Alquiler Plus

Fantastic experience: I wanted to rent out my apartment, Guillermo assisted me, and within two days I had my house rented. Everything was easy, so far no complaints.

Fantastic experience: Thank you so much Guillermo for your management! The apartment was rented in no time, and with all the amenities.

Fantastic experience: Guillermo, our real estate agent, was exceptional. From the first contact, he answered our questions and guided us at every step, ensuring that everything was clear and smooth. His commitment and willingness made a difference.

Fantastic experience: Today I called to inquire about renting an apartment, I was attended by a very kind young lady, Sara cleared up all my doubts and her attention was very professional. It was a pleasure to talk to her, thank you Sara for your provided attention.

Negative experience: Beware!!! They charge too much, they violate rights by supposedly charging 2 months of deposit, but no, the deposit is only 1 month and the other is a deposit in case you have to leave early (like in my case for work), they keep that one. It's not even for the owner. Don't let yourselves be fooled.

Negative experience: Poor service, they contacted me several times to schedule a visit and see the apartment, and once I arrived at the place, nobody showed up and they don't respond to me through any means.

Negative experience: They are very clear, yes, but they continue to charge agency fees disguised as administrative management costs of successive terms, which should be prohibited as a result of the latest modification of the LAU. They force you to take out a payment guarantee (70€ per month) for the rental of the apartment, as if two months of full deposit were not enough guarantee. Additionally, this cost should be borne by the landlord and not the tenant. Furthermore, they compel you to sign a home insurance policy, another expense that should fall to the landlord but which they also make you assume as a tenant if you want to be simply considered as an option for the property. The tenant also has to bear the payment of the municipal waste management fee. After insisting on all these irregularities, we tried to reduce the economic demands a bit due to all these extras, and the savings they managed for us was about 10€ for each of the tenants (there are 3 of us), which is pathetic. We rented the apartment because it is what it is, and as my mother used to say, 'garlic and water,' but you would be in the top 3 of the most fraudulent real estate agencies in the country.

Fantastic experience: Everything is perfect, thank you Guillermo.

Fantastic experience: Good Agency, so far no problems, everything clear and well explained. I was attended by Guillermo, a good professional.

Fantastic experience: I recently rented a property and the owner, Guillermo, was very professional. He explained all the procedures to follow. I recommend the company Alquiler Plus. It was very easy thanks to Guillermo.

Fantastic experience: Extraordinary service, comfortable, serious and professional. They rented the property in less than a week, taking care of absolutely everything. A 10!

Fantastic experience: I feel extremely great with the management of Pedro Fernández and Ana Rodríguez; it was something super quick, efficient, and very informative at the same time. Thank you both very much.

Fantastic experience: I contacted this agency for renting an apartment and the service provided by the team from the very beginning was excellent. Both Pedro and Guillermo handled everything very quickly, were very friendly, and always willing to resolve any questions that arose. I am happy with the service given. I recommend it 100%. Thank you very much, Guillermo. Thank you very much, Pedro.

Fantastic experience: Everything was perfect, a close treatment and clear things, highly recommended especially the service from Guillermo who was the agent that helped me with my apartment.

Fantastic experience: Everything was great, I will count on them again.

Fantastic experience: I had been searching for a flat for a year and thanks to Alquiler Plus I found one in a week. Thanks to their management, I want to share with you the pleasant experience I have with them. They take care of all the rental paperwork.

Positive experience: Thank Guillermo for the good treatment and professionalism, two months renting with them and so far they have fulfilled the agreement, I recommend them.

Positive experience: My experience with this agency has been very positive in terms of professionalism and treatment, and everything was also quite fast.

Fantastic experience: Excellent management by Pedro when showing the apartment. He clarified all my doubts and was very detailed with all the documentation I needed to submit when renting. Additionally, he is very polite and attentive. Thank you.

Fantastic experience: My experience with rental Plus has been extraordinary, exceptional treatment with all the people I have dealt with, especially Guillermo, they all seemed very professional to me, so a 10 for rental Plus.

Negative experience: It's a horrible company for tenants, they keep half of the deposit without telling you, they do everything wrong and have very poor communication. They have kept my money, which is €1080.00, claiming it's for administrative management. It's a shady company.

Negative experience: I give one star because 0 is impossible. I reserved the house online paying €215 as a deposit on November 1st, and on November 2nd, I wrote to the salesman Guillermo, I had his contact because the owner of the house gave it to me, he doesn't bother to reply. On Monday, November 4th, I called the office saying that I have the reservation made to send the documents, without having made any visit, I already knew the house and that no one had gotten in touch with me. He didn't reply to me. He tells me that yes, the reservation is made and they will tell him to call me, he didn't call me, he wrote to me and attached photos of the conversation. And now comes the response from the owner, I send all this to the owner and he says: '[4/11, 11:22] Cris: Hi Juanra, Guillermo finally replied to me but because I called the company, he tells me there is a reservation made for weeks that depends on your approval. Well, if for any reason it doesn't fit, let me know beforehand because the company takes quite a while to respond. I'll let you know in case these people have any chance of renting your chalet: the father is retiring, he is a military in Lanzarote, the daughter lives in Torrejón but wants to rent something bigger and quieter to stay with the father. She works, has a permanent contract, both have good incomes, are serious, calm, and looking for a long duration. Best regards. Have a great day. [4/11, 11:44] JUANRA MORENO Chalet Jose: We are in touch with them. They gave us the okay for a tenant last Tuesday, but nothing is closed yet. [4/11, 11:50] Cris: Thank you, I help this girl because she works in the morning and in the afternoon, and doesn't have much coverage; I want to help her because I know them very well, they have been at my house several times, that's why they want to rent without even seeing your house. I appreciate it if you keep me informed, Guillermo told me that the rental depends on whether you give him the okay for the tenant, I don't know how they work... Continuing... yesterday I received an email from the company: We are sending you this email to confirm that Alquiler Plus has issued your refund. It may take about 10 days to appear in your bank statement. Contact your bank if this period is exceeded. Summary Alquiler Plus+ - Order 11359 €215.00 Total €215.00 Refunded on November 5, 2024, 12:42:57 €200.00 Total updated €15.00 If you have any questions, write to [email protected] or call us at +34 915 69 57 58. So, by their own means, without doing anything, they keep €15 and it can take 10 DAYS for the money to enter my account, how? When I asked if the office was on Francisco Silvela, he told me yes but that if I go there it will be in vain... then don’t worry about that, injustices make my blood boil, and you give me second-hand embarrassment for working in this, I have ethics and values, this is too much for you. With 10 reservations have you already taken the money to pay a salary? HOW STRANGE THAT ON THE @GOOGLE PAGE YOU ONLY HAVE GOOD REVIEWS AND ON @TRUSTPILOT MOSTLY NEGATIVE, YOU ARE GOING TO REPORT ME FOR FALSE OPINION BUT HERE ARE THE PHOTOS THAT BACK ME UP, I WANT TO TRUST THAT GOOGLE WILL REALLY VERIFY THE TRUTH.

Fantastic experience: I would like to give more stars, but it is not possible. Thanks to God and Pedro, I finally have a home to live in with dignity. Pedro is the best; may God bless him and his family.

Positive experience: Pedro's service was very good, he handled everything necessary to access the apartment.

Fantastic experience: Excellent work by Pedro Fernández, a very friendly and professional person in everything related to real estate, he was attentive to even the smallest detail to manage my rental process in the best way... Thank you, Pedro!!!

Positive experience: Good establishment, but the staff need to improve as there are never appointments to see any rentals.

Fantastic experience: 10/10 experience!! Starting with Pedro, the sales representative who assisted me at the beginning, and all the follow-up from the administration, answering all my questions quickly and effectively. Very professional and close!!

Fantastic experience: Grateful to Pedro for assisting me, giving me options, and helping me rent a cozy apartment while guiding me through this difficult task of renting in Madrid. 10 out of 10. Andrea is also very professional, truly super serious, responsible, and empathetic.

Fantastic experience: Excellent service and attention. Super responsible.

Fantastic experience: Hello, good morning, my experience with Alquiler Plus has been very good, especially with the salesman Pedro and Begoña. Excellent service, very attentive and professional. I recommend them. Thank you very much, Pedro.

Fantastic experience: Very good experience with Pedro, very professional and efficient. I found my apartment and I am very happy. 100% recommended rental plus and Pedro's management.

Positive experience: Attended by Pedro Fernández, excellent service for the visit and the entire process up to the signing.

Fantastic experience: This is a very professional agency. All the staff members are very kind, especially Pedro, who helped us a lot and patiently explained several terms. Many thanks to him and the entire agency for helping us move. The dream of a new home!

Fantastic experience: Great! Pedro was my advisor and managed my entire process very well! Very fast and reliable, always attentive at all times. Highly recommended!

Fantastic experience: I give a 10, excellent service and very professional, thanks Pedro for everything provided.

Fantastic experience: Excellent service, committed and responsible.

Fantastic experience: My experience with Alquiler Plus has been excellent, thanks to Pedro Fdez who is an excellent agent, and a professional like no other. He has helped me at all times, and I have rented the apartment I like in very little time. Also, the administrative side has been excellent, attended to me by Andrea Rodríguez, who is also an excellent professional. Thank you very much for everything, guys!!!

Fantastic experience: Excellent treatment, attention, and availability from Pedro (the sales representative who showed us the property). And the services from Alquiler Plus were impeccable at all times. Highly recommended.

Fantastic experience: Our experience at Alquiler Plus was very good. Particularly, Pedro, our advisor, was very clear with the information and the step-by-step process, in addition to giving us constant updates and progress on the renting process. As foreigners, it is difficult to find clarity when you arrive in another country, and the options that were offered to us in other places were very limited or they didn't even take the time to listen to us and validate based on the profile we arrived with. But here, there was always feasibility and intention to find solutions. Thank you again to Pedro and the entire Alquiler Plus team who were very diligent from the organization and management of the entire renting process. Coordinating appointments, schedules, processes.

Fantastic experience: Everything was great, Pedro helped us with everything we wanted and made the formalization of the contract and other procedures very easy.

Fantastic experience: Very good service, thanks to the management of Pedro Fernández who was my advisor, we have managed to rent an apartment under excess conditions and in a short time, very attentive and with a lot of patience which gave me the confidence to complete the rental procedures.

Negative experience: They treated me like a tenant and they are scammers. Apart from the two months of deposit and the month's rent, they ask for agency fees to enter, which the law prohibits. They claim that they are not a real estate agency but they really are, even if they have another legal form; as we know, legal engineering to bypass the law. In addition to the rent, they force you to pay 5% of the rent monthly in case you stop paying. Basically, they make you pay a default insurance from which they benefit. A default insurance that protects the owner should be contracted by the one who will benefit from it. They are truly vultures. This people who benefit from the need for housing should be dealt with. Housing is a right.

Fantastic experience: After other real estate agencies let us down, we discovered Alquiler plus. In record time, we were able to close on an apartment, well located and with numerous amenities, and with all possible conveniences. Especially noteworthy is Pedro, who was always at our disposal whenever we requested it, handling all kinds of paperwork, explaining our doubts, and helping us with all the necessary documentation.

Fantastic experience: The experience, both on a professional and personal level with Alquiler Plus has been magnificent, exceeding all expectations. While the overall experience has been highly positive, I would particularly like to highlight the professionalism of PEDRO FERNÁNDEZ who, in addition to carrying out each and every one of the tasks that are, I understand, typical of his professional work with maximum efficiency, has been able to guide and accompany us in each and every one of the subsequent processes. Ultimately, aside from finding the house that meets our needs, he has been our perfect 'guide' to successfully complete the leasing process (which can sometimes be quite cumbersome).

Fantastic experience: Thank you very much to Guillermo, his attention was 10/10. I walked out very happy with the apartment and I still am since if there is any problem, they resolve it very quickly! Thank you.

Positive experience: Very good attention from Guillermo, he explained everything we needed regarding the rental attentively and made it as easy as possible for us, thank you for the great help!

Fantastic experience: I rented a flat with plus rent and from the very first visit to the flat, Guillermo gave me a lot of confidence and was always attentive to provide me with every detail. Highly recommended 100%.

Fantastic experience: I rented my apartment with Alquiler Plus. Miguel handled the management. Fast procedures and easy process. They deliver what they promise. I recommend it to anyone looking for a professional and serious company.

Fantastic experience: Thanks to the help and complete willingness of Guillermo and Andrea, we now have a wonderful apartment to share unforgettable moments. I thank them for every piece of information and quick management; so far, everything has been perfect.

Fantastic experience: Excellent experience, I am very grateful for the attention provided, especially from Pedro and Andrea who were attentive throughout the process, solving all my doubts quickly, promptly, and professionally. Highly recommended!

Negative experience: I was very surprised, considering the new housing law, that for renting a property, the tenant is charged the amount of one month for management, and I was even more surprised when they told me that in addition to the monthly amount, a 5% must be added, I’m not very sure what for, in short, it was getting so expensive that I didn’t even want to see the house, I don’t know what they will also charge the owner, but it seems like an abuse to me, they charge for everything and I’m not very clear on what service they offer to the tenant when I saw the ad on a portal, and it took me more than 4 hours to get a response. An abuse.

Fantastic experience: Pedro with a very good attitude and attention has closed the deal with efficiency and speed! Thank you!

Fantastic experience: Excellent advice and management

Fantastic experience: I thank Pedro Fernández for his excellent help, for his good work and for informing my husband and me well. Thank you because we have already rented the apartment, God bless you.

Fantastic experience: Super happy with them, especially with Oscar, an excellent professional and an even better person. He made everything super easy for us and accompanied us until the very last moment. Thank you very much for everything.

Fantastic experience: Excellent service and a very friendly approach from Pedro Fernández, who was our advisor. We loved the apartment and he was attentive throughout the process, in addition to answering some questions and providing us with solutions. Highly recommended.

Fantastic experience: It has been a great experience since the moment we went to see the apartment. We were welcomed by Pedro Fdez, who showed us the property and explained the necessary requirements for it. His help has been very valuable in securing it for us; we sent all the documentation, he reviewed it, and if we were missing anything or needed corrections, he informed us until everything was submitted to the administration where Andrea Rguez communicated the steps to follow and the necessary documents for us to acquire the apartment. The management was quick, and they have also been very kind in their treatment, approachable, willing to help, and thanks to them, we already have the apartment and will be moving in soon. I highly recommend them.

Fantastic experience: A very dedicated and friendly company. In some situations, due to scheduling issues, it was impossible for us to carry out certain actions with the agency, and they always sought a solution. In our case, Pedri Fdez was the one managing things, and he always resolved our questions and was in touch for anything we needed.

Fantastic experience: We have received great service and punctuality always, highlighting the kindness and help that Pedro has given us. We would definitely repeat.

Fantastic experience: Good management by Mr. Pedro, attentive and he helped me throughout the process, I had a very good experience. Similarly with Miss Andrea. Recommended!!!!

Fantastic experience: We have successfully rented an apartment in perfect condition and very modern. I want to thank mainly Pedro for his patience; he is a very kind, responsible, and efficient person. Thank you very much, Pedro. I also want to thank Andrea for all her support, management, kindness, and quick response. Thank you very much, Andrea.

Negative experience: zero professionals, you schedule a visit and they ghost you without even notifying

Fantastic experience: Incredible after countless failed attempts at renting we finally managed to find a serious and responsible company, I especially thank Pedro for his patience, a very kind, responsible and efficient person. Thank you very much Pedro.

Negative experience: They advertise an apartment with a value and when you go for the visit, they add 5% of the monthly rent plus insurance to the payment. But the real business is that if you like the apartment, they ask you for €200 to reserve it, but in order for you to be covered, they suggest that you pay €15 so that they can refund your money. During the day, they tend to do this with many interested people, multiplying the 15 euros that they never return. Furthermore, at the moment I made the reservation, 20 minutes later the apartment was no longer available and then they wrote to me on WhatsApp that the apartment had been rented. They are a bunch of shameless people. Also, they charge you 1 month + VAT for administrative management (which is currently illegal).

Negative experience: Right from the start, they don't answer questions, but given the opinions I've seen, it's better this way.

Negative experience: Terrible customer service. They trick you by posting a property at one price and then raise the price hours later. The response: it was a mistake and we're sorry.

Negative experience: Terrible service. Avoid as a tenant and landlord. Disastrous.

Fantastic experience: I rented an apartment with Pedro and it was very quick. I recommend it 100%.

Fantastic experience: I've been lucky, really. Since I saw the apartment, the agent who showed it to me helped me pay the deposit, and once the paperwork was submitted, the very next day they had already conducted the study. When I moved in, I had an issue with the fridge, and since I reported it, they took very little time to replace it, and here I am, happy with my new fridge. So far, I like this agency.

Fantastic experience: Happy and grateful to the Plus rental staff, very good service and good information

Fantastic experience: Very happy with Pedro's management, he helped me rent the apartment, totally grateful! Excellent attention.

Negative experience: Fatal, I left the apartment in its original condition. The owner hasn't returned my deposit nor has he paid the gas and electricity bills that I had to pay 2 months after moving out. This agency, AlquilerPlus, does not help tenants recover the deposit nor do they return it, and they don't answer the phone. Out of 900 euros, between deposit and security, I have only received 180 euros back, even though I left the apartment as I found it at the beginning, besides having paid over 80 euros for gas and electricity that I had to pay even though I am no longer living there. Be careful if you want to recover your deposit; it won't be easy. Now I will have to see how to file a complaint.

Fantastic experience: Hello, the response time from Alquilerplus was very quick, I had a malfunction in the front door, the attention and solution were immediate, thank you.

Negative experience: Without a doubt, the worst in the entire sector. They ask for 'money' just to show the apartment, and you never get any results, then it's a problem for the refund. Come on, I understand that the rental situation has become difficult partly due to the state as well. But don't play with people's money, especially just to 'show an apartment.'

Fantastic experience: They have experienced staff and are very friendly to customers.

Fantastic experience: Very happy with Alquiler Plus and with the management of advisor Pedro, from the very first moment he has been very kind and attentive throughout the process, I would definitely recommend it.

Negative experience: They are not recommended at all; they make you make a reservation of €215, they tell you that you will only lose €15, and then they do not refund you. I find it disrespectful and an abuse that this company is willing to scam people who are looking for rental apartments. Furthermore, they do not answer the phones or messages. Please be cautious, people who are looking for rentals; this company is not recommended at all. Do not make any reservations with this real estate agency that takes advantage of people's needs.

Fantastic experience: Fast and simple rental, but since it is not commission-based, the rental is published quite low compared to the market price, although you can always impose your price. Communication is not fluid either, so if it's your first time like in my case, uncertainty is a constant. The rest, which is the payments and the choice of tenants, I recommend.

Fantastic experience: The truth is that Pedro's management as an advisor has been fantastic; he has helped us at all times and has been available for any questions or doubts we had. Young people like us really appreciate it!

Negative experience: Horrible as a tenant, they tell you that they mediate between landlords and tenants to ensure that there is always habitability in the property, and it is a lie. At the slightest issue, they wash their hands of it and leave you completely stranded. If they can, they even stop responding to your messages and don't return your calls, leaving you with nowhere to turn. They say they have told you things that they haven't and are slow to act on any management. At first, everything seems wonderful, until you're in...

Fantastic experience: This is the first time I have the opportunity to hire through them and the truth is that from minute 0 everything has been very effective. They are very attentive people to solve your doubts and concerns, and they manage everything very quickly. Honestly, 10/10, especially to Enzo who was the guy who always helped... A thousand thanks. We are delighted with your work.

Fantastic experience: Totally satisfied with the service provided by this real estate agency.

Fantastic experience: Great professionals. They take care of everything, complete peace of mind.

Fantastic experience: Very happy with the service, especially the one provided by my consultant ENZO, truly super attentive to all my doubts and inquiries, no doubt the best, I recommend him 100%.

Fantastic experience: Very good experience, the girls were very nice and very professional. They rented the place to me in 20 days. And the paperwork was very quick.

Fantastic experience: Highly recommend. We have several properties managed by them and we are very happy because they pay us by the 5th. They provide a lot of peace of mind and security.

Fantastic experience: Very pleased with the rental process through the entity. From the very beginning, Pedro, the advisor, has been attentive to the process, which has been very easy and quick. I definitely recommend it.

Fantastic experience: Wonderful attention, very good and the girls are very pleasant.

Fantastic experience: An impressive speed, I definitely recommend it.

Negative experience: All management expenses must be borne by the property owner, not the tenants. It's regrettable that they are bypassing the philosophy of the new Housing Law. No gentlemen, your response is not valid. Since these are agencies that guarantee the rental to the owner, they must charge their fees to the owner. This is outright fraud. And on top of that, they force me to take out contents insurance for an apartment they are renting furnished. A disgrace. I am putting this in the hands of OCU.

Negative experience: On September 11, my wife called to inquire about a rental property. The employee who assisted her said it was already reserved. Two days later, the same person called her and said the apartment 'was no longer reserved' and offered us a visit for Saturday at 12 PM. I had a morning shift and my wife had a workshop booked, but she canceled it to attend the appointment. The employee promised to call her the day before to give her the exact address for the visit. My wife asked for her phone number to remind her in case she forgot, but she replied that it was a switchboard and could not be contacted personally. My wife was on her phone all day, but no one called her. She also did not receive any explanation or excuse for the lack of formality, which logically affected us negatively. After the complaint, the director of the real estate agency contacted me immediately, the same Sunday afternoon, upset about the complaint and the one-star rating (there was no option to give zero), defending the employee without first verifying our version against hers.

Negative experience: A few weeks ago my boyfriend sent all the documentation for the reservation of a chalet in Griñón. A few days later, a girl called us and said that they could not grant it and that they would refund the money in 5 days. After a week and a half, we called to see what was happening with our money and they told us that the house was indeed granted... It's tremendous how they play with people and their money.

Fantastic experience: The processing of the document was excellent, the treatment and the follow-up to carry out the process were very good, really, they are kind and at all times willing to help you with any questions.

Fantastic experience: I entered this page looking for help and I really found it. I liked an apartment they had published and I called. At all times, the attention was very good. In the end, I did not get the apartment I called about because it was already reserved, and I ended up with another one. The girls assisted me very well over the phone, and then Raúl handled all the management of the apartment and was very attentive at all times. He addressed all my doubts, we were always in contact, he helped me every time I had a question, and even managed to complete all the management so that I could get my new home.

Negative experience: As a tenant, I would never recommend it.

Fantastic experience: Raúl has managed our affairs and has been very pleasant, efficient, professional, and 100% recommendable from day one. His involvement gives confidence and security. A great manager. Nowadays, the world needs dedicated people like Raúl who work hard. Thank you for everything.

Fantastic experience: I sold my house and I'm super happy!!! I can say that they are professionals and know what they are doing, 100% recommendable.

Fantastic experience: Super delighted with them, they sold my apartment super fast, true professionals without a doubt.

Fantastic experience: Excellent rental management .. good professionals and good people .. Highly recommend

Fantastic experience: The treatment with Raúl has been more than satisfactory. He was very punctual, offered me explanations of all kinds, and knew the neighborhood and the apartment perfectly. A pleasure to work with this gentleman.