Clouds Gestion SL

Thank you very much María Soledad for your review! Whenever you want, we are here to help you.

Thank you very much Jomayra for your words, it is a pleasure to read them!

Thank you very much for your review Amparo, it's always a pleasure to see satisfied customers. Wishing you all the best!

Good morning Alicia, we are sorry to see that you left us this review. You wanted to sell the property at all costs to move out of the area. Before we had the property for sale, it was with a relative of yours who works in real estate. Given that they were not able to sell it, you gave it to us. Your relative advised you at that time. When we started the sale, you were advised throughout the process by your family members who are dedicated to the industry, and you did not move anything or sign a document without them reviewing it first. We do not understand why you blame us when you had the advice of other people. We do not provide advice in bad faith; on the contrary, we even go against our own interests to do our job well. If we believe that a sale is not beneficial for the owner, we do not proceed with it. We prioritize helping, then working. We are not a tax consultancy; we always advise our clients when they ask us about tax matters to consult their tax advisors in addition to what we inform them. We always plant good things to reap good things; we wouldn't be here after so many years if it were not so. We regret that you were not satisfied with our work, Alicia; we always try to do our best, but in your case, you were advised by two family members involved in real estate and legal matters. Generally, if you reinvest the money from the purchase and sale, there is no capital gains tax, as long as certain criteria are met. Beyond that, as we always say, you should consult your advisers. We hope things go well for you, Alicia. Regards.

Good morning Jaime. We are delighted to respond to reviews, but what we do not allow are reviews that are lies. 1. It is impossible for us to sell a squatted property as we do not take squatted properties for sale. 2. If Emi 'asked you' for €2,000 as a deposit, it is because you saw the property, were interested in it, and wanted to reserve it. In that case, we don't ask; we indicate that if you want to continue with the process, you must reserve it; you decide, we do not 'ask'. Now, how can a property be squatted if you saw it? Assuming you saw it, because if you didn't see it, what you were told is the process. You see the property and then you reserve it. Logically. 3. Assuming we know which property it is since you don't provide details, we had a property for sale (obviously it was not squatted) in which the neighbor above was not paying their mortgage and was living there. Assuming that is the property you are talking about. We know that later because if the owner doesn't inform me about the neighbors of the property we are selling, we don’t know. 4. We do not provide documentation for the property until it is reserved, obviously, because otherwise, we would be giving documentation to anyone who walks into the office asking. Our clients see the property, and if they are interested, as in any other place, they reserve it, and we start the process. Once reserved, we provide all the documentation they need. Even if it is not reserved, if clients ask for information beyond what they see during the visit, we provide the information they need, but not documentation. If you want to know if the ITE is passed, if you want to know if there is any existing charge, everything you want to know we inform you, but the documentation, if there is no reservation, we do not provide. A reservation is made so that we as professionals know that the client is genuinely interested, and the client ensures that we stop marketing the property. This way, neither the client nor we waste time. We regret that the property you saw didn't suit you, if you did see it Jaime, because from what you imply, you didn’t see it, because it is impossible to see a 'squatted' property. Right? One thing is that you are informed about how the process works and you are told that if the property fits you, it is reserved, and another is, as it seems you say in the review, that you saw the property, it fit you, and you wanted to reserve it. If you didn't visit it, you were informed; you were not asked. If you didn't visit it, you can't afford the luxury of saying that we tried to sell a squatted property. Who would think of that? A client of ours never reserves a property, whether for sale or rent, without having seen it first. No matter how much the client insists, they must see it first. A deposit is not 'asked for'; we indicate how the process works; it is not required; we inform, the client decides, we do not force. So if you were told that, it is because you saw the property and wanted to reserve, or you asked for information and we explained the process, because what you imply is something very ugly. We are not trying to sell; we sell. We hide nothing; on the contrary. If the property has any issues, we inform about it. We appreciate reviews in which it is expressed why a client is not satisfied, but empty reviews, with lies and without the intention of helping to improve, are simply to cause harm. That is not appreciated. Regards, Jaime.

Thank you very much for your review, Ingrid. It has been a pleasure dealing with you, clients like you are a joy, you have very good energy and it is a pleasure to deal with such humble and positive people. I hope everything goes great for you and for any management you need, we will be happy to assist you. Wishing all the best for your whole family!

Thank you very much for your words Elena, it is a pleasure to help our clients. We hope everything goes very well for you!

Good afternoon Miriam, We regret that we could not attend to your calls. We always try to return missed calls as quickly as possible. We receive a very high volume of calls and cannot always answer all of them on the first attempt. We have verified that we have already spoken, you called us on a Saturday and we attended to the call (outside of business hours), advising you to call back starting Monday. It is true that you called once that Monday and again on Tuesday, but on Wednesday, after returning the missed calls, we spoke again. With a high volume of calls, sometimes things like this happen, but we always return calls as quickly as possible to respond to all requests, as you were able to see. We apologize for the inconveniences caused and that they ended in a negative review. Regards, Miriam.

We are delighted that it was this way, Alberto. Thank you very much for your words. A big hello.

Thank you very much for your review Mar, it's always a pleasure!

Thank you very much Katherine for your words! It is always a pleasure.

¡Muchas gracias Daniel por tus palabras!. Esperamos que todo te vaya bien y con cualquier cosita, ya sabes dónde estamos. ¡Te agradecemos mucho tu comentario!

Agradecemos mucho tus palabras Virginia, se hace muy gratificante saber que nuestros clientes quedan contentos y satisfechos con nuestro trabajo. Para ello estamos, ayudar y ofrecer un buen servicio. ¡Que vaya todo bien!

Estamos encantados de haberte ayudado Mary, ¡Muchas gracias por tu reseña!

Gracias por la reseña Alberto. ¡Esperamos que disfrutes de tu nueva vivienda después de la bonita reforma que le quieres hacer!

Muchas gracias por tu reseña Tamara. Siempre tratamos de que nuestros clientes se sientan cómodos en todo momento siendo transparentes y cercanos. Esperamos que todo te vaya bien y que cuentes con nosotros para lo que necesites. ¡Saludos!

Gracias por su reseña, ayudaremos en todo lo que podamos para conseguir su objetivo. ¡Saludos!

Gracias por el comentario Alexis, de eso se trata, de ayudar en todo que lo que se pueda. ¡Saludos!

Gracias por su comentario Jose, esperamos que todo le vaya bien. Saludos.

Muchas gracias por la valoración Francisco, siempre intentamos dar lo mejor de nosotros. Saludos!

¡Gracias por su comentario Pedro! Saludos.

Buenos días Manuel. No entendemos mucho su comentario, creo que se ha debido de confundir de comercio... Le aconsejo que al escribir reseñas, esté seguro de que las escribe al sitio correcto, puesto que una reseña baja afecta negativamente a los comercios. ¡Saludos!

Gracias por su comentario Sandra. Trabajamos para que nuestros clientes queden satisfechos con nuestro trabajo y poder ayudarles cuando lo necesiten. Esperamos que todo le vaya bien. ¡Saludos!

Muchas gracias por su comentario Jesús, esperamos que le vaya todo bien. ¡Saludos!

¡Gracias a ti por la valoración! Saludos.