdido parte importante de las vacaciones. Incluso contacté al director responsable de larga estancia por LinkedIn: leyó el mensaje y no hizo absolutamente nada. Aceptamos quedarnos con un 15% de reintegro, que fue abonado 15 días después de desocupar el departamento. Lo único rescatable fue la ubicación. Nunca más alquilo con ShBarcelona o SH Barcelona, ni lo recomiendo. Cero compromiso, cero empatía y una experiencia totalmente frustrante. Tengo fotos y videos del desastre

Fantastic experience: Deseo expresar mi recomendación para Patricia Taboada y Martí Meseguer, quienes fueron los gestores de la propiedad que tuvimos en alquiler durante nuestra estancia en el inmueble. A lo largo de todo el período de arrendamiento, ambos demostraron un alto nivel de profesionalidad, destacando especialmente por su excelente comunicación y atención constante. Ante cualquier consulta, incidencia o necesidad que surgiera, siempre respondieron de manera oportuna y eficaz, ofreciendo soluciones claras y resolviendo las situaciones con gran rapidez. Su trato fue en todo momento cercano, amable y profesional, lo que facilitó enormemente la gestión del día a día y generó una relación de confianza muy positiva. Gracias a su disposición y eficiencia, el alquiler se desarrolló de forma fluida y sin complicaciones. Por todo lo anterior, puedo recomendar a Patricia Taboada y Martí Meseguer con total confianza como gestores de propiedad, seguros de que brindarán un servicio responsable, atento y de alta calidad.

Negative experience: La peor experiencia que he tenido con una agencia inmobiliaria en mi vida. SH Barcelona ha sido un verdadero desastre desde el primer día. La casa estaba sucia y en condiciones lamentables, y durante CINCO meses no fueron capaces de resolver ninguno de los problemas que teníamos. Pagamos unas comisiones altísimas, como si viviéramos en un palacio, y a cambio no obtuvimos ningún servicio. No responden a los mensajes, no asumen responsabilidad y cada reparación que hacen solo empeora las cosas. Tardaron seis meses en arreglar una ventana que no se podía cerrar, y cuando finalmente vinieron, dejaron mi casa destrozada: dañaron mi ordenador, mi iPad, las paredes… y ni siquiera limpiaron o pusieron las cosas en su sitio. Ahora tengo que encargarme de todo yo, después de meses de esperas, mentiras y cero profesionalidad. Una auténtica vergüenza. No recomiendo a nadie confiar en ellos. The worst experience I’ve ever had with a real estate agency. SH Barcelona has been a total disaster from day one. The apartment was filthy and in awful condition, and they failed to fix any of the issues for FIVE months. They charged outrageous commissions, as if we were living in a castle, yet provided no service in return. They don’t reply to messages, take no responsibility, and every time they “repair” something, they end up making it worse. It took them six months to fix a window that wouldn’t close, and when they finally did, they ruined half of my stuff: my computer, my iPad, the wall… everything. They didn’t even clean up afterward. Now everything is left on me to fix, after months of waiting, excuses, and zero professionalism. Absolutely shameful. I would never recommend them to anyone.

Negative experience: Avoid at all costs. They will scam you at all ways possible. Unprofessional, abusive deposit practices. Here are verifiable facts from my case: I paid over €3,000 in agency fees to SH Barcelona for absolutely disgusting service. Disgusting. I was charged €235 for a mandatory final cleaning at the end of the contract. Despite this, the agency later withheld €338.80 from my deposit for alleged “stains” on a kitchen countertop. No invoice, no repair proof, and no completed repair existed — only an internal presupuesto (estimate), which under Spanish law does not justify deposit retention. During checkout, the inspector did not flag this issue. Afterward, the agency repeatedly claimed that “el propietario decide” and later stated they “se desvinculan”, despite the contract and deposit being handled by SH Barcelona / DECOFLAT, S.L., not the landlord. Only after I sent a burofax, opened an OMIC complaint (Ajuntament de Barcelona), and filed a lawsuit did SH Barcelona suddenly reverse course and pay the full €338.80. Well, they wouldn't if they really have anything to prove. Avoid at all cost, they are the worst and will try to scam you at all costs. wait for your karma and shame on you.

Negative experience: Жахливий досвід з цією компанією. Орендували апартаменти на букінг, квартира була жахливо брудна та холодна, у перший день у нас не відкривалися двері та ми не могли зайти до нашого помешкання, де були всі наші речі, гроші та документи, нам довелося ночувати на вулиці. Ніхто не відповідав цілий день, а потім сказали що можуть полагодити замок лише через 2 дні! Зійшлися на тому що вони повернуть нам кошти, але вже 5 днів немає жодної відповіді від них ні на пошті, ні у ватсапі. Сума яку ми сплатили не маленька. Букінг нам повідомив що ця компанія не подавала заявку на повернення нам коштів Моя оцінка -100/10, уникайте цієї компанії

Fantastic experience: Excelente servicio por parte de Sh y en especial por parte de Patricia y Martí. El piso en super buenas condiciones y el trato fue muy bueno siempre, resuelven de inmediato cualquier cosa. Super recomendado

Fantastic experience: Com a propietaria, tinc molt bona experiencia amb SH Barcelona. Són molt professionals i bons coneixedors dels temes inmobiliaris.

Negative experience: It’s the worst agency that manages vacational properties in Barcelona. Even the pricey ones are filthy as heck. Avoid the company at all costs. This one is maravilloso alojamiento cos vistas de la Sagrada Familia located by Ronda del Guinardó. And we are traveling with a little baby just a couple months old and they were informed about it and asked for a detailed cleaning before our arrival. We are going to report them where we can.

Negative experience: Apartment was not as in in the pictures.

Negative experience: OJO CON ESTA GENTE!!! FRAUDE!!! Ves fotos que no concuerdan con los pisos que ofrecen, por lo menos en Booking, el aire acondicionado estaba atado con paquetes de patatas fritas!! Un piso con el techo roto y por donde entra todo el frio! Yo viajaba con mi padre de 75 años y era imposible para el poder aguantar el frio dentro del piso. Cuando hemos reclamado, nos han dicho qué podiamos cancelar la reserva y nos devolverían el dinero, porque NUNCA nos dieron la opción de cambiar a otro hospedaje por ejemplo, al hacer la cancelación oh sorpresa, no quieren hacer la devolución. Si quieres que te entreguen las llaves, en el piso que estas alquilando, te cobran 25€ !!!

Negative experience: Apartamento por días previamente pagado; un absoluto desastre la realización del check-in. La atención telefónica muy maleducada; el apartamento frío y sin calefacción en las habitaciones en invierno en Bcn; nos hemos tenido que buscar alojamiento de urgencia. Nunca más!!!

Negative experience: Poor communication, disregard for customer service and made no attempt to fix issues that were raised during our stay.

Fantastic experience: Rápido y efectivo. En concreto nos atendió Cristian, muy atento, agradable y profesional al 100%. Recomendable :)

Negative experience: Absolutely disgusting experience, overcharged a month of fee for absolutely nothing. parasites of this society, shame on you,wait for your karma

Negative experience: The experience was deeply disappointing, and far below any professional standard I’ve encountered. Although I rarely share negative feedback publicly, I believe this is important for others to know. From the beginning, I was misinformed — I was told the reservation was refundable, which later proved untrue. The management showed a lack of coordination and professionalism, with a noticeable rotation of staff who themselves expressed dissatisfaction with their working conditions. Scheduled meetings were repeatedly missed, communication was inconsistent, and additional “charges” appeared without clear justification or transparency. For anyone seeking a peaceful and well-organized rental experience in Barcelona, this level of service can be extremely stressful. I hope the company will take this feedback seriously, improve internal processes, and begin to treat such a sensitive topic as housing with the care, clarity, and responsibility it deserves. People’s homes and stability should be handled with integrity and respect.

Fantastic experience: I have been dealing with Adria Rodriguez, one of the most efficient and proactive agents I have communicated with in the past two months. Very aware of customers needs and very responsive with positive suggestions and solutions to any problem. Thank you SH for an amazing service and a qualified agent.

Negative experience: Charged us for a key drop off, even though we requested key pickup from a lock box. Our apartment lost power and water for over 24hours and, and the company stopped answering our messages and calls. Very frustrating, a very unprofessional.

Fantastic experience: We're having an amazing experience at ShBarcelona. Our Agent Marti Meseguer is the best! He's always ready to resolve our issues and always ready to help. I really recommend this agency and their great staff! Thank you!

Negative experience: NIGHTMARE STAY: AVOID THIS PROPERTY AND THIS AGENCY AT ALL COSTS (0/5 STARS) Property: Carrer de València, 121, Barcelona – managed by the agency ShBarcelona We rented an apartment for a week in Barcelona through Booking.com, and the nightmare started from day one. If we could give zero stars, we would. Without exaggeration, this was the worst accommodation experience of our lives. We experienced a sudden water outage at night: there was absolutely no running water, meaning we couldn’t flush the toilet, cook, wash dishes, or maintain basic hygiene. The apartment became completely uninhabitable. We tried to contact the host immediately, including Marina, who managed our check-in, through multiple desperate calls and messages. She never responded, not even with a simple acknowledgment. Even by 12:30 p.m. the next day, there was still no message, no explanation, and no courtesy from her or anyone else. We were forced to escalate the situation through Booking.com customer support. The host took more than TWO HOURS to answer Booking.com, and their response was shockingly dismissive: they simply said there was no water and that they had no idea when it would return. There was no offer of help, no alternative accommodation, and not even an apology for abandoning us in an unusable property. After two hours of being ignored and facing the reality of spending the night with no working toilets, we had no choice but to check into another hotel immediately. Staying in that property was simply impossible. In short: avoid this property and this agency because the owners clearly do not care about their customers. If you ever need help or find yourself in an urgent situation, you will be completely on your own. The lack of basic services like water—combined with the total silence from the staff—made this stay extremely stressful. We absolutely cannot recommend this property or this agency. ESTANCIA DE PESADILLA: EVITE ESTA PROPIEDAD Y ESTA AGENCIA A TODA COSTA (0/5 ESTRELLAS) Propiedad: Carrer de València, 121, Barcelona – gestionada por la agencia ShBarcelona Alquilamos un apartamento por una semana en Barcelona a través de Booking.com, y la pesadilla comenzó desde el primer día. Si pudiéramos dar cero estrellas, lo haríamos. Sin exagerar, esta fue la peor experiencia de alojamiento de nuestras vidas. Tuvimos un corte de agua repentino durante la noche: no había absolutamente agua corriente, lo que significaba que no podíamos usar el inodoro, cocinar, lavar los platos ni mantener la higiene básica. El apartamento se volvió completamente inhabitable. Intentamos contactar con la anfitriona de inmediato, incluyendo a Marina, quien gestionó nuestro check-in, mediante múltiples llamadas y mensajes desesperados. Nunca respondió, ni siquiera con un simple acuse de recibo. Incluso a las 12:30 p.m. del día siguiente, aún no había ningún mensaje, explicación ni cortesía de su parte ni de nadie más. Nos vimos obligados a escalar la situación a través del servicio de atención al cliente de Booking.com. La anfitriona tardó más de DOS HORAS en responder a Booking.com, y su respuesta fue sorprendentemente indiferente: simplemente dijeron que no había agua y que no tenían idea de cuándo volvería. No hubo ninguna oferta de ayuda, ningún alojamiento alternativo y ni siquiera una disculpa por abandonarnos en una propiedad inutilizable. Después de dos horas de ser ignorados y enfrentarnos a la realidad de pasar la noche sin inodoros funcionales, no tuvimos otra opción que registrarnos inmediatamente en otro hotel. Quedarse en esa propiedad era simplemente imposible. En resumen: evite esta propiedad y esta agencia porque claramente a los propietarios no les importan sus clientes. Si alguna vez necesita ayuda o se encuentra en una situación urgente, estará completamente solo. La falta de servicios básicos como el agua, combinada con el silencio total del personal, hizo que esta estancia fuera extremadamente estresante. No podemos recomendar esta propiedad ni esta agencia bajo ninguna circunstancia.

Fantastic experience: Agradezco a Sh Barcelona y a todo su equipo, lo cerca que estuvieron de mí durante mi estancia de cinco meses. Atendieron todas mis solicitudes de manera profesional y pronta. El piso lo recibí en excelente estado de limpieza. Me quedó muy satisfecha y agradecida.

Negative experience: Una falta de respeto, los vamos a denunciar. El departamento está muy sucio.

Negative experience: I stayed at the apartment Diagonal. Unfortunately, when I arrived, there was no gas, so I couldn’t cook or take a hot shower. The 24/7 support team opened a ticket, but no one came to fix the issue during my stay. The apartment also needed better cleaning — the floor made my socks dirty after walking. For the price (€170 per night), I expected better maintenance and support. What else, I would not book with SH Barcelona anymore.

Negative experience: If I could rate this place below zero, I would. The apartment was absolutely filthy. It clearly hasn’t been cleaned in a very long time — dust, mold, and grime everywhere. The hygiene level is unacceptable and far from what was promised in the listing. When called they refused to solve the issue and said they cannot do anything that day and they will send someone to clean tomorrow.Definitely not recommended.

Negative experience: PEGGIOR ESPERIENZA DELLA MIA VITA. Avrei dato 0 se solo si potesse. Poco chiari fin dall’inizio con il check-in chiedendomi 25€ in più di quelli pattuiti dicendo che erano per un pre-check in, una volta fatto notare hanno cambiato idea. Il peggio doveva ancora iniziare: vado a recuperare le chiavi come da loro indicato ma non vedendo a che piano dovessi andare li chiamo per sapere quale fosse ed é lì che inizia il peggio, mi dicono che io dovevo soggiornare in un altra struttura e che dovevo solo recuperare le chiavi, dicendo che era tutto scritto(cosa non vera). Mi reco nell’altro appartamento e scopro che non era quello giusto, li chiamo, chiedo spiegazioni e nessuno è stato capace di dirmi dove cavolo dovessi soggiornare.ABBANDONATO in un paese non mio senza sapere se sarei rimasto in strada senza appartamento. Dopo le mie insistenti lamentele e passate 3 ORE mi viene detto che dovevo soggiornare nell’appartamento precedente. NESSUNO si è preso la responsabilità per il grave errore, NESSUNO ha chiesto scusa.. cose mai viste prima. Adesso parliamo dell’appartamento in sé: dicono che c’è il Wi-Fi cosa NON vera, l’aria condizionata Nemmeno ma bensì un ventilatore, il televisore NON funziona, diverse luci NON funzionano e devi usare la lampada. Sconsiglio VIVAMENTE le loro strutture

Negative experience: Extremely unprofessional. The apartment we booked through them was not cleaned at all after the previous guests - there were dirty towels on the floor, used sheets on the bed, and trash left around the place. It was clearly never prepared for new guests and completely unfit to stay in. We arrived around midnight and immediately contacted the agency, but were told nothing could be done until the next day, leaving us to search for new accommodation in the middle of the night. That alone says everything about how little they care about their guests. The agency later claimed they would refund one night, but then stopped responding to messages and calls entirely. No accountability, no follow-up, just silence. If this is how they manage their listings, I strongly recommend avoiding any property handled by this agency. They clearly have no quality control, no reliability, and no customer service whatsoever.

Fantastic experience: Patricia and Marti were very helpful and supportive, I had a great experience

Negative experience: A catastrophic experience: an agency to avoid at all costs! Our experience with the SH Barcelona agency has been catastrophic and I strongly discourage renting an apartment through their services. From our arrival, we were faced with a poorly lit accommodation, one of the windows was broken, and we had to sleep for a week with a large window open in the scorching heat of late July. The agency, despite our numerous requests, refused to intervene for three weeks. It was only after threatening them that they finally sent someone, two days later. The apartment itself was in a lamentable state: several lamps were not working, the wifi only covered the living room, and it was far from clean upon our arrival. At the end of the stay, SH Barcelona had the audacity to charge us 240 euros for cleaning fees, as well as 160 euros for water and electricity. When we asked for proof of actual water consumption, it turned out that our consumption was much lower. We also deposited a security deposit of 2400 euros at the beginning of the stay for one month of rent, and the agency only returned it to us three months later, after numerous exchanges and reminders. The manager, Claudia, was deeply unpleasant and was unreachable most of the time, making communication almost impossible. In summary, an unacceptable service, deplorable management, and unjustified fees. This agency should be avoided at all costs.

Positive experience: Good intermediation in the buying and selling operation, although they should improve their after-sales service. They didn’t even acknowledge receipt of our letter with the final balance of the operation, and then, when we asked if the property had an insurance contract, they didn’t respond.

Fantastic experience: Elodie provided us with excellent service

Fantastic experience: Thought I would add my thoughts since finding apartments to rent is such a massive challenge in Barcelona, and there are seemingly infinite horror stories — I rented from SH Barcelona for 11 months, and they were excellent in nearly every respect. The application process was smooth and transparent. They were responsive to maintenance requests throughout the entire time. At the end of the 11 months, they returned my security deposit and even the balance of the utilities payment I'd been making monthly, which I had no independent way to check myself. I know there are many who hate "agency fees", but in my opinion SH Barcelona certainly earned their fee. I would recommend to anyone.

Fantastic experience: They are wonderful! I rented my house temporarily for 3 years and in the end, I made a sale and I couldn't be happier. They are a wonderful and hardworking team. Recommended 100%!!!

Fantastic experience: The management of my properties with ShBarcelona is completely satisfactory, highlighting a close and professional service as well as the speed in handling incidents. But above all, I want to emphasize the optimization of the profitability of seasonal apartments due to the good management and coordination between consecutive contracts, as they aim to chain them in such a way that the apartment is rented again as soon as possible. Thank you to the entire team!

Fantastic experience: My son rented an SH apartment during his study abroad program. The office was very supportive and responsive. We greatly appreciated their guidance. Great solution for a short term rental.

Positive experience: The communication can definitely improve and they could provide faster assistance when you have issues, however things seem to move slower in Spain. ***Redacted*** I had a couple of situations that didn't make my stay at the apartment very pleasant. I want to be objective and give a fair review to this business I am going to list the unfortunate events that happened and the things I consider good experiences while dealing with them. Good experiences: Positive experience #1: The people at their offices are friendly and willing to help, the process of signing and picking up the keys is smooth. Positive experience #2: The apartment was somewhat clean and recently painted. Positive experience #3: I want to be fair an point out that they have contract flexibility and they work with you to accommodate any situation that requires you to break the contract. And I appreciate that. Positive experience #4: In the few situations of tension mentioned below, they were always respectful and professional, which is important. Unfortunate events: Unfortunate event #1: The Bathroom door was blocked, couldn't use the bathroom for the first 24 hours. Unfortunate event #2: Internet went down preventing me to work from home. Unfortunate event #3: Power gets cut off (you read that right) power gets cut off and it takes a few days to come back. Again, it seems that this is completely normal. Unfortunate event #4: after 3 days without electicity the only service left in the apartment was water, up until this point hot water is working. This was my experience and it can be taken as a constructive way to improve the future tenants experiences.

Negative experience: My experience with SH Barcelona was disappointing. Renting a property for 2,400 euros per month raised our expectations for quality, but the reality was very different. From day one, we found several problems in the property: cockroach infestation, constant water leaks, and overall conditions that did not meet our expectations for the price paid. We felt frustrated and concerned about the lack of quick and effective responses to these issues. Furthermore, the process of requesting a solution and getting our money back was very complicated and lacked the professionalism we expected. The company showed no interest in adequately resolving the problems or providing a quick response. In summary, paying that amount for a property in such conditions was not a good experience. I would not recommend SH Barcelona to those looking for a service more committed to the quality and well-being of its tenants.

Fantastic experience: I recommend it, everything was great during our stay, there were no problems and the service provided by Martí was very good! Thanks Sh.

Fantastic experience: Extremely good service and very helpful. They made our stay very easy and pleasant with a fast and effective communication. Highly recommend.

Fantastic experience: I have rented two apartments from SH over the course of 5 months while searching for a long term apartment and they have been great in every aspect. I don't speak Spanish and have had great support from Jeff who speaks perfect English. When I have had the slightest request regarding my apartment it has been dealt with immediately, always a quick response from Jeff and he always wants the best for the customer. Can't recommend him/SH enough for anyone needing short term accommodation in Barcelona.

Fantastic experience: I highly recommend ShBarcelona for anyone looking for accommodation in Barcelona. They’ve been incredibly professional and made the entire process smooth and stress-free. The team is always available, attentive, and eager to help, handling every question or request with kindness and respect. I truly appreciate their commitment to making sure everything goes perfectly, from the first inquiry to the final details. They made me feel supported every step of the way. Thank you, ShBarcelona, for the outstanding service! ⭐️⭐️⭐️⭐️⭐️

Fantastic experience: The experience has been excellent. Elodie was the one who assisted us, she cares about all the details to help you find what you're looking for. Thank you very much for the kindness and good service.

Negative experience: Thieves and rude

Negative experience: I had the worst experience with this agency. First and foremost, communication is very bad. I had 2 account managers, had to send multiple messages on a WhatsApp group I had created before getting replies. Often called and never got a call back. The first apartment I rented was literally on top of a train line. The whole building was shaking, at peak hours every 10-15 mn. It was impossible to leave the windows opened. I asked to change apartment and have to say they were accommodating, did not have to pay for notice, transfer change or anything (paid for the very expensive cleaning for a very small studio). My second apartment was barely better, was so dark I had to always use the lights at any time in the day. It smelled like sewers. On the first floor facing the street on top of a bar, very noisy. I eventually gave notice and left immediately, losing my 2 months deposit. I gave the keys back immediately, hoping that they would rent the flat again during my 2 months notice. They said that would help getting some of the deposit back. I asked several times during the 2 months if the apartment was rented. They said yes. Eventually they kept my whole deposit saying that the apartment was never rented. In 2 months during summer in Barcelona? I have no trust in them, do not recommend to use them. I have seen someone mentioning a way to report this agency. I will do it.

Negative experience: If you're considering renting from SH, proceed with caution. Many positive reviews appear fake, while the negative ones reflect genuine experiences regarding treatment and deposit issues. I rented an apartment from SH for 11 months. Initially, everything seemed fine, but we soon faced significant problems. We went a week without electricity, which made the apartment unlivable. Then we left on planned vacation for two weeks and the electricity issue was solved one day prior to our arrival back. That means a 3 weeks without electricity While I understood the issue wasn’t directly the agency's fault, it was unacceptable to leave tenants in those conditions. After we raised our concerns, they offered to waive utility bills, but this felt inadequate since we couldn’t use any electricity during that time. I wrote a letter of complaint based on calculation of the week we reside in the apartment lighting our flat with candles - one week! Only then they agreed to decrease our rent payment for next month. I calculated only one week, being polite and not counting two weeks we could have been actually there if there was not planned vacation. Later, we encountered a leaking air conditioner. My girlfriend reported it immediately, but our account manager simply told us to turn it off. It took over a month for repairs to happen, which further eroded our trust in the company. We had to find ways to manage the situation ourselves, which was frustrating. Over 2 months, nobody could came to repair it but as a miracle someone has came right after our departure - which they tried to charge us for - later in the text. When it came time to move out, our account manager avoided us, sending a colleague instead. Do not spend hours for cleaning and refreshing the apartment to showcase that you are caring tenants, you are paying high cleaning fee anyway. During the handover, we were told to expect an email about our deposit within a month, but that never came. After following up multiple times, we discovered they were attempting to deduct unjustified charges from our deposit. They claimed we owed for electricity costs linked to the owner’s initial setup and for air conditioning repairs, despite the unit being nonfunctional during our stay. When I challenged these charges, they insisted we hadn’t used the air conditioner properly, which was completely misleading. Their total deduction from the deposit we paid was more than 450 euros. Overall, SH’s communication is severely lacking, and they appear to prioritize the owner's interests over tenant concerns. I strongly advise against renting from this company. My experience suggests they engage in practices that disadvantage renters, and you may end up fighting for your deposit. Document everything and be prepared for a lengthy process if you choose to go with them. I hope sharing my experience helps others avoid similar issues. Be prepared to fight for your rights, take evidence of everything as they will try to scam you anyway. Read more reviews on TrustPilot.

Negative experience: Bad experience with the management's response in the apartment I rented temporarily. When I entered the apartment, I reported several details that needed to be fixed, but they never came to do it. The most important was the internet. When I entered the apartment, the internet was not working. After 4 days of talking with the internet company, I managed to solve it, but I received no help from the management.

Negative experience: Agency to avoid. Very bad experience with a rental property on AirBnb managed by this agency. Stay away.

Fantastic experience: More than a year that I get a good apartment with SH and excellent service, they are very attentive and always willing to help us.

Fantastic experience: We are upholstery cleaning providers, the management is excellent with their own system and moreover, the people who work there are committed day by day to their work. It's a great pleasure to have them by our side. Let's go for more!

Negative experience: Beware. They do everything to keep the deposit once the contract is over. Little transparent agency. We rented with them for three years. They raise the rent whenever they want.

Negative experience: The worst real estate agency I have rented an apartment from in all of Barcelona. They only try to squeeze as much money out of you while you are living in the apartment you rented. They only care about the owner, in fact, if you’re not paying attention and you are living in an old apartment, you end up paying for the remodel to the owner, while they claim that everything is wear and tear from daily use. Even a fix in the toilet tank with 2 rusty hair clips that clearly has been there for at least 2 years. I have never been more uncomfortable in an apartment in my life because of the real estate agency. Even when you leave, they charge you an outrageous amount for cleaning (don’t bother cleaning because they will screw you over anyway).

Negative experience: A terrible and sad experience. I called on Monday to schedule a visit to see an apartment, Max attended to me, and he scheduled the appointment for Thursday. On Thursday, I went to see the apartment, I was delighted, and they told me that to reserve it I had to send the documentation (sensitive, as it includes payslips, passport, etc.). I sent the documentation expecting a response, and after sending some messages, I received a reply on Friday that the apartment was no longer available, and they offered me another apartment which, when I checked the website, was also unavailable! I called the agency, and Valentín told me that while I was visiting, they were evaluating another profile... why did they make me send the documentation and waste so much of my time? I lost days of money on a hotel. A disgrace! With no trust left in the agency, but hoping to resolve the situation and appealing to the consideration of the time I had lost, I asked if they could make an exception and show me another apartment that I was interested in (for which the visit could only take place on Tuesday). The response was a blunt no. They advised me to move on and reserve without seeing the apartment... for life advice, I prefer not to go to a real estate agency. In short, if you are looking for agility, seriousness, common sense, and real support in the search, this is not your agency.

Fantastic experience: Thank you SH for helping us so much in the rental process, everyone was very kind.

Fantastic experience: I have rented for a total of 22 months (two contracts of 11 months each) with SH Barcelona, and my experience has been amazing. My advisors, Marc and Patricia, have always been completely at my disposal and have helped me at every stage of the process, being very kind and understanding from start to finish. I recommend this agency for rentals, as based on my experience, it is the best in the market (I have tried others and unfortunately have not had the same luck).

Fantastic experience: I would like to write a review about this real estate agency. I would like to thank them for their work. Our rental request was addressed in the shortest time possible. Our managers were always available, even on weekends. Whether it was a problem with the internet or a water leak, everything was resolved quickly. I want to express a special thanks to our managers - Maxime Guittón and Ricard Menal. Thank you very much! Regarding the deposit, everything was returned within the promised timeframe and without any unexpected additional charges. I will recommend SH Barcelona to all my friends and acquaintances. Best of luck in your work!

Fantastic experience: This company has the best property account manager I have ever seen. Fernando Mota provided exceptional service and is very attentive to all the clients he manages, ensuring that anything his clients need is taken care of. It's worth renting an apartment with SH just for the great service provided by Fernando.

Fantastic experience: I want to thank the entire agency for their responsiveness, but especially a special mention to Mrs. Élodie Caillaud for her professionalism, her responsiveness, for finding us accommodation in just 24 hours. The prices of the accommodations are attractive and the apartments are of quality. She knew how to advise us in the best way to get the place suitable for our needs.

Fantastic experience: The size of the apartment is very good, excellent location and proximity to basic necessities, market, bakery, supermarket, in short, very good.

Fantastic experience: Very good experience with SH Barcelona, they mainly solved my housing problem and offered me the corresponding assistance when I needed it. Many greetings to Marc and Patricia as well as to CeciBarcelona, fellow Argentine YouTuber, who gave me a great hand, more than grateful.

Fantastic experience: Delighted with the management of Sh, always quick to respond and very effective, everything has been very easy. Special thanks to Alex and Jose, super kind and resourceful. I definitely recommend Sh. Thank you very much for everything.

Fantastic experience: With SH Real Estate, excellent in an apartment in Raval Barcelona. Trustworthy.

Fantastic experience: Excellent service. Highly recommended!! Our advisor is Patricia and we were delighted with her service and willingness.

Fantastic experience: I arrived in Spain in September 2023, and I was anxious about whether I would find where to live because everyone said it was complicated. My friends and I searched, and they recommended SH Barcelona where since July 2023, Marc has endured all my messages about the time difference to explain everything and help us get everything we wanted! Today I look back and see where I live and I love it! I don’t even want to move from here! I discovered a neighborhood that you can't just go to! And an apartment that meets the conditions that my friends and I wanted for living! And Marc, I have no words of constant gratitude because he is always willing to lend us a hand, support us, or help us find a solution. I really stand up and applaud him because the world needs more people who work with that willingness and joy! Thank you for helping us in our new life!

Fantastic experience: I stayed with my family in an apartment in Raval with Sh. Impeccable service, they provided support in everything and assisted with any need during our stay!

Negative experience: Worst experience ever. Apartment was full of cockroaches (caught at least 30) and when we noticed the host about this he just told us it was normal, just deal with it. We put traps and left the apartment immediately, didn’t stay for a single night and the host refused to refund us. The cockroaches were disgusting, the attitude of the host in this whole situation was even worse. Don’t book this place unless you want to live with cockroaches.

Negative experience: Infested with cockroaches and didn’t want to refund us. If you want to enjoy staying cockroaches, book with them :) We left a cockroach trap in the apartment overnight because they didn’t believe us, we caught more than 30 in the kitchen alone.

Fantastic experience: If you want to live in a safe place where you don't have any worries at home, I highly recommend this place. A very clean building, with a good building manager, in a quiet neighborhood and super caring staff. Minimum 5 stars ⭐️

Negative experience: Worst agency in the world! They are absolute scammers! Even if in contract you will see certain prices, they will charge money from your deposit, for sure they will find why Trust me, they are absolute scammers for all the tourists and people who come to work and study, never trust them

Negative experience: Be careful when renting from this agency. They canceled our reservation 3 days before our arrival in Barcelona. They do not provide any monetary compensation. They only return the deposit. As you can understand, 3 days before our arrival we found ourselves with skyrocketing apartment prices and few alternatives.

Negative experience: !!!DO NOT TRUST THIS AGENCY!!! Stay away from this agency!! THEY DO NOT FULFILL THEIR CONTRACTUAL OBLIGATIONS! Stay away from this agency, don’t trust them even to rent an apartment for just a weekend! They are not only unprofessional, but they are also serial scammers. My experience in detail: I booked one of their apartments on Paseo Sant Joan (I live in Barcelona, and I wanted my family who are coming to visit me to be close to my house for the weekend), depositing a down payment two months before the arrival date. Just 5 days before arrival, SH Barcelona sent me an email cancelling my reservation. Leaving 4 people stranded 5 days before the arrival date in Barcelona. Only after a thousand calls and complaint emails did they propose as a solution a worse apartment, super far away, next to Raval. Well, I in good faith requested the application of their ARTICLE 6 OF THE CONTRACT: 'CANCELLATION POLICY': which states: 'If you wish to cancel your reservation, please consider the following: If you notify us more than 30 days before the check-in date, you will be charged 50% of the deposit. If you notify us 30 days or less before the check-in date, this means the total loss of the deposit. In case of reservation non-compliance by the company, the same cancellation policy will apply.' They should know that the rule only applies if the customer cancels; if they cancel, they don’t care and they don't pay you ANYTHING! I will only remove this review once I receive the amount to which I am entitled under article 6 of the contract! Scoundrels! I have also reported them to the competent authorities. I can claim damages, and instead, I only asked for the application of their ARTICLE 6 OF THE CONTRACT: 'CANCELLATION POLICY,' which states: 'If you wish to cancel your reservation, please note the following: If you notify us more than 30 days in advance of the check-in date, you will be charged 50% of the payment and deposit. If you notify us 30 days or less before the check-in date, you will lose the payment and deposit. If the company does not comply with your reservation, the same cancellation policy will apply. The fact that they returned what was paid is only to avoid the unlawful and unjustified retention of money that is not theirs, to prevent illicit enrichment, but they must apply the cancellation rule and refund me the corresponding amount!!!! SH Barcelona does not apply either the Consumer Protection Law or their own contract and now denies the payment of what is owed to me at least according to the mentioned article 6.

Fantastic experience: We have been renting with SHInmobiliria for a year now, and we are thrilled. Mainly because of the warmth of our real estate agent Marc, who resolved our doubts from minute one. We had the opportunity to get in touch with him from our country and he accompanied us throughout the process, specifying and clarifying all the steps we had to follow. A super delicate and friendly treatment from him. The apartment is exactly as shown on the website and we are very happy with everything, highly recommended!

Fantastic experience: The best rental agency in the city! I used them 4 years ago when I came to the city, the best part was that they speak English. I was very happy to choose them again after 4 years. Their apartments may seem a bit more expensive than the standard in the city right now, but the thing is that they are all of very high quality. 100% recommended!

Negative experience: They withhold money from the security deposit under any pretext. They inflate utility bills. Moreover, their agents are arrogant and cocky in the face of these complaints. If you have any doubts, read the rest of the negative reviews both on Google and various portals to confirm everything I say. Avoid at all costs.

Fantastic experience: I rented with them for 6 months and my entire stay was perfect! I highly recommend them!

Fantastic experience: The managers Marc and Patricia are lovely! They have helped us throughout our stay. We are absolutely delighted with them.

Fantastic experience: From the first day, I have received excellent service in every aspect. I feel very comfortable renting with Sh Bcn, thanks to the full involvement of their team, especially my advisor Patricia. Thank you Sh for making my life easier!

Fantastic experience: I especially recommend it for the great dedication from the professionals when solving problems and attending to communications. Quality service.

Fantastic experience: The service from the guys for reserving an apartment was very good. Ellodie was very helpful. We hope that the stay will be equally pleasant.

Fantastic experience: Very happy with the service! Alex and his teammates are very proactive and attentive. I have recommended them and they have always delivered.

Fantastic experience: My experience with SH Barcelona has always been, and continues to be, a 10. They have been managing my apartment in Barcelona since 2016 and have always shown me great professionalism, honesty, and willingness to keep me informed about everything. I want to make a special mention of my manager Valentí, for his great work and involvement. Thank you very much SH!! The best agency I will always recommend!!!

Fantastic experience: I've been with sh for over six months now, and I feel very well taken care of by them. The property they rented to me is great, fully equipped and new... I would also like to add that my managers are always available for anything I need regarding the apartment, facilities, etc.... They always provide me with close and understanding attention. I feel very happy!!!!!! Best regards :)

Negative experience: I have a matter to discuss with Ms. A, I call and she doesn’t answer, I send a message and she doesn’t reply. Yet she has time to go online to respond to negative reviews and says 'if there are problems, you can contact us directly!'. What kind of humor is this? It’s a total disaster, I do not recommend it, I do not recommend it, it’s a big no recommendation! If you spend money to come here, don’t let them ruin your fun. Before you swipe your card, make sure to read all the negative reviews and then decide, these are all lessons learned at the cost of others! Let it be known!

Negative experience: We made a reservation on airbnb, a terrible company. They rented an apartment with a risk of electric shock due to exposed wires. Run away and be careful not to be robbed at check-in. They try at all costs. Airbnb is complicit, rent through booking, it's safer.

Fantastic experience: The first time I got my full deposit back in Barcelona, I had no problems during my stay and I will use this agency again if I return to Barcelona, I recommend it.

Fantastic experience: More than excellent! My satisfaction is at its maximum. The good management and the great trust that my manager has given me provides me with absolute peace of mind.

Fantastic experience: The entire team is very helpful, quick, and competent. They know what they are doing... and they do it in an amazing way. Super professional and reliable. THANK YOU SO MUCH to SH Barcelona!

Fantastic experience: SH Barcelona is a real estate agency that provides an efficient and very secure service that allowed us to book a temporary apartment from Argentina. This was essential for us as we emigrated with our puppies in February 2023, and it was a great help to have a safe place to arrive at. We were lucky to meet PATRICIA, who was our real estate agent throughout our stay (which we decided to extend for 9 months). Patricia has been very attentive, responsible, sweet, and warm. This has been very valuable for us, especially when arriving in this new country.

Fantastic experience: Excellent treatment from Marc Bernat and the entire SH Barcelona team. Everything was well coordinated, the delivery and cleaning of the apartment were optimal, the welcome, key handover, and punctuality were exceptional. Excellent service and customer attention, 100% recommendable.

Fantastic experience: I rented for 11 months and everything went great. From the moment I chose the apartment, I felt guided and advised by what I believe was the entire sales team. During my stay, I did have some issues, but my managers always responded quickly. As a negative point, I would highlight perhaps the cleanliness of the apartment upon entry... 100% recommended agency!!

Fantastic experience: I have only had positive experiences from SH Barcelona. Very professional and friendly approach. My agent Marc is impeccable, wouldn’t want anyone else to manage my property! I can definitely recommend SH Barcelona to other property owners!

Fantastic experience: My experience with the agency has been very good. I recommend going to the Sepulveda office to clarify all doubts in person. Jeff and Javier have been very correct throughout my stay and even when adjustments needed to be made due to natural wear, they activated it immediately. Thank you!!!

Negative experience: I am currently staying in one of their AirB&Bs and it has been a terrible experience. From the beginning, they tell you that check-in is between 3:00 PM and 6:00 PM, after which they charge you €30 for someone to hand you the keys. They offer the option to pick up the keys from a storage rental company that is 30 minutes away from the apartment, and they give confusing instructions that do not help identify the cabinet containing the keys. Fortunately, an employee working at the storage helped me find the elusive keys. After entering the apartment, I realized there was no water, so that night I couldn't take a shower, and worse yet, the toilet. The moment I realized this, I called their 'emergency number,' which was answered by someone who didn't know how to provide any solution, making me wait until the next day to tell me it was a valve problem, which wasn't easy to find and was outside the apartment. The next day, when I wanted to take a shower, I found that there was no hot water. I tried to contact Aline and Andrea (the hosts), and as always, they didn't respond until the next day. It is truly frustrating to have paid for an apartment where you cannot use basic services. From what I see in the comments, I am not the only one who has suffered from the incompetence of these people who have no sense of commitment to their customers. In summary, if you don't want to ruin your vacation, run away when you see the name of this company, just like Aline and Andrea on AirB&B.

Negative experience: AWFUL EXPERIENCE. Two very bad experiences with this agency. The first time we had booked an apartment months in advance (everything signed and paid) and a few weeks before our move, they told us there was a mistake with the reservation and that it was canceled, and worst of all, they transferred all the problem to us: sorry for the inconvenience, but figure it out yourself. After much insistence, we found another apartment with the same agency but we had to spend 3 weeks in an Airbnb at a very high price, obviously paid by us. Now we ask them to renew our stay in our apartment 2 months in advance and they tell us that we have to make a new contract but until today they have never sent us the new conditions. After the fourth insistence to know the renewal conditions, they finally contact the owner, and on the same day, they tell us that the apartment is already reserved by someone else, and that it was our fault for asking late. As if that weren't enough, they tell us that we have to leave on December 31 when they themselves had confirmed in 2 emails before that we could stay until January 16. The worst part is the agent's attitude, no attempt to resolve, to help, nothing. They responded to us with aggressive, threatening behavior. It’s truly shocking that such a person works with clients and on something as delicate as housing. Worst experience of my life with an agency.

Negative experience: SECOND TERRIBLE experience with the agency in less than a year. It summarizes in poor customer service with threatening treatment and being left without an apartment twice due to poor management and communication from the agency. The service of the key account officer is unacceptable, with no solutions proposed, not listening to their clients, and emails in a condescending and even threatening tone. In December 2022, they canceled our reservation paid months in advance. If we hadn't proactively asked, we would have almost found out about this problem on the same day of moving. That time they also didn't offer a solution, passing the problem to us and forcing us to bear the high costs of a new rent for a month. This time, when requesting the renewal of the apartment with 2 months' notice, I am still waiting for the conditions. In between, they tell us that we can stay until January 16, and now with less than a month, we must leave the apartment on December 31.

Fantastic experience: Hello! From the first contact with Sh Barcelona, they were very professional as well as friendly. The house I stayed in for almost 3 months was fully equipped and the stay met my expectations. If I return to Barcelona for work, I will definitely get in touch with them again.

Fantastic experience: Great experience and great service! Naomi helped us so much since day one, thank you! Highly recomend

Negative experience: The experience was not good at all. I rented an apartment for 3 months. First of all, I had to go pick up the keys from the office instead of being received at the apartment (family of 4, tons of luggage). I had a toilet repair, which I ended up paying for because their staff did not take responsibility for the fact that something was wrong from the start. I didn't finish emptying the apartment when I left, and they directly entered with another key with the new tenants. Every little issue was a discussion. And they charged me a fortune for everything.

Negative experience: don't trust this agency. you pay them one month of lease as remuneration and they will be really rude after that. I had many serious problems with this agency and I would not never recommend it to anyone. They will do anything not to give your deposit back. Do not engage with it.

Fantastic experience: We have visited Spain to see some of our family who live there and thus we have used the properties offered by Sh Barcelona on a temporary contract basis, always with impeccable service. To improve, it could be beneficial to open up user ratings for each property on the website, providing another parameter for selection.

Negative experience: Unreliable organization. In this case, I rented an apartment for a weekend that turned out to be unavailable upon arrival in Barcelona. Thank you SH Barcelona for ruining a weekend getaway!