Housell

Hello, Oscar. We are very sorry about what you mentioned, but we cannot share the serious accusations you are throwing at us. First of all, we would like to point out that Housell cannot charge any amount different from what the clients accept, since, as you know, in order for us to provide our services, you must sign a contract that explains in detail the entire service and, of course, the cost of that service, which we cannot modify in any way. Housell diligently provided all the services detailed in the contract, with a specific goal and duration, and we cannot assume any function that is not included in that document or beyond the completion of that agreement. Housell published your ad with a professional photo report, uploaded it to all the committed portals, followed up with interested parties, found a buyer for your property, and drafted the contract for you to sign with that buyer. Housell sent you a draft of the sale contract, always subject to your agreement with what was described in that document and based on the agreements you communicated to us, and we were always at your disposal through all the means available to our clients to resolve any doubts you might have. We do not understand what you mean by an 'erroneous' contract, but we are again at your disposal to clarify any aspect that may not have been clear.

Hello, Vane. We are very sorry about what you mentioned and the problems you described; we take note of everything to try to improve. As you well know, Housell's contract has no fine print, and all our actions, all the aspects you mentioned, comply with what was agreed upon in that contract, which has been in your possession since day one, and in fact, we updated it to a new service plan when you indicated that the first one we offered did not meet your needs. The compensations you mentioned are explained in the same way as the services provided, and we know that you were aware of them, as you told us. We regret that you use terms such as 'scam' when, during the time you allowed us to work with your property, without exclusivity, you did not pay any amount. Unfortunately, the objective is not always achieved, and there are also factors beyond our control, as you rightly say, price is one of those factors. Both from here and from the Customer Service Center, we are at your disposal to provide you with any explanations you deem necessary, and during the term of your contract, we were always there to help you with whatever you needed.

Thank you very much, Astrid! At Housell, we strive to ensure that our clients take full advantage of the technological benefits of our model while also feeling the closeness of our agents. For anything you need, we are at your disposal.

Hello, Alba. First of all, we want to apologize for the inconveniences you described. At Housell, we take all feedback from our clients, whether sellers or buyers, very seriously, and we strive to act as efficiently as possible. We can assure you that your complaint has been submitted and is in progress; the agent who took your call made a record of it, and we added the email you sent us with all the details. We regret if the response time does not meet your expectations, and we are, of course, working to shorten it, but precisely because of the seriousness with which we take these matters, we want to gather as much information as possible to understand what happened and how we can ensure that no client feels as you indicate. Regardless of the reason a visit is canceled, as soon as we are aware of it, a message is sent to the interested parties, as you mentioned. For everything else, we cannot provide a more specific answer because it is an open investigation; as soon as we have more information, we will certainly contact you.

Hello, Alexander. We are very sorry for what you indicated and for any inconvenience this situation may have caused you. At Housell, we take visits from potential buyers to the homes we have advertised very seriously, which is why our agents always try to get in touch with interested parties before the visit to confirm that everything is in order and to resolve any prior questions that may arise. In this case, we have consulted with the expert and he indicates that he was unable to speak with you despite having tried on more than one occasion. Regardless of whether it was a mistake or a misunderstanding, we reiterate our apologies and are available to assist you if we can help with this or any other home that may interest you.

Thank you very much, Mireya! All of us at Housell are clear that customer service is essential, and we are glad you experienced it firsthand. If we can help you with anything else, please do not hesitate to let us know.

Hello, Tom. We are very sorry for the inconveniences caused by the situation you mentioned. At Housell, we strive to keep our listings up to date, and the issue you refer to should not happen. However, due to your name on Google and the information you provided, we cannot locate you in our database or the property you are referring to, and we would love to know what happened so that, logically, it doesn't happen again. If you get in touch with our Customer Service Center, we will be happy to listen to you and find out what might have happened.

Hello, Gonzalo. First of all, we sincerely apologize for the inconvenience. At Housell, we work to prevent situations like the one you described, and we take the attention to prospective buyers of the properties we have for sale very seriously. We deeply regret that in your case we have not achieved our goal. The explanations we have given you are genuine and we have provided them transparently, and of course we will work to ensure that when cases like this arise, the notice to the client is delivered much sooner, avoiding that trip. Reiterating our apologies, if we can assist you with anything else, we are at your disposal.

Hello, Elizabeth. We are very sorry to hear what you said, and of course, it is not what we expect our clients to say about us once the work is completed. By your name on Google, we could not find your record, and we cannot confirm what may have happened. If you call our Customer Service Center, explain that we have asked you from here to contact us, and help us locate you, we will gladly review everything to provide you with explanations and, of course, learn from what happened so it does not happen again.

Good morning, Jorge. Firstly, we would like to apologize for the incident that occurred when scheduling your visit to the property. This very morning, the seller part informed us of the impossibility of conducting visits to the property for the next two weeks; therefore, the cancellation of the appointment was made as quickly as possible from the notification. Nonetheless, we ask for your understanding regarding the inconvenience. Best regards, Housell Team

Thank you very much, Elena! We are very happy to see how well you speak about our service and the help we have provided you. You know we are at your disposal for whatever you need.

Thank you very much, Francisco! That is one of Housell's goals, to make the process of buying a home as comfortable as possible for its clients. We're glad you're noticing this and, of course, we are at your disposal for whatever you need.

Thank you very much, Luis! Both Alexandra and everyone at Housell are delighted to have helped you. If you ever need us again, we will always be at your service.

Thank you very much, César! You know that at Housell we strive to provide the best possible service so that you have all the information about the buying and selling process. Remember that we are at your disposal in the Customer Service Center, always ready to help you with whatever you need.

Hello, Claudia. We are sorry that you did not feel comfortable during the visit. In properties with high demand, we try to organize open house events so that all interested parties have the opportunity to visit the property and perhaps make an offer for it. Of course, we apologize for what happened and take your feedback into account to improve in the future. Best regards, Housell Team

Thank you very much, Robert! For your words and for highlighting exactly what we aim to differentiate ourselves in the real estate sector: helping our clients sell their homes at a competitive cost, with absolute transparency during the process and with total professionalism to achieve results as soon as possible. If you ever need us again, it will be a pleasure to help you once more.

Hello, Mery. We are truly sorry for the inconvenience, but there is little we can do and the explanation we provided at the Customer Service Center is correct. The moment a customer informs us that they have accepted an offer, we automatically notify all the individuals who have a visit scheduled so they have the information immediately and can disrupt their plans as little as possible, whether they have to travel from another location or not. We understand that everyone finds it easier to see an automatic message and also that it would be disrespectful to you, as it would be to any other buyer, not to give you that information as soon as we have it and make you go to a property that you could no longer buy, which is why we inform immediately when we learn of the customer's decision. It is the seller, and only the seller, who decides which offer to accept and when to do so. Of course, we will review the procedure and try to ensure that situations like the one you described do not occur, but in homes that generate so much interest as to have a dozen visits on the first afternoon they could be shown, it makes it practically impossible to please everyone.

Hello, Virginia. We are very sorry about what you mentioned, but we don't understand what you mean. By your name on Facebook, we couldn't locate you in our customer database, so we cannot know if there has been any problem that makes you use such harsh terms. We can make mistakes, we are human, but when that happens, we are even more available to our customers to try to explain and solve any issue. We encourage you to give us more information or to contact our Customer Service Center so that we can listen to you and make ourselves available to help in any way possible.

Thank you very much, Sonia! We are very glad that your visit went well and, above all, that you speak so highly of our agents. At Housell, we are clear that customer service is fundamental. Don't forget to check our website, we upload new properties every day and who knows, maybe the one that fits what you are looking for will be there. Thank you very much for your trust, we are at your disposal for anything you need.

Thank you very much, Carla! At Housell we are aware that we must take care of both the seller and the buyer, providing both parties with every effort to ensure a transaction can be closed and acting with both with the same professionalism. We are glad that you were able to verify this, and we are at your disposal for anything you need.

Hello, Lademmel. We are very sorry for what you are telling us. At Housell, we are certainly here to help you with anything you need. With your name on Google, we cannot locate your file or know what might have happened regarding that property and the visit you mentioned. If you provide us with more information or call our Customer Service Center, we will gladly give you a more complete response.

Thank you very much, Alejandro! At Housell, we want, above all, to help our clients, the sellers, and the buyers, and we are glad you have seen it that way. If we can assist you with anything else, we would be happy to do so.

Thank you very much, Lydia! At Housell, we seek just that: professionalism and closeness, and we are glad that you were able to experience it firsthand. If we can help you with anything else, feel free to let us know.

Hello, Marta. We are very sorry for what you have indicated and we apologize for any inconvenience we may have caused you. The reason our expert was unable to contact you or assist you when you requested it is due to a family medical emergency. We know that the visit was finally conducted, attended by the owners, who are always present during visits with our expert, and we trust that everything went well. In these situations, you can always count on the Housell Customer Service Center, where we will be happy to assist you and provide you with all the information at our disposal. We remain, of course, ready to assist you with whatever you need, and we once again extend our apologies for this situation.

Thank you very much, your god! We are very glad that you were able to witness firsthand the professionalism of our agent, on behalf of all of us at Housell. If we can help you with anything else, we would be happy to do so.

Thank you very much, Laura Cristina! We know that finding a home is a complex task, and what we aim to do is make it as easy as possible. We're glad you saw it that way, and at Housell, we remain at your disposal to help you with whatever you need.

Thank you very much, Luis Enrique! We are very glad to have been able to assist you in the process of selling your home. At Housell, we are clear that technology is an ally for our clients, and the app we provide is something many of you highlight. If you need us again, we will be happy to help you once more.

Hello, César. We are very sorry about what you mentioned, it is not our intention to upset anyone and we regret that this is the case. When we call a customer back, it is probably because we have some news about our services or their costs. At Housell, we strictly respect the legislation regarding data protection, and of course, we are at your disposal at the Customer Service Center if we can manage this matter in any way to accommodate your wishes.

Thank you very much, Jennifer! We're very glad that you speak so highly of a Housell expert and that the visit went so well. If we can continue to help you, you know we are at your disposal.

Thank you very much for your comment, Eduardo! We're glad that the visit went well, and you know that we are at your disposal if we can help you with anything else.

Thank you very much! It is one of Housell's maxims to provide all its clients, whether sellers or buyers, with the best possible service. We're glad you experienced this, and we are at your disposal for anything you need.

Thank you very much, Fedua! At Housell, we are aware that buying a home is not an easy adventure, and we want it to be as simple as possible for you. We are glad that the visit went well and that we are helping you in that process. You know that we are at your disposal for anything you need.

Hello, Nerea. We deeply regret the inconvenience and disappointment of not securing a property that we understand you were interested in at that level, but our behavior has been completely professional and we hope you understand that. We are indeed aware of your visit to the property and your intention to make a second one. Housell cancels that second appointment because the owners have decided to accept an offer, it is they who make that decision, and Housell does not intervene at all. At the very moment the offer is accepted, all visits are automatically canceled and we notify it, as you rightly indicate. This property had a very high number of interested parties, many visits carried out and scheduled, and firm offers that the owners were considering, and there is no obligation to communicate them nor are we authorized to do so. Furthermore, the property was listed and without an accepted offer until a week after your first visit. As long as there is no signal or a reservation agreement, neither a real estate professional nor an owner is obligated to reserve the property for anyone, and precisely for that reason our recommendation is always that the interest in the property be formalized in that reservation agreement. If we may offer you further advice, it is best to have already spoken with your bank about the conditions under which you can access a mortgage, while waiting to finalize the details for a specific property, so that in the future, you can immediately signal a property that fits what you are looking for. If you need more information on this matter, we are of course at your disposal at the Customer Service Center.

Hello, Rodrigo. We're very sorry about the experience you're describing, and we would love to verify it, but with your name on Google, it's impossible for us to locate the visit you're mentioning. In any case, at Housell, we always notify owners of visits in three different ways: via SMS to their mobile phones, through email, and through the private area they all have via the Housell app or the website. Reminders are sent the day before and on the same day as the visit, so what you're saying seems very strange to us. In fact, we emphasize that these notifications take place precisely because of what you're indicating, because we know that buying a home is not easy, and we want to facilitate visits as much as possible. If you provide us with more information, we will gladly confirm what happened.

Hello, Agustina. We are very sorry for what you informed us because at Housell we place great importance on ensuring that visits are conducted in the safest way possible. In any case, we can assure you that all our clients, all the sellers who entrust their properties to us, are informed of the visits that are requested and confirmed. We provide them with all the information through a triple channel (SMS, email, and via the private area they can see on the Housell app or website) and at different times (when the visit is arranged with the buyer, the day before, or two hours prior to the appointment). There have already been visits at this same property, and even another buyer used this same Google channel to congratulate us on our management. We feel it is unfair to accuse us of a lack of professionalism that does not align with the reality we explain to you; we never finalize a visit outside the schedule provided by the owner, let alone without their knowledge. At Housell, we do care and we do spend as much time as necessary to help, and we are at your disposal if you wish for more information or to arrange a new visit.

Thank you very much, Remedios! At Housell, we strive to make visits to the homes we have for sale comfortable, enjoyable, and professional experiences, and we are glad that you experienced it that way. It was a pleasure to assist you, and we would love to do it again if you need us.

Hello, Nayil. We are very sorry for what you mentioned. At Housell, we work to ensure that all necessary information is immediately available to both parties, and we do this through our Customer Service Center as well as our local experts. In your case, we actually have record that on the same day the owner informed us of the existence of the charge, we communicated it to you, and we have documentation of that. We regret that it was communicated in such a short time as you indicated, but that is something that concerns the parties involved, in this case the seller, who is responsible for providing the documentation related to the homeowners’ association for the signing at the notary. Housell does not issue or have any authority to request private documents from any external organization, nor from a Homeowners' Association. We apologize if there was any misunderstanding regarding this due to the manner or timing of the communication, but our actions were correct.

Thank you very much, Jeps! You said it, at Housell we offer all the technological advantages so that our clients' listings reach as far as possible and from there, find the buyer. And of course, with the best attention from our agents. Congratulations on your sale! And if you ever need us again, it will be a pleasure to be by your side again.

Thank you very much, Ismael! All of us at Housell are aware that searching for a home is very important work, and we enjoy making it easier with our experience and professionalism. If we can help you with anything else, it will be a pleasure to do so.

Hello, Emilio. Based on your name in Google, we cannot locate you in our database, so we cannot verify anything you have mentioned. If you contact our Customer Service Center or provide us with more information, we will gladly try to find out if there has been any irregularity.

Thank you very much, Mónica! It was a pleasure to show you that property. Although unfortunately it may not be the one you were looking for, we are at your disposal to help you with any of the other properties we have for sale. We will be happy to assist you with any advice you may need.

Thank you very much, María Rosario! We are very pleased to see that the service we provided was not only to your liking but also achieved the goal we were pursuing: a buyer for your home thanks to the best possible attention. I wish we had arrived sooner, but the market does not move the same in every corner and sometimes it can take a little longer than we would like. Congratulations on your sale, and we are at your disposal if you ever need us again.

Thank you very much, José Antonio! It has been a pleasure to help you for the second time to find a buyer for a house, and it is a pleasure that you highlight a professional from Housell as you do. Always at your disposal for anything you need.

Thank you very much, Lola! It was a pleasure to help you, and of course we remain at your disposal for whatever you need.

Hello, Carolina. We are very sorry for what you mentioned, and we would love to help you and provide a more precise response, but we could not locate you in our customer database by your name on Google. What we can say is that at Housell we do not aim to multiply visits to generate activity, but rather ensure that the visits we have are from potential clients, from people who can and want to buy your property. We do not provide the view counts; you can check them in your private area thanks to the data we receive from Idealista and other portals. There are many factors that can lead to no visits or that visits don't result in offers, and we would love to evaluate those. Please call us at the Customer Service Center or provide us with data that allows us to locate your file, and we will be happy to review the case.

Hello, Eduardo. We are sorry for the experience you describe, and of course, we are at your disposal to help you with whatever is necessary. We cannot locate you by your name on Google in our customer database, so we kindly ask you to provide it or contact our Customer Service Center so we can give you a more accurate response. In any case, we want to point out that what you say is not correct. Housell does not make any effort to create false reviews, we do not know who may have given you that information, but we want to clarify that it is false, and on social networks where it can be verified that those who comment are customers, we have an exceptional rating, one of the highest in the real estate sector. Among our commitments, which we always put in writing, is not to give you a specific sales date. We make estimates based on the market, before contracting and during the entire duration of the service. If visits are not taking place, we are truly sorry and we work to resolve it, but there are many factors why those visits do not occur. We try to ensure that all our clients are always informed about this through various means, also through the private area that all our clients have, and we are at your disposal to help you with whatever you need.

Hello, Jonathan. We are very sorry for what you indicated, and we would love to give you the most informed response possible, but with your name on Google, we cannot locate you in our customer database. If you call us at the Customer Service Center or provide us with more information, we will gladly give you more details about your case. In any case, we remind you that at Housell we do not bet on a high number of visits if that does not lead to offers. We filter the contacts of interested parties so that only potential buyers come to your property. A high number of visits does not guarantee a better or faster sale. There are more reasons why a property may not sell within three months; not all areas sell at the same speed, not all types of properties have a high number of potential buyers, and the price is extremely important to generate activity. In any case, we are at your disposal to provide you with more precise explanations.

Thank you very much, Pilar! We are very glad to know that our agent provided you with the best possible service, it is something that all of us at Housell are very clear about. If we can help you with anything else, please do not hesitate to let us know.

Thank you very much, LAII! As you rightly point out, buying a home is never easy, but even more so if you have never bought or sold before. All of us at Housell know how important customer service is, also to the buyer, and we are very glad that you have perceived it that way. For anything you need, we are at your disposal.

Hello, Luis. We regret what you are indicating, and of course we have reviewed the file to check if there has been an incident. After gathering all possible information, we do not quite understand the reason for your complaint. Our agent in no case stopped responding to your messages, she was simply gathering the information you requested that the seller's side must provide us. Their response to your offer also depends on them, if they have not communicated whether they accept or reject it, we certainly cannot give you an answer. We are of course working to obtain that information, but Housell at no time pressures either party in the sales process. All this information would have been conveyed to you by our agent if you had not blocked her number. In the call you made to Customer Service, it was explained to you very correctly that we need to know all the details in order to analyze the case. If you are asked about the dates of the events, it is to verify it, and if a customer tells us that they have been without a response to an offer for a week but that offer is only three days old, we need to verify it to know if you are right in your complaint. In any case, during that call we offered you an email to send us the messages you said you had to support your claim, and you chose not to write it down and ended the call. At Housell, we will always study all claims that come to us, but we need your collaboration to be able to do so.

Thank you very much, Sonia! At Housell, we are transparent and professional, both with the seller and with the buyer, because what we seek is to close transactions securely and with as much information as possible. It was a pleasure to assist you, and you know that we are at your disposal for anything you need.

¡Muchas gracias, Vero! En Housell tratamos de facilitar en todo lo que podemos lo que muchas veces es muy complicado, encontrar una vivienda. Para cualquier ayuda que podamos prestarte, ya sabes que estamos a tu disposición.

Hello, Rocío. We are very sorry for the experience you mentioned and we would have loved for things to have turned out differently, but we also regret that you attribute something that is not our responsibility and in which we can do little to us. With Housell, it is always the client who decides on what hours the property can be visited and the price they want to ask for their property. Obviously, we advise, and we did so in this case because we are aware that a rise like the one you mention is not beneficial for the sale, as your own comment evidences. The SMS you receive to inform you of the cancellation of the visit is automatic, just like the SMS we sent you to confirm it, so that you have the information as soon as possible and the inconvenience is minimal for you. In this case, this client has decided to stop working with us, and that is why the visit was canceled, but of course we will be happy to provide you with more information if you need it through our Customer Service Center. We would have loved to help you, but when the owner makes decisions about the price or visits, we can do nothing more than respect them.

Thank you very much, Masquesuela! At Housell, we are always delighted to read the opinions of satisfied customers, and especially to highlight the work of our agents as well as the effectiveness of the technological means we put at your disposal. You know we are happy to help you with whatever you need.

Hello, Juan. We are very sorry about the experience you are describing, but we also regret that you attribute situations to us that are beyond Housell's control. Both the sale price and the decision to accept or decline an offer are matters that solely and exclusively concern the property owner. At Housell, we relay the information to buyers as soon as we become aware of it. However, we at Housell try to monitor the prices of the homes we have for sale, track the market, and the visits that occur, so we would appreciate it if you could provide us with more information to understand what happened. With your name on Google, we cannot locate your file, and therefore, we cannot know which homes you are referring to. Please contact our Customer Service Center, and of course, we will make all necessary inquiries.

Hello, María Eugenia. We regret the experience you mentioned; we cannot investigate further because your name does not show any offers on Google for any of the properties we have for sale. We understand that it is most likely managed under another person's name. If you want us to find out more, we are of course at your disposal at the Customer Service Center. However, we regret that you attribute situations to us that are not our responsibility. First of all, let it be very clear that Housell never receives a single euro from buyers nor has any signature on the reservation contract; Housell does not take the buyer's money in any case. If our agent urged you to sign that reservation contract, it is likely because the property had more offers. If no reservation is signed, there is no guarantee that you will be able to acquire that property. The reservation center specifies all the conditions under which the purchase will take place, and it is not Housell's responsibility, nor even the buyer's, that you submitted an offer for a property without knowing if the bank would grant you the mortgage; those procedures are usually managed, at least, in parallel. And if you haven't done them, in the reservation contract you can agree on the return of the deposit with the owner, something that, we understand, you did not do. We are sure that both our agent and our Formalization Department have been available to resolve any questions you may have in this regard. Obviously, if the owner has accepted your offer and has in good faith removed the ad and dismissed other potential buyers to reserve the property for you, in the event that the bank does not grant you the mortgage, it is not only normal but necessary for you to provide documentary proof. At Housell, of course, we are always available to both parties to try to resolve any issue, and although we do not have the details for the reason we have indicated, from your words, we can extract that we have made efforts to find that solution. If we can clarify anything else, already with concrete data from your case, please let us know.

Thank you very much, Pepelu! At Housell, we always strive to provide our clients with an efficient, professional, and as affordable service as possible, and we are very glad to see that you recommend us in this way. For anything you need, you know we are at your disposal.

Thank you very much, Pedro! We understand, of course, that not every property we show fits every buyer and what they need, but that doesn't take away from our commitment to always provide you with the best possible service. We will be happy to continue showing you properties until we find the one you are looking for.

Hello, Carlos. We have been unable to locate you in our customer database with your name on Google. If you have or have had any of our plans, please do not hesitate to contact our Customer Service Center, and we will be happy to provide you with all the explanations you need. However, we would like to remind you that Housell never decides the price of the properties we have for sale; that is always something that depends on the owner. We do not believe it is professional to encourage anyone to keep a property at a price above market value, and if we recommended lowering the price, it is because we understand that this way you will achieve your sales goal. But we insist, the decision is up to the client; at Housell, we only advise. We do not understand the disparagements, but if you have had any bad experience like the one you indicate with any Housell professional, we would obviously be delighted to hear from you and to investigate that matter. Since we cannot locate you in our database, for which we ask for your help, we cannot guarantee that you will not receive more calls if your contract remains active for some reason.

Hello, Rosa María. Housell never charges any amount that is not clearly explained in the hiring conditions that our clients know, accept, and have available from day one. Logically, we are human, and we would love to check if there is any mistake in your case, as you mentioned. With your name on Google, we cannot locate your file, but if you contact our Customer Service Center, we will be happy to review everything that happened, assist you in the best possible way, and provide you with all necessary explanations. We look forward to your contact.

Hello, Javier. The customer service hours are indeed from 9:00 AM to 8:00 PM. We don't quite understand what you mean; you may have called us at a time when all our agents were busy, and you might have heard the message reminding you of the hours. We encourage you to try again. In any case, if you have already left your details asking about a specific property, we will also try to contact you.

Hello, Butter Gol. By your name on Google, we cannot verify in our database if you are or have been a client of Housell, but we can tell you that what you state is not true. We do not publish on two websites, but rather we publish on the main real estate portals, highlighted on Idealista and continuously repositioning on the rest so that the ad is always among the first; we do not charge a single euro that the client is not aware of and accepts in advance, which is why all our service is outlined in writing in a contract that the client signs and has available from day one; and the services are those that the client requires and knows, we provide personalized attention to our clients which, we insist, is reflected in a signed contract. We regret the disqualifications and the coarse terms you use to refer to us, but we cannot agree with you on your general appreciations. If you have or have had a contract with us, in any case, we remind you that you have a customer service that will be happy to help you with any problems you may have encountered.

Hello, Keka. We regret to inform you that what you are saying is radically false. Housell does not pay anyone to issue positive reviews; on Google, this is completely free and on other networks, we encourage you to check Trustpilot, they are verified users. If we were to pay for positive reviews, what would stop us from deleting negative ones like yours? We do not do this because we are transparent, because we always make ourselves available to our clients, and because, in case there are issues, we offer to resolve them. We could not find your name in our customer database, but if you have or have had a plan with us, we encourage you to contact the Customer Service Center, and we will gladly assess your case. There are many reasons why a property may not be sold, and we cannot venture to say why your property has not had visits as you say without knowing the details. Housell, in any case, never charges a euro that the client does not know and agree to in advance. We look forward to your contact anyway to provide you with the explanations you need.

Thank you very much, Pako! At Housell, we are aware of the importance of searching for a home and we strive to make it a comfortable process for you. We are very pleased that the visit was just as you described; it is our daily goal, and we are at your service for whatever you need.

Hello, Ivan. First of all, we are sorry about the experience you mentioned and of course we apologize if at any point we did not meet your expectations. From the information you provided, we have not been able to pinpoint which transaction it refers to, but we can tell you that some details have surprised us. To begin with, Housell has both a Customer Service Center and a Formalization Department available to buyers, and we are sure you had the contact details since these services are always offered to the buyer upon accepting an offer. Our clients are informed in detail about all the documentation they need to provide, not only by the local real estate expert, who also has instructions to assist in everything the client has requested by contract, but also through different communication channels we maintain with them until the signing at the notary. We do not quite understand the reason for such criticism, as you indicate, about nine or ten months after the transaction was completed. The documentation we can provide to a buyer is, logically, the one given to us by the owners. Housell does not 'keep' commissions, but charges for services, only the seller because you did not have to pay anything, and it does so at the moment the client knows, understands, and accepts by contract. If you contact the Customer Service Center, we would be happy to investigate your case further because our goal is to be in constant improvement and because customer service is paramount to us, but we insist that Housell is a company that does not limit itself to the work of one person and has multiple channels through which assistance or problem resolution can be requested when it still has a solution, as would have been the case during the transaction. We remain at your disposal for anything you need.

Hello, Dsnk. We are very sorry that you feel this way, because at Housell we are transparent and professional, so we pay special attention to details to avoid setbacks. Since we could not locate any service under your account in our system, if you would like us to review your case in depth, you can contact us at 900 622 170. Thank you.

Thank you very much, mts Grillo! At Housell we are transparent and always want to provide the best customer service, and of course we help in every way we can during the process. If you need anything else from us, you know we are at your disposal.

Hello, Borja. We are very sorry that your experience was not satisfactory, as we at Housell try to be completely transparent in all aspects. Since we cannot locate information in our system by your username, if you would like us to review what happened in detail, please contact our customer service phone number 900 622 170 so we can ask you for all the details. Best regards.

Hello, Marta. We understand that our proposal may not please everyone, but we are very sorry that you use disqualifications to talk about us. At Housell, all we can tell you is that all sales transactions made with us are always between individuals, Housell does not receive any money from them, neither deposits nor down payments; everything is done directly between the seller and the buyer, with absolute transparency and informing both parties at all times of everything that is in our hands. What we do is provide a series of services, always those needed by the owner, those that are requested and contracted. For those services, logically and like any company in this or any sector, Housell charges a fee. Except for very specific and economical plans (much less than a real estate commission), plans that, by the way, have no permanence and can be canceled at any time, it is not true that the longer a property is for sale, the more we charge; all our clients know in advance, before signing with us, the amount that our services will cost them, either a fixed amount or a commission on the sale if they prefer. We never deceive anyone, and in fact, unlike what is usually the case, everything we explain here, all the service we provide, its duration and the cost it has is always documented in a contract that the client is aware of, accepts, and has at their disposal from the very first minute. We do not know if you are or have been a client; we cannot locate you in our database with your name on Google, but we regret to inform you that you have not been properly informed about our work and our fees. If we can answer any doubts, we will of course be happy to do so, always with all the politeness and respect that a professional service like ours requires.

Thank you very much, Yaneldy! We know that buying a home is a long process that can become complicated, which is why at Housell we want visits to always be very comfortable experiences. We are glad that it was the case for you, and of course we are at your disposal for anything you need.

Hello, Oscar. We are very sorry about the situation you mentioned and we apologize for any inconvenience we may have caused you. We are investigating whether there has been a technical issue that prevented our agents from hearing you during those calls, and we will extend this to the system to verify if it has happened with other potential clients. We certainly do not intend to disturb anyone, simply to inform without obligation people who have houses for sale, as was your case. Since you mentioned that you have already sold it, don’t worry, we have noted that so we won’t call you again. Thank you very much for notifying us of this incident, we trust that it won’t happen again, but if it does, please don’t hesitate to contact our Customer Service Center and we will gladly handle the issue.

Thank you very much, Maite! At Housell, we know how important it is to provide the best service to the buyer and, as you say, we are very attentive to make sure you remember the appointment to see the property you are interested in, and afterwards, during the visit, we help with everything you need. If this property doesn't fit what you are looking for, we encourage you to keep browsing our website, we publish new properties for sale every day and we will be happy to assist you again.

Hello, Juan Carlos. We focus on the positive and work to improve the negative, but you must take into account that Housell does request the necessary documentation and in your case, we did not receive it at the time when we could have anticipated the problems you mentioned. You can verify that you have those communications from Housell at the moment we started working, and our agents, both the street expert and the members of the Formalization Department, have been at your disposal at all times to make the checks, draft the earnest money contract with the conditions you indicated, and request the documentation committed to in the contract according to the needs you had. We are glad that the sale was able to be closed with the buyer we found, and in any case, we remain at your disposal to clarify any doubts you may have.

Hello, Abel. We're very sorry about what you indicated and we apologize for any inconvenience you may have experienced. We're reviewing what happened to understand where the problem occurred, and we will contact you to resolve it and send you the photographer as soon as possible.

Hello, Manuel. We apologize for the inconvenience you mentioned. At Housell, we scrupulously respect all legislation regarding data protection, and we can only contact clients who have authorized us at some point, perhaps by requesting information about our services, making an evaluation on our website, or showing interest in a property we had for sale. However, as you requested, we have processed the cancellation in the system so that you will not continue receiving communications from Housell. If you notice any issues regarding this, please do not hesitate to call our Customer Service Center, where we will be happy to assist you with any necessary arrangements.

Thank you very much for your comment, Julia. By your name on Google, we have not been able to locate you in our customer database, so we cannot give you a very concrete response to what you mentioned. We would certainly love to review what happened; if you call our Customer Service Center, we can do so. The cost of Housell's plans is fixed, and we inform our customers of all the details before signing the service contract. We understand that this was the case for you since all Housell agents are more than trained to do this, and the contracts are also provided in writing from the very beginning. However, if at any point you did not have the necessary information, we kindly ask you to let us know so we can take measures to ensure this does not happen again.

Hello, Esteban. We're sorry for what you've indicated, and of course, we have gathered all possible information to know what happened. On this occasion, the weather conditions in the area made it very complicated for our agent to travel to the property. We tried to inform you in advance, but you did not respond to the calls from our colleague. We also know that later she was able to explain to you what we are indicating. Of course, we apologize for the inconveniences and we trust that we can explain our working method to help you sell your property whenever you wish.

Thank you for your rating, Ana! At Housell, we will always be ready to help you. Best regards

Thank you very much, Noemi! It has been a pleasure for us to accompany you during the time it took us to find a buyer, as quickly as you wished, and of course always providing you with as much information as possible about the whole process. We are still happy to help you with whatever you need.

Thank you very much, Raúl! We are aware that buying a home is an important decision and we like that the visits you request are done in the best possible way and with all the information. If we can continue to help you, you know that we will be happy to do so.

Hello, Francesco. We sincerely apologize for the inconvenience and the delay; it is always our intention to respond as quickly as possible to those who seek information, especially when it comes to obtaining information about a sale that may involve complexities as you mentioned. We hope everything has been clarified by now, and of course, we are at your disposal to help you with whatever you need.

Hello, Aristotle. We are very sorry for the words you used to value the attention we have given you, but at all times we have conveyed the information we had transparently. Housell does not decide the prices of the houses they have for sale, their owners do. We were honest in telling you that the client received an offer of €112,000. We do not present sales as bids, as can be seen in our ads, but if an asset receives offers above its selling price, it is within its rights to accept them and it is not a scam as you say, just as you would not be scamming the owner if you offered a lower amount than what appears in the ad. That is a perfectly legal and acceptable negotiation, and we regret that you do not understand it. We will investigate in any case to find out what happened with that call, we apologize for the inconvenience, but the information you were given is correct and appropriate to the negotiation that was underway for this property.

Hello, Arantxa. We are very sorry about what you mentioned, it is not at all Housell's way of proceeding, as we scrupulously respect the current legislation on data protection. With your name on Google, we cannot locate you precisely in our database, but if you contact our Customer Service Center, we will gladly handle your data in the way you deem appropriate so that we do not call you again.