INMOBILIARIA KEY HOME SERVICES

Positive experience: Betty and Natalie are a good partnership. They are happy to rent out our Apartment and help organise the refurbishment with their in house maintenance man and a carpenter. They have realistic plans balanced between ideal for a couple staying there and realistic renting out recognising budget limitations. We are looking forward to developing our relationship with them.

Negative experience: Terrible company, that isn't a company. Just self employed agents.. They will tell you, they don't charge commission to the tenant,then they steel the 2 month deposit you have left, to cover their commission, best avoid like the plague.The owner is a cheap good for nothing thief. if you have a bad experience Which im sure you will, please ask them for the complaint form, and Denounce them, they already have 3, one more and they will be struck off, which will save many folk from getting robbed. You have been warned. I rented with them for 2 years, they also falsify the bills, to charge you more.just read the true reviews that are all 1 star, all the 5 stars are false, and provided by the self employed agents.only fools don't hear the warning. Note all the 5 star reviews are her friend's Shame you cant give minus 5 stars

Negative experience: Avoid like the plague,had a horrific experience with this company this year after using them for years, they first of all had to cancel our first booking due to their clients are no longer doing business with them,so we were offered another apartment on the site it looked lovely but when we arrived it was facing a busy motorway,we went straight back to them and asked for something else ,they gave us another apartment which was so filthy we had to book into a hotel in Sabinillias over night we returned next day to be told we were getting no money back, we did ask if they had anything else but were told repeatedly no. They stole over a 1000 euro cash from us with no refund at all we never even stayed 1 night in any of the apartments. Extremely rude owner who shouted at myself and husband and repeatedly said no refund, I was in tears and they ruined our holiday. BE WARNED PEOPLE

Negative experience: Make yourself a favour and stay far away from them. Worst experience I ever had with renting a flat.

Negative experience: I bought a property and used them as rental agents for just over a year. Some well meaning staff but run badly.Left them and bookings have tripled, costs reduced and service massively improved. Use someone else for property management in the Manilva area.

Fantastic experience: First class service. What a team of hard working girls. Keep up the amazing work. Thank you all.

Fantastic experience: Excellent rental service. Betty and her colleagues always extremely helpful.

Fantastic experience: We had the chance to meet Reyes' team. Absolutely fantastic, available, smiling, and extraordinarily effective. An apartment problem was tarnishing our stay at Puerto de la Duquesa, and the people from Key Home literally saved part of our vacation. You will be in good hands with this fabulous team, and if we have one recommendation to make: go through them for a stay reservation to avoid intermediaries. We are grateful!

Fantastic experience: Very good experience. We will definitely repeat. Professional and very pleasant staff.

Fantastic experience: Impeccable service, very quick and effective, highly recommended. And the treatment is excellent.

Fantastic experience: Great professionals, especially in personal treatment.

Fantastic experience: Very good service

Fantastic experience: They secured a longterm rental home for me a year ago

Negative experience: Hemos reservado el año pasado un apartamento para el próximo año y nos dicen que no les consta la reserva. No recomiendo reservar si no quieres quedarte sin vacaciones.

Negative experience: Os informo de nuestra experiencia tras varios años alquilando con esta inmobiliaria, cada verano alquilábamos un apartamento con ellos , te lo daban sucio, menaje del hogar asqueroso, toallas rotas . Lo peor q ibas a quejarte y no tenían respuestas, cuando tú alquilas algo hay q preocuparse de cómo está y ponerte en el lugar de quién va a entrar.Todos los años era lo mismo daba igual el apartamento q cogieras cada uno peor q otro.Deben entender q vamos a disfrutar .

Negative experience: Es vergonzoso, las fotos no coinciden con el apartamento que vimos por internet!! Nos dijeron un ático y se veía en muy buenas condiciones,a la hora de llegar nada que ver! Lo que nos ha molestado es la limpieza; en la cocina ,suciedad,por todos lados! Los baños asquerosos! Y el sofá regrenido!!! Aaaa y la piscina....!las paredes de la piscina negras de no haber las limpiado!.Las sillas de la terraza no nos pudimos sentar;porque si te sentabaste te oxidabas la ropa!!! Es una lastima el piso en mejores condiciones sería un estadía más agradable

Negative experience: Stayed Marina la Duquesa for 1year and 5months. They invoiced incredible cleaning cost for 297.25EUR, deducted from my deposit. I had requested the evidence for the cost many times they didn't answer at all. Also I asked for the telephone number of the cleaner. not any reply. (I can share the comunication between both) Please be careful about this.

Fantastic experience: Key home services were friendly and very helpful, a breath of fresh air after dealing with airbnb or other online rental sites

Fantastic experience: Absolutely awesome nothing is too much trouble ...5 stars plus

Fantastic experience: Positive: Professionalism Just left keyhomes after 15 years of renting with them.Never had a problem very professional and excellent maintenance service also no problem with my deposit.

Fantastic experience: 5 star service. I rented with Key Home for 6 years and have had nothing but a responsive, friendly and professional service from them. They dealt with all enquiries and issues rapidly and have a maintenace man that can work miracles. I will miss them

Fantastic experience: Professional agent that looks after the owner as well as the tennant, how it should be.

Negative experience: We had to cancel our booking due to Covid and they refused to return our deposit. They offered us to rebook, which was totally impossible as it was when UK was in lockdown- and have now just stolen our deposit. Do not trust this company and do not give them a deposit!!! On a previous booking they also faked utility bills to bump up the cost of rentals. The owner of this company is a crook. Avoid!!

Fantastic experience: la gestión que llevo haciendo con ellos durante dos años de alquiler para vacaciones, muy bien todo. Muy formales .

Fantastic experience: Very helpful

Fantastic experience: Best place in town for rentals

Fantastic experience: Gente muy profesional, 100% recomendable

Fantastic experience: very professional, helpful and most importantly honest and trustworthy

Fantastic experience: Very helpful staff

Negative experience: Verdaderamente lamentable el trato recibido por esta inmobiliaria tras casi una década confiando en su profesionalidad y honradez. Este último aspecto, más que cuestionado. Me han asignado un apartamento que más bien parecía una pocilga que una vivienda mínimamente digna. Como aspectos destacados cito los siguientes: Lenceria de cuarto de baño insuficiente y con manchas de todo tipo y procedencia. Sábanas y almohadas de dormitorios igualmente manchadas de todo tipo de flujos. Menaje de cocina sucio, incluso con restos de comida adheridas en platos y tazas. Atasco en cañerías que, cuando se acciona el lavaplatos, rebosa el fregadero. La lavadora, literalmente hablando, anego el salón. La vivienda carece de persianas, debido a lo cual, si uno pretende levantarse más tarde, ya se puede ir olvidando. Lo mejor, no sólo no he ricibido una mínima muestra de disculpas, sino que cuando he pasado por el establecimiento para pedir explicaciones, la dueña del mismo me cierra la puerta de su despacho en mis narices. En definitiva, una experiencia que a nadie deseo. Eso sí, te cogen todo el dinero por adelantado para que de esta forma no tengas la posibilidad de resarcirte. Pondré mi experiencia en conocimiento de amigos y familiares a quienes les he dado buenas reseñas para que sepan donde pueden meterse.

Fantastic experience: Great people to deal with