Vivenio

Fantastic experience: Mi experiencia con Grupo Vivenio ha sido un positiva porque han cumplido su palabra. Mi hija había reservado u a vivienda en un edificio de La Gavia con el grupo Luzzes.. Finalmente no hizo posesión de la vivienda ni recogio las llaves..Avisamos a Luzzes den que ya NO necesitábamos la vivienda y que nunca se formalizó el contrato..Aún así Luzzes se quiso quedar con la reserva de 1195 Euros y una supuesta indemnización de más de 6.500 Euros aparte.. Por.suerte el grupo Vivenio adquirió el inmueble de La gavia y tras revisar los datos nos escribieron diciendo que teníamos razón y que no sólo no nos cobrarían ninguna penalización si no que además nos iban a devolver la reserva de 1195 Euros. Al final tardaron tres semanas pero nos hicieron la devolución denlavreserva tal y como habían prometido.. Para mi una gestión de 10 la del grupo Vivenio..Sobre todo porque han cumplido su palabra..

Negative experience: FATAL!!!! We moved in October to the Excellent 6 building and as of today, January 6, 2025, we have 27 illegally OCCUPIED apartments in the complex..... since November or who knows if even earlier! And Vivenio washes its hands and does nothing but mock us, the legal tenants, to our faces!! Be careful if you want to rent, don't do it with Vivenio!

Fantastic experience: The service was fantastic; friendly, efficient, and helpful, with great English support. What impressed me most about Vivenio's apartments is the perfect blend of a lively community atmosphere (great shared workspaces, gym, etc.) and the peaceful quiet of the apartment itself. We want to extend a special thank you to our manager, Marilú. She went above and beyond to help us with numerous questions. It was a true pleasure working with such a helpful and dedicated manager.

Fantastic experience: Very good, excellent service from Abraham

Negative experience: We rented the apartment on 15/7/22, it took them over a month to come fix the defects, which they did not do. In November, when we turned on the central heating, we discovered that our radiators do not work. We called Vivenio the first week of November and to this day, only one technician has come to tell us that another one will come (a week ago already). We opened a complaint through the app, and they closed it. (On the 13th they sent us an email saying there was a new platform, we entered all the deficiencies found) with no response. We have also reported that there is dampness, and no one has contacted us. No matter how much you call, write, or demand, their response is always 'We acknowledge this' but they DO NOT SOLVE IT. Counting the days to move. Any management with them is IMPOSSIBLE. The phone people are just as bad or worse, especially Ignacio, who tells you that whenever you have a problem, ask for him, and when you do, he calls you back asking what you wanted and why you're bothering him... Also, when you point out that it doesn't make sense to send a swimming pool technician to check your radiators, he agrees with you but when you want to file a complaint, he tells you that it's only through OCU and hangs up. NOT RECOMMENDED. HORRIBLE, a bunch of incompetents. The morning doorman spends the day gossiping and shouting. He can't even hold the door for moms with strollers. However, he tells you stories that maybe he believes himself...

Negative experience: Bad experience at San Juan reservoir 1, Vellón reservoir in the Vallecas area. I do not recommend it. The cleaning staff gets involved in everything and they are rude. The doorman was even worse; I had a few words with him because I asked why the cleaning lady gets involved when he is the one with the keys. He said he didn't feel like opening the door and I asked why the cleaning lady can open it to take out the trash bins. I want to use the door because I am going to live here. I mentioned that I would complain to Vivenio. I think the cleaning lady is his mother because she acted like she was in charge. I called Vivenio to complain that they do not allow me to use the closest doors and they said they know nothing, that if there are doors, they can be used. So please, Vivenio, review the cleaning company you have and the doorman, and tell him that there are complaints from the neighbors that they should stick to doing their job, and if not, replace them because the other doorman, who was Spanish, I saw how he opened the doors for them during moves since it's his job and he has the keys.

Fantastic experience: After searching for a rental that would fit my needs in the Pau de Carabanchel area, I chose this property mainly because it is new and the quality is unbeatable, the price is quite competitive for my needs, and the service from the agent (ALBERTO) was perfect; he explained everything very well and helped me through the entire process... thank you.

Negative experience: I have never had such a negative experience. Before handing over the property, a salesperson sells it to you without giving you all the information. On the day of the handover, it is done by the concierge staff, and from that moment on, it is impossible to talk, manage, see incidents, check the defects it has, or whether the property is even ready to move into. A week and a half, and we still haven't achieved anything... the salesperson has disappeared from the map, and customer service answers one out of every 50 calls to tell you that they are not the ones handling the incidents from there... We feel scammed after signing a 3-year contract. If you are thinking of signing a lease with Vivenio, first check everything carefully; they hide a lot of information such that the apartments are delivered with broken furniture, dirty, scratched countertops, walls that need repainting, marks from the construction, payments you need to make for the start of utilities that amount to around 200 euros, a parking space that cannot fit a medium-sized vehicle, etc.

Negative experience: The service is terrible. They don't fix anything in the communities and housing they have... On the other hand, they make you pay for the rent guarantee insurance, which is something illegal, and they know it, but they push it on you. For new tenants, don't pay it, report it, and if it can be collective, even better. I have already lost several lawsuits on this issue.

Negative experience: EXCELLENT BUILDING 6...watch out!!! Problems with the fire alarm going off continuously today, November 2, at 1:14 AM. After 1 hour of ringing, the firefighters arrived!!!! Since October, I have sent multiple emails and...the alarm triggers persist continuously and at any time of day and night.

Fantastic experience: A big thank you to Natalia for the fantastic service! She is very professional, helpful, and patient throughout the apartment search and reservation process, and it is a huge relief to have support in English. She took the time to answer all our questions and went above and beyond by showing us four different apartments, ultimately helping us find the perfect one.

Fantastic experience: VERY GOOD, I LOVED THE TREATMENT FROM THE GIRL ELODY ROSARIO WHO SHOWED ME THE FLOOR AND THE PROCESS :)

Fantastic experience: Good explanation, addressing all questions regarding the property, immediate communication, good dialogue, pleased with your attention.

Fantastic experience: Excellent service from Alberto.. very complete information.. kind, and all our doubts were clarified

Fantastic experience: Everything went well with Alberto, with lots of communication and resolving questions.

Fantastic experience: The service provided by Elody Rosario was spectacular. It is impossible to improve the kindness and help received from her. It is a lucky thing for the company to have this person as an employee.

Fantastic experience: Mr. José has been very kind in returning the call to schedule a visit at Dalai Lama 2 Torrejon de Ardoz. Thank you very much.

Fantastic experience: The houses and buildings of Vivenio are truly the best!! With all the amenities!! They are very strict as a company that rents buildings, but with any problem, they are always willing to help, and that makes a difference. Since I moved in, I couldn't be happier. The best Begoña for payments and Cristina for customer management!!!

Fantastic experience: I am very grateful for the support I am receiving from Natalia Antonova during the visit and assessment of an apartment. The service is very professional and above all very solution-oriented. She responds to and resolves all inquiries and doubts very quickly and is above all a very kind and empathetic person. Always providing clear and precise information. A super professional! Thank you very much!

Fantastic experience: Thank you so much to Elody Rosario for all her help in the process of renting our home! She was super responsive and helped us a lot, offering advice at every stage. As foreigners, it can be difficult to coordinate from afar, but she made everything very easy from the start.

Fantastic experience: Natalia showed me the apartment I was looking for in an exceptional way. She explained every detail with great attention and professionalism, ensuring that I understood everything. Additionally, we toured all the common areas and she answered all my questions clearly and patiently. Her personalized attention and knowledge gave me a lot of confidence throughout the process.

Fantastic experience: Our experience with Natalia has been very good. From the very first moment, her treatment has been very professional and kind. She showed us the apartment we are going to rent soon and answered all our questions with patience and clarity.

Fantastic experience: I recently rented an apartment here. Marilú (the manager I communicate with regularly) always responds quickly and helps.

Fantastic experience: The property units are in best condition and newly built. Agent and Customer Service are responsive as well easy to talk to(Español / Ingles). Location is just 10 mins away from Metro Line 3. Highly recommended.

Positive experience: We were pleased with the visit and with the guidance provided by Abraham.

Fantastic experience: Very kind and with a very professional attention

Fantastic experience: Very good. Abraham was very nice and explained everything very well. Excellent work.

Fantastic experience: Ignacio Sánchez is a true professional, attentive, quick, and very kind; I wouldn't give him a 5, I would give him a 10.

Fantastic experience: The work that Lola does is absolutely spectacular, we moved a few months ago and we are doing great, the Casimiro Mahou Bierhans development is amazing, total luxury, thank you very much for everything.

Fantastic experience: Elody Rosario has been a 10 with us. 100% recommendable

Fantastic experience: The young lady who assisted me was very kind and all the information she provided was very clear and complete.

Fantastic experience: Elody's service was exceptional. So eager to live in the new house now.

Fantastic experience: Valeria was very kind, attentive, and had 100% empathy. Very good service and excellent way of communicating the information.

Fantastic experience: Excellent service, Josée provided all the information in a very pleasant and attentive manner. Very good service, thank you.

Fantastic experience: Lola is a 10/10 sales representative. Always willing, helping us with everything and looking after us and our interests.

Fantastic experience: I was attended by Ignacio Sanchez and it was truly wonderful, super friendly and everything explained great. Thank you very much.

Negative experience: Sky-high prices, the apartments on Méndez Álvaro for example, are tiny and super expensive. Honestly, it's armed robbery.

Fantastic experience: I was attended by Natalia in Barberà del Vallés. Perfect service and attention. A great professional always willing to help.

Fantastic experience: I was in contact with Vivenio because I am interested in renting an apartment and the phone support has been excellent, José assisted me, thank you very much for everything!!

Fantastic experience: Lola was attentive to my needs and questions, and I also saw several apartments that I wasn't very interested in to be able to compare.

Fantastic experience: Excellent advice from Elody, very professional and attentive. She has made the process much easier for us.

Fantastic experience: The sales representative was excellent, showed us every detail, answered our questions, kindness and attention 100%. Very happy with the visit.

Fantastic experience: Highly recommend renting with Vivenio, on this occasion we were attended by Natalia, who was available at all times to answer questions and/or complete the contract as quickly as possible (we needed to do it fast since the other one was ending), super efficient and willing.

Fantastic experience: The service was very good, the guy explained everything clearly and seems very nice, I love the property, it's exactly what I was looking for. Awesome, a 10 out of 10...

Fantastic experience: Lola was very attentive at all times and provided all kinds of explanations to our questions. Kind, attentive, willing, excellent professional.

Fantastic experience: I have been living in Málaga and with Vivenio everything has been correct and efficient in the procedures I have had to carry out with them.

Fantastic experience: Marta G. attended to me very professionally and resolved my inquiry clearly and quickly. Very satisfied with the service.

Fantastic experience: It has been a real pleasure to manage my rental with my manager María, she has been very attentive and has resolved all my issues. Thank you so much.

Fantastic experience: The service is fast and of quality, the sales representative Elody Rosario has been very attentive and pleasant throughout the process, we are very happy with her service.

Fantastic experience: Superb treatment by Natalia the salesperson. Apartment in good condition, we started a rental contract with them, and they have a very attentive service.

Fantastic experience: Thank you very much Elody Rosario for all the help you provided and for your patience above all. Keep up the good work!! Regards.

Fantastic experience: I have been in contact with customer service, which is magnificent, the team is very attentive, especially Jose, who took care of me really well.

Fantastic experience: I have been in contact with this real estate agency to rent an apartment and the service has been very good. José attended to me, he was very nice and explained everything very clearly.

Fantastic experience: I am quite satisfied with the service I received, the guy who assisted me (José) was very patient and kind. I would gladly recommend them.

Fantastic experience: Natalia was incredibly attentive and responsible, we loved it. Everything was super well explained and clear, which is what is needed in these cases with a commercial manager. She accompanied us at all times and made sure everything was fine and that we understood everything well. Thank you.

Fantastic experience: We arrived at the Casimiro Mahou building in May and the service since then has been top-notch. The common areas are amazing, the workers are the same, and yesterday with the afterwork organized by the company, they truly excelled. The general opinion of all the neighbors was the same, everything was great, we hope they organize more events like this and that everything continues to go well, congratulations!

Fantastic experience: Very quick and accurate telephone assistance. I scheduled a visit to one of the apartments and I was well attended at all times. José Pérez was the advisor, thank you very much and here’s to more workers like him.

Fantastic experience: Very happy with our new apartment, everything was streamlined with the guidance of Elody, who assisted us throughout the process, always attentive, friendly, and above all, very professional. Thank you...

Fantastic experience: Abraham treated me very well and provided me with the information I needed given my health condition, and he has been very understanding. Thank you, Abraham. And many thanks also to María for her help throughout this process, which I hope is the beginning of a happy life for me. Thank you.

Negative experience: After months of waiting for a house, it turns out that I rent my house because I am moving to another and due to their mismanagement. I am without a home. I called them repeatedly, but they had a different excuse each time, and since I was tiring them, I feel like an excluded person. I can't rent anything from them. I had to go to the doctor for anxiety. My daughter has started school and we are living in another place with my parents until I find something. Certainly, in the three buildings they have in Arganda, they wouldn't even let me visit, even though we perfectly met the ratio, but they didn't want to complicate things. I am devastated; I feel like trash. And the worst part is that they have half of Arganda and they don't want to rent me anything. Again, our salaries exceed the ratio, my question is how can they leave a child without a home just because of their mistake?

Fantastic experience: Our agent has been Elody Rosario and she has made our rental process go wonderfully. She worked with us as if the rental was for herself, getting involved in the entire process in a super professional, kind, and incredibly empathetic way. Being self-employed, we had a special situation regarding the required documentation and Elody helped us present everything correctly and, above all, very quickly. Everything has been so positive in this rental process that we still can't believe we will be in our new apartment in just a few days. Thank you so much Elody and the whole team!

Fantastic experience: Alberto is a great professional, he attended to us very well, showed us the show apartment and provided us with information about the features of the housing as well as the procedure to access the rental. He answered questions and has followed up on the process, which has been wonderfully helpful. Although it was a brief contact, I also want to acknowledge the attention that Lols gave us despite being super busy. Thank you both very much.

Fantastic experience: I came to this company through a relative, and today I was in contact with José for information about some rental apartments, and he explained everything quite quickly and simply to understand the process. I scheduled an appointment through him as one in particular caught my eye, very professional overall.

Fantastic experience: The truth is that my experience with Vivenio, especially with Natalia, has been great. Very good communication, always attentive to helping us with the whole process of renting the apartment we wanted, everything has been super smooth and honest. Honestly, highly recommended.

Fantastic experience: We have just received the keys to the apartment we rented, and so far everything is perfect. Both the rental process and the customer service are outstanding. I recommend it to anyone looking to rent an apartment at pretty good prices for what is available.

Fantastic experience: An easy and smooth process thanks to Lola. An exceptional salesperson and person. From the very first moment, she conveyed trust, closeness, and professionalism. She was the one who showed us the house from the beginning, super attentive and willing throughout the process to resolve doubts.

Fantastic experience: Alberto, the salesperson, has been very attentive and kind in answering all our questions. We hope everything continues to flow as well as it is now, God willing. The only thing to improve would be the phone support, as it is difficult to talk to them, and the voicemail often picks up.

Fantastic experience: Our experience renting with Vivenio has been exceptional! In particular, we want to highlight the incredible work of our salesperson Elody Rosario, who has been involved and has helped us manage everything with incredible speed. She has been respectful, kind, and above all very professional. We have never had such an easy and simple renting experience, digitized and quick as now, and it has all been thanks to Elody's help. Delighted with the whole process.

Fantastic experience: My experience with the company and as a tenant in the building in the Calderón area - Madrid is impeccable. The building offers a series of services that few rental buildings provide. A gym equipped with all the necessary machines, several pools, a spa area and sauna, rooftop terraces with spaces to enjoy with friends or simply to enjoy the nice weather, parking space, 24-hour concierge... The staff who work there are very professional and they help us tenants with everything. I have no complaints so far.

Negative experience: Very bad, not just bad but LAMENTABLE!! We are renting in Torrejón and we sent incidents over two weeks ago, and to this day we have received no response. They solve everything by saying it's the builder's problem. We have neither heating nor air conditioning. And this is supposed to be 'new construction'.

Fantastic experience: We contacted Vivenio to rent an apartment in Madrid and everything has been fine. I must highlight the good treatment and efficiency of Elody Rosario, who was the person who assisted us from the beginning, showed the apartment, helped with some doubts, and expedited certain points. Overall, everything is okay, we hope it stays this way! We will be moving into our new home soon and we're very happy.

Fantastic experience: Berta, an employee of Vivenio, called me today. She explained all the details of the rental of an apartment that I was very interested in and scheduled a viewing for me. I am very grateful to Bertha; I consider her a very professional and delicate person. Thank you very much! Sincerely, Miguel

Fantastic experience: We are very happy to move into a new wonderful apartment, we thank Natalia for her help in this matter!

Negative experience: When they want to fix the toilet, I will raise the stars, let's see if at least they pay more attention to me around here. They plan to leave me without a toilet for a week. Update: after being 12 days without a toilet having only one, they came to fix it because my lawyer sent them a fax. They raise the rent as they please, they have no other name than scoundrels, they absolutely do not care about the well-being of the tenants, the building's quality is a joke, literally trash. I hope people realize and do not rent with this company. Last month a rental amount and this month another, I sincerely wish nothing more than for them to close the company. I give one star because it won’t let me give none. I hope this helps.

Fantastic experience: I contacted the company to schedule a visit and the service was very good. I was assisted by Ignacio.

Fantastic experience: Ignacio has been very kind, he has managed everything very quickly for me

Fantastic experience: Great attention from Elody Rosario. A real pleasure in the treatment and assistance in the procedures.

Negative experience: Jovellanos Community in Rivas Vaciamadrid. This has been endangering the safety of the neighbors for 2 years. I have complained several times and am still waiting.

Fantastic experience: Excellent service from Elody Rosario. The management was very quick and thorough.

Fantastic experience: The visit to the property was totally excellent, the person who accompanied us has a thorough understanding of real estate, proving beneficial for renting with a trustworthy team. Thank you.

Fantastic experience: About the agent who assisted me, his name is Ignacio. He provided excellent service, very kind, and explains everything wonderfully. A score? Outstanding.

Fantastic experience: I have been advised by the sales representative Elody Rosario Ramírez, very grateful to her, for her patience and help at all times. Thanks to her and the good communication, I now have my home ready. It was a pleasure to have met Elody, an excellent person and very polite. Thank you, Elody.

Fantastic experience: Both the visit to the property and the attention from the salesperson were very correct. He couldn't show us the parking space and the storage room because he didn't have the keys, but everything was very good.

Fantastic experience: Elody Rosario helped us with the entire process of renting the apartment! Always willing and providing very clear and precise information.

Fantastic experience: Regarding Begoña, who has assisted me with the management I needed to carry out, I give her 5 stars. As for Vivenio, I cannot assess anything at this moment. Two months after this review, I still maintain the 5 stars, because they are for Begoña and not for Vivenio. However, I must speak very poorly about the company because they prove to be true usurers who take advantage of their monopoly status and rely on the support of the Community of Madrid to commit their abuses. After leaving the apartment last July, Vivenio charges me for the insurance against non-payments for the new year, the proportional part until December 2024, because, according to them, the insurer they work with only offers this possibility. Therefore, I have to pay for the royal decree of their... the amount of €150, corresponding to those 6 months, for something that is not applicable, as I no longer reside there since July 23rd. When I inform them of my disagreement with this point, they tell me that the amount has already been charged to my account, so I indicate that if that movement reaches my account, I will return it, as it makes no sense to pay until December for something that will not be used and I am willing to pay the corresponding part for June and July, which is when I used their housing, but no more. Very clever of them, instead of charging me as a receipt through bank movement, they have deducted it from the severance pay they had to return to me for the bond that belonged to me. So, this kind of thing shows the kind of 'people' that are in these companies. Be very careful with them. That's my recommendation.

Fantastic experience: The booking and registration process has been very simple, as everything is digitized. Elody, the person who assisted me, has been lovely and very efficient.

Negative experience: San Juan Reservoir. The pool and gym are open to the public, anyone can enter, there is no access control. The cleanliness is non-existent. The charges for sanitary water service, heating, and cooling are exorbitant and unclear. The concierge service follows office hours and the night shift has been eliminated. There is no control over the number of people living in each unit.

Fantastic experience: I contacted the company to see an apartment and they were very quick to arrange a visit. Lola assisted me punctually and was very approachable and kind at all times. She resolved all my doubts and constantly followed up during the contracting process, attentively responding to my inquiries via email. For now, I have not taken possession of the property, but I trust that the company will be as diligent as Lola during the contract period.

Fantastic experience: Salesperson Elody is an excellent professional in her work, totally kind and patient, highly recommended, fully capable of answering our concerns and 100 percent diligent in all required actions!

Negative experience: Bad experience, I rented the house with them, they deceived me in several ways saying that the kitchen was complete and then it wasn't, they delivered the house dirty and in bad condition when I tried to cancel, instead they washed their hands. They even threatened me that I had to pay them more money we're talking about almost 4 thousand euros, I do not recommend a bad experience with this agency and if you are thinking of renting here think twice because the same will happen to you.

Fantastic experience: Had a great experience with Marilu and Lexy!

Fantastic experience: Nice company, good service and it was plesant to talk to Valeria, as she solved all questions from my side.))

Fantastic experience: Brilliant service from Ignacio Sanchez. Very attentive and has answered all questions.

Fantastic experience: I rented with Elody Rosario! Super professional, quick to respond, and very attentive!

Fantastic experience: Lovely treatment from the Vivenio team. Very attentive and helpful with everything.

Fantastic experience: José attended to me and provided me with all the information I needed to know, clarifying my doubts quickly and accurately.

Fantastic experience: Whenever I am interested in an apartment, they attend to me very politely and if I have any mishap, they do their best to provide me with a solution.

Fantastic experience: I am considering renting an apartment in Casimiro Mahou. The finishes and common areas are among the best on the market. Thanks to Ignacio Sánchez for the recommendation.

Fantastic experience: I was attended by Ignacio from customer service and everything is fine, I hope my request is processed and I can evaluate them again.

Positive experience: I believe that weekends should not count towards the delivery of documents because it is impossible to go to official offices to request anything on weekends, and you waste two days. Thank you very much.