HomeForGuest Gestión de alquiler vacacional en Tenerife

Negative experience: Experiencia pésima en nuestra estancia en Tenerife. Al llegar nos encontramos restos de una cucaracha en el dormitorio principal y durante los dias siguientes aparecieron varias en la encimera de la cocina. El trato no fue correcto ya que en el apartamento faltaron varias cosas que venian incluidas, la única solución que nos dieron era pagar 35€ más para que nos la proporcionasen. Además, el piso se dejó recogido y limpio y aún así el cobro por limpieza fue de unos 80€ cuando al entrar nos encontramos bichos muertos. Lo unico positivo fue la ubicación. No lo recomiendo.

Negative experience: DO NOT RENT WITH THIS COMPANY! Because you can't give 0 stars. They wanted to keep my deposit of €250. A week after leaving the apartment, they hadn't returned the deposit, and I had to claim it because they never contacted me to inform of any issues. Then they say that there are some white towels that are dirty (doubtful to begin with because we left everything perfect)... Let's also remember that the beaches in Tenerife are black, that some towels don't cost €250, and that in the washing machine, white towels come out perfect. After that, they disappeared even though I was writing and calling them; they never answered me. Then I contacted Booking (luckily we used that intermediary platform). To nobody's surprise, Booking was also unaware of any problem on their part. So they decided that of course, since they couldn't keep €250 for some towels, they kept part of it... Without proving anything!! They operate like this, scamming customers with the deposit. In our case, Booking responded and refunded my money even though it took me almost two months of calls and claims (I emphasize that the remaining money was refunded by Booking; these people refused to return the money). If it were up to this company, they would have kept my €250. They do this with all customers and then disappear. The apartment was also dirty when we entered, and we had problems with the application they use to open the doors. In short, a 0 recommendable experience.

Negative experience: They are a bunch of UNRELIABLE people, never go there, a bunch of scammers trying to take your money. Not recommendable at all. Please do not make the mistake of renting the apartment from them to spend a few days there.

Fantastic experience: Everything was very good. The house was clean and comfortable. I would do it again with them.

Negative experience: The day before leaving the apartment I rented through them, I requested that it be inspected in my presence for the return of the deposit. They told me to just close the door. The next day, they informed me that my deposit was being withheld because the latch on a sliding door was broken and that they would send me the invoice and amount once it was fixed. We did not cause that damage, and I made that clear to them, as that door panel had not been used during our stay; in fact, there is a police report in which I state that I don't know how that happened, because perhaps someone attempted to rob us during our stay, it was broken before, or it broke during cleaning by their cleaners. As of today, more than a month later, I have not heard from them again, and my deposit is still being withheld. Be very careful if you book with them; check that everything is in perfect condition and take photos so that you don't end up like me.

Fantastic experience: We stayed in a very comfortable and quiet apartment in Puerto de la Cruz. To park, you have to drive around a bit and be a little lucky, that’s for sure. Other than that, everything was great. The check-in was quick despite arriving late, and any issues were resolved.

Fantastic experience: I recently stayed in one of the villas from HomeForGuest and the experience couldn't have been more rewarding. A 10000/10!!! Looking forward to experiencing another one of their spectacular homes. Millions of thanks to their entire team!

Fantastic experience: Without a doubt, one of the best platforms for renting a home that I have used. The service is wonderful and they are very attentive to everything!

Fantastic experience: A 10 out of 10 experience! Without a doubt, they are a top-notch team. Thank you!

Negative experience: Quite dissatisfied with the return of my deposit. I left the accommodation in perfect condition, I had to wait 11 days for the return of my deposit instead of 7 as expected.

Negative experience: Clear warning! Do not book from this liars and cheater! You will never get what you see on pictures! Dirty, fake and lying is what you find when booking with HomeForGuest! This is a cheating company that only wants your money and will give you the horror experience vacation you could ever imagine! Don't say I didn't warn you! DON'T BOOK ANYTHING FROM HOMEFORGUEST! Also go on booking.com and read the bad reviews there! Absolute warming to NOT book from this company! You will regret it!

Negative experience: A TERRIBLE experience. My partner and I rented an apartment of about 30 m2. We entered on the first day and apparently everything was 'clean' (something understandable after charging us €80 for supposed cleaning). After 3 days of feeling AWFUL from allergies every time I was in the apartment, we realized that the air conditioning was in TERRIBLE condition; it had years of dirt in the filters. I called, and they told me it was strange since the air maintenance team had cleaned it just the same day we entered. I sent them photos and videos of the state of the air conditioning, and their response was that they would not take responsibility for that during our stay, and that if we wanted to leave, we could go, of course, in the first half of August in a tourist area where we were going to stay. Obviously, with the air conditioning in such conditions, it didn't cool down and it was unbearably hot in the apartment. To top it off, there were ants all over the apartment, and we started to look and found a hole in a slab where they were entering and exiting. I woke up in the mornings with ants on my pillow. I repeat €80 for cleaning for an apartment of at most 30m2 for it to be in those conditions, AN OUTRAGE!!!

Negative experience: I recount my first and last experience with an apartment from this company. The water heater was broken and there was no solution. We were traveling with children and they couldn't bathe with hot water (obviously we looked for an external solution). I understand that on weekends it's complicated, but it is what it is, if you have a business you must provide a minimum service. They later indicated to me, apologizing that the water heater is 6 months old, but it looked VERY old and worn out. I’m adding a picture, judge for yourselves. On the other hand, the apartment had 5 rooms and the bed in one of them had springs sticking out, impossible to sleep on that bed so we had to sleep differently. In other words, we were looking for accommodation to clean ourselves and sleep, one of those things was impossible and the other in a way different from what we had planned (more uncomfortable but manageable). The apartment had light bulbs that didn’t work and a loose toilet, it seemed like it was a student apartment with four new cheap pieces of furniture to make it look decent, but honestly, I wouldn’t return. Additionally, the only access to the apartment is through an app, which is very convenient, but they send you a code that expires (and they casually told me this at the end) and if the different people staying in the house don’t have it, they won’t be able to enter (there are no keys). If only one person has downloaded the app and entered the code, and they lose their phone, they will be left without being able to enter the property. Honestly, it seems like a scam to me and their compensation is a 15% coupon for next time... Are we joking? The compensation should correspond to the service that wasn’t provided with a minimum of quality, and I am considering filing a complaint. Stay away from any HomeForGuest establishment if what you want is a guarantee to have what you are renting. P.S.: The check-in is a waste of time filling out forms instead of being able to send it for them to do it. It’s not worth it. EDIT: After the response, I add comments on the points below: 1. Anything can happen, but if the service is not provided as it should be, a solution must be sought, either at the moment or afterwards. The amount I paid is 423 euros for two nights without hot water. Regarding the claim that the water heater was changed recently, the photo speaks for itself, I won’t insist; anyone reading this can see from the photo. 2. I’m sorry, the 135 bed in the back is broken; too bad I don’t have a photo (which also wouldn’t show anything), but before the point 1’s situation, anyone can get an idea of the truth of the response. No need for more. 3. Lie. You cannot call or contact you outside of business hours; in fact, regarding the water heater, I tried to call, I can add images with the times of calls without a response :) 4. Another lie. When you called me you asked (without offering anything) what compensation I thought was fair. I told you that if I’m going to sleep and clean myself (I wasn’t expecting more) and one thing I can do under bad conditions and the other not as I had expected, then I wanted half of the amount. The girl I spoke with told me she would talk to her bosses. After that, I didn't hear anything more. What you initially offered me was a 15% coupon to use in the future on your website. Obviously, it’s like if you go to a restaurant, they serve you an expired product, and the excuse is that they give you a discount the next time... please! 5. The online check-in seems okay to me; in other establishments, they fill it out for you, just that.

Fantastic experience: My experience was wonderful, from my arrival to the day of returning home, the team that attended to us was extremely kind at all times, always with a positive attitude, and showing interest in providing us with all possible comforts. We stayed at Las Palmas, a great apartment near the beach with friendly service and easy communication. I recommend it and we will repeat, 100% recommended.

Fantastic experience: My experience with Home For Guest was great, the service was super incredible and the rented place was very comfortable

Negative experience: Better stay away from them. We rented a house from HomeforGuest. Several advertised amenities either did not exist (the promised "SPA" was a room with a Jacuzzi that did not work, had no water and wasn't even cleaned) or did not work (home cinema had no sound, barbecue had no gas, etc. Further, it has not been properly cleaned, showers were filthy. On top of that the front door and kitchen window on ground floor could not be locked. Also the showers had almost no water pressure and no warm water. We notified all of this within the first days of our arrival but HomeforGuest did nothing to help or remedy the situation. They did not even answer the phone. So we had to live with it for the entire stay. After long disputes the only thing they offered was a 20% discount which is ridiculous given the condition of the house. Never again! +++Addition after their response below: +++ They try to give it a positive spin and make it look like it was my fault or it is not true. I repeat: it was dirty and in bad condition and a room with a broken Jacuzzi is not a SPA. Despite all the problems we reported and asked for help multiple times and tried to call them, they did not even answer the phone the entire week. We did not have the chance to just leave because we made a prepayment for the entire stay and they refused to give us a refund to be able to pay for some other accomodation. After my review here, they even tried to retract the agreed compensation (they have paid via PayPal and have confirmed such payment via email) by opening a case with PayPal claiming someone used their account without permission. This is super unprofessional and even fraudulent. Avoid them at all costs! +++Further Update++++ There is another review concerning the same house. Apparently, HomeforGuest has known about the problems with the house for over a year and did nothing. See here: https://goo.gl/maps/2DmJaoLRkByHos7t6

Fantastic experience: Great, I stayed in an apartment managed by them and it was super clean and well located.

Fantastic experience: Highly recommended

Negative experience: Crazy! A very bad experience with the apartment and with the people! ZERO STARS!

Negative experience: One of the worst experiences ever. I am currently renting a Airbnb withbthem in Santa Cruz de Tenerife and its is a complete joke. The hot water is not working. The door doesn't close. The flats is a complete mess. The internet is not working. 2 rolls of toilet paper for 5 flats for a week. No soap in the flat. Washing machine broken, had to be fixed by a technician. When we entered the flat there was a very strong smell of gas so we called them and they came over. Their reply was "its normal to smell gas in Spanish flats". Eventually the gas smell went away. We now have been here 4 days withiuth hot water. Today is our last day and we're still waiting for someone to fix the hot water. I have never had such a bad experience with a Airbnb or any accommodation ever before. I asked about this and where it is normal and their reply is that this is normal in Spain. I work remotely for years now and spend at least two weeks in hotels and Airbnb, mainly in Spain and this is by far the worst experience I had. Please stay away from this company as they have zeronregards for anyone. Wish it could be zero starts!

Negative experience: Because you can't give a zero. They rented us an apartment that was not in conditions, the washing machine didn't work, they came to fix it after two days and then accused us of lying, saying everything was working. We were 3 days without hot water and they wanted to charge us for the plumber's visit. The communication they maintain is passive-aggressive, without providing solutions, with false accusations towards us. I have never felt so deceived nor received such a terrible treatment.

Fantastic experience: Excellent service from Homeforguest! I will definitely repeat.

Fantastic experience: My experience with Home For Guest has been exceptional. From the moment I booked until the day of my departure, the Home For Guest team worked hard to provide me with a comfortable and hassle-free stay. The property was impeccably clean and well-equipped with all the necessary amenities for a pleasant stay. Furthermore, the staff was friendly, helpful, and always available to answer my questions and assist me with any requests. I highly recommend Home For Guest to anyone looking for a comfortable and hassle-free stay. Thank you, Home For Guest, for a wonderful experience!

Fantastic experience: Best experience ever! Top quality! Good host and service! Nice location, close to the beach. Good neighborhood.

Fantastic experience: A really good and nice place to stay in Las Palmas. Location is amazing, with many good options for restaurants and take aways. The absolutely best is the service. Thank you so much Alexandra for all your attentions and good work :-)

Positive experience: 2023/24 was our second year staying at this apartment. It is a small gated complex of 10 apartments. It is very nice and comfortable with a large kitchen and living area. The bedroom is also a good size with plenty of wardrobe space. The bathroom has a walk in shower and there is a washing machine. There is a large private area for sunbathing and a swimming pool which is shared by other people in the complex. It is well situated for all amenities and only 15 minutes walk to the town centre and very close to the beach. We had a couple of issues this year but they were rectified in a timely and professional manner. The HomeforGuest staff we dealt with were very helpful. We are definitely hoping to book this apartment again later in 2024.

Negative experience: Beware of reservations. They charge you instantly, but for a refund, they take their time and miss all deadlines. I have been waiting for the refund for 20 days.

Fantastic experience: Super satisfied

Negative experience: The views from the place I stayed in are 5/5; amazing. The apartment was beautifully designed. However, I don't think the negatives outweighed the positives. The washing machine doesn't operate well and it got locked and would not release the lid after I washed my clothes. I had to Google how to open it because I knew that if I contacted the property managers they would not respond timely since several days had gone by and they hadn't responded to my message about the wifi password not working. It turned out the wifi password was working, but the user account for the wifi was disabled. Luckily I travel with a conversion cable so I was able to physically connect to the router to log into the user account and reactivate the wifi. I didn't hear from the property manager until day 3 or 4 of a 6-night stay. Check-in started at 1500. The day I was supposed to check in, told the property manager I wanted to check in as soon as possible and I was told they would let me know when the apartment was clean and where the keys were located. I didn't hear back from the property manager until minutes before 1700 when their workday was ending. I had difficulties locating the keys because they didn't send the video like they were supposed to send the video and once they did, I asked if they could just send me a photo instead because the video was taking a significant amount of time to download since data speed was slow since I didn't have a local SIM card. They never responded. They also used a video that was filmed a while ago, so the exact location of the keys was not the same as in the video. The person in the video showed the keys would be under some trees in the planter, but they were actually against the wall. This small detail also made it more difficult for me to locate the keys once the video was downloaded. Additionally, they charge a 57€ cleaning fee but demanded that you take the trash out, and if you don't, you would be charged 15€ extra per bag and you are required to wash the dishes before checking out. 1 dingy bath towel and 1 hand towel was provided for a 6-night stay. With only a washer and no dryer, it is impossible for me to wash the one set so I could have fresh towels in the middle of my stay. The shower had a broken door and the shower was not properly cleaned when I arrived. The lack of hand soap in the apartment was annoying, but luckily, I took a couple of bars of soap from the hotel I previously stayed in so I was able to wash my hands. Instructors for retracting the awning should be posted because, on the day it was extremely windy, I didn't know how to safely secure it so it didn't get damaged from the excess wind. Getting my deposit refunded was ridiculous. I had to contact my bank after they did not respond to my email requesting my deposit back after they posted in my account that my deposit was returned. After contacting my bank, they responded. Avoid the hassle if you don't want to be stressed out on your vacation.

Negative experience: SHAMEFUL EXTORTION AGENCY!!! AVOID AT ALL COSTS!!! We are a group of friends that comes from countries all over the world and we regularly meet in Tenerife few times per year. Samuel is out friend that lives in Tenerife and he is organizing our accomodations for all of us. He reserved an apartment in House Laurel, Tacoronte for 4 of us through this agency. Due to the fact that we saw from the pictures that the kitchen area is big enough for all the group to have a lunch we ask Samuel to ask permission from the agency. The agency agreed and there was no problem. So far so good. For sleeping we were only 4 people sleeping there! At the end of it we find out from Samuel that the agency doesn't want to pay back the €150 warranty claiming that there were more than 4 people sleeping in the apartment and that it was dirty after us even though we came with our dishes, our cutlery and we swiped the tables after us. We paid £150 for the cleaning services already when we reserved the apartment! We asked for proof. They send us a fast forwarded video with a tour of the apartment after we left showing that there is toilet paper at the toilet bins , the bin in the kitchen was full because we ate lunch there, we left two pot taps unwashed and we used the 4 beds. Maybe they took in consideration the shower tubs as well which they could be a little bit dirty because the sinks were not working properly and in first 2 minutes of taking shower you already have your feet in a lake because of that. And to tell you why they are an MONEY EXTORTION AGENCY? Because the sleeping rooms, the hallway, the terrace and the living they have CCTV with night-vision as well. So they know perfectly that we slept only 4 of us overnight because they have the CCTV footage but they won't release it to us as a proof that there have been sleeping more than 4 people there because they know the truth. I cannot name this agency something different than SCAMMERS and EXTORTION AGENCY!!! SAVE YOURSELF PEACE OF MIND, TIME AND MONEY AND AVOID THEM AT ALL COSTS!!!! SHAME ON YOU EXTORTION AGENCY THAT YOU ARE! Believe us that we will recommend our friends from UK, CANADA, BELGIUM, SWITZERLAND, LUXEMBURG, GERMANY, SPAIN, MEXICO, ROMANIA, RUSSIA AND ITALY to avoid you when they would like to travel in Tenerife!

Negative experience: I do not recommend them, even though I have reserved with them on previous occasions without problems (in previous years), my last experience with the new staff in December has been terrible. They asked me for the usual deposit that they always ask for, then they do not contact you, and if you get distracted, they do not return it to you. On top of that, in this case, they have not returned it claiming that more people stayed in the house, which is not true, and for extra cleaning. Honestly, I did not expect this; customer service has been terrible, they do not respond or do so with great delay and do not answer the phones.

Positive experience: We made a reservation for an apartment in Tenerife, the apartment was very nice, you had access to the pool, and it was close to everything and everything was perfect. I will say that it felt a bit strange to have to pay a deposit of 200 euros when the reservation cost about the same, and it was a couple's trip for just a few days. We paid the deposit and they refunded it to us 3 days after we returned.

Fantastic experience: Very good experience, I stayed in one of their accommodations in Gran Canaria, the staff was very pleasant and the accommodation was just as we expected.

Negative experience: AVOID AT ALL COSTS. I booked accommodation Tuesday 7th Nov, for 9 - 13 Nov. This was confirmed immediately (booking app + email), and money was immediately charged to my card. 8 Nov - the accommodation contacts me asking to check in already online a day ahead of time via a link. This was via booking.com + WhatsApp at 14:18. I replied via WhatsApp at 17:51 on the 8th, that I had done that + updated and confirmed our arrival time of 16:00-17:00 via booking.com as they specifically asked what time we would arrive. The property also sent me a link asking for me to pay a €100 deposit (something not listed on their advert) on top of the full price already paid. At this point, there was still no communication about having to collect keys from a different location than the property we were staying. No more contact from the company that evening. Next day, we drove from south to north of Tenerife, towards the accommodation. The accommodation replied via WhatsApp at 09:43 that morning (the day we are arriving and a full two days after the accommodation has been confirmed and paid for) stating we must collect keys from an entirely different city, 40min away from the accommodation (the realistic drive time was closer to an hour though at that time of day due to traffic). This is 6 hours before our expected arrival time, and had never been stated before. This is also not stated on their booking.com advertising (of course it isn’t, no-one would book a place where you collect the keys 40-60min away from the actual accommodation…). By this time though, we had left, and I only had calls / text available in this foreign country, no data (something not unreasonable I would say for a tourist). So I did not receive this message via WhatsApp. Nor would I expect this, as we had already had our arrival time and accommodation confirmed by the company + checked in via the link that they sent me the day before. So one would reasonably assume they can arrive safely at the accommodation they have booked and paid for, collect their keys and stay. I received a text message finally from the company, at 15:41 on the 9th, informing me to collect the keys from this other city before 17:00. In a bit of a panic, I called the number, as we had just arrived at the property at approx. 16:00. The most horrible part of all of this, was calling the company and being told we can only collect the keys from the office before 17:00, there is no other choice. What would normally be a 40min drive from where we were, was going to be an hour minimum due to traffic at that point (from Google maps, we had been driving all day, the roads were very busy that day on the island). We could never get there. When we told them we may have to sleep in our car and have no where else to go, they said they would drive the keys to us for an additional cost of €20 cash (extortion?). The office closing time was also confusing (where they said on the DAY OF ARRIVAL that we must collect in another city before 17:00, however it’s advertised as 15:00-20:00 checkin availability on booking.com). Then the insane offer of paying more for the privilege of them just bringing the keys to the place we paid for already. We told them to get lost and we want our money back. All up, after MANY phone calls and emails, they refunded a portion of the accommodation (not 100%) and took two weeks to refund that €100 deposit. They also deleted all messages and contact with them via the booking.com app which i find very strange and suspect. When speaking with them on the phone, and in returned emails, they did not dispute any of the facts above, nor did they seem fussed that we thought this was ridiculous and unacceptable. So, my recommendation is to avoid these crooks at all costs, however if you think the above is fine with you, go for it and good luck to you.

Negative experience: An outrageous situation – nothing else comes to mind regarding this vacation rental! Here’s the situation: We were assured that we could check in 24 hours in Tenerife (Homeforguest atica). We arrived at 1 AM and received a link beforehand, with which we allegedly could enter. This link did not work. We have all the evidence (videos, screenshots, etc.). Consequently, we had to find a hotel at 2 AM. The next day we contacted the accommodation, which said to us: 'We will gladly refund you the first night if you do NOT write this as a review on Booking.de!' So we were basically blackmailed. We initially ignored this and moved into the apartment for the next 4 nights. For 5 nights booked, there was only one roll of toilet paper and two towels left! Additionally, there was no soap, no air conditioning (it was unbearable at night), and many other issues bothered us. The only good thing was that the location and cleanliness were very good! At some point, the accommodation wrote us that technicians needed to enter the apartment because something was broken! We agreed but wanted to know the time. The technicians just stood in front of our door at some point! Very uncomfortable! After the vacation, we've been considering how to get our refund. We reached out to Booking. However, Booking is dependent on the accommodation's confirmation. The accommodation simply ignored us and Booking. I then also wrote to Booking again, suggesting they consider whether they really want to offer an untrustworthy, extortionate accommodation on their site. To this day, we have not received any refund! PLEASE DO NOT BOOK!

Fantastic experience: A highly recommended place for its tranquility and good capabilities and adaptability.

Fantastic experience: I am super happy with the Homeforguest service!! Everything is clean and the quality and price are great. I recommend it; it’s a pleasure.

Fantastic experience: Spacious apartment with all amenities, central and very friendly staff!

Fantastic experience: Excellent!! Perfect communication with our hostess at all times. The accommodation is a 10 in every aspect: comfort, cleanliness, quality... Very good location, close to metro stations, restaurants, shops, markets and free from noise. Whenever we return to Madrid, it will always be our first choice.

Fantastic experience: Extremely clean and very comfortable! Good location too! Happy about the price to value

Fantastic experience: the place is impressive, there is a mini bar, two incredible huts, the views are beautiful without a doubt I would come back

Positive experience: Apartment in Las Palmas very close to Playa Las Canteras, very nice and at a good price. The only downside is that the online check-in to be done days in advance is very cumbersome and also doesn't work properly. On the other hand, Gaby, our partner, went out of her way for us. By the way, some of the things requested during check-in could be illegal (data protection).

Negative experience: My experience has been terrible. I booked in September for a stay in Tenerife in a residential property with a pool in Adeje, with free cancellation for a stay at the end of October. They charge the full amount of the reservation in two installments. I canceled the reservation due to personal circumstances and well in advance, and the shameless ones do not refund my money, despite meeting all the cancellation requirements, and the worst part, besides not taking responsibility, is that they don't even answer the phone, neither to me nor to booking.com which is the intermediary. SHAMEFUL, DO NOT TRUST!! Not recommended at all, there are a thousand much more reliable places to enjoy the Adeje coast.

Fantastic experience: I recommend it, we had a great time. We were very well taken care of.

Fantastic experience: A very comfortable stay... very clean, tidy, and modern... perfect for a stay in this area of the island.

Fantastic experience: Amazing location - 5 minute walk there is small shopping center with cafes, restaurants, a mini supermarket; sandy beach La Tejita is also very close; pool in apartment complex. Communication with the agent (Monica) was super - right information, clear instructions, no problem. Will probably come again

Fantastic experience: Lovely apartment in a great location. We had a very relaxing time with beautiful views. It was quiet and safe. We would like to stay again some time!

Fantastic experience: Only good experience, there was a possibility for early check-in and late checkout, communication was smooth, highly recommend

Fantastic experience: The apartment is new, spacious, bright and has all kinds of details, like a huge flat-screen TV on the living room wall, another flat-screen TV in the bedroom, USB sockets, internet, microwave and oven, washer and dryer, mirror lights and shower lights in the bathroom, ... spectacular. And it's right in the center of La Laguna, a place full of culture, places to eat, and life.

Positive experience: The apartment was quite good for what we wanted, with air conditioning, all the equipment to cook, and a terrace with a lot of tranquility. The only downside I would mention is that the pool area lacks some fun, like a bit of music or having the bar by the pool operating. The location was perfect.

Negative experience: My experience was and is horrible, in fact I am still waiting for a refund of the amount I paid for a stay. I rented it for several days and only stayed for 24 hours. In the complex where I stayed, there are very strict rules regarding the use of the complex's pool and an authorization is needed that I never had... I inform you that I need that document to be able to enter the pool and they do not solve anything for me nor do they answer the phone. I think what they have done is terrible, besides, I went with my small children who could not enjoy even one day of the stay.

Fantastic experience: It was truly an unforgettable experience. Thank you very much for the attention and the service. Looking forward to coming back.

Fantastic experience: Third time I repeat and it doesn't fail. Good service and the stay was top-notch. I left some glasses! I hope they find them and can send them to me.

Fantastic experience: Amazing team, the communication was awsome!

Fantastic experience: Recently, I had the privilege of staying in one of the most spectacular villas in Tenerife, managed by Home for Guest. From the moment we arrived, we realized we were in a vacation paradise. I couldn't be more satisfied with the experience we had, both with the team and with the incredible villa we stayed in.

Fantastic experience: I want to express my total satisfaction with Home For Guest's services in managing my vacation home. Their operational approach is exemplary. From the impeccable presentation on rental platforms to the coordination of cleanings, they demonstrate exceptional professionalism. Their ability to set strategic prices has maximized my occupancy and profits. Moreover, their customer service is outstanding. I highly recommend Home For Guest to all owners looking for reliable and efficient management!

Fantastic experience: very nice, quiet place. Close to shops, restaurants, beach, port. from where you can visit Lanzerote. It's my favorite place and I'm happy to come back there, clean and spacious apartments. I really like this spot, even though there are a lot of apartments in this complex, you can always relax. Very quiet and safe place

Fantastic experience: Really chilling place.big enough house for three people. Has everything we need in the house. Excellent spot for seeing the ocean view. And it is a really quite And clean n community. Only sad about these days weather were not that sunny. Otherwise it will be the best moments to live here

Fantastic experience: The bungalow was fantastic, perfectly furnished with the added convenience of two bathrooms. Its proximity to both the pool and stunning beaches made for an enjoyable stay. Nearby trails offered great views. The host was responsive and attentive. Highly recommend for a relaxing vacation.

Fantastic experience: Hello... Everything was great!!!! The girls were very nice and were there for any questions I had. Would repeat.

Fantastic experience: Great stay, the house was perfect for what I was looking for. The staff was very friendly and attentive. I would come back again.

Fantastic experience: Perfect

Fantastic experience: Good service and very kind people❤

Fantastic experience: Everything in perfect condition to do it again.

Negative experience: Terrible service, and thank goodness we removed our homes from these people, because you can't say they are a company, really.

Fantastic experience: Amazing team, the communication was awsome!

Negative experience: FINGER WEG! Wo soll ich anfangen? Der Balkon ist wirklich super und die Aussicht ist mega in der Wohnung in Bajamar, alles andere ist furchtbar! Wir mussten den Schlüssel in der Hauptstadt selbst abholen. Uns wurde die Wohnungsnummer nicht mitgeteilt, weshalb wir eine Stunde in der Anlage warten mussten, bis uns die Dame, Andrea zurückgerufen hat. Die Dusche hat ständig getropft, der Unterkunftgeber war schlecht erreichbar. Wir haben im Innenhof geparkt und am letzten Tag mussten wir feststellen, dass das Garagentor mit unserem Chip nicht funktioniert. Antwort vom Unterkunftgeber “Ja, Sie haben gar keinen Garagenschlüssel bekommen, das haben die vorigen Gäste verloren”. Sowas teilt man uns erst am letzten Tag mit. Dann wurde uns erst NACH der Buchungsbestätigung mitgeteilt, dass der Pool nicht im Betrieb ist. Wie wir es von den Nachbarn erfahren haben, ist dieser seit 2 Jahren (!!!) außer Betrieb! Eine Woche NACH der Abreise behauptet der Unterkunftgeber, dass sie den Schlüssel nicht finden und wollen uns die Kaution nicht zurückzahlen, weshalb wir unseren Anwalt einschalten müssen.

Fantastic experience: Super séjour, appartement conforme aux photos et à la description. Personnel réactif et disponible

Fantastic experience: Agence très à l’écoute. Super Apparemment bien équipé, juste à côté de la plage et près des arrêts de bus donc très pratique pour se déplacer facilement. Je recommande Fortement.

Fantastic experience: Appartement très cocooning à deux pas de la plage, c’est parfait il n’y a rien a redire. Les collaborateurs sont très réactifs et disponibles à n’importe quel moment de la journée. Très bonne équipe et très bon séjour qui a duré 2 mois ! Je recommande !

Fantastic experience: We have wonderful time and the host eas very pleasant and promt with answering our request. If we came again, definitely we'll choose same place. All recommendations to it.

Fantastic experience: Je recommande cette agence de location de logement à Tenerife, Eva est très professionnelle et réactive. L’appartement que nous avons choisi via cette agence concorde avec la description et les photos.

Fantastic experience: Excelente alojamiento con toda la cocina equipa con utensilios, todo muy limpio e higiénico. Repetiría sin pensarlo

Fantastic experience: Precioso apartamento con todas las comodidades y a 30 segundos de la playa! También tiene muchos restaurantes y tiendas con buen ambiente por los alrededores, ideal para una escapada en Tenerife sur :)

Negative experience: Nefasta gestión como propietarios de Vv. Escribo esta reseña como madre de un cliente de la empresa. Las pérdidas ocasionadas, la mala gestión, el mal trato personal, falta de profesionalidad, falta de personal por parte de la empresa. Sencillamente una pesadilla lo que nos hicieron pasar. Todavía estamos esperando parte del pago.

Negative experience: La reseña de Aurora CT es real, pero este "equipo" se dedica a decir que todas las reseñas malas, no son reales... hasta esto lo hacéis mal, ya os he confirmado por whats que la reseña es real. NO recomiendo esta empresa para la gestión de alquiler vacacional como propietario. Experiencia negativa y unas perdidas desmesuradas. Son un equipo de personas que no miran por los intereses del propietario, ni te atienden en persona; ni te devuelven las llamadas. Pero este, es un comportamiento normal, en las personas que se dedican a dejar perdidas tan importantes, como las que nos habéis dejado a nosotros, con la gestión de nuestra propiedad. Los responsables no dan la cara en ningún momento, se esconden. De risa…. Unos profesionales del sector….Tienen un descontrol interno de comunicación increíble. No cumplen nada, pero nada de lo que prometen. Expongo mi caso con varios ejemplos, demostrables (que tengo todo documentado, antes de que respondan que me lo estoy inventado).Contrato tipo, mal estructurado y abusivo. Son reiteradas las ocasiones que la gestora ha manifestado no realizar y cumplir lo estipulado y sus obligaciones por CARECER DE MEDIOS HUMANOS. La sincronización de calendarios entre las plataformas cuando entran reservas, no existe, o por lo menos en mis anuncios no funcionaba. Gestión de los anuncios nula. Airbnb alguien de la empresa quita las fotos, y ponen 3 fotos de móvil que saca su comercial y quieren dejarlo así hasta el reportaje fotográfico, que se hace cuando llegue el pedido de textil, que tarda 3 semanas, pero que nunca llega. Booking, al llamar me comentan que solo falta darle a publicar por parte de la empresa, cuando te dicen que la persona que publica anuncios esta de vacaciones, y por eso tu vivienda no se publica. Precios por noche por debajo de lo pactado, por eso se pudo rescindir el contrato. Decidí, rescindir el contrato, por que ni se fijan en las fechas especiales para poner precios adecuados, ni los precios son acordes a la supuesta rentabilidad que me adjuntaron antes de firmar el contrato con ellos; y mi sorpresa una mañana cuando al levantarme, tenía reservas para los meses fuertes, a precios de risa, tanto que se pagaba mas por la limpieza de la casa que por hospedarte en ella. Se puede entender que un anuncio nuevo, sin reseñas, necesite un empujón fuerte de precio, pero nuestros anuncios con 5 estrellas en Airbnb y un 9,6 en booking, no necesitaban ningún descuento tan pronunciado. Un descontrol terrible. Pedido de textil que nunca llega. Adelantas un dinero, para hacer un pedido de textil para la vivienda, que tarda 3 semanas en llegar, por supuesto, a la 4ª semana del pedido de textil nadie sabia nada, pero el 50% por adelantado sí. Un servicio nefasto. Textil de mi vivienda, perdido. Cierre de los anuncios, les volví a avisar yo, que se el calendario de los anuncios de booking, seguía abierto, es que no darse cuenta de eso que sea el propietario... una lucha constante. Equipo de limpieza, rompieron el horno, y un protector de la cocina, todavía estoy esperando que arregléis algo. Pago de las facturas. Me pagan, tarde, y mal. toda culpa de una de las plataformas donde se anuncian. A día de hoy todavía me deben parte de la factura, estoy seguro que se pondrán en contacto conmigo para resolverlo. Perdidas Es que no quiero decir lo que han facturado de la casa por que me da vergüenza, he perdido abril entero, y 18 días mayo cerrados hasta que les ha dado la gana de devolverme las sábanas de mi casa. Esta empresa no entiende lo de que noche cerrada, noche de perdidas, a ellos no les importa. Hoja de reclamaciones. Al ir a reclamar mi pago, lo primero es que no me quieren abrir el portero de la oficina, consigo entrar gracias a un vecino, luego en la puerta de la oficina tampoco me quieren abrir, y la persona que me abre no sabe que existen hojas de reclamaciones, que mande un email me indica. Completamente de risa la situación. Me tratan como si fuera un criminal, cuando el comportamiento irresponsable, de estafa e ilegal es el de la empresa, que juegan con tu dinero.

Negative experience: Hablo como copropietaria y puedo decir que el servicio es pésimo y advierto a la gente de que si no quieren perder tiempo y dinero, no contraten los servicios de esta empresa, para que gestionen su vivienda vacacional. Desde el minuto 1 incumplen el contrato que firman con los propietarios. Nos hemos visto llamando por teléfono una y otra vez para pedir explicaciones y alegan que no tienen suficiente personal para atenderte, te presentas en la oficina presencialmente y no te abren la puerta, pierden el textil, del que parece que tienen 0 control (te ponen el de otras viviendas con medidas diferentes al que tú has comprado), tienes que estar detrás de ellos para que te hagan la transferencia, mal y tarde. Confiar en una empresa para que gestione tu vivienda y estar tranquil@ , ese es el servicio que uno busca y que para nada hemos encontrado en Homeforguest, una pena como nos habéis tratado como clientes y que mal nos lo habéis hecho pasar. . . I speak as a co-owner and I can say that the service is terrible and I warn people that if they do not want to waste time and money, do not hire the services of this company, so that they manage their holiday home. Since day one they fail to comply with the contract they sign with the owners. We have found ourselves calling on the phone again and again to ask for explanations and they allege that they do not have enough staff to assist you, you show up at the office in person and they do not open the door, they lose the textile, of which they seem to have 0 control (they put that of other homes with different measures than the one you have bought). Trusting a company to manage your home and be calm, that is the service that you are looking for and that we have not found at all in Homeforguest, a shame how you have treated us as customers and how badly you have made us go through it.

Fantastic experience: Apartamento limpio y tranquilo 100% recomendable para una o dos personas.

Fantastic experience: Experiencia de 10. El apartamento estaba impecable y no faltaba de nada. El personal fue amable y atento en todo momento, muy buena atención al cliente. Totalmente recomendable, repetiré sin duda

Negative experience: empresa muy nefasta tanto para los clientes como para los propietarios. Para olvidar y pasar página. Todos son disculpas pero no aporta soluciones

Fantastic experience: La casa está en una ubicación excelente... tener garaje en la casa en santa cruz de Tenerife es un lujo. Buena limpieza.

Fantastic experience: Appartement très bien situé et personnel très réactif en cas de besoin. Je recommande !

Fantastic experience: Amazing stay, helpful and quick communication. Property is great and exactly as shown on pictures.

Fantastic experience: Espectacular trato, todo muy perfecto, servicio de 10 y muy serviciales, repetiremos , muchas gracias

Negative experience: PESIMA “POLITICA DE EMPRESA”. No hay palabras para describir los numerosos fallos que tiene esta compañia. Desde darte 1 solo juego de llaves cuando se hospedan 3 personas a no dar buenas instrucciones del check-in. Ejemplo, en una propiedad tuve que enviarles hasta 3 mensajes/videos, en diferentes dias, para que vieran que las llaves no funcionaban y que requería de unas nuevas para poder acceder a la propiedad. Me he quedo en varias de las propiedades que administran. Siempre esperando que mejorasen y que tuvieran las ganas de aprender de errores. Les he comunicado siempre todo…Para no tener que dejar esta mala opinion…Pero no hay manera. NO QUIEREN MEJORAR Y LA EXCUSA ES POLITICA DE EMPRESA. Les demostramos las incidencias y no quisieron resolverlas. Tuve que presentarme fisicamente en las oficinas. Realmente espero que nadie tenga que pasar por esto. Si eres un propietario delegar tu propiedad en esta compañía es una mala idea. Coincido con lo comentado en otros comentarios: Si podéis evitarlo, no contratéis nunca a través de esta plataforma, tan solo buscan el dinero y se olvidan del cliente.

Positive experience: I booked accommodation via AirBnb. The contact with Eva was always very good and friendly. She tried to find a solution for my request, which she then handled very quickly and outside of business hours.

Fantastic experience: Totalmente recomendable. Trato excelente por el anfitrión. Ubicación perfecta. Tranquilidad. Limpieza y comodidad. Una buena experiencia. Para repetir.

Fantastic experience: La gestión en HomeForGuest, ha sido exquisita, el trato de la reserva, durante mi estancia e incluso posterior a ella con las profesionales Eva y Alexandra ha sido de calidad, en todo momento atentas y gestionando todo estupendamente. Tuvieron en cuenta mi vuelo, entrega de llaves e incluso cualquier duda que surgiera. Muchas gracias por vuestro buen trabajo. Respecto al alojamiento, estaba limpio, con todos los utensilios necesarios para hacer del hogar muy cómodo, la wifi perfecta para teletrabajar, hogar tranquilo, todo como nuevo, parking perfecto, cerca de todo en la capital. Me sentí como si fuera mi casa, minimalista, tranquilidad y limpieza. Zonas comunes geniales y cuidadas. Recomendable tanto el apartamento como el trato con la agencia! Encantadísima, repito a mí regreso de volver por visita familiar, teletrabajo e incluso por vacaciones! Muy feliz de la experiencia! Muchas gracias a la agencia y al casero por tener el piso impecable! Recomendable Ana 7 al 13 de Abril 2023

Fantastic experience: The apartment is gorgeous, very quiet and bright, wonderfully appointed. Highly recommended this apartment! ( courteous staff also)

Fantastic experience: Very well located apartment. Comfortable , clean and functional . The heated pool was superb . We would definitely return. It was however disappointing not to have access to the garage and on site parking that was advertised. Although less convenient there was parking available on the road outside. The apartment could have been slightly better equipped in the kitchen but it was manageable . The management company were very helpful and quick to respond to any problems.

Fantastic experience: Abbiamo passato 10 giorni in questo posto bellissimo, tutto perfetto dalla pulizia all'arredamento, accessoriata per tutte le necessità principali. Bella piscina. Ottima posizione, a pochi metri dalla via centrale ma nello stesso tempo zona tranquilla. Sicuramente da consigliare.

Positive experience: We rented a house/appartement for 6 persons in El Médano. It was lovely, clean, and spacious enough; the interior is the same as in the pictures. We have no complaints about our stay here. Two tiny side notes: - There weren't enough cooking pans/pots to make dinner for 6 persons. We ate in El Medano most of the times, but we tried one evening but there is only 1 medium pot and pan and 1 small pot and pan so hard to cook (spaghetti) enough for 6 persons. Cutlery and plates and glasses more than enough for everyone. - The location projected on the resevation site looks more in the center than it actually is. It's just outside the center of El Medano, a 15-20min walk to the center, or a 6min taxi ride. It's a nice walk in good and warm weather, but the picture is just a bit misleading.

Fantastic experience: Fantástica experiencia en una villa de lujo y muy buena atención al cliente. La vivienda se encontraba en perfecto estado y con todo tipo de detalle para disfrutar de ella. Nos atendieron con agilidad y con profesionalidad. Volveré a repetir

Fantastic experience: Es la segunda vez que reservo con esta empresa y ha sido una experiencia muy buena. Tuve un problema en el último alojamiento y me lo solucionaron rapidamente.

Fantastic experience: A lovely modern, well equipped apartment in a lovely location. The town was delightful and the restaurants very good. I would defiantly recommend a trip to Bajamar. The staff at Home to Go were extremely helpful and resolved our queries quickly and efficiently. I cannot thank them enough.

Fantastic experience: Excelente atención al cliente. La chica estuvo pendiente de nosotros en todo momento para resolver nuestras inquietudes. Hispedaje, una maravilla, muy limpio y ordenado, buena ubicación. Lo super recomiendo.

Fantastic experience: Excelentes profesionales!! Siempre atentos a cualquier cosa que nos pueda surgir, el alojamiento perfecto, la limpieza perfecta, sin duda repetiremos 100% recomendable

Fantastic experience: Ha sido una estancia maravillosa, su personal es muy atento desde antes de llegar, dirsnte e inlcuso después de la salida. El alojamiento perfecto. Muy profesionales, los recomiendo 100%. Muchas gracias!

Fantastic experience: Muy contento con la atención recibida. Tuvimos un pequeño problema con la llegada y Sonia nos lo resolvió al momento. Súper buena gestión y una estancia inmejorable. Totalmente recomendable!!

Fantastic experience: La verdad que de todas las veces que hemos veraneado esta vez ha sido la mejor. La atención del equipo ha sido inmejorable, siempre disponibles para cualquier consulta o problemas que teníamos. Andrea fue un amor con nosotros y la estancia a parte de bonita estaba en perfectas condiciones. Sin duda volveremos a contactar con ellos.