Carreño Gestión Inmobiliaria

Negative experience: Undoubtedly the worst real estate agency in the Canary Islands, and I could say in Spain! I don't understand how they are still open! I don't give fewer stars because you can't! If you don't want your property to look like an abandoned building with squatters, don't even think about hiring their services!!!! SHAMELESS. And how curious that when there are problems in the building, they never respond, and they are called and called and they laugh at the clients, but they are quick to respond here? They confirm how SHAMELESS they are! And you are the ones responsible for hiring services in the community, but you have abandoned us and have been laughing at us for more than two years, but to charge yes, being one of the most expensive! They should revoke their license...

Negative experience: Very informal regarding deadlines and management. I left an apartment in February before the end of the month, they charged me the full monthly payment since I had the account set up for automatic payment, they told me it was a mistake and that they would refund me as soon as possible, and almost 3 months later they still haven't refunded me. On the other hand, after insisting on the inspection of the apartment and the return of the deposit several times, they now respond (almost 3 months later) that the owner is not returning anything, and they are also requesting an amount of about 700 euros in addition to the deposit for repairs that have been made in the apartment, which I obviously do not agree with at all when I review the repairs, where they even included repairs of furniture that was already broken when I moved into the apartment in 2021, of which I notified and I have photos that I sent to the real estate agency, and like someone who hears it raining... they never fixed anything and they don't even respond to me about this. Furthermore, they do not refund me the excess that was charged in February and include it in the document they created for the deposit settlement, and now they tell me it will be reported to the owner and let’s see what he says......... But it doesn't end there, trying to explain this over the phone to the woman who attends to me, she doesn't like what she hears and decides to hang up on me, without me having disrespected her at any point......... and they don't even return my call but I have to keep insisting. Stay away from renting apartments managed by this real estate agency.

Negative experience: Difficult to contact them, calls that promise to be returned and are forgotten, having to resort to email to at least have proof that we tried to reach them, and only then do we get a response, with no solution at all. We have had to contact them for problems in our building several times, and with a bad attitude and little to no help from their side. I conclude that our experience with Carreño has been bad. It is only after years of such situations that I decide to give my opinion. I know the response will be (as always) that analyzing my case they have done everything correctly with the utmost effort. Without being critical of oneself (seeing that the complaints we users have are quite similar), I doubt things will change, but I would consider whether we might have some reason... In any case, I think it should be noted. Best regards. ————— Update in light of the response I received. It is not true that it was the water supply they referred to; it has nothing to do with such a thing, but rather many other dealings in which the interest and treatment have not been to our liking. The last time was two weeks ago, by phone, no emails as a response. It is not about justice; it is about the reviews being there to allow opinions, even if they are not obviously to the liking of the real estate company. I am not a fake profile, nor does it come close... The apartment is not in my name; it is in my mother's name, who is 85 years old and has contacted you many times by phone without being attended to and promised return calls that never came. She agrees with every word. I also don't think the response was appropriate. Still, it is a humble opinion from a user. If it's true that you do your job so well, it will be reflected in the rest. Best regards.

Negative experience: I am very dissatisfied with them. I have been a model tenant, and when I had to leave the apartment, I received terrible treatment. They lied to me over the phone, and they didn't fulfill any of what they said they would do. I left the flat clean and in very good condition. But they found some stains at the back of the cupboards and took 100 euros from my deposit. If I didn't accept, the return would be delayed even more... they said... and I accepted. Finally, after more than two months of waiting, and calls (not answered and never returned) and visits (with long waits to be attended), they returned my money... I will never rent anything from them again...

Negative experience: Do not contact, they scam and treat you badly :/ what a shame

Negative experience: Like many users, I think and share that the customer service is shameful; in addition to treating you with no respect at all, they are unable to solve the problems and setbacks that arise with the products contracted with them.

Negative experience: I own an apartment whose community they manage. The service hours are limited, and it is often difficult to contact the person in charge of the building's management, besides frequently changing staff, making it hard for them to follow up satisfactorily on the issues raised. Thus, I spent two years with a broken intercom without them offering a valid solution. After insisting on the issue, upset, I requested that the change of the intercom systems be brought to a meeting since they are also causing problems for several other neighbors. I was told that a quote for the change had been requested and that it was not feasible because the change is very expensive; that both for me and for the neighbors with issues with the intercoms, a technician would be sent who would solve the problem one way or another. The technician gave me a quote of 100 euros plus IGIC, and before proceeding with the repair, which takes 15 days, I called to ensure that the change would not be proposed in a reasonable time frame because I would not like to spend money unnecessarily. They reiterated that it is not expected to proceed with the change or bring it to the next meeting, for which there is no date, as it is a particular problem of mine and a few other neighbors that we will have to cover ourselves. Five months later, while I was traveling, a meeting was held and the change of automatic intercom was decided with a price ranging between 210 and 242 euros approximately. Indeed, as I suspected, I spent 107 euros for 6 months, after two years without being able to use the intercom prior to its repair. Maximum incompetence.

Fantastic experience: Excellent Professionals!! I have been a client of Carreño for many years and I feel very satisfied!

Fantastic experience: Excellent service in resolving all my doubts and in the management of the rental.

Negative experience: Fatal atención por parte de uno de los vendedores. Había concertado una cita con uno de ellos para un día y me llama 5 minutos antes para decirme que iba a tardar un rato. Me parece de impresentable actuar de ese modo. No se debe de jugar con el tiempo de la gente así.

Negative experience: Soy propietaria de un piso donde ellos son administradores de la comunidad y llevo más de un año esperando a que me den solución a una humedad del trastero. Se lo he reclamado y ni contestan a los correos. Lamentable que además cobren por su no-gestión y yo tengo mis cosas en el trastero con un agujero enorme en el techo y lleno de manchas de humedad.Dejé de pagar la comunidad por ese motivo hace un año y siguen sin ponerse en contacto conmigo. Una vergüenza de administración

Positive experience: Pueden mejorar la página web

Fantastic experience: ...cliente muy, muy satisfecho! Magníficos profesionales que han puesto solución a todos los problemas que les presenté (y suele ser al revés) y finalmente tengo el mejor piso que podía desear gracias a ellos!

Fantastic experience: ¡Muy recomendable! Empresa Inmobiliaria seria a la que cualquier propietario que quiera tener el mejor servicio para su inmueble confiaría en ella. Seleccionan al futuro inquilino como si el piso fuera de ellos. En la venta, te asesoran técnicamente y te abren los ojos sobre las posibilidades que tiene el piso que te están enseñando, planteándote las posibles reformas y su coste.

Fantastic experience: Tengo el piso alquilado con ellos desde hace 2 años y me despreocupo de la gestión ya que ellos se encargan de todo. La selección del inquilino me asegura que el piso quede en buenas manos y no me creen problemas por coger al primero que nos oferta. El poder elegir con la selección que preparan es un lujo.

Negative experience: En primer lugar me parece pésima la atención al público. Fui por la mañana a pedir información sobre una vivienda. Al tocar? Una chica me hace un montón de preguntar por el telefonillo como, que quieres? Tu quien eres? Hasta que le dije me puedes abrir y hablar en persona? Una vez dentro me tienen esperando 8 minutos de pie hasta que la chica se levanta y me dice que quieres? Le digo que información sobre una vivienda y cuando le doy la referencia me dice que esa vivienda ya ha sido alquilada. Le pregunto si tienen algo similar y de malas formas me dice que no. Le digo que me parece mal que tengan publicadas viviendas que ya están alquiladas pues crean confusión y se encogió de hombros. Nunca he ido a esta inmobiliaria, pero solo con el mal trato de la chica y sus malos modales no la recomiendo para nada.

Negative experience: Llevo un mes detrás de ellos, llamandolos todas las semanas para una casa que estaban alquilando en pista miltar y lo único que me decían era "dejenos tus datos, ya te llamara mi compañera" , llevo esperando por esa llamada mucho tiempo. No me parece nada profesional de una inmobiliaria que pierdan posibles inquilinos por no concertar una cita con los clientes.

Fantastic experience: Empresa con amplia experiencia en el sector, lo cual se aprecia en el trato exquisito y profesional recibido. Me han transmitido confianza y seguridad. 100% recomendable.

Positive experience: Son algo exigentes con las garantías para alquilar, pero me parecen una empresa seria y buenos profesionales.

Fantastic experience: Muy eficientes y atentos ante cualquier duda y necesidad que ha planteado uno como cliente.

Negative experience: Respuesta lenta y convenida. No solucinan los problemas, al menos del inquilino, ni en tiempo ni en forma.

Negative experience: Sin duda la peor inmobiliaria con la que he contactado en Tenerife, seriedad cero. Si fuese propietario ni se me ocurriría que gestionen mi propiedad, simplemente porque lo único que van ha hacer es bajarte el precio cada vez más, sin ni siquiera haber dado la oportunidad a personas interesadas en concertar una visita a dicha propiedad. En mi caso, tras llamar varias veces durante 3 semanas (12 llamadas) para intentar concertar dicha visita, siempre te piden los datos y te comentan que ya te llamarán, cosa que nunca ocurre. Mientras tanto, el alquiler sigue publicado y cada vez más barato... supongo que estarán exprimiendo al propietario para quedarse ellas con la vivienda, sino la verdad que no lo entiendo. Nunca he publicado ninguna crítica, sin embargo, me pareció apropiado realizar esta, puesto que me parece injusto que se rian de los propietarios, a los cuales deberían de estarles muy agradecidas.

Fantastic experience: Administradora Colegiada y muy Profesionales