Housfy Home Store Inmobiliaria Barcelona Sants-Montjuïc

Fantastic experience: The service from agent Emely was the best, I felt very well advised, I am grateful for her commitment and her always willing attitude to help me with all my questions!

Fantastic experience: My case was particularly complicated due to the type of property it was, but thanks to the patience and professionalism of William Aguilar, who never abandoned this challenge and was the one who gave me the strength to continue with the sales process when I wanted to give up, I was finally able to do it and I feel very grateful for his support and constant active listening even in tragic moments for me on a personal level, incredible his empathy and tolerance. William is one of the best people I have had the opportunity to deal with, I am very grateful for everything he has managed and I will always recommend him wherever he is. A thousand thanks William Aguilar and good luck on your path.

Fantastic experience: William Aguilar is an excellent professional who fulfilled his duties until the last moment of the sale.

Fantastic experience: Ana Muniesa is a great professional very involved in the management of the sale of my property. Agility and speed in the procedures.

Fantastic experience: Ana Muniesa is a great professional and very attentive. I recommend her service.

Negative experience: I would not recommend this real estate agency to manage the rental of your apartment, not even to my worst enemy. Slow service, they take a long time to attend to the tenant, to communicate the incidents to the owner... and on top of that, they don't provide solutions.

Negative experience: 0 stars!!!!! I rented an apartment with them and it was the worst thing I could do. We've faced various day-to-day problems as well as breakdowns that have always been neglected; they give you subjective opinions instead of solutions or do not mediate between the insurance/tenant or owner/tenant. If ROC attends to you, run away! They are not an efficient person in their position. Our refrigerator has been leaking water since the moment we moved into the apartment; a person from the insurance (which is insured by us tenants and another insurance from the owner) managed it and sends us a bill of €84.7 when this situation was already present before we entered the property!!!!! This is just one example of the many situations we encounter with them. If you want to rent a property, don’t even think about going with this real estate agency!

Fantastic experience: I had just arrived in Barcelona with my family and we urgently needed to find a comfortable apartment. Agent Darío did an excellent job, we are grateful and will recommend him to our friends.

Fantastic experience: Excellent service from Ana Muniesa.

Fantastic experience: Spectacular experience! Ana Muniesa has given us all the details we were looking for, thank you very much!

Fantastic experience: Very good visit with Ana Muniesa.

Fantastic experience: I was very happy and enjoy the tour with Ana Muniesa. She was very professional and helpful. Recommended

Fantastic experience: The process of buying an apartment is very exhausting and confusing in many cases, especially if you are a foreigner like me. Fortunately, I found Magaly Prada, who since day one has been super professional and empathetic in everything.!!! Thank you for all the support and guidance :)

Fantastic experience: Very happy with the attention from Ana Muniesa. She showed us the apartment we went to see calmly, explaining everything and answering each question we asked correctly and precisely. She was very pleasant and approachable in her demeanor.

Negative experience: A harassment and demolition to sign exclusive contracts with penalty clauses. When all I wanted was for them to prepare an 11-month contract for a tenant I had found who wanted to move into the apartment urgently. After refusing to sign anything and telling them more than 8 times that I do not want to work with them and that they should please delete all my data and the information I provided. They keep contacting me and asking if I still want them to make the contract. They do not understand what harassment is and the data protection law. We will take legal action against these abuses.

Fantastic experience: I couldn't be happier with this real estate agency. I sold my apartment with them and it was the best decision, because besides being super professionals, they are sincere, friendly, and approachable, especially Andreu, who helped me sell it. He was super attentive and dedicated to his work!!!! Thank you very much

Negative experience: They are offering rental properties that do not meet the price index and security deposit requirements mandated by law.

Negative experience: I arranged to meet Andreu to visit an apartment and he didn't show up... A real estate agency that leaves a lot to be desired. You will see.

Negative experience: If you want to completely waste your time, Housfy is the right place for you! We met with Andreu Fabra for a viewing of a flat they had for sale in the Sants neighborhood, and they made us wait for over half an hour, and finally told us they couldn't attend! A shameful company with no values or respect.

Negative experience: We went to visit an apartment for purchase and it seems that this company does not have qualified staff, let alone educated staff!!! Terrible treatment, I do not recommend this agency at all.

Negative experience: I contacted the salesperson this Monday, October 7, 2024, to get information about an apartment they have for rent… I contacted 'EVA' for the first time via Wallapop, and that’s where the whole adventure begins when she gives me her contact so I can message her on WhatsApp. What surprised me was when the price listed on Wallapop was different from what she mentioned on WhatsApp… going from 700 euros monthly to 800 euros monthly… something that I found strange. The conversation starts to get a bit odd when she suddenly says, 'to make the reservation for the apartment and cancel the following visits, you must pay one month as a deposit...' I ask her if they have offices, and she says yes, that they are in Hospitalet de Llobregat, to which I refuse to make any payment before seeing the apartment, obviously, we’re not fools... and as soon as she sees that I’m not making the payment for the supposed 'deposit' because I clearly told her that to hold an apartment and make a payment of 800€ as a deposit, I wanted to see the apartment first, and her response was? 'If another client makes a reservation before Saturday, your visit will be automatically canceled by our system and you will be notified via SMS.' Did anyone receive that SMS??? Because I didn’t, and when I called her 10 times on the day of the appointment to see the apartment, her phone was 'off' and blocked on WhatsApp. I find it very strong that in the times we are living and how complicated it is to find a decent apartment, there are people like this, unprofessional and even scam-like. I hope this reaches someone and they take action because it’s shameful.

Fantastic experience: Visit with Ana Munies was perfect. She provided us with all the information we requested.

Fantastic experience: Anna Muniesa assisted us wonderfully in the process of searching for our new home in Barcelona.

Fantastic experience: Ana Muniesa is very professional, diligent, friendly, knows how to do her job, competent, and very capable.

Fantastic experience: Magali did an excellent job showing me the apartment. She was punctual, very attentive, and knew all the details about the property well. Furthermore, she explained everything clearly and was available to answer my questions. Her friendly approach made the visit very pleasant. I highly recommend her!

Fantastic experience: Our experience with Housfy in selling our apartment has been exceptional in every aspect, and thanks to the constant support of Carles García, a great professional, with commendable dedication, availability, and empathy that has made the whole process easier for us in a way that is truly appreciated. Thank you very much, Carles!!!

Fantastic experience: I was lucky to have Albert Soto, who was exceptional throughout the entire process of buying my apartment. From the first moment, he showed great professionalism, dedication, and attention to every detail. He not only understood my needs but also patiently guided me through each step, making me feel secure and well-informed at all times. His knowledge of the market and his negotiating skills were key to securing the best offer. Additionally, his friendly and warm approach made the experience much easier and more enjoyable. I would recommend his services without hesitation to anyone looking to buy a property. A true professional!

Fantastic experience: A very rewarding experience. It has been a smooth and not cumbersome relationship at all. Nabila is a professional from head to toe. I 100% recommend hiring her services without a doubt.

Fantastic experience: Everything was great, I felt supported at all times, William was my advisor and he was always there to solve my doubts, thank you!

Fantastic experience: Ana was very transparent and attentive. She even took the extra time to help me with the assessment of all of my options so that I can easily come to a good decision.

Fantastic experience: Clear and professional. Everything was correct and faster than I expected. Ana Muniesa was always attentive and reachable. Thank you.

Negative experience: I am not clear on what criteria is being used these days to write reviews, but as far as I'm concerned, I always prefer to be honest. On this occasion, I want to express my deep dissatisfaction with the lack of professionalism and commitment demonstrated by the sales team over the past three months. At the beginning, the salespeople seem very accessible and enthusiastic about closing the contract. However, as soon as we signed, the lack of commitment became evident from the first or second week. They do not answer calls, take vacations without prior notice, and on several occasions, I was assigned a new salesperson without any notification or formal introduction. The office phone seems to be unattended, and there is no one available to address inquiries. In summary, it has been a total waste of time: three months of contract, three different salespeople: Rafael, Ana, and Andreu, and the same situation repeated over and over again. I do not recommend this agency.

Fantastic experience: We have been visiting a flat with an agent named Luis, and he has been a true professional. I congratulate you for having such professional people. It has been a pleasure getting to know the flat through Luis, and we hope to continue working with him.

Fantastic experience: Very important and effective. Very happy with Anna Muniesa Dima for her great professionalism and sensitivity in handling the whole process, thank you very much.

Negative experience: If you want to waste your time... this is the place. We had a scheduled visit and once in front of the door we told Ana Muniesa that we were there and she told us that there were no more visits because she received a transfer. Did the stars align for the reservation to arrive just at that minute and she was going to teleport to the door of the building if it didn't come? Clearly, she knew for at least 30 minutes that they didn't have it anymore, but she didn't even bother to save us the trip. Super professional on your part.

Fantastic experience: Seriousness, commitment, speed, and an unbeatable service. Thank you, Ana Muniesa.

Negative experience: Completely negative experience with Housfy (Barcelona). We bought an apartment and both the buyer and seller are zero satisfied with the buying and selling process. Housfy has been dishonest, increased fees at the cost of the sale price of the apartment, delayed the entire process, and showed zero transparency. They tried to keep more money than they were entitled to!! Thanks to both parties being in contact and agreeing on everything, the sale could be successfully completed. Think twice before starting any process with Housfy.

Fantastic experience: Dimas, thank you for your management in the sale of my apartment. Efficient, clear, smooth conversation, and objective achieved.

Negative experience: Very bad service, they will insist until you give up to shirk any responsibility. Slow service, they never respond and they will leave you stranded when you need something physical because they are 'an online service'. Response: You didn't want to attend to me at the time and now you want to solve it for me, which is too late. You have more people responding to reviews in the public relations area than people solving your customers' problems.

Positive experience: They are quite cordial over the phone, but nothing new. They charge you 4000 euros to buy an apartment, their simulation is the same as Idealista and it didn't seem cheaper than other alternatives. So it’s better to hire a more serious private broker or discuss it directly with a bank.

Fantastic experience: Agent Ana Muniesa accompanied us to the signing of the deed. It has been a great experience, she is very patient and very well organized. There were small issues, thanks to Ana, all were resolved.

Fantastic experience: Ana Muniesa. Professional and excellent service

Negative experience: I went to see an apartment with Housfy and the guy from Housfy who showed it to us was super rude, he had 0 interest and was in a hurry. Not content with that, they assigned me a girl, then this one came and passed me to another, an incredible disaster. To top it off, in the end, the last one I told him to make the offer because I was serious and he ignored me saying he would do it later. However, to collect the commission if you buy elsewhere, he called me quickly... There is nothing like a traditional real estate agency, all this technology is just to fool people. Cheap things end up being expensive.

Fantastic experience: Thank you, Germán, a 10-star management.

Fantastic experience: I want to direct the 5 stars straight to Raúl Salas. The treatment and quality of service are UNBEATABLE. You feel advised and accompanied at all times. In my experience, I would place my mortgage or apartment in his hands with my eyes closed. I would certainly contact him again if necessary and I will recommend him to my colleagues who want help with mortgage management.

Negative experience: Horrible. Vultures of real estate and inhumane. Degrading treatment to buyers with pressures to make payments within a few hours, without the option for second visits, not even having all the information about the property for sale. Companies like this should not exist. If you want to sell, please do not go to them.

Fantastic experience: I give 5 stars to Rafa Ferrer for his professionalism throughout the entire buying process. He always tried to look out for my interests and has been at my disposal for everything I needed. A great professional.

Fantastic experience: I sold the apartment with Housfy and I am super happy. The sale in my case was quick, but what I value the most is the attention I received at all times, in my case the main contact was Raul. His kindness and trust at all times and the quick responses always! Everything was also very organized regarding the documentation, so I didn't miss anything at the time of signing...! Yesterday I signed and felt very calm knowing that everything was correct! And also because I knew I could talk to them if anything went wrong, which was not the case. I would recommend Housfy to anyone without any doubt!

Fantastic experience: I visited with Ana Muniesa and it was great. All the information was up to date and she was very accommodating and professional.

Fantastic experience: Very good service from Ana Muniesa. Very professional and kind.

Fantastic experience: Good job by Germán, he solved any doubts we had, happy with the whole process!

Negative experience: I was charged 134 euros for a cleaning in a 40m2 apartment. There are no photos showing that the cleaning was done (I clarify that the apartment was not clean, but not extremely dirty either, at the time of renting it). After that, they hold 200 euros for 90 days (they force you to sign it once you want to leave the apartment). On top of that, emails and calls took days to be answered (96 hours the last time). A very bad experience when leaving the apartment. I would give it 0 stars if it were allowed due to the abusive signing that deducts money and the time they take to do things.

Fantastic experience: I can and must say how very easy everything has been thanks to Housfy. Danae and her team, a ten.

Fantastic experience: Excellent quality and treatment from Brenda, given how difficult it is to find an apartment in Barcelona. Thank you for your patience and for reiterating the explanations.

Fantastic experience: The apartment was sold to me by Mr. Willian, a good professional, he sold it very quickly, managed everything very well, and made everything flow. Thank you very much, Willian.

Positive experience: My experience with Housfy has been good, and therefore I recommend it. The agent who assisted me, Sandra, was very attentive: punctual, provided information on all the details, and in case of doubt, I could contact her and she always responded quickly and effectively.

Negative experience: First-class scammers... Don't do business with this scum. No one will respond to you if something happens. They only tell you lies to get you to bite. They waste your time. Read their contract carefully, if something happens, they wash their hands of it. They are irresponsible and have flats of dubious origin. They don’t have the properties they sell in order. They made me apply for a mortgage for nothing, go to the bank, waste money and time. *They charge you €5000 in fees as a buyer * Appraisal of €1000 * Reservation €8000 * The simple notes of the flats are not updated (meaning if the flat has multiple owners, they don’t even notice). They only want to collect and then good luck trying to reclaim. They schedule you at the office and the seller doesn't show up. In the end, they wash their hands of it and you end up in court so that after 10 trials and 3 years, they return your reservation. Buying a flat is something delicate; we cannot allow people like this to play with the money and effort of hardworking people. Do not put yourself in the hands of these people for something so delicate. Don’t trust them and don’t hand over your savings to these irresponsible individuals. I am only recounting my experience with these scammers.

Positive experience: Very good service from the real estate advisor Ana Muniesa.

Fantastic experience: Spectacular attention from Ana Muniesa! She has resolved all my doubts. Service 10 points

Fantastic experience: The experience with Housfy has been perfect thanks to the professionalism of Rafa, their salesperson. He brought many interested parties after filtering so that an effective purchase could take place. We appreciate the dedication and work invested.

Fantastic experience: Excellent attention and follow-up from Ana Muniesa. A very empathetic person who quickly understands the client's needs and tailors the information and offers presented.

Fantastic experience: VERY GOOD EXPERIENCE AT HOUSFY. SPECIAL THANKS TO DAVID GARCIA FOR HIS ATTENTION AND KINDNESS. EXCELLENT PROFESSIONAL THANK YOU DAVID

Fantastic experience: Very good experience with Housefy. I recently bought an apartment in Barcelona through this agency and everything has been easy. The sales representative Sandra accompanied me throughout the entire buying process, and her management has been impeccable. Thank you!

Fantastic experience: I sold an apartment located in Rubí and the real estate agent from Housfy who assisted us managed everything very well. Her name is Laura. Very professional and empathetic. From experience, I say that it is not always like this in other agencies; they are rather robots.

Fantastic experience: I am very satisfied with the management of Housfy, especially thanks to Carles, he has been very attentive and has helped us with everything!

Fantastic experience: Thanks to Ana Muniesa and Joshua for their professionalism and efficiency in my purchase and sale.

Fantastic experience: The experience with Housfy was very good, especially William who managed the sale of our property. Very professional and in less than 2 months the apartment was sold at the price we wanted. I recommend it.

Fantastic experience: Very satisfied with the management carried out by William, very efficient and always attentive, I sold my apartment in 3 weeks.

Fantastic experience: We are delighted with the management and the treatment we have received throughout the entire process of selling our apartment. Notable is William's professionalism, who provides constant information and exceptional dedication, in addition to his negotiation skills and kindness.

Negative experience: They lie from the beginning, Mrs. Ana makes me go to the office saying that later I could make the visit and when I arrive she tells me no without warning me. There is very little respect for people, they believe they can manage your time at their will.

Fantastic experience: Muy buena experiencia. Hemos vendido nuestra vivienda en menos de 3 meses y todo han sido facilidades por parte de Albert que ha sido nuestro comercial. Los recomiendo 100%.

Fantastic experience: Muy contento con la gestión de Dimas Gonzalbo. Muy atento y eficaz. Siempre velando por nuestros intereses. Un 10

Fantastic experience: I am very happy to have met a young salesman, Albert Soto, who (being already a professional) is worthy of appreciation and admiration. A good treatment and a good resolution in the sale of my house. Congratulations and keep it up!!

Fantastic experience: Excellent treatment so far ... Ana Muniesa attentive to everything and good treatment ... just need to sign the sale ... but perfect in everything ... hyper fast sale ...

Fantastic experience: The sales agent has been exceptional, always supportive, always reassuring. Thank you very much, Josep Gonzalez, for being there all the time.

Fantastic experience: Sandra helped me a lot in the process of buying my first apartment in Barcelona. Thank you for your patience and for explaining everything so well.

Fantastic experience: Very efficient and quick pre-sale management by Albert Soto, with a very friendly and approachable demeanor, providing all available information on the spot and with a very high level of knowledge about both the apartment and the overall management. Recommended 100%.

Negative experience: Good afternoon, I am sharing my experience again as since the last review I posted, I was hoping a responsible person would finally reach out to us or respond to the emails sent, but that has not happened. I truly recommend people who want to rent their property to do so with a physical real estate agency where both the tenant and the owner can go with any issues they have. They do not answer the phone and only send you emails when something is of interest to them. I have requested the complaint form many times but they never send it to us, and it is a right we have as consumers; it is truly a shame of a real estate agency. They charged us €950 for the management as a real estate agency and they have managed nothing for us. Our boiler broke down, and we could not contact them by phone because they did not answer, and they did not respond to emails either. Many things have happened as I indicated in another review, but the experience with them has truly been the worst we have had.

Fantastic experience: We were satisfied with the work of this real estate agency and Ana Muniesa. Ana proved to be a true professional; it was extremely pleasant to work with her. We are currently in the stage of formalizing the purchase of the apartment. The agency sent all related documents and information very quickly.

Negative experience: I recently went to visit an apartment in Les Corts, which they had priced high. First, they told me it was 86 square meters when it actually had 64 usable square meters. It is the biggest difference I've ever encountered. As they knew it was also listed at a higher amount and would be appraised at a much higher price than its worth, they offered to do an appraisal which came out at €416,000, but when I brought in an expert appraiser, he told me it was worth no more than €370,000. After that, there was another hidden defect which I found out about when I called the administrator, who informed me that there would be a special assessment for the elevator of €22,000 per neighbor. When I mentioned all this to Housfy, they said 'oh yes, but it hasn't been approved yet,' although it was going to be approved in January 2024. Conclusion: they have prices above market, hide information, and have the highest commissions. Avoid if possible.

Negative experience: I had to hire a lawyer and spend 1500 euros to amicably resolve the conflicts that Housfy caused by not doing what they were supposed to do in a timely manner. If I had gone to court, I would have had to spend 2500 euros. The psychological and monetary burden of suing them is so great that in the end, we don't do it, even though we have refuted evidence. They don't even bother to respond to the lawyer's burofax. The sleepless nights, the dozens of emails written... because they don't attend to the tenant or the owner... In the end, my lawyer had to resolve the conflict directly with the owner. I advise both tenants and owners to stay away from this company because their practices are, at least in my opinion from my experience, negligent and immoral.

Negative experience: I do not recommend it to anyone. If you are thinking about getting a mortgage through them, run away. It is better to invest your time studying the market yourself; it will be worth it. Do not pay their fees until you are sure you have a signing date for the FEIN. Avoid talking over the phone and leave a written trail. They are people who work towards goals and are interested in closing the mortgage as quickly as possible by any means.

Fantastic experience: We recently sold our family apartment. Albert took care of it, and I received very professional and personalized treatment from him, always attentive to the entire sales process, from visits to negotiations. Thank you, Albert, for everything. I felt like part of the company. A very advanced and innovative digital process, with excellent support. We will definitely work together again.

Fantastic experience: My congratulations to agent William Aguilar on the sale of the property, the experience with Housfy has been very good, the sale was completed in just 2 weeks. A 10 for customer service. Thank you, William!

Fantastic experience: My experience with the Housfy agency has been very professional with José. When I need to sell my apartment again, I'll count on them. I recommend them.

Fantastic experience: Very happy with the service. Thanks to Edwin for everything.

Fantastic experience: Excellent management by the salesperson William, highly recommended, solution-oriented and a close approach.

Fantastic experience: I was lucky to be attended by the sales representative Mr. Jose Molano from Housfy. I was impressed by his professional demeanor and all the information and advice he provided. The service was perfect; I totally recommend it.

Fantastic experience: Very happy with the management and support from Carles throughout the whole process. Thank you for everything!

Fantastic experience: Great experience and treatment, Joshua accompanied us from start to finish, making the purchase process easier than I expected, highly recommended!

Fantastic experience: Well looked after and very happy with Dimas, the guy who attended to us. Service of 10!

Fantastic experience: I have been searching for my first home for some time now, and I have had the pleasure of crossing paths with Sandra; she is constantly attentive to everything that might fit us to visit, and her advice in resolving our doubts gives us a lot of confidence. A great professional and approachable, so if we have the opportunity to buy with her, we will not hesitate. Thank you very much for the support!

Negative experience: They lie, don't listen, and in a threatening tone tell me that for x amounts from banks I won't be able to apply for credit outside of them and that they WILL not cancel those requests unless I do it with them. The consequence is that I can't quote a mortgage with those banks. Note that I withdrew from the contract within the days specified in the contract, but they still send those emails and have that attitude. The amount they wanted to charge for management was almost 5000 euros. Be very careful with them.

Fantastic experience: Very satisfied with the sale of my apartment, we will definitely see each other again as the attention and empathy have been excellent from the very first day with Ylenia, Quim, and Dani. Three names I will never forget and will definitely recommend with complete confidence. Thank you very much!!!

Fantastic experience: Very happy with William, the salesperson who managed the sale of my house. He told us that it would be sold in a month, and in the end, it took only two weeks. It is worth noting that he is an excellent professional, very approachable and always available for any questions. We are still in the process, but for now, his management has been impeccable. Thank you, William.

Fantastic experience: The sale was quite smooth, William had a professional approach, he helped us navigate the selling price of my apartment, we needed to sell our apartment within a maximum of two months because I had already made a reservation for another one we had bought. Although I was impatient and somewhat nervous, we ended up selling the apartment in less than 30 days.

Fantastic experience: Thank you very much to Edwin for everything, 100% recommended.

Fantastic experience: We listed two properties for sale with the Housfy Rosselló store team and we have no complaints. We received all the information from the coordinator Ylenia, who gave us the confidence to take the step and was very professional at all times. Then JOSHUA and QUIM did an excellent job. We would definitely repeat.

Fantastic experience: We bought a house through housfy and is impressed with the service of Albert Soto for his prompt replies and help. Way cheaper fees than other real estate agencies and we are so pleased Would 100% recommend

Fantastic experience: Fantastic!!! In 15 days they had already sold my apartment!!! Accompanied until the very last moment of the sale. They provide a lot of security in the procedures. Carles and Quim, thank you very much for all your help. Totally recommendable.