Housfy

Fantastic experience: We chose Housfy to handle the sale of our apartment and we couldn't be happier with the results. We want to thank Francisco Ruiz Calvet, who managed our entire process, for his excellent work in selling the apartment. From day one, he provided us with great confidence and acted as a committed and dedicated professional. He made the entire process easier, addressing each of our concerns and managing the paperwork in an agile and efficient manner. Thanks to his support and dedication, everything was much easier than we expected. We are very happy with the outcome and have no hesitation in recommending him to anyone looking for a trustworthy real estate agent. Thank you very much!

Fantastic experience: We are very happy with the service we received from this real estate agency. They helped us a lot at every step of the buying process, always available to answer any questions. We especially want to highlight Arnau, who was a great support for us and guided us through everything related to the mortgage, making us feel secure and calm with the decision. Thanks to his professionalism and dedication, we were able to find the perfect home. Highly recommended!

Fantastic experience: I had Arnau as my advisor and he really couldn't have done better for me. I got the mortgage and I am already enjoying my apartment thanks to him. Honestly, I am super grateful to both the real estate agency and to him for the treatment!

Fantastic experience: Very fast and efficient. They keep you accompanied and informed throughout the process.

Fantastic experience: We ventured into buying a home with Housfy and it's worth highlighting the service we received from the team that assisted us. But I would like to emphasize the work of our advisor, Francisco, the exceptional personal treatment, the attention, the speed with which he resolved any inquiries we had, his absolute availability at any time and day of the week, the calm he transmitted to us throughout the home buying process, his effort to expedite all the procedures and make it so easy for us... A professional in every aspect. We have been very lucky to have Francisco accompany us. We are truly grateful.

Fantastic experience: I am 24 years old, I am completely new to the mortgage/finance field, so having someone to explain everything to me in great detail, being completely honest, has been key for me. From minute one, Edurne Abella has conveyed a lot of trust to me. She explained all the types of mortgages that exist and which ones could be fought for based on my situation. She has provided all possible facilities, not only professionally but also personally with her honesty. I believe that it is very much needed nowadays to be able to count on professionals who convey this trust, as unfortunately, there are many people who, in order to sell, end up complicating things. A huge 10 for Edurne and for housfy for having the pleasure and luck to hire someone with so much dedication in the sector, not just looking at their own interests and those of the company. We forget that in these sectors many agents close clients and earn commissions based on the sales they make, but first, you have to be a person and without a doubt, Edurne takes the cake. Thank you!

Fantastic experience: Very good professionals, they sold the house in fifteen days and for a commission lower than the neighborhood agencies.

Fantastic experience: In my case, it has been a 10 out of 10. Raúl has been with me from the beginning to the last moment, accompanying me throughout the process of buying the apartment, and clarifying any doubts I might have had. Thank you so much for everything.

Negative experience: In my opinion, they have an absurd policy that prevents direct communication between tenants and landlords, which makes it more expensive to manage in case of incidents. As a tenant, I was also forced to take out the apartment insurance in my name, an expense that seems unnecessary to me, but with the current situation, I had no choice but to swallow it...

Positive experience: Very efficient and we have felt supported at all times.

Fantastic experience: I requested a mortgage with Housfy. Our first contact, Paula, was excellent. She explained everything clearly and resolved all our doubts. Later, our manager, Guillem, was fantastic. He was clear, direct, and very transparent throughout the process. He answered our questions quickly and efficiently. Although I ultimately accepted the mortgage from my own bank, Housfy offered me several options that helped me make an informed decision. Overall, I had a very positive experience and highly recommend their service.

Fantastic experience: I was with Guillem Perez, Nacho, and Aleix Pages. They managed my purchase with attention, excellence, and professionalism. They helped me with all the procedures from searching, visiting, loaning, signing, and any questions afterwards. Thanks to everyone.

Fantastic experience: They explained all the steps very well. In less than a month we received a firm purchase offer.

Negative experience: They try to charge for everything, they don't inform you of anything, and on top of that, you have to stay a year with the electricity company that they impose on you (the most expensive rate). The strongest thing is that they try to charge 100 euros just to change the name of the electricity account from one tenant to another.... When you respond that you are not satisfied, they tell the owner that you do not pass the risk, it's just because they want another person to whom they can charge what they want.... SCAMMERS

Negative experience: They are unreliable and not transparent at all. I wanted to buy an apartment and had problems from the very first minute, starting with constantly misdrafting the contract, creating insecurity and distrust. They want to charge their commission to the buyer in advance and in a hurry. In my case, there was an issue beyond my control, and the seller ultimately did not want to sell, but Housfy hid information from us about the reason, which fortunately we were able to contact the seller and he explained the reasons. To top it off, when I need to get my money back from their commissions and the reservation, they don't keep their word and return it to me 5 days later after I had to insist. Thank you very much Eric for your poor management and your rush to make a deal. They will surely respond with excuses and denying information as always.

Fantastic experience: Impeccable management and treatment by Luis Valles in the purchase and sale of our apartment. We are delighted.

Fantastic experience: I finally didn't sign a mortgage with them because they didn't improve on what I found; however, I want to highlight Arnau's attention, a true star who helped me from start to finish. A 10 for this guy. As for the price, I think they are a bit expensive, but the service is a 10.

Fantastic experience: I am very happy with the work that Raul Salas provided us. He kept us informed about the entire process, compared options, and was very attentive to everything until we got the mortgage. Thank you very much!

Negative experience: I am a tenant. The landlord contracted services with Housfy, and I am supposed to report any incidents to Housfy. I must say that the service they provide is terrible. I have reported damages such as leaks, issues with the intercom, and on the first day, I was without electricity for 3 days. Housfy has not provided me with a solution, and in the last case, the gentleman who attended to me was rude. I believe that customer service should be respectful and collaborative. In the end, I have had to solve the problems on my own. I should also add that they forced me to pay an insurance fee of 160 annually. I do not recommend contracting services with Housfy.

Negative experience: True incompetents, what was supposed to be something nice turned into a constant nightmare as soon as the reservation was made. You provide no security at all, a disastrous experience. I can only thank José González, who arrived when both parties were desperate for a solution. Responding to WhatsApp, phone calls, that was with a guy named Raúl. If it weren't for José González, I would still be looking for a house after losing the reservation. He was the only one who showed empathy from the very beginning, and despite our distrust due to everything that happened, he won us over. Thank you, José, for lending us a hand when we were about to give up, for your know-how. Not like your company, we have bought a house; otherwise, I would have lost the reservation due to the distrust that Housfy transmitted to us. Rating for Housfy: 0, I won't recommend you to anyone. I'm giving one star just to submit this review.

Fantastic experience: The speed and good treatment received from Andrés, the person in charge of the real estate agency.

Fantastic experience: The salesperson we had the luck to make the purchase with, Marc Bosch, is excellent, serious, diligent, responsible, and patient. He is a 10 as a professional, a privilege.

Positive experience: Committed to selling your house in 3 months as agreed from the beginning. My house was reserved in one and a half months, we had many viewings even in summer thanks to the visibility of the ad and throughout the process they kept me informed about the steps, schedule, etc. The app is very useful and easy to use both for viewing the movements and for adding documents and information. Now it remains to continue with the management of the sale but so far I am very happy with the service! Thank you!

Negative experience: They are not sincere and act in bad faith in the mortgage process, tricking you into paying a reserve and giving you a document stating that they will refund you double the money if the operation does not proceed, however, they never sign this document (inventing that they didn't receive the email we have FORWARDED, what a coincidence) because the truth is that they accept several reserves at the same time, to then proceed with the one that suits them best I imagine, however, they should communicate their way of proceeding to the clients, a dirty, unethical, and confusing way.

Negative experience: They are unnecessary, very expensive, and have confused contracts and payments several times.... Ultimately, they have done nothing.

Negative experience: If you are a buyer, they will try to confuse you with the fees and will charge you a fortune for services you haven't contracted. Be careful what you sign with them, as they charge you for the services that the seller has actually contracted. If they want to charge you the fees, first ask them for a receipt that breaks down these services.

Fantastic experience: We hired Housfy for the rental of an apartment, Sergio attended to us and was always attentive and available whenever we needed him. Without a doubt, recommended.

Fantastic experience: I am pleased to recommend Housfy, a leading company in the real estate sector that has demonstrated a high level of professionalism, efficiency, and commitment to customer satisfaction. My experience with Housfy has been exceptional from the first contact to the completion of the process. The Housfy team stands out for its transparency and honesty in all phases of the operation. I was particularly impressed by their ability to simplify the process of buying and selling properties, thanks to their innovative platform and customer-centric approach. They offer a fast and accessible service while always maintaining clear and fluent communication, which is essential in the real estate market. Moreover, the value for money that Housfy offers is hard to match in the current market. Their competitive fees and the absence of traditional intermediaries allow clients to maximize the value of their properties. The company strives to ensure that each client receives personalized service tailored to their specific needs, which has been key to its success and growing reputation in the sector. In summary, I would recommend Housfy to anyone looking to sell or buy a property with the assurance of being in the hands of competent, reliable professionals committed to providing a first-class real estate experience. Sincerely, Erick Peraza

Fantastic experience: On Friday, August 16th and Tuesday, August 20th, Francisco from Housefy showed me two apartments; one on Avenida República Argentina and another on Calle Legalitat. And I want to make it clear that his treatment and professionalism were exquisite. A 10 out of 10 for everything and, please: we need to give more value to good sellers and professionals!

Negative experience: If you want to waste your time... this is the place. We had a scheduled visit and once we were in front of the door, we told Ana Muniesa that we were outside, and she told us that there were no more visits because she received a transfer. Did the stars align for the reservation to arrive just at that minute and she was going to teleport to the door of the building if it didn't arrive? Clearly, she had known for at least 30 minutes that they no longer had it, but she didn't even bother to save us the trip. Very professional on your part.

Fantastic experience: It is a serious company, a company that solves everything for you, it is about getting a mortgage and they are there for you. I recommend it 100%, but I want to highlight the great work and the great person, but above all the professional, JUAN BOLIVAR, a great professional. I will recommend them, thank you very much.

Positive experience: Yannick has been very diligent in the initial process of gathering all the necessary information and has been available at all times for any inquiries. It is appreciated to have professionals like this.

Negative experience: You don't expect anything from them, they won't do the job they're paid for... once they've been paid, they don't answer the phone, they don't solve anything nor take responsibility for their own... a disaster... In my case, luckily I had an agency that took care of everything, even the papers from the selling side. It’s a hidden theft, the lack of professionalism is so great that it seems like a joke.

Negative experience: If you have extra money and feel like throwing €5000 out the window, this is your agency! THEY DO ABSOLUTELY NOTHING. Besides charging, of course. My manager had to do all the paperwork that was supposed to be theirs. They couldn't even change the utility owner. PATHETIC. I would even say they have psychological problems and some mental deficiencies as well. In response to the agency's comment, everything I said is true. In the contract, they commit to changing the service owner and they never did it. They never sent the community papers, nor verified the debt status of the previous owner... I repeat, THEY DID NOTHING.

Fantastic experience: The attention from the real estate agent Andreu is excellent, he keeps his word, treats you with respect, makes it easy for you to present the documents, explains in detail, and sends you the draft contract 15 days before the signing date. Thank you very much, Andreu.

Negative experience: As a homeowner, I entrusted the mediation to them informing that it would be starting from September. The first manager in June fulfilled his duties until it was time for the second one, who would be in charge of managing the publication of the advertisement and other tasks until finding a tenant. Well, he told me he would call me at the end of July and until today, I consider the mediation finished and regret the loss of time they have caused me; better to go with local agencies.

Negative experience: This housfy is very expensive, the refund for the apartment has not returned the deposit for light, gas, and water. I call many times for changes but we did not change the bill to my account. Three months have passed since I paid for the house and my bank is still deducting for water, electricity, and gas. I asked him to transfer the money to me, but when I asked him to transfer the money, he did not do it. He asked me to show him the bill and I asked each company. I ran and requested the bill. There is no company as trashy as this one and the deposit will not be refunded.

Fantastic experience: We were looking at apartments with Luis in Barcelona this week. Great professional and very attentive to our needs. We felt very well taken care of.

Fantastic experience: Since I started working with them, everything has been fast and super easy. In the end, I couldn't complete the process with them for personal reasons, but they understood without any pressure. Thank you very much to their professionals.

Positive experience: The first part of the process up to the deposit is good with close follow-up. From this point until the signing of the deeds, it is not possible to contact Housfy until they contact you, which creates uncertainties. The process overall is good.

Negative experience: Totally negative experience with Housfy (Barcelona). We bought an apartment and both the buyer and seller are zero satisfied with the buying process. On Housfy's part, there have been lies, an increase in fees at the expense of the sale price of the apartment, delays in the entire process, and zero transparency. They tried to keep more money than they were entitled to!! Thanks to both parties being in contact and agreeing on everything, the sale could be successfully completed. Think twice before starting any process with Housfy.

Fantastic experience: Fantastic personal and professional service from all the staff at the Rossellò Office, especially Ana Muniesa, who has been concerned from the very beginning about the successful outcome of the operation. Totally recommendable.

Fantastic experience: We bought a home through Housfy Madrid and everything was great, especially the attention from Víctor who accompanied us throughout the process, he was attentive at all times with a super close and involved treatment to ensure everything went as well as possible. 100% recommendable, thank you Víctor!!!

Negative experience: The worst for selling my apartment. First, they appraise my apartment and tell me to price it higher. I say no, and in 3 months there's only one visit, but since you've signed exclusivity, you can't do anything, and they hint that the price is high. The advisor assigned to us was terrible. First, someone calls you and convinces you that they are good, and then another person takes over and does whatever they want. Too many people intervene. I wouldn't recommend it to anyone.

Fantastic experience: It was a pleasure to work with Raúl in the search for the best mortgage on the market. He helped us at every step of the process, managed the documentation and negotiations with the financial institutions. Even knowing that we already had strong offers on our side, he spared no effort to secure exceptional conditions for us.

Negative experience: Appalling service. My partner and I have been looking for an apartment for a while and we have been interested in several apartments listed on their real estate portal, but we have never been able to schedule a visit. Initially, they send you a text message to confirm the appointment, and (trying with both my partner's account and mine) they have been canceled. On some occasions, they have contacted both of us, and the same thing happens: they either cancel the visit on the same day or stop responding without finalizing the appointment, and after some time, they contact us again just when we've lost interest. They do not generate trust. We will stop requesting visits when this real estate agency has the listing.

Negative experience: I have been contacted twice via WhatsApp, I reply and they ignore me, they read and move on, very rude. If one does not meet the conditions, at least it is courtesy to respond, amazing ways! I RESPOND: there is no need to demand anything, since if someone reads me and does not respond, it makes me lose the desire to do anything with your company, thank you!

Fantastic experience: Very satisfied with Raúl's mortgage management. Very attentive and honest throughout the process, accompanying and facilitating all the paperwork from start to finish, as we couldn't move, in addition to getting one of the best offers in the market. We would definitely do it again.

Fantastic experience: Our experience in purchasing the home has been very positive thanks to Mauricio, who managed everything for us, always attentive and kind. Highly recommended.

Positive experience: We wanted to sell the apartment with Housfy, but the commissions they take leave much to be desired in terms of economics. The agent who assisted us was Ibrahim, and we ended up very happy with him; he explained everything perfectly and fought tirelessly over the commissions. In the end, we didn't go with them, but Ibrahim is an excellent person and a professional from head to toe, with a 10/10 service and attention from him.

Negative experience: Very bad experience. I was penalized with 1800 euros for selling my apartment to a client prior to my contract with them, which I informed them about from the very beginning and requested to be exempt from the penalty. I was told that this would be the case, but it was not well reflected in the contract and they do not stand by their word even though they acknowledge a misunderstanding. When I requested explanations and a review of my case, they responded with incorrect information as if I were another person. It's a complete disaster. It's a shame to have known them; I hope no one else trusts them.

Fantastic experience: I have managed my mortgage with Housfy. I am happy with the management. Despite the numerous difficulties that arose during the process, they accompanied me daily to solve the problems and we finally achieved the goal. Raul, I appreciate the time, dedication, and professionalism. Until next time.

Negative experience: My experience with this company began in April 2023. At first, we thought everything was perfect since they took care of everything and we received the money on time. In December, we made a change in the contract and at that moment our agent assured us that everything was secure. At the beginning of February, our nightmare began; we received a call from our new agent who told us that the tenant had left the apartment with 6 months of unpaid rent (we didn't know because we had rent guarantee insurance and received the money punctually). The problem arose that at the moment we made the contract change, there were already unpaid rents and we were not informed. The apartment was left in very bad condition and we canceled the contract and requested the deposit, which we did not receive until the first of April due to delays and then due to problems with the program. Once everything was resolved and after talking to our new agent, he said that all these failures occurred because of our previous agent and that now everything would be different with him. We decided to rent it again with them and up until the renting moment, everything was perfect! Once rented on June 10, things started to not add up; first, we were the ones who had to ask how the key handover was going. I asked when we would receive the payment and they told me it would be in 12 days from the rental. Those days passed and we did not receive the payment, after many complaints and my manager responding when it suited him, we reached July 1 where, still without payment, I requested a change of agent, and our angel in that company took charge and in one day found the problem and kept us informed. Today, on the 3rd, they told us that the payment has been made, and I hope this does not happen again. I want to be fair and leave this section to thank Yannick who, without being our agent, helped us more than anyone else, attended to my messages from the very first moment! He helped us and cared that it was resolved, he has proven to be an exceptional worker and a better person, he put himself in our shoes and showed empathy. Thank you very much, Yannick!

Negative experience: I do not recommend this agency. Yesterday, 01/07/24, I scheduled an appointment to see the apartment at 8:00 PM, and at 6:00 PM I received a reminder for the appointment. When I arrived, no one opened the door; attempts to contact the real estate agent were unsuccessful. I waited by the door for about 30 minutes and then left.

Negative experience: As a buying party, I am dissatisfied because we were not informed about the problems the apartment had... and no agent from your service showed up on the day of the signing! The seller had to carry everything considering how expensive your bill is...

Fantastic experience: The experience has been fantastic, some professionals, and especially Raúl Salas who has been my broker and has been helping me all the time. Thanks to him, I have my house when it wasn't an easy task. If someone wants to get a mortgage, ask for Raúl Salas, you won't regret it.

Negative experience: I got in touch with them to rent an apartment in the city of Barcelona, and the person who contacted me, Yannick, left me speechless with his responses and arguments claiming that I didn't know the real estate market and that the rental price should be much lower than it actually is. It felt like I was talking to a robot, disappointed with Housfy... It's a shame because the price they have is fair, but as we know, cheap can be expensive.

Negative experience: The salesperson responsible for showing the apartments, Mariano, is a liar. Scheduled visit in Barcelona since last week. Today I call because I don't see the listing published on any platform or on their website to confirm the visit, and they tell me there is no problem and the visit is still on. 2 hours before, I receive a text confirming the visit. I arrive at the apartment and no one shows up. I call the landline that was in the confirmation emails and they tell me they will call me back. The salesperson calls me saying that they JUST reserved the apartment for the earlier visit and had to go to the office and couldn't remove the listings. At least if he forgot to cancel the visits since it was already reserved/sold (because I repeat, the listing was already removed), he should apologize. DISGRACEFUL.

Fantastic experience: Thanks to Housfy and specifically to Edurne Abella, we were able to sign the mortgage on time!!! We didn't have to worry about anything!!!

Fantastic experience: A 10 experience. Raúl, the manager assigned to me, was incredibly approachable and felt like one of the family. The conditions were unbeatable, and I would dare to say that they are impossible to equal on their own merits. The fee they charge might put you off, but it's worth every euro. Not only for the conditions, which are the most important, but also because we didn't have to handle any additional management; they took care of everything and provided outrageous advice. I would definitely recommend them.

Negative experience: All the positive comments must not be from clients because from my experience, which is not little in buying and selling, this company has been the WORST without a doubt. No control, nobody picks up the phone, nobody comes to the transaction, everything is done by phone, nobody shows their face, and you always talk to someone different. Mention apart are their fees, which I had never seen anything like it.

Negative experience: URGENT: They are a scam and fraudulent company. More than 45 contractual days have passed and they still have not returned the €2,200 deposit + €1,100 security that they owe us. The property has even been rented out again because we left the place in perfect condition. But even to hand over the apartment and get their OK that everything was fine was also a problem because they hardly have any employees. I have already filed a complaint with IVIMA and I am also going to proceed legally to hold them accountable for being negligent, incompetent, and irresponsible towards tenants and the landlords themselves. DO NOT SIGN A CONTRACT WITH THIS TYPE OF SO-CALLED REAL ESTATE AGENCIES.

Fantastic experience: Magnificent professionals with an exquisite treatment. It is a pleasure to deal with such an important and tedious matter as showing a house where you are living and feeling comfortable.

Fantastic experience: Jordi helped a lot throughout the process. I am very happy with the team.

Negative experience: Bad experience in our case with Marina from the office in Barcelona. First, we contacted them to conduct a feasibility study to apply for a mortgage through them and everything was great; we provided our approximate data and there were no problems, they said it would turn out positive and that we wouldn’t have any issues. Later, we uploaded the documentation to the website, which is practical but there is no space to add comments, value of the property you have seen, etc. Our surprise was when they called us after uploading the documentation, saying that with those payslips nothing could be done because they had flexible remuneration and that didn’t count for them (with the remuneration, the company pays you things that you would otherwise pay with your salary independently. Same money earned moved differently). We told them that they should look carefully at the documentation, that we had 15 payslips, not 12 and it should be multiplied by 15... 'Oh, it's 15? Well... I would have to check then if they count or not', but that no, they were very low, that one was €700 and there was nothing to be done. Well, but the €700 is because it’s divided into 2 parts due to a salary increase in the middle of the month. If you go to the 2nd page of the PDF, you can see the other part of the payslip... 'Oh, well, I only saw that, 700... it’s 700.' Obviously, you’re left with a look of 'confusion' when seeing how a professional who conducts feasibility studies does not even read the complete documentation nor has the delicacy to say: 'Sorry, I didn’t see that other part, let me check it.' If in the first part of the process, you find yourself with a supposed professional who does not do their job, I don’t want to think how it will be in later phases considering that it is such a delicate matter as buying a house. It’s not an easy decision to leave everything in their hands given this, as they suggest in their advertising. In my opinion, they are not serious; they are smoke sellers who then take your economic data and reduce it by what they consider (3 payslips, flexible remuneration) until they have data that is not viable. In this way, they only take those who interest them. Given our experience, I do not recommend them.

Negative experience: I went to see an apartment with Housfy and the guy from Housfy who showed it to us was super rude, had zero interest and was in a hurry. Not content with that, they assigned me a girl, then this guy came and passed me on to another one, it was an incredible disaster. To top it all off, the last one I told to make the offer because I was serious just ignored me saying he would do it later. Of course, when it comes to collecting the commission if you buy somewhere else, he called me quickly... There's nothing like a traditional real estate agency, so much technology is just for conning fools. Cheap things end up being expensive.

Negative experience: I moved out of an apartment as a tenant a year ago, and I am now being informed that the home insurance is still in my name and I will be charged for it. They do not answer the phone.

Negative experience: Unacceptable after-sales service. The excellent management of Albert, our advisor, was tainted by the lack of professionalism of the after-sales service. Ignorance of the law, lack of response or respect in the few we received, and zero legal advice to the parties nearly financially ruined both parties. After claiming, more lies from that department and deflection. Luckily, everything is documented and reported.

Fantastic experience: I have had the pleasure of communicating with Mauricio, who has helped me a lot during the mortgage process. Good communication, attentive, clear explanations, and he has also reviewed all the documentation for me. The truth is that he is a 10 out of 10 professional. Highly recommended.

Fantastic experience: A coworker recommended Housfy to me, and I took their advice during a difficult time selling due to VPO issues. Honestly, it has been one of the best decisions I've made during tough times. I must say that the management has been impeccable, the sale was incredibly fast, and the post-sale management, even with procedures before the Housing Agency, was SUBLIME. I hope you have the luck to have NURIA V. as your post-sale manager; she's exceptional.

Fantastic experience: Everything has been very easy in the purchase of my apartment thanks to the follow-up made by a 10 out of 10 professional like Germán Reguillo, who has been attentive at all times and has known how to solve any inconvenience that arose between the parties involved, as well as facilitating the entire process. A thousand thanks.

Fantastic experience: I just bought my first apartment, I didn't hire them but they have still been very attentive, professional, and kind. Especially Danae, even with the distance she has accompanied me every step of the way. A star!

Negative experience: At Housfy we met Jordi Barguilla, who initially treated us wonderfully, he said yes to everything, and once he has you as a client, everything turns bad, he doesn't call, doesn't answer calls, zero interaction, they lie, promise and don't follow up with the client. Not recommended at all!!! Very bad!!!

Negative experience: Unprofessional. We planned a visit on Friday that was postponed with little notice. We agreed on a new date and time, and the agent did not show up for the visit. Buying an apartment is no joke, and it is necessary to take it seriously. They do not inspire confidence.

Negative experience: Terrible management by Andrés, half a week to respond to a simple message. They don't care about renting, they don't want to work. Edit: out of the number of people they leave unanswered, they are not even able to find out who I am even when I have given them my data and it's the same on my profile, as I said.

Fantastic experience: I sold my apartment in record time and without any problems thanks to Germán Reguillo who helped me until the final signing.

Fantastic experience: We applied for a mortgage and the process couldn't have been faster and easier. Thanks to Jordi and Raúl for being so kind and efficient. To be honest, I would recommend anyone looking for a mortgage broker to contact Housfy.

Fantastic experience: I successfully sold my apartment in Barcelona with this real estate agency. During the sale and signing process, Nuria accompanied me to the end, guiding me very professionally and being very attentive to my personal situation. Thank you, Nuria! She always responded immediately to my questions and concerns. Hiring Housfy was a successful experience!

Fantastic experience: The truth is that we are very happy with this real estate agency, as we sold our apartment quickly and under very good conditions. In particular, many thanks to Nuria for her professionalism and attention; and to Judith as well for the same. We recommend 100%.

Fantastic experience: We had the best pre-sale experience with Jordi. The process during the purchase, financing, and post-sale with Mauricio made us worry-free, and thanks to him, we now have the house of our dreams. Thank you so much, Mauricio, for taking care of every detail and for making this process go perfectly. Without a doubt, anyone who goes through the process of buying an apartment with you will be very lucky!

Fantastic experience: Impeccable attention from Germán Reguillo. I am very satisfied to have had his constant advice in the purchase of the apartment. Recommended agency.

Fantastic experience: It is the best investment you can make if you need a mortgage. Thanks to Housfy's services, we have secured a mortgage with excellent conditions. At all times, the treatment from the professionals Paula and Mauricio who assisted us was warm, human, professional, clear, and efficient. They were present and attentive from the first contact until the signing of the sale. The service has been highly efficient, effective, and very fast without ever losing closeness and humanity. Above all, we appreciate the ability to explain the complexity of the various phases and the availability in following up on all the details of the process. Thank you very much!

Fantastic experience: I just acquired a property through Housfy and I can only say that I am very satisfied with all the management carried out, especially with the work of Danae Balcells, without whom the operation would have been delayed and I would have had more than one headache. 100% recommendable.

Fantastic experience: The best service, I really felt assisted at all times from the beginning, it was a new experience and I am super satisfied with the entire process carried out, the attention and dedication of the advisor Sergio has been one of the best I have received during this process in search of an apartment, THE BEST.

Fantastic experience: Excellent service, it was quick and easy to rent out my house, beautiful photo shoot, I rented my house in 1 day for more money than I expected. The management was impeccable, almost 2 years without any setbacks.

Negative experience: A complete disaster. Terrible management by Andrés and Marta. We've been renting for less than a month and it's been nothing but problems. They are demanding money that we've already paid, they haven't fixed the toilet that's been leaking since we moved in, and the worst part is that we moved in during Holy Week and no one was responding to our WhatsApp, and we had to call the gas technician because there was a closed valve outside the house, and they expect us to pay for it. However, the management is so pathetic that despite all these problems, they know how to write to us to put the owners' letters in a neighbor's mailbox. Shameful.

Fantastic experience: Manager Ibrahim: excellent. Easy negotiation thanks to him who was looking for the best solution for all parties. I would definitely recommend him.

Fantastic experience: Super efficient, friendly, and with excellent professionalism! Nuria and Marc have been amazing throughout the purchasing process, and Guillem with mortgages.

Fantastic experience: My experience with Housfy in managing my first mortgage was excellent; out of 3 different real estate agencies, the fee for managing the mortgage with Housfy was more economical. Every euro counts in this case. My advisor Raul was attentive at all times, supporting me with all the questions I had along the way until I got the mortgage that suited my profile. The management has been super fast; I already have the keys to my apartment and I'm happy with the process. I recommend Housfy 100%.

Negative experience: 1. Housfy does not support you on the day of the sale (you have to pay EXTRA on top of what you have already paid). Issue: there were documents that were not present on the day of the sale (they had not been uploaded to the website). When contacting the after-sales person, they never responded. Two other people were contacted, but they could not help. We had to find alternative solutions, unable to count on Housfy. We had no support at all on the day of the sale. 2. We had asked that the electricity and gas services not be canceled (signed by ARAS). Only to find out on the day of the sale that the owners had canceled them. Indicating that we were not informed. When asking for support to claim what is due to us for that: they redirect us from one person to another. Without help. You are on your own with this. 3. When contacting several departments for different types of support, they always redirect you to another person. No one takes responsibility to finish the task/help you. Therefore, the paid service is not a service at all. Unacceptable. In all my years of experience in this, I have never seen such bad/non-existent support as that of Housfy. Let it be clear that I do not recommend it to anyone.

Negative experience: At first, I rated them very well because the service and attention was good. I was doing a buy-sell transaction, but when signing the earnest money contract and collecting their invoice, a problem arose and everything changed. An agreement was reached among the three parties that has not been fulfilled by HOUSFY up to the same day I was to sign the purchase, as I had to demand that if they did not resolve the situation, I would file a complaint, because they were no longer answering my calls or responding to me. It's a shame to have to reach this point. I hope that the responsibility of the service they offer is truly fulfilled and that they learn that it's better to face problems than to avoid them. I would not hire their services again and I will not recommend them.

Fantastic experience: It has been a highly positive experience, I have been lucky to work with David García, a great salesperson and an even better person. Thanks to him, the process has been fast, efficient, and straightforward. He has helped me a lot, and I am very happy with everything. Highly recommended. Thank you, David.

Negative experience: I visited a flat on February 10, I liked it and sent all the documentation. Everything was correct, except for the final confirmation. Today, April 9, I see that the price of the flat has gone down, and they haven't told me whether they are renting it to me or not. They pass the ball from one employee to another and no one here knows anything. I think that in Housfy they don’t want to rent the flats and they entertain themselves by messing around with potential clients.

Negative experience: They don't return our deposit! It has been exactly 87 days since we left the apartment. They make up a different excuse every day, they have no shame. Terrible, they were never good intermediaries or helpful at all.

Negative experience: Horrible and NOT recommended. If you want to sell your house, and you want a real estate agency that does not take responsibilities, is unconcerned, has an arrogant worker, and does not verify the documentation of the property to be sold. This is the real estate agency. Not to mention the clause they put in the contract that prohibits you from speaking badly about Housfy, which is probably why there are so few negative comments. It is unnecessary for them to reply now just to make a good impression after the ordeal I have gone through.

Positive experience: I am in the process of buying my first home and I really appreciate being able to take this great step accompanied by professionals who know all the aspects and make me feel more secure. I want to thank Guillem for advising me and for the peace of mind he has transmitted to me in the most crucial moments.

Fantastic experience: Guillem Pérez was my advisor who accompanied me during the search for my mortgage. He was very kind, transparent, polite, professional, and was always there to support me in this process that is so difficult for everyone. Thank you Guillem for everything!

Negative experience: WE HAVE NOT BEEN REFUNDED THE DEPOSIT. Terrible service, indifferent agents. The 45-day deadline for the return of the two months' deposit we were charged at the start of the contract (for two years) has passed, it's been almost two months, Mr. Rony claims that the IVIMA has not returned the deposited deposit and that housfy is not going to assume the risks of them returning our money after making us sign a contract that specified 45 days (it seems strange to me that such a large company cannot provide them with money that will eventually come to them). I fear that they really do not want to refund our money. Avoid renting your apartment with them, they are only nice when they want you to hire them. From then on, they apply the law of minimum effort. Update: they returned the deposit after I posted the comment, however, I received a water bill two months after I left when they were supposed to make the ownership change.

Negative experience: I rented an apartment through this company and, although the non-payment insurance is effective, the daily management leaves much to be desired. Despite promising 'comprehensive' management, the resolution of incidents is extremely slow. Even when contacting the manager, the responses are often evasive, generic, or non-existent, without offering specific solutions. Unfortunately, my first experience with them has been poor and unsatisfactory.

Fantastic experience: Professionals in their field! They do their job quickly. I'm pleasantly surprised that you can sign the contract online. A special thanks to Jordi for being in contact 24 hours a day, 7 days a week.