Somoscasa

Negative experience: Renting with Somos Casa has undoubtedly been the worst experience I have ever had. This agency is completely negligent, abusive, and only cares about collecting money. They rented me an apartment for an outrageous price, but the condition of the place was deplorable. When I moved in, as a single mother with a 6-month-old baby, I found an apartment filled with garbage and broken furniture: a destroyed sofa in the living room, dirty mattresses thrown in the yard, and all the blinds broken. The patio door didn’t even close, leaving the home completely unsafe. Furthermore, the freezer made such a loud noise that it would wake my baby and me up at night. Of course, they never replaced it despite my repeated complaints. The state of cleanliness was simply disgusting. The freezer was still full of food from previous tenants, there was dust everywhere, and the appliances were so dirty that they weren’t even usable. After sending dozens of emails asking for help, it took them two weeks to respond and propose sending someone to clean. By then, I had already hired someone myself because my child's safety was at stake. I deducted the amount spent from the rent, and they agreed to accept it, but naturally, now they are deducting it from the security deposit refund. Somos Casa also didn’t deposit the security deposit in Incasol until after six months, despite my repeated emails. The only way to get responses from them was to stop payments or send them official letters. Every time I raised an issue, they blamed the landlord, saying that they 'are just facilitators.' However, they facilitate nothing. They ignore any responsibility and resolve absolutely nothing. Eventually, I decided to move out because I was not willing to continue living in those conditions while they did nothing to fix it. Even getting my deposit back is a nightmare. It took them three months to return part of it, and they still owe me money. They do not comply with laws or tenant rights. Among their suspicious reviews, you will find dozens of testimonies similar to mine. Believe me, they are true. Somos Casa is an agency of scammers and unethical people. I am seriously considering a group action against them. Avoid them at all costs.

Fantastic experience: 5 stars are not enough to recognize the treatment and kindness of the agents we interacted with. Eduardo is an excellent agent who accompanied us until the end of the purchase of our apartment. Always available and friendly. Guadalupe has also been great in all her communications and preparations for the signing day. I recommend it 100%. Thank you for everything!

Fantastic experience: I wanted to thank the entire Somoscasa team! And especially Didac! He always helps us a lot! We have rented beautiful apartments!!! I highly recommend it! Everything is very clear, very honest, I have a lot of trust. Thank you for everything! Regards!

Fantastic experience: Very attentive and willing to help you. Excellent service

Fantastic experience: They are managing the rental of a house for me, we contacted them on the recommendation of some family members and the truth is that all the workers are very friendly and super efficient, they are attentive to everything at all times.

Fantastic experience: Excellent service from the first contact, they resolved all our questions and we quickly rented the apartment. All the issues we had were solved. Very happy, I would use their services again.

Fantastic experience: Professional real estate agency. From the visit with due punctuality and very attentive, the sales representative Joan clarified all our doubts, and once our documentation was approved, we made a reservation and signed the contract in a week. Thank you, team.

Fantastic experience: No problems, thank you for the service

Fantastic experience: Professional and attentive real estate agency. From the visit, they were very punctual, attentive, and friendly. The sales representative Joan kept us informed at all times regarding all our questions, and once our paperwork was approved, he made the reservation and a week later we signed the contract. Thank you, Joan.

Fantastic experience: Super super good professionals, thank you very much for how well they did with us

Fantastic experience: Very professional

Fantastic experience: I rented an apartment in Hospitalet and it never gave me any problems, very friendly, especially Ms. Nair.

Fantastic experience: Good service, as any new tenant adapting and over time, satisfied with the service

Fantastic experience: Excellent service, highly recommended

Fantastic experience: Everything is fine, thank you

Fantastic experience: Excellent service, very professional.

Fantastic experience: Highly recommended, they provide very quick and efficient responses. Every time we have had a problem, they have resolved it for us.

Fantastic experience: They resolved all my doubts and gave me all the necessary information. Very happy with the services.

Fantastic experience: I rented an apartment a week ago, very punctual with the agent Joan, and without any rush explaining in detail all its characteristics. Once we submitted our documentation and it was approved by the property, we went to make the reservation, we were well attended, and within a week we signed the contract. Thank you team for such formality and professionalism.

Fantastic experience: They are experts and reliable, committed to the people! I recommend them!

Fantastic experience: I have been using the services of Somoscasa for years and I can only say that it is excellent; they resolve any issues very quickly and are always available, unlike other agencies. Without a doubt, highly recommended.

Fantastic experience: Excellent service from the first contact to the handover of keys, a humane and considerate treatment, they addressed all our doubts. They even resolved an issue after the signing. I recommend it. In particular, Ms. Guadalupe, who was able to respond to my partner, who does not speak Spanish, in English and French.

Fantastic experience: Excellent experience, thanks to their information and recommendation I was able to rent an apartment while living in another autonomous community in a super quick and comfortable way. I recommend their services for the reliability and attention received.

Negative experience: terrible treatment and service, better to look elsewhere

Fantastic experience: They treated me very well. They solved my problems. Great professionals.

Negative experience: Real estate speculation and they also ask for upfront payment to then tell people that the tenant does not accept them in the apartment. They refund the money but do not provide the proof of this refund (possible money laundering?).

Negative experience: They called us saying that we were accepted for an apartment, asked us for money and our personal details. Then two days later they call us saying that the owner is looking for more temporary people. So why do they make us pay and tell us that the apartment is ours? A professional and respectful real estate agency knows that they are looking for the owner and does not scam tenants. It's a shame. We are going to call the police for fraud if by Monday we don't have proof that they returned the €1300. They have made us reject an apartment with their lies, and now we are left without money and without a home. Because of vultures like you, Barcelona is falling apart!

Fantastic experience: Over the two years that we've had the Somoscasa team as administrators, all the setbacks that have arisen have been managed quickly and professionally, taking care of our interests as tenants and those of the property owner. The communication is super fluid and the solutions offered are always effective. At the end of the contract, they managed directly with the property the return of the deposit that Incasol was delaying. From administration to commercial, a 10 in addressing the needs of the tenant. Highly recommended.

Fantastic experience: Good support and very good advice. After much searching and getting to know different real estate agencies, we had the best experience at somoscasa.

Fantastic experience: Excellent service and transparency throughout the rental process

Fantastic experience: Very good service from Marta and her colleagues, as well as being a real estate agency that provides very good attention and complies with regulations. Very trustworthy.

Negative experience: Terrible management on the part of the real estate agency. For 6 months we haven't had air conditioning, the apartment has millions of electrical problems, it doesn't have a circuit breaker, and the electrical connection is a disaster, it's very dangerous. Now the ceramic cooktop is not working, and no one in the entire real estate agency has resolved even ONE of all these problems that we have accumulated for 6 months. I do not recommend this real estate agency to anyone.

Fantastic experience: I sold an apartment with them a few weeks ago. Impeccable service, great sales team! Thank you guys!

Fantastic experience: I just purchased my new little house with them and everything is great. Agile, quick, and very professional.

Negative experience: We were tenants in a property managed by them for several years. Xavi and Marta seemed formal and reliable before the contract was signed. Once you sign the contract, they only care about the owner's interests without mediating at all. A faucet hose broke and we had to cover the parquet damage 100% ourselves: €1,200. They made structural renovations in the building, changing almost all the ceiling of our apartment while we lived inside for two months, paying 100% of the rent, and not only to us; they also did this to elderly people living in the stairwell. They only care about money. It has nothing to do with the apartment we live in now, managed by another real estate agency, where they logically mediate between the owner and the tenant. If you can avoid renting with them, you will gain in health... we do not recommend them.

Fantastic experience: The best real estate agency by far: efficient, fast, super professional, and always up to date with everything happening in the sector. They advise me perfectly in the legal field. Xavier's experience and the company's policy followed by his entire team are impeccable. I give them a 10, without the slightest doubt.

Fantastic experience: Excellent professionals. They made the paperwork and name changes super quick for me. Thank you.

Negative experience: Student apartment rental for this course, we have been calling and sending emails since August 20 to communicate with them to resolve some deficiencies in the apartment. No response in any case. A bunch of shameless people.

Fantastic experience: They are managing the rental of our home. A friend recommended them to me, and I recommend them too. They are very kind and super efficient. They take care of everything. I have spoken with Xavi, Didac is managing it for me, and Nair as well. Keep it up!

Negative experience: I left the apartment more than 2 months ago, and I am still receiving utility bills, as when I left the apartment, they told me not to change the ownership of the supplies, as they had to do it. It was the worst mistake; I should have canceled them immediately. When they finally decided to respond, they told me that I had to pay for them (months after I no longer lived in that apartment) and that they would reimburse me later. Of course, I didn’t do it because they never fulfill what is agreed upon. We had a broken heater for 5 months, and they said they would replace it but never did. For the return of the deposit, we had to chase them for weeks, and they didn't respond to emails or phone calls. It was a draining and unfair experience. AVOID THEM.

Positive experience: Our first two months were not good, issues with communication and organization, the house quite dirty, broken appliances... however, in the last month we have noticed a general improvement in all these aspects (although we had to manage the cleaning ourselves). We hope that everything continues on this path of improvement, but the first two months were complicated.

Fantastic experience: Very happy with the entire management of the apartment. Didac is very resourceful and kind. Guadalupe is very attentive. We are very grateful for accompanying us in this project. Thank you.

Negative experience: I have been claiming the refund of the money they withheld when I terminated the contract for 6 months. To this day, I have not had any response despite calling periodically to claim it. I do not recommend it at all.

Fantastic experience: Excellent service from SomosCasa, especially the personalized attention from Didac. Everything went very well in the management. Thank you very much.

Fantastic experience: They managed the sale of my apartment impeccably and efficiently, highly recommend!

Fantastic experience: Delighted with their management for the acquisition of an apartment, impeccable treatment, great administration by Nair! Thank you very much Nair, Marta, and Xavi!

Fantastic experience: I contacted them for the management of a property in another autonomous community. Thanks to their advice and information, I have been renting that property for several months without any issues. They manage and mediate throughout the process, being super attentive to every detail. Highly recommendable service!

Fantastic experience: We conducted our rental procedures with them for our home in Sant Vicenç dels Horts, it has been easy and quick. In less than a week, managed to rent!!! with great professionalism and very appropriate advice. I can only say it has been a unique experience for our problems and fears.

Fantastic experience: Great experience with Xavi. It has been a pleasure to complete all the paperwork with them!

Fantastic experience: From the first contact to the final signature, the Somoscasa team demonstrated a level of professionalism and dedication that exceeded all our expectations. They guided us through every step of the process with patience and clarity, always available to answer our questions and provide expert advice.

Fantastic experience: Good service and communication. Dídac is a good professional.

Fantastic experience: Good service and availability

Negative experience: TOTAL CARE WITH THESE PEOPLE Nonexistent professionalism and transparency. We had visited a house and went to the agency to book it the next day. They told us that the agent was not available at that moment and that they would contact us to send the documents online. After that, the agents - Marta Melero and Xavier Nogues from the Les Corts office - disappeared for a day without answering calls or messages. Then, another agent informed us the next day that the house had been booked the previous afternoon by other clients. Finally, we requested, as is customary, that they prove to us that the owner was aware of the double offer on the same day, but they refused to give us an answer. Outrageous behavior, with significant detriment to both owners and buyers. Stay absolutely away and distrust these 'professionals'.

Fantastic experience: Very efficient service with results in a very short time and very professional. Highly recommended.

Fantastic experience: A competent group that makes easy what is a cumbersome and complicated process for many. Thank you all.

Fantastic experience: Great professionals, always helping with all the questions

Fantastic experience: My dream came true with them!!! Finally, I have my apartment!!

Fantastic experience: Super good experience in renting an apartment. Very attentive and friendly. They managed all the documentation very well and quickly.

Fantastic experience: This is our second visit with Somoscasa, apartment on C/Sant Antoni María Claret. We are totally grateful to Dídac for facilitating visits to properties that meet our needs. We appreciate his kindness, professionalism, and promptness when we needed it. Our thanks also go to Mr. Joan, who has guided/informed us about the property's conditions, very kind and attentive. Both are top-notch managers, and we would love to meet professionals from other real estate agencies as willing as they are. Thank you very much!!!

Fantastic experience: They managed the sale of an apartment for me, and it couldn't have been better. A completely personalized attention, constantly in contact for any updates, Xavi and the whole team are a 10. I do not reside where the apartment is, and they have solved everything for me; I couldn't ask for more.

Fantastic experience: I would like to thank Marta who has been in charge of the apartment reservation and clearing up my doubts... also Joan with whom I did the visit, they have been very friendly and attentive, looking forward to moving in already, thank you very much!

Fantastic experience: At SOMOSCASA, they have a team of experts and professionals with extensive experience in the sector. They assist you with all the management of your property from start to finish.

Fantastic experience: A great team of people. Everyone is very professional, friendly, and super efficient. It's a pleasure to work with Somoscasa.

Fantastic experience: Yesterday I visited an apartment. The service was correct, the guy was attentive, kind, and very professional. He was willing to help me in my search and to address any questions I had. Thank you very much for the attention and advice you provided us.

Fantastic experience: Finding a rental apartment in Barcelona is a complex task. With Somoscasa, we have found the support we need in this search, providing us with excellent service. Particularly, the treatment that Dilan has given us has been personalized, attentive, and respectful. Thank you very much, Somoscasa.

Fantastic experience: Didac and Guadalupe have responded very well in my search for an apartment, very friendly and recommended agents.

Fantastic experience: Good attention from Mr. Didac, very clear in explanations, sincere and engaging. Thank you very much!

Fantastic experience: Special thanks to Didac for his professionalism and consideration. Well done!

Fantastic experience: Very good service received from Didac. Thank you!

Fantastic experience: I have been relying on their collaboration for many years and my experience has always been very positive. A team of highly competent and dedicated professionals.

Negative experience: Fatal experience with this real estate agency. Everyone was super clueless and scam artists (they were pretending to be clueless on purpose). The person who showed us the place assured us that if we made the reservation, the apartment was ours, and that he would send us an email with all the information. That email never arrived. We spent the whole afternoon calling, and when they finally answered, they told us we had an interview to make the reservation on Tuesday morning, when no one had told us anything before. It turned out that this interview was for another group, and they didn't inform us until we were there physically. Even so, they told us we could wait for the first group to finish their interview so that we could do ours, and we decided to wait. The first group took 1 hour; when we went in, we finished in 5 minutes, and we didn’t quite understand why. They told us to send all the necessary information anyway, as according to them we had the same chances of getting the apartment. A day after sending all the information, having received no response, we decided to call. They started pretending to be clueless again and finally told us that the first group that had interviewed had already gone to pay and sign the contract. Don't trust them at all.

Negative experience: They are shameless. They scheduled us for a visit yesterday at 7:00 PM. My partner and I had to ask for permission at work. When we arrived, no one opened the door for us. We called the phone and no one answered. Terrible. Very unprofessional and inconsiderate service. It's disappointing that they treat people this way.

Fantastic experience: We were looking for a rental in Barcelona and only had availability to view apartments on the day we contacted the SOMOSCASA team. The sales team (we personally met Dídac) did everything necessary to show us the apartment, even though it was not fully ready. Very good service, friendly and quick regarding the processing and signing of the contract.

Fantastic experience: My experience with the real estate agency was excellent, very good attention from Jhoan, the salesperson, very punctual with the visits, excellent treatment and transparency when signing the contract for all legal purposes. I highly recommend them, 10/10.

Fantastic experience: Recommended, impeccable service from Dídac when showing us the apartment we were interested in. He explained everything super well, and the truth is they were quick to respond after receiving all our documentation. We are very grateful for the service and the speed of management from somoscasa.

Negative experience: SHAMELESS SCAMMERS!! They advertise parking spaces at one price and then when you are interested in renting, they agree with the owner (an older man) to suddenly raise the price!!! What a bunch of scammers and shameless individuals you are, NOT RECOMMENDED TO MAKE DEALS WITH THIS COMPANY!!! I am in the industry and the treatment received has been outrageous. OWNERS, DO NOT LEAVE YOUR APARTMENTS OR PROPERTIES IN THE HANDS OF THESE SHAMELESS PEOPLE.

Fantastic experience: We had been searching for an apartment for almost a month, SOMOSCASA helped us find a beautiful home in the center of Barcelona. Johan took care of showing us the apartment and was very attentive to our needs. Dídac and Nair have been accompanying us and guiding us through the documentation process, introducing us to the owners and making it possible to have an apartment. I recommend them 100%.

Fantastic experience: I recently bought an apartment with them and the experience has been unbeatable. Very good service, good communication, detailed information. Very professional. Thanks to the whole team!!

Negative experience: They schedule visits for too many people at the same time, not recommended. Terrible service.

Negative experience: Very bad experience. We had arranged a visit time, I traveled to the property (far from my current neighborhood), I organized my schedule and the day with everything that entails. After 10 minutes of waiting (having notified my arrival and having called without getting a response), they sent me a WhatsApp message to announce that the apartment has been reserved. Please, have respect for people's time and work with more professionalism.

Fantastic experience: Very well received and very good treatment, very grateful.

Negative experience: We were in an apartment for two and a half years, always complying with everything as it should be. Upon leaving the apartment: they returned the deposit late, charged us cleaning fees that we were not responsible for, held €100 for utility bills that were always paid, and it took them more than a month to change the ownership of the electricity and gas, for which I had to pay bills that were not mine. When I complained, they said it depended on the owner. Additionally, the apartment did not have a habitability certificate or energy certificate, which was always in process. We had a fire, and all they did was patch things up and avoid paying. They always paid the minimum and what was necessary. Both the real estate agency and the owner have behaved deplorably. I'm glad to no longer have to deal with them.

Fantastic experience: The Somoscasa team has worked very well and professionally to find a tenant for my apartment. They took my particular conditions into account and did not stop until they found the perfect person. I am very happy. Thanks to Somoscasa and especially to Dídac.

Fantastic experience: Very good service and very professional

Fantastic experience: Everything went perfectly, highly recommended.

Fantastic experience: I was attended to by Merche, very good service; clear, serious, and respectful. I rented an apartment quickly and safely.

Negative experience: The worst experience I have ever had with a real estate agency. Infinite phone calls and emails without response, bad attitudes from the workers, and absolutely no effectiveness in solving any problems. They only care about collecting. They held our deposit for more than 3 months, tried to charge us invoices that did not belong to us, and did not resolve any of this until an email arrived from our lawyer. I would not recommend this place or its services to anyone.

Negative experience: My initial experience with this real estate agency was excellent: I received cordial and professional treatment during the rental process. However, once the contract was signed, communication became non-existent. They never responded to our requests for assistance with the problems that arose in the apartment during our stay. Moreover, they unjustly withheld our deposit at the end of the contract without providing a proper explanation. To make matters worse, they asked us not to cancel the services because they would take care of it, but to date, two months later, we are still waiting for them to keep their word. This situation is a shame, a disrespect towards tenants, and ultimately, an act of theft. I would not recommend this real estate agency to anyone due to their lack of professionalism and ethics.

Negative experience: DISASTROUS! THEY MAKE YOU GO FOR AN INTERVIEW FOR AN APARTMENT, THEY TELL YOU THAT YOU ARE ACCEPTED, TO PAY THE DEPOSIT, AND AFTER 1 WEEK WHEN YOU'RE SUPPOSED TO MOVE IN THEY TELL YOU THAT IN THE END NO AND ONLY BECAUSE I CALLED 25 THOUSAND TIMES!!!! AVOID THIS REAL ESTATE AGENCY!!!

Fantastic experience: I have had a very good experience with this real estate agency, 100% recommendable

Fantastic experience: Company of great quality, I would definitely claim their services again 5/5

Fantastic experience: You are undoubtedly dealing with professionals, great real estate agency! Regards.

Fantastic experience: Everything easy and straightforward, the best in Barcelona. Thank you for everything.

Negative experience: Terrible. Very little seriousness, chasing them for months to complete each procedure. I wouldn't wish dealing with these unserious people on my worst enemy.

Negative experience: Be very careful with this agency. The apartment was in a deplorable state. They ask for a lot of money as a deposit that they do not return. We have been chasing them for 7 months and they do not answer calls or emails, or if they do, they procrastinate. After 7 months, they are still charging us for the electricity and gas bills from the following months. Not recommended at all.

Fantastic experience: Very nice people who have always solved my problems with great ease and in no time. The best in the real estate sector and highly recommended.

Fantastic experience: A very good experience

Fantastic experience: Very well attended

Fantastic experience: Xavi is a star, very good experience here.

Fantastic experience: super experience with somos casa