FINQUES ADSER S.L.

Negative experience: TERRORÍFICO!!! , llevamos semanas intentando contactar con ellos para alquilar algún piso. Te cogen en el teléfono con cero empatía y te derivan al Idealista en el que “pasan de ti “. Señores propietarios , ¿qué hacéis trabajando con esta gente?. No os merecéis ni la estrella obligatoria. INCOMPETENTES / INEPTOS

Negative experience: Comparto la opinión de otros usuarios. Si veis una reseña de 5 Estrellas. Podeis pensar perfectamente que son ellos mismos quienes se han autovalorado o es algun familiar que le han pedido que lo haga. Segundo punto es que he estado buscando piso y ellos con aires de grandeza superiores a los demas mortales..solo me decian que comunicara por la plataforma idealista..Si ya lo hize pero ustedes no responden y encima tratan a los clientes de esta manera?. Por el bien de la persona que este leyendo esta reseña...no contrate los servicios de esta agencia inmobiliaria.

Negative experience: Como dicen el resto de usuarios, como inquilina tienes que estar tú detrás de ellos, por lo que no se acaba de entender qué servicio le cobran exactamente a los caseros, mucho menos que intenten cobrárselo a los inquilinos. Por otro lado son tan listos que no te informan de si un recibo pagado les ha llegado bien o no y luego te encuentras que a los meses ese recibo no se pago y has de pagarlo al momento, nos lo han hecho ya dos veces. Se les dio la solución de domiciliarlo y no quisieron, que no les iba bien. No pongo estrellas en negativo porque no me deja, pero muy descontenta con el trato que me ofrecen.

Fantastic experience: No suelo dar opiniones, pero en este caso creo que lo merece. Hemos alquilado varios pisos para nuestros trabajadores a través de Finques Adser, y la experiencia siempre ha sido excelente. Desde el primer contacto hasta la entrega de llaves, todo ha funcionado a la perfección. Su profesionalidad y atención nos han transmitido siempre una gran confianza, y cada alquiler ha sido gestionado de manera ágil y eficaz. Sin duda, una inmobiliaria en la que se puede confiar

Fantastic experience: Mi experiencia con ellos ha sido muy correcta y educados. Después de un malentendido todo tenía su razón. Así que les pongo 5 estrellas.

Negative experience: Como dicen el resto de usuarios, como inquilino tienes que estar tú detrás de ellos, ni siquiera cojen recados para otros compañeros, por lo que no se acaba de entender qué servicio le cobran exactamente a los caseros, mucho menos que intenten cobrárselo a los inquilinos. Totalmete a evitar un alquiler en el que medie esta agencia.

Negative experience: I give one star because I can't give -5. I am completely disgusted by the bad treatment I received from one of the workers at this property, not just once but twice. They treated me terribly, speaking in a rude manner and even told me to not call again because they wouldn't show me any rental apartments. All because one of the apartments I saw did not convince me, and I wanted to see another one to compare. I will go in person to file a complaint and request a complaint form at the office. It is unacceptable for people like this to continue treating others this way and go unpunished.

Negative experience: Beware of this real estate agency and check the contracts carefully. They put abusive clauses that other agencies don’t have. I do not recommend signing anything with them.

Negative experience: As others say, they get one star because they can't be given zero. Customer service is practically nonexistent, you have to chase after them. Then they will try to find some legal loophole to charge you agency fees (which is not a small amount), and if not, you'll even have Tere explaining the nonsense that if you leave before the contract ends, they'll charge you a month's penalty for every year. In short, don't waste your time and look at another real estate agency.

Negative experience: My recent experience with Finques Adser has unfortunately been negative. From the beginning, customer service was lacking, with long wait times for responses to basic inquiries. The lack of professionalism and courtesy in communication was evident, which was frustrating and unwelcoming. The service provided did not meet minimum expectations. Additionally, the lack of transparency and clarity in the information offered only added more confusion and stress to the situation. In summary, my interaction with Finques Adser was unsatisfactory due to poor customer service and inefficient service. I would not recommend their services to future clients looking for professional and reliable real estate management.

Negative experience: Terrible service after waiting 3 weeks to see an apartment and sending them all the documentation. We arranged to see the apartment. Surprise, it was already spoken for, and we traveled 60 km for nothing without even being notified. When we arrived at the office, they didn't even remember the appointment. And on top of that, they told us 'that's how it is.' They acted as if nothing was wrong. As is normal, we complained, and with nice words, they invited us to leave. Despicable treatment, unprofessional, and on top of that, arrogant. Given the other comments, we were lucky not to make a deal with them.

Negative experience: Don't waste your time with them, unprofessional and rude. They don't even attend to you in the office because they don't want to face you.

Negative experience: I do not recommend this real estate agency at all, terrible professionalism, everything is negative, they do not present clear accounts at all, they charge whatever they want without more. Not to mention Mr. Paco, an unwelcome person, disrespectful, arrogant, rude, unpresentable... I hadn't run into a cocky guy like this in a long time. And if I keep going, I'll be disrespectful. Be very careful when renting with them. I give one star because there is no option to give negative points. It wouldn't hurt them to take a course on humanity and education, but I don't think they would even know how to do that. And they only respond to a review that is positive. Well, of 5 points, they only have two; that says it all.

Negative experience: I haven't been in the apartment for 5 months and to this day I am still receiving electricity bills and charges in my name, when they say in the email that they will cancel it. Very poor management and organization, not recommended at all.

Fantastic experience: Competent!

Negative experience: Firstly, to pay the rent for the month and two deposits. I imagine one is for possible damages, and the other? They do not explain. So it is either intended for the agency's commission (which I understand should be paid by the owner, someone tell me if I'm wrong), or it will be the 'fine' if you break the contract (a housing contract for 7 years!!!). Secondly, they adapt to the needs of the owners but not to those of potential tenants, that is, is it legal to ask for 6 years of payslips?? A solvent person, with a good salary, but who due to life circumstances has been in a job for one or two years for example can no longer rent an apartment?? And to finish it is true, you have to follow up with them, they tell you they will call, but they never do, I don't know, it's a bit surreal to be honest.

Negative experience: They waste your time, very unprofessional, to top it off their egos are through the roof and they don't apologize at any moment, 0 FORMALITY, 0 EDUCATION.

Negative experience: They are bad people. The salesperson shapes everything for you to rent the apartment. They do not explain the fee they have for handling the management. Since we did not know exactly how long we would be in the apartment, they told us it was fine, that we could leave at any time, but when they made me the contract, it stated the total monthly amount multiplied by 10 months, so I had to sign for a total rental amount of 3900 euros (if I left after 5 months, I had already signed that debt) and another point of the contract is that they force you to take out a 'contents and third-party damage' insurance policy that you must provide at the time of signing (I say, when no one is in the apartment, who covers the damages or wear? and what is the deposit for?). This was not mentioned to us at any time. Luckily, I was able to cancel the transfer I had already made to them. Their response was that they were severing relations with me because I had withdrawn and canceled the transfer that was already in their account. I feel sorry for the person who has rented the apartment in Plaza St. Llorenç de Lleida, because they have stumbled upon the worst of the market.

Negative experience: Once the apartment was shown, and without any prior warning, the signing day arrives. And after the signature is affixed to the contract, at that moment, by some magic, a complication on their part is revealed: the electric water heater had a 'little problem'. The summary of this matter is that if I took a shower on a stormy day, we had to unplug the heater... because the grounding wasn't working, and I could face the unfortunate circumstance of dying from electrocution. Nothing, plugged heater, unplugged heater; but the signature was done. Not to mention other problems with the apartment, but well, three twenty-five, right?

Fantastic experience: A very serious real estate agency. They have always treated us very well and have solved all the problems we could have.

Negative experience: Looking at many apartments on idealista and trying to contact, but no response. Your apartment search looks for another city.

Fantastic experience: Very good treatment

Negative experience: THE WORST REAL ESTATE AGENCY IN LLEIDA!!!! Marc, the salesman, a SCAMMER and liar. Even knowing what our needs were, he scammed us and the people in the office cover for him and won’t let you talk to him. The defects in the house are eaten by the tenant because the owner (managed by the agency) ignores everything and waits for you to get tired and do it yourself. BE VERY CAREFUL WITH THESE SCAMMERS, the salesman slips in contract clauses that benefit them (agency and owner) and is concerned WITH ENTERTAINING YOU AS MUCH AS POSSIBLE DURING THE SIGNING SO YOU DON’T REALIZE WHAT YOU HAVE IN FRONT OF YOU!!!! I DON’T RECOMMEND IT EVEN TO MY WORST ENEMY.

Negative experience: I'm posting this review to help future potential tenants decide whether or not they want to get involved with these people. I have been in a rental apartment managed by Finques Adser since February 2020. During the pandemic, we postponed two months' rent payments. That’s the good part. The bad part: They almost never answer the phone, and if they do, they either don’t solve anything, lie to you, or tell you to send an email. If you have a breakdown, forget about having it fixed. In my case, the blind broke, and they came once but didn’t even fix it; they did something I could have done myself. I went months without water, literally without water, and when it did come out, it wasn't hot. I would shower at other people's houses or, if I was lucky, I could get a bit of cold water from the bathtub faucet, so I had to squat under the water. To make things worse, the following happened: I'm not going to accuse anyone; these are the facts. I will just describe a situation objectively. I hadn’t been in the apartment for months; I came by occasionally, but my roommate mainly lived there, although my name was on the lease. I didn’t have any personal belongings or furniture inside, but my roommate did. I sent an email saying we would leave the apartment on August 31, and a few days later, my roommate returned from his hometown to find the lock changed, the blinds fixed, and everything clean, clean in every sense, as they had stolen all his valuables (TV, PS4, etc.). A squatter could enter and change the lock if they see that no one has been around for days, but why would they rob the place if they are going to live there? Also, there were no signs that anyone had been living there since everything was clean and repaired, and there were no clothes or remains of someone having established a residence there. So it’s logical to think it was a robbery, but why would the thieves then, after robbing the place, clean everything and fix the blinds? I don’t know, everything seems very strange and suspicious. We haven’t taken any action because at that time I was working, and my roommate didn’t call the police. We didn’t handle it well; it would have been best to call the police immediately, but well, it happened, and that’s that. As I said earlier, I’m not accusing anyone; I don’t know what happened, but these are the facts.

Negative experience: I give it one star because I can't give it zero... an agency of worthless people, they change the story, they try to take you to their territory... it's a shame that if you don't have two fingers of sense, they will cheat you! They don't answer the phone, and when they do, it's to lie to you, changing the requirements every two or three times... it's a shame that there are people renting their apartments, this agency should disappear.

Negative experience: One of the worst in Lleida. Their biggest problem is communication, which is practically non-existent; they change the contact person every two seconds and don't even inform you. Any insignificant procedure or documentation that could be resolved online without issues is managed by asking you to come to the office, which is challenging for two people who work 8 hours a day and, on top of that, have extremely limited office hours. Then it takes them a long time to respond when you have a real problem, like if your washing machine or ceramic hob breaks down, and the average wait time is two weeks (if we are optimistic), not to mention that they judge you before coming to check anything and any inconvenience is your fault. Very bad experience, not worth it at all.

Negative experience: Bad treatment, inefficient service, they don’t deliver what they promised and everything is lies from the first minute. I don’t recommend this real estate agency at all. Be careful! Expensive flats and very poor quality. If you don’t want to be eaten by worms, better not rent their flats.

Negative experience: If it were up to me, I wouldn't give even 1 star. Of all the places I've lived, this has been the WORST EXPERIENCE; 2 years living there from day one the treatment wasn't the best. MARC, the 'manager' who shows you the apartment, is someone who doesn't know how to explain himself, and that's why misunderstandings occur (I believe I'm not the only one who thinks that based on the majority of comments here), super rude, arrogant, acts like a big shot, and believes he is renting you a castle. They don't manage things well. I moved from one apartment to another (being the same building and real estate agency) and they made me pay again 'real estate services' as if I were a new client; it seems like a SCAM AND ABUSE. On top of that, it took me a lot to get the change done because MARC only forwards messages and doesn't explain things in detail as he should from the beginning; he is an incompetent who doesn't know how to do his job as a real estate advisor (what he didn't finish saying was YOU HAVE TO PAY THE REAL ESTATE SERVICES AGAIN). But he is so deceitful that he doesn't say it as it is. I had a humidity issue and I lived with it all fall and winter because THEY NEVER CAME to fix it. The blinds were damaged, and of course, they must have been old because they don't maintain anything. In the contract, they include a clause stating ** THEY ARE NOT RESPONSIBLE FOR GLASSES OR BLINDS. I understand the glass issue, but THE BLIND??? God knows how long it has been installed, and it just broke recently a few months after I started living there.. I called the real estate agency and they told me it is not their responsibility to send a technician, that I have to fix it myself!! As if I brought the blind from another apartment?? Seriously!!! They didn't even give me the option to send someone that I would pay for, but nothing at all.. 0 solutions. They require you to return the apartments clean, and when they hand them to you, they are DISGUSTING. THEY ARE UNRELIABLE, SCAMMERS, SLACKERS, THE WORST REAL ESTATE AGENCY IN LLEIDA. I DO NOT RECOMMEND THEM AT ALL.

Negative experience: Living in one of their apartments has not been a pleasant experience, and I do not recommend it. They are old and require renovations that are either done halfway or not done at all. From the moment we moved into one of their apartments, there were problems. To start with, we had no water. There was a leak they did not want to fix in one of the pipes, which caused flooding on the 1st floor (we lived on the 3rd) and the neighbor cut off our water. We literally spent 2 months chasing them to fix the problem, without water. They also took 3 to 4 weeks to respond when we requested help to fix various outlets (we finally had to fix them ourselves), the boiler, a closet... Anything that broke could take weeks to be addressed. The curtain rail (made of thick iron) fell due to use, and they blamed us. Additionally, they only have one phone number and one email that they respond to every so often, if they respond at all. Not to mention it is impossible to reach them on weekends or when a holiday is approaching. As if that were not enough, we left the apartment at the end of October (today is January 3rd) and it turns out they did not change the name on the electricity bills until the end of December, so I have continued to receive bills. Furthermore, I had to notify them that I had not been deregistered. They also took 2 months to return our deposit. Lastly, I must mention that MARC, who shows the apartments (or who was showing them in 2020) is a scammer and blocked me on WhatsApp when we discovered they were lying to us about the defects in the apartment and we demanded an explanation. That’s it, if you can avoid it, better look for a private owner or another real estate agency. Update: as of January 13, 2023, I have continued to receive notices of unpaid electricity bills. If you care about your life in any way, DO NOT LIVE IN THEIR APARTMENTS.

Negative experience: intento llamar ya varios días por qué me interesa un estudio....pero no me cogen....no entiendo entonces para que tienen teléfono....

Negative experience: muy muy peor y mocho cosas muy pesadas mejor no alquiler por ellos

Negative experience: Es terrible tengo días tratando de comunicarme con ellos cerca de un piso y no hay manera.

Negative experience: No llama ,mal organización

Negative experience: Ens van ensenyar el pis com van poder ja que no hi havia llum encara i les persianes elèctriques estaven baixades. Fins aquí be. Per aixo les 2 estrelles. No ens van facilitar el telèfon del llogater fins passats casi 6 mesos. A cualsevol problema amb el pis els hi comentaven i tardaven lo seu i donaven excuses com per exemple si el problema era real o eren imaginacions. Dona la sensació que per ser jove tinguin el dret a tractar com a rucs.

Negative experience: Clarament la pitjor inmobiliaria de lleida, i el pitjor comercial tambe un noi que es diu marc que semble que taigos de autovendre tu mateix el pis, vam anar a veure el pis i ens va dir que en 4 o 5 dies el tindriam, alfinal ja portem dos setmanes a la espera i contesta un cop de tan en tan el telefon, a sobre amb borderies i parlan com si li estiguesam fen nosa, permi un vago en tots els aspectes!!

Negative experience: He pedido información de un local y me dicen que lo mire por la web... Con esta atención no estoy interesado en comprar nada, que falta de ganas de vender....

Negative experience: La inmobiliaria tiene una gestión pésima. Meses y meses para arreglar una gotera. Meses y meses para arreglar la caldera. Y por si fuera poco, un año después de vivir en ese piso, siguen llegando facturas a mi nombre de cuando vivíamos allí. Pésimo, no recomendable para nadie y menos para estudiantes. Puros dolores de cabeza.

Negative experience: Estoy buscando piso hace 2 meses en lerida. Finques adser tiene un comercial que no sirve para nada. Llevo interesado en un atico de 390€ hace 2 semanas. Le envie toda mi documentacion a ese comercial, pero no ha servido de nada. Porque se hace el loco. Supongo que el comercial no tiene ganas de trabajar. En fin, quieren alquilar pisos pero no son capaces de prepcuparse por el cliente interesado. 2 semanas para intentar contactar con el comercial. Y hoy cuando llamo a finques adser, me dicen que es el unico comercial que tienen. Que no hay mas. Bueno, aqui mi experiencia con otra inmobiliaria de lleida. Dejan mucho que desear en su trabajo.

Negative experience: Les doy una estrella porque no se puede dar menos. He estado 2 años en un piso con ellos y la verdad que la gestión no pudo ser peor. La atención nefastas, de 0, imposible contactar con ellos cuando los necesitas. Nunca me quisieron facilitar un contacto con el propietario. Se me estropeó la nevera y tardaron 2 semanas en traerme otra (con lo que eso supone) y para colmo era una nevera diminuta de camping. Se estropeó la resistencia de la caldera y tardaron otras 2 semanas en que un técnico viniera a arreglármelo (tenía que ducharme con agua fría). Me dieron el piso sin pintar hacía tiempo y cuando lo devolví, me achacaron que las paredes estaban sucias (tal como me lo habían dado). Unos impresentables. Hay muchas inmobiliarias en Lleida, buscad, y si es necesario esperaros, no os precipitéis y acabéis metiéndoos en un piso con ellos. Obviamente no me devolvieron la fianza, por desperfectos que ya estaban cuando me dieron el piso. PD: He de decir que alguna trabajadora puntual de administración intentaba hacer su trabajo, y este comentario no va por ella. Pero por lo general... un auténtico desastre.

Positive experience: Buena atención y buen trato.

Fantastic experience: Sinceramente te dicen lo que hay y lo que tienen. Si quieres un chalet, tiene y si quieres un piso barato, pues también hay.

Fantastic experience: Perfecta inmobiliaria para gestionar alquileres, Marc es un asesor fantástico y muy atento a los detalles, Silvia un 10, muy profesionales, sin duda muy recomendables.

Fantastic experience: Positive: Professionalism

Negative experience: La atencion al cliente de alquiler muy mala, vas a la oficina y parece que vayas a robar, yo estuve veinte dias con la caldera agua caliente averiada,nada recomendable

Negative experience: Estuvimos viviendo en una casa del centro histórico alquilada por esta inmobiliaria y el trato fue absolutamente despreciable. La casa tenía varios problemas que fuimos descubriendo a lo largo de los 9 meses de permanencia. Evidentemente sabíamos que se trataba de una casa rústica, pero nunca imaginariamos que al poco tempo de entrar empezarían los problemas: el piso de arriba plagado de goteras y bichos en las bigas. La parte de abajo súper afectada por infiltraciones de agua que producian un mal olor insoportable especialmente en el cuarto de baño del piso inferior, que quedó prácticamente inutilizable por la proliferación masiva de mo en el techo. No recibimos ninguna información previa sobre las goteras, al ver la casa habían cubos por todo lado arriba y pregunté si es que llovía allí, però se me contestó que no. Sorpresa! A las primeras lluvias nos caía agua en la mesita de noche de la habitación. Servicio de asistencia lento e ineficiente frente a estas condiciones inuhamas. Lamentable el trato, increíble como gente así pueda gestionar un negocio de este tipo.

Positive experience: Durant el temps de pandemia han tingut un comportament humà

Negative experience: No donen resposta ràpida quan els seus pisos cauen a troços, envien personal no qualificat per fer reparacions, no t'atenen al telèfon, deixen de girar rebuts sense avisar i et carreguen recàrrecs. Horrible experiència.

Negative experience: No tenen cap telèfon per urgències, si et quedes sense aigua, electricitat, o qualsevol cosa no hi ha manera de contactar si no és en hores d'oficina o per correu

Negative experience: La peor casa de fincas de Lleida sin duda, tardan mucho a gestionar los problemas y aberias en los pisos alquilados. No responden a las llamadas, te dan excusas de que la persona que lleva los temas esta de vacaciones, ha salido que dejes tu numero y te llamaran... Y así se tiran semanas. No recomiendo a nadie tratar con esta gente.

Negative experience: La PEOR INMOBILIARIA Hubiera tenido que leer antes los comentarios. Parece que no quieren ALQUILAR Es cierto que no responden al teléfono. Cuando te presentas allí el comercial está de baja Si un día lo encuentras resulta que los pisos que te interesan o están apalabrado o que lo están reformando o que solo quieren alquilarlo a estudiantes y no a trabajadores .VERGONZOSO EL TRATO.

Negative experience: PEOR INMOBILIARIA DE LLEIDA - No responden nunca vía correo electrónico o teléfono - Cuando te presentas en su oficina, curiosamente, la persona encargada del piso que tienes alquilado está de vacaciones o de baja - Teníamos un piso de estudiantes, nos hicieron cambios en el contrato sin nuestro consentimiento - Te cobran una cuota de Gestión por no hacer NADA - La culpa siempre es tuya - Cualquier desperfecto tardan mucho tiempo en arreglarlo si es que viene alguien Si queréis alquilar un piso en Lleida, os recomiendo de corazón no venir NUNCA a esta inmobiliaria!!!

Negative experience: Teléfonos dias sin contestar...nos dicen que esperan al propietario..luego que nos habían dicho que no quiere alquilar (y no)...nos hacen venir pidiendo salir antes y perder horas del trabajo para ver el anuncio sin ver el piso (que ya habíamos visto por internet!)...muy mal servicio y atención, muy perezosos, falta de comunicación...como desgraciadamente muchas inmobiliarias aquí en Lleida!

Negative experience: Estoy de alquiler y ellos me gestionan los problemas. Llevo 2 años en el piso y desde entonces esperando que se arregle una humedad que hace meses se convirtió en gotera. El problema no es ese, sino que siempre me aseguran que en unos días me avisarán o me llamarán y siempre es mentira. Hoy me he discutido y parece que al fin vendrán. Pero para ellos la culpa es mía que no me iba bien ningún día. ¿Qué día? ¡Si sigo esperando que contactéis conmigo! (Actualización 7 meses después) Ayer fue la primera vez que llovió fuertemente desde que se "arregló" la gotera y ya tengo el techo encharcado otra vez. No sé qué sería peor, que de verdad se hubiera arreglado, pero ya se ve que fue un desastre o tal vez me hayan engañado y no se haya arreglado....

Negative experience: Hemos estado en dos pisos diferentes con ellos. Cada semana salía un defecto nuevo, les decías lo que había pasado y, o te ignoraban los mensajes o te decían ya irá el técnico, el cual bueno dos veces a ver dos incidencias diferentes y no volvió a repararlas. Antes de entrar al piso lo iban a poner a punto( limpiarlo, pintarlo, corregir las humedades, arreglar la cañería del fregadero, etc) y cuando llegamos para entrar no habían hecho NADA, y después de tres años en el piso seguía igual de mal sin arreglar nada. No lo recomendamos para nada.

Negative experience: Son unos INCOMPETENTES UNOS ROBONES Y UNOS ABUSONES OFRECEN PISOS DE PENA A PRECIOS ALTISIMOS SOB UNOS CHAPUZEROS AMI ME HAN TIMADO UN MONTON NO COJAIS PISOS AQUI SON MUY MALA GENTE