Inmobiliaria leal primera

Negative experience: Terrible real estate agency, not recommended at all, especially its workers, and I want to highlight Desiré Vera Hernandez as a truly incompetent professional. I do not recommend this real estate agency at all.

Fantastic experience: I started working with this real estate agency and I couldn't be happier, it will be two years now. The professionalism and the value for money is the best now in Tenerife. I recommend it 100%.

Fantastic experience: Kindness and professionalism above all. Friendly and approachable treatment.

Fantastic experience: Very professional.

Negative experience: Terrible experience!! I want to warn everyone about this real estate agency. It has been a true nightmare to recover my deposit. From the beginning, they tried to blame me for damages that were already present before I moved in, instead of conducting a proper inspection at the start of the contract. Even though I returned the apartment in better condition than I received it, they made up excuses to withhold the deposit. It is clear that they have no intention of returning it and prefer to hold the tenant responsible for issues that already existed. My advice: look for another option and avoid unnecessary problems.

Negative experience: I do not recommend this real estate agency at all. The employees are really 0 professional. On one hand, they promise things that never come, like fixing breakdowns, damages, or cleaning services (they rented us a dirty house). On the other hand, the treatment, as I say, is more vulgar than professional. It wasn't until someone tried to enter the house that they fixed the street window (it had been pending repair for months), and with this excuse, one of the workers unloaded their racism and prejudices towards the immigrant people who frequent the street. The technical service is also a gem, they came once to fix the toilet tank and left the bathroom completely dirty, a complaint for which I never received a response. If you threaten to report for breach of agreements and services (which is your right), they respond that they are already used to threats and lawsuits. In summary, a horrible experience, although in La Laguna, unfortunately, one has to adapt.

Negative experience: Shameful. After begging for months for them to address the dangerous defects and breakdowns in the property, and on the verge of filing a complaint, all the employees of this 'real estate agency' ignore messages and emails. After leaving the apartment, we had to chase them for 4 months until the twentieth reminder for them to return our deposit, not before deducting money for items not mentioned in the contract. In summary, if you are looking for housing, wait and keep looking. It's not worth spending months in precariousness due to the poor management of this place.

Fantastic experience: Excellent ...

Fantastic experience: Very good experience with them. Desire was the one I interacted with the most, always attentive, available and very efficient in resolving any issues.

Negative experience: Terrible service, to put it mildly. They care more about money than the property and the tenants themselves.

Fantastic experience: I have rented my student apartment with them and from the first to the last moment they have made everything easy for me. They have a platform where payments are made with total transparency. I recommend them.

Fantastic experience: Very responsible and committed to the customer

Fantastic experience: The best real estate agency I have found so far

Fantastic experience: Great people, very attentive and concerned about helping you as best as they can. Very professional.

Fantastic experience: This is a real estate agency with a great professional background and solid experience. I have been working with them for more than 10 years, and everything has gone wonderfully. They stay updated on rental regulations, subsidies, etc., and therefore provide comprehensive advice. They ensure a balance between the interests of the tenant and the owner. What I value the most is the communication and trust I have with them.

Negative experience: Today I want to share my experience with this real estate agency, what happened to my brother and me. I have been to other agencies and at first, I thought this one was different from the others, as they treat you very well and pay attention to any issues you have with the property. However, when it comes time to return the deposit, they are just like all the other agencies I have been to. They charge you for cleaning from the deposit money even though you leave the apartment spotless and spend days cleaning thoroughly so that they wouldn't say anything. Therefore, if by any chance you are going to leave a property belonging to this agency, DON'T CLEAN IT, they will charge you anyway. They renew like everyone else, all the furniture in the apartment with your deposit, even if they do not need to change it. The slightest flaw and they buy a new one with your deposit money, even if it can be cleaned or left as it is. (And the furniture I had before wasn't exactly wonderful either, but coincidentally, you leave and they renew it with your deposit).

Negative experience: Today I want to share my experience with this real estate company. I have been to other real estate agencies and at first I thought this one was different from the others, as they treat you very well and pay attention to any issues with the property. However, when it comes to returning the deposit, they are just like every other real estate agency I've been to. 1. They charge you for cleaning from the deposit money despite leaving the apartment spotless and spending days deep cleaning so that they wouldn't say anything. Therefore, if by chance you are going to leave an apartment belonging to this real estate company, DO NOT CLEAN IT, in the end, they will charge you for it anyway. 2. They renew like everyone else, all the furniture in the apartment with your deposit, even if it doesn’t need to be changed. The slightest fault and they buy a new one with your deposit money, even if it can be cleaned or left as it is. (And the furniture that I previously had wasn't exactly amazing, but it's a coincidence that you leave and they renew it with your deposit). 3. Finally, I recommend everyone to take pictures of everything they see wrong and of all the rooms and elements in general just when they arrive at the properties. And just when you are about to leave, take videos and photos of how it looks right when you leave, because without them you won't be able to claim anything later.

Negative experience: Good morning. A real estate agency is supposed to guarantee the habitability of the properties it manages, well this is not my case. To start with, every time it rained heavily, the roof drainage, which did not have the proper slope, did not evacuate the water, inundating the entire roof and overflowing the drainage, resulting in all that water ending up inside the house, flooding it. That roof had not been properly waterproofed, and all that humidity seeped into the entire house, leading to serious health issues inside the home, forcing me to throw away clothing and personal belongings damaged due to the situation (I’m attaching a photo of how the wall looked because of the humidity). They only fixed the roof drainage and the covering due to the incessant insistence directed at this company. Everything else (humidity on all the walls of the house), alongside a serious issue with the electrical installation, remained unresolved when, one year before the end of the contract, (notified in writing by the owner), I terminated it due to this company’s breach of the LAU. The decision was made because I envisioned another year under the same circumstances, with an unsustainable situation and no solutions or late solutions, which no longer remedied the damage. On the other hand, I could give credibility to Dani Bayo’s review since I agree with him about the unpleasant treatment from the administration, and I also add a childish and irresponsible behavior since even the administration ended up blocking me on the company WhatsApp to avoid fulfilling their responsibilities. They also do not respond to the emails they have officially. A true disgrace. Another point to consider is that when you terminate the contract, these people do not justify the state of the deposit, nor do they inform you at any moment of the status of it, whether or not the return of the deposit is in process. They use it without justifying at any moment the status of it; whether or not the return should have justification validating the condition of the deposit. And now it’s not valid for you to come justify the state of my deposit by responding to this review, as is your customary method of acting, doing so in other reviews, when the justification must be prior. This concept is justified in time and form before the expiration of the mentioned deposit return (whether or not it is returned). And thus provide an explanation of its condition, which you ignore. For all the explained and for the experienced lived, this company is not recommended as a property manager. Best regards. RESPONSE Hahaha, now it’s my fault it rained, and that the house flooded twice? As a manager, there is a responsibility for the habitability of the house, stop throwing the ball away. To your response, in your entire presentation, you do not respond to the responsibility of the humidity and floods; everything else is irrelevant information. When there are no arguments, you insult me (liar).

Fantastic experience: Delighted with their services. I would highlight Desire's involvement from the first moment to the last. I found them through a recommendation and I would definitely recommend them 100%.

Fantastic experience: Before being with Inmobiliaria Leal as owners, we had been tenants in some of the apartments they manage. We always said that the day we had an apartment, we would give it to them to manage, and that's how it has been. We have been with them for years and we couldn't be happier. They always respond to WhatsApp, calls, emails... even outside of their working hours. The management is magnificent. They keep us informed about every aspect concerning the tenants, meticulously check the apartment once they have left, resolve any doubts we may have, and find solutions for any problems that arise with the apartment such as dampness, cleaning, electricity, plumbing, etc. In short, they take care of your property as if it were their own. They do an incredible job and we couldn't be more pleased that our apartment is in their hands. On the other hand, if you’re looking to rent, they are the best recommendation, as they stick to your needs and always try to give you several options within the availability they have at that moment. For both aspects, WE RECOMMEND THEM 100% !!

Fantastic experience: They are excellent professionals. At all times, they are interested in ensuring that the customer is satisfied, that there is a good price/value relationship. In general, I highly recommend them.

Fantastic experience: They are really excellent. They always try to find you the best alternative, they are solutions-oriented and kind, I highly recommend them.

Fantastic experience: Professional, friendly, close.

Negative experience: The employees are liars, they don't record your data, they are not professional. As a real estate agency, I advise you to look for another one.

Negative experience: A complete scam: they charged me for a stamp that wasn't even installed when I entered the property and an exorbitant amount for cleaning, even though I left the house spotless, among other things. In addition to not depositing the deposit with the Canarian Institute of Housing as required by law and not being registered with the Official College of Property Agents, which also means they are not registered with the RAIC, making it significantly more difficult to exercise your rights as a consumer in the face of their blatant abuses. Finally, I want to highlight that they treated both my partner and me with the utmost arrogance and pride I have ever seen. I only wish that they receive the same treatment they give to their clientele in their daily lives.

Fantastic experience: Agradables en el trato y gestión excelente.

Fantastic experience: Personal atento y muy profesional me atendieron muy bien. Me resolvieron todas las dudas y me ayudaron a encontrar mi vivienda. Mil gracias chic@s. Recomendable 100%

Negative experience: Pues nada de leal no son serios , perdimos solo nuestro tiempo

Fantastic experience: Inmobiliaria profesional y seria, los recomiendo mucho. Pilar hizo un grandísimo trabajo y quedamos contentísimos con ella.

Fantastic experience: Gran equipo de profesionales que nos han ayudado a adquirir nuestra primera vivienda. Gracias Desiré, te estaremos eternamente agradecidos

Fantastic experience: Profesionales, eficientes, y completamente alineados con los objetivos de sus clientes, para brindarles un servicio acorde a sus propias necesidades, sin duda, volveré a contratar sus servicios, se han ganado mi confianza. Muchas gracias equipo Leal Primera ✅

Negative experience: Hicimos contrato de un piso con esta inmobiliaria, y nos nos devolvieron la fianza completa... Sigo esperando que me envíen las supuestas facturas pendientes, ya que entendemos que la basura, por ejemplo, si está bien que nos la descuenten de la fianza porque en ningún momento nos la cobraron, pero que nos descuenten dinero por facturas que hasta el día de hoy no han llegado a mi poder.... Breve resumen: Hicimos contrato, cuando llegamos el piso más hediondo imposible, el baño se llenaba de hongos por la falta de ventilación, un mes para que viniera el encargado de reparar los daños por parte de la inmobiliaria, cuando llegó el día el ingeniero que nos mandaron nos dice "Ah en mi casa me pasa lo mismo" nunca lo arreglaron, unas gavetas de un cuarto estaban rotas cuando llegamos, lo notificamos y hasta el día que nos fuimos esas gavetas seguían igual y por supuesto nos quedamos con el techo lleno de hongos todo el curso escolar. Para concluir, cuando entregamos el piso, poco más y no nos devuelven la fianza, cuando llegamos al piso faltaba un bombillo, pues cuando nos fuimos nos cobraron el dichoso bombillo... 25€ por un bombillo que en el chino cuesta 1'95€ ah bueno y nos cobraron la limpieza del piso porque se supone que habían zonas sucias, cuando mandamos un persona y le pagamos para que dejara el piso reluciente, mucho limpian pero luego entrar los nuevos inquilinos y bien cochino les dan el piso. NO LES RECOMIENDO PARA NADA ESTA INMOBILIARIA. Un saludo, Inmobiliaria Leal todavía estamos esperando las facturas y que nos devuelvan los 80€ que nos deben. Por otro parte, debemos destacar el gran trabajo de personas que forman parte en esta inmobiliaria, como es el caso de Pilar, la cual en su momento estuvo pendiente de aquellos problemas que se nos presentaban y a los cuales algunos les daban solución y a otros si. Pero por su parte muy amable y una gran profesional.

Fantastic experience: La recomiendo totalmente, ya es el segundo piso que Alquilo con ellos y el trato siempre es muy agradable. Te ayudan en solucionar cualquier problema que puedas tener y siempre dispuestos a solucionar cualquier inconveniente que se pueda tener, si se necesitan hacer arreglos te mandan a alquien de mantenimiento tan rápido como sea posible, o te cambian el mueble o electrodoméstico estropeado.

Positive experience: La chica que nos atendió es muy amable,y nos explicó todo muy claro.

Fantastic experience: El mejor equipo de trabajo, buen ambiente y profesionalidad.

Fantastic experience: Tuve la suerte de que nos atendiera Pilar. Puntual, seria, buena profesional, amable. En todo momento atendió nuestras demandas aún en días no laborales. Recomiendo Inmobiliaria Leal Primera La Laguna. No los defraudará. Gracias por ayudarnos a cumplir nuestros sueños.

Positive experience: Personal atento, comprensivo y rápido para solucionar cualquier problema o necesidad

Negative experience: Pésima empresa que deja mucho que desear. Su único interés es cobrarte más y más dinero. Llegando a querer cobrarnos a inquilinos de antigüedad una mensualidad a cada uno simplente por renovar un contrato (fraudulento por cierto) ya que llevábamos más de tres años en el mismo inmueble y debería de existir otro tipo de contrato. Lo dicho, solo para que ellos puedieran mamar más del bote. Al final nos acabamos yendo del piso para no tener que tratar más con ellos ya que lo único que nos dieron fue problemas. Al irnos ni devolvieron la fianza ni justificaron ello. "Muy profesionales la verdad" Una lástima que una inmobiliaria se aproveche de la situación de las personas para sacar ellos su máximo provecho.

Fantastic experience: Excelentes profesionales

Fantastic experience: Muy amables y super rápidas en tramitar

Fantastic experience: son muy profesionales y encantadores, lo recomiendo sin dudar.

Fantastic experience: Positive: Professionalism

Fantastic experience: Positive: Professionalism , Quality , Responsiveness , Value

Fantastic experience: Calidad, profesionalidad y muy buen atendimiento. Fui muy bien atendido por Elena, gran profesionalidad.

Fantastic experience: Positive: Professionalism , Quality , Responsiveness , Value

Fantastic experience: Increible trato para alquilar nuestro piso, nos pusieron todas las facilidades posibles y arreglaron todos los problemas que nos fueron surgiendo muy rápido . 10/10

Positive experience: En general profesionalidad. En especial una de ellas ;p. Siempre interesados en que el cliente quede satisfecho.

Fantastic experience: Muy bien, Son muy amigables. Gracias

Fantastic experience: Una gran empresa!!!! Con grandes personas y profesionales muy cualificados. Una empresa que mira por el bienestar y tranquilidad de sus clientes, con un trato muy cercano y agradable. Muy bien situado. 100% Recomendable

Fantastic experience: Son como su nombre, muy leales en todo y con todo. Rápidas y eficientes. Estoy muy contenta. Recomendable 100%

Fantastic experience: Te lo hacen todo muy facil son encantadores

Fantastic experience: La profesionalidad y la dedicación hacen que encuentres lo que buscas con la mejor de las garantias. Lo recomiendo 100%

Fantastic experience: Positive: Professionalism , Quality , Responsiveness

Negative experience: Fatal pésimo servicio, al principio bien, te endulzan, para cobrar también, pero cuando necesitas una reparación o atención de parte de ellos es fatal, esperar meses, luego cuando decidas mudarte te cobran por todo y te lo quitan del depósito, tienes que hacerte cargo tú de las obras de la comunidad porque el técnico nunca va.

Negative experience: No recomendable por mala experiencia. Al principio no hay problema. El problema lo tendrá cuando quiera recuperar su Fianza depositada, con deducciones injustificadas.

Fantastic experience: Buen servicio

Fantastic experience: Staff muy preparado, aconsejo mucho

Fantastic experience: En respuesta a Missy Hepburn como propietaria del inmueble que no te ha alquilado esta inmobiliaria es porque no reunidas los requisitos mínimos para el alquiler. Agradezco a esta inmobiliaria el esfuerzo y trato que cada día da a sus clientes tanto propietarios como inquilinos.

Fantastic experience: Staff muy preparado, aconsejo mucho