VIA AUGUSTA, 64 - 66
08006, Barcelona
932177696

Opening hours

  • lunes: 9:00–13:00, 15:00–18:00
  • martes: 9:00–13:00, 15:00–18:00
  • miércoles: 9:00–13:00, 15:00–18:00
  • jueves: 9:00–13:00, 15:00–18:00
  • viernes: 9:00–13:30
  • sábado: Cerrado
  • domingo: Cerrado

Experts immobiliaris des del 1943

Via Augusta, 64-66 entl. 3a08006, Barcelona Vegeu → horaris

Our comment from Agencias Inmobiliarias about FINQUES GRAU:

Finques Grau is a well-known real estate agency in Barcelona, recognized for its professionalism and customer service. Many users highlight the excellent quality of service and dedication of the team, which includes professionals such as Lluís, David, Xavier, and Álvaro. The most mentioned aspects include:

  • Personalized attention: Clients feel they are treated with dedication, receiving quick responses and friendly service from the staff.
  • Efficiency: Swift management and adherence to established deadlines, making the rental and purchasing processes easier are highly valued.
  • Professionalism: Assistants are recognized for their professionalism, providing customer-oriented service and effectively resolving issues.
  • Positive rental experiences: Many tenants have shared that their experiences have been satisfactory, highlighting the prompt attention to emergencies and maintenance.

Despite these strengths, there have been negative comments regarding communication and transparency, as well as issues related to rental management and billing. Some users reported less favorable experiences, including a lack of response to requests and difficulties with deposit refunds. However, the team has shown a willingness to address these complaints and improve customer service.

FINQUES GRAU: Reviews

3.4/5 (186 Reviews)
Montserrat Marqués 4 weeks ago

Fantastic experience: He conseguido un piso de alquiler con ellos y la experiencia ha sido muy buena. El trato por parte de Xavier ha sido estupendo: siempre atento, profesional y dispuesto a ayudar en todo momento. Muy recomendable.

Sergio Perez 1 month ago

Negative experience: No intentes contactar con ellos no responden a los mensajes Cuelgan anuncios falsos Tienen un monton de reseñas negativas en google, en ninguna reconocen su error, la culpa es siempre del cliente.

FINQUES GRAU

Sr. Incògnit, pot concretar res?

Brian Ximenez 2 months ago

Fantastic experience: Acabamos de alquilar un piso con ellos y estamos muy satisfechos por la profesionalidad y rapidez de firmar con todo bien detallado y explicado. Ojalá hubiera más fincas así .

FINQUES GRAU

Moltes gràcies!

Kuan Yu Chen 2 months ago

Fantastic experience: Tuve una experiencia excelente con Xavi. Siempre respondió rápidamente, fue muy paciente con todas mis dudas y me transmitió mucha confianza en cada paso del proceso. Un placer haber contado con su ayuda.

FINQUES GRAU

Moltes gràcies!

Andreu Varela Puig 2 months ago

Negative experience: Tenim com administrador Finques Grau i el servei que donen és lamentable. No hi ha manera de comunicar-se amb la responsable de la finca i no es fa càrrec de cap problema que pugui sorgir.

Christian P 2 months ago

Fantastic experience: Conseguí vender bastante rapidamente mi piso hace poco con ellos. Muchas gracias a Xavi por su acompañamiento en todo el proceso.

FINQUES GRAU

Moltes gràcies!

Liang Li (LEO) 2 months ago

Negative experience: Soy el propietario de esta empresa de administración de propiedades. Son muy lentos en la gestión. La tubería de agua del pasillo se rompió el fin de semana y nadie vino a arreglarla, así que contraté a alguien para que la arreglara yo mismo. Prometieron compensarme, pero ha pasado un mes y no han respondido a mis correos electrónicos. Soy de Plaza gal•la placídia 22. Nadie me ha contactado todavía. Ha pasado casi un mes.

FINQUES GRAU

Sr Incògnit, ens en podria detallar res?

李亮(LEO) 2 months ago

Negative experience: Soy el propietario de esta empresa de administración de propiedades. Son muy lentos en la gestión. La tubería de agua del pasillo se rompió el fin de semana y nadie vino a arreglarla, así que contraté a alguien para que la arreglara yo mismo. Prometieron compensarme, pero ha pasado un mes y no han respondido a mis correos electrónicos. Soy de Plaza gal•la placídia 22. Nadie me ha contactado todavía. Ha pasado casi un mes.

FINQUES GRAU

Sr Incògnit, ens en podria detallar res?

Jordi Puigdomenech 3 months ago

Fantastic experience: Tracte proper. Eficients

FINQUES GRAU

Moltes gràcies!!

Arkadii Oganian 3 months ago

Negative experience: Una de las peores organizaciones comerciales con las que me he topado. No la recomiendo en absoluto: son poco profesionales, no cumplen sus obligaciones y reclaman pagos sin justificación clara. Evítala a toda costa.

FINQUES GRAU

Apropiar-se d'espai comunitari és il·legal pel que és normal que l'ajuntament el sancionés, i el seu arquitecte plagués. Ara ens diu que no vol pagar el deute comunitari perquè ja paga hipoteca. Per llogar-hi cadires!

Liced Ariza 3 months ago

Negative experience: Nunca responden las llamadas, fatal su servicio

FINQUES GRAU

No en consta com a client. Podria concretar res?

Annie Cherry 3 months ago

Negative experience: Nunca responden las llamadas, fatal su servicio

FINQUES GRAU

No en consta com a client. Podria concretar res?

Santi Dorca 3 months ago

Positive experience: Tramit per la venda d'una plaça d'aparcament no gaire fàcil de vendrà. .Només en 2 mesos van aconseguir la venda, tota la gestió, notari, tràmits amb l'Ajuntament tot perfecte. Xavier molt bon professional i molt amable I resolutiu. Moltes gràcies per la vostre gestió

FINQUES GRAU

Moltes gràcies!

Zuflucht 4 months ago

Negative experience: People unfortunately this company is managing our building and 1 star is too much for them they are proudly writing on the website that they are on the march sense 1945 well is that a good sign? No! They literally doing nothing beside writing some spam emails they accused us of doing illegal renovations in our property what was a lie and did and spammed us with some trash and u know why because we are foreigners thats is messed up! So we are cut the payments and you should do the same! Don't support racists!

FINQUES GRAU

Això és una infàmia, esteu denunciat a Google. T'has equivocat ja que Grau des de fa 15 anys hem cedit 2 locals a la Fundació BarcelonaActua per a la integració dels refugiats.

Daniel 4 months ago

Negative experience: ¿Hacen falta 16 días para descartar a un candidato? O la persona de la selección de personal necesita ganar tiempo para justificar "su trabajo", o no lo entiendo. En un sector donde se valora la rapidez en la resolución de incidencias no se dan prisa en cubrir las vacantes. Yo personalmente no encargaría la gestión de mi comunidad a esta empresa.

FINQUES GRAU

Sr Incògnit, pot concretar res més?

Olatz Saenz de Argandoña 4 months ago

Fantastic experience: Álvaro ha sido una persona clave para que confiáramos en las fincas Grau para gestionar nuestro alquiler. Un trabajador que transmite confianza y compromiso. Muchas gracias!

FINQUES GRAU

Molt agraït Olatz!

Sergi Castelló González 4 months ago

Fantastic experience: Mi novia y yo llevábamos meses buscando piso, y gracias a ellos por fin lo hemos encontrado. En cuanto revisaron nuestros perfiles, inmediatamente nos consiguieron un piso que se ajusta a todo lo que queríamos. De un dia para otro, ya lo teníamos. Me gustaría destacar y agradecer especialmente a Alvaro, quien hizo que todo el proceso fuera muy sencillo y rápido, siempre con mucha amabilidad y cercanía. Totalmente recomendable!!

FINQUES GRAU

Molt agraït Sergi!

Erik Staudacher 6 months ago

Negative experience: Also Leute die da arbeiten sind nutzlos! Unser haus ist von diesen menschen wenn ich es überhaupt so nennen kann betreut. Die ignorieren mail machen arbeiten nicht vor allem Gerard und wenn du noch aus anderm Land kommst dann die ignorieren dich komplett also f euch!

FINQUES GRAU

Fer obres que requereixen de llicència sense ella: a) és IL·LEGAL b) pot ser PERILLÓS si afecta a l'estructura de l'edifici i c) pot generar neguit i ansietat als veïns. Al ser descobert pel president de la Comunitat de propietaris i no avindre's a raons encara és més decebedor, no quedant més alternativa per part de la Comunitat de propietaris d'haver de cridar a la policia local i denunciar-lo davant l'Ajuntament de Barcelona. El deure no està renyit amb el respecte, que deuria de ser mutu.

Guido Uncal 6 months ago

Fantastic experience: Molt bona atenció, sempre amables i atents per resoldre tots els nostres dubtes. Han cuidat molt la relació entre les parts. En Lluís i l’Álvaro ens han acompanyat durant tot el procés. Tot de 10!

FINQUES GRAU

Molt agraït! Hem fet arribar les seves felicitacions!

Margarita Vinyes 7 months ago

Fantastic experience: Perfecte en el lloguer de l'habitatge, van actuar rapidament. El tracte Excel.lent

FINQUES GRAU

Moltes gràcies per les seves amables paraules!!

Kristina Đuretić 9 months ago

Fantastic experience: Lluis was very kind and helpful throughout our interaction. He not only showed a great willingness to help me but also translated most of the contract that was in Catalan, which allowed me to understand it much better. His patience and clarity made the whole process much easier for me. It was definitely an excellent and positive experience. I greatly appreciate his support and professionalism. I would definitely recommend him!

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Víctor Borja 9 months ago

Negative experience: They make useless rounds of visits, then they end up reserving them by the property, not very serious. Passeig Martras N29 Montjuic

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Jordi TA 10 months ago

Negative experience: This property management is very undiligent. I made calls and sent emails and still have no response.

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FINQUES GRAU

Mr. Incògnit, could you clarify anything?

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Carolina Rodriguez 10 months ago

Fantastic experience: We went to visit an apartment we liked, and thanks to Xavi we were able to get it. The service has been incredible, and he helped us with all the questions we had. Everything has been very easy thanks to him. Thank you very much for everything; we are very grateful. ☺️

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Maria Teresa Barbero 10 months ago

Fantastic experience: I want to thank you for managing the sale of the apartment in Cornellá. The truth is that they have been very kind and competent, and throughout the sales process, they were very explanatory about all the steps to be taken, particularly Xavi Contreras, who has always been in contact with us. For me, Finques Grau is a fantastic team, thank you very much for everything.

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FINQUES GRAU

Dear Mrs. Barbero, it is an honor to receive your words, thank you very much!

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David Alvarez Laurin 10 months ago

Fantastic experience: We had been searching for a property to buy for some time until we found one managed by Fincas Grau. The service provided by Xavi was great, always attentive, and we were in constant contact for any questions. He managed absolutely everything for us, and our experience couldn't have been better. Two months later, we just signed, and I would completely recommend both Xavi's management and advice, as well as the company's service! Thank you for the treatment, and I will always recommend you whenever someone asks about you; it has been a pleasure!

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FINQUES GRAU

David, thank you so much for such kind words!

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Isabel Fernández 11 months ago

Fantastic experience: After more than a year looking at other agencies, it's appreciated to find professionals who make the processes easy, are clear, solution-oriented, and provide quick responses. Thanks to David and the rest of the professionals.

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FINQUES GRAU

Thank you very much

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Ar 1 year ago

Negative experience: They are a complete scam, they post apartments that are already rented and always say they will get back to you but never do. By chance, I have noticed that I have been contacting them for more than eight months about certain apartments I write about, 10 minutes after they post them, and they never return the call. They are just going to ask you for money to even visit the apartment, as happened to my colleague who had the fortune to speak with one of the sales representatives. The rental market in Barcelona is reaching abysmal limits, and companies like Fincas Grau take advantage of this situation, committing legal violations, lying, and not doing their job which is supposed to be connecting housing to citizens. The phones are useless; they never answer and are only there to scam people. I heard another story that I cannot verify, where a person paid the deposit and advance and then the place was already rented, and they only returned half of what the person paid, and that happened in just two days. They are a bunch of crooks.

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FINQUES GRAU

Dear Mr/Ms INCÒGNIT, we would like to inform you that if you contact us you will see that we do not charge for showing rental apartments, not just now that it can't be done, but always.

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Marc Sant Dencàs 1 year ago

Negative experience: I called on Friday to ask for information about a parking space, and the person who answered the phone told me that nothing would happen until Monday, as the salesperson was no longer available. I provided my details and we agreed that they would call me on Monday. Monday arrived and they did not call me. I called them, and the man, who didn’t know what to say, told me he would call me the next day, Tuesday, and that to see the parking space, it would take a minimum of 3 days. At this point, I gave up. I never received a call from the salesperson, and two days later the ad for the parking space disappeared. Why is it so hard to not waste people’s time and just say from the beginning that the space is already rented, so no one loses their time? I found their service to be very unprofessional for a property management company.

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FINQUES GRAU

We are sorry, the person at the front is on paternity leave and we have had peak work moments but we try to help him. I ask him to contact [email protected], let us know what it is about and we will help you.

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Iresur 2021 sl 1 year ago

Negative experience: Today I called to ask for information about an apartment and the salesman who assisted me only spoke to me in Catalan, I saw it as a tremendous lack of respect!!!! Super despotic and rude, because I felt that being from outside I faced problems of racism, because of people like this man the world is going terribly! For this reason, I never recommend this real estate agency.

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FINQUES GRAU

Speaking Catalan or being spoken to in Catalonia is normal, and no one can or should feel bad about it. If you do not understand Spanish or Catalan, just say so to try to get help. If you are still looking for an apartment, you can contact us at [email protected] and we will help you.

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Maja Behrmann 1 year ago

Negative experience: I would like to express my deep dissatisfaction with the customer service provided by this real estate agency. I have experienced extremely poor treatment, with an obvious lack of professionalism from the employees, who behave in an impolite and rude manner. Honestly, I would recommend other users to avoid this agency, as my experience has been the worst I've had with a real estate agency.

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FINQUES GRAU

Could you finalize anything? We don't have any record as a client.

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Joana 1 year ago

Negative experience: Like the previous review, I give one star because otherwise I cannot leave a review. These people are the managers of the estate where I live, and they are a disaster. They do not attend to the needs of the estate (of the same owner). I have been here for 43 years, and when there is a problem, they brush it off. They are unpleasant, arrogant, and their behavior borders on being rude (at least with those I deal with). It's a shame.

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FINQUES GRAU

Mrs. Incognito, could you specify something?

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MILY 1 year ago

Fantastic experience: Very happy with the attention and professionalism. Thank you

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Natalia Pallarol Moreno 1 year ago

Fantastic experience: I am very grateful for the service. Lluís was very attentive and accessible. The entire rental management process has been very fast and computerized.

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FINQUES GRAU

Moltíssimes gràcies Natàlia pel comentari i la puntuació. Ha sigut un plaer.

Marc Saltó 1 year ago

Fantastic experience: In a parking space rental, I needed to expedite the process and the whole team (David, Alvaro, Josep) did everything possible and more to support me and meet the short timeframe I had. A super professional and very friendly team. I would recommend them.

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FINQUES GRAU

Moltíssimes gràcies Marc per la puntuació i comentari, ha estat un plaer ajudar-te.

Carlota Rodríguez Ruiz 1 year ago

Fantastic experience: Finques Grau team. A 10! The visits, communication, and administration and management by David, Álvaro, and Xavier, respectively. Also, from David's side of the technical team that works with the Finques for the repair of any element included in the contract. Speed, quality, good communication, and fluency, both in dealing with and resolving doubts and other information or issues related to the contract. They have easily adapted to my requests. The apartment fits what I was looking for: in price and dimensions, in the neighborhood, the neighbors, and other characteristics I requested. Very happy to count on Finques Grau!

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FINQUES GRAU

Ha sigut un autèntic plaer haver-te ajudar en aquest procés. Ja saps on som!

Marta Gasull Tenas 1 year ago

Fantastic experience: I am the President of a Neighbors' Community in Hospitalet. They are serious, responsible, and diligent. 100% recommended.

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FINQUES GRAU

Moltes gràcies per la puntuació.

David Martínez Martínez 1 year ago

Fantastic experience: I bought an apartment through them and had a very good experience. The service was very friendly, they sent me all the information I requested quickly, and they guided me throughout the process.

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FINQUES GRAU

Molt agraïts pel comentari David, ha sigut un autèntic plaer.

Alejandro 1 year ago

Negative experience: WARNING! They do not comply with the Housing Law, DECREE LAW 6/2024! (Attached images). I went to see an apartment they had listed on Idealista which, as stated in the ad and confirmed by the agent, was owned by a Large Holder. The apartment was advertised for €981/month, applying a 3% increase over the previous contract. As I tried to explain to the agent, who seemed unaware of the law (which I doubt), in the case of Large Holders, this increase does not apply and the only thing that governs the rent is the rental housing index created by the Government and l'Agència de l'Habitatge de Catalunya (whether a higher or lower amount than the previous contract). For this specific property, the maximum amount indicated by this index was €946/month, as stated, so this constitutes a violation (minor in this case). I indicated that I was interested in the apartment pending resolution of this issue with the owner, but, as expected, I tried to contact them in the following days without receiving any response from either the office or the agent, until a relative contacted them and was told that the apartment had already been rented to someone else (I imagine to someone who is unaware of the law). In summary, be very careful as ignorance of the law does not exempt compliance.

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FINQUES GRAU

Totalment fals i ignominiós. Precisament al ésser l'arrendador gran tenidor deu aplicar en el proper arrendament el menor dels preus entre el darrer contracte d'arrendament i l'Indexs de preu de referència. És per aquesta raó que el preu del lloguer era 981 € enlloc de 995€. Per altre banda cal veure que la propietat té el dret a triar a qui li vol llogar el seu pis, com és natural.

Consol Almor 1 year ago

Fantastic experience: I am very happy with their services

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FINQUES GRAU

Muy agradecidos por el comentario.

Ma Carme Barri Senitches 1 year ago

Fantastic experience: Very professional and excellent service

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FINQUES GRAU

¡Gracias por la puntuación!

Ben Hsain 1 year ago

Negative experience: The worst experience in the world, I wouldn't rent from them even for €50 a month. We arrived first to see an apartment, they told us they would call us first... Because the person in charge of the apartment is on sick leave (it turns out that if someone is on sick leave, the apartment cannot be rented) with lies from the very first moment, because it turns out that they did all this because the person interested in renting the apartment was an acquaintance of someone who worked there... If I were the owner of the real estate agency, I would be very happy that someone was given preferential treatment just for knowing an employee. Work ethics and professionalism are very low... but really, is this a professional response, straightforward? Do they manage a football team? Trying to respond to a comment while putting potential clients in a bad light? You can respond in any language you want, but politeness you will never have. Catalan yes, but that's something anyone who wants to learn will... education is another thing, come on, straightforward... unreal....

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FINQUES GRAU

No es verdad. En el sector del arrendamiento de viviendas el requisito de selección del arrendatario recae sobre la propiedad, y ésta tiene en cuenta como factor determinante el perfil de solvencia y personal del candidato, a la vista de las nóminas. En resumen.

David Hernandez 1 year ago

Negative experience: Lack of empathy, little information, and little kindness and efficiency regarding property management. Based on my experience, I do not recommend. REF. RESPONSE. The client was my father, and we have 'suffered' from your incompetence for many years.

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FINQUES GRAU

No nos consta como cliente.

Jordi F 1 year ago

Fantastic experience: Good response from the assigned manager and effective resolution, good service recommendable.

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FINQUES GRAU

Muchas gracias por el comentario.

Albert Diaz 1 year ago

Fantastic experience: Efficient, professional and perfect treatment.

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FINQUES GRAU

Muchas gracias.

Eradis Lujan 1 year ago

Negative experience: I don't give 0 stars because it wouldn't let me leave the review, very unprofessional treatment, they prioritize other things over the profile of the potential tenant, I prefer not to go into details, also looking at the responses they have to bad experiences demonstrates how unprofessional they are, they also forget that we are in Spain and that the official language is Spanish, but they respond to you in Catalan... I love languages, I speak 5 including Catalan but there are people who don't speak it, if I were an owner I would never deal with this 'real estate agency'...

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Jesus López 1 year ago

Negative experience: Very bad experience because they are not professional at all. They post an apartment on the Idealista page, you spend all day calling and there is no answer. After wasting all my time calling, I managed to contact them and they tell me that the apartment is no longer available? How? But you posted it just 3 hours ago? How can you reserve an apartment in 3 hours?

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FINQUES GRAU

Según el piso en alquiler, tenemos un tsunami de llamadas y correos solicitante visita, que en unas pocas horas de estar publicado se nos queda la agenda llena. Desgraciadamente la escasez de oferta nos lleva a encontrarnos en situaciones desagradables. Esperamos poder ayudarle en otro momento.

Sophie mara Macedonio 1 year ago

Negative experience: In response, it was a rental flat, and I inform you that it is not as indicated. I do not sell flats; they were all rentals, so I know very well how it works. I worked in real estate for most of my life and never thought that a real estate agency would act the way Grau did, with such little professionalism. I was looking for a rental flat and found one with the characteristics I wanted advertised. As they were already closed, I went the next business day, arriving first at the agency. I told the receptionist about the flat I was coming for, she told me to take a seat and that the agent would call me shortly. After a few minutes, many more people started arriving for the same flat and others, and they said they wouldn’t assist anyone, that someone would come out to take our details. Having worked in real estate, I knew very well the requirements and I met them 100%, both my income and all documents printed to reserve the flat that same day, as we know it is very difficult to find flats in Barcelona. This is not all; there was also a lady with her daughter who arrived after me. She approached and asked for someone named Xavi, if I remember correctly, they told her he was on leave, and the lady insisted that she wanted to see the same flat for which I was waiting for the agent to assist me to reserve. The lady left with two more people from the agency to talk in an office, and after the agent took my details, he told me that it doesn’t work like this, that I couldn’t reserve the flat at that moment. I said, well, there is no problem; I was the first person who arrived, so it was supposed to be the first person they would contact to manage the reservation later. I understand if they couldn’t at that moment, but what is unprofessional is that they never communicated with me. I imagine that this real estate agency works through connections; surely the lady who approached after me knew this agent and more members of the agency, and they must have rented it to her. So you know, don’t waste your time with this real estate agency, as there were also more people complaining that they weren’t answering the phone, that it couldn’t be how poorly they managed everything, not to mention they don’t even respond on WhatsApp. As a commercial agent in the real estate sector, I would never waste someone’s time knowing the situation involved in finding a flat in Barcelona. Therefore, I do not recommend this real estate agency in the least. I hope they stop wasting people’s time and are honest when renting a flat, and if they rent it to someone they know who arrived after those of us who went, we had to waste time going there, asking for permission at work, and so on, they should say it and it’s done, we don’t waste time. Best regards, Sophie.

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FINQUES GRAU

Per comprar un pis cal entendre't amb el preu i quan pagar-lo, res més. No es pas així amb el lloguer, on el propietari selecciona el llogater. Des d'una agència immobiliària només podem llogar el pis al perfil que selecciona el propietari, pel que no hi té res a veure en arribar el primer o el cinquantè, i més aviat té a veure en garantir la millor solvència. La lentitud de la justícia i les traves legals hi tenen molt a veure. Malgrat això mostrem empatia per les persones que estan cercant pis en lloguer i ens sap greu quan hem de comunicar-los que la propietat no els ha triat i ens n'alegrem quan un altre propietari ens l'accepta. Lamentem la seva experiència i quedem a la seva disposició.

Daniel Ariño 1 year ago

Fantastic experience: Very happy with Finques Grau, especially with Xavier Simón. Xavier Simón manages all my properties, doing so attentively, quickly, and professionally. A very effective and communicative professional. I recommend Finques Grau and the management of Xavier Simón.

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FINQUES GRAU

Muchas gracias.

Hiago Mendes 1 year ago

Negative experience: People with no interest in working! They don’t answer and when I went to the place, they didn’t know what it was about. They promised to call me with information, but 5 months went by and they rented the place outside of the real estate agency! I lost the opportunity.

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FINQUES GRAU

No nos consta como cliente.

azahara sanchez ruiz 1 year ago

Fantastic experience: Incredible Real Estate!!!! They have been very professional in all aspects, especially the person in charge, the visible head of the company, without words, thank you for everything!!!!! For professionalism and trust!!!!

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FINQUES GRAU

Muchísimas gracias por el comentario. Fue un auténtico placer.

Jose Luis Sanchez Molina 1 year ago

Fantastic experience: They are very good professionals, with a personalized approach, they are practical, fast, 100/100 recommendable. Thank you for everything, Xavier.

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FINQUES GRAU

Muchas gracias.

Paqui Ruiz Toral 1 year ago

Fantastic experience: Good afternoon, thank you for all your professionalism in handling the sale of the apartment, it has been excellent treatment and great help, especially from Mr. Xavier Contreras.

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FINQUES GRAU

Muchas gracias.

Moha 1 year ago

Fantastic experience: I am a tenant of an apartment in Santa Coloma managed by Finques Grau, and so far, my experience with this company has been very positive. Throughout the leasing process, everything was handled in a very professional manner. In two key situations, Finques Grau's response and action were remarkable, demonstrating a notable commitment to customer satisfaction. Firstly, when the heater had problems, their team responded immediately and efficiently, carrying out the replacement quickly and effectively. This prompt action not only solved the problem but also reflected a level of attention and customer service that I truly value. Furthermore, during the window renovation, Finques Grau again stood out for their diligence. The speed with which they carried out this improvement was impressive and speaks to their commitment to maintaining and improving the properties they manage. On both occasions, the staff at Finques Grau demonstrated professionalism and effectiveness, which has significantly contributed to my satisfaction as a tenant. I appreciate the prompt attention and quality of the services provided, which has made my rental experience positive and hassle-free. I recommend Finques Grau to other tenants; their proactive attention to problems and their efficiency in improvements are qualities that make a difference in property management.

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FINQUES GRAU

Es un auténtico placer teneros como inquilinos, y más leyendo esta reseña. Esperamos seguir disfrutando de su confianza durante mucho tiempo.

Toni Perez Mendez 1 year ago

Fantastic experience: Very professional

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FINQUES GRAU

Muchas gracias Toni por las palabras. Es un placer hacer día a día lo que mejor sabemos hacer.

Marc Tomás 1 year ago

Fantastic experience: Very attentive and professional.

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FINQUES GRAU

Muchísimas gracias por la reseña Marco. Ha sido un placer acompañarte en el camino de búsqueda de piso que sabemos que no es sencillo.

Manel Gonzalez Bailon 1 year ago

Negative experience: I place 1 star because I cannot give less. My experience with Finques Grau as a tenant of one of their apartments has been VERY deficient. Fortunately, I am no longer under their contract for over a year now. There were always problems, money to them was priority number one, but when it comes to your needs and payments, they do not take you into account. I ended up going a whole year with construction, weeks without electricity or hot water, losing money from food in the fridge, or having to go to other houses to shower before work. My boiler broke down, and we had to cover the repair ourselves. If you complain, there is no responsible response. They neither help nor collaborate in anything. They are very strict with the security deposit money to an extreme limit. I understand the treatment of a company, but they forget about good treatment and empathy. I have had a total of 5 tenants and with none of them have I had these difficulties. UNDER NO CIRCUMSTANCES do I recommend anyone to rent apartments with Finques Grau.

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FINQUES GRAU

Las obras comunitarias no son de agrado de nadie. La reparación de la caldera corre a cargo del inquilino. La finca no se quedó sin luz. Lamentamos su experiencia.

Alexandre Sanchez Miralles 1 year ago

Negative experience: We rented an apartment under the service of this management company. The treatment is very poor, as you can't count on them for basically anything. You sign a home insurance policy, and they don't cover even the minimal repairs, they give you keys that are useless and then ask for them back threatening to deduct them from your own deposit. Our advice: do not rent anything under the services of Finques Grau.

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FINQUES GRAU

Sr Alexandre, va contractar una assegurança amb les mínimes cobertures i l'asseguradora no va satisfer els danys per vostè reclamats. En aquest cas és vostè com a arrendatari el responsable de reparar-los. La propietat no li va descomptar un cèntim per la manca de claus lliurades quan va deixar el pis malgrat haver signat el rebut d'elles i no haver-se queixat que en mancaven, paradoxalment, en tota la duració contractual. Se'l va informar d'això, no se'l va amenaçar. Lamentem la seva experiència.

Arquitectura Residencial 1 year ago

Fantastic experience: Good service. Serious administrators.

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FINQUES GRAU

Muchas gracias por el comentario.

Luca kuku 1 year ago

Negative experience: Liar?! Ask your agent David who gave me the appointment... No respect, shameless, rude, and you also have the nerve to say that I'm lying?! Shame on you! Avoid this agency.

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FINQUES GRAU

Nos reiteramos en que nadie de la empresa le concertó ninguna cita, y lamentamos que se exprese faltando al respeto ya la verdad.

lorena matamala 1 year ago

Negative experience: Unprofessional agency, I do not recommend it at all. If you are thinking about renting or buying an apartment with them... I would think about it 2 or 3 times. My partner was renting an apartment and was forced to pay for insurance which later, for any problem in the apartment, he had to pay because supposedly it was not covered by the insurance. They charged him 80€ for the change of name for the water and electricity, because we called to make the change and it was not noted anywhere, they never gave him keys for the mailbox and then they claimed them back and wanted to deduct them from the deposit. They have given him a thousand excuses regarding the return of the deposit among other things... shameful!

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FINQUES GRAU

Sra Lorena, li REPETIM la contestació feta a la ressenya del Sr Alexandre, parella seva: "Va contractar una assegurança amb les mínimes cobertures i l'asseguradora no va satisfer els danys per vostè reclamats. En aquest cas és vostè com a arrendatari el responsable de reparar-los. La propietat no li va descomptar un cèntim per la manca de claus lliurades quan va deixar el pis malgrat haver signat el rebut d'elles i no haver-se queixat que en mancaven, paradoxalment, en tota la duració contractual." La seva parella ens va contractar a preu fet, per tal que li féssim el servei de canvi de nom dels contractes de subministrament d'aigua i llum i així ho vam fer. Ras i curt.

Jana De Knijf 2 years ago

Negative experience: Don't trust this company - They have cheated on me big time as being the foreigner buying in Barcelona. When I bought the apartment, they gave a certificate of 'free of debts' to the last owner - and this showed in our buying agreement. After 1 year of living, they came up with this debt of the community - that was never ever mentioned before - of me owing 2000€ which I would had to pay AS SOON AS POSIBLE - of course, it's always the 'extranjera' that has to pay. The debts were due to miscalculations of their part of many years ago (before my time), where they spent more money on the hallway than what they had from the community charges. Instead of fixing it straight away with the last owner, they waited to a new owner to charge this as the last owner was not going to pay it (he was an older man not living in the flat for long). That's where they tricked me. They should have told me about this debt since the beginning when I bought the apartment, but instead they choose to lie, create a certificate of no debt where it said it's all paid, and then afterwards trick me into paying the debt. In a meeting with them trying to find a solution they attacked me together with the president of the building, saying I had to pay it immediately using very unprofessional language and behaviour. It made me feel so bad I took a lawyer to talk to them from there on. Be cautious when working with them, very expensive service for absolutely NOTHING. They charge for everything a big fee and have a very expensive monthly fee. For a change in a date of a certificate they want to charge. I’m not a person who ever complaints or writes bad reviews, but this has been next level and I feel completely cheated on. They are definitely racist against foreigners and will always take side of the locals. When I told them not to scam the next buyer of the flat, they said that I should learn about how 'comunidad' works in Spain - Thanks for your help and your massive scam!

FINQUES GRAU

Sra Jana de Knijf, el certificado de corriente de pago de su piso en el momento de la compra se hizo correctamente con la información económica disponible. El cierre de los estados de cuentas posteriores al último aprobado por la Comunidad supuso una diferencia entre ingresos y gastos en cada ejercicio que se acumuló en su saldo siendo responsable cada propietario del saldo negativo de su entidad. De esto se le advertía en el propio certificado: "sin perjuicio del saldo final de la liquidación de ingresos y gastos ordinarios y extraordinarios de los años 2018, 2019 y 2020

Suiti Lladó 2 years ago

Fantastic experience: Simply an AMAZING TEAM! Xavi, Álvaro, Joan, and the whole behind-the-scenes crew. I've been with them for about two years and they have always been there for everything needed, both professionally and personally. They are friendly and also get fully involved in any inconvenience that may arise. Highly recommended 100%! I will miss them!!

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FINQUES GRAU

Ha sido un auténtico placer haber podido compartir un pedazo del camino contigo. Ya sabe dónde puede encontrarnos en el futuro.

MARCEL URGELL LLECHA 2 years ago

Positive experience: Good property managers.

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FINQUES GRAU

Muchas gracias por el comentario Marcel.80 años de experiencia nos avalan, y siempre tratando de mejorar día a día.

Roser Miró 2 years ago

Fantastic experience: Very happy to have dealt with you for your professionalism, maximum efficiency, and support throughout the process. Thanks to Xavier Contreras for making it easy.

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FINQUES GRAU

Muy agradecidos Roser, ha sido un auténtico placer acompañarte en esta pequeña-gran aventura. ¡Esperamos que sea muy feliz!

olga camargo 2 years ago

Fantastic experience: Effective and collaborative

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FINQUES GRAU

Muchas gracias

Carla Elam 2 years ago

Fantastic experience: Fincas Grau has a great location!

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FINQUES GRAU

Muchas gracias

Carla ferrata 2 years ago

Positive experience: I loved the very friendly service, the tapas were really good, and the atmosphere was very nice. Highly recommended.

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Clara Herrero Fa 2 years ago

Negative experience: We were left perplexed, they refused to return any of the deposit, without even showing their face or giving explanations, abuse, deception, lack of transparency, I will never hire the services of this real estate agency again. Not advisable at all.

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FINQUES GRAU

Hemos calculado la deuda que ha dejado en el piso sumando las facturas de suministros que ha pagado la propiedad más los días que han estado viviendo en el piso sin haberlo pagado, y nos sale una cifra muy superior a la de la fianza que usted nos reclama. Así pues, le conminamos a presentarse en nuestras oficinas y hacer el pago del saldo que le corresponde.

Baldi Bracchi 2 years ago

Negative experience: I do not recommend it. After making me take a day off to sign a contract to park a motorcycle. After making me go to their office on the other side of the city, they told me they didn't have time for me and to come back the next day. No seriousness or respect.

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FINQUES GRAU

No es verdad. Usted se presentó en nuestras oficinas SIN concertar cita y no pudimos darle una solución inmediata.

Sara Sanchez 2 years ago

Negative experience: I recently rented a property through this real estate agency, I had issues due to the poor communication from the manager, but upon seeing my dissatisfaction with the service, Mr. Cornellana contacted me to at least offer me cleaning and proper disinfection of the apartment. I am updating my last review, as I am still unhappy with the service; the truth is that they don't provide any service, they have been ignoring me for months. Although Mr. Cornellana responds to my emails, that’s where it stops.

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FINQUES GRAU

La propiedad del inmueble es quien debe autorizar obras de mejora y más si debe ir por su cuenta y cargo. Pedimos autorización para realizar la obra y estamos tratando de agilizar la respuesta lo máximo posible.Esperamos darle respuesta en la mayor brevedad.

Andrei Liviu Tintea 2 years ago

Fantastic experience: It's 5 stars for Roger Mingot (homeowners' community) and Rosa Maria the receptionist. If you find them, you will encounter kindness and above all effectiveness. These stars are for the workers because unfortunately, we sent an email days ago requesting an important certificate to finalize a sale. Luckily, I called today and these people helped me against the clock, as they are going on vacation and by the time they return, we will have already gone through the notary... Beyond the price and image of the company or whatever is considered professionalism, what we all want when you pay for a service at a higher or lower price is simple: Communication, Effectiveness, and above all, a willingness to work, so that you feel that the people attending to you have an interest in helping you.

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FINQUES GRAU

Muchísimas gracias, por la puntuación y el comentario. ¡Esperamos volver a coincidir!

Yordan Staykov 2 years ago

Negative experience: Everything is fine until they have to refund you money... then things become impossible. They promise deadlines that they do not respect, they do not inform you about delays and on top of that they act arrogantly... At all costs, avoid dealing with Lluis Tomas, it is hard to find someone who treats you worse.

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FINQUES GRAU

Como es natural, hasta que usted no nos envió la factura del agua no pudimos realizar el ingreso de la fianza.

Rodrigo Tavares 2 years ago

Negative experience: I DO NOT RECOMMEND! On January 16, 2023, Finques Grau tried to charge more than what was due, 5.70% IPC when the legal limit was 2% according to Law 20/2022. Furthermore, they did not return 100% of the deposit EUR 1,300.00 due to unjustified expenses for the tenant, such as waterproofing the terrace for 750 euros and other pre-existing issues before I took the keys, as well as other responsibilities of the insurance company. The apartment is full of leaks, and they take a long time to fix things. I have been dealing with leaks in my room for 6 months. Additionally, I was left with an awning paid for by me, and Mr. Andreu is now not responding to my emails.

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FINQUES GRAU

El informe de bomberos determinaba la responsabilidad de usted en la inundación de su terraza. Del toldo renunció a él en el documento de renuncia del arrendamiento hace ya mucho tiempo. Los desperfectos dejados suman más que la fianza. La actualización de la renta se realizó según correspondía legalmente.

Gustavo Pedrazzoli 2 years ago

Negative experience: Disastrous and embarrassing service. I went to see a rental apartment. The same day I sent a letter of intent and all the documentation. I have not received any response. I contacted David three times, and he told me he would call me back, but he never did, and when I tried to call him again, he had turned off his phone. A week later, I called the agency and (very kindly) they told me that the apartment had been rented and that if I hadn't been informed, it was because I wasn't chosen. These people charge 10% of a yearly rent + VAT for a customer service that is terrible.

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FINQUES GRAU

Pese a que la propiedad decidió alquilar el piso en otro perfil deberíamos haberle informado puntualmente. Gracias por informarnos para poder mejorar.

Miguel Cestau 2 years ago

Positive experience: I had scheduled an appointment to see an apartment on carrer del japo at 6:30 PM two weeks ago, and no one answered at the apartment and their real estate agency closes at 6 PM. The next day, they called me apologizing for the mistake that had been a misunderstanding. In the end, the visit was rescheduled and everything went well in terms of the deal and explanations.

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FINQUES GRAU

Agradecemos su comentario. Lamentamos su experiencia inicial y le estamos muy agradecidos por habernos dejado subsanar y corregir el error. Esperamos volver a encontrarnos.

Oleksandr Zribniak 2 years ago

Fantastic experience: Xavi and Joan really helped me find an apartment that fit my budget and responded to all the messages I sent them via WhatsApp. Happy customer!

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FINQUES GRAU

Thank you Oleksandr for allowing us to work with you and guide you in the purchase of your new home. Best wishes from the entire team.

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Martina Belisova 2 years ago

Fantastic experience: Great professionalism and efficiency. Everything very quick, agile and correct. Thank you for the treatment to the whole team, especially to David Romero and Xavier Contreras.

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FINQUES GRAU

It has been a true pleasure to help you find a home, Martina, we hope to assist you in the future just like we have so far.

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Mariona Carrasco 2 years ago

Fantastic experience: We bought an apartment through Finques Grau, we had a very good experience throughout the whole process. They have been very professional, efficient, and we felt very well supported throughout the process. Totally recommendable.

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FINQUES GRAU

Thank you very much Mariona for the comment, we try day by day to make it easier for our clients, and with you it has been quite easier because of your demeanor. We hope to meet again in the future.

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Alessandro Bruzzone 2 years ago

Fantastic experience: I must say that although I was not lucky renting one of their apartments, the service I received was great, the salespeople were very professional and human.

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FINQUES GRAU

Thank you very much for the comment Alessandro.

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Núria León Gutierrez 2 years ago

Fantastic experience: I am very happy with the management of the sale of my apartment. Xavi Contreras and Joan Gantzer are great professionals.

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FINQUES GRAU

Thank you very much Núria for your comment, we are happy to have been able to help you in this process! We hope to meet again in the future.

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L. Ignacio. FIGNO 2 years ago

Fantastic experience: We have to congratulate Xavier Contreras for his good work in the sale of the apartment we entrusted to Finques Grau. With an excellent professional level, he always made it easy for us in all moments and circumstances. We are very grateful.

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FINQUES GRAU

It has been a pleasure for Xavier and the rest of the team to have worked with you. We are sincerely glad to have achieved the goal we set out at the beginning.

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Sol Amanda Anaya Cabrera 2 years ago

Fantastic experience: Muy agradecida , conocí a esta inmobiliaria por mis tíos y me recomendaron que fuera a ver al Señor David comercial al parecer hace años trabaja en esta empresa. Nos enseño varios pisos fue agotador pero la verdad que todo tan bien bien explicado y detallado que mi pareja y yo quedamos súper contentos. Al final nos encantó un piso y ya llevamos unos meses en el. Todo súper . Me encanta cuando te atienden bien con devoción y entrega es muy difícil hoy en día encontrar profesionales con tanta empatía , sobre todo paciencia que hoy en día cada vez se va perdiendo más. Gracias Fincas Grau , gracias David eres un gran profesional y persona.

FINQUES GRAU

Estamos muy agradecidos de su comentario, y nos encanta recibir nuevos clientes que vienen recomendados por gente que ya nos conoce. Esperamos seguir compartiendo el camino juntos.

jofre gasión tudela 2 years ago

Fantastic experience: Molt bon servei, atenció i suport

FINQUES GRAU

Muchísimas gracias Jofre, ya sabes dónde estamos por cualquier cosa que necesites en el futuro.

Antoni Trave 3 years ago

Fantastic experience: Molt bona, bons profesionals

FINQUES GRAU

Muchísimas gracias Antoni, es un placer poder tratar con usted.

David Gallego 3 years ago

Fantastic experience: Llevo más de diez años tratando con Finques Grau, tanto como administradores en una comunidad de vecinos como mediadores en el piso en el que estoy de alquiler, y su trato siempre ha sido excelente y profesional. A destacar Xavi, que como gestor me ha ayudado en todo el proceso de la venta de un piso, de manera que no he tenido que preocuparme de nada, más fácil imposible. Los recomiendo absolutamente en todos los aspectos.

FINQUES GRAU

Nos encanta leer este comentario David. Para nosotros ha sido un auténtico placer poderte ayudar en todo este tiempo, y más especialmente, con el proceso de comercialización del piso.

Sergi Tanyà Rovira 3 years ago

Positive experience: Inicialment vam tenir alguns problemes, però ara ja estan resolts i estem contents amb la seva gestió

FINQUES GRAU

Gracias, nos alegra de que estén contentos de nuestra gestión.

Antoni Martrat 3 years ago

Positive experience: Molt bon producte

FINQUES GRAU

Muchas gracias Antonio por el comentario. Ha sido un placer poder ayudarle y en el futuro, ya sabe dónde puede encontrarnos.

Mariana Saji 3 years ago

Negative experience: muy decepcionada

FINQUES GRAU

Buenas tardes Mariana, sentimos su mala experiencia. Tenemos habilitado un correo: [email protected] si quiere contarnos más y ver si podemos ayudarla en un futuro.

Joan Carles Viñes Perez 3 years ago

Positive experience: Rápidos i eficientes

FINQUES GRAU

Gracias Juan Carlos por el comentario. Siempre intentamos gestionar todo correctamente y en el espacio de tiempo más corto posible.

Gemma VP 3 years ago

Negative experience: Horrosa la experiencia con ellos.

FINQUES GRAU

¿Podría concretar su experiencia?

Carmen ramirez martinez 3 years ago

Fantastic experience: Excelente servicio, mejores personas.

Montaña Vázquez 3 years ago

Negative experience: Es el peor servicio que he recibido, dan información contradictoria y acabas pagando tu las consecuencias de sus malas gestiones. Tal es el caso, que he tenido que poner una hoja de reclamación en consumo.

FINQUES GRAU

Como es natural el arrendador tiene derecho a aplicar el incremento de IPC, y usted el deber de pagar. A pesar de mediar entre ustedes no se obtuvo una rebaja. Lamentamos su pensamiento.

Mauro Ferrantelli 3 years ago

Negative experience: Finques Grau, y especialmente Ruth nunca repondió a nuestras pedidos.. habia humedad en el baño y 6 meses meses nunca lo intentaron reparar… Luego hicieron una reforma obligatoria donde sacaron el cerramiento de la terraza y el baño que utilizaba quedo en el exterior… De comedia salir en invierno a ducharse al aire libre…No se la recomendaría ni a un enemigo.

FINQUES GRAU

Mediamos entre partes. Las reformas comunitarias no son de gusto de nadie, y todos los vecinos de la finca tuvieron que colaborar con la constructora enviada por la Comunidad de propietarios. Conseguimos una compensación en el alquiler por las obras y la pintura, y usted pudo hacer uso del segundo baño interior de su piso. Lamentamos su experiencia.

Gisela Coello 3 years ago

Fantastic experience: Es una finca de pisos de alquiler. La atención es excepcional.

FINQUES GRAU

Muchísimas gracias Gisela por el comentario.En el siguiente enlace podrá ver que, además de ser una agencia inmobiliaria, tenemos muchos más servicios:https://finquesgrau.com/ca/serveis-immobiliaris

Cecilia Viejo 3 years ago

Fantastic experience: Destaco la profesionalidad de Lluis, el gestor. Le comunicamos nuestra urgencia en la entrada del piso y en menos de 48h tuvo toda la documentación preparada. No solo eso, también nos dio un trato muy cercano y personalizado. ¡Gracias Lluis!

FINQUES GRAU

Muchísimas gracias por el comentario Cecilia, ha sido un placer poderos ayudar a encontrar vuestro piso, y encima con tanta presteza!

Anna Rica Perez 3 years ago

Fantastic experience: Estic molt contenta per la bona feina feta per el Xavier Contreras en la venda de dos pisos a Barcelona. Ha estat de gran ajuda és un gran professional.

FINQUES GRAU

Muchísimas gracias por el comentario Anna. Ha sido un auténtico placer acompañarte en ese camino.

Eva Garcia 3 years ago

Fantastic experience: Mi experiència es de 10. Tuve un problema con una gestiòn y desde el principio Álvaro, un empleada de allí, me solventó la incidència con eficàcia y suma amabilitad

FINQUES GRAU

Gracias Eva por tu comentario. Fue un placer ayudarte, lo pusiste muy fácil! Ya sabes dónde encontrarnos en el futuro.

vicenç moreto 3 years ago

Fantastic experience: Gran servicio. Serios. Profesionales y pro activos. Un 360º tanto para los propietarios como para los inquilinos. Altamente recomendable.

FINQUES GRAU

Gracias Vicenç por el comentario, nos esforzamos cada día en mejorar, y ofrecer el mejor servicio posible a nuestros clientes.

Esther De Sousa 3 years ago

Fantastic experience: Trabajar como colaboradora de Finques Grau ha sido una oportunidad maravillosa, desde el principio me han abierto sus puertas, desde la confianza y la profesionalidad. Muy agradecida con Xavi, Álvaro y Andreu, Encarna, Josep, María y todo el equipo que se comunican conmigo desde la transparencia y con flexibilidad y hacen que nuestra relación sea fácil y equilibrada.

FINQUES GRAU

Muchísimas gracias Esther por el comentario. Nosotros también nos alegramos de habernos encontrado en el camino a una profesional como tú. Sigamos!

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